You have great staff at this location
TEGBIR LCustomer Reviews for U-Haul Moving & Storage At Mission Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First issue was whoever set up the install details from your home office just slapped on the most expensive options. When I get there the employees there informed me they set up the most expensive option and offered the option that wouldn’t void my warranty and actually was so much easier for them to do and cost me less money. Props to the mechanic and Boo’s to the uneducated person at the home office.
Troy LJust keep doing the same things the same way. The 2 people i had contact with were great.
CHARLES WFriendly customer service
DARA DYour Computer system and App was too slow and unreliable. Veronica (Escondido) was the person who checked me in and was outstanding.
Lee DGreat service. Much better than leasing from Home Depot. I was counseled for not getting into a single return line when I returned the truck. The ground arrow is faded and the big arrows on the return canopy indicated to me that two return lines are being used.
Salvador CWe got a flat tire on the trailer as the tire was over 5years old and blew out. Luckily there was no accident or damage to us or the car. We did have to wait 1.5 hours for a tow truck to replace the tire. Also, the person who loaded our car on to the trailer was inexperienced and caused the car to slam down on the tire supports making it impossible to get the car off the trailer when we got home. We had to go to a special location and have the trailer taken apart in order to get the car off.
Michael CCustomer service is awesome
DAVID BThe staff is exceptional - the only area of improvement would be use of the public restrooms (lots of homeless who utilize the facility for an excessive amount of time).
Peggy B | Overall ExperienceFast and competent team at register and on the yard. Equipment (trailer then 26' truck) were functioning well and were clean
REMI LWe hired movers via uhaul and they were great. Treated my belongings with respect. Would hire again.
rita j | First ImpressionsNo se es bueno pero cada quien
ALEJANDRO CGreat timely service. In and out in minutes.
LARRY GThe 10' Van we rented had least than a 1/4 tank of gas, and we didn't get far until the low fuel light came on. The rental Vans & Trucks should have more than just a quarter tank of gas during checkout.
JOSELITO GGreat customer service, quick hook up. didn’t have to wait long for the computer portion/check out I was in and out under 15min that was awesome time savings.
OSCAR PStaff was outstanding and knowledgeable! Great group of people - especially considering they deal with people who may not be at their best when moving!!
Peggy B | First ImpressionsTerrific experience ... check-in and check-out was very fast!
Michael RDidn’t know when I made the appointment that the wiring would void my warranty on my 2024 Hyundai Santa Fe.
tommy hGreat customer service and the trucks were really nice. Also the rental and return process was really easy and quick.
PETER HOverall good facility and served its purpose. I had one minor inconvenience during my rental period where my unit was locked and tagged despite auto paying on time. The front desk person was even perplexed as to why my unit was flagged and locked. I liked the convenience of the online set up and self registration. I was given a unit that had a damaged handle but was still able to lock the unit. I was asked if I had damaged the handle upon closing my storage unit. I assumed they would have already cataloged that damage in having me rent the unit in the first place.
MARK H | Overall ExperienceThe communication was excellent, very efficient and quick service. Truck was ready when ordered. Very easy process.
CYNTHIA LNothing
ROGER MSuper friendly and helpful staff when I first rented unit and closed out. Really appreciate it!
Cathy C | Overall ExperienceNeed to better at multi-tasking.
Daniel D | Overall ExperienceI will use u haul again I just cannot afford it right now
Jennifer W | Overall Experience3 rate increases in 1.5 years, homeless folk walking into the storage area at will, on move out day staff couldn’t unlock the double doors due to their managers day off! Couldn’t leave soon enough.
Gary F | Overall ExperienceGreat service
Johnny RManagement and staff helpful and accommodating had no problem making changes that I needed to fit my situation
Joe C | Online Move InEverything went well.
ALAN TProfessional staff!
ROBERT SStephanie is amazing! Promote her ASAP
Marisa HIngress and egress better laid out. I want to thank Casey for his excellent customer service.
LARRY WThe trailer was not connected correctly and flew off my vehicle nearly killing me. Instead of talking at me during hooking up the trailer, he should have paid attention to the quality of work. Super disappointed and thankful I am not dead.
