I had a great experience. The gentleman got me checked out quickly which I really appreciated.
EDWARD FCustomer Reviews for U-Haul Moving & Storage at Millard Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented a 4x8 trailer for an out of state wedding. It was the perfect size to carry all of our totes. The manager was extremely helpful and friendly. We never had any issues or problems with the trailer. Highly recommend.
NATALIE HExcellent service, reasonable prices and smiling faces!!! GREAT experience!!!
Michael SThis location was not at all prepared for my arrival. The person manning the computer didn't know how to use the system very well. The trailer wiring adapter that I paid for online could not be verified by this person. The trailer they tried to give me had S hooks that were too small to work with my hitch. They had to send me down the road to another U-Haul location in order to get the trailer I needed.
Ronald VThe lady working the front desk was super busy and handled it very well!!
Jessica BRichardo was great to work with. Thanks.
ROCK SRiccardo and team were fantastic to work with, and very friendly and accommodating. They made everything very easy!
DANNY LOur only issue is that when we picked up the truck it was on fumes. As we are required to return the truck at about 1/4 full we felt that we spent an extra $45-50 before our move.
KERRY NThe woman who helped me drop off was an extremely hard working individual! She was a go getter! I wish I’d gotten her name so she could get proper recognition
Scott URenting a U-Haul trailer from the Millard location in Omaha was a breeze! The staff was friendly, efficient, and knowledgeable — they made the whole process quick and stress-free. The trailer was clean, well-maintained, and easy to hook up, with safety checks done on the spot. Drop-off was just as smooth. I highly recommend this location for anyone needing a reliable trailer rental. Top-notch service from start to finish!
DUSTIN SThe people I spoke with in the office were very friendly and professional. Nicole the driver that brought the box back last week was very rude and unprofessional. She had a good point to make regarding the box possible sinking if put in the grass. However she was blunt and incredibly rude delivering this information. I get it we all have long days and answer the same questions all do, but her attitude was not necessary.
Philip NIt was very easy to rent the U Haul trailer. Everything went well without a hitch (no pun intended)!
FERNANDO LGreat service.
SCOTT JExplain better how to return the vehicle, especially after hours
ROBERT MThanks Sharon
JOSEPH LGM was friendly and helpful. Store is full of supplies and location is easy. Got me in and out quickly!
JAMES TI originally rented this unit from the U-Haul located at 8920 Maple St. Omaha, NE. When I arrived to pick this unit up, the employee stated that the unit (I was confirmed to pick up via the website reservation) was not available to now pick up until 6pm. They stated I would have to wait til 6pm or drive the 8.7 miles to pick up one of their car haulers. Once at the second U-Haul facility I was treated with kindness and eagerness to fix the mistake from the Maple store. This staff member was amazing from getting the paperwork to helping me find the correct hitch drop to connecting the trailer. I may drive the extra 8.7 miles if I ever need something from U-Haul again. Millard Ave U-Haul, thank you
CHRISTOPHER CAll employees greeted you and answered questions. I would highly recommend using this location for all moving needs.
FREDERICK HArea hard to get in and out of . Self services pick up required to many photos and not a safe area to take those photos out truck was parked right by busy street back and sides were blocked by other uhauls cost for 6 miles driven was quite steep fuel was at 1/4 tank and we were asked to fill it above that initial fuel level
Connor HPrice was double what the quote was
TAMMY IEverything was fine
WILLIAM RPerson we worked with was very helpful.
Exterior CThey were busy working on something in another room and didn’t seem to care what I was there for. I guess I was just supposed to drop off the trailer and leave without any acknowledgement. After standing there long enough a guy came out and unhooked the trailer a walked away.
STEVEN SGreat place to do business! The manager was very friendly and helpful! He is a wonderful representative of UHaul
MICHAEL AVery satisfied Ricardo is very professional and helpful
nick pEasy
Toni LThis U-Haul location is great. I am always taken care of quickly. The manager at this location is absolutely great to work with. I will always come here for my moving needs...
DAVID CThe gal that served me was excellent. ***** stars.
MARION HNothing employee was fantastic
Lisa AYall should us a little WD40 on the tire latches since they were rusted bad and had to use my own in order to move the ratchet.
BRIAN DAbsolutely amazing service. I think the gentleman’s name was Ricardo. Kind, efficient and very personable.
TINA KMr Montgomery runs a tight ship.
BRIAN DThanks to Nicole for going the extra mile!
Tom MTruck was NOT full of fuel when it was pickup
Alvin MEverything went exactly as promised. The staff were very helpful, and the truck was clan and ready to go. I will be back...
DAVID CThe staff was very friendly very knowledgeable. Your staff at that 135th St. location are phenomenal. I especially loved working with Ricardo and Shannon! I would definitely use you guys again and I would definitely recommend you.
Falesia D | First ImpressionsMade a transition easy for me
NICOLE R | First ImpressionsI highly recommend this location. Ricardo was amazing to work with. All my expectations and needs were met.
DAVID DYou guys are AWESOME. Keep up the great customer service.
STEPHANIE JMr Montgomery is a rock star! Wait, more like a Hip Hop star!!
BRIAN DBoth Riccardo and his female employee (didn't get her name) did a great job of customer service. There was a mixup which caused an overpayment on my credit card and Riccardo was quick to resolve it and was very apologetic of the error and let me know he would address the source of the issue.
