Customer Reviews for U-Haul Moving & Storage at Montgomery St
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

802 reviews

499 Montgomery St   Chicopee, MA 01020
(Exit 5 of 90 take left after toll booth)

(413) 535-3037

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(413) 535-3037

499 Montgomery St
Chicopee, MA 01020
(Exit 5 of 90 take left after toll booth)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

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Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ralph B.  |  Overall Experience 
Rating:
5.0

Am well pleased with the service.

CHRISTIANT S.  |  First Impressions 
Rating:
5.0

Good company thanks for being there for me & my family

BERNARD C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NILDA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

camilo p.  |  Overall Experience 
Rating:
3.0

When I cleaned out my storage unit there was a bunch of water in the back of my unit possibly due to the rain that we just had. The online checkout was terrible they asked for me to submit pictures but didn’t give me an option to submit them. And the store manager Patrick at the Memorial Drive store was very rude from the gecko, even after I was renting trucks. I will continue to travel out to Westfield for my further or any U-Haul needs. Also when I picked up my trucks for moving there were furniture pads as well as a handtruck laying all over the bed of the truck. When I notified the store manager about it he told me it was my responsibility because the trucks were now in my possession not cool.

Tammie B.  |  Overall Experience 
Rating:
4.0

Facilities and equipment you guys have are great BUT, customer service (get in contact, check order status, speak with a representative..) is awful.

Juan S V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOSSIE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE J.  |  First Impressions 
Rating:
5.0

Thank you for great service!!

Lisa L.  |  Overall Experience 
Rating:
5.0

Gracias

Erwin R.  |  Overall Experience 
Rating:
1.0

General management Patrick treated me like a animal and yelled rasict slurs at me when he thought he caught me sleeping in storage, denied me access to get stuff for work and cause me to lose employment. Thanks.

Mark W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy P.  |  First Impressions 
Rating:
1.0

I have filled a complaint against the manager for being rude for no reason and hanging up in my face. I followed protocol accordingly to him telling us what to do

linda m.  |  Overall Experience 
Rating:
1.0

Cant open my door without using something to pry it upward bcuz door is not aligned... Tried callimg on move in day but they were busy said they get right back yo me and never did this will be the last month I use you guys I have more stuff and am dreading accessing it, my wife is unable to access it bcuz of the force required to open the door

Gregory H.  |  Online Move In 
Rating:
3.0

There were no first floor units available. I at least was expecting a lift a some sort.

Martin D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sandra W.  |  Overall Experience 
Rating:
5.0

The online process did not make clear that for this particular building, the access code had to be punched in twice on two number pads. An elevator in the building would be nice for upper floor storage access.

Michael K.  |  Online Move In 
Rating:
1.0

Key card didn’t work. No one after hours was able to help - not even the main 1-800 number. I am being forced to come back today to get this sorted. That’s an extra two hour trip I can’t afford to take during my only day to pack up the truck. I’m extremely upset.

Kathrine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin v.  |  Overall Experience 
Rating:
1.0

I couldn't even get access to my storage unit. I had issues getting my truck rental the night before so I had previously spoken with customer service over the phone. The location I reserved it at doesn't keep keys after hours yet has the option to select 24/7 truck share. They had no notification of that anywhere. I didn't find that out until I got there. After we resolved that issue, I asked the manager if I could still move into my storage unit at any time or did I have to wait for that too. She told me I could move in at any time as I had opted for the self move in. When I got there, I entered the code that was emailed to me, but it kept telling me access denied. I called customer service and waited on hold for almost an hour. I finally got a hold of someone and she said I should be able to have access, but since I couldn't I would have to wait until business hours. The only thing I could do was put in a complaint. She transferred me to the person who handles that. The next woman they transferred me to told me that it didn't say 24/7 access on my contract and normally it would and it would be an extra charge. I'm pretty sure, all storage units are supposed to be accessible 24/7 so it's at your convenience. Why would someone pay to store their belonging somewhere when they only have a window of time to access it. Furthermore, there were signs all over about 24/7 access. It was the second day in a row that uhaul inconvenienced me. I was forced to keep the truck with all my belongings in it for another night and now have to pay for another night to rent the truck which I wasn't anticipating having to do. Overall, I'm very disappointed in the level of customer service I have received from Uhaul.

