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Earl P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Michoud Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Limited availability
SYLENA JDidn’t enjoy the fact that I had to add an hour to my overall trip by not having the equipment available at the Tulane location as I initially requested
Adam KThe young lady who rented me the equipment was very friendly, very professional, and very, very informative.
ALONZO TManager is a thief, do some homework.
Carl M | Overall ExperienceGreat service
PAULETTE C | Overall ExperienceN/a
Lakisha JCustomer service needs to do better
TERRIAL SVery satisfied. Staff are amazing!
LACEY BThis location always meets my expectations.
Lacey BThe person on staff on upon the time arrival was very aggressive and nasty decorum. She was loud threw me my ID back to me. Ask her for her name she refused until I continue to insist. Very disappointed, I usually tent from the location on Chef mentuer hwy. I have never had such an encounter at the chef location will continue my business there in the near future. Ms. Dawn doesn't need to be there If she doesn't want to do her job her attitude was horrible on my Sunday visit.
ASHANTI SThe lady at MICHOUD in New Orleans had a horrible attitude I wouldn’t go there no more then I told her I want to do 50 miles she put 40 miles I wouldn’t go there no more thank you
RONETRA BContinue to deliver great service
KEVIN SWould have been an excellent review but the general manager was extremely blah. I am to assume he was not having the best day. Overall he got the job done, no personality bit very friendly
SHANTELL WWe moved out around 3/6/2026, not the 14th. Service is top-notch. Thanks!!
Kendria J | Overall ExperienceAllow one way travel with the u-haul had to go an hour out just to bring it back to find a ride to get back home after paying almost 200 for less than 3 hrs
DARION TLower prices lol
PAULETTE CAt this location you employ a service writer ( the person behind the counter who rents the equipment) was not customer friendly, did not seem personable rather he was cold and too fast with explanations and when asked to clarify what he said, he seemed frustrated . I think you need to review that personality and make corrections. Thank you
DONALD HNever got an email copy of my bill. Nor my deposit place back on my card from a rental trailer rental.2/8/25
JEFFERSON RStaff on site are not helpful and they give attitude to the customers. I would not recommend using this facility location.
DALE W | Overall ExperienceDealer was closed at return of truck. Called the business number to verify the truck could be left. They was polite and helpful. The site was spacious, clean and well lite.
ATHA RThe price is high for this unit. I only took it because it was free for the first month. The Manager at this location was rude and try to up charge me for my truck rental.
WILLIAM B | First ImpressionsMy rent rate increased drastically which in turn made me very unhappy. I requested to change my payment due date and was given a lot of trouble to do so.
Tommy P | Overall ExperienceNothing everyone was cool
RICKY BGreat service!!!!
Kendria J | First Impressions👍🏾
JEFFREY ADid not experience this location
JAYSON WAlways the best service and equipment. But your APP is TERRIBLE!
WILLIAM FFigure out how to treat customers
ASHLEY KHire all new people
MELKEIDA ROur location was changed to much further away than where we originally planned (due to us changing the day, but the person who helped us, didn't say anything about that), and when we got to the location it wasn't open (as it should have been). Opened a little late.
WAYNE PLower the mileage rate
KIRK HWe always rent from the one on Michoud. Service is top notch, they’re always super helpful and extremely easy to work with every time we need to move something!
MICHAEL HThe storage general manager was very rude disrespectful arrogant would never recommend anyone to work with that individual ever again but the regular employees were very helpful very informative and courteous. Your general manager made this experience the worst I've ever had
Phelan B | Overall ExperienceI don’t see anything that needs improvement. The nice man that was working was extremely helpful, thorough, and personable with every costumer. This location had everything someone would ever need for moving/towing. I will definitely be using this location again.
Emma AMore than 1 person working the desk n doing installation at the same time
Brenda GThe gentleman who helped us went above and beyond to assist us with renting a truck and trailer. I highly recommend this location.
Dawn AGreat customer service.
Tuoc TYou're not gonna love being in there but it's fine with no problems
Garett BI was charged for moving blankets twice. I purchased in advance and was charged after I returned the truck. The cost was added on my final receipt.