Michael HAs a repeat customer West Mission Ave location in Escondido CA is the best by far!!
MICHAEL MWe received an outstanding level of service and help with our rental, that included an upgrade and repair of our vehicle’s electrical connections, help with the rental, and an efficient process, all with a refreshing level of courtesy and friendliness. Highly recommended. Thank you to the staff for all their help!
CARLOS DValerie and Ryan went above and beyond to make my drop off and move in easy and stress free! I will highly recommend this place to others. Friendly, helpful and efficient service deserves reward and business.
Richard S | First ImpressionsFast service, kind and professional
AHAD DThe staff was very helpful. Always curtious and knowledgeable .
NANCY HI know we came during the typical busy weekend but if you could get someone to help the ladies at the counter I'm sure they would appreciate it. Everyone was really nice.
BRUCE PGreat staff and convenient location
WILLIAM PGreat service...
RUDY HAlways receive great service from this place!!
DANIEL GThe staff there are awesome. I love this location and everyone I have dealt with. Used many locations in the past, but none have been better in my experiences. Only downside would be lack of staffing. Those who were there are awesome, but still overwhelmed. It was not their fault, just needed one or two more staff.
JOEL CEverything always runs smoothly at your location. Friendly and helpful staff. Thanks again. Renate
RENATE SEl personal es muy amable y atento
Rolando S | First ImpressionsI had a fabulous experience....Valerie was fantastic, very knowledgeable, efficient, and fun to work with ! I picked up a 5x8 trailer and it was ready to go on the departure date, with NO SURPRISES. 5 star review for Valerie! Jay Gray with Just Us Insurance!
Justus GI would never, refer UHAUL. They keep people's money . I used them for storage had 6 days left before my bill was due and they don't prorate the bill. Shame on them, If I was told that I would have never used them, and the office staff looked at me like that was unheard-of.
LISA SI was given a tow dolly that was below standard maint ramp was missing the pin ,running lights did not work strap down buckle was missing I could not tow the car due to the condition of the dolly I had to miss work the next day. The person that did the inspection should have known the condition of the dolly. I had the chp pull me over which was no fun to tell me the running lights were not working. I am not a happy customer at this time. I had to take it to another U-Haul to swap it out it was embarrassing. I hope your actions require you to have meetings about this.
JERRY MI rent car haulers from Uhaul frequently. This location has a great staff. Nice, professional, competent employees.
MICHAEL PThere’s no on-site parking!!!! Had to park two blocks away and walk back in the rain! Won’t use this store again
DONALD DWhen I returned my truck, the lot attendant did not 'check me back in', he just had me give him the keys and said I was good to go. Later I see an additional 39.37 charged to my card. Of course my bank can't tell me what the charges were for.... was it partly excess mileage, did I not put enough gas back into the truck, was it the return time? I would like to have received a breakdown of what everything was, so I could address the issues prior to finalizing the return. I was switched to a different truck at the last minute, so my paperwork did not accurately reflect the mileage and fuel level of the truck, plus the entire process took some time, so I did not leave the lot when originally expected either. How do I know what time I needed to have the truck back? Do I need to stop back by the location and try to sort it out in person? Moving is always expensive, and every little unexpected extra charge matters.
THOMAS OOnline services could be better. Overall the on line service times out with mo way to know if it went through. In person service is excellent and competent
MICHAEL MFirst of all the Lady that help me today in the front desk was awesome, very friendly knowledgeable and kind, the guy outside helping with the trailer was fast and good at his job. I will be coming here for all my needs thank you guys.
ROGELIO AI chose to change from using digital pick-up to going to the counter. The digital system is too complicated! - the options given as proof of identity (besides a driver license) are ridiculous! Call a relative? (early in the morning when the person works night hours?), call an employer (I'm retired! - and for an early morning pick-up, many have not started work yet!), show a copy of a rental lease (I'm a homeowner!) etc - it would likely be beneficial to many for you guys to modify these requirements and also attempt to not make them intrusive by requesting access to people or information that are not so necessary to share or be inconvenienced as part of the process of renting a truck! - It should be easy!. Thanks!
