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LOWELL H.Customer Reviews for U-Haul Moving & Storage at Millard Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy that was working there and hooked us up was very nice, knowledgeable and funny
Lauren W.Nothing, I feel personally that everything about U-Haul is perfect, I wouldn't change a thing.
MONDELL R.Thanks, Great help
Darrell W.This has been my goto location for truck or trailer rentals. Centrally located, great service everytime, and easy process. Try using the mobile checkin, it makes getting the rental even quicker
GEOFFREY O.Overall I had a good experience, but a few things concerned me. First, I was told there was half a tank of gas in the vehicle when I picked it up. I took a pic of the gauges because there was actually less than half a tank. The same photo shows beginning mileage, which did not match my receipt. I was overcharged for miles. The rate I paid was also more than what I was quoted. .89 per mile instead of.79. I returned the vehicle with more than half a tank to ensure I wouldn't be charged. I paid for gas I didn't use. This quick rental was more expensive than it should have been as these small things added up. I will rent here again as the transactions were easy and the employees were nice, but I will scrutinize the details more closely next time.
Angela F.The vehicle was in terrible condition. Multiple service lights on, shook while driving. Felt very unsafe
AMANDA K.The app at drop off didn't tell me what to do with the keys, thankfully I remembered the lock box code and put them back in there. Besides that it went super smooth. A+
Jason P.Nice Place... Manager did a great job taking care of me.. 5 star
DAVID D.Employees were rude.
JASON D.Overall very professional- great time and experience.
David M.Experience was great. No issues thank you!!
PATRICK T.The guy who helped me in the morning ( I think he was Brad? The manager ( not sure) ) was very nice and kind, the kid who was there when I dropped the truck off to at 3:30 was rude and look like he literally rolled out of bed, no personality not friendly, you can tell he defdoesnt like his job, RUDE!!! I asked a simple question, I said the truck was at half a tank when I got, did I only need to fill it back to half a tank? He played with his hair and rudely said yea, I guess then said well did you pick it up from this location, i said yes… that was it rude as can be….
JENNIFER G.Really good guy helped me with payment and hooking up to trailer. I think his name was Dan...but not sure. He was great.
CURTIS C.Check wiring on trailers more thoroughly
LARRY B.The self check out process is cumbersome and frustrating. The user experience of that left me never wanting to rent a UHaul again. I understand needing to verify drivers but do it ahead of time, prep drivers for it, etc. Having to stand in the cold while waiting for my family to answer an unidentified user was ridiculous.
Jeremy R.The guys did a nice job. Very easy and organized
BARBARA J.Got billed for fuel, stopped at gas station 4 blocks from location, filled and was still billed also took truck backed day and half earlier was billed same price as I was quoted
Jason B.Was told that I would not be charged for use of the dolly and was charged anyway. This left a bad taste in my mouth. Otherwise the equipment was fine and so was the service.
ANN T.everything was perfect thx
PETER J W.I have rented from this location for over 20 yes. I have always had great customer service.
LINDA M.Always a great place to get rental equipment. I have used this store many times and have always had a good experience. They know their stuff, are friendly and take great care of you.
Randy L.Great facility to work with. Will recommend to anyone needing to rent a vehicle/trailer.
Craig L.First of all, MORGAN was amazing. Just had to get that out there first. She delivered and picked up the boxes the first time and the second time - and that time we were at the top of a very steep hill. She's a master of those forklifts! And a friendly face during stressful moves! So you probably need another 20 like her. :-) As far as improvements, our goods arrived in good condition - aside from several dozen stink bugs that had made the boxes their home. That said, it is difficult to do things on your website. Was far easier to call to make changes to schedules, etc. Also, I originally ordered some shrink wrap to help with our initial packing - I paid for it up front on the website along with some other stuff, but never received any of it. Wasn't in the pods and didn't arrive in any other way.
