Customer Reviews for U-Haul Moving & Storage at Mission Ave

7,331 reviews

950 W Mission Av   Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

(760) 741-7805

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(760) 741-7805

950 W Mission Av
Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We delivered it after hours so not I reaction but it was easy and pretty quick. The only thing was someone calle some on Saturday to confirm my drop off location even though I had selected that in the reservation. I missed the call and had to call back and was on hold for about 20 mins and then on then on the phone with someone for about a half hour, which was right in the middle of my moving, so I was delayed further. He didn't know exactly why I was called in the first place because the drop off location was selected so it is frustrating that I had to spend the time I was paying for waiting to pick up and waiting g on the phone.

Cindy F. 
Rating:
5.0

Keep up the friendly attitude.

DAVID C. 
Rating:
5.0

The staff at Mission, Escondido location were EXCEPTIONAL! I only had a problem with corporate when calling for reservation as they were very pushy and I did not enjoy that part at all. Corporate employees I spoke with on the phone where not polite but abrupt and unfriendly.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

CYNDI D. 
Rating:
5.0

I had a great experience with my rental. The owner at this U-Haul branch is doing an excellent job!

Aleshia M. 
Rating:
5.0

We need a 10*10. Just got it yesterday, but the wrong sides. We can pay the differents.

angelique s.  |  First Impressions 
Rating:
5.0

Love your quick and easy service thank u

Diana Z. 
Rating:
4.0

Customer did not leave a comment.

Earl L. 
Rating:
5.0

The staff is first rate; knowledgeable, friendly, helpful and responsive. The vehicle was great; clean an well maintained.

STEVEN B. 
Rating:
5.0

Kayla O always gives great costumer service.

Juan H. 
Rating:
5.0

Location agent was exceptional. She was very efficient and personable. Best customer service I've experienced with U-Haul ever.

Stephen S. 
Rating:
5.0

Kayla the mission rd GM is the absolute best.

William S. 
Rating:
5.0

Really helpful, friendly, and right on time service.

Timothy S. 
Rating:
5.0

I don't like the online paperwork, prefer in person

Brook P. 
Rating:
4.0

It took too long from finishing all paper work to getting trailer connected. I had to yell for someone to help and even hooking my horn. Paper work was time stamped at 1:25, I finally was connected and could drive away at 1:50. To long for a 8 foot trailer in a yard with no other customers.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

ewa B. 
Rating:
5.0

Excellent service

Debra K. 
Rating:
5.0

You all was perfect!!!! You don't need improvements!!!! EXCELLENT CUSTOMER SERVICE!!!!

Tara M. 
Rating:
5.0

Kayla was amazing, both. One inside checking us in and the other Kayla outside checking us out. Professional, friendly, and answered all my questions. I will always use this location due to these two ladies named Kayla.

Shamra B. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

All three of the agents I interacted with were polite, professional and knowledgeable. The location was clean and orderly and equipment in excellent condition.

Juliana J. 
Rating:
4.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

I have been renting U-Haul from this location for over 40 years it only gets better the young lady to help me Kayla was wonderful and very informative thank you

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

JoseEduardo C. 
Rating:
3.0

the online customer portal that reflects my ubox orders was confusing. Specifically, I had moving help and I could not clarify or understand if the order I placed was for completely new uboxes or the boxes I had with my belongins from storage

Laura C. 
Rating:
5.0

Kayla was awesome. However we were given the wrong truck and it spit gas all over the driver when he went to put some in.

Malinda D. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Marjorie C. 
Rating:
5.0

Excellent service Friendly informative employees I was extremely satisfied and impressed with thoroughness of diagnostics for my hitch and wiring - Great Job guys

Anna K. 
Rating:
5.0

Customer did not leave a comment.

Anna K. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Lily K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

CYNDI D. 
Rating:
5.0

Friendly staff and convenient location

Terrence C. 
Rating:
5.0

The technician was very thorough and friendly

Dane C. 
Rating:
5.0

Customer did not leave a comment.

Waguih A. 
Rating:
5.0

Customer did not leave a comment.

Finn L. 
Rating:
5.0

Customer did not leave a comment.