ADRIAN MEverything was great! Smooth and efficient service. Excellent!
DOUGLAS BThe staff was very friendly and professional. We had to return the vehicle late and customer service made it very quick and easy to adjust our reservation.
Wendy MManager was very friendly and efficient.
MIKE AVery accommodating and interactive to good outcome
PAMELA CI would like my receipt from my truck.
Steven TReally nice lady at the checkout counter
TOMAS SGreat customer service and very knowledgeable staff.
RACHELLE KBad customer service
MONICA MThis team was excellent, great service from enter the building to hookup of my trailer very simple and quick. Would recommend this location anytime. Keep up the good work, a service before self team!!!
GARY RAdiedre, the manager I believe, was super helpful and really professional and really friendly. I love using UHAUL for anything to do with moving or storage for these particular reasons. The whole facility was really nice as well and really convenient. Ryan was also really helpful and resourceful as well as the guy running around moving the trucks and maintaining them. Great crew of people.
Robert O | First ImpressionsPlace is super clean thier vehicles too but it's the staff who are amazing they do am ecredible job of making you feel welcome so professional too thank you do much for a great experience
LARRY G | First Impressionsi just wanna say i love this place. they're all helpful with everything we need.
DIVINEGRACE B | First ImpressionsVALERIE, is the consummate Professional! She is extraordinary because she is genuinely kind, compassionate, helpful & very knowledgeable! VALERIE MADE THE ENTIRE EXPERIENCE, as stressful as this move was for my, ABSOLUTELY PHENOMENAL! I Highly Recommend this U-Haul location, specifically because of VALERIE & how REMARKABLE SHE IS….Fantastic Leader!!
Diana L | Overall ExperienceHorrible experience. All of the employees were high and lots of homeless around the facility.
shady e | Overall ExperiencePete Rivera, GM, was truly the most personable, knowledgeable, understanding of the stresses involved in moving and just very kind, U-Haul management person I’ve ever come across!! He goes above and beyond with Every Client he worked with …he’s a joy to watch & and extremely hard & conscientious worker! He was Everywhere & always pleasant!! Valerie, who predominantly ran the storage was wonderful! Very knowledgeable, kind, helpful & funny! I’m so fortunate to have found this Staff!! AMAZING!!
Diana L | First ImpressionsThe customer service was tops, had help from a worker moving a expensive leather couch.
Jason H | Overall ExperienceValerie best customer service kind I would give her a raise.
Babak S | First ImpressionsGreat staff Valerie was very helpful and made it easy
anthony w | First ImpressionsVery good staff. Very nice facility.
Dena W | Online Move InPete, Ryan and the young lady with the snow hat were exceptional! They were very knowledgeable and so helpful!!! I would use them again and I would recommend Uhaul also!!!
Regina G | Overall ExperiencePete was very helpful. He was also friendly.
Lakishia J | Overall ExperienceN/A
MANUEL G | First ImpressionsMary and team were very responsive and helpful in every possible way. Refreshing to get great customer service. Thank you Mary and team.
Terry G | First ImpressionsEvery aspect of my experience at U-Haul storage was wonderful. I even set the alarm of a couple of times due to my unfamiliarity with the check in process. The staff was very understanding at these times. Great job!
GREGORY E | Overall ExperienceExactly what I needed Thank you...RC
richard c | Overall ExperienceOverall excellent. Friendly and very helpful
KHOON T | First ImpressionsTook care of my needs
richard c | First ImpressionsTheir hard working, chill people.
KENNETH K | First ImpressionsKayla and the team were great. Each person was always helpful. Would definitely rent from here again. Thanks for the hassle-free experience!
RUSSELL D | Overall ExperienceOnly issue is the sensitivity of that darn card swiping machine for access inside of storage facility, other than that it was great.
CLAUDIO P | Overall ExperienceKayla was a great help getting settled in my new rental unit. Process couldnt have been any easier.
