Customer Reviews for U-Haul Moving & Storage at Michigan Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Michigan Rd

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Larnell W.
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Everything was top notch as always

roberta S.
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Customer did not leave a comment.

thomas D.
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Both ladies that assisted me did a great job. Keep it up.

Monique T.
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I dont know why the charges was not takeb out of my account at the time of the truck return

LEONID M.
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Customer did not leave a comment.

JEFFREY D.
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Have printer for receipts. Have staff better trained to check in and out.

MICHAEL S.
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The lady that checked me in and showed me how to hook up the trailer was great.

Nicole S.
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Great customer service and would go again

Janet L.
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I was charged for 40 miles when I only used 10

Kia S.
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Was given the wrong truck, and couldn't find keys. It seemed very “shady” and I will not be using this location again.

Crystal S.
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Customer did not leave a comment.

KELLY S.
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All customer clerks were helpful and maintained a professional attitude, especially around closing time when we returned the truck. Good Staff.

Tonya B.
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Customer did not leave a comment.

Lanita I.
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Will not be using this location or the one on Lafayette rd ever again!

Richard K.
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Very helpful and professional.

MARK W.
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truck brakes when I picked up were squeaky but stopping was okay

JUANITA J.
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Customer did not leave a comment.

Dennis B.
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Support staff was excellent and went out of her way to make the process as simple as possible, a great value for the money!

HENRY W.
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Customer did not leave a comment.

Iker Z.
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A few minutes after I left the premises a low pressure tire indicator turned on, meaning the truck was not inspected before I left the premises.

PAUL GERALD T.
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The restroom was a mess. Dried diarrhea all over the toilet.

ORLANDO D.
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Customer did not leave a comment.

JASON C.
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Customer service needs to be improved at this location.

John S.
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Customer did not leave a comment.

Tanisha G.
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The rep was eating her breakfast while assisting customers. The other customer was rented a truck with no passenger mirror. I had to ask the rep to look at the truck with me. The store is filthy and the employees appearance were in a disarray.

MARISA D.
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Customer did not leave a comment.

SHELLIESE S.
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Customer did not leave a comment.

JOSIAH H.
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No interaction

Claude B. | Overall Experience |
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Customer did not leave a comment.

Robert D.
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Customer did not leave a comment.

ERIC H.
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Easy pick-up... excellent equipment... easy return... just what I needed for my move. Keep up the good work - can't think of anything to offer in the way of improvements.

Rachel J.
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The original lock that I had on my pod was not on there when I went to empty it. We had to break the lock however there was nothing listed in my file about why the lock had been replaced. My pod also did not arrive on time, no communication had been made to let me know that it was behind. It arrived five days late. I have never had any issues with U-Haul but this last experience was not a good one.

Robert S.
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Customer did not leave a comment.

Mariah R.
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Tire pressure light was on for rr tire.

Mark L.
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Customer did not leave a comment.

Teri S.
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I'm very upset that my drop off location was changed without my knowledge. I delivered the trailer to Lafayette Rd location I had selected the day before and when I got there to do the online return, I found out the location was changed to Michigan instead. This caused me an extra hour in time plus gas. I would like to be reimbursed.

CIERA A.
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Truck was a total wreck. Many mechanical issues. No brakes, no emergency brake, check engine light, ran extremely rough. I am due a refund of charges $181.00 I DO NOT RECOMMEND USING UHAUL!! No customer service!! UHAUL IS PURE GARBAGE!!

bachir M.
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Customer did not leave a comment.

Steven M.
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The truck was not ready as promised. had to go into the store and none of the staff was wearing a face covering. When asked, they put on their masks. Also, the app is confusing and hard to use, though I was able to figure it out.

Ned B.
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Just make the change in drop off process a little easier.

PATRICK A.
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Customer did not leave a comment.

Kelly B.
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Customer did not leave a comment.

Nicholas P.
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Customer did not leave a comment.

