POOR CUSTOMER SERVICE. I WAS OVER CHARGED. WOULD NOT RECOMMEND UHAUL TO ANYONE.Christopher W.
Customer Reviews for U-Haul Moving & Storage at Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HUGH J.
The store manager was very helpful. She was patient and clear in explaining the process in renting a truck. She answered all my questions and equipped me with the proper contact information if I had additional questions. This was my first time renting with Uhaul and she made it a good experience. I will definitely use Uhaul again.REBECCA S.
Customer did not leave a comment.ERWIN H.
The General Manager was a hands on professional who made my experience world class.WILTON T.
Courteous staffCHASITY N.
I love it when I go into a bussiness place and you get treated with the most respect and kindness , and they answer your every questions , I love u-haul 👍Lydia G. | First Impressions
Over charge me 28 dollarsSANDRA G.
Nothing...checking and checkout was effortless..(I will most definitely use you agianLAURANCE M.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.CHRISTOPHER V.
Customer did not leave a comment.LONDON B.
Ava Davis and her staff were amazing! They went above and beyond to accommodate my family and I. ThanksALONZO M.
Nice quick friendly serviceSellie S. | First Impressions
Customer did not leave a comment.CLARISSA M. | First Impressions
Everyone here is awesome thank yall so muchMARIA DEJESUS Z.
Customer did not leave a comment.DELNISHA D.
The service was great and the staff was very friendly and helpful.duncan s. | Overall Experience
Customer did not leave a comment.AGUSTIN C.
Water got on most of our stuff and it got mold on it.Jonathan C. | Overall Experience
Customer did not leave a comment.MELVIN R.
What is this holding money on my credit card without me knowing ? That's the part I didn't like nobody explained that to meJOSE P.
Customer did not leave a comment.Johnesha A. | First Impressions
Customer did not leave a comment.TELUNCIA S.
Best staff ever. Polite. Very detail about instructions. Clear communication.Bertano C. | First Impressions
Very smooth process. No problems. Very nice and helpful employeesLAVILLIA S.
just make sure the customer before me make sure back door is lockedCATHY WASHINGTON J.
Customer did not leave a comment.YOLANDA M.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.HAROLD D.
One of the workers told me she is one person. When you are engaging in customer service the customer should be a priority. Don't make the customer feel like she's going out her way to do her job.kechia C.
Customer did not leave a comment.ALBERTA W.
The staff at this location was the best I ever received!!!PHILLIP C.
Customer did not leave a comment.STEPHANIE M.
Customer did not leave a comment.ZELVIN J.
Management is very professional and extremely helpfulMICHAEL V.
Customer did not leave a comment.LEESHAWN b. | First Impressions
Customer did not leave a comment.TOUVOISIA M.
Keep doing a great job. This location is the bombFRANKIE B.
The manager was very professional and Curtis she made you feel she was there to help youSARAH EDMONDS G. | First Impressions
Ms. Ava and the staff are Awesome and serve their customers with excellent careBELINDA T. | First Impressions
Enjoyed the friendliness of Ava.CLEMETENE S.
Customer did not leave a comment.SOCRATES D.
Customer did not leave a comment.KIMBERLY L.
Customer did not leave a comment.RONALD G.
I had storage some furniture n clothes in my storage n everything was wet water went inside my unit I was so mad and the front desk people don’t know how to talk to customers especially a lady on front I don’t like her attitude towards me n how she calls me I won’t recommend or at least tell your employees to tread customers right ...katherine t. | Overall Experience
I don't know what else you can do.LARRY H.
Customer did not leave a comment.Tangela F. | Overall Experience
It was nothing that needed improving. I also had a number of trucks to choose from and the staff was very professional. They were quick about their work by not letting customers wait to long. Over all it was a good experience. And the building was clean. Keep up the good work!Kevin M.
Customer did not leave a comment.PAMELA B.
Customer did not leave a comment.VERNA J.
Fix computer system.Leroy T.
Mannnn...Ms. Ava is the Best. I came in needing a truck & was stressed...she took time w/ me by talking me down from being stressed. Ms. Ava ..walked me through the process & I left in a different state of mind..than I was in upon arrival to UHaul.GLORIA T.
I could not reach anyone via phone or email after hours That's the only reason I gave 4 stars...The Lady Ava was great through the whole process!!EMANI T.
Everything was Great...... Stellar customer serviceROBERT BURNS JR G.
I felt forced to take the ins. Based on your policy the I would have to pay entire cost of any truck damage immediately whRUBY D.
Thank you for your assistance.Gertie T.
personal was really friendly and equipment was ready.RICHARD D.
