Customer Reviews for U-Haul Moving & Storage at Mission Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mission Ave

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Kevin A.
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Customer did not leave a comment.

Brian C.
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Robin G.
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Your employees Kayla and Ryan are exceptional.

James Milton N.
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Howard G.
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Gary C.
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JIMMY C.
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Lorenzo M.
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Joseph C.
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Very fast and nice. Got me in and out very quickly and the outdoor staff is very happy and upbeat! Took me about 4 minutes to drop the trailer back off and I was on my way.

GLENN W. | First Impressions |
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Gavin L.
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Allison W.
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Alan R.
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Tim Lawrence M. | Overall Experience |
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Life savers ! Thank you

David L.
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Positive experience; professional and efficient and friendly staff. Thanks.

Theresa P.
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Jennifer G.
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Gabriella M.
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Ryan S.
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Employees are responsive and helpful. Like this location and staff

alice P.
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Steve N.
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dorian D. | Overall Experience |
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Way too expensive, no prorating. Will tell people to stay away.

Brad D.
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Excellent customer service. Made the experience seamless and easy

Forrest A.
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James B.
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James K.
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Michael K.
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Cesar P.
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Ariel C.
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Staff was very accommodating. Thank you!

Alan C.
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DEBRA C. | Overall Experience |
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Garrett H.
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Yeah standard customer service

LISA L.
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Kevin U.
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Robert M.
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Everyone at the location was great. The web site is a bit tedious for someone who wants to rent something and not have to go through a bunch of pages to do it. Otherwise over great experience.

Todd B.
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Stop forcing ppl to wear masks! Take a stand. You're a large corporation, time to stand up for our Constitutional & Bill of Rights!

Yvette D.
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Excellent customer service and experience

Hector B.
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Customer did not leave a comment.

Rebecca B.
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Michael R.
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Honestly the best uhaul experience ive had in the 20 years of moving. The lady that helped us was spot on!

Lewis W.
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Tight parking for customers

Jeanene M.
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Reduce the wait time outside to receive vehicle. Don't make customer take photos. That's your job.

Bryan C.
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Rented a trailer for 72 Hrs. Returned after 55 hrs. Charged for 72

Ryan D.
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The worker was rude and didn't seem like he wanted to be there. Very disrespectful and unable to answer our questions. I will not be using this location again.

Martha A. | First Impressions |
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Customer did not leave a comment.

Martha A.
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Have storage units available!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Andrew M.
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Robert M.
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Outstanding location. Very friendly & helpful.

David C.
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Ricardo M.
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TRACY B.
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I had reserved a 10 x 15 storage space a few weeks prior to move. When I arrived it was not available. They put me in 3- 10 x 5 spaces. It was challenging but the staff did everything they could to accommodate me. I'm thankful we didn't have go to another facility.

Ilyas F.
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You should use more efficient vehicles for long distance suck as diesel fuel vehicles . That would be a killer . And maybe lift in your vehicle. Everyone would rent your vehicle.

John H.
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Ridiculous mileage fees. Over priced!

NATHENIAL H.
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Easy quick drop off and check out.

Daniel D.
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Customer did not leave a comment.

Jessica R.
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Ryan was super helpful and excellent customer service from the women in the front helping me check in and to the equipment return! I will definitely come back because of the customer service experience!

Michael C.
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The crank to raise the trailer hitch was working really really hard, almost killed me. One can see that this was not a new problem since the crank was bent, the bold replaced with a new screw and the hole for it was worn out. I had to use my own jack to raise the trailer to disconnect it temporarily.

Julian M.
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Good customer service

Daniel H.
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Customer did not leave a comment.

Edmund G.
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Very helpful and polite

Henry P.
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Didn't have any complaints Thanks.

Errol M.
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Customer did not leave a comment.

linette W.
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Awesome employees

Richard B.
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The lady who checked the vehicle out and also back in was a real asset to U-Haul. She was very professional, efficient, and great attitude and customer interface.

Hans G.
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When I went to fill up the gas tank the gas gage was delayed and before I realized I had filled the tank up to 3/4 when I only needed to fill it to 1/2. I would like a refund for the extra gas I paid for.

Bruce B.
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Chenchuan H.
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Laura T.
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Both the customer service agent and the man who drove the truck around were very helpful and professional.

Hector P.
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Juan H.
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Karen S.
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Plamen B.
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Very helpful workers. Great customer service. Thank you

Philip S.
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Service was just right. In and out.

Andrew T.
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workers were great, highly recommended!

Richard O.
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Customer did not leave a comment.

Connie F. | Overall Experience |
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I was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.

Kevin S.
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Customer did not leave a comment.

Thomas G.
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Very nice facility. Employees inside and outside were very pleasant and helpful.

William W.
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Nothing notable at this time!

Fabian L.
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Straps looked very old

Bashar T.
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Customer did not leave a comment.

Bryan T.
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Roger K.
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Behrad M.
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Scott S.
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Grace C.
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Edgar P.
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Team worked with me on hooking up auto transporter and was very knowledgeable. Ryan was great.

