Customer Reviews for U-Haul Moving & Storage at Milford Pkwy

176 reviews

751 Chamber Dr   Milford, OH 45150

(513) 322-2958

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 322-2958

751 Chamber Dr
Milford, OH 45150

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Melissa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA P. 
Rating:
5.0

Customer did not leave a comment.

Micheal G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

David was very helpful and knowledgeable.

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty E.  |  First Impressions 
Rating:
5.0

N/A

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

MARGARET R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

laura j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda B. 
Rating:
5.0

Customer did not leave a comment.

Quentin O. 
Rating:
5.0

Service guys were quick and courteous answered my questions helped me hook it up and unhook it everything was wonderful! I've used this location many times always great service!

Billy M. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

All good

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

Great customer service at this location!

J S. 
Rating:
4.0

The credit card terminal was not working, the employee had to reboot the computer causing delays, and this is a "new" location.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

RON B. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

Customer did not leave a comment.

SHAWN K. 
Rating:
4.0

Customer did not leave a comment.

laura j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARLA K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Professional and courteous

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

SEAN L. 
Rating:
5.0

Customer did not leave a comment.

Charlie M.  |  Overall Experience 
Rating:
5.0

Although not the newest equipment, everything worked as it should and was appropriate for the Job. Staff was friendly but generally understaffed for a weekend day... service was excellent but had a line 4 deep at one time...

Quinn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

The truck ran great. I took it from one state to another and back again on interstate highways and small hilly roads It exceeded my expectations.

Nancy S. 
Rating:
5.0

Michelle was very helpful getting us set up for our move today.

THOMAS P. 
Rating:
5.0

Love the fact that there are moving carts available to use. Made the moving process so much easier and faster.

Andy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Stephanie Collins was very Helpful and Dave Valentine. They were Both Professional and knowledgeable for what they do . Most of All patients.

eddie a.  |  First Impressions 
Rating:
5.0

The ladies who helped me were great. It's a beautiful facility and I like the security features.

William B.  |  First Impressions 
Rating:
5.0

The people in the office were very helpful and friendly

Jeff S.  |  First Impressions 
Rating:
5.0

The closest gas station was out of gas. Not sure how that was my fault, but still was penalized! Need to have some grace!

JEREMY E. 
Rating:
5.0

return app did not work very well

ANDREW M. 
Rating:
5.0

The gentleman that has been assisting me with my units and rental equipment is very nice and a pleasure to deal with. I truly enjoy using u haul.

Alex K. 
Rating:
5.0

Everyone was so friendly and accommodating! I was helped quickly and the facility was awesome and well maintained!

Christy B.  |  First Impressions 
Rating:
5.0

All good

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
5.0

All the people there are very nice and helpful great bunch of hard working people

Joanne S.  |  Overall Experience 
Rating:
1.0

Probably the WORST experience I've ever had with a U-Haul place. Don't even TRY to call them. You will sit on hold for twenty minutes! They will answer but then just leave you on hold. Went to pick up the truck, absolutely no one around to help us. There were multiple customers just standing around waiting on someone to help us. Stood and waited for about 10-15 minutes. ONE person came in just to tell the first person they were waiting on they lost their key. Already not looking promising. Two more employees walk out and not really even acknowledging anyone. Helps the person in front of us luckily all they had to do was drop off a key. Woman came to help us not really helping, still engaging in the conversation about the lost key. She asks me about my emergency contacts I spell out my husbands name.. A nice shitty response of “well I know how to spell that.” Just trying to help out cause there's multiple ways to spell his name. Drop off the keys easy peasey… One of our mover helpers had thought he lost his sunglasses in the truck (our fault obviously) so now here I am on hold. AGAIN. 15 MINUTES. COME ON PEOPLE. I just need to know if the sunglasses are there. I will never EVER come here again. I hope someone reads this and doesn't even try to call them cause they won't answer and will just be shitty to you

NATALIE P. 
Rating:
5.0

Ive used this location often as the personnel are excellent. The vehicle/trailers I need is easily reserved, and the way the folks in Milford handle my pickup and drop off is really professional. Will continue to use them as often as needed.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Lilah F.  |  First Impressions 
Rating:
5.0

Excellent drop off! Didn't even have to get out of the truck

Brad K. 
Rating:
3.0

I was told and given a written statement that if I return the 9 foot cargo van with 1/4 tank or more I would be given a credit of $24.00 the end credit was for $11. LIARS

TIMOTHY C. 
Rating:
5.0

U-Haul has perfected their process. I last rented a truck about 2 years ago, and the process goes so much more efficiently now.

