Customer Reviews for U-Haul Moving & Storage at Millard Ave

6585 reviews

4868 S 135th St   Omaha, NE 68137
(135th & Millard Ave)

(402) 896-2410

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 896-2410

4868 S 135th St
Omaha, NE 68137
(135th & Millard Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Manager was very helpful in briefing me on all the gadgets. Very smooth operation!! Vern Siemek

La Verne S. 
Rating:
5.0

Quick and easy!

PAUL G. 
Rating:
4.0

There was no be at the front desk and a line. As we were standing there someone came up and said they would get it checked in as soon as they could. Sent us a receipt later. Nothing bad maybe need more workers.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

All good.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
3.0

so many add on fees. We will use one of the lumber companies next time and rent one of their vehicles. A 20$ charge ended up being more than 50. Ridiculous.

Debra C. 
Rating:
1.0

Understaffed with excessive time to pick up the equipment. When I finally received the keys, I was asked if I was ok to back it out of the spot, but was never told where it was located. 45 minutes for a reserved truck is not acceptable. In addition, the fuel was not full and I was told it was "close to 7/8, but we'll call it 3/4 full" of which I put a little over 3/4 tank...was charged for fuel. I tried to call Customer Service and was bounced to another person of which I tried to call again and gave up - pathetic! Needless to say, I will be sharing this experience with others many times over and will be surprised if I ever rent from Uhaul again. I hope the information provided helps you improve your business.

Steven P. 
Rating:
5.0

Glad we found and the 24 hrs is perfect

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Clif H. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
4.0

More staff.

CATHY T. 
Rating:
5.0

Counter people were very knowledgeable anc courteious. thanks

Michael S. 
Rating:
1.0

Don't like it cuz I had to travel a far distances on a half a tank not a full tank

Justin D. 
Rating:
2.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JOAN A. 
Rating:
3.0

The owner helped me and was not a very nice person.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Great customer service, the door did extend back to far which was a pain when you are trying to move so we had to drive back for them to fix the door, little irritating when you have alot to do but the guy said it happens and fixed it and we were on our way. Otherwise everything else was fine.

GARY D. 
Rating:
5.0

Easy to find location, clean equipment, friendly staff, reasonable price.

jon M. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE J L. 
Rating:
3.0

The employees were nice and efficient. I was a little frustrated that I put in $20 worth of gas (for 40 miles of use) in the truck yet the gas gauge still showed below where I picked it up. I think the gauge was broken. The $19.95 rental ended up being more like $60 after gas, mileage and taxes. Wish that was more upfront. But still appreciated being able to rent the truck quickly and get my task done. Pick up and drop off were very quick and efficient. Even with my quibbles, would still rent again if needed.

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Thank you so much

ZAKARIA A. 
Rating:
3.0

I was overcharged a lot. I drove 16 miles total and added 3.5 gallons of fuel before returning it. They charged almost 50.00 and added 5 gallons. There is no way I used 9.5 gallons in 16 miles. We are trying to talk to someone on line to correct it. We have waited 15 minutes on hold and it says it will be 45 minutes for your mistake. Not happy.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
1.0

There was a little kid saying the vehicle belonged directly to him, not uhaul! Will never do business there again! Ever.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

The online check in didn't work had to go through the entire process in store after completing it online

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

They didn't have the truck I ordered so I had to use a bigger truck, it was unable to maneuver in my complex lot so we had to carry things twice as far. The maintenance light was on on the truck, the brakes were squeaking. Very disappointed this time, as I have utilized your service before, also I couldn't leave my vehicle on the lot overnight and it got damaged because I had to park on the side street.

TIMOTHY K. 
Rating:
2.0

The woman working the counter at the pick-up location this morning was very terse, rude, condescending, etc. And I wasn't even in the location for one minute before she unleashed on me, and I hadn't even said a word - other than provide my name. She was very frustrated by something. I have no idea why it was directed at me.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
4.0

Customer did not leave a comment.

ALEX E. 
Rating:
3.0

I had my location for pick up switched 3 times. I have a hard time understanding how I started the pickup in Elkhorn and picked up in Millard.

Duane S. 
Rating:
3.0

I tried calling two different times to have no one ever pick the phone up after 30 minutes end up having to go to the location to talk to them. I told the gentleman about the brakes not working well and emergency brake not working and how it was a very very rough ride. I was charged for the use of the dolly which I didn't use I have my own and it was already missing the clip when I got it is one of the reasons I tried calling after doing self service pick up. I was just not happy with the truck rental at all. Plus 99 a mile that is ridiculous 🙄

TAMMY C. 
Rating:
3.0

You really need to update your pricing or change it altogether. Advertising $99.95 in town and then charging $89 really makes for an angry customer. I realize that I did drive it at $.99 per mile, but you really need to change that. Lots of people are poor when moving.

Daniel P. 
Rating:
5.0

Best service and most helpful too!

JOANN S. 
Rating:
3.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Everything went smooth, fast and efficient. I would not hesitate to return and rent a trailer or truck from this location.

Fred S. 
Rating:
5.0

The employee was great, very friendly and helpful when we picked up the truck and returned it ! Would go back to this location in the future.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

denny S. 
Rating:
5.0

This was the only location IN THE CITY that didn't reschedule my reservation. Why would you allow extensions when someone has a reservation on that damn truck. Shit is asinine. K, thx bye.

MATTHEW W. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Nothing, everything's perfect!

Mondell R. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Great to work with

allen S. 
Rating:
5.0

I rent from this location several times a year. Dan is fantastic. Great customer service and keeps me returning to his location.

Sidney P. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
1.0

Customer did not leave a comment.