MICHAEL T | Overall ExperienceMy husband and I were Blessed with every staff that we encountered, always willing to help just when we thought the wind was out of our sail, Kayla’s team were so helpful with there willingness to help. As a traveling nurse I have gone through several moves but here are the facts Moving is already stressful and this storage this U-Haul were a Blessing to us and we Thank you we honor your willingness to assist. Kay and Brian
Khadijah B | Overall ExperienceMy experience this time with renting a U-Haul in Vegas and getting it dropped off and unloaded in N. San Diego was a nightmare but the tiny petite lady with long dark hair at the 950 Mission address helped turn things around for me! She needs a raise or a bonus since the person at the drop off facility in Vista wasn't any help at all!
Pamela S | First ImpressionsYou have the exact resources for the move You provide choices in items , storage The business is "complete" to serve for all moving needs I am thankful for having this service but it would be nice to make it a little more affordable since most people using your storage services are homeless or about to be. Many are seniors and other have children. Making the process more affordable would help people to move on faster and make room for more people in need. Please help the community this way. Prices are increasing and we do not find a way to help with the cost and prices then soon there will be a lot more homeless in our community. Thank you.
Irene P | First Impressionsthe only complaint I have is the key pad entry. if it rains or not the #9 can't be invited for code entry. if I didn't have another storage I would not been able to enter after 7pm. that would have made me very upset as well as it would if been an inconvenience with my work hours. please inform your corporate. it's been like this for about 2 years now. other than that I have zero complaints. thank you
Deb L | Overall ExperienceThe entire team is amazing. I can’t give them enough stars. The very best customer service experience
JERRY J | First ImpressionsThe staff was excellent, especially the guy in the office with a beard.
David A | Overall ExperienceMary the staff member who helped me through is the best. She made it so easy , answered all my questions, advised better what could work for me and was very friendly. I left knowing I have a friend in them(Edward and another gentleman) who was there. I went there browsing but ended renting a unit. Keep up the good work guys.
sarah w | First ImpressionsClean unit, carts are nice to move things to the unit. Friendly staff, and online services helped me secure my unit as i packed up my house.
Branden B | Online Move InExcellent place
JOSUE M | Overall ExperienceWonderful and friendly staff.. thank you
MARGUERITE K | Overall ExperiencePeople should not smoke on the property
Jeffry N | Overall ExperienceTo everyone at store facility at Escondido CA. We appreciate everything you done for us, I could never say anything bad about the employees they were the greatest and very helpful and knowledgeable in every department Thank you Happy Holidays
Jose A | Overall ExperienceVery courteous staff and willing to assist me during my time of bereavement. I was there.to help my mother after her husband died.
Richard R | First ImpressionsI stored ALL of my belongings here for over a year and was grateful I chose them. The price for my unit was the best I could find. I was on the property 2-3 times a week and it was always well maintained. The staff was helpful and accommodating when asked. I would and do recommend this place to anyone needing to store.
Amos K | Overall ExperienceAppreciate you and your Team.
TERI B | Overall ExperienceThe manager is pretty awesome and very knowledgeable.
Aaron G | Overall ExperienceA big problem this place has is they always have U-Haul Trailers and/or Trucks in the storage loading and unloading zone. I asked multiple times to multiple employees to move them but it never gets done. For the last few years I’ve had my units I’ve had to constantly deal with not enough parking for us storage tenants.
chad B | Overall ExperienceCharged for an additional day of trailer rental, even though I called while at my U-Haul storage unit and had them come remove the trailer for me there. They kept calling me days later asking when I’d return it I told them I had. They called again asking to confirm I’d returned it because nobody wrote it down. I said I was nervous I’d be charged since my return wasn’t documented, the rep assured me I wouldn't be. Just found the extra charge while looking through credit card statement, otherwise wouldn’t have noticed it. Rep said someone will check cameras at facility and call me back I’m 72 hrs, if not “keep on calling back” Okay but I’m sure the cameras erase by then so this seems weird and a huge hassle for me who made sure I got the drive done in order to return this trailer. I don’t care that it’s less than 100 it’s the principal. Zero instructions how to enter unit, didn’t have scissors on me to cut green zip tie placed on the lock. Employees outside were very nice and helpful, only redeeming quality. I’ve already called the storage facility, hence the feedback I’m leaving here for being charged an additional day after uhaul picked up my trailer at one of their own storage locations.::how could that be any easier and more obvious that I returned it on time? I literally don’t know.