Customer did not leave a comment.ANDRA E.
Can not think of anything at this time. Keep up the good workColetta S.
No commentdorothy J.
Customer did not leave a comment.Briana D.
Customer did not leave a comment.LESLIE S.
Customer did not leave a comment.GERSON JOEL G.
They every nice and helpfulIESHA LACOLE B.
Customer did not leave a comment.OLIVIA T. | First Impressions
Customer did not leave a comment.CAFFERY B.
Customer did not leave a comment.GERARDO S C.
Customer did not leave a comment.DENNIS T.
Customer did not leave a comment.Henry B.
Customer did not leave a comment.ROGER C.
Customer did not leave a comment.SHONDRA S.
Customer did not leave a comment.DOMETRI W.
The staff was very helpful and went out of the way to make sure I was satisfiedduncan s. | First Impressions
Keep being friendly and helpfulDUNCAN S.
The location was shorthanded and the reservationists was rudeDENNIS T.
Customer did not leave a comment.ARNEZ J W. | First Impressions
Ms Davis, is awesome, explain the contract and instructions very well. She should be given a raised, this young lady has the best attitude and very professional customer service. Awesome 👌Lawanda G. | First Impressions
How long does it take uhaul to refund the difference back to my card ending in 0267. Uhaul owes me a refund of 75.00. Thankyou, waiting on my refund please?? S.JoynerSHIRLIE J.
Customer did not leave a comment.PRAKASH B.
Well I was given my credit refund in a timely manner versus the last time I waited. But the online rental wasn't available when I got to this location as was completed and I gave reference number and had to go through again even though it was supposed to be reserved but they did have the size truck I neededLINDA F.
Customer did not leave a comment.MONICA H.
Great customer servicePRINCESS A.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.KIMBERLY J.
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.LOURDES F.
Customer did not leave a comment.Winston W.
Customer Service Ava(Eva) is an excellent employee, I would rate her a 10+ and also I spoke with Lucreasa in the call center and she gave top rated service.PRECILLA S.
Customer did not leave a comment.EDGAR G.
Customer did not leave a comment.J. Grant T.
N/ aANTHONY F.
AWESOME!!Shanita F. | Overall Experience
Customer did not leave a comment.PATRICIA S.
Excellent service.Ava is great.BETTY H.
Customer did not leave a comment.LUIS P.
Customer did not leave a comment.LOUIS W.
Everything was explained to me real clear and I really appreciate it the way to customer service WorthTravis S. | First Impressions
Customer did not leave a comment.Sandra G. | First Impressions
Customer did not leave a comment.Tanesha S. | First Impressions
Good peopleLEE S. | First Impressions
Customer did not leave a comment.BARBARA J. | First Impressions
No commentsHARVEY T. | First Impressions
I would recommend everyone anyone to U-Haul StorageSERITA J. | First Impressions
Demetrius and his staff is always been very cordial and helpful.barbara d. | First Impressions
Your Manager Demetrius Collins is the reason I continue to give my business to UHAUL and recommend this UHAUL office to anyone that needs Moving and Storage services. Thanks again Mr. Demetrius Collins you ROCK Man!!Jean M. | Overall Experience
Customer did not leave a comment.Breanna G. | Overall Experience
Customer did not leave a comment.Linda M.
Customer did not leave a comment.MARCUS W.
Inform the customers about what they are spending their money on. Very simple. Basic customer service 101.LUISANTHONY U.
I paid $85. For 43.. mileDAMON H.
Customer did not leave a comment.Gloria H. | Overall Experience
You had one girl trying to run everything. She was so amazing. No internet connection in the building due to the metal roofing. So really had trouble with upload of drivers license. She had 3 more people behind me. The location was also out of dollies which luckily my strength made up for it in my single person move. But the girl was amazing.TIMOTHY B.
I was over charged on my credit card. Once i called to ask about it. The lady Ms. Ava Davis was very rude and disrespectful. Wasn't helpful at all.kimberly B.
Customer did not leave a comment.ROBERTA V.
Todo bien graciasLYDIA C. | Overall Experience
Customer did not leave a comment.DARRIN L.
Ava was very helpful and she has great customer service!!Tasia G. | First Impressions
You can hire more employees like Ava Davis.ADDISON I.
The cargo trailer I had rented had been stolen from the lot, but the two ladies working there were very helpful and got me into another vehicle.WENDY T.
Great service keep it that wayAndres H.
I would recommend my any one here. They need a whole new staff they are rude unprofessional and ghetto. They need to shut it down and start over, Keeping none of them. Especially the managerJason H.