Hubert D. 
Rating:
5.0

Customer did not leave a comment.

Raul S. 
Rating:
5.0

The store manager was amazing! She took time to make sure we had everything we needed even though she had 2 call outs that day & several customers were waiting.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Gary Z. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Everything was great

Cesar R. 
Rating:
4.0

Customer did not leave a comment.

Rabia A. 
Rating:
5.0

Everybody was great. Quick & easy.

Terrance F. 
Rating:
5.0

Was a very good experience with very helpful people.

Greg M. 
Rating:
5.0

It's top notch. My preferred U-Haul location. Everyone I've dealt with has been courteous, knowledgeable, and helpful. They've made the process simple and pain free.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Thank you to all the staff members at Escondido, ca. location. They were all helpful when I had questions.

Vanessa l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raziel S. 
Rating:
5.0

Everything was great - staff were amazing and helpful - the gentleman that helped hook up the trailer and disengage on return was lovely and super helpful - overall a wonderful first time rental experience- thx you

Janice T. 
Rating:
5.0

James was amazing!!! He went above and beyond to make me feel like I was the only customer there. Service was amazingly fast and efficient. I'd like to give Kayla O., the GM, an "Attaboy!"

Sam G. 
Rating:
5.0

Everyone I talked with or had an interaction with was great..will return when needed.

Dolores R. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

The guys here were awesome and super personable. Thanks!

Dominic M. 
Rating:
5.0

James is an awesome guy. Put on the trailer hitch nice guy

Justin G. 
Rating:
1.0

I was supposed to be refunded 6.00 dollars and the size they say aren't true to size.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
5.0

Customer did not leave a comment.

Andrii K. 
Rating:
5.0

Very easy. Kayla was excellent.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

Marcos V. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

JoseEduardo C. 
Rating:
4.0

Customer did not leave a comment.

kevin N. 
Rating:
5.0

Customer did not leave a comment.

REED K.  |  Overall Experience 
Rating:
5.0

For this rental location there's no need to improve because your services are excellent and all the staff are good and ready to entertain you. I'll recommend this location to my friends and customers who want to rent a U-haul.

melgar T. 
Rating:
3.0

Long waits and process time. Need more help at the counter.

Ryan I. 
Rating:
5.0

The independent dealers, 711 Center Dr, need to be held accountable for not opening and meeting the needed of customers reservation. Thanks to Kayla (both of them) at the Mission location we were able to fulfill our catering services on time.

Dorothy J. 
Rating:
5.0

Customer did not leave a comment.

Marla C. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Seamless process, we received our reservation quickly and dropped it off easily thanks to the staff. Ryan was very helpful with unhitching the vehicle

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Jacques L. 
Rating:
5.0

Customer did not leave a comment.

Kimberli C. 
Rating:
5.0

Customer did not leave a comment.

CYNDI D. 
Rating:
5.0

Customer did not leave a comment.

Brian T.  |  First Impressions 
Rating:
4.0

Really u don't need to improve anything I was very satisfied with the service everyone was polite and I really liked that I didn't have to wait forever the service was the best and I thank you

Cindy M. 
Rating:
5.0

Very very nice Service Team. I trust them.

Robert B. 
Rating:
4.0

Have the counter people help the customers standing in front of them instead of continually answering the phone and making us wait.

Rich A. 
Rating:
5.0

Customer did not leave a comment.

marcus H. 
Rating:
5.0

A kind gentleman removed my trailer and was extra friendly and helpful

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer service is A+ here as always the manager so nice and they recognized me everytime I go there so that speeds up the process better.

Bounmy P. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Professional employees got the work done quickly great customer service

JAN F. 
Rating:
5.0

Kayla was very helpful the other young lady in the front desk is very helpful they were very friendly kind and great thank you very much

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Adriana G. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

update the software system for your employees.

Michael H. 
Rating:
5.0

In the short time I had a Unit there, never a problem!

Dave R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

There was a problem with the delivery of my hitch but James was able to locate one at another local U-Haul dealer. He arranged for me to pick it up and bring it back so he could install it the same day. He did a great job.

