Customer Reviews for U-Haul Moving & Storage at Millard Ave

6,925 reviews

4868 S 135th St   Omaha, NE 68137
(135th & Millard Ave)

(402) 896-2410

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 896-2410

4868 S 135th St
Omaha, NE 68137
(135th & Millard Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrei B. 
Rating:
3.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

I went in to check in the trailer and by the time I got back out to my car someone was already removing the trailer so I could be on my way.

Keith S. 
Rating:
4.0

There was only one person at the counter and he was doing a great job and very patient. Another person came to help but was not as familiar with the process. When I went around to find the person that was helping me it looked like another person was working on his personal vehicle in the garage.

Denise C. 
Rating:
5.0

Super employees, from the new person who helped me check in, to the two gentlemen I turned the vehicle into at the close of the day, just top shelf experience all the way around!

Brian K. 
Rating:
4.0

Everything went smoothly and the truck ran well.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Had reserved a 15' van from the Stonybrook store but found it to have a broken visor on driver side that impaired view of road. Was told since it was for local use it would be safe. Staff was less than cordial. Cancelled & went to this location & they were fantastic. Very professional. Will definitely use & recommend this location in the future.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
2.0

Vehicles AC was not working Windshield had a crack in right corner I have used this location in past, had no complains so assuming it something with vehicle.

Amit J. 
Rating:
5.0

Great experience simple and efficient.

Santana G. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Adithya G. 
Rating:
3.0

If you say you provide 24/7 pick up then make sure you put the keys in the boxes. I had to wait an hour to pick up the van I reserved nearly 2 weeks before.

Kimberlee T. 
Rating:
5.0

Customer did not leave a comment.

Kenny H. 
Rating:
5.0

Please Hire more people wait is way too long Almost left without renting Thanks

Guy W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Picking up was fine. Very thorough which is great. The dropping off / return process was very frustrating. No one was clear and this location is clearly under staffed. I waited inside for over 30 minutes only to find out that all we had to do was unhook the trailer and leave. Overall appreciate using uhual as prices are very reasonable.

Shelby R. 
Rating:
2.0

Pick up truck was smelling like cigarette smoke and marijuana.

Sahitya P. 
Rating:
5.0

Really nothing. I had great experience and everyone was very helpful and polite.

Wayne W. 
Rating:
4.0

Customer did not leave a comment.

Angella K. 
Rating:
4.0

My ID wouldn't scan but the service was great.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

mary S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Friendly people on duty to help you. Quick and reasonable service.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
4.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

I received great service with my rental. The van I rented was ready and process was easy. Thank you!

Diane K. 
Rating:
5.0

The staff and facility were excellent. The website to check in at drop off does not work well and customer service by phone or email is basically in accessible

William M. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

dash and cupholder area was dirty

Kathleen P. 
Rating:
5.0

Super friendly. Made it very easy.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Russ C. 
Rating:
5.0

Nothing!

RICHARD JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Shirley N. 
Rating:
5.0

Great service at the receiving facility

Chad T. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
5.0

The U-Haul Employee I dealt with was fantastic. Helped make sure I had the right trailer for what I was hauling (a golf cart); got it all hooked up and had me on the road in short amount of time. Fast, friendly and equipment that worked perfectly - I would definitely use again and recommend to others.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Denny S. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

U-box load sharing: we moved 2 u-boxes from Kansas City to Tampa and for the most part the trip went very well. The load was tongue heavy, in other words, the heaviest of the two u boxes was placed near the tow tongue making the front end of the truck making the steering handling of the truck very loose.

joe C. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Very much appreciate the hard working crew at this location.

Gary P. 
Rating:
5.0

Trailer worked great, pick up and drop off 24 hr later was super quick!

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Alexis N. 
Rating:
3.0

The truck was empty upon pickup, and had put fuel in just to go anywhere. Check and maintain your equipment before renting to people. I was told someone is stealing gas from there. Maybe get locking gas caps then.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Very quick and professional on pickup and delivery of the equipment

Denny S. 
Rating:
5.0

Customer did not leave a comment.

Megan V. 
Rating:
5.0

Dan and his wife do a GREAT job serving customers at this location.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

I did discover the check engine light on. Since I was only going to use it for a short in town trip I didn't think too much of it. Did report that upon return. Clerk said it's been that way for awhile. He thought exhaust sensor. They probably should have that repaired so customers don't have to worry.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

Collin C. 
Rating:
5.0

We live in Omaha, and we rent U-hauls from here quite frequently for our business. The service and personnel are just incredible. The service is always excellent at this location.

Kathleen H. 
Rating:
5.0

Friendly service and quick

ROSEMARY D. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
1.0

It was not right that you all were paid double for a day. My son in Cleveland went over his time for a couple hours and they didn't charge but you all took double pay. Not right

kathryn L. 
Rating:
5.0

Quick checkout

Donovan G. 
Rating:
3.0

The online return check in was not working, but I still got dinged $20. Not a great service for after hours returns when system is down

Branden S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

I had a great experience with the staff. Very kind and everything happened very quickly. Would recommend to friends

Benjamin W. 
Rating:
5.0

Could not be any better. Dan was wonderful. He connected the trailer and did everything to get me on my way.