JAMES EThe loctation did not check in my items on time and I got charged extra when I returned the boxes before time. And I called them about the issue and was basically told they can see what they can do but are not sure I was getting a refund.
Jasmine LThe best
ABDUKAHOR SUsed this location twice in last 4 months and staff had consistently been professional, reliable, and make it an easy process.
MELISSA VThe clerk said to return the vehicle to Stoneybrook but when I did that, the location was closed and the app stated I would be charged extra if it was not returned to Millard. Drove to Millard location to return. App requested bar code scan and stated bar code was above key drop. Couldn't find the barcode above the key drop. Called the number posted and the owner told me code was in pamphlet. Return went better after that. Kind of confusing.
DOUGLAS RThe workers there were very kind and polite. They seemed friendly and were willing to help
Ralph CThey never talked and I had to go in and all they said is it full then you’re good.
SARAH JExcellent customer service provided!
JOSEPH WOnly problem was the smell of cigarettes inside driver seats and saw couple cigarette buds on cargo area I didn’t think much of it, that later turn out to making my furniture smell like cigarette smoke, I’m still busy settling in but will reach management for that because till now my place smells like night club.
JUAN LPlease be more clear about the return location. I was told I could drop it off anywhere.
JOHN PEasy out easy in very helpful and professional.
FREDRICK HGreat customer service 👏
JAMES BGreat staff and manager. A great experience for buying supplies and rentals.
JEFFREY BGreat Uhaul location!
ERIC BI was truly pleased with doing business with this particular U-Haul .
CHERYL T | First ImpressionsOverall great experience. One small hiccup; I rented a tow dolly on which each ratchet was difficult to use. It needed replacement or lubrication in order to work better.
PATRICK MAwesome people
NATHAN EFirst: Hidden fees. Be upfront about all the hidden fees. Second: picking up using the app is unnecessarily complicated. Much of the information could be entered in advance instead of when you get there.
Barry GFriendly staff.
ALLEN HService agent at the location was informative and personal. She was very good. Great representative. Truck was very old and had over 156,000 miles. It was fine for my needs ( to deliver locally a treadmill) less the 20 miles total).
MARK FThe lady at the front desk was awesome. Super friendly and the big guy that helped me get set up was amazing as well. Well managed location.
BRADLEY DGreat experinece with the very short time we needed an additional storage unit during our move. Only thing was, the storage was located in the office and I could not access it after the office closed but was only for less than a week so not really a big deal for me. Great staff!
CHRISTOPHER L | Overall ExperienceEmployees were friendly and accommodating
MICHAEL CThank you Ricardo for your help greatly appreciated have a great day .
Dee M | First Impressionsterrible customer service,they were all very rude and not helpful at all.
SHANONN D | Overall ExperienceDan was very knowledgeable and friendly. Moving is hard but he did his best to have a seamless experience. You have a A++++++ employee! I have told others about the great service I received. It's rare to see such dedication and patience these days. Please thank Dan and his staff!
MONICA V | Overall ExperienceWhen the L Street U-Haul did not have the unit I had reserved online, I desperately looked for another storage unit. I found this facility and explained the situation. The manager quickly had the one unit that had recently been vacated cleaned and let me move in and turn in my truck. In the four months that I have had the unit, the staff has been most helpful in letting me in when I needed access. I highly recommend U-Haul Moving & Storage at Millard Ave.
GRANT S | Overall ExperienceOnly reason I booked was based on the hours posted on the website. I showed up at 7:30 pm on a Sunday and the place was locked up. Sent a message to someone at the location to help, and did not recieve an answer for over 12 hours. The reply was incredibly insincere, referencing "normal business hours" despite the website. Storage access hours were cut off by 5 hours on Sunday.
Ashley F | Overall ExperienceAlthough the hours were not convenient to people that work 9-5, the staff was very helpful, friendly and accommodating. Thank you.
Ismari M | Overall ExperienceService was excellent upon check out. They seem to be running much more smoothly after the turnover in management. Would recommend.
Jackson M | Overall ExperienceGreat service!
ROBERT H | Overall ExperienceAwesome crew! Very friendly and helpful! If I need anything in the future, this is the place I’ll go!
Sherry K | Overall ExperienceVery pleased with Both the U-Haul truck and the storage unit.
Sarah K | First ImpressionsExceptional facilities
FRANK M | Overall ExperienceDan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!
Mark S | First ImpressionsEverything was fine and good employees very helpful.
steve m | First ImpressionsAngel is great to work withy and it's convenient, priced right and easy to use.
Mick O | Overall ExperienceGreat service and friendly
Carl W | Overall ExperienceVery friendly, convenient and very helpful!!!
DEBBIE G | Overall ExperienceCustomer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.
Vickie H | First ImpressionsManager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.
Mery W | Overall ExperienceExcept for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.
Rosetta M | Overall ExperienceAngel was very nice and helpful. U boxes make moving so much easier.
Jesse P | Overall ExperienceWe thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!
Ed W | Overall ExperienceHad mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility
Paul J | Overall ExperienceNice location, friendly staff.
Jacklynn M | Overall ExperienceThe staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.
elizabeth t | Overall ExperienceThe staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!
leslie r | Overall ExperienceI rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo
jeffery h | Overall ExperienceThis is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!
june m | Overall ExperienceThe Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.
Jennifer W | Overall Experience