Les O. 
Rating:
5.0

Customer did not leave a comment.

Jordan D. 
Rating:
5.0

Technician was very professional and communicative.

Michael J. 
Rating:
5.0

I don't remember his name, but he walked me through every detail on the installation and did a wonderful job. Thank you! ! !

ThaliaMichelle M. 
Rating:
5.0

Nothing

daniel Y. 
Rating:
5.0

Customer did not leave a comment.

Orlando L. 
Rating:
5.0

James was knowledgeable, helpful and courteous

Dinaz D. 
Rating:
5.0

James was awesome from beginning to end. Great customer service and very knowledgeable, he even called after the install to make sure everything was good.

Julie AND Tony E. 
Rating:
5.0

Installer did a great job.

Larry A. 
Rating:
5.0

Everyone&everything at Uhaul in escondido is top notch, can't say enough about them!!!!!!😊😊😊😊😊

ollie b.  |  Overall Experience 
Rating:
5.0

This place runs like a well oiled machine. It as super easy to unload. Staff are super friendly

Kristin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikoll G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond t.  |  First Impressions 
Rating:
5.0

Great staff. Clean and convenient storage

Thelma H.  |  Overall Experience 
Rating:
4.0

Disappointed that you would not prorate my rent upon move out.

Janice P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mehrdad S.  |  Overall Experience 
Rating:
5.0

Thank you U-HAUL

Betty H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jemma F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRED P.  |  Overall Experience 
Rating:
4.0

Kayla M was very helpful. Everything was easy to access and move into. The available equipment was more than we needed and all worked great. The area is well maintained and secure.

Jonathan D.  |  First Impressions 
Rating:
5.0

Thanks for your help If I need your help in the future I’ll will be back. I’m completely satisfied with your services Dr Stan

STAN A.  |  Overall Experience 
Rating:
5.0

Wonderful staff, the facilities were very clean. The lady doing the cleaning was very easy to work with. We would use these facilities again.

ROBERT U.  |  Overall Experience 
Rating:
5.0

The storage facility was clean, well lit and secure. But most important to me was the kindness and reassurance of the manager Mike. He went above and beyond with customer satisfaction. Thanks, Mike!!!

Victoria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea S.  |  Overall Experience 
Rating:
5.0

Nice and friendly

Betty H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathalie T.  |  First Impressions 
Rating:
5.0

This particular Uhaul was amazing. I had storage for years and I always knew my items would be safe.

Tara F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Excellent storage facility, and well maintained! Nice and helpful staff....

Jonathan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

The lady Deb had the place looking so clean all the time .

STEPHEN E.  |  Overall Experience 
Rating:
1.0

The old manager was very helpful and kind the new manager was rude and not helpful. I paid my rent always on time and I got no respect The Big Dig

OBERA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa l.  |  First Impressions 
Rating:
5.0

Jose, Ryan, Kayla, and Debbie have all been very helpful and professional.

Peter M.  |  Overall Experience 
Rating:
5.0

Kayla is great!

Bonnie L.  |  First Impressions 
Rating:
5.0

The teem work is very nice welcoming and awesome

Emad M.  |  Overall Experience 
Rating:
5.0

Best storage in the area. The staff always went above and beyond, the place was always clean, easy access. Jose and his team were and are amazing. I was actually sad to give up my space. I will definitely use and recommend this facility again.

Jerry J.  |  Overall Experience 
Rating:
5.0

Always helpful.

Robert B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose D.  |  Overall Experience 
Rating:
5.0

Amazing service from the front desk to the grounds men! Thankful and thank them for excellent service

Raquel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marte r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tiffany J.  |  Overall Experience 
Rating:
5.0

Thank you also for your service and I will definitely come back when I need one in the future.

Yolanda N.  |  Overall Experience 
Rating:
5.0

Jose, Kayla and staff were great people. Very helpful and always courteous.

John W S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
5.0

Everyone is always super helpful. I usually communicated with Justin but he is no longer there. All employees are super helpful.

