Customer Reviews for U-Haul Moving & Storage at Millard Ave

6636 reviews

4868 S 135th St   Omaha, NE 68137
(135th & Millard Ave)

(402) 896-2410

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 896-2410

4868 S 135th St
Omaha, NE 68137
(135th & Millard Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bryce A. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

JAMIE G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
4.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Very friendly and helpful employee!!

LISA C. 
Rating:
5.0

They were terrific! Truly helpful and the drop key made such a difference allowing me to return the same day and not have to the following day. Thank you!

Paul C. 
Rating:
5.0

Awesome experience everytime.

MICHAEL T. 
Rating:
5.0

They were Knowledgeable and very helpful as well as friendly! I would not hesitate going back there again when I need to rent a trailer or truck.

Mark G. 
Rating:
5.0

Way better here than any other UHaul I have ever been to. Friendly staff, clean equipment, and overall great experiennce. Thanks.

Robin M. 
Rating:
5.0

Nothing. Great service. Best in town

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Cyle F. 
Rating:
5.0

Nothing. This location and its staff are fantastic. Would highly recommend. They answered all of my questions and were very helpful. A+

Michael T. 
Rating:
4.0

Customer did not leave a comment.

larry V. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
3.0

The location was very good. I did run into trouble online when reserving the truck. I picked the location at 146th and center and when we got there they sent us to the other location. It was disappointing that I had to drive over to find that out.

pete T. 
Rating:
5.0

James was very professional and courteous. I was surprised but thankful they were open on Memorial Day. I had procrastinated a vacating a storage unit. I would have been charged another month rent. Thank you.

mark W. 
Rating:
5.0

The store manager, Dan Poe was just awesome and took care of us.

Shawn R. 
Rating:
3.0

Customer did not leave a comment.

JORI P. 
Rating:
3.0

Customer did not leave a comment.

velma C. 
Rating:
5.0

They were very helpful and helped hook up the trailer. The return was quick and effortless.

Thomas B. 
Rating:
5.0

Very easy to acquire a truck, speedy checkout, easy turn-in process.

Larry M. 
Rating:
4.0

Sadly, the cab of the truck smelled strongly of cigarette smoke. I had to drive with the windows open.

Carla C. 
Rating:
4.0

Customer did not leave a comment.

YVONNE ANN C. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

LORI C. 
Rating:
5.0

Again, it was great. Quick and easy!

Ryan M. 
Rating:
3.0

The floor had a slick substance all over. Footing was slick and some items that came in contact got dirty.

William C. 
Rating:
3.0

Terrible location to get into from the road with a trailer, Sinclair gas station nearby no longer in service. Worker was easy to work with and no issues there. Store was set up odd with customer service counter in the back behind rows of items for sale.

Alexandria S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
1.0

The box covered was installed backwards. Was unable to open the ubox door. The driver had to take the ubox back and redeliver tomorrow Monday 24th. Today's delivery was not SUCCESSFUL!

Oanh D. 
Rating:
3.0

Not enough people working. I was expected to have to truck back on time but had to wait 10 minutes when I was also on a schedule.

Benjamin N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E O. 
Rating:
5.0

A little tedious mobile check in. Would be a good idea to have customer start from beginning of check in process. I had it prepped for when I get there but it slow process down.

Erick A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
5.0

Good price, process was easy; I recommend this location

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
2.0

The manager, Daniel Poe was extremely rude and unprofessional. Didn't take time to explain anything and wanted to argue instead of explain the process.

JASON L. 
Rating:
1.0

Pick up location and type of truck was changed for my rental and I did not get notified ahead of time. I was told to be glad I didn't have to go to South Dakota for a rental. I did not appreciate being made to feel like I was lucky to be giving my money away. I will never rent from this location again.

Randall G. 
Rating:
5.0

🤔👍

Renee D. 
Rating:
4.0

.

DAMON H. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Thank you

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn S. 
Rating:
1.0

The online express terrible! Every step of the way there was an up sell. This site would have been very confusing to an older person. The Uhaul dealership has two locations with in a mile of each other. Very confusing. The staff was not friendly nor did they explain the process well.

Ryan H. 
Rating:
5.0

Very impressed with the service. Your representative made sure that we were taken care of upon our drop-off of the vehicle, and we were able to get on our way back home. Thank you!

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

GERALD H. 
Rating:
4.0

Just rented a trailer ... but was in/out in less than 15 minutes

Scott G. 
Rating:
3.0

Customer did not leave a comment.

TAMMI K. 
Rating:
5.0

When returned the truck the guy was super nice and reminded me to double check the back - which there was one of my tarps back there, so was thankful for the reminder. Thanks !!

RACHELLE L R. 
Rating:
5.0

Manager was very helpful in briefing me on all the gadgets. Very smooth operation!! Vern Siemek

La Verne S. 
Rating:
5.0

Quick and easy!

PAUL G. 
Rating:
4.0

There was no be at the front desk and a line. As we were standing there someone came up and said they would get it checked in as soon as they could. Sent us a receipt later. Nothing bad maybe need more workers.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

All good.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
3.0

so many add on fees. We will use one of the lumber companies next time and rent one of their vehicles. A 20$ charge ended up being more than 50. Ridiculous.