Jeffrey W.
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Customer did not leave a comment.

James R.
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Great attitudes, customer- focused. Been going there for years never had a problem. They all seem to like what they do which is very refreshing

Matt M.
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I've used Uhaul many times and this time was horable . When walking in and greeting the associate she was eating her mask under her chin not covering her mouth , that made me want to turn right back around and leave but I had mine and plenty of sanitizer . I didn't have time to find some were else as I had a moving crew waiting on me . The first truck that was given did not start , the secound one we found to have Legos dirty socks and other debris and smelled like liter fluid or gasoline . They had not been cleaned Pryor , we found this after we got home to load up . We had to sweep and use cleaner to get the smell out so our belongings didn't smell like this . We were not reimbursed for this extra cleaning . Make sure these things are corrected and reimburse your customers for extra inconvenience of cleaning up others mess along with wearing a mask .

Christelene F.
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You charged me twice!

Michael H.
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The attendant at pickup did not wear her mask properly and the attendant at drop off did not wear a mask at all. You need to take Covid precautions seriously - especially for a customer facing business.

SALLIE S.
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Customer did not leave a comment.

LAKEITA C.
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Life savers ... still affordable and convenient after all these years .Happy staff smiling faces go a long way . Very inviting atmosphere and plenty of solutions a person can use when in the moving process. Thank you from my family to yours. We will be back.

JEFFREY B.
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I returned my truck and forgot to refuel. I asked the person on duty if I should have them move the trucks in the drop off line so I could go refuel and he told me there would just be a small fee for the gas. When I got my electronic bill they charged me more than $80 for the fuel and a refueling charge. I think this is outrageous - they should have told me that would be the case so I could have refused myself. Very disappointed. This location is not customer friendly at all.

juan O.
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Customer did not leave a comment.

algie S.
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Nothing the clerk was nice and quick A “plus

Vicki K.
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Very unprofessional staff. I will never use this location ever again. I'm too pissed to go into the particulars. I'd rather just never use this location again

juan O.
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Customer did not leave a comment.

JASON W.
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Mone'y was amazing. She is by far the best person I have ever dealt with at any uhaul location. Got her both days and was great!!! Give that girl a raise or bonus!!!

Sherryl D.
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Did not get the truck size I ordered and the gas on the paperwork didn't match what was actually in the truck.

Nicholas O.
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Customer did not leave a comment.

Alejandro C.
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Customer did not leave a comment.

Kevin E.
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The manager was great and professional

BILL WARING W.
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Customer did not leave a comment.

Scott W.
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I've picked up a trucks and trailers several times over the year. Have always had great service

Elizabeth S.
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Customer did not leave a comment.

Jordan W.
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Customer did not leave a comment.

Matthew S.
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A couple of the tires were severely worn. When we dropped off the truck we tried to tell the employee that the steering and alignment was really bad and the brakes were bad and to let them know about the tires.(tires wearing - probably because the alignment is bad) he asked, “were the tires like that when you got it,?” yes. “Then you don't need to worry about it.” He was short with us and not concerned for our safety or any future renters. Guess they just cared about the money!

Vicki K.
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The furniture dolly that I thought was part of my reservation was not available. Not only that but the men working didn't know what a furniture dolly was. I really needed that piece of equipment was very upset that they didn't have one for me. Why make a reservation if the equipment is not available? At least the size truck I wanted was there. I t was nearly out of gas, but I made everything work out. I hate being at that mercy of businesses like Uhaul.

VICTOR D.
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Very good

Kataka S.
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Customer did not leave a comment.

STEVEN E.
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The mobile app instructions for finding the lock and key were different than what happened on site. Please work on this coordination.