Alexis E.  |  Overall Experience 
Rating:
5.0

Great experience

Soheil S.  |  Overall Experience 
Rating:
5.0

I appreciate the prompt service provided by Mr. Jose Del Prado and Debbie. Friendly and courteous staff.

Yolanda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria a.  |  Overall Experience 
Rating:
1.0

This reservation was cancelled because the storage room was claustrophobic and very inconvenient with a big heavy door that needed to be opened while pulling a hand truck. I have yet to see the charge reversed as promised.

bob l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T.  |  Overall Experience 
Rating:
5.0

This U Haul facility was excellent. All the staf members were kind efficiently working professionally with high performance nod their jobs . I was happy and want to recommend any body U Haul on mission in Escondido.

In-gyeong L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane S.  |  Overall Experience 
Rating:
5.0

This was quite a contrast in facilities, attitude and customer service from the Poway location. I was absolutely impressed with everyone here! Thank you for all your help!

Jared S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph N.  |  First Impressions 
Rating:
5.0

Always friendly and helpful. Very clean and we'll maintained.

Janice P.  |  Online Move In 
Rating:
5.0

Always helpful , nice, and friendly

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Very helpful cheerful employees. They all were helpful especially the employee who checked me in, I’m sorry I don’t remember his name but he was great!

Sandra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica F.  |  Overall Experience 
Rating:
3.0

Jose at this location was excellent... but before this we problem after problem... From the previous manager (Justin) to elevator issue. But the biggest complaint is getting a hold of anyone there or at corporate. Waiting on hold for over an hour is unacceptable and not being able to find information unless you drive to your unit is unacceptable as well. Uhaul is a huge national facility... It should be run more seamlessly

Desiree P.  |  Overall Experience 
Rating:
5.0

Thes SUPER clean facility with very helpful staff made all the difference to me in a day that wasn’t so smooth!

Chelsea S.  |  First Impressions 
Rating:
1.0

If I could give this experience negative stars I would. I will NEVER EVER use uhaul again and I will tell everyone and anyone about my horrendous experience so that they don’t have to use this company

Jose S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pernilla f.  |  Overall Experience 
Rating:
5.0

Only the price are way over the price for the same unit at any other store.

Terry P.  |  Overall Experience 
Rating:
5.0

Although the system was down staff was extremely accommodating and helpful. Moving is stressful but their patient and helpful personalities decreased our anxiety.

Thelma H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  First Impressions 
Rating:
4.0

Manager and all the staff was helpful, hardworking and friendly.

Mitesh J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren Y.  |  Overall Experience 
Rating:
5.0

The staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!

Trina S.  |  First Impressions 
Rating:
5.0

Always cheerful, respectful, helpful to their customers.

Lorena L C.  |  First Impressions 
Rating:
5.0

Staff were always helpful.

Jeramy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY Y.  |  Overall Experience 
Rating:
5.0

I was pleased with every element of the rental and move in process

David B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

brandon c.  |  Overall Experience 
Rating:
5.0

Employees were very helpful and generous.

Matthew G.  |  First Impressions 
Rating:
5.0

I am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!

Becky D.  |  First Impressions 
Rating:
5.0

Jose and his staff were excelent

ROBERT T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON G.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Cynthia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan A.  |  First Impressions 
Rating:
5.0

Easy to get in and out, good location and I didnt have to worry about any of our stuff. It's great that uhaul gives you this free month to get settled in.

MARTY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara D.  |  Overall Experience 
Rating:
5.0

The entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.

alan v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN W.  |  First Impressions 
Rating:
5.0

Life savers ! Thank you

Tim Lawrence M.  |  Overall Experience 
Rating:
2.0

Way too expensive, no prorating. Will tell people to stay away.

dorian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha A.  |  First Impressions 
Rating:
5.0

I was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.

Connie F.  |  Overall Experience 
Rating:
5.0

Excellent customer service, location and hours.

Yvette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmin G.  |  Overall Experience 
Rating:
2.0

The staff was great. My rating is because the elevator was broken and wouldn’t be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn’t about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20’ u-haul emptied out and back in time.

Brittany S.  |  First Impressions 
Rating:
5.0

Had a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!

Amy B.  |