Customer Reviews for U-Haul Moving & Storage at Michigan Rd

5019 reviews

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service in future I recommended uhaul is the best service .

Mohammad K. 
Rating:
2.0

The guy handed me the keys and told me to just go find the truck. He didn't walk me out to it. The truck was dirty, food and trash left inside, the dolly was just thrown on the floor. I took pictures of how it was found. When I returned it I had to clean up after the last person that had it. When I informed the guy upon returning the van he acted like he didn't care, never checked the vehicle as I left it, he was more focused on his cell phone. He said "well when you get your email from u-haul just tell them the van was dirty. No apology, no concern. I waited inside for my Uber to pick me up and there was a cargo van just left running with 3 employees acting uninterested. I let them know one of the u-haul van was just left running and his response was "yeah we know, we got the gas like that" and then just laughed it off. My whole u-haul experience was very disappointing. I would not recommend this location to anyone.

KIMBERLY Q. 
Rating:
3.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
2.0

Never received an email with detailed finalized charges as promised.

Erin L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY G. 
Rating:
5.0

I think overall I was misinformed when it came to the installation of my hitch from a different location so my vehicle has issues now because of it

Mariah L. 
Rating:
5.0

N/A

MARVIN T. 
Rating:
3.0

They overcharged me for no reason. They do not email you an invoice to see details of transaction. Thank God I checked my account.

OLUBIYI O. 
Rating:
1.0

All Options were not provided to me the first time a representative called to advise the original trick I requested was unavailable at my preferred location. I then had to call back and the next representative advised I could get a bigger truck for the same price. I get to the location to do the self check out option and it wasn't working on the app. I went inside and was finally able to pull it up on a browser after waiting for 10 minutes for help only to show the representative the code for my key for them to tell me they key for that truck was lost and I would have to go through my transaction all over again. I received an even bigger truck which was not clean whatsoever. What should have been an easy process turned out to be so difficult.

Aigner R. 
Rating:
5.0

The young man that checked me in was very good and helpful..

thomas H. 
Rating:
5.0

Customer did not leave a comment.

JANIE D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY Z. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Sarah Salah S. 
Rating:
4.0

Does U-haul no longer fill the trucks to 1/2 a tank ? We got the truck at a quarter of a tank and had to stop at gas station as soon as we left u-haul.

Albert H. 
Rating:
5.0

Fix your feet d

daniel W. 
Rating:
5.0

Monet (the manager) was extremely friendly and attentive to details. She is the one who made my experience a five star review.

Tom O. 
Rating:
5.0

Had reservations for 3/29. Walked in, no waiting, had most stuff done online. He went out to the truck with me and swept your the back. Friendly and helpful would go there again.

WILLIAM D. 
Rating:
1.0

When we came to get the truck it was buried and it took several minutes to get it out. There were no furniture pads, and no dollies.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
2.0

Black male employee not wearing a mask throughout my time inside U Haul. Waited 10 minutes before getting help or any acknowledgement or advising someone will be with you shortly. White male was friendly and wore a mask and assisted me and was helpful

BRIAN R. 
Rating:
4.0

easy retrieval and drop off friendly service. Was unclear on the gas policy. Still am.

Wayne E. 
Rating:
3.0

The first trailer I was given didn't have a license plate

Thomas D. 
Rating:
5.0

Great customer service! Very friendly and professional.

ERIC W. 
Rating:
3.0

It was a little scary when i went to return the truck and the sun had set and the trucks instrument lights didn't work.

Michael B. 
Rating:
5.0

Great staff memebers as usual , the only down size were two things : 1 I reserved a 17” truck a week before my pick up date and a 26” is what they rent me since all the 17” were rented out 2 this 26 inch had the steering wheel crooked to the right side and definitely made the driving more difficult

LUIS C. 
Rating:
5.0

Keen professional services. 👌 great customer services

SAA C. 
Rating:
4.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Great customer service from the manager, to the staff.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

MISTI E. 
Rating:
5.0

Everyone at this location is fun, happy, and very knowledgeable. The two ladies today were fabulous as they always are !!

Lorand M. 
Rating:
5.0

Monet was extremely helpful in meeting my moving and packing needs!

ELLEN W. 
Rating:
5.0

John was the person that helped me, he was very professional, prompt and helpful, due to his knowledge of the business, he appeared to be very happy with his job. And that made me happy with the service. Thanks... I'll see you'll soon. Have a Blessed Day.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

kathy W. 
Rating:
5.0

Customer did not leave a comment.

JIMEKA L. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Location was great it was the hidden fees that i didn't like

TAKISHA J. 
Rating:
5.0

Customer did not leave a comment.

Cari K. 
Rating:
5.0

Just Love Money she is very pleasant and professional at all times I have dealt with her on many occasions and always been Great Thank you

Amber G. 
Rating:
4.0

Outside of trailer was dirty.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

ANNABEL F. 
Rating:
5.0

Great customer service. I watched the Manager, Mone'y offer and carry out purchased items to her car. There were other customers in the store and she greeted all with a smile as she was working. The other gentleman working the shift was equally cordial and customer focused.

