Customer did not leave a comment.Celestino H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Montgomery St
U-Haul Truck Share 24/7© Location
Chicopee, MA 01020
(Exit 5 of 90 take left after toll booth)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Called about being done with my unit on Sunday uhaul staff said I was allset. I recieved an email 6 days later saying I owe a late fee and monthly payment.HUH!!!! Called back they said we sent a message to GM of the Montgomery St Chicopee ma facility, It should be allset. I recieved an email from GM an hour later with a reminder to payment and late fee… what is wrong with people. GET IT TOGETHERDaniel E. | Overall Experience
I loved the customer service and very friendly but I would recommend uhaul to keep track of all storage lockers in and outside their units that may be locked with customers who own or owned the lockers.ashley h. | First Impressions
Only complaint was when we went to the unit the unit was already taken with a lock and we had to return to the store to report it and to get a different storage unit. But my issues were resolved immediately and with good customer service.Need I. | Overall Experience
Customer did not leave a comment.johnathan c. | Overall Experience
Customer did not leave a comment.Barbara D. | Overall Experience
Customer did not leave a comment.Theresa D. | First Impressions
I had excellent customer service and the facilities are well cleaned and maintained. Although prices are quite high but overall I recommend U-Haul storage in Chicopee at Montgomery St.Miguel O. | Overall Experience
Customer did not leave a comment.Maria T. | Overall Experience
Very friendly and respectful staffJONATHAN L. | First Impressions
I moved in same day I rented..didn't receive lock I was promised I had to leave my valuables outside when I went to cvs to pay for a lockDavid G. | Online Move In
Customer did not leave a comment.Charliana P. | First Impressions
Customer did not leave a comment.yolanda c. | Overall Experience
Whatever you’re paying Luz, she deserves at least twice the amount.STEVEN B. | Overall Experience
I am very well pleased not only with the management but as well as the staff there that is willing to establish and maintain good customer service! Plus the given entry that the location’s store is immaculate on the inside!Joe P. | First Impressions
was lied about getting a certain size couch (5x10) into the facility. Wasn't able to. Need this to be canceled.ANTHONY B. | First Impressions
I have rented a unit at this facility three times over the past eight years, yet this year was the very best experience so far due to Edwin Velez‘s positive management and helpful staff. I would highly recommend this friendly team to help you with your storage and/or vehicle rental needs.ROBERT S. | Overall Experience
Facility was well maintained, secure, clean and accessible 24-hours a day, the biggest down fall is the rent went up an exceedingly amount very recently with no valid explanation, every time contact was attempted in question with this no response was received, the 3 stars is there due to the high rent, other than that it was a good experienceMICHAEL G. | Overall Experience
Hade a hard time with getting a trailer to rent that was large enough to go one way.CHRISTIANT S. | Overall Experience
130 for a 5x10 is not a good priceJoseph G. | Overall Experience
We were supposed to be taking money out of my account every month that never happened I lost my job and you couldn't even help me by taking off all the late feesmichaline o. | First Impressions
Customer did not leave a comment.CARLRETHA W. | Overall Experience
Everyone was just great in Holyoke Appleton St and Chicopee on Montgomery Rd. I will definitely call them again. Thanks to alllaurie r. | First Impressions
The experience was goodmichelle b. | Overall Experience
Customer did not leave a comment.Cesar g. | Overall Experience
I appreciate doing business with you guys and would do it again if I’m ever in town and in need of a storage unitTyrone B. | Overall Experience
Customer did not leave a comment.jose m. | Overall Experience
All my boxes and furniture have been torn up by mice.Jason R. | Overall Experience
Pain less and easy no problem deff. Tell anyone to go there and I like the hole alarm thing makes me feel safe about my bikeSTEPHANIE L. | First Impressions
Customer did not leave a comment.Andrea A. | Overall Experience
Customer did not leave a comment.Ralph B. | Overall Experience
Am well pleased with the service.CHRISTIANT S. | First Impressions
Good company thanks for being there for me & my familyBERNARD C. | Overall Experience