PAYTON T.  |  Online Move In 
Rating:
3.0

Charged extra fees with no warning and really fast. Was set up on automatic payment and they kept screwing it up charging me an extra 50 every time after 3 days without a call saying something was wrong. Way too expensive now. Won't rent there ever again.

Jonathan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruthie maria m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  First Impressions 
Rating:
1.0

Very unprofessional! I was assigned a storage unit that belonged to someone else and had to wait 3 hours for someone to fix that mistake! Once I paid for my storage unit 2 weeks later I was told because I wasn’t charged 2$ I had to pay a 32$ fee! Would never do business with uhaul again!

SEAN C.  |  Overall Experience 
Rating:
5.0

Mr.Cotto was super helpful with everything I asked for. Overall great service thanks to mr.cotto

eloy a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda g.  |  First Impressions 
Rating:
1.0

The general manager is rude and disrespectful he should not be in his position he should be fired. He knows he will get all complaints about his district so he does not care who complains about him and it shows alot!

Mimi S.  |  First Impressions 
Rating:
4.0

I was surprised to see the mouse poison in a room. I hope there is no problem with mouse in the closet.

Mariko R.  |  First Impressions 
Rating:
4.0

Kyle was very helpful with explaining all details pertaining to our storage rental.

michelle b.  |  First Impressions 
Rating:
5.0

All good-everything went well-Nick was excellent!

Donald O. 
Rating:
5.0

Everyone I dealt with was friendly and helpful. My rental experience was great

Therese S. 
Rating:
3.0

No improvement needed, I prefer utiling this office because the people that work there make you feel comfortable.

miranda S. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo C. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo C. 
Rating:
1.0

I was told I could return unused boxes, and the location refused to accept them. So I left them. Won't use Uhaul again.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

I had a great experience renting a trailer at this location. I've recently installed a hitch on my Jeep and when I went to rent the trailer it wound fit.. my hitch it's to close to the tire, so this nice young gentlemen let me borrow his hitch receiver! I was extreamly appreciative of his kindness! Thank you so much for having great people working at this location.

elis G. 
Rating:
5.0

Nick (your employee) is fantastic. He is very experienced with his job and is very responsible and knowledgeable. Uhaul should be proud to have Nick as a part of the team at U-Haul!

gretchen V. 
Rating:
3.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Dropped off after hours.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

denise S. 
Rating:
5.0

Customer did not leave a comment.

JAMIN B. 
Rating:
4.0

Customer did not leave a comment.

Susan P. 
Rating:
2.0

Everything was fine until the trailer was returned and the agent asked for it to be backed into a tight spot between two other trailers. With my mirrors covered in ice & salt and the parking lot being dark, I was going to park the trailer for him and take on the risk of bumping into a parked trailer. He then asked if he could drive my vehicle to park the trailer to which I refused and told him that I would drop the trailer off in the equipment return line. I told him that it wasn't my responsibility to park it where he wanted it on the lot....and he said it was. After telling him that I didn't have time to deal with this and that I would leave in front of the building, he developed a negative attitude and said to just leave it where it was in the middle of the parking lot.

Steve P. 
Rating:
3.0

Very easy process. Manager was very nice and helpful!

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Tail lights were not functioning proprly but personnel didn't care.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
5.0

Good service and price!! Thanks!!

Sharilyn T. 
Rating:
5.0

Very nice place and very nice people work there

mark L. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Everything was great.

Lynn W. 
Rating:
4.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Keep up the good work

HAYDEE G. 
Rating:
5.0

The online application needs a little work. I could not take the pictures with my phone when trying to go through that process. There was also no option to attach a picture. Happy that the employee was there to check us in and had us in and out in NO TIME!

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
3.0

I had 2 cancellations on a “guaranteed” reservation. The worst customer service I've ever gotten. Called and spoke to customer service Morgan and was told I'd be issued a $50 check for being cancelled on. After first cancellation I didn't believe I'd receive this credit so I asked for the phone call that was recