Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

3572 reviews

1402 Montgomery Hwy   Dothan, AL 36301

(334) 794-6681

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 794-6681

1402 Montgomery Hwy
Dothan, AL 36301

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Calling u haul pls. Don't put them on hold so long you guys are excellent Amen

Barbara S. 
Rating:
1.0

The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!

Lee H.  |  Overall Experience 
Rating:
1.0

Brianna was rude and disrespectful. They didn't have the correct amount of furniture pads I preorder/reserved and the furniture dolly. When I ask about them, Brianna said, “We don't have control of these items, so you get what we have; deal with it.” She was short with me and had a smart-aleck remark for every question. When I asked to speak with the manager, she said she wasn't here and that she was the assistant manager. U-Haul needs to demote her and retrain her in basic customer service, and she severely lacks in it . DO NOT USE THIS LOCATION!!! THEY DON'T DESERVE YOUR BUSINESS ($$$)!!! #worstcustomerexperience #neveragain #usepenske #usebudget

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Leo G. 
Rating:
4.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

Kent G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Customer did not leave a comment.

Shonte D. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

GUY S. 
Rating:
1.0

I had to wait for over an hour past my reservation time the employee was very very rude there was other employees that refused to help as there was multiple people there I was charged 150 late fee I will never use this company an tell my friends an family how rude y'all treated me

Jana T. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Tabitha R. 
Rating:
3.0

I’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com

Lenard H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIDGET C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

Talitha W. 
Rating:
5.0

Customer did not leave a comment.

Natasha M. 
Rating:
5.0

The customer service was excellent.

Gilbert G. 
Rating:
5.0

I was treated with respect and concern and the representative made me feel like I were doing the company a favor by coming there, thank you for your assistance.

Annie M. 
Rating:
3.0

There were used dirty masks in truck I saw after leaving and empty drink bottles

Edmond B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Good work 👍👍

lester J. 
Rating:
1.0

The agent that helped me at the store was excellent however the 2 reservations I had before caused me to have a terrible experience making me drive 100 miles to this location to receive a truck. I'll never use U-Haul again

ALFREDA J. 
Rating:
4.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Raynell W. 
Rating:
3.0

Customer did not leave a comment.

LOUIE S. 
Rating:
5.0

Customer did not leave a comment.

TRENA G. 
Rating:
5.0

Other than having to provide redundant information for every rental, it was a good experience.

Melvin R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Good to go, Thanks

Doyle J. 
Rating:
4.0

Nothing except I struggled with the lock box. I pit the codes in but wasn't aware that I had to take a key and turn the key thing to the bottom. When I called he didn't say anything either but all and all I had no issues. You guys were great. What can I say operator error hahahha.

Makesia E. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Doyle L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Melvin R. 
Rating:
1.0

Better customer service. I rented a uhaul Saturday and returned it early I was told it would be checked in and a receipt would be emailed and I still have not gotten anything

Charles C. 
Rating:
4.0

I was renting a trailer to help me on my job. There was only one person in the whole place to wait on customers. It took me 40mins to get a trailer, that I had reserved ahead of time. I ran late all day.

David S. 
Rating:
2.0

Not friendly ,3 customers had to wait for someone to come inside.saw no males to help the girls

Michael S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

I didnt get a option to put in the amount of gas, but I did take a picture

Latoya Y. 
Rating:
5.0

Customer did not leave a comment.

Jade C. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Karen N. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Brianna was so helpful greet customer service

COURTNEY F. 
Rating:
5.0

This location is very busy. They really need more help, but was great to do business with.

Max F. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Staff was always nice and friendly and eager to help!

Christie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Trailer was dirty outside but the uhaul rep explained to me how to note it was dirty on the website.

David M. 
Rating:
5.0

Customer did not leave a comment.

Penny J.  |  Overall Experience 
Rating:
5.0

Best customer service in the USA, very happy with the service Thank you. Walquiria Figueroa.

Walquiria F. 
Rating:
3.0

The service was great. Friendly and officiant.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Trakiala B. 
Rating:
5.0

N/A

Daniel P. 
Rating:
1.0

Professional customer service is a wonderful tool to have especially whenever the world is in a pandemic however whenever you have GMs over your stores like the one that I bumped heads with while there was a lobby full of people there, I will not reccomend anyone to go there and get talked to in that manner and I also feel sorry for the young lady that was trying to help me and she told her to stop talking and get back behind the counter. The public needs your help just like your business needs the public but if she continues to run that store it won't be the pandemic fault for loss of business. She claims her name was Ashley or Emily I'm not sure what it was but she's not a true people person I do know that.

Tiffany B. 
Rating:
4.0

Customer did not leave a comment.

Terri D. 
Rating:
2.0

Poor customer service. Trailer lights didn't work. I told cashier I didn't want the $8 protection and she charged it anyway. Made me back the trailer up into the spot when I returned.

Anthony S. 
Rating:
5.0

Understaffed. 4 people waiting to dropoff.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer service needs a lot of improvements, 4 phone calls and over and hour on hold before I could make a reservation.

Joseph W. 
Rating:
5.0

A very smooth operation.

MELVIN R. 
Rating:
5.0

So Brigett had gone home sick and the other lady called her and asked her if she coul come and hook up the transport because she was new and didn't know how. And Brigitte came back. Kudos to both of them they were GREAT!!!

SHELIA S. 
Rating:
5.0

Great people , just too bad so small location , very little parking for customers! Otherwise great people

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Fredrico J. 
Rating:
4.0

Customer did not leave a comment.

Tyler J. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

ALFRED L. 
Rating:
5.0

Great customer service and staff. Would highly recommend to others.