Debra C. 
Rating:
1.0

Understaffed with excessive time to pick up the equipment. When I finally received the keys, I was asked if I was ok to back it out of the spot, but was never told where it was located. 45 minutes for a reserved truck is not acceptable. In addition, the fuel was not full and I was told it was "close to 7/8, but we'll call it 3/4 full" of which I put a little over 3/4 tank...was charged for fuel. I tried to call Customer Service and was bounced to another person of which I tried to call again and gave up - pathetic! Needless to say, I will be sharing this experience with others many times over and will be surprised if I ever rent from Uhaul again. I hope the information provided helps you improve your business.

Steven P. 
Rating:
5.0

Glad we found and the 24 hrs is perfect

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Clif H. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
4.0

More staff.

CATHY T. 
Rating:
5.0

Counter people were very knowledgeable anc courteious. thanks

Michael S. 
Rating:
1.0

Don't like it cuz I had to travel a far distances on a half a tank not a full tank

Justin D. 
Rating:
2.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JOAN A. 
Rating:
3.0

The owner helped me and was not a very nice person.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Great customer service, the door did extend back to far which was a pain when you are trying to move so we had to drive back for them to fix the door, little irritating when you have alot to do but the guy said it happens and fixed it and we were on our way. Otherwise everything else was fine.

GARY D. 
Rating:
5.0

Easy to find location, clean equipment, friendly staff, reasonable price.

jon M. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE J L. 
Rating:
3.0

The employees were nice and efficient. I was a little frustrated that I put in $20 worth of gas (for 40 miles of use) in the truck yet the gas gauge still showed below where I picked it up. I think the gauge was broken. The $19.95 rental ended up being more like $60 after gas, mileage and taxes. Wish that was more upfront. But still appreciated being able to rent the truck quickly and get my task done. Pick up and drop off were very quick and efficient. Even with my quibbles, would still rent again if needed.

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Thank you so much

ZAKARIA A. 
Rating:
3.0

I was overcharged a lot. I drove 16 miles total and added 3.5 gallons of fuel before returning it. They charged almost 50.00 and added 5 gallons. There is no way I used 9.5 gallons in 16 miles. We are trying to talk to someone on line to correct it. We have waited 15 minutes on hold and it says it will be 45 minutes for your mistake. Not happy.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
1.0

There was a little kid saying the vehicle belonged directly to him, not uhaul! Will never do business there again! Ever.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

The online check in didn't work had to go through the entire process in store after completing it online

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

They didn't have the truck I ordered so I had to use a bigger truck, it was unable to maneuver in my complex lot so we had to carry things twice as far. The maintenance light was on on the truck, the brakes were squeaking. Very disappointed this time, as I have utilized your service before, also I couldn't leave my vehicle on the lot overnight and it got damaged because I had to park on the side street.

TIMOTHY K. 
Rating:
2.0

The woman working the counter at the pick-up location this morning was very terse, rude, condescending, etc. And I wasn't even in the location for one minute before she unleashed on me, and I hadn't even said a word - other than provide my name. She was very frustrated by something. I have no idea why it was directed at me.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
4.0

Customer did not leave a comment.

ALEX E. 
Rating:
3.0

I had my location for pick up switched 3 times. I have a hard time understanding how I started the pickup in Elkhorn and picked up in Millard.

Duane S. 
Rating:
3.0

I tried calling two different times to have no one ever pick the phone up after 30 minutes end up having to go to the location to talk to them. I told the gentleman about the brakes not working well and emergency brake not working and how it was a very very rough ride. I was charged for the use of the dolly which I didn't use I have my own and it was already missing the clip when I got it is one of the reasons I tried calling after doing self service pick up. I was just not happy with the truck rental at all. Plus 99 a mile that is ridiculous 🙄

TAMMY C. 
Rating:
3.0

You really need to update your pricing or change it altogether. Advertising $99.95 in town and then charging $89 really makes for an angry customer. I realize that I did drive it at $.99 per mile, but you really need to change that. Lots of people are poor when moving.

Daniel P. 
Rating:
5.0

Best service and most helpful too!

JOANN S. 
Rating:
3.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Everything went smooth, fast and efficient. I would not hesitate to return and rent a trailer or truck from this location.

Fred S. 
Rating:
5.0

The employee was great, very friendly and helpful when we picked up the truck and returned it ! Would go back to this location in the future.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

denny S. 
Rating:
5.0

This was the only location IN THE CITY that didn't reschedule my reservation. Why would you allow extensions when someone has a reservation on that damn truck. Shit is asinine. K, thx bye.

MATTHEW W. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Nothing, everything's perfect!

Mondell R. 
Rating:
5.0

Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!

Mark S.  |  First Impressions 
Rating:
4.0

Everything was fine and good employees very helpful.

steve m.  |  First Impressions 
Rating:
5.0

Angel is great to work withy and it's convenient, priced right and easy to use.

Mick O.  |  Overall Experience 
Rating:
5.0

Great service and friendly

Carl W.  |  Overall Experience 
Rating:
4.0

Very friendly, convenient and very helpful!!!

DEBBIE G.  |  Overall Experience 
Rating:
3.0

Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.

Vickie H.  |  First Impressions 
Rating:
2.0

Manager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.

Mery W.  |  Overall Experience 
Rating:
4.0

Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.

Rosetta M.  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. U boxes make moving so much easier.

Jesse P.  |  Overall Experience 
Rating:
5.0

We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!

Ed W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top