Customer Reviews for U-Haul Moving & Storage at Mission Ave

6,681 reviews

950 W Mission Av   Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

(760) 741-7805

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 741-7805

950 W Mission Av
Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always helpful.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Gerard G. 
Rating:
3.0

The trailer I rented was very old and rusty. It rained overnight and there is a large rust stain on my driveway from the trailer.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Staff well organized and friendly . I would recommend them to anyonev

Elias M. 
Rating:
4.0

Customer did not leave a comment.

jeanine W. 
Rating:
5.0

I was pleased with the service they provided. I was able to suddenly change my date and they were able to comply with no problem. The truck was clean and checkout and checkin were easy and fast.

Martha F. 
Rating:
5.0

James helped us with our trailer and our return was quick and easy.

LAUREN M. 
Rating:
5.0

It's always U-Haul for me when I need a rental truck or trailer.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

The location is amazing. Staff is courteous, professional and willing to go the extra step.

Jerry J. 
Rating:
5.0

All went well from request to rent until I returned the trailer.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Cyndi M. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
4.0

Customer did not leave a comment.

Jose D.  |  Overall Experience 
Rating:
5.0

Amazing service from the front desk to the grounds men! Thankful and thank them for excellent service

Raquel C.  |  First Impressions 
Rating:
5.0

Everyone from the front desk lady to the grounds men working customer service was impeccable! I will come back! Thank you for going above and beyond #oprah 😂😂

Raquel C. 
Rating:
5.0

U-Haul makes it economical to rent a trailer. They also make it easy to return it.

Daniel G. 
Rating:
5.0

Jose was quick, efficient, and super friendly handling my contract and my check in. He was patient when he reminded me how to online inspect the vehicle. Ryan and Kevin were also just as friendly and professional. They made sure all the windows and windshield we're clean before I got in. They just finished cleaning the windows for me. They were so friendly and explained a couple things to me before I got in. This location was awesome in customer service!

Carmela A. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

This location is excellent. Best I've ever encountered! Quick and professional

John J. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
2.0

I purchased insurance, but was charged for missing fender which came out from previous repair as was not installed properly. Mechanic acknowledge previous repair. I want refund of $150 for missing part as it was not my fault and I had insurance.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

marte r.  |  First Impressions 
Rating:
5.0

Nothing. Could not be better!

Jan S. 
Rating:
5.0

Everyone from the beginning of the transaction was courteous ,friendly and helpful.

Elias M. 
Rating:
5.0

Awesome people, very helpful, and kind. I would 100% come back and do business with them again.

BRYAN G. 
Rating:
5.0

entrance and exit signs

Michael Z. 
Rating:
5.0

I've rented from this location multiple times, the owners are fabulous, very friendly and informative. I have a lot of choices but come here for the above.

Kevin C. 
Rating:
5.0

I've always used Uhaul Vehicles ..and the Customer Service is totally awesome.

Anthony B. 
Rating:
5.0

Everything I expected, all went very smoothly.

William H. 
Rating:
5.0

A great experience. Karla was awesome and Jose answered all my questions when I got to the truck. Best u-haul experience I have had.

Michael S. 
Rating:
5.0

Nothing I can think of to improve on. Excellent customer service. Thank You

LONNIE R. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Had a great experience. The agent and lot man were both topnotch, professional and thorough. I was moving a motorcycle and they had a trailer designed and available for exactly that purpose. What more could you ask for?

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Omar L. 
Rating:
5.0

Customer did not leave a comment.

Cyndi M. 
Rating:
5.0

Customer did not leave a comment.

CYNDI M. 
Rating:
5.0

Customer did not leave a comment.

Clinton C. 
Rating:
4.0

Customer did not leave a comment.

Christina T. 
Rating:
5.0

Less waiting.

Hassan S. 
Rating:
4.0

Customer did not leave a comment.

CHARLES D. 
Rating:
3.0

Customer service was excellent! The unit I drove was horrible though sounded like I was in a space ship! Horrible loud noise as of the front wheel bearing or transmission was about to grenade! I wish I could get somewhat of a discount for renting a truck that had a horrible noise the whole time I was in it. A discount would be appreciated! Thanks Matt Goswick Contact (760)300-0778

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

CYNDI M. 
Rating:
4.0

Good truck and service.

Lee R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

gerard C. 
Rating:
2.0

Lot was a mess. Stuff parked all over. No organization.

JOHN B. 
Rating:
5.0

Great service

Mike C. 
Rating:
5.0

I really appreciated the gentleman who checked the equipment out to me . Great Employee!

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Please I need an emailed copy of the receipt thanks bryanpickeringdamover@gmail.com

Bryan P. 
Rating:
5.0

Great experience overall! Like new van in spotless condition for a good deal of a price. Check in/out was easy and quick and everyone was really friendly!

Heather P. 
Rating:
5.0

Last minute rental, and had a truck...

Alberto D. 
Rating:
5.0

Friendly

TAMMY N. 
Rating:
5.0

COMPUTER CRASHING DISRUPTS CUSTOMER SERVICE 🤐

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Erin F. 
Rating:
3.0

Customer did not leave a comment.