Yazan R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Q. 
Rating:
2.0

Parker was great and very helpful, everything else was an absolute shit show

TEDDY R. 
Rating:
1.0

If a good Samar had not gotten my attention driving through Topeka with a trailer attached to my vehicle that was too heavy for my vehicle empty, the shredding tire that blew completely when I pulled over due leaf spring shattering because of LOOSE AXEL, I am pretty sure I would have been dead. Do NOT USE UHAUL MILLARD LOCATION I have property in a uhaul storage in Topeka due to downsizing trailer for safety. Movers broke vanity and wooden caster on 200-year-old dresser transferring from trailer to trailer...hired per roadside assistance policy I purchased. STAY AWAY FROM UHAUL!

NICOLE B. 
Rating:
5.0

Make sure the van is clean on outside like the inside.

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
4.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Manager was extremely rude and used profanity in front of customers as well as denigrated a customer who's card was declined.

NICHOLAS H. 
Rating:
4.0

Again was charged that 329.00 and was told when I picked up the truck as well as my wife, that it was unlimited miles, then to get hit with that much unexpectedly has really put a damper on things now.

Chris D. 
Rating:
4.0

Thanks

ANDY S. 
Rating:
4.0

keep up the good work. :)

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

I could have used a couple dollies. I had nothing to do with the location, really. Only to line up the box drop off.

Carol P. 
Rating:
5.0

Very friendly and extremely helpful. Everything was ready when I got there.

TIFFANY R. 
Rating:
5.0

Jim and Juan were great you could tell they have a great manager

Jerald R. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

N/A

JEFFREY K. 
Rating:
5.0

Just an easy transaction. Thank you.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
5.0

Customer did not leave a comment.

Naldo Y. 
Rating:
5.0

Customer did not leave a comment.

TARA L T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
3.0

Customer did not leave a comment.

martin G. 
Rating:
2.0

Customer did not leave a comment.

ANIL KUMAR G. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Truck had warning that the Air Bag needed service. I'm glad I was not traveling far or it would have been more concerning.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
2.0

Extremely long wait to get trailer, lack of communication from customer service representative. It would have been nice for him to help one person full then the next instead of juggling two people at the same time. It was not a smooth or quick transaction. Also, we were not told what to do with the trailer when dropping it off.

ANTHONY JAY S. 
Rating:
4.0

Customer did not leave a comment.

robert L. 
Rating:
4.0

I was highly unsatisfied when I picked up the truck. The keys were not in the box and I had to wait on hold for 30 minutes before the customer service agent redirected me to another location. I would like to speak with someone regarding this issue

Trenten C. 
Rating:
4.0

Good all around experience

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

JULIE E. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Great service!!!

TONY L. 
Rating:
5.0

Dan, the owner, has always been friendly and helpful. Only UHaul I would use.

Pat T. 
Rating:
5.0

Customer did not leave a comment.

scott R. 
Rating:
5.0

The salesman was awesome.

John H. 
Rating:
5.0

Everything went very smoothly and the gentleman that checked me out was very friendly and helpful.

HAROLD T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT DELMAR T. 
Rating:
5.0

Customer did not leave a comment.

Glen P. 
Rating:
5.0

Customer did not leave a comment.

jasmin R. 
Rating:
5.0

Customer did not leave a comment.

Brittani H. 
Rating:
5.0

This is the second rental equipment I have rented from this location in mass than a month .Great place always clean .And always ready to go .Great job Dan Poe fir running it correctly

Timothy R. 
Rating:
1.0

Rented a truck for December 14th @1:30 pm, Returned the next day at 7:00pm. I had my child with me and was unable to drop off at the 1:30 time so I had to wait for my boyfriend to help me drive cause I was unable to drive both vehicles. I went online and saw that I was charged for a second day and then charged twice for my rental causing my account to get charged and over draft fee. Called customer service, they linked me to a manager. Manager called me was being very rude and aggressive, said it wasn't his problem that I had no way of transporting with a baby in the cold so he will continue charging me for an extra day: Even tho I told him about my situation, he seemed careless. I also wasn't made aware of the online return app. Highly upset with the professionalism and customer service displayed at this location; I will not be renting from this location again.

nyadoar G. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND U. 
Rating:
5.0

Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!

Mark S.  |  First Impressions 
Rating:
4.0

Everything was fine and good employees very helpful.

steve m.  |  First Impressions 
Rating:
5.0

Angel is great to work withy and it's convenient, priced right and easy to use.

Mick O.  |  Overall Experience 
Rating:
5.0

Great service and friendly

Carl W.  |  Overall Experience 
Rating:
4.0

Very friendly, convenient and very helpful!!!

DEBBIE G.  |  Overall Experience 
Rating:
3.0

Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.

Vickie H.  |  First Impressions 
Rating:
2.0

Manager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.

Mery W.  |  Overall Experience 
Rating:
4.0

Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.

Rosetta M.  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. U boxes make moving so much easier.

Jesse P.  |  Overall Experience 
Rating:
5.0

We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!

Ed W.  |  Overall Experience 
Rating:
4.0

Had mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility

Paul J.  |  Overall Experience 
Rating:
5.0

Nice location, friendly staff.

Jacklynn M.  |  Overall Experience 
Rating:
5.0

The staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.

elizabeth t.  |  Overall Experience 
Rating:
5.0

The staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!

leslie r.  |  Overall Experience 
Rating:
5.0

I rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo

jeffery h.  |  Overall Experience 
Rating:
5.0

This is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!

june m.  |  Overall Experience 
Rating:
5.0

The Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.

Jennifer W.  |  Overall Experience 
No reviews have been submitted for this location.

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