Marie J | Online Move InThis U-Haul location is the best. Kayla, Ryan and all the employees are awesome! I rented the storage for a little over two years and I had a wonderful experience.
Lucy K | Overall ExperienceKayla squared really went above and beyond to make me feel special. They seemed to genuinely care about my concerns and answered every question I had. Mary in the cleaning out the trucks upon being returned department also helped steer me in the right direction.. the place is always spotless, and I will definitely recommend it once I make a friend..
Robert K | Online Move InGreat friendly staff, would absolutely recommend!
Omar V | Overall ExperienceVery friendly people
Barbara D | Overall ExperienceI don’t understand why I have a final bill for 184.95 for this month when my daughter took care of my unit in time only leaving the dryer in the unit which was told to the manager Kayla and she said she would have it moved out for 40$. After looking at my receipt it’s showing that I still have the amount of 185$ yet to be paid.
MICHAEL U | Overall ExperienceEveryone working there were very helpful and friendly. Great experience!
JEFF W | Online Move InI hated going to the storage unit because of all of the homeless and outside filth. Some of the staff were great others not so much. The units themselves were fine once the new elevator was installed it helped the old one was dangerous. To answer the above questions truthfully I would need a comment box for each choice.
jeff l | Overall ExperienceVery nice and respectful staff!!
Clifton S | First ImpressionsClean
martin p | First ImpressionsThe building was not well-maintained, and heavy rains ruined the contents of several storage units, including mine. When I tried to put in an insurance claim, I was told I needed both before and after photos of the contents, or the insurance company would not pay for damages. This should be explained to new customers when they opt to buy the insurance, but it was not explained to me, and I am out all the insurance money I paid in.
Lisa W | Overall ExperienceWhile I'm a big fan of u-haul, we had significant problems reaching the facility whenever there was a rate increase on the storage unit. Their phones would always go to the corporate office and we left many messages for this facility we're never answered. We left U-Haul specifically for that reason. We did not consider that our business was valued. The people there are great however I think the system is broken.
DOUG E | Overall ExperienceVery friendly, very professional, very flexible and helpful. Thank you
heidi a | Overall ExperienceThe employees were polite and considerate. The manager Kayla was especially helpful when vacating. We really appreciated their kindness.
Dave W | Overall ExperienceFriendly, efficient, and helpful! Thank you all!
cynthia H | Overall ExperienceExcellent location and staff, really saved us when another site messed up a reservation. I would highly recommend site and staff. I will continue to do business here as the staff is top notch.
Oscar A | First ImpressionsThe service was excellent, expensive but that’s everything now days. I will recommend U-haul in the future to people 👍
David W | Overall ExperienceCustomer service was at the highest quality at the onsite store and online website support.
Sandy F | First ImpressionsEverything there is very good five stars
keydi n | Overall ExperienceWe need a 10*10. Just got it yesterday, but the wrong sides. We can pay the differents.
Angelique S | First ImpressionsThank you to all the staff members at Escondido, ca. location. They were all helpful when I had questions.
Vanessa l | Overall ExperienceIn the short time I had a Unit there, never a problem!
Dave R | Overall ExperienceEveryone&everything at Uhaul in escondido is top notch, can't say enough about them!!!!!!😊😊😊😊😊
ollie b | Overall ExperienceThis place runs like a well oiled machine. It as super easy to unload. Staff are super friendly
Kristin S | First ImpressionsGreat staff. Clean and convenient storage
Thelma H | Overall ExperienceDisappointed that you would not prorate my rent upon move out.
Janice P | Overall ExperienceThank you U-HAUL
Betty H | Overall ExperienceKayla M was very helpful. Everything was easy to access and move into. The available equipment was more than we needed and all worked great. The area is well maintained and secure.
