Customer did not leave a comment.Briana B.
Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy
Dothan, AL 36301
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Want to speak to a manager to file an official complaintTerry R.
Customer did not leave a comment.Keona W.
The lady that was working when I dropped it off Needs more manners because she was very rude i didn't catch her name but if I have to rent again I won't be dealing with her if so I will take my business else where thank you and have a blessed dayVickie A.
Customer did not leave a comment.Craig O.
The staff is always very friendly helpful courteous and efficient. Ms Emily H. Is a excellent staff member she's always very polite and courteous when I visit the store.Tonia Y J. | First Impressions
The U-Haul truck leaked water from the roof into the cab when I went through rainy weather. It dripped down on the dash and packages in the front seat. I told the personnel at the Dothan location.DJ W.
Customer did not leave a comment.Ronda K.
Customer did not leave a comment.Shakeya S.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.CALANDRA B. | Overall Experience
Customer did not leave a comment.Michael J.
I wasn’t expecting second floor storage. It was a problem.Don W. | Overall Experience
Customer did not leave a comment.Robert S.
Customer did not leave a comment.irby T.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.Denise A.
Staff member is rude and doesn't care about your situation when terms weren't explained. I personally lost money with a business set up due to not being able to utilize my U Box. This establishment was very unprofessional.April D.
Excellent women hereCARRIE S.
Customer did not leave a comment.B. Scott A.
Customer did not leave a comment.Jamie J.
Everything was awesome here. Employee offered to help unload my car from the trailer & decouple the trailer from the truck. Inspection was quick and easy & inspector was friendly!Chase D.
Great job! So helpful!Kimberly L.
Customer did not leave a comment.CARRIE S.
Same as aboveLester J.
CSR could not find my contract for about 20 minutes. I told them that I was told in N.C. that I was getting a $100 deposit back. I told them that I brought the equipment back 1 day early and I thought I should get 1 day rental fee back but that wasn't U-haul's policy on 1 way rentals.William W.
Customer did not leave a comment.Lincoln B.
Nothing. It went very wellCharles E.
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.Whitney W.
Customer did not leave a comment.Alesha P.
Customer did not leave a comment.Murry H.
Convenient location-friendly staff - good equipment. I'd suggest a customer service rep answer the phone during normal business hours aside from a canned recorded answering service-orâ€¦expand the option menu to speak with a rep.Pitt T.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Isiah C.
Customer did not leave a comment.Jackie S.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.David G.
Customer did not leave a comment.Barbra H.
CSR was nice and helpful. Great experience.Janet S.
The staff was very busy and supplies were low as with what seems like everywhere these days and the young women handled everything with professional serviceBruce D.
Customer did not leave a comment.Heather G.
Customer did not leave a comment.Jean R.
The staff were very diligent and proffessionalPatrick O.
Customer did not leave a comment.Roy W.
Customer did not leave a comment.John H.
Customer did not leave a comment.micah S.
They are very unorganized, there is a bunch of girls standing around doing basically nothing. The pictures of trucks are not accurate there are dents scratches and missing parts. When you return the truck the girl says did you pay with credit? You answer yes she says that's it you can leave. Then you get the reciept shows you didn't put enough gas in truck! CHARGED $30.00 PLUS $15.00 FOR GAS! If it wasn't for the picture we took in the parking lot of the gas Guage with mileage we wouldn't have gotten our money back! LESSON LEARNED!Kathleen M.
The ladies were just playing and I was on the phone trying to call them, and after 30 minutes on hold I drove to the location and both ladies were setting outside on the steps smoking and ignoring the calls.Khamis B.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.Coleman G.
Customer did not leave a comment.Ricky K.
Customer did not leave a comment.Coleman G.
To expensieIrene H. | Overall Experience
Great customer service, friendly, and knowledgeable!Michelle F.
The truck was ABSOLUTELY dirty. The truck was not parked in frontâ€¦I had to walk all the way around the building and drive the truck around myself. The gas light was on in the truck and I had to fill up for $120 and the truck cut off twice on the road. This was an AWFUL DISGUSTING experience.SHATANYA W.
Customer did not leave a comment.Gavin W.
Everything was 5 StarsDaniel D.
Everything was goodDeborah H.
Customer did not leave a comment.Keith V.
Customer did not leave a comment.Patrick J.
Customer did not leave a comment.Kristi B.
Customer did not leave a comment.Laura P.
keep up the great workJOHNNY M.
Nothing keep up the good workCharles W.
The entire process was handled by friendly and professional ladies. Not one complaint from this happy customer.Paul T.
Customer did not leave a comment.Lisa H.
Customer did not leave a comment.Robert A.
The 1402 Montgomery Hwy Dothan, AL staff are GREAT! I rent an auto transport from this location at least twice a month. There are several other locations that I could rent from, but this the ONLY one I will EVER rent from. The ladies there know what they are doing. They get the customers taken care of quick, yet they are friendly and helpful to each and every one of us. I have seen many customers be so rude to them and the ladies handle it so well. I am a small business owner and would gladly employee any of your staff at my shop. If there is anything you could do to recognize the 1402 Montgomery Hwy location staff that I rent from, I would greatly appreciate it. Thank you, Jason E Jones,Jason J.
