Customer Reviews for U-Haul Moving & Storage at Michigan Rd

6,099 reviews

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Edith S. 
Rating:
1.0

Customer did not leave a comment.

Brianna L. 
Rating:
4.0

The staff was incredible friendly and accommodating, however we requested a dolly as well as a truck with a ramp and we're charged for them but did not receive them. How do we go about being refundido for that purchase?

Lauren N. 
Rating:
1.0

Worst experience of customer service I have received in a long time. Stuff was very unprofessional and the list goes on and on. I would highly not recommend this location.

Ashia C. 
Rating:
4.0

There was a lot of trash outside but our clerk was helpful and friendly.

Robin H. 
Rating:
2.0

Customer did not leave a comment.

Dominique M. 
Rating:
5.0

Super fast, Excellent service; they made it so easy, I will never hesitate to use Uhaul service again. Lastly, they make the whole experience affordable as well.

Dennis M. 
Rating:
5.0

Keep doing what you,re doing......thank you.

ROMAZ G. 
Rating:
4.0

When arrived everyone behind the counter was eating lunch. Waited for help over 5 minutes

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Lorene D. 
Rating:
3.0

Customer did not leave a comment.

Tia T. 
Rating:
4.0

Check in time

Sudhakar T. 
Rating:
4.0

Customer did not leave a comment.

Angel P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Yvette J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

The lady and the guy were great!! They have helped me and answered all my questions.

Rachelle V. 
Rating:
4.0

Start renting Transit Van, then I'll never go to Penske's

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

bruce A. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

This location has a lot of inventory, sometimes not enough staff, the day I picked up there was enough staff on a Saturday morning, on Sunday morning there was only one guy

Timothy C. 
Rating:
1.0

Unidentified charges

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
3.0

Customer did not leave a comment.

Nikita A. 
Rating:
5.0

Need more staff

Hiwatha W. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
1.0

Pulled up to the return equipment lane and waited 10 minutes for an associate to come out to do the check like the sign said. They all just stood in the building looking at me or ignoring me until I finally got out confused and walked in and asked if anyone was going to come out. That's when they decided to get up and I could leave. Never going back or recommending this location. Lazy lazy staff

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
1.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Everything was great everyone was helpful and accommodating during my circumstances

DAYSHA L. 
Rating:
5.0

Staff was friendly and helpful

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

frank T. 
Rating:
3.0

Customer did not leave a comment.

Dianne H. 
Rating:
2.0

Maintain your equipment. The drivers seat was ripped and had a wire poking out which ripped my pants and scratched my leg. It could have been badly cut. The truck was overall poorly maintained. Difficult to move gearshift. Needed roadside assistance because battery died.

Shelley B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

I do not remember his name, but the man working when I picked up my trailer was awesome. U-haul should reward him with some type of bonus incentive, because his customer service was superb.

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

STACI W. 
Rating:
4.0

Clean the trucks out before renting them out

Shante P. 
Rating:
5.0

Allow a local customer to contact the location for location stock items.

Kellye C. 
Rating:
1.0

You all sent me to the wrong location, when I got to the right location, 15 minutes later, line was ridiculously long. Worker came in late as the manager called it out in front of everyone, lines were backed up, got a truck, ready to leave, check engine light was on, had to then go back inside, get another truck. When I went to sweep it out, I noticed it had not been swept out for some time. Just was NOT a good experience. I cannot understand why the truck was not at the location I was told on my online paperwork. I still had to pay full price for this poor, poor experience. I have rented 5 uhaul trucks in the last 6 years. After this experience. I believe I am done and will seek out competitor for my next rental truck need.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

natlie T. 
Rating:
3.0

The list is long. Please see the multi page letter/email to corporate for further information. This letter will be distributed to any and all parties involved and then some.

Gabrielle G. 
Rating:
5.0

Nothing it was an awesome experience! Thank you!!

Janie B. 
Rating:
5.0

Drop off location was great.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

RUIXIN B. 
Rating:
5.0

Sales clerk mumbled and uninterested.

RICHARD J. 
Rating:
4.0

The gentleman checking me in and out was disinterested, rude and condescending. When I expressed concerns regarding damage to the vehicle at checkout and wanting documentation his response was "dude, I'm the only one here, don't do this to me." The gas reading on the contract didn't match what the truck showed and he argued with me. Certainly not very customer focused. The truck, interior and exterior, was dirty. Due to timing, I had no options; otherwise, I'd have looked elsewhere.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Shivesh R. 
Rating:
3.0

Make sure the back of the truck is swept out

Lacy C. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Then Trailer ended up having a low tire, but the roadside assistance was excellent and replace the tire.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

The staff is great, but they lack energy. I had a great experience both with the trucks and purchases of supplies. Each time the staff seemed tired, but great to work with.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

James William M. 
Rating:
5.0

Don't have to inprove the receptionist he was awesome and fast it was like five people in front of me. He got the lime down less than five minutes. and I appreciate everything he did for me that day

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Denise E. 
Rating:
5.0

It was perfect

Sharon J. 
Rating:
4.0

Always friendly and quick service. Trucks in good shape

Gina H. 
Rating:
5.0

Customer did not leave a comment.