Jonathan D | First ImpressionsThanks for your help If I need your help in the future I’ll will be back. I’m completely satisfied with your services Dr Stan
STAN A | Overall ExperienceWonderful staff, the facilities were very clean. The lady doing the cleaning was very easy to work with. We would use these facilities again.
ROBERT U | Overall ExperienceThe storage facility was clean, well lit and secure. But most important to me was the kindness and reassurance of the manager Mike. He went above and beyond with customer satisfaction. Thanks, Mike!!!
Victoria C | First ImpressionsNice and friendly
Betty H | First ImpressionsThis particular Uhaul was amazing. I had storage for years and I always knew my items would be safe.
Tara F | Overall ExperienceExcellent storage facility, and well maintained! Nice and helpful staff....
Jonathan S | Overall ExperienceThe lady Deb had the place looking so clean all the time .
STEPHEN E | Overall ExperienceThe old manager was very helpful and kind the new manager was rude and not helpful. I paid my rent always on time and I got no respect The Big Dig
OBERA J | Overall ExperienceJose, Ryan, Kayla, and Debbie have all been very helpful and professional.
Peter M | Overall ExperienceKayla is great!
Bonnie L | First ImpressionsThe teem work is very nice welcoming and awesome
Emad M | Overall ExperienceBest storage in the area. The staff always went above and beyond, the place was always clean, easy access. Jose and his team were and are amazing. I was actually sad to give up my space. I will definitely use and recommend this facility again.
JERRY J | Overall ExperienceAlways helpful.
Robert B | First ImpressionsAmazing service from the front desk to the grounds men! Thankful and thank them for excellent service
Raquel C | First ImpressionsThank you also for your service and I will definitely come back when I need one in the future.
Yolanda N | Overall ExperienceJose, Kayla and staff were great people. Very helpful and always courteous.
John W | Overall ExperienceEveryone is always super helpful. I usually communicated with Justin but he is no longer there. All employees are super helpful.
Alexis E | Overall ExperienceGreat experience
Soheil S | Overall ExperienceI appreciate the prompt service provided by Mr. Jose Del Prado and Debbie. Friendly and courteous staff.
Yolanda N | First ImpressionsThis reservation was cancelled because the storage room was claustrophobic and very inconvenient with a big heavy door that needed to be opened while pulling a hand truck. I have yet to see the charge reversed as promised.
bob l | Overall ExperienceThis U Haul facility was excellent. All the staf members were kind efficiently working professionally with high performance nod their jobs . I was happy and want to recommend any body U Haul on mission in Escondido.
In-gyeong L | Overall ExperienceThis was quite a contrast in facilities, attitude and customer service from the Poway location. I was absolutely impressed with everyone here! Thank you for all your help!
Jared S | Overall ExperienceAlways friendly and helpful. Very clean and we'll maintained.
Janice P | Online Move InAlways helpful , nice, and friendly
PATRICIA M | Overall ExperienceVery helpful cheerful employees. They all were helpful especially the employee who checked me in, I’m sorry I don’t remember his name but he was great!
Sandra W | First ImpressionsJose at this location was excellent... but before this we problem after problem... From the previous manager (Justin) to elevator issue. But the biggest complaint is getting a hold of anyone there or at corporate. Waiting on hold for over an hour is unacceptable and not being able to find information unless you drive to your unit is unacceptable as well. Uhaul is a huge national facility... It should be run more seamlessly
Desiree P | Overall ExperienceThes SUPER clean facility with very helpful staff made all the difference to me in a day that wasn’t so smooth!
Chelsea S | First ImpressionsIf I could give this experience negative stars I would. I will NEVER EVER use uhaul again and I will tell everyone and anyone about my horrendous experience so that they don’t have to use this company
Jose S | First ImpressionsOnly the price are way over the price for the same unit at any other store.
Terry P | Overall ExperienceAlthough the system was down staff was extremely accommodating and helpful. Moving is stressful but their patient and helpful personalities decreased our anxiety.
Thelma H | First ImpressionsManager and all the staff was helpful, hardworking and friendly.