Customer did not leave a comment.David R.
Customer did not leave a comment.James P.
Customer did not leave a comment.Alexandra S.
Customer did not leave a comment.Trey H.
Only complaint, the passenger compartment of the truck had a horrible smell.Kolton K.
Customer did not leave a comment.ANDREW L.
I believe that I was overcharged for the use of the vehicle considering the fact that I only had use of it for a short time. I purchased a piece of furniture at Sam's Store which could not fit in my Sorrenta. I drove to Ft Rucker and back and was charged over $80.00!!!! 😣😢Mattie H.
Customer did not leave a comment.wagih G.
Customer did not leave a comment.DONALD M.
Customer did not leave a comment.Bobby K.
Customer did not leave a comment.John R.
Customer did not leave a comment.Dayjah C. | Overall Experience
Customer did not leave a comment.VICTORIA C. | Overall Experience
Customer did not leave a comment.Keona D. | Overall Experience
The service was quick and easy to make the drop off.DAVID P.
Customer did not leave a comment.Isaac H.
The lady's in dothen alabama were greatPaul C.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Barry R.
So thankful for the use of this 26ft truck but it was a little sluggish going uphills and older. Would definitely use again.Joseph B.
Customer did not leave a comment.Dustin R.
Don't rip off the customers would be a good place to start. Train staff to focus on guests in front of them and not the people complaining who came in after. Returned vehicle well over the mark and wasn't offered compensation for putting in additional fuel. Fix the machine so employees aren't manually entering in credit card numbers.Anthony S.
Customer did not leave a comment.Amber W.
We have rented fron this location several times. They are always so friendly, very professional, and always have whatever we need. Great Uhaul location with wonderful people helping you.Helen B.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Pam T.
Customer did not leave a comment.richard B.
The website would not pull up so that I could do my online check in. The ladies there told me to come on in, and they would take care of it. They were extremely helpful in getting us going.Wendy B.
Manning at this location is needed. It is difficult during peak times to talk to anyone because the one person is wrapped up!Nigel H.
The staff is friendly and helpful, had the best experience so farJames W.
People were slow not the employees, employee was great, she was very helpful and easy to talk to.Tyler D.
Awesome place. Cool people. Reasonable price.Bradley B.
Customer did not leave a comment.Al D.
Customer did not leave a comment.David G.
Customer did not leave a comment.Adrian W.
Customer did not leave a comment.Candace M.
Customer did not leave a comment.Gavin W.
Customer did not leave a comment.LATONJA S. | Overall Experience
Customer did not leave a comment.Kiah P. | First Impressions
The staff was really helpful and friendlyChristopher B. | First Impressions
Customer did not leave a comment.Alan H. | Overall Experience
The people there are rude as h&&l and racist. Uhaul will never again get a dime of my moneyMarvin P. | Overall Experience
Storage building has a pest problem.Cashayla L. | First Impressions
Customer did not leave a comment.Constance B. | Overall Experience
The staff where my girl friend works is nice but these folks are truly thinking constantly how to meet my needs and the most a few of the nicest folks here in lower Alabama. I will definitely tell the people I know but I will also tell anyone I hear mentioning about moving or just needing a storage facility about uhaul on north Oaks street here in Dothan Alabama. Thank u all for making me feel a Good family member that u can’t wait for holidays to see again. Sincerely Irean Holcomb. ROLL TIDE ….Irene H. | First Impressions
Customer did not leave a comment.annie b. | Overall Experience
Customer did not leave a comment.Brenaye S. | Overall Experience
You kept my stuff safe for two years thank youGlenn W. | Overall Experience
Customer did not leave a comment.Stephen S. | Overall Experience
Had to file insurance claim due to mold and rats in our unitJEREMY R. | Overall Experience
Customer did not leave a comment.AUDREY G. | First Impressions
Customer did not leave a comment.cynthia j. | First Impressions
Customer did not leave a comment.Christopher G. | Overall Experience
Customer did not leave a comment.Jon S. | First Impressions
Customer did not leave a comment.BRIANNA H. | Overall Experience
Customer did not leave a comment.JOHN S. | First Impressions
Customer did not leave a comment.SHARMESCHA G. | First Impressions
Customer did not leave a comment.David D. | Overall Experience
After only a week I came back to the unit to find out that some of the furniture got wet . Not sure of leak or condensation. There were roachs in the unit . Had to by home defense spray to spray items in storage and all the surfaces.Albert M. | Overall Experience
Customer did not leave a comment.Kimberly Z. | First Impressions
Entrance was not secured a bunch, and didn't work at all one day. No elevator, stairs only. Door too my storage damaged. Trash furniture around the whole time. Bathroom smell like smoke half the time. Bad neighborhoodJeffery K. | Overall Experience
I reserved a U-Haul on 10-2-2021. The U-Haul wasn't available for me to pickup until the next day. The U-Haul facility that I was told to pickup from was closed and had to go to another one to pickup a vehicle. Then once I returned from moving my household goods the storage that was given to me wasn't available to store my furniture and had to downgrade to smaller unit. Also once I was returning the U-Haul the destination was wrong for the drop-off and was advised to take across town to another location which added miles. In my opinion it was alot of wasted time that wasn't necessary and I definitely wouldn't recommend this to any friends or relatives.RICHARD L. | First Impressions