Keith N. 
Rating:
1.0

Customer did not leave a comment.

Kyra J. 
Rating:
5.0

Customer did not leave a comment.

Jose e L. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
2.0

Cabin of UHaul not clean, Sun visor broken, seat torn to shreds with sharp things sticking out, overall the only good part was the person at the counter. The truck was terrible.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

mariah M. 
Rating:
5.0

You should add van and pickup trucks to your one way fleet.

Benard N. 
Rating:
5.0

extremely nice people

marion D. 
Rating:
5.0

Albert was very helpful and would use this site again if I need to use a trailer, this is the second time renting in the area and will go back to this location not the others.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Demoryia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome D. 
Rating:
4.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Very professional and courteous staff highly recommend this location.

DENNIS P. 
Rating:
3.0

Customer did not leave a comment.

Derek D. 
Rating:
3.0

Both people we interacted with worked hard and gave great customer service. The location still looks a little shabby but it's apparent that they have spent substantial amount of money to improve it in an ongoing manner. If there was an issue, I would say that it is customer waiting time due to the location being somewhat understaffed. However I can only make that statement based on the time and date that I Interacted with them. We are grateful for this location being so close to our business and have used it several times for various rental requirements.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Kris W. 
Rating:
3.0

I didn't like the fact my unitlly dolly wasn't available. I didn't care for the girl using her personal phone 📱 to make a copy of my license! I asked when does it get deleted?? She stayed it not saved in her 🤳🏾 phone. . She was going to send me an updated email of my usage but Never received it.

DEBORAH R. 
Rating:
5.0

so quick and easy! thank you!

Spencer T. 
Rating:
4.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Elvis N. 
Rating:
4.0

Customer did not leave a comment.

Julie G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Kari C. 
Rating:
4.0

Still waiting for my emailed receipt.

John B. 
Rating:
5.0

Customer did not leave a comment.

gerardo R. 
Rating:
2.0

Service was good, however, the vehicle was filthy. I entered a used soda can that left behind, numerous stains throughout the truck. I will not rent again from here.

Charles N. 
Rating:
5.0

Great experience

Lenny T. 
Rating:
1.0

Store opened extremely late multiple customers outside in line had to call customer service to get them to open their doors. The representative in the store Victoria was rude and unprofessional. She sat outside in a uhaul truck on her phone for 30 minutes while there was a line outside the door. When I brought the uhaul back to refused to check the truck in and I had to put the keys in the return box. Unprofessional and rude.

Meosha H. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

Fantastic

Robert W. 
Rating:
1.0

This has been a terrible experience. At the first appointment/ the Uhaul store didn't have the equipment they needed to complete the install. I came back later in the week and they took 2.5 hours longer than projected to complete the install. This has been very inconvenient and a waste of time. This store is disorganized and poorly run. I would not recommend this location for any service.

Rachel M. 
Rating:
1.0

Make sure to check where the gas was placed before having the customer drive the the truck off the lot . Customer service needs to notify store locations of reservations .

Brooke S. 
Rating:
3.0

Key card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late. Storage unit area had birds in there my stuff had bird feces on it.

Lois L.  |  Overall Experience 
Rating:
4.0

Ok

elaine H. 
Rating:
5.0

Customer did not leave a comment.

Kenny P.  |  Overall Experience 
Rating:
5.0

pad locks were a little tricky

KELLY B.  |  Overall Experience 
Rating:
5.0

Very happy with my experience. Thanks!

Jorge M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY B.  |  First Impressions 
Rating:
2.0

They put me through a lot of hassle that could have been avoided at the Michigan Road location.

Christy D.  |  First Impressions 
Rating:
1.0

Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.

curley g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rossiam o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela j.  |  Overall Experience 
Rating:
4.0

The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!

LAUREL H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Quincy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quincy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant K.  |  First Impressions 
Rating:
5.0

Thank you

Lasha e.  |  First Impressions 
Rating:
3.0

Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service

Diana E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stoney W.  |  Overall Experience 
Rating:
5.0

My only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.

Yolanda T.  |  Overall Experience 
Rating:
5.0

Best crew ever!!

DANIEL S.  |  Overall Experience 
Rating:
3.0

More storages n size options

Deja M.  |  Overall Experience 
Rating:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  First Impressions 
Rating:
5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude B.  |  Overall Experience 
Rating:
1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

KENNETH N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

de jah s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donika F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

AShley S.  |  Overall Experience 
Rating:
5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.

ANGEL C.  |  Overall Experience 
Rating:
4.0

wow!!!

katie s.  |  Overall Experience 
No reviews have been submitted for this location.

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