Customer Reviews for U-Haul Moving & Storage at Michoud Blvd

864 reviews

4449 Michoud Blvd   New Orleans, LA 70129
(South of Chef Hwy just over the railroad tracks)

(504) 254-1140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 254-1140

4449 Michoud Blvd
New Orleans, LA 70129
(South of Chef Hwy just over the railroad tracks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Dana S.  |  Overall Experience 
Rating:
3.0

I first had a reservation for a 26 ft uhaul by my address and it got cancelled by uhaul and I had to drive two hours round trip to pick up my uhaul. Then the price was double what my quote was online. Then the uhaul charged me 56 dollars more after returning it in excellent condition with more gas than it had when I picked up. I will form now find somewhere else to rent from.

NATHAN G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
1.0

I was over charged on services I know nothing about. I will address this charge at that location.

BRENDA J. 
Rating:
5.0

Everything was perfect and excellent customer service was brought to me.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

LILA E. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE H. 
Rating:
5.0

Overall great!

CHELSEA G. 
Rating:
5.0

Customer did not leave a comment.

Regina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The front desk rep Mr. Rickey was so helpful, welcoming, and professional. He made my experience smooth and hassle-free.

Whitley G. 
Rating:
5.0

Excellent Customer service and very knowledgeable

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

STUARTFITZGERALD M. 
Rating:
5.0

Service was great, curtious, fast and the truck was clean.

ELENDRA F. 
Rating:
2.0

I only had a budget for a 1000.00 move and I spent 1800.00 I'm speaking of with U-Haul. I couldn't move into the place when I arrived and I had to spend 40.00 a day because could not see sense in unloading in a storage then renting another truck, reloading then unloading into a property. I did not have that manpower nor did I have that type of time due to many things going on with the house, family, and money issues. Just like big companies do, they don't have a lick of compassion in their bottom line....just their bottom line. I could have really used the extra money I spent on the truck but I guess U-Haul needed it more and the associates were harassing me everyday like I was planning to sell the vehicle to Japan. Sorry case for a big company. Never again.

KEVIN Y. 
Rating:
5.0

Customer did not leave a comment.

Shonda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
3.0

Customer did not leave a comment.

DELROY C.  |  Overall Experience 
Rating:
2.0

The truck had a bumper that was falling off, no key lock for the driver's door, hardly a 1/4 tank of gas, and the inside was dirty.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

WALTER F. 
Rating:
5.0

Good

GERARDO V. 
Rating:
5.0

Customer did not leave a comment.

TASHONDA N. 
Rating:
5.0

Customer did not leave a comment.

TAHIRA Y. 
Rating:
5.0

Customer did not leave a comment.

Grace G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED D. 
Rating:
5.0

Customer did not leave a comment.

DERINESHA B. 
Rating:
5.0

Customer did not leave a comment.

Jamika H. 
Rating:
5.0

Customer did not leave a comment.

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

Erik R. 
Rating:
5.0

This is our second time renting from this location and it's been a smooth process every time. Great customer service.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

NADIA L. 
Rating:
1.0

Stop scamming people and charging people over price and double charging people

TAIYLOR M. 
Rating:
5.0

Customer did not leave a comment.

GARRY L. 
Rating:
3.0

I was not able to get a uhaul even tho I booked ahead of time, now all my stuff is sitting outside runoed

TANISH W. 
Rating:
5.0

Alvin was great

JAYED S. 
Rating:
5.0

keep providing this level of service.

IRA T. 
Rating:
5.0

Just one thing the AC didn't work at all

KIRCHELLE F. 
Rating:
5.0

Customer did not leave a comment.

YASIR K. 
Rating:
5.0

Customer did not leave a comment.

KASEY C. 
Rating:
5.0

Customer did not leave a comment.

Bernice H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
4.0

Do the things you do with the people you have.Great job

Willie H. 
Rating:
5.0

Awesome service rep gave me good instructions on how to tied down my vehicle

Michael G. 
Rating:
3.0

If you reserved special equipment It should be available at time of rental

GLORIA T. 
Rating:
5.0

Customer did not leave a comment.