The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was helpBrandi T. | First Impressions
Quinton is a new hire. He was very helpful and courteous.Karen T. | First Impressions
Ave she is superANGELA C. | First Impressions
Customer did not leave a comment.ricky H.
Customer did not leave a comment.DAWN HANNAH P.
New employees, Retraining , customer service skillsAFOLARIN A.
Customer did not leave a comment.JOE H.
Customer did not leave a comment.Jeremy G. | Overall Experience
Truck had chicken crumbs and clearly wasn't sanitizedSharonda J.
Customer did not leave a comment.Rita A. | First Impressions
Thanks for the great customer service ..Felecia J. | First Impressions
Demetrius provided us with an awesome experience and I will recommend this experience to my circle.Taelor B. | First Impressions
When someone pay, unlock storage immediately.TONJA c. | Overall Experience
Customer did not leave a comment.tazra u. | Overall Experience
Customer did not leave a comment.James U. | First Impressions
Customer did not leave a comment.Felecia J. | First Impressions
Customer did not leave a comment.nicole t. | First Impressions
The manager and staff were very helpful and friendly! They really do everything they can to help you move stuff into the storage. The manager is the best!! Thank you so much!!Cindy C. | First Impressions
Customer did not leave a comment.Tangela F. | First Impressions
Customer did not leave a comment.Anna G. | Overall Experience
Customer did not leave a comment.Moris L. | Overall Experience
Customer did not leave a comment.Cynthia H. | Overall Experience
Customer did not leave a comment.Doretha B. | First Impressions
MR. DEMETRIUS WAS A GREAT CHOICE FOR YOU TO PICK YO RUN THAT STORE AFTER MR. JERRY LEFT MR. DEMETRIUS THERE IS AWESOME AND DOES GREAT WORK AND HE SHOULD GET A RAISE FOR HIS AWESOMENESSOCEANIOUS G. | Overall Experience
Over charged at times,and refuse to give refund!GABRIEL N. | Overall Experience
Cooljanice d. | Overall Experience
Infested with roaches, rats & there were holes in my unit which lead to ALL of my possessions being covered with mold!( I had no idea of the infestation until after move out!) I rented my unit for over 6 months, which I had no need to frequently visit, under the impression that my possessions would be safe. Would NEVER recommend this location!Alyssa G. | Overall Experience
My things were soak and wet with mildew and mold in everything. The gm took pictures but because I didn’t have insurance on the building they say they are not responsible for my items . HORRIBLE STORE. I’m out of furniture & clothes with a newborn baby and they don’t even care to replace nothingDanviel C. | Overall Experience
The location was unpaved, which was gross! Since it was raining when my things were loaded, everything got splashed with mud! It was understaffed and the staff that was available did not know how to unhitch my car; my friend had to unhitch my car. If there is any other option for you, save yourself a headache and take the other option!Taunya P. | Overall Experience
Customer did not leave a comment.OCEANIOUS G. | First Impressions
I was very impressed with the overall experience. The rest rooms were in excellent condition as well. I would recommend a friendFefi J. | First Impressions
There was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.Taunya P. | First Impressions
They went above and beyond for us. Thank you all.Lisa C. | First Impressions
I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...John J. | First Impressions
Everything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alotBrandi T. | First Impressions
Lexis was very helpful but the manager was horrible. She don’t even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.Porschia L. | Overall Experience
with a guest feel employee shouldn’t answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of meandrea f. | First Impressions
The staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.Darrell T. | Overall Experience
The manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.Erica a. | Overall Experience
Waited in line for 15 minsTRACY T. | Overall Experience
I was satisfied.Ramona S. | First Impressions
There was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.Pamela B. | Overall Experience
The manager was awesome great customer service.Erica a. | First Impressions
I would recommend uhaul storage to friends and familyJacalyln M. | Overall Experience
The staff was very polite and helpful. Great experienceDarrell T. | Overall Experience
The management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.Darrell T. | First Impressions
Great serviceChelsea B. | First Impressions
My family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.Dominique D. | Overall Experience
They are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.mahogany r. | Overall Experience
The facility is well kept, very clean. The service I received was excellent.Peggy B. | Overall Experience
I was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.timothy h. | Overall Experience
Great customer service, clean facility.Tony B. | First Impressions
I just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..takeitha m. | Overall Experience
Was told that the unit 1418 would be clean and it wasn’t. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.Kendra J. | Overall Experience
The manager Micheal Billings Jr., was not helpful choose another storage facility. They don’t care about you property all they care about is the money they make off of you.Phillip and Chastity E. | Overall Experience
The manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my thingsChastity E. | Overall Experience
Excellent customer servicemadilyn m. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!