Customer Reviews for U-Haul Moving & Storage at Michigan Rd

5141 reviews

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My ubox took a month to be delivered. The first delivery was to be June 1O th and then the 11th , and that wasn't to be . No one from uhual called to give me delivery window so I called them and come to find out was told they couldn't find a driver to get it here. It finally was delivered on June 19th , 8days late and in uhual contract it says that you are to get $50 for each day it doesn't get delivered, so I called and complained and customer service person agreed that I should get $450back and that she would take care of it , yeah right, next day $200 refund was given to me. Called again and told a new customer service person the facts, I asked to speak to her manager and for some reason that wouldn't happen. She put. Me on hold for far to long and came back on saying Monae her manager said she would give me $200 more. I am still owed $150 and called again and I am mysteriously hung up on every time I call and tell a customer service person what I'm calling about. It's dishonest what uhual is doing, there is no apology for what happened. It's hard to set up housekeeping when you don't get your things for a month. If I hadn't called and told them I wanted a refund it would never have happened as they said and offered me nothing for all my trouble. In the future I certainly will not give uhual my business, I will use some one else most definitely

cvarthy S. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
1.0

Reserved a 20 foot truck 3 weeks in advance, did it on line. Original pick up location was changed a couple days before pickup. It was farther away. Went on Saturday morning as per reservation and the location did not have a 20. They told me I could go 70 miles away to another location to get one. That wouldn't work because I had people scheduled to help load and help unload at my scheduled drop of town. I had a reservation, it was useless, waste of my time. Luckily the two girls working that morning were able to help me out with a smaller in town truck and let me drop it in my destination town. We used the truck and peoples cars to complete the move.

Barry P. 
Rating:
5.0

Excellent

Teklu E. 
Rating:
5.0

Store was empty when we arrived. After about 10 minutes we found an employee helping a customer in the far back of the parking lot. We were relieved that nothing was amiss. Numerous businesses are short staffed these days.

Patty P. 
Rating:
5.0

I think you did wonderful. Both men working today were able to offer me solutions to my concerns and were very helpful in answering my questions.

Victoria M. 
Rating:
4.0

Trailer was clean, but the right-side clearance lights were not working. I only needed it for 3-4 hours in the morning, so didn't worry about it. Didn't get a chance to tell the desk as I had to finish, drop the grandsons home and go back to work.

BRENT A. 
Rating:
4.0

Ordered a truck, and it was not on site unfortunately due to someone over-extending their rental. We were given a bigger truck. While we appreciate not having to wait for a truck, t made things a little more difficult to move than we thought since we then had to find parking and maneuver this much bigger truck in a packed apartment complex full of cars. The staff was amazing, but the situation was a little frustrating!

Lauren E. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

I did not use all of my miles but I was charged full price.

Fernando A. 
Rating:
4.0

Customer did not leave a comment.

KARL E. 
Rating:
2.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Only one young lady working and seemed understaffed as there was a lot of people who needed help. She was very patient and friendly.

Robert M. 
Rating:
3.0

The a/c wasn't up to par it was 94 degrees which made my movers irritated and the associate didn't seem to be concerned and it was almost like the truck needed an alignment.. I asked for a discount and was politely brushed off and laughed at..

Rachel R. 
Rating:
1.0

Customer did not leave a comment.

ARIANE M. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Signs said to wait with the vehicle and I would be checked in. Never happened so I had to go inside. Still went smoothly, but why make things confusing?

MICHAEL EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
3.0

The truck was not filthy but also not clean. Staff were helpful and friendly. Truck was not where the online check-in said it would be and there was an unordered furniture dolly rolling around the back of the van.

Ruth K. 
Rating:
4.0

I had no issues with this location on Michigan rd. My original reservation was with Carmel welding. Somehow the reservation wasn't done correctly according to the uhaul regional manager. We wasted 2 hrs trying to pick up original reservation and driving further to pickup 2nd reservation.

JAY P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Van was very dirty and stinky plus look like they overcharge me.

Vladimir M. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Heather D. 
Rating:
4.0

The customer service rep did an amazing job and was very nice and patient the only thing I wish that there was someone helping her. She had a line of people and she was checking people in and out by herself. She did an amazing job considering how busy it was though.

Keary B. 
Rating:
5.0

Nothing, everything was wonderful

Stephen Q. 
Rating:
1.0

The truck I rented would barely catch gears I couldn't move all my stuff because the truck I had sounds like transmission was going out. The wheel alignment is messed up I couldn't finish my move, I will never rent there again. I've rented from uhaul in the past but this was by far the worst experience. The back of the truck was dirty and the inside is dirty to I took pics. Never Again from this location

DIETRA V. 
Rating:
1.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Righteous....friendly customer service....clean.....organized.....check them out when you need to move.....