Mitesh J | Overall ExperienceThe staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!
Trina S | First ImpressionsAlways cheerful, respectful, helpful to their customers.
Lorena L | First ImpressionsStaff were always helpful.
Jeramy L | Overall ExperienceI was pleased with every element of the rental and move in process
David B | Online Move InEmployees were very helpful and generous.
Matthew G | First ImpressionsI am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!
Becky D | First ImpressionsJose and his staff were excelent
ROBERT T | First ImpressionsGreat customer service!!
Cynthia H | First ImpressionsEasy to get in and out, good location and I didnt have to worry about any of our stuff. It's great that uhaul gives you this free month to get settled in.
MARTY F | Overall ExperienceThe entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.
alan v | First ImpressionsLife savers ! Thank you
Tim L | Overall ExperienceWay too expensive, no prorating. Will tell people to stay away.
dorian D | Overall ExperienceI was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.
Connie F | Overall ExperienceExcellent customer service, location and hours.
Yvette D | Overall ExperienceThe staff was great. My rating is because the elevator was broken and wouldn’t be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn’t about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20’ u-haul emptied out and back in time.
Brittany S | First ImpressionsHad a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!
Amy B | Overall ExperienceUsually long waits at the desk, one of my pillows got moldy. First 2 months I didn’t receive a phone call or email, and their letter did not reach me until after the late fees on my rent were applied. My belongings were secure and safe however
kiora r | Overall ExperienceThe second time that I have used this location, and I was treated with the utmost courtesy from everyone that works there. I'd highly recommend 👌 this location to anyone in the San Diego North County.
DEBORAH R | First ImpressionsAttention was good, see a couple of drug addicts look a like persons walking in and out the building in the after hours...
ernesto p | First ImpressionsMaybe it's just this UHaul, but the service and warmth of the staff is XLNT!!
Janet P | Overall ExperienceAlthough your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don’t get burnt out and discouraged
Desiree P | First ImpressionsThe service was very good. But my order was not in the system. I had a print out and reservation # and it is in my online account But not in their system.
James K | First ImpressionsFriendly service. Clean and secure
richard s | Overall ExperienceManager was rude and didn’t care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn’t care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.
Krysta K | First ImpressionsI really like U-Haul's packing boxes and box tape! But because I am looking for a storage-only type facility I found the heavy amount of traffic (for U-Haul trucks, trailers, etc) to be a bit inconvenient. While U-Haul would be my go-to place for those type of things (and more boxes!), I would most likely only use a U-Haul facility for storage if it was the only thing offered at the location. Staff was super friendly and helpful! I'll be back for more boxes!!
Jennifer L | Overall ExperienceI am writing about my recent one-way U-Haul Truck Rental from El Dorado Hills to Escondido, CA. It is U-Haul Contract 22518356. I chose my destination point because they had on-site climate-control lockers. I made the locker reservation at the same time I reserved the truck. When I arrived at my destination on May 1st, they did not have a locker that was usable for me. The only 10x10 they had was on the second floor and their elevator was broken and they had no idea when it would be repaired. I had dozens of boxes on the truck and it was not acceptable to have to carry them to the second floor by steps manually. I told the check-in clerk that it would not work and my only solution was to keep my property on the truck at no extra cost until they could provide a suitable locker. He checked with an associate and told me that was OK to do. So, when I was called the following week that a suitable locker was available, I rented it, unloaded the truck and returned it. I should not have been charge anything beyond my initial fee for the truck rental, yet I was charged for an extra seven days truck rental. l request you issue me a full refund. Incidentally, right after my experience in my first attempt to return the truck I filed a complaint on the U-Haul website with both the truck and locker contract numbers and asked that I be contacted by phone. Nobody ever responded.
Michael L | First ImpressionsMy original unit was n the second floor, but upon arrival we were informed that the elevator was out of order. The alternate first floor unit 5x8x9 we were assigned was available according to their system, but there was a lock on it. The lock was cut only to discover that the unit was still occupied. The only other units were either too small or a larger 5x8x10 was available at a higher price, considering our situation we accepted the more expensive unit. Justin the employee assisting us was very courteous. Perhaps we should have been given the larger unit at the price of the first two units we were assigned, and given the fact that we have 1 free month of unit rental through our previous trailer rental I really cannot complain too much.
Kenneth M | First ImpressionsBest experience with U-Haul EVER in my 58 years. THANKS SO MUCH !!!
Janet P | First ImpressionsGood location and very clean
daniel f | Overall ExperienceFriendly, efficient, handled everything in timely manner.
Connie F | First ImpressionsVery easy experience
Florencio F | Overall ExperienceThe store manager is great! He went above and beyond to help us and we really appreciate him!
Ana V | Overall ExperienceGen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.
Alan V | Overall ExperienceI’ve used many storage facilities and this one is by far the best one I’ve used. The units are immaculate and the customer service is impeccable. Highly recommend.
SHANNON G | First ImpressionsStill is not visible on mobile app Asked 2 x
Kelly H | First ImpressionsGreat service, clean facilities! Thank you!
David C | First ImpressionsThe manager was extremely helpful and courteous. Thank you.
JONATHAN C | Overall ExperienceNot having access after 7:00 pm was not always convenient. Overall this was a great place and the staff was always helpful with good customer service.
CAROL A | Overall ExperienceFriendly staff and great customer service. Location feels secure
Deodato M | Overall ExperienceJose Aguilar has no customer service skills. Not helpful and condescending with responses. Told me I was confused?! Other employees were great.
Leticia B | Overall ExperienceThank you for giving us the best service possible and thank you for being there for us when we really needed help. Roger is the best manager and a real professional!Thank you for everything! Michael
michael V | First ImpressionsGreat place. Would do it all over again.
IBAN L | Overall ExperienceOnly negative comment was there was only one person at the front desk and a large line formed and it took about 30 minutes to get through the line.
James Y | Overall ExperienceCustomer service was great
dianna m | First ImpressionsVery friendly and helpful.
debbie c | Overall ExperienceJustin was amazing, he went above and beyond to help us with our storage and equipment rental.
ROBERT D | Overall ExperienceReservation was not what was promised on the phone when reserved. 1st floor was reserved, 2nd was provided for the price of the first floor.
James Y | First ImpressionsWish they gave option of 24 hr access
David A | Overall ExperienceCustomer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!
Elizabeth P | First ImpressionsThe guys that worked there were very helpful and these are the best units I have ever used. I would highly recommend them and will use them again in the future should I need additional storage.
Bill B | Overall ExperienceMy unit experienced a water leak I was told nothing was damaged but my items were not in the original boxes in a new unit which was difficult for me to access being disabled. A rat had been in my stuf
Debora R | Overall Experiencein over 11yrs, I never had an single incident or issue with my storage space. Any minor billing issues (my fault, exp CC) we resolved immediately without and fuss whatsoever.
DAVID B | Overall ExperienceI would recommend it to anyone looking for a storage facility
DAN C | Overall ExperienceVer leasant all around
James C | Overall ExperienceGreat customer service and convenience.
gene n | Overall ExperienceGreat experience would definitely use again.
brunie l | Overall ExperienceEveryone is very friendly and helpful. Easy move in.
Alexis E | Overall ExperienceStaff was very friendly and helped me with heavy boxes.
Gene M | Overall ExperienceGreat
norma a | ReservationThe staff was very friendly. I was always helped in a timely manner, which is important!
GINA M | Overall ExperienceCleared out storage unit and did not receive a prorated discount for moving out in the middle of the month. Paid for a full month until August 3rd and moved out on July 15th. Just disappointed.
CORINNA L | Overall ExperienceJustin, the general manager, was outstanding. We had an issue with a UBox and he went above and beyond the call of duty to keep us happy. Justin resolved the issue and got us our boxes quickly. Thanks
Mark B | Overall ExperienceVery clean and secure
Douglas W | Overall ExperienceThank you
Deyanir H | Overall ExperienceGreat staff members willing to help!
Thuy D | Overall Experience