Tiffany J.  |  Overall Experience 
Rating:
5.0

I love it, I rented the 6x12 trailer twice and it has been a great experience both times on pick up and returns. I have no complaints about anything. I think being being respectful of other and respectful of others equipment in general is a great way to start. Get the equipment clean and return it clean with no damage. Always get the insurance, just in case of any crazy situation that may happen. No accidents or anything like that and I'm 25, but you never know what can happen. I just want to say thank you to your staff for the great work. Im always please to come here and recommend your business over anyone else. Plus, you lr location is absolutely perfect for being right across the street from the escondido disposal. I think the real question i would have to ask, how can you not love this place?

Jacob W. 
Rating:
5.0

Thank you also for your service and I will definitely come back when I need one in the future.

Yolanda N.  |  Overall Experience 
Rating:
5.0

Great experience. Thanks.

Ralph A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Attentive, professional and know what they are doing.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Great job 👏

Michael H. 
Rating:
5.0

You're doing everything right in Escondido! Steady stream of customers is no surprise. The techs in the vehicle area in front are very hard working, helpful and customer focused.

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Tenzin D. 
Rating:
4.0

Please consider cutting back on the cleaning spray. It was a litle too much.

George B. 
Rating:
5.0

The staff are very helpful & courteous.

DAVID B. 
Rating:
5.0

Great people, great service

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Tim N. 
Rating:
5.0

Customer did not leave a comment.

Tim N. 
Rating:
5.0

Very Kind and great customer service

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Desiree C. 
Rating:
5.0

Great service. Friendly. Would definitely recommend. The movie was ok but the trailer was great. Ha.

Terrance F. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
5.0

Very happy with the service and great attendents.

Luciano S. 
Rating:
5.0

Customer did not leave a comment.

Cyndi M. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

The pickup location in Escondido was great. I was originally supposed to pick up at the lakeside discount market but the trailer wasn't there. The employee was useless. He said try another place in El Cajon, ca but don't call because they won't answer. I called them and they picked up. They didn't have anything but the lady called around. I told her the situation with the lakeside market. She said he should have helped find a place. He was too busy watching something on his phone. He acted like I was an inconvenience even though I had reservation. I will never go to that dump market again. Uhaul gave me a discount because I had to drive an extra 2 hours to get a trailer. Needless to say, I didn't get back to arizona at my scheduled time. I give credit and thanks to the El Cajon and Escondido locations. The lakeside one can go out of business for all I care.

Travis T. 
Rating:
5.0

The guys at the shop were cool and really helpful

David N. 
Rating:
5.0

Everyone that worked there are all super stars! Great customer service…Jose is the man! Fast and easy from the time I checked in and when I returned. No problems at all. Thanks for great service! Will always come back to this location for sure.

Crispin A. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

We don't believe that U-Haul is responsible for our goods arriving safely because the packers had not put our goods in the U-Haul containers as good as they should have been packed. Overall U-Haul on Mission Ave and the U-Haul in Fountain Inn did a fine job of helping us move.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Nicole A. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

The person who helped me helped me check out and check in was very pleasant and provided me with exceptional customer service. Thank you

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Absolutely awesome crew,very friendly and helpful.

John B. 
Rating:
5.0

Jose is excellent in dealing with the customer

Cesar T. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Druann W. 
Rating:
5.0

Great service! Thanks!

Fima D. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Jose, Kayla and staff were great people. Very helpful and always courteous.

John W S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Better direction/signage/assistance for drop-offs. But everyone was very helpful and friendly.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Javier Z. 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
5.0

I appreciate the prompt service provided by Mr. Jose Del Prado and Debbie. Friendly and courteous staff.

Yolanda N.  |  First Impressions 
Rating:
5.0

Very helpful cheerful employees. They all were helpful especially the employee who checked me in, I’m sorry I don’t remember his name but he was great!

Sandra W.  |  First Impressions 
Rating:
5.0

Thes SUPER clean facility with very helpful staff made all the difference to me in a day that wasn’t so smooth!

Chelsea S.  |  First Impressions 
Rating:
5.0

Although the system was down staff was extremely accommodating and helpful. Moving is stressful but their patient and helpful personalities decreased our anxiety.

Thelma H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  First Impressions 
Rating:
5.0

Always cheerful, respectful, helpful to their customers.

Lorena L C.  |  First Impressions 
Rating:
5.0

I was pleased with every element of the rental and move in process

David B.  |  Online Move In 
Rating:
5.0

Employees were very helpful and generous.

Matthew G.  |  First Impressions 
Rating:
5.0

I am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!

Becky D.  |  First Impressions 
Rating:
5.0

Jose and his staff were excelent

ROBERT T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan A.  |  First Impressions 
Rating:
1.0

Manager was rude and didn’t care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn’t care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.

Krysta K.  |  First Impressions 
Rating:
5.0

Great service, clean facilities! Thank you!

Cliffton S.  |  First Impressions 
No reviews have been submitted for this location.

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