Customer did not leave a comment.NILDA M. | Overall Experience
Customer did not leave a comment.Samantha P. | First Impressions
Customer did not leave a comment.camilo p. | Overall Experience
When I cleaned out my storage unit there was a bunch of water in the back of my unit possibly due to the rain that we just had. The online checkout was terrible they asked for me to submit pictures but didn’t give me an option to submit them. And the store manager Patrick at the Memorial Drive store was very rude from the gecko, even after I was renting trucks. I will continue to travel out to Westfield for my further or any U-Haul needs. Also when I picked up my trucks for moving there were furniture pads as well as a handtruck laying all over the bed of the truck. When I notified the store manager about it he told me it was my responsibility because the trucks were now in my possession not cool.Tammie B. | Overall Experience
Facilities and equipment you guys have are great BUT, customer service (get in contact, check order status, speak with a representative..) is awful.Juan S V. | Overall Experience
Customer did not leave a comment.DOSSIE G. | Overall Experience
Customer did not leave a comment.DIANE J. | First Impressions
Thank you for great service!!Lisa L. | Overall Experience
GraciasErwin R. | Overall Experience
General management Patrick treated me like a animal and yelled rasict slurs at me when he thought he caught me sleeping in storage, denied me access to get stuff for work and cause me to lose employment. Thanks.Mark W. | Overall Experience
Customer did not leave a comment.Nancy P. | First Impressions
I have filled a complaint against the manager for being rude for no reason and hanging up in my face. I followed protocol accordingly to him telling us what to dolinda m. | Overall Experience
Cant open my door without using something to pry it upward bcuz door is not aligned... Tried callimg on move in day but they were busy said they get right back yo me and never did this will be the last month I use you guys I have more stuff and am dreading accessing it, my wife is unable to access it bcuz of the force required to open the doorGregory H. | Online Move In
There were no first floor units available. I at least was expecting a lift a some sort.Martin D. | Online Move In
Customer did not leave a comment.sandra W. | Overall Experience
The online process did not make clear that for this particular building, the access code had to be punched in twice on two number pads. An elevator in the building would be nice for upper floor storage access.Michael K. | Online Move In
Key card didn’t work. No one after hours was able to help - not even the main 1-800 number. I am being forced to come back today to get this sorted. That’s an extra two hour trip I can’t afford to take during my only day to pack up the truck. I’m extremely upset.Kathrine C. | First Impressions
Customer did not leave a comment.Beverly G. | Online Move In
Customer did not leave a comment.Katie B. | Overall Experience
Customer did not leave a comment.edwin v. | Overall Experience
I couldn't even get access to my storage unit. I had issues getting my truck rental the night before so I had previously spoken with customer service over the phone. The location I reserved it at doesn't keep keys after hours yet has the option to select 24/7 truck share. They had no notification of that anywhere. I didn't find that out until I got there. After we resolved that issue, I asked the manager if I could still move into my storage unit at any time or did I have to wait for that too. She told me I could move in at any time as I had opted for the self move in. When I got there, I entered the code that was emailed to me, but it kept telling me access denied. I called customer service and waited on hold for almost an hour. I finally got a hold of someone and she said I should be able to have access, but since I couldn't I would have to wait until business hours. The only thing I could do was put in a complaint. She transferred me to the person who handles that. The next woman they transferred me to told me that it didn't say 24/7 access on my contract and normally it would and it would be an extra charge. I'm pretty sure, all storage units are supposed to be accessible 24/7 so it's at your convenience. Why would someone pay to store their belonging somewhere when they only have a window of time to access it. Furthermore, there were signs all over about 24/7 access. It was the second day in a row that uhaul inconvenienced me. I was forced to keep the truck with all my belongings in it for another night and now have to pay for another night to rent the truck which I wasn't anticipating having to do. Overall, I'm very disappointed in the level of customer service I have received from Uhaul.PAYTON T. | Online Move In
Charged extra fees with no warning and really fast. Was set up on automatic payment and they kept screwing it up charging me an extra 50 every time after 3 days without a call saying something was wrong. Way too expensive now. Won't rent there ever again.Jonathan T. | Overall Experience
Customer did not leave a comment.Denise P. | Overall Experience
Customer did not leave a comment.ruthie maria m. | First Impressions
Customer did not leave a comment.Denise P. | First Impressions
Very unprofessional! I was assigned a storage unit that belonged to someone else and had to wait 3 hours for someone to fix that mistake! Once I paid for my storage unit 2 weeks later I was told because I wasn’t charged 2$ I had to pay a 32$ fee! Would never do business with uhaul again!SEAN C. | Overall Experience
Customer did not leave a comment.Frederick M. | Overall Experience
Mr.Cotto was super helpful with everything I asked for. Overall great service thanks to mr.cottoeloy a. | First Impressions
Customer did not leave a comment.david h. | Overall Experience
Customer did not leave a comment.Jose R. | Online Move In
Customer did not leave a comment.john R. | First Impressions
Customer did not leave a comment.GAYLE T. | Overall Experience
Customer did not leave a comment.linda g. | First Impressions
Customer did not leave a comment.ROBERT L. | Overall Experience
Customer did not leave a comment.Robert D. | Overall Experience
The general manager is rude and disrespectful he should not be in his position he should be fired. He knows he will get all complaints about his district so he does not care who complains about him and it shows alot!Mimi S. | First Impressions
Staff is always friendly and helpful. Accommodating when needed. Never had a bad experience with staff. My unit wasn’t the best lit but it wasn’t a big issue because I wasn’t going in and out often.erin D. | Overall Experience
Customer did not leave a comment.Luz T. | Overall Experience
They were very professional but most importantly helpful!!!reinaldo g. | Overall Experience
Customer did not leave a comment.DAVID D. | Overall Experience
Customer did not leave a comment.RICHARD M. | Overall Experience
I was surprised to see the mouse poison in a room. I hope there is no problem with mouse in the closet.Mariko R. | First Impressions
Rep was very friendly and helpful. She I got the unit that fit my needs.Eti E. | First Impressions
The customer service personnel were very rude and unhelpful. Unit had rust on handle which rusted my lock internally and couldnt open it. Way too expensive for the service and quality of everything!Kimberly m. | Overall Experience
mice chewed up stuff. Spiders infested books. Moved out be4 renewal. Notified office. Charged another month anyway. Agent LAUGHED @ my frustration. I now had 2 open case 2 get $ back! VERY BAD SERVICEKAREN L. | Overall Experience
Very polite and i feel really comfortable.Carmen T. | First Impressions
The manger at this store is amazing really took the time to help me out and very understanding. He definitely needs to be promotekay l. | First Impressions
Trying to charge me for a storage unit that I never used. I turned unit 1110 back to them 24 hours later, since I had been I'll advised. The unit would not hold the 26 ft truck contents!Kathleen B. | Overall Experience
worked with Nic Martin for years and it was my pleasure to meet him and thankful for his attention to any issue I had.RICHARD P. | Overall Experience
didnt have any problems or issues thank youJessica O. | Overall Experience
Access was not 24 hours. I couldn’t access the building at 2am.KRYSTAL B. | Overall Experience
Great facilityPATRICIA K. | Overall Experience
n/abeth s. | Overall Experience
Too much confusion when arriving from out of state with a full trailer then having to haul it to one place to pay for the storage, then to another to access unit then back to first spot to turn it in.KAREN L. | First Impressions
Had issues with the storage door rusting and therefor not unlocking. Had issues with my lock because it also rusted. I wasnt told it would rust or if I could prevent rusting.Ashley D. | Overall Experience
The storage has a rat bait trap in it - creepy. So I’m coming back to get my stuff out. I wrote an email -got no response and I called but was on hold with annoying marketing messages for 20 minuteslori ann s. | First Impressions