JAMMAL B. 
Rating:
5.0

The service was so great I cannot really think of one problem area! The staff was prompt to help you as soon as you walked in the door! Clean store, staff very professional and neat! This was one of my BEST experiences with Uhaul, and I have been renting since the 80's!

THYRA D. 
Rating:
1.0

It's been 3 days and no final email reciept Phone wait is to long

Richard N. 
Rating:
3.0

Cab had something sticky that hadn't been cleaned up, left convex mirror was missing

JEREMY W. 
Rating:
4.0

Very helpful attendant...very friendly also.

STEPHEN F. 
Rating:
3.0

The truck was awful problems with the power steering, breaks, and the transmission!

TOLUNDA J. 
Rating:
3.0

Staff should not have food & eating at the counter in front of customers. So unprofessional. I was disappointed & it was not a good look.

emma J. 
Rating:
5.0

The self service pick up/ drop off did not work for me. Please find a way for customers to complete all the necessary steps when they return their truck without exiting it. Returning a truck at night on an empty lot, can be frightening and risky, and customers should not be asked to spent more time there, and exposing themselves unnecessarily.

Gladine K. 
Rating:
4.0

Customer did not leave a comment.

CRAIG S. 
Rating:
1.0

Customer did not leave a comment.

Derek B. 
Rating:
1.0

Location was not far from my home. The reason that I am giving it a low rating is because if I make a reservation ahead of time I expect to have the truck size that I reserved and not be told that I have to take a 26 foot truck. After the 26 foot truck was pulled up front I was then told a 20 foot truck was available. I was told that the reservation had to be updated and given the receipt for the 20 foot truck. I had a Six hour reservation but when I got my receipt that changed to a 4 hour reservation without any explanation. The main factor that made me so angry is when I checked my bank account I was charged for both trucks and had a rude rep answer the phone when I called to ask why I was charged twice. I won't be using uhaul again. This experience made my moving more stressful than it already was to begin with.

LaToya B. 
Rating:
1.0

Awful service. I was charged $100 gas charge that I was never given the keys to. When I called to resolve the issue, was put on hold for 25 minutes. Submitted proof that I was charged wrongly via email and chat - no response for 3 days (and counting). NEVER using U-Haul again. Stay away.

JACOB L. 
Rating:
5.0

The first trailer we were supposed to rent had a bad electrical connection. AJ let us rent a larger trailer for the same price, but really had problems with your software trying to override the price difference.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Very easy check-in and check-out. Young lady manager was exceptionally courteous and nice. I had never rented a truck before and told her we were doing this to help clear out our son's house because he had just passed away. She said she loved her job and wished us the best for our sad task that day. You don't normally see such sweetness and professionalism at the same time; she had excellent compassion and people skills. Truck was perfect for our job. Overall a very satisfying experience.

phil G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN S. 
Rating:
4.0

Customer did not leave a comment.

SVEN J. 
Rating:
5.0

Customer did not leave a comment.

BROOKE J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Every thing was perfect. No complaints. The staff were very welcoming and helpful. Grade A experience. Thank you

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

richard Y. 
Rating:
2.0

The knowledge of UHaul was not where it should have been. Very nonchalant and uncaring attitude, not what you would expect from someone that you are paying to provide you a service. I rent trucks for my employees regularly, but I will search my options before selecting UHaul again.

EDWARD N. 
Rating:
4.0

The only problem was that our rental truck was not at the origin we selected.

Jon M. 
Rating:
4.0

I didn't understand where the word lock was at first, then went inside the store and the worker handed it to me. The app said it should be in the truck. Just a little confusing but no big deal! Personnel was very helpful!

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Leonard P. 
Rating:
5.0

Customer did not leave a comment.

LLOYD J. 
Rating:
5.0

Staff was very friendly and helpful

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Customer did not leave a comment.

BRYANT C. 
Rating:
5.0

Best crew ever!!

DANIEL S.  |  Overall Experience 
Rating:
2.0

Upon returning the trailer, the lot attendant helped remove it from my vehicle and said he would process the return acceptance and issue an email acknowledging the receipt. This was at 5:30pm on Saturday and as of 5:00pm on Monday, the return had not been posted. I went back to the location, confirmed the trailer was still there, and had another attendant process the return completion. A return trip should not have been necessary, but I needed to be sure I would not be responsible for late charges or the appearance of having not returned the trailer.

R B. 
Rating:
4.0

Customer did not leave a comment.

PHIL A. 
Rating:
3.0

The vehicle I rented was not in good working condition. There were major engine problems (anytime I would apply the brakes, the engine would rev and go up to 4-5 RPM; there seemed to be problems shifting between gears as the engine would make concerning noises when accelerating). Overall, the vehicle did not feel safe to drive.