Sophia OService is very well I would use you again
Andrea M | First ImpressionsI understand that because of availability the location needed to be changed but we weren’t able to get a dolly they had none not even regular ones. No problem stuff happens but then the truck has no AC. Not even coolish air was blowing.
Charles EThe young lady was very very helpful. I'm sorry I don't remember her name , I would like to send a special thank you.
Dorothy M | First Impressionssteering wheel needs alignment
MY NThe truck had a bad shaking problem, like the suspension was bad.
Christopher SYou’ve got a great team here. Service was very professional, knowledgeable and helpful. Van was in great shape. Facility was clean, organized and well-maintained.
steven mNo one arrived on Sunday 04/28/24 to open the location. I waited two and a half hours before I was contacted and told I was late for pick up. Then an extremely disgruntled general manager showed up to accommodate me. Upon returning I was late . No problem; I’ll pay the late fees, but the staff was so unprofessional, and belligerent. I asked if one of the late fee’s could be waved. She contacted the general manager. He began to yell at me as if I were a child. At that point I declined any reprieve. I just wanted to complete the transaction and leave. We went out for a walk around. At that point the employee point out one scar of many that was on the truck which were there when I rented it (I also had the insurance). She insisted that I had scarred the truck with a washable black streak. I was noticeably upset at this point. She declined to give me a receipt and told me to leave,. I demanded a receipt in my denial of ill placed allegations. She attempted to lock me out of the store in which I stood in the doorway demanding a receipt. After a few minutes I left without incident. I’m going to block payment until I hear from corporate over the attempted theft of my funds for a pre existing condition. Hours later I was contacted by the general manager on his personal phone in which he further harassed me. Telling me about how he would apply pressure on me. It was the screaming that he had presented through every greeting of the last 40 hours that I could not tolerate, so I finally just hung up. If indeed an employee quit and didn’t show up for work for the initial rental period, through experience, I fully understand why; as if I have walked a mile in there shoes. It’s a very toxic work environment. There’s a culture of disrespect, poorly trained staff, and they exhibit a strange behavior of not wanting to be there. Every employee at some point within 40 hours commented about how they weren’t supposed to be there during this time and couldn’t wait to leave. Rude!!! Just horrible service!!! I didn’t witness one customer with something good to mention about there experience.
Gregory JThe staff was great.
Mary RI called to this location. I told him I’m late I’m gonna pay for another day and he say no. You have to bring it right now now or I’m calling police to report it is stolen The guy that when he worked there, his name, Dan he have very bad bad attitude
ADNAN AManagement was very arrogant,not helpful and very unprofessional I may give another U Hual a chance but never again at the Michoud facility. Poor choice of leadership for a professional company like U-Hual.
Maxwell M | First ImpressionsWhen James open the trunk to show me how big it was there was roaches in the truck… then when I dropped the truck off the tall ugly (inside and out) guy Donald Acox tried to double my rental fee. He had VERY POOR costumer service and spoke as if he wanted a confrontation but I didn’t give him any of my blessed energy. He needs retraining BAD & SOON
Rosetta GTerrible front desk rep. Terrible experience. Should have just used the app to book and avoid front desk encounter. Absolutely no experience renting and the front desk rep did not help or was courteous regarding explanation of rental. Honestly should of just done online instead of dealing with someone who dislikes dealing with in person customer
Jonathan PNot professional U-Haul needs to take accountability for the way the trucks are I drove 11 miles and I was charged for 22 miles I will not be returning to any location
Tasha EMr Donald gave great customer service
Jacquetta Trodent evidence
pamela c | Overall Experiencejust provide same quick courtesy service and fast pickup for customers
My NMr.Donald and staff were great.
Larry RAllow customers to review photos of the equipment if there is ever a dispute of damage to equipment. Rather than tell them that they are responsible for equipment they took possession when you knowingly did not do the walk around of the equipment with the customer and did the hook up before their arrival.
Eric AI didn’t like the way the Associte looked @ me like I was a bum or something good thing I didn’t slap her or sick ma girl on ha Bitch playing with a mofo
Albert WBetter customer service and better trucks.
Zelda WThe can of the truck was dirty when we picked it up and the worker at the pick up place was very rude and made the whole experience poor and confusing.