DEANNA M. 
Rating:
5.0

There was excellent because the staff was helpfull

Melinda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
4.0

Requested dolly was not available although confirmed. Customer should be notified prior to arrival since this can make or break a move.

SAMANTHA R. 
Rating:
5.0

Cool crew

BOBBY C. 
Rating:
3.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

N L. 
Rating:
1.0

Answer the phone for customers.

Mikia W. 
Rating:
5.0

EXCELLENT SERVICE

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Nyjha M. 
Rating:
5.0

Very helpful

JERMAIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Everything was great, I would definitely use this facility again if needed.

troy Y. 
Rating:
5.0

Everything was smooth and fast at the Michoud Boulevard location

MILTON T. 
Rating:
5.0

Very prompt service with professionalism. Thanks!

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

JERMAIN W. 
Rating:
5.0

Honor the reservation made. I originally rented a 10ft. then I had to go to a 15ft because of availability and the day before pick up I was told I had to get a 20ft truck. I had to get someone else to drive it because of the size, plus the extra gas, The response was "this is all we have take it or leave it" no we are sorry or even a discount nothing. The short notice really put me in a bind, so I would not use U-Haul in the future because I am not certain that you would honor a reservation.

JANIS S. 
Rating:
5.0

We were in a panic. We called the day before and they said that they DID NOT have a truck for us at this time. They called us at 6 PM the night before we needed the truck and said that we would have to travel 40 Miles to pick it up. That sucked! We had to pay for the extra mileage,. We are very disappointed with U-Haul.

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Perfect customer service. Couldn't ask for nicer employees

THOMAS W. 
Rating:
5.0

Truck was delivered to wrong location and to try and communicate with uhaul was next to impossible. Need to provide phone numbers for certain situations that you can speak to site directly without having to go through hassle of having to wait on national line.

GRAHAM B. 
Rating:
1.0

My rental was late !!! Was first 8am didn't get it until 12noon

JOEVELL V. 
Rating:
5.0

More staff. You only have one person working there. You normally have to wait 30 minutes for someone to help you. The truck sound like the transmission was not working properly. Not a good experience

ERIC G. 
Rating:
4.0

Customer did not leave a comment.

TERRY S. 
Rating:
4.0

Customer did not leave a comment.

ALIDORE S. 
Rating:
5.0

Nothing

Troy D. 
Rating:
4.0

Truck was NOT Covid clean after previous renter. All the tell tales signs was in the truck. Dirt, used napkins, grit on steering wheel.

WENDELL F. 
Rating:
5.0

Alvin was amazing!!! So helpful and courteous!

Aubrey E. 
Rating:
4.0

Customer did not leave a comment.

PAMELA C. 
Rating:
1.0

Nobody picks up the phone. A train line runs in front so if they decide to stop the train there for 40 mins you are stuck! The staff (one guy), doesn't pick up the phone and to say he's not that polite would be an understatement.

Justine P. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
1.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Metairie, LA location mops units with Fabuloso, all locations should do this. Also, for your employee safety, provide lifts for getting heavy trailers on to hitches.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

Shelby S. 
Rating:
4.0

Customer did not leave a comment.

DENEEN J. 
Rating:
5.0

There was a mechanical problem with the trailer and it should be removed from service until the problem is resolved. When attempting to guide the trailer in reverse, it only guides to the right. Basically when you steer right the trailer should guide to the left and when you steer left, the trailer should guide to the right. In other words, the trailer only steers right. When I arrived to Texas, I had a truck driver check it and he confirmed there was a mechanical problem. The drop off location said they would check it out. If this is not resolved, the next customer will not be able to back out of small spaces. I had this problem when attempting to back out of my drive way in New Orleans. Ultimately because I was backing up on a narrow street, I had to drive across my grass and my neighbors drive way to swing the trailer around.

