Gerard G. on 9/19/2016
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Can't say enough about Lisa and Laron and the service at this location. Spoke the Lisa on the phone and she was very nice and answered all of my questions. Laron was extremely helpful and accommodating onsite. 5 star service with the highest recommendation!
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Aja S. on 9/19/2016
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The staff was amazing! So nice, went out of their way to help, even in the rain she went out of her way to fix something. Cant say enough good things.
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louis w. on 9/8/2016
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I call the 800 number they lady told me one price an when I get there the price doubles she did tell me it was per day she said 54$ I get there it's 108$ was very pissed hope i hear back from yal uhaul
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Scott J. on 8/29/2016
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Na
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roy w. on 8/22/2016
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Have a chair or bench to sit on while waiting.
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NAKIA H. on 8/6/2016
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Every thing was good keep doing what your doing the experience was great !!!!
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TABITHA B. on 8/1/2016
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My original reservation was at the st. Claude store. They gave my truck away and had nothing else to offer me. It was the 31st the last day I had to move my things to my new residence. She "found" me a truck an additional 25 minutes in the opposite direction that also cost me 50$ more than the truck I had originally reserved. Overall HORRIBLE experience.
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nicole t. on 8/1/2016
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The people at this location were so nice & helpful that I would definitely recommend them to anyone.
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ELSA h. on 7/26/2016
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Every Thing is Great
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RESHENA L. on 7/25/2016
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Excellent customer service overall
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AISHA M B. on 7/20/2016
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Unfortunately the computer system was down when I arrived. This caused my pick up to be delayed. It was no fault of the personnel, just the system.
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PETER B. on 7/18/2016
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I RENTED TRUCKS MANY TIMES WITH NO PROBLEMS. THE ONE TIME I RETURN A TRUCK AFTER HOURS AND YOU RAPE ME FOR FUEL AND MILAGE DONT KNOW IF I WOULD EVER USE THE SERVICE AGAIN. Peter B.
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HORACE B. on 7/15/2016
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The very good customer servicer
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Amanda T. on 7/13/2016
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I reserved a truck online. When I got there they didn't have that truck available. I was called by another location and told I could pick up the truck. Unfortunately they didn't say they were calling from another location.
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anita j. on 7/11/2016
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Lisa at the Chef Menteur store was excellent help.
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Kay W. on 7/10/2016
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The best location and staff. I don't care how far I have to drive when I move or my family moves, I always use this location. Not often do you find the manager as friendly as the rest of the staff but she is wonderful. They all are awesome!
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Ethan S. on 7/7/2016
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The fuel charges and penalties are close to robery.
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Ralph F. on 7/5/2016
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The customer services was good. But when I got home I noticed one of the tires had a gouge in the tread down to the chords a couple inches across. Neither had much tread left on them .
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QIANA T. on 7/4/2016
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I didn't like the truck they gave me the truck was bouncing up and down. I was afraid that the whole front of truck was about to come off. I call the 504 number to do a complaint.
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deborah l. on 7/2/2016
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Everything was everything! Right on time!!
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joseph a. on 6/30/2016
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Mrs lisa is the best on michoud blvd in new orleans, Louisiana
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BRYCE B. on 6/10/2016
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I originally scheduled pickup at another uhaul location, but requested a trailer with bifold back doors in place of the roll up door. That manager contacted another site who then personally called me to set up an appointment. I was very impressed by the personal service. The new store was very busy during pickup day and we learned that an employee had been in a car accident and hadn't been able to make it in so they were short handed. They did a great job, I thought, for taking care of so many customers. There was a slight mixup when getting the trailer because the one I requested with bifold doors had come in the day before and had low tire pressure. I was given the one with the roll up door first, but again requested the bifold, since my cargo would not fit well with the roll up. He checked the tire pressure, and it had held up over night, so I was given the bifold doors.
Unfortunately, we had a blow out of one of the tires during the first leg of the drive. It happened at a perfect time during the road trip, and we were only delayed a few hours. When they were able to send someone to replace it, I had him check the remaining 3 and he replaced another. After removing it, it was quite dry rotted and had wear on the inside, like it had been on another trailer with ill-fit and all the words had been rubbed off by friction. I have to answer "no" to being well-maintained for this reason. These things may not have been in the employees control, however, and I did request a specific truck.
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Jessica R. on 6/9/2016
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Everything with this location and reservation went well, but I had to cancel a reservation the previous day with a different location because no one from the store called to make a reservation with me. I was not contacted at all, but the store made a reservation for me. When I called U-Haul they told me that sometimes when you try to reserve a truck on the same day, they are unable to call you! By the time I called (almost 2 hours after I originally booked), it was past my reservation time, but no one had called me to tell me or ask me about a reservation. I ended up having to cancel my reservation because we were already late, and the location was a 20 minute drive from our house. The location wouldn't have been a problem if we would have actually known about the reservation. Maybe this was just a busy/bad day for the company, but it was definitely an inconvenience to us.
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LaShell B. on 6/5/2016
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No improvement needed.. This by far was my BEST experience ever with Uhaul.. And my first time doing business with this particular location. The clerk was very sweet and very professional.
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