Dante F. 
Rating:
1.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo W. 
Rating:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  First Impressions 
Rating:
5.0

The mobile pick up was ridiculous and didn't make any sense. I had to go in store to finish the process which took less then 10 minutes.. why did I waste almost 20 minutes on the mobile pick up when I could walk in store and finish my reservation.. upon unbelievable.. I will never do mobile pick up again.. the in store associates which friendly and fast..

WALNA F. 
Rating:
1.0

They charged me for no reason

DJENANE C. 
Rating:
4.0

Customer did not leave a comment.

benjamin N. 
Rating:
1.0

Taking advantage of a renters desperation when moving is WRONG & if people knew they would be charged 3x more than they initially paid without specific information from the staff BEFORE they sign the contract there would be no demand for U-Haul services.

TYRA J. 
Rating:
1.0

This delivery was confusing and upsetting. For a whole week I was told that my UBox was at two different locations by several employees. This made it difficult for the movers to pick up and deliver. Unnecessary stress.

Gayla S. 
Rating:
4.0

Customer did not leave a comment.

Nizar O. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

I used the app to drop off. It is difficult to find the section to return the vehicle. Please put it in a prominent location in large letters

ALLYSON K. 
Rating:
5.0

No fault of Uhaul but the roll up door was froze up with ice and snow when I went to open it up at the apartment. Took a bit to chip off enough to get the door to open, all good after that.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Tabitha C. 
Rating:
5.0

The service was great from the time I entered store and left. The representatives were friendly and courteous.

Paulette W. 
Rating:
2.0

The truck was poorly maintained. There were staff not wearing mask. No one went over the operation nor did a tour of the truck with me., noting any previous damage. Although a reservation was done online took over 30 minutes to complete paperwork.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Smooth move with our U-haul. We ended up locking the keys in the truck, after submitting a request to the help line I was contacted shortly after and they sent out people to unlock the vehicle for free. Would recommend!

Kris H. 
Rating:
5.0

Customer did not leave a comment.

MARISSA S. 
Rating:
4.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

The Customer Service Representatives were very pleasant and helpful. It was a great experience. Service was quick and very easy.

PAULETTE W. 
Rating:
5.0

Customer did not leave a comment.

Carlos W. 
Rating:
1.0

Over charge!!! The lady didn't give or send my receipt to my email! I have to go back the next day to them to give me a receipt..., and is still a pending $69.57 that the taking more! Just need that money back to the account. Thanks

ARIANE M. 
Rating:
3.0

I drove a pick up, that reeked of marijuana, choke me, had to drive with window down. I let young man know and he did not care.

Vicenta M. 
Rating:
4.0

The van was very, very dirty. I couldn't see out of the back window.

Brooke F. 
Rating:
5.0

Crew was nice. Seemed to have fun and were taking care of customers efficiently.

Benjamin S. 
Rating:
4.0

I can't remember who helped us but he was great

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Kineya G. 
Rating:
5.0

Customer did not leave a comment.

WILLIE J. 
Rating:
5.0

Excellent

shere J. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANIE B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA E. 
Rating:
5.0

Customer did not leave a comment.

Reggie D. 
Rating:
5.0

Customer did not leave a comment.

Davion G. 
Rating:
2.0

Upgrade upgrade upgrade and none of the access badges work

CALLINA H. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

This is my third rental from this location this year, I have never had any prolems. Everyone always seems to be VERY helpful and nice. I would recommend this location

Jimmie H. 
Rating:
1.0

The website told me truck and equiptment were available at this location. I booked while sitting in the parking lot. When I went in to get keys they told me the equipment was not available. They told me to try other uhaul locations but couldn't tell me which location to go to. Got in truck and it hadn't been cleaned. Literally there were masks and other small items left behind from the last driver. They said they would clean it. They came back out and told me it was good, when I got back in the truck THERE WERE STILL OLD MASKS IN THERE!!! I pointed it out to him and he said oh my bad, took the masks out and said “it's good to go”. Ew!!! It was horrible and I will never be back or ever refer this location. Truck was nasty and damaged and I was still charged for equipment even though they not provide me with it.

Jessica L. 
Rating:
5.0

Loved the truck. There was some broken glass when I got it otherwise super clean. Best rental experience I have ever had.

THERESA L. 
Rating:
3.0

Customer did not leave a comment.

kamaria B. 
Rating:
5.0

Customer did not leave a comment.

Jina H. 
Rating:
5.0

Customer did not leave a comment.

hunter S. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE R. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

The inside of truck storage area should have been swept a bit better.

jere K. 
Rating:
5.0

The two young men that helped me were amazing !! When returning the trailer and blankets, both literally ran to the back of the lot to help me. Nobody runs to help customers. Were I currently hiring, I would hire either/both of the young gentlemen. Well done lads !

lorand M. 
Rating:
4.0

Main rep was very knowledgeable and friendly

THOMAS E. 
Rating:
4.0

Customer did not leave a comment.

ORLANDO D. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA L. 
Rating:
4.0

Great service from uhaul, horrible service from moving labor vompany!

David R. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude B.  |  Overall Experience 
Rating:
1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

KENNETH N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

de jah s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donika F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

AShley S.  |  Overall Experience 
Rating:
5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.

ANGEL C.  |  Overall Experience 
Rating:
4.0

wow!!!

katie s.  |  Overall Experience 
No reviews have been submitted for this location.

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