Ants & spiders & bugs got into my storage and onto my things.Disree S. | Overall Experience
Need to install ac or fans inside the facilityLARRYJOE S. | Overall Experience
Customer did not leave a comment.Lenard H. | Overall Experience
Animals were able to get into the unit which destroyed a few items.Jeff L. | Overall Experience
I reserved a 5x8x9 unit online for $65 a month. When I arrived to move in after driving over 1000 miles I was informed they do not have units that size at that location. I could choose between a 5x5 (which was too small) or a 7x11 which was $30 a month more. Also, the unit is the cargo portion of a retired uhaul truck, which I wouldn’t mind except it is at least 12 inches off the ground with no loading ramp so everything had to be lifted up in to the unit. If I had known any of this before I got there I wouldn’t have used this facility.Allison Z. | First Impressions
Customer did not leave a comment.Tywanna M. | Overall Experience
Customer did not leave a comment.Eva M. | First Impressions
Customer did not leave a comment.Shelly K. | Overall Experience
Customer did not leave a comment.Shelly K. | First Impressions
Customer did not leave a comment.Shelly K. | Online Move In
Staff goes above and beyond .. making sure customers Satisfied.. Excellent experience 💯🔥🔥LINDA M. | First Impressions
We had our stuff in storage for a long time. Over the years, the U-Haul team was alway helpful and engaged. We are moving across the country so we don’t need our storage unit any longer. We did buy moving materials and a bike carrier. The staff helped us with our purchases. We will miss this U-Haul. It’s a great business. The current crew is fantastic. Thanks for your help with everything.KORTNEY K. | Overall Experience
The staff went over and beyond my exasperation’s!Teresa S. | Overall Experience
Rebecca help me the Saturday I walked in. She went above and beyond my expectations. She did the same with providing me a storage. The staff was awesome and very polite and perfesional.Teresa S. | First Impressions
The rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!Christie T. | First Impressions
Customer did not leave a comment.Sean D. | First Impressions
There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.Karina R. | First Impressions
The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!Lee H. | Overall Experience
I’m still waiting for my receipt it suppose to be emailed to email@example.comLenard H. | First Impressions
Customer did not leave a comment.MICHELLE C. | First Impressions
Staff was always nice and friendly and eager to help!Christie T. | Overall Experience
Customer did not leave a comment.Penny J. | Overall Experience
Customer did not leave a comment.Nelson T. | Overall Experience
Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.Christopher C. | First Impressions
Customer did not leave a comment.Kenneth H. | Overall Experience
Very helpful staff. Bent over backward to get me through the process.Kenneth H. | First Impressions
Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn’t cancel it like she said. Terrible serviceSheryl C. | Overall Experience
Customer did not leave a comment.Nakia J. | First Impressions
Customer did not leave a comment.Joyce L. | First Impressions
I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.Casey R. | First Impressions
Storage area should be gated for securityNigel H. | First Impressions
Customer did not leave a comment.April V. | Overall Experience
Customer did not leave a comment.Tonya S. | Online Move In
It’s pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all timePatsy P. | Overall Experience
Customer did not leave a comment.Kyle K. | Overall Experience
All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.Matthew R. | Overall Experience
From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I’ll be back at this location.Tiffany H. | Overall Experience
To keep from running the employees & customers going back forth to units, get a golf cart.Susan L. | Overall Experience
Customer did not leave a comment.Bruce P. | Overall Experience
The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be aroundBruce P. | First Impressions
Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experienceJanice H. | Overall Experience
Customer did not leave a comment.phyllis p. | First Impressions
never aswered phone hard to connecttiffany c. | Overall Experience
Truck pulled to the right and the seats hurt my backGlenn W. | First Impressions
Staff was very friendly, helpful and efficientMary W. | Overall Experience
Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.chaddrick o. | Overall Experience
U-Haul employee was very helpful and efficient (Ms. Ross)Japhet N. | First Impressions
My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.CHARLIE S. | Overall Experience
Terrific service!!!Dairian J. | First Impressions
Everything was great except the units were quite small.Lynn M. | Overall Experience
I think there was a miss understanding. I didn’t move out of my unit yetTameka R. | Overall Experience
Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!Catherine D. | First Impressions
As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.Jasmine B. | Overall Experience
Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.Kevin C. | Overall Experience
Staff very friendly and helpful !!!Miguel A. | Overall Experience
Good customer service and very friendlyDominique P. | First Impressions
I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.Danielle L. | Overall Experience
Very friendly and helpful. They met all my needs. Thank you Uhaul!karen h. | Overall Experience
The GM was very helpful with assisting me with everything I need to make my move easy. .CHYKEL T. | First Impressions
My things got messed upMelissa P. | Overall Experience
The service was great and the Manager Jay was outstanding.Khadarr M. | First Impressions