Rolando P.
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I was charged an additional day even though my reservation was from Saturday to Sunday, and I returned it on Sunday and was charged an extra day.

Emmitt C.
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Had issue with blinker. First guy really didnt know how to handle taking 40 minutes till guy with knowledge helped him then took 2 minutes. They should have helped first guy with simple issue.

Ruben M.
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Customer did not leave a comment.

Nikolas K.
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Truck return the customers service inside and outside was amazing fast and respectful. Thank you and keep up the good work. PS. The young general manager needs to learn how to listen the customers.

Nikolas K.
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General manager didn't want to listen the factors why the tow was damaged. Everybody else is amazing kind and very nice.

bree B.
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Customer did not leave a comment.

Richard C.
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was told to pick up the trailer at 1:00 p.m. in Poway I live in Ramona so I went to Poway and they did not have my trailer I had to go to Escondido to pick up my trailer they said they credited me $50 for not having my reservation guaranteed.... so I assumed I had a free trailer not so fast the guy tells me they're still going to charge my card $59 for using the trailer and I would get some kind of voucher in the mail for $50 not happy with that neither

ISMAEL A.
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Customer did not leave a comment.

Sarah K.
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My only complaint would be that I tried calling the location and after 49 minutes of automated messages about services, I just hung up. But the guys who assisted in my return at the location were amazing!

Devontae W.
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JULIAN J.
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Jackie L.
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John D.
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Frank L.
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Rim S.
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Quick and easy service, customer service was great!

Celeste P.
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The truck had ant infestation but I already had things loaded inside. I am never using Uhaul again because the credit card I used, which goes unused was stolen by an employee. The card itself has been in my possession but my card number was stolen and the fraud dept at card services contacted me about it. Very disheartening that UHaul doesnt keep customer info private.

Scott C.
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Check in agent was great. He knew his job. He was polite and efficient. I was in and out in less than 5 minutes. Easy drop off as well. I have been using U-Haul for years and will continue to do so. Great service, always!

Michael K.
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Customer did not leave a comment.

David S.
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Yvette D. | Overall Experience |
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Excellent customer service, location and hours.

KAI G. | Overall Experience |
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Customer did not leave a comment.

Jazmin G. | Overall Experience |
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Customer did not leave a comment.

Brittany S. | First Impressions |
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The staff was great. My rating is because the elevator was broken and wouldn’t be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn’t about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20’ u-haul emptied out and back in time.

Amy B. | Overall Experience |
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Had a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!

ROGER N. | Overall Experience |
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Customer did not leave a comment.

kiora r. | Overall Experience |
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Usually long waits at the desk, one of my pillows got moldy. First 2 months I didn’t receive a phone call or email, and their letter did not reach me until after the late fees on my rent were applied. My belongings were secure and safe however

DEBORAH R. | First Impressions |
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The second time that I have used this location, and I was treated with the utmost courtesy from everyone that works there. I'd highly recommend 👌 this location to anyone in the San Diego North County.

ernesto p. | First Impressions |
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Attention was good, see a couple of drug addicts look a like persons walking in and out the building in the after hours...

Janet P. | Overall Experience |
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Maybe it's just this UHaul, but the service and warmth of the staff is XLNT!!

Desiree P. | First Impressions |
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Although your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don’t get burnt out and discouraged

James K. | First Impressions |
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The service was very good. But my order was not in the system. I had a print out and reservation # and it is in my online account But not in their system.

richard s. | Overall Experience |
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Friendly service. Clean and secure

Josep R. | Online Move In |
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Customer did not leave a comment.

Krysta K. | First Impressions |
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Manager was rude and didn’t care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn’t care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.

Jennifer L. | Overall Experience |
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I really like U-Haul's packing boxes and box tape! But because I am looking for a storage-only type facility I found the heavy amount of traffic (for U-Haul trucks, trailers, etc) to be a bit inconvenient. While U-Haul would be my go-to place for those type of things (and more boxes!), I would most likely only use a U-Haul facility for storage if it was the only thing offered at the location. Staff was super friendly and helpful! I'll be back for more boxes!!

Michael L. | First Impressions |
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I am writing about my recent one-way U-Haul Truck Rental from El Dorado Hills to Escondido, CA. It is U-Haul Contract 22518356. I chose my destination point because they had on-site climate-control lockers. I made the locker reservation at the same time I reserved the truck. When I arrived at my destination on May 1st, they did not have a locker that was usable for me. The only 10x10 they had was on the second floor and their elevator was broken and they had no idea when it would be repaired. I had dozens of boxes on the truck and it was not acceptable to have to carry them to the second floor by steps manually. I told the check-in clerk that it would not work and my only solution was to keep my property on the truck at no extra cost until they could provide a suitable locker. He checked with an associate and told me that was OK to do. So, when I was called the following week that a suitable locker was available, I rented it, unloaded the truck and returned it. I should not have been charge anything beyond my initial fee for the truck rental, yet I was charged for an extra seven days truck rental. l request you issue me a full refund. Incidentally, right after my experience in my first attempt to return the truck I filed a complaint on the U-Haul website with both the truck and locker contract numbers and asked that I be contacted by phone. Nobody ever responded.

Kenneth M. | First Impressions |
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My original unit was n the second floor, but upon arrival we were informed that the elevator was out of order. The alternate first floor unit 5x8x9 we were assigned was available according to their system, but there was a lock on it. The lock was cut only to discover that the unit was still occupied. The only other units were either too small or a larger 5x8x10 was available at a higher price, considering our situation we accepted the more expensive unit. Justin the employee assisting us was very courteous. Perhaps we should have been given the larger unit at the price of the first two units we were assigned, and given the fact that we have 1 free month of unit rental through our previous trailer rental I really cannot complain too much.

Jeramy L. | First Impressions |
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Customer did not leave a comment.

Janet P. | First Impressions |
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Best experience with U-Haul EVER in my 58 years. THANKS SO MUCH !!!

daniel f. | Overall Experience |
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Good location and very clean

Connie F. | First Impressions |
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Friendly, efficient, handled everything in timely manner.

Florencio F. | Overall Experience |
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Very easy experience

Ana V. | Overall Experience |
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The store manager is great! He went above and beyond to help us and we really appreciate him!

Alan V. | Overall Experience |
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Gen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.

SHANNON G. | First Impressions |
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I’ve used many storage facilities and this one is by far the best one I’ve used. The units are immaculate and the customer service is impeccable. Highly recommend.

Kelly H. | First Impressions |
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Still is not visible on mobile app Asked 2 x

Cliffton S. | First Impressions |
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Great service, clean facilities! Thank you!

JONATHON C. | Overall Experience |
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The manager was extremely helpful and courteous. Thank you.

CAROL ANN O. | Overall Experience |
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Not having access after 7:00 pm was not always convenient. Overall this was a great place and the staff was always helpful with good customer service.

Deodato M. | Overall Experience |
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Friendly staff and great customer service. Location feels secure

Leticia B. | Overall Experience |
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Jose Aguilar has no customer service skills. Not helpful and condescending with responses. Told me I was confused?! Other employees were great.

michael V. | First Impressions |
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Thank you for giving us the best service possible and thank you for being there for us when we really needed help. Roger is the best manager and a real professional!Thank you for everything! Michael

IBAN L. | Overall Experience |
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Great place. Would do it all over again.

James Y. | Overall Experience |
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Only negative comment was there was only one person at the front desk and a large line formed and it took about 30 minutes to get through the line.

dianna m. | First Impressions |
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Customer service was great

debbie c. | Overall Experience |
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Very friendly and helpful.

Emma N. | Overall Experience |
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Justin was amazing, he went above and beyond to help us with our storage and equipment rental.

James Y. | First Impressions |
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Reservation was not what was promised on the phone when reserved. 1st floor was reserved, 2nd was provided for the price of the first floor.

David A. | Overall Experience |
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Wish they gave option of 24 hr access

Elizabeth P. | First Impressions |
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Customer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!

Bill B. | Overall Experience |
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The guys that worked there were very helpful and these are the best units I have ever used. I would highly recommend them and will use them again in the future should I need additional storage.

Debora R. | Overall Experience |
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My unit experienced a water leak I was told nothing was damaged but my items were not in the original boxes in a new unit which was difficult for me to access being disabled. A rat had been in my stuf

DAVID B. | Overall Experience |
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in over 11yrs, I never had an single incident or issue with my storage space. Any minor billing issues (my fault, exp CC) we resolved immediately without and fuss whatsoever.

DAN C. | Overall Experience |
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I would recommend it to anyone looking for a storage facility

James C. | Overall Experience |
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Ver leasant all around

gene n. | Overall Experience |
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Great customer service and convenience.

brunie l. | Overall Experience |
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Great experience would definitely use again.

Alexis E. | Overall Experience |
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Everyone is very friendly and helpful. Easy move in.

Gene M. | Overall Experience |
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Staff was very friendly and helped me with heavy boxes.

norma a. | Reservation |
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Great

GINA MARIE P. | Overall Experience |
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The staff was very friendly. I was always helped in a timely manner, which is important!

CORINNA L. | Overall Experience |
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Cleared out storage unit and did not receive a prorated discount for moving out in the middle of the month. Paid for a full month until August 3rd and moved out on July 15th. Just disappointed.

Mark B. | Overall Experience |
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Justin, the general manager, was outstanding. We had an issue with a UBox and he went above and beyond the call of duty to keep us happy. Justin resolved the issue and got us our boxes quickly. Thanks

Douglas W. | Overall Experience |
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Very clean and secure

Deyanir H. | Overall Experience |
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Thank you

Thuy D. | Overall Experience |
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Great staff members willing to help!

No reviews have been submitted for this location.

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