DENISE C. 
Rating:
4.0

More customer service representative available to avoid long wait time.

PATRICIA G. 
Rating:
5.0

Me nor my son could share our location on the mobile app when returning the truck which made it extremely aggravating! But my overall service experience with Alvin(GM) was exceptional! Thank you so much again Alvin.

CHIQUITA H. 
Rating:
1.0

After reservation, they called to state that equipment is not available. But it was avilable.

AHMED S. 
Rating:
5.0

Nothing. The general manager was very nice and accommodating.

NASHETA D. 
Rating:
3.0

The truck was in need of repairs. The after hours online return process was horrible. The truck didn't have gas. I had to put gas in it as soon as I got the truck. I returned it as is bad was still charged over $30 for gas. I uploaded a photo and showed the customer service rep that there wasn't gas in the truck. The online system would not allow me to enter the correct mileage traveled. Not a good experience at all

Diadre S. 
Rating:
4.0

Customer did not leave a comment.

OLLIE W. 
Rating:
5.0

Customer did not leave a comment.

JEWELL B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN M. 
Rating:
5.0

Customer did not leave a comment.

TAMIKA H.  |  First Impressions 
Rating:
5.0

Cannot really think of any improvements of this location. I am completely satisfied with the location. It's size, mass choices of equipment and storage, pleased also with Management, Inspection, speed and quality of Service, availability of products along with location and ease of access from highway.

RUSSELL M. 
Rating:
5.0

Alvin was very easy to work with Took time to explain everything

GARY P. 
Rating:
1.0

The problem that I have with Uhaul in that city is that for this trip I scheduled my equipment (truck and auto transport) two weeks ahead of my move. I received a call two days before the move telling me that they would not have a auto transport available at the location on the day of my move and that they would have to move my reservation to another location. Then the person I spoke with moved the reservation to a location that was 40 minutes away from me. I asked if they could move the reservation to a location that is closer to where I lived and was told the only way they could do that is if I pick the truck up from one location and the auto transport from another. My plans changed to where I now had to make two trips to pick up the different pieces of equipment, and start two separate contracts for the trip. Also, the price went up by $200 dollars. I offered to move the truck to where the auto transport was located myself cause I didnt understand how the equipment that has wheels could not be moved to the same location so I could start just one contract. The people at the locations were great and helped me get on my way. I just do not understand why I had to pay more and spend more time trying to get on the road when the truck could of been taken to where the auto transport was located.

Terrell B. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Everything was excellent

RACQUEL S. 
Rating:
5.0

Customer did not leave a comment.

OCTAVE W. 
Rating:
5.0

Nothing, great experience, gentlemen could not have been nicer!

Tim G. 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Friendly

VINNY N. 
Rating:
5.0

Customer did not leave a comment.

Shontrell P. 
Rating:
4.0

Customer did not leave a comment.

KEITH Y. 
Rating:
3.0

There could be more accuracy on reporting things like mileage and fuel. I was told that the truck was on 3/4 of a tank and it appeared to be less. The agent assisted in getting the truck also acknowledged that the fuel was not correct, but yet I was charged for fuel that was never there.

ASHANTI S. 
Rating:
5.0

Thanks to this location specifically for saving the experience. Our closest location on St. Claude Ave was poor in service and also reserved a truck for us and canceled it the next day. The Michoud location was kind enough to give us a bigger truck at the same price we originally wanted.

KATHERINE B. 
Rating:
5.0

Store manager is very informative , prompt and courteous

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

ROSALIND L. 
Rating:
3.0

The staff was extremely helpful and knowledgeable as it relates to UHAUL products and services. Overall pleasant experience.

Orlando P. 
Rating:
5.0

Customer did not leave a comment.

Racquel S.  |  First Impressions 
Rating:
5.0

The staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt

klydeitta D.  |  First Impressions 
Rating:
3.0

The employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...

Sophia F.  |  Reservation 
No reviews have been submitted for this location.

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