Customer Reviews for U-Haul Moving & Storage at Michigan Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Michigan Rd

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Claire F. on

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Customer did not leave a comment.

LATRICE V. on

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Laura B. on

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Nothing great customer service

Sam S. on

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Jill M. on

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The gal at the counter was newer, yet very very friendly and helpful.

Caleb C. on

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Great customer service, great product. Thanks!

chet m. on

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I rented blankets and they were not supplied. I left thinking they were put in the trailer. I was picking a very expensive dining room set and had nothing to protect them with. I got some from the movers that were there and have to pay to ship them back. I reminded the guy and he still didn’t get them. I was distracted hooking up the trailer and didn’t check up on whether they were supplied.

wilda a. on

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Felicia S. on

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I rent from this location all the time. Back in August I had the large truck over night and went from my storage and two different houses and only used 26 miles. I rented again and went to same storage right down the street from this location and one house and was charge for 45 miles. I have never had an issue with the charges for mileage until now. I’m not sure if they checked the wrong truck or what? I had the truck for a little over an hour and I didn’t have to put gas in it when I returned it. Finally I called to make a complaint and I was told that I have to wait for a manager to call me and that was 3 days ago. Take a look at my history of rentals

Mildred G. on

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When I went to this location to drop off the truck at 9:00am, the store hadn't opened yet. Personnel didn't show up to open the store until 9:36am. Other than that, the personnel were okay.

Laura C. on

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Angel G. on

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Byron was wonderful!! Even though the wait in line was a little long he made sure I was taken care of! He even recommended the 10 ft truck instead of the cargo van that I originally wanted to pick up 125 chairs for my wedding and he was absolutely correct!!!

Richard S. on

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JAMES H. on

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Excellent service. Friendly and helpful staff.

Olivia P. on

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Robert M. on

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Quick and painless!

Dan R. on

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Rick F. on

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The staff at this location are the best! Very professional and friendly. This will be my first choice of location for all future rental needs. R. Ferguson

robert p. on

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Great customer service as well from this branch

Patrick L. on

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I have to call and return to this location because my receipt is incorrect. The miles in is way off. I have been charged for miles I did not put on this vehicle. This is very inconvenient.

Darryl F. on

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Quick fast and easy I was in and out in 30 seconds

Michael F. on

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Check-in was quick as the staff person was not in the mood to talk. No troubles though.

Christopher T. on

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Great experience at this location. Employees all very helpful and friendly. Only drawback was having to drive this far because Uhaul cancelled my first order.

Bryan W. on

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Randy W. on

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Friendly and helpful staff.

Fred S. on

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Overall I think the young people there did an excellent job!

Scott B. on

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Impressed with speed and experience of people.

Alexandria H. on

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Customer did not leave a comment.

Joachim W. on

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Nothing

Steven I. on

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First employee made an error in billing but follow-up through another employee was efficient and on target. Perhaps a little better training of new personnel?

Martha I. on

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Mone'y was very helpful and displayed great patience and skill as she helped two customers at once.

ANGEL C. on

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The staff was great, very friendly and professional. All my needs were met I would definitely come back.

katie s. on

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wow!!!