SCOTT R. 
Rating:
4.0

If you can have more worker's

daisy W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL W. 
Rating:
5.0

The employees I dealt with were very helpful. The truck worked well for our need. Only thing I can say could need done is that the side mirrors were hard to move. Could use some lubrication. Over all very good experience.

Scott D. 
Rating:
5.0

Very satisfied

Homer W. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

The team is TOP NOTCH...cannot be improved upon. I am 77 years old and have a damaged right shoulder. With each move from that location, the employees (females) competently and efficiently hooked up the trailers and checked out signal lights. (Since 1973 I have moved myself country wide for grad school and academic and medical career via UHaul. Love you!

MADELINE F. 
Rating:
5.0

Easy, fast, and as sweet as can be. This location rocks.

Anika P. 
Rating:
4.0

Rear of moving truck not clean when picked up.

Steven R. 
Rating:
5.0

Great overall service

MELVIN R. 
Rating:
5.0

Need more help around noon on Sundays!

VERNELLE A. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

I was overly charged without a reason

Shantoria C. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

More knowledgeable about what Uhaul has to offer Make sure to send customer to location that's actually involved with Uhaul

APRIL M. 
Rating:
5.0

Nothing, keep on great working!

Kang L. 
Rating:
5.0

very helpful however we were supposed to hAve $ 50.00 credit for 2 different locations being closed for reservations

lee B. 
Rating:
5.0

I was going to check-in my truck then night I came in as I had no place to park it, however 24/7 would not recognize my location. I locked the truck up and left it at the uhaul location. I called the next morning to let them know what was going on. Once I had come to the office the young lady was nice and helpful. Checking in my truck was quick and painless.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
5.0

Ashley was quick and efficient in pickup and return. Very good experience with this rental.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Nelson T.  |  Overall Experience 
Rating:
5.0

Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Christopher C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Bent over backward to get me through the process.

Kenneth H.  |  First Impressions 
Rating:
1.0

Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn’t cancel it like she said. Terrible service

Sheryl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce L.  |  First Impressions 
Rating:
2.0

I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Casey R.  |  First Impressions 
Rating:
4.0

Storage area should be gated for security

Nigel H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

April V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonya S.  |  Online Move In 
Rating:
3.0

It’s pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time

Patsy P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kyle K.  |  Overall Experience 
Rating:
2.0

All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.

Matthew R.  |  Overall Experience 
Rating:
5.0

From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I’ll be back at this location.

Tiffany H.  |  Overall Experience 
Rating:
4.0

To keep from running the employees & customers going back forth to units, get a golf cart.

Susan L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce P.  |  Overall Experience 
Rating:
5.0

The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Bruce P.  |  First Impressions 
Rating:
3.0

Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

Janice H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phyllis p.  |  First Impressions 
Rating:
2.0

never aswered phone hard to connect

tiffany c.  |  Overall Experience 
Rating:
3.0

Truck pulled to the right and the seats hurt my back

Glenn W.  |  First Impressions 
Rating:
4.0

Staff was very friendly, helpful and efficient

Mary W.  |  Overall Experience 
Rating:
5.0

Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

chaddrick o.  |  Overall Experience 
Rating:
5.0

U-Haul employee was very helpful and efficient (Ms. Ross)

Japhet N.  |  First Impressions 
Rating:
5.0

My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

CHARLIE S.  |  Overall Experience 
Rating:
5.0

Terrific service!!!

Dairian J.  |  First Impressions 
Rating:
3.0

Everything was great except the units were quite small.

Lynn M.  |  Overall Experience 
Rating:
5.0

I think there was a miss understanding. I didn’t move out of my unit yet

Tameka R.  |  Overall Experience 
Rating:
5.0

Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Catherine D.  |  First Impressions 
Rating:
3.0

As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Jasmine B.  |  Overall Experience 
Rating:
5.0

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Kevin C.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful !!!

Miguel A.  |  Overall Experience 
Rating:
5.0

Good customer service and very friendly

Dominique P.  |  First Impressions 
Rating:
1.0

I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

Danielle L.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. They met all my needs. Thank you Uhaul!

karen h.  |  Overall Experience 
Rating:
5.0

The GM was very helpful with assisting me with everything I need to make my move easy. .

CHYKEL T.  |  First Impressions 
Rating:
1.0

My things got messed up

Melissa P.  |  Overall Experience 
Rating:
5.0

The service was great and the Manager Jay was outstanding.

Khadarr M.  |  First Impressions 
Rating:
5.0

Awesome service. Thank you.

RONALD K.  |  First Impressions 
Rating:
3.0

would be nice to get credit back for unused portion of storage since moved out early

Suzan S.  |  Reservation 
Rating:
5.0

Great service

Ladonna M.  |  Overall Experience 
Rating:
5.0

Customer Service was great thank you.

PETE S.  |  Reservation 
Rating:
1.0

I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

lakeisha M.  |  Reservation 
Rating:
3.0

The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

Mark D.  |  Reservation 
Rating:
1.0

After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.

michelle c.  |  Reservation 
Rating:
1.0

Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Kellyn D.  |  Overall Experience 
Rating:
5.0

New storage units/very clean

Jorge F.  |  Reservation 
Rating:
3.0

The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Kenya W.  |  Overall Experience 
Rating:
2.0

We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Keith P.  |  Overall Experience 
Rating:
5.0

They were very helpful.

Stephanie F.  |  Overall Experience 
Rating:
3.0

Very clean just wish there was an elevator like the signs said

selwyn l.  |  Overall Experience 
Rating:
1.0

I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.

Misty M.  |  Overall Experience 
Rating:
5.0

The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.

charlene s.  |  Overall Experience 
Rating:
5.0

Working with the staff in person was great.

dianna p.  |  Overall Experience 
No reviews have been submitted for this location.

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