HERMAN G. 
Rating:
5.0

Have truck working well

MELISA G. 
Rating:
5.0

Customer did not leave a comment.

KYLE A. 
Rating:
5.0

The rate per mile is highway robbery, ESPECIALLY if the vehicle is over 125,000. The rate per mile needs to be tiered based on mileage. Less miles higher rate per mile

CHRISTOPHER C. 
Rating:
5.0

Exceptional facilities

FRANK M.  |  Overall Experience 
Rating:
1.0

General manager lied about store hours for monetary gain due to forcing a late return. Said I wouldn't be charged for another day, but when I returned the vehicle, he charged me for another day and claimed the conversation never took place. I will actively be telling the large number of associates I have around town to NEVER use this location.

EVAN M. 
Rating:
5.0

Excellent customer service from the front-desk associate. He handled my rental professionally and courteously. I witnessed him serve multiple clients and get equipment ready for rental with little to no assistance. He was the reason I rated this experience so highly.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

The staff/owners are awesome! Place is clean and well stocked. Best U-Haul location I've ever been to.

KEITH A. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

DALENE N. 
Rating:
3.0

Basic vehicle inspection prior. My unit leaked gas and brakes were noisy.

Greg D. 
Rating:
3.0

Drop off process was a little scetchy… not enough people at location.

SCOTT S. 
Rating:
2.0

I picked up the truck and they set me up to have the tank filled to half tank. It was not actually filled to half tank. It was more like 3/8, which the truck might have been a little glitched. Part of it was on me because I took a picture of the gas gauge but wasn't able to actually upload the picture to the website. It became more of a pain when I went to drop it off at the exact fuel consumption that I used and was charged because of it.

Dylan B. 
Rating:
2.0

The bald gentleman was kind of rude and when I took my uhaul back somehow the zip ties on the furniture pads were broke and I told him I didn't know how but I didn't use them he said oh well I still have to charge you

SHANNON S. 
Rating:
5.0

Easy online reservation and check in. Was quickly in and out with the trailer

Mark S. 
Rating:
5.0

Customer did not leave a comment.

LOWELL H. 
Rating:
5.0

The guy that was working there and hooked us up was very nice, knowledgeable and funny

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Nothing, I feel personally that everything about U-Haul is perfect, I wouldn't change a thing.

MONDELL R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

NILS G. 
Rating:
5.0

Thanks, Great help

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

This has been my goto location for truck or trailer rentals. Centrally located, great service everytime, and easy process. Try using the mobile checkin, it makes getting the rental even quicker

GEOFFREY O. 
Rating:
4.0

Overall I had a good experience, but a few things concerned me. First, I was told there was half a tank of gas in the vehicle when I picked it up. I took a pic of the gauges because there was actually less than half a tank. The same photo shows beginning mileage, which did not match my receipt. I was overcharged for miles. The rate I paid was also more than what I was quoted. .89 per mile instead of.79. I returned the vehicle with more than half a tank to ensure I wouldn't be charged. I paid for gas I didn't use. This quick rental was more expensive than it should have been as these small things added up. I will rent here again as the transactions were easy and the employees were nice, but I will scrutinize the details more closely next time.

Angela F. 
Rating:
1.0

The vehicle was in terrible condition. Multiple service lights on, shook while driving. Felt very unsafe

AMANDA K. 
Rating:
5.0

The app at drop off didn't tell me what to do with the keys, thankfully I remembered the lock box code and put them back in there. Besides that it went super smooth. A+

Jason P. 
Rating:
5.0

Nice Place... Manager did a great job taking care of me.. 5 star

DAVID D. 
Rating:
5.0

Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!

Mark S.  |  First Impressions 
Rating:
4.0

Everything was fine and good employees very helpful.

steve m.  |  First Impressions 
Rating:
5.0

Angel is great to work withy and it's convenient, priced right and easy to use.

Mick O.  |  Overall Experience 
Rating:
5.0

Great service and friendly

Carl W.  |  Overall Experience 
Rating:
4.0

Very friendly, convenient and very helpful!!!

DEBBIE G.  |  Overall Experience 
Rating:
3.0

Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.

Vickie H.  |  First Impressions 
Rating:
2.0

Manager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.

Mery W.  |  Overall Experience 
Rating:
4.0

Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.

Rosetta M.  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. U boxes make moving so much easier.

Jesse P.  |  Overall Experience 
Rating:
5.0

We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!

Ed W.  |  Overall Experience 
Rating:
4.0

Had mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility

Paul J.  |  Overall Experience 
Rating:
5.0

Nice location, friendly staff.

Jacklynn M.  |  Overall Experience 
Rating:
5.0

The staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.

elizabeth t.  |  Overall Experience 
Rating:
5.0

The staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!

leslie r.  |  Overall Experience 
Rating:
5.0

I rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo

jeffery h.  |  Overall Experience 
Rating:
5.0

This is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!

june m.  |  Overall Experience 
Rating:
5.0

The Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.

Jennifer W.  |  Overall Experience 
No reviews have been submitted for this location.

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