Jacy Ckeep same level of service
My NI called Donald regarding renting a one way 26’ truck to McComb, MS. Donald was busy and told me that he would call me back. Donald never called me back. I ended up having to do the footwork myself and renting the truck from the Tulane facility.
JULETA J | Overall ExperienceI recently decided to remove my belongings from the Michoud facility. I spoke with a worker on Saturday 10/14/23 and told him I was moving my belongings out . He said you pay for the month at the end of the month and not the beginning. I was finalizing my move out. I came th get my last thing s on Sunday and took the lock on Sunday. Monday I spoke sleigh an employee and confirmed I was finished moving out and the unit was clean and not locked. I was suppose to get a call from the manager . Tuesday morning I received a call that I was 3 days late and he would talk to the manager. Tuesday evening a received a text with a receipt of payment that I did not authorize. I am very upset I never spoke with the manager but a payment was taken without my permission. Is that how U Haul does business. I would like a call from someone explaining.
Derek D | Overall ExperienceYes, great my!
Lue P | First ImpressionsDonald is very helpful and knowledgeable
Germale E | First ImpressionsMy stuff started getting mildewed
Rose F | Overall ExperienceThe staff was always attentive, respectful and supportive. If ever I need storage again, I would definitely select this location.
NIKI C | Overall ExperienceGreat place!
Jonathan K | First ImpressionsVery Nice Manager. He always helpful. Great Job!
Sylvia K | Overall ExperienceOur storage experience was excellent! Thanks so much. You are appreciated!!🤗
diedra w | Overall ExperienceCxxxccc
Karen G | First ImpressionsThere was excellent because the staff was helpfull
Melinda T | First ImpressionsVery helpful
Jermain W | First ImpressionsVery friendly
Eddison J | Overall ExperienceThe units are advertised as climate control but there was a leak in our unit. Our belongings were not only soiled with water but rodents got access to the unit. There was feces every where.
carlos s | Overall ExperienceGreat store, great service with helpful and friendly staff!!!
marquita s | Overall ExperienceStaff was very friendly and helpful. Place was very well kept and clean. I would definitely use this facility again for my storage needs. I only moved out because I have a house big enough to store all my goods. Otherwise I would have continued my lease at U-Haul. Thanks for an awesome experience.
Jerome A | Overall ExperienceThe location is kind of far out there but it was clean and decent
Deanna F | Overall ExperienceVery poor experience. Was told that my storage unit was climate controlled when I signed the contract. We did not do a walk thru so I took their word that it was, in fact, climate controlled. In the next few days, I loaded up two trailers only to find out my unit was NOT climate controlled when I opened it. Also, I've yet to talk to Alvin, the store manager, to cancel this contract. I have called several times with voicemails. No call backs have been returned.
Janathan P | Overall ExperienceI appreciate administration the manager of the Michaud location for their understanding and patients
heath b | Overall ExperienceThe staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt
klydeitta D | First ImpressionsI was disappointed when I reserved my storage and I was told that my furniture would fit a 2/3 home but when arrived it was to small for me so I had to purchase another one. The customer service was great Michoud.
TAMEKA W | First ImpressionsThanks for your help and I appreciate it 😊
Sharon K | Overall ExperienceMr Alan was great to work with I really appreciate everything.
Dana N | Overall ExperienceYour associate wasn’t prepared for reservations it was a bit trying but he completed transaction
heath b | First ImpressionsAlvin and Albert were professional in all the contacts with both of them. God job!
Janet B | Overall ExperienceThanx for everything
ANDREW P | Overall ExperienceThe agent was very helpful and courteous. Great customer service!
Janet B | First ImpressionsNo comment
Crystal R | Overall ExperienceThanks to Alvin for a great experience. I'm sorry I didn't rent a storage space due to finding a location closer to home. Thanks
ALVEREZ S | ReservationThe Representative With Above And Beyond To Accommodate Me, I Truly Appreciate Them For Assisting My Family.
Maranda B | ReservationMs Lisa is amazing she was such great help and so was the other staff members
jeannice m | Overall ExperienceThe employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...
Sophia F | ReservationThe staff was helpful and friendly.
Hong P | Overall ExperienceI just wished I could’ve picked up my truck from the same place where my unit was located
ALEXIS D | Overall Experience