The storage building was great, very neat. The courtesy carts and give/take section were very helpful! The staff was good, though they could better explain the check-in process at the unit.Nicole T. | Overall Experience
It was a good experience overallMicheal R. | Overall Experience
The only issue I have is pricing. Comparable units other than UHaul are so much cheaper. UHaul should be aFortune 500 Company. I paid $86 a month for outside storage at a different facility.HELEN W. G. | Overall Experience
Jaron was great. Very friendly and professional. He even taught me how to back up a trailer which I really did not know how to do. All in all, a great experience. Thank you!William H. | Overall Experience
Very friendly and helpful staff. He made it easy. Thanks.DAVID C. | First Impressions
Kyle was very helpful with explaining all details pertaining to our storage rental.michelle b. | First Impressions
Employees and Management went above and beyond to make sure I was happy. Their storage units were very well maintained and secured. I always felt safe no matter when I went to their locationKailee D. | Overall Experience
I received amazing service at this location! I worked with Jaron in store and spoke to manager Kyle on phone. They went above and beyond and made sure I left the store happy. Will be going back againKailee D. | First Impressions
I didn't really have much interaction with staff so difficult to say how helpful and courteous they were. I rented from one and closed from another, and had no dealings with anyone else in between.JOANN G. | Overall Experience
great servicejanell b. | First Impressions
Thank you for your help add under standingBLANCH M. | Reservation
My stuff was in storage for 2yrs while I was out of state. My stuff was secured and the staff was great. I will do business again with U-HAULBetty J. | Overall Experience
Ever since Jerry decided to operate the facility remotely our experience went from 5 to 1. Service became non-existent. Deliveries were misplaced. Just poor customer service.JOHN S. | Overall Experience
Everyone was very helpful. The only reason I am not giving an excellent rating is the was no lift or elevator at the location. Even though it’s only 2 levels it would have been helpful.Deborah M. | Reservation
When I went to the frontdesk to request my storage they had assigned a wrong one which they were aware after they bill me. They did a “refund” and next day they billed me twice. Still waiting for refudalie d. | Reservation
Thank youPATRICK C. | Overall Experience
Clean and safe place to store items.Theresa M. | Overall Experience
Everyone is very knowledgeable about all the facts and info about the moving process. The staff are great.Jean H. | Reservation
The facility was clean and accessible, staff was friendly and helpful. Would, and probably would use again.Aaron S. | Overall Experience
Very professionaljoseph f. | Reservation
Christina was amazing took the time to show me all facilities and got me the right storage room and price was amazing better then u-haul👍😃Candida M. | Overall Experience
Nick was very helpful and polite. He would address you like a friend. Nick is a very nice young man.LAUREL L. | Overall Experience
All good-everything went well-Nick was excellent!Donald O.
Everyone I dealt with was friendly and helpful. My rental experience was greatTherese S.
No improvement needed, I prefer utiling this office because the people that work there make you feel comfortable.miranda S.
Customer did not leave a comment.Wilfredo C.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.Wilfredo C.
I was told I could return unused boxes, and the location refused to accept them. So I left them. Won't use Uhaul again.Alexander H.
Customer did not leave a comment.Joyce M.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.Sarah P.
Customer did not leave a comment.
I had a great experience renting a trailer at this location. I've recently installed a hitch on my Jeep and when I went to rent the trailer it wound fit.. my hitch it's to close to the tire, so this nice young gentlemen let me borrow his hitch receiver! I was extreamly appreciative of his kindness! Thank you so much for having great people working at this location.elis G.
Nick (your employee) is fantastic. He is very experienced with his job and is very responsible and knowledgeable. Uhaul should be proud to have Nick as a part of the team at U-Haul!gretchen V.
Customer did not leave a comment.Shannon M.
Dropped off after hours.Ronald P.
Customer did not leave a comment.denise S.
Customer did not leave a comment.JAMIN B.
Customer did not leave a comment.Susan P.