Jamie W. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

Evan E. 
Rating:
5.0

Had no problems with this experience from start finish And they helped me with my move going quick and smoothly.

Tammy K. 
Rating:
5.0

Staff was very friendly and helpful. Everyone knew their position.

RONALD F. 
Rating:
3.0

I was told they would email me a receipt. It never came. This just added to my disappointment at the first location in Alabama.

STEPHEN S. 
Rating:
5.0

Buen servicio

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Birong L. 
Rating:
5.0

Customer did not leave a comment.

Spencer L. 
Rating:
2.0

I reserved two furniture dollies with the truck. I called a week before the rental to ensure the dollies were secured, as a year prior I was not supplied the dollies I requested. I was told that they would be available. When I arrived on site, I was told there were no furniture dollies available and that the next closest location to check with did not open for another two hours. This is the second year in a row that I have been told that the equipment I reserved was not available.

Kristi A. 
Rating:
5.0

All went really well, except that I was charged for blankets that I didn't ever get.

Leslie A. 
Rating:
5.0

The store and its people were great. But, I thought I rented a truck at a location that was 5 minutes from my house. But, I was sent 25 minutes away. I wish I would have known that up front. May never use you guys again because of that.

Dan H. 
Rating:
3.0

The truck itself was clean and had a good amount of gas in it when I picked it up. However the wheel alignment seemed off because the steering wheel was not straight which made it kind of hard to turn the truck at times. Also the gentle man at the front who helped me when I pick the truck up gave off a terrible vibe when I was there. He did not greet me when I came in nor did he make any eye contact with me or any of the other customers that came in after me. He just seemed like he didn't want to be there. Other than that my experience was alright.

Andrienne T. 
Rating:
5.0

Customer did not leave a comment.

JAMELL D. 
Rating:
5.0

Customer did not leave a comment.

Patrice C. 
Rating:
5.0

Customer did not leave a comment.

Patrice C. 
Rating:
5.0

The staff is professional, competent, and always friendly. I highly recommend this location!

Lana G. 
Rating:
5.0

Customer did not leave a comment.

RICHELLE W. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

$600 for a trailer rental is way overpriced

STEVEN S. 
Rating:
3.0

When I turned in the rental I told the clerk it needed brakes and the steering was very loose. I asked for a receipt he asked if was on a credit card and he said it would be fine. I will dispute the charges. Bad experience. Close to closing time

RUSSELL Z. 
Rating:
5.0

My customer service rep was very helpful and made the experience very nice!

William B. 
Rating:
3.0

The truck was very dirty they sent me to that location after I told them it was very inconvenient for me I was charged those miles to from that location they said it was only 9 miles from the original pick up location it was 13 miles one way I was charged 26 miles for extra because at the very last minute they called me to tell me mine wasn't available at location I booked lady that called very rude.

Kathi G. 
Rating:
3.0

Did not receive the hand cart and pads that we paid for upon pick up. Had to go back to get it taken off my bill.

Mike D. 
Rating:
3.0

The equipment was very unsafe and raggedy vehicles need to be inspected after each use

ANTWON W. 
Rating:
5.0

Great customer service

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

When do you sanitize the vehicle being used.? Sanitizing of the vehicle should be in the process of turn-in. Sealed bag w/wipe (s) in each vehicle. U know when customer completed this process u see a new bag that is in place. Photo shot is required.

TINA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Easy after hours drop off!!

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

One issue, a previous user smoked and left ashes next to speedometer viewer. So wrong of that person. Oh, where is the emergency flasher switches?

Phyllis L. 
Rating:
3.0

More storages n size options

Deja M.  |  Overall Experience 
Rating:
3.0

My U-Box was delivered to the wrong location and I had to pay out of pocket for a truck to tow it to the correct location. I paid over $1000 to ship it from Indianapolis to Atlanta. I don't understand why I had to pay for a mistake made by U-haul?

SERVANES W. 
Rating:
1.0

You sent me an hour past where I needed to be. That cost me 2 hours of extra travel. Not appreciated. Your on line app indicated I had the right trailer. It did not work. I lost an hour making it work. Total lost time 3 hours. Cost to make it work $300.00. Not a good experience. I was considering U-Box for my move. I will look much harder at the alternative after this experience.

David K. 
Rating:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  First Impressions 
Rating:
5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude B.  |  Overall Experience 
Rating:
1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

KENNETH N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

de jah s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donika F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

AShley S.  |  Overall Experience 
Rating:
5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.

ANGEL C.  |  Overall Experience 
No reviews have been submitted for this location.

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