Michael G.When I called on Friday the total cost was around 236 then when I went to the place to pick it up the price went up 30 dollars in one day for some reason. And if I was going to pay in cash the cost was going to be over 300 dollars which makes zero sense
BRIAN M.How to improve the rental experience? A hot cup of coffee and a donut waiting in the cab? Just kidding. Everyone at the U-Haul store was great.
CHERYL P.Need more staff. Had to wait each time I was there as only one person was working. He was working hard, but it took 45-50 minutes of a wait to pick up a van.
Robin T.The 2 men working were courteous and very helpful. Thanks for a great experience!
MARY L R.Super friendly customer service. I rented a 4X7 trailer for moving a 42 inch riding mower. It turns out that the inside dimension of these trailer are just a little over 3 feet. I returned the trailer for a larger one. I fully expected to have to pay for two rentals, or at least the price difference. They exchanged the trailer at no extra cost.
Russell H.No complaints on my part. It took a minimal amount of time for me to get the trailer I needed and I was on my way.
PATRICK K.Dan the manager and the young lady that works there were great. However the truck cab was dirty and you could hardly see out the windshield for all the bugs. The two young men who were working when I picked up the auto transport told me they could not put the jeep on the trailer that it needed to be done by a manager. They sent me to the Stoney Brook location and a very young man and a young women (neither a manager) said they would take care of me which they did. It was raining quite hard and I think the first two young men just did not want to get wet loading the Jeep. Not customer responsive on their part but excellent customer care by the other two young folks. Dan the manager went out of his way to take care of my needs. He was great. I drove in some rain and the truck leaked in Mom's Attic and down on the floor (passenger side). 8 boxes were soaked and one wardrobe. We got a lot of personal records and property damaged because of the water leakage. I told the folks at the drop off location. Dan the manager gets a 5 star but his two male employees get a one star.
DONALD L.Efficient drop off
ELIZABETH C.The man who checked us alerted us about the hazard of the straps not being fastened correctly to the tires. We had no transport issues and made it to the location safely, but that had not been explained at the LR location and so this went unchecked at gas fill ups.
Phyllis V.The turn signals in the truck did nothing turn off by themselves. Big safety problem. Their is no “Ding†if the keys are in the ignition, locked them in and had to call aAAA since you try to screw people with a &175.00 charge, even after I bought the insurance.
JOHN P.Leaked oil on driveway. May need to look into that Otherwise great service
BERNARD R.I think you guys are fantastic! We don't have a pickup anymore so if we need something hauled we always know where to go. Definitely a customer for life!
Deborah D.Dan and his wife do a GREAT job!!
KEN S.Not sure what your consider clean but the question keeps being asked.. The vehicle is not what I would consider clean... Then I was told by the rep less than 50 miles was free which I only did 21 total and got charged for miles.
LYLE R.Very poor customer service. I accidentally left my sunglasses in the truck. I called at 7:12 am next morning to inquire about my glasses. Talked with 2 people who were both extremely rude. I was told the truck went out already and that I would have to call another day. They did not offer to take my contact information or to even try to check the truck when it came back in. Offered no help and were very demeaning.
Steven L.Customer Service was awesome!!
LAURA H.They had to rewire a taillight before I took the trailer. Then the running lights went out twice in our 12 hour drive. First time I could fix it, the second time we stopped 4 times to attempt to get the running lights working with no success.
EDWIN ALLEN W.The store manager has great customer service! I would come back there any time.
SUSAN P.Very smooth in and out great experience
Allen M.The car had very ugly handling it was not a comfortable drive not sure if it was older but it was not pleasant to drive also made a rattling noise
David P.Fuel was miss marked and I didn't take a pic so charged fuel charge
AARON T.Awesome staff member
TODD C.Yet another great trailer rental experience. As always, the counter employee Megan was pleasant & helpful! I will continue to use this location for all my rental needs.
STEVEN W.Service at the location was great. Printing a receipt was a bit of a chore. However, calling the customer service agent Pam at the call center was ludicrous. Unhelpful and dense. Ugh. Spent an hour going round and round to reserve my box fir pickup.
james P.Not much! Thanks
mike G.