Everything was fine until the trailer was returned and the agent asked for it to be backed into a tight spot between two other trailers. With my mirrors covered in ice & salt and the parking lot being dark, I was going to park the trailer for him and take on the risk of bumping into a parked trailer. He then asked if he could drive my vehicle to park the trailer to which I refused and told him that I would drop the trailer off in the equipment return line. I told him that it wasn't my responsibility to park it where he wanted it on the lot....and he said it was. After telling him that I didn't have time to deal with this and that I would leave in front of the building, he developed a negative attitude and said to just leave it where it was in the middle of the parking lot.Steve P.
Very easy process. Manager was very nice and helpful!PATRICK C.
Customer did not leave a comment.CHRISTOPHER M.
Tail lights were not functioning proprly but personnel didn't care.Thomas T.
Customer did not leave a comment.Evan W.
Good service and price!! Thanks!!Sharilyn T.
Very nice place and very nice people work theremark L.
Customer did not leave a comment.Victor R.
Everything was great.Lynn W.
Customer did not leave a comment.jim H.
Keep up the good workHAYDEE G.
The online application needs a little work. I could not take the pictures with my phone when trying to go through that process. There was also no option to attach a picture. Happy that the employee was there to check us in and had us in and out in NO TIME!Russell G.
Customer did not leave a comment.Timothy D.
I had 2 cancellations on a â€œguaranteedâ€ reservation. The worst customer service I've ever gotten. Called and spoke to customer service Morgan and was told I'd be issued a $50 check for being cancelled on. After first cancellation I didn't believe I'd receive this credit so I asked for the phone call that was recorded to be sent to me. Which is offered at the beginning of the call by U-Haul. I never received that or the credit. Also in store I mentioned that and was told I'd get a credit in miles. That also didn't happen. Based on all this I am very displeased with the service.Kyle L.
A very smooth process. Reservation had been made on line and van was waiting for me. A very professional organization.Dianne P.
Customer did not leave a comment.kevin M.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.Ryan L.
Customer did not leave a comment.irma R.
Customer did not leave a comment.russell M.
Mileage on the truck must have been off from when I picked it up because I was charged an extra $50 after driving the exact distance I was scheduled for. I didn't notice this until I was about to drop the truck off, and was unable to contest the charge at that time. When I arrived to pick the truck up, there was only one person working, so there were about 10 people in line and it took 30+ minutes to pick up a truck that I had scheduled over a week in advance.Michael G.
please do not tell customers on phone or on line that you have storage space available when you do not. Not helpful at all. Will never use UHAUL again. I am a very unhappy customer.Tama V.
Both locations were great. But, Chicopee MA rep had something about her. She was super nice got us in and out very quickly. So pleasant. Definitely awesome customer service skills!edward C.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.Kathleen S.
I would have sent this email sooner, but we were very busy with our week long Brimfield Show, the reason we rent a truck 6 times a year to transport our inventory to our site to sell. This not the first time that U haul has messed us up with rentals and rental locations. This time however, was the most inconvenient and costly mess up yet. I went to my prefered pickup location only to find out that they had no truck for me. They had no record of my reservation either. I ended up talking with someone from Uhaul customer service and was told that somone had cancelled my reservation, saying that it was a duplicate. I had a truck reserved for Sept 1st, and one for the 11th. They cancelled my Sept 1st reservation. As I continued with customer service, I asked about surrounding areas where I could get a truck...they kept telling me that there was nothing in the greater Springfield area. It took me a long time to FINALLY get an answer to call the Chicopee location (In the Springfield area)....it was now 5:15 pm, and I had to drive way out to Chicopee before they closed at 6pm...AND I had a lot of extra mileage to pay for...never mind the stress I had to experience. I feel I should get a full refund for my Sept 1st reservation. This was unforgivable. I Certainly was NOT the one who cancelled my reservation...which cost me a lot if time and money losing a day in my setup. I will be awaiting your reply ASAP. I plan on posting publically on social media regarding my experiences with Uhaul. Outraged, Yvonne Gamache 413-544-1564 See the attachment for contract information.Yvonne G.
