Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Montgomery Hwy

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Cheryl L.
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Joseph W.
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Thomas F.
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Personnel very helpful and friendly!

Jeffery C.
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Vehicle was filthy, had not been sanitized. I was handed the keys which were deposited in in the drop box by the individual that came in the store behind me. I had to wash the windows inside and out to be able to safely operate the van.

Kimberly W.
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Customer did not leave a comment.

Jonathan C.
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The new staff on Montgomery in Dothan were excellent and super helpful. I wish more of the UHaul centers were operated the same. Even with the frustrations of dealing with the traffic center and the police (there was a theft at the site just prior to my arrival) they maintained a professional and comfortable environment.

Priscilla B.
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The day I went they were extremely busy with only one person waiting on customers. Overall it was a good experience with good service and good truck. I will use them again in the near future.

Donald W.
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I was told to pick up the 26 ft.truck from one place from some black lady.I waited there over an hour for someone.Nobody showed up.Had to call @ drive another few miles to get my truck to move with.The men had to wait on me for me to bring the truck to my upstairs apartment to start moving.They were working by the hour."" If you tell someone to pick up his truck somewhere,,make dam sure that truck is gonna be at the place you tell people to pick it up.Lady at Montgomery store was very helpful@ nice.Thank you.

Lori M.
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The employees do not know what to do. I have been given the wrong information and over charged twice. When I called to try and straighten the mess out I was called dishonest. Luckily I had documentation to prove what I was saying. I will never use Uhaul again. I’m contacting BBB social media. I will also be contacting an attorney.

Bruce P. | First Impressions |
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The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Justin B.
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James R.
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Christina C.
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Janice H. | Overall Experience |
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Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

Shaun T.
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The customer service rep was VERY rude and made very rude comments and the trailer I rented had a light out and the jack only worked when I lowered it on my ball of my truck, but when i brought it back and began to lower the jack the handle fell off and stopped working and when I told the rep about it, i was told i would probably have to pay for it or part of it. I don't know if I'll use Uhaul anymore after this experience.

phyllis p. | First Impressions |
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Customer did not leave a comment.

Timothy A.
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The staff is horrible. They are not friendly at all and they are all unprofessional. If there were more uhaul places close to our area we would use them and this company.

Pamela M.
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It seems like there could have been more employees.

Darryn P.
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Marquita A.
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Casper W.
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Theodore M.
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Adam N.
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Patrick W.
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Cletus Y.
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Recommend with a warning the help might be reduced. The line was out the door the morning I returned the trailer, so I left and called U-Haul to tell them I left the trailer. Only one person was working to help six people with orders and drop offs.

Jonathan B.
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Customer did not leave a comment.

Philip D.
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The lady that always helps me at the front desk is really sweet and very knowledgeable, I was very pleased by her professionalism. I wish I remembered her name. But the location does very well.

pat B.
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OK.. first would recommend as they have good inventory Second. Rented 6 x 12 open trailer. Bed was covered in construction from demolition. Actually looked like old siding made of asbestos. Averaged 1 to 2 inch pieces Third. Location is to congested. If. Really asking for opinion then move receiving area for trucks and trailers to rear of building. Plenty of room to drive around building and plenty of room at rear to park and receive equipment. Had to sit in road for 8 minutes at drop off and 5 minutes at pick up just to pull in then no room to park while back is larger and just sitting there empty

Staphanie L.
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Jeff W.
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Akeem T.
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Lori M.
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Hasan K.
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Excellent costumer service I'm Handicap in legs they help me with everything great great costumer service 10*****

Jefferson D.
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could not get into the place because of the long lines.. out the door.. so i did the online check-in and left the truck blocking the entrance..

Dean H.
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Have more than one person working the register on a early Saturday morning. That lady deserves a raise

Tina B.
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Customer did not leave a comment.

Andrew D.
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There was only one worker there. He was fine, but we had to wait over an hour to pick up a trailer we had already reserved. And the drop off point he gave us was over 20 miles away, when there's one only 5 miles away. When I mentioned this, he dumped it back at me, and said I could call an 800 number to change the location- and then he didn't give me the number. There were 5 other customers waiting while this transpired.

Pamela C.
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Hire someone to work, needs staff

James W.
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I was supposed to pick up a truck from the rim shop, but the truck was still out ! But after a phone call the manager was able to locate me another one at the main branch in only a few minutes ! It was not far down the road and I look forward using your service again ! Thank You

Isaac D.
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Zaddria M.
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Antonio R.
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Sheena D.
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tonya J.
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Mark S.
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John S.
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Trailer was junk!

Larry S.
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irish or evelyn K.
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Na

Eugene M.
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Raymond G.
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Joel R.
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Christopher F.
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DARLENE L.
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Jaquay S.
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The information given by the dispatcher was inaccurate from the information given to me by this location which resulted in me paying a larger amount than I was initially told about.

william R.
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Assisted in everyway and answered every question. Very friendly staff!!

David H.
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Check in was smooth and fast great staff.

Eva C.
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Alyssa G.
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Danny C.
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It can not get any better.

William B.
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Guy S.
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The rental was quick & easy online... pick up was fine friendly folks...

Shirley H.
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The manager was very mean that day I needed the vehicle for three days he would not do it. I had to may more because of him

Adolphus D.
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Customer did not leave a comment.

Thomas H.
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Check in was quick and easy! Personnel were knowledgeable about my contract and understood why my drop off location was different than my original destination. I have been to this location many times and everyone seems to like working at Uhaul and they do a great job

RAYMOND P.
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Customer did not leave a comment.

Jonathan G.
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They were extremely helpful. They assisted me with the unhooking the trailer. We always use this location for pickup/returns in Dothan AL

Jason W.
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Patrick S.
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Timothy A.
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Mark J.
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Seonondra T.
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All of my expectations were met

Octavia K.
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Logan G.
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Timothy K.
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Percy B.
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Michelle S.
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Jenifer W.
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Jose P.
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robin S.
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The man @ the desk was poorly trained. He didn't do a pre trip inspection, on his phone texting & in general, just acted like he didn't want to be bothered by paying customers.

Violet S.
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Everyone was efficient and friendly. I can’t think of a way that would make it better for the customer. Thank you for the time put into having a sufficient and clean business.

Teresa R.
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I always use this U-Haul location for myself and family! Customer Service is always top notch....friendly, informative and fast. The equipment is always perfect and available! Thank you for being PERFECT!

TOM H.
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Buy the property next door and enlarge your footprint to increase the parking for picking up and returning vehicles. The current layout is too restrictive when you have more than 3 customers onsite at the same time.

William F.
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Customer did not leave a comment.

Patsy H.
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Debra H.
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Lisa R.
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Jan S.
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Beverly L.
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Kevin M.
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Staff acted as though they could care less if I rented a trailer there. I swept out dirt, debris and a half dozen screws and nails. Luckily, I swept before I even considered loading. Someone could have been injured, damaged property or flattened a tire. I received a text that my 24 hour rental was over at noon. Something about clicking a link and a $20 convenience fee. I don't understand that nonsense. I told them it would be more than 24 hours when I rented the trailer. I just called and extended the rental. Both ladies in your "work from home" reservation department were very friendly and helpful. Pick up was okay. Return was very efficient. If U-Haul had a competitor I would go there. I may just buy an enclosed trailer.

tiffany c. | Overall Experience |
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never aswered phone hard to connect

Debbie Y.
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Debbie Y.
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Wendy T.
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Another employee would be nice. I had to wait over 30 minutes to get any help, because their were so many customers in the store. The employee that was working was apologetic and professional.

MATT S.
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The guy in Dothan was very helpful and worked with us the best he could.

Tayvien W.
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Customer did not leave a comment.

Phillip B.
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The guy who I delt with was a complete ass !!

Cletus Y.
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Nicole E.
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James W.
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I always get great service, I know the equipment is maintained, and clean . I rented a motorcycle trailer twice and they pull very well and are equipped to haul a motorcycle.would suggest if your hauling your bike etc. This trailer is something you want have to worry about.

thomas and Tonia W.
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Customer did not leave a comment.

Travis P.
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Great friendly service. The gentleman unhooked the trailer from my vehicle and put it away and send me a digital receipt immediately. Very quick service!

DARRELL J.
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I was charged after I paid for my rental. When I called the store to get an answer i was given multiple excuses as to why it happened. They said it would berefunded and I'm still waiting.

Robert N.
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Shakeitha B.
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Glenn W. | First Impressions |
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Truck pulled to the right and the seats hurt my back

Mary W. | Overall Experience |
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Staff was very friendly, helpful and efficient

chaddrick o. | Overall Experience |
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Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

Japhet N. | First Impressions |
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U-Haul employee was very helpful and efficient (Ms. Ross)

CHARLIE S. | Overall Experience |
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My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

Dairian J. | First Impressions |
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Terrific service!!!

Lynn M. | Overall Experience |
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Everything was great except the units were quite small.

Tameka R. | Overall Experience |
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I think there was a miss understanding. I didn’t move out of my unit yet

Catherine D. | First Impressions |
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Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Jasmine B. | Overall Experience |
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As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Kevin C. | Overall Experience |
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Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Miguel A. | Overall Experience |
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Staff very friendly and helpful !!!

Dominique P. | First Impressions |
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Good customer service and very friendly

Danielle L. | Overall Experience |
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I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

karen h. | Overall Experience |
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Very friendly and helpful. They met all my needs. Thank you Uhaul!

CHYKEL T. | First Impressions |
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The GM was very helpful with assisting me with everything I need to make my move easy. .

Melissa P. | Overall Experience |
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My things got messed up

Khadarr M. | First Impressions |
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The service was great and the Manager Jay was outstanding.

RONALD K. | First Impressions |
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Awesome service. Thank you.

Suzan S. | Reservation |
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would be nice to get credit back for unused portion of storage since moved out early

Ladonna M. | Overall Experience |
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Great service

PETE S. | Reservation |
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Customer Service was great thank you.

lakeisha M. | Reservation |
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I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

Mark D. | Reservation |
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The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

michelle c. | Reservation |
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After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.

Kellyn D. | Overall Experience |
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Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Jorge F. | Reservation |
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New storage units/very clean

Kenya W. | Overall Experience |
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The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Keith P. | Overall Experience |
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We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Stephanie F. | Overall Experience |
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They were very helpful.

selwyn l. | Overall Experience |
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Very clean just wish there was an elevator like the signs said

Misty M. | Overall Experience |
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I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.

charlene s. | Overall Experience |
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The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.

dianna p. | Overall Experience |
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Working with the staff in person was great.

No reviews have been submitted for this location.

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