THERESA R. 
Rating:
4.0

Stephanie was very helpful

Loretta D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Nice U-Haul company

LORI M. 
Rating:
5.0

Manager Stephanie was awesome, we will be back for future rentals. Thank you!

MICHAEL O. 
Rating:
4.0

Dave was great to work with! Very helpful and knowledgeable.

BARTON E. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Better QC on the construction project

Nicholas B. 
Rating:
4.0

Customer did not leave a comment.

johnathan k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Terrific staff.

Randy M.  |  First Impressions 
Rating:
5.0

Your people there Are highly trained I'm very polite they are very Helpful in any situation that you may have I recommend these people here very highly May God bless each and everyone thank you

STEVEN M. 
Rating:
5.0

Very nice and clean. The representative was knowledgeable and fast

BILLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Everyone there was very helpful and polite appreciated everything that they’ve done I hope the Lord bless each and everyone of them thank you very much

Steve M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garvin L. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Equipment pickup and drop-off was seamless. Truck was clean and fueled up. A very good customer experience.

GILBERT T. 
Rating:
5.0

Great location, everything was clean and well maintained. Staff was friendly and courteous. Had everything you need in one place. Return was simple and easy.

Robert F. 
Rating:
5.0

The customer service area is cluttered and difficult to see if there is an employee at the desk or not. Three spots, with lots of "stuff" blocking the view. I would recommend stream lining the area so customers can clearly see who is available or not. The employees were all friendly and knowledgeable.

Susan M. 
Rating:
4.0

Only problem I had was the night time drop box is not labeled. Had to leave keys in night time pick up box and scramble the code and lock key in box. When I called they told me where the box was and it is a slot. The slot is not labeled in anyway shape or form.

HOLLIE B. 
Rating:
5.0

Fantastic customer service and a very reasonable price.

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
3.0

A storage was gotten in my name without my knowledge. How can that be done? A contract that I’m required to pay and I didn’t get it. I will get one but on my time and my money. I will sign for mine nobody has the right to do that behind my back.

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

From the moment I’ve signed up for this facility, the staff has been nothing short of amazing!! They get soooooo busy but they are very attentive to each one’s needs! With HR being my specialty, I must say, they always deliver high levels of customer service!! The manager Stephanie is the sweetest most helpful person!!

ayesha s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gordon B. 
Rating:
5.0

Customer did not leave a comment.

JACK J. 
Rating:
5.0

Customer did not leave a comment.

REBECCA F. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  First Impressions 
Rating:
5.0

The employee that assisted me was the same both times. He seemed courteous, knowledgeable, explained things well, and enjoyed his job.

MARTIN B. 
Rating:
4.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Shop Personnel were knowledgeable and pleasant to deal with

Loren S. 
Rating:
5.0

Customer did not leave a comment.

Liz B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBYN J. 
Rating:
5.0

Michelle was extremely nice, courteous, and very efficient. It was an easy pick up and drop off.

PATRICK G. 
Rating:
5.0

Everything was great! I approve

DONALD H. 
Rating:
5.0

Personnel were very heplful, knowlegeable and very professional. I would recommend this company and location to anyone. Thank you for a wonderful move.

RAYMONDSCOTT A. 
Rating:
2.0

I had made my reservation using the 24/7 and made my reservation for 8AM. When I got to the location to pick up the truck at 8AM. My reservation time had changed to 9am and had to pick up when they were in. Very dissatisfied again.

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

KENT F. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Great customer service. Thank you

ELIZABETH B. 
Rating:
4.0

Vehicle could use some work.

RICHARD G. 
Rating:
5.0

Everyone was very friendly. Easy peasy!

MARY K. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

I was a little confused regarding instructions by staff in Milford on return procedures to Birmingham Ohio. I was told to get on line to schedule my return. I had already scheduled/selected my return to Birmingham Automotive.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

ANDRES V. 
Rating:
4.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

Mandy S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Equipment was very nice new updated nice and clean and customer service was great thank you

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Surprised at the recent move from Old Milford to the new location but much better! Stephanie offered amazing service.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Never got a receipt emailed as promised

Robert H. 
Rating:
5.0

Super polite, hard working. And fast service! A great experiencel

Dana C. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
2.0

Did not receive the correct dolly. Was to get an appliance dolly but received a utility dolly instead. Never received an email as told that I would with a receipt on how much my final bill was.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

RONDA W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Awesome service

LORI V. 
Rating:
5.0

I THOUGHT THE EXPERIENCE WAS VERY NICE. THE LADY THAT WAITED ON ME WAS GOOD AT GETTING ME ON THE ROAD . I WOULD DEFINITELY USE U-HAUL AGAIN.

MICHAEL G. 
No reviews have been submitted for this location.

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