Have more staff workingTim J.
Faster serviceJuan D.
Excellent experience.Lynn W.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.John G.
Staff were helpful. Our experience was fine except we had to drive an extra hour to pick up the truck and wound up with one bigger than we needed. So there was extra for gas, tolls, and the driving around the city was trickier. It was move-in week but weren't notified of the changes until the day before and we reserved a couple of weeks in advance.Daniel G.
Customer did not leave a comment.John S.
I don't think I'll ever use you all again Mike drop off was supposed to be in North Hampton what I was saying all the way to Chicopee and they had no idea why I was even thereWilliam G.
Customer did not leave a comment.audra S.
It's frustrating that this location could not compensate us for the mistakes of the pick up location.Sarah C.
Nicholas helped me out today and he was awesome. Great customer service. This was actually my second time renting from this location. Everything was top notch, and like I previously stated, Nicholas was the man!Matthew W.
I would not recommend any U-Haul location to anyone. At the time of my reservation on 23 August, the Bensalem rep instructed me to return the truck to Keene, NH for a $125 discount because Keene needed trucks. While speaking with Complaints, I was informed that the Keene, NH, location was not accepting truck returns. As my delivery point was Rindge, I returned the truck to the Rindge, NH U-Haul location, easily accessible and accepting returns. The representative there told me that his U-Haul software program assigned me a $105 incorrect return location charge. After your representatives hit me with the Offer and Switch and the Run-Around Policy of Company Greed, please be certain that I will share my experience with your company; furthermore, if your company bills me an additional $105 for returning to the wrong location (Rindge, NH fewer than 10 miles from my delivery point) after promising at $125 discount for returning to Keene, NH (an inconvenient further distance and then declaring that location not accepting trucks), I will dispute your unethical, obviously greed-motivated actions vigorously. With customer treatment like this, news of your reputation is spreading.annie H.
Customer did not leave a comment.Manuel F.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Jesse C.
Customer service sucks and you lie about your pricesmalaysia M.
Customer did not leave a comment.Adrian G.
Customer did not leave a comment.Cynthia E.
Nothing it was greatMICHEAL L.
Customer did not leave a comment.RICCARDO V.
Customer did not leave a comment.Robert A.
Just try to have more than one car dolly at each location if possible the young lady who ran the location did a very good job and was very thorough on what she did I would recommend the Chicopee Mass location to anyonepaul S.
Customer did not leave a comment.Morgan H.
Customer service person was not personable at all. Not pleasant. Very dismissive , when asked questions did not respond in a pleasant manner.joe O.
Customer did not leave a comment.anthony M.
Customer did not leave a comment.Mark F.
I don't think there's anything that you could improve about this location. Nick was very knowledgeable, courteous and extremely professional. Top notch service.Tom D.
Customer did not leave a comment.SALVIDOR O.
Customer did not leave a comment.marc B.
Customer did not leave a comment.thomas L.
Customer did not leave a comment.Amber J.
Do some paperwork on line. Show up. Pay. Load up. Do the mission. Come back park trailer. Inspect. Get receipt. Leavesteven G.
Customer did not leave a comment.Cliff M.
Nick was great! The door on the trailer stuck a bit and he went above and beyond to make sure I could open and close the back at my destination. And the 6-hour rate couldn't be beat. I would absolutely rent from U-Haul at this location again!Catherine T.
All the staff was professional, courteous and helpful.Kellen D.
Customer did not leave a comment.Antonia M.
Customer did not leave a comment.Lillian T.
Customer did not leave a comment.FELIX G.
I wanted to extend my rental period and was told just turn it in when I want to. The turn in store didn't like that answer and said it should have been on the contract.nathan R.
Staff could be alittle more friendly, especially dealing with the public.alan T.
Manager and employees very helpful. I've used them last year and again now. I'd come back definitely and whish to thank you for a great experience.JOhn M.
Customer did not leave a comment.Greg R.
Very helpful and accommodating. Thanks again!Thomas C.