Natanel T.
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Great customer service

PHILLIP L.
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1st vehicle had the engine service light on as soon as I started the vehicle. The replacement truck had a broken sun visor that was in my line of sight perpetually regardless of how many times I attempted to relocate it. The truck was filthy! Additionally, the truck I was given did not have a ramp, and it made it very difficult to load and unload furniture. Upon return of the truck, I told Mone'y Ingram-Smith my concerns. Her reply was simply that she was sorry, and that was it.

SABRINA G.
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Great Customer Service was provided

john C.
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Our trip was very easy because of u-haul.me and my wife thank you

JIMMIE H.
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Reserving online made the renting experience fast, safe, and quick. I highly recommend

KENNETH J.
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Excellent service!

Reuben M.
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Low Hassle. Call in customer service could stand to be more responsive. I thought I would be a late return but couldn't get anyone to answer the phone.

ERIC M.
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Our original pick up location was on Lafayette road. We pre-booked our truck and when we got there they said they overbooked and gave our truck to the guy in front of us. They asked if he had a reservation and he said no so they called the manager out and the manager said since he got there first he would get the truck. Pretty ridiculous when we arrived prior to our start time and reserved the truck. So they sent us to a different location who had a truck available. Put us an hour behind our moving time and did not offer any kind of incentive for their poor customer service.

David R.
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Customer did not leave a comment.

Nathan R.
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Customer did not leave a comment.

Vikram T.
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Customer did not leave a comment.

RYAN K.
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Customer did not leave a comment.

Jerron P.
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Customer did not leave a comment.

DARWIN W.
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I was charged for packing blankets but never received them.

linda T.
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Very busy and very efficient

Jeffrey R.
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Customer did not leave a comment.

Deauntra C.
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Customer did not leave a comment.

WILLIAM R.
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Customer did not leave a comment.

Lynn W.
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There needs to be someone designated to hand out keys for the 24/7 pick ups. I had to wait in line for 25-30 mins to pick up my keys, which ran into my reservation time.

john C.
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The crew was awesome very respectful and helpful keep doing what your doing. Mo'-ney is incredible

Mike A.
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Customer did not leave a comment.

Pamela G.
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Whatever you do make sure you pay attention to your mileage, because they will try to take you for a ride. I moved from eight miles down the street from this location and they tried to charge me for 1100 miles! I would have had to travel 16 hours to place 1100 miles on a vehicle. I know because I'ma driver. But if you check the video tape you'll see me parking the van before 9.00 the same night I rented it. I may have out of town license but that doesn't mean that I reverted a vehicle at 2.00, placed 1100 miles on the van, and returned it at 8,45 or 9.00 that night!! You do the math 1100 Miles divided by 6 1/2 hours = 18 hours 33 minutes!! Making me return the van around 7.30 or 8 Monday morning!!

Quinton L.
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Fix your damn online checkin! It would have taken me half as long to go in to the counter than i spent mucking around on my phone in the parking lot. I filled the same damn information I had during my pre-registration. The manager was terrific, the hand'd free process sucked. I will never use it again.

Lori S.
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Customer did not leave a comment.

Kendra J.
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Customer did not leave a comment.

ROBERT W.
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Customer did not leave a comment.

AUTUMN V.
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The GM Mone'y was amazing. Very professional and friendly. I will use this location everytime!

debra P.
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The customer service was amazing!

TERESA M.
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Customer did not leave a comment.

Krystle R.
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Customer did not leave a comment.

Debra O.
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Customer did not leave a comment.

Robert E.
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Great Customer Service!

KENNETH N. | Overall Experience |
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The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

Andrew W. | Overall Experience |
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Customer did not leave a comment.

de jah s. | Overall Experience |
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Customer did not leave a comment.

Donika F. | Overall Experience |
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Customer did not leave a comment.

David C. | Overall Experience |
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Customer did not leave a comment.

AShley S. | Overall Experience |
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The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

ANGEL C. | Overall Experience |
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The staff was great, very friendly and professional. All my needs were met I would definitely come back.

katie s. | Overall Experience |
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wow!!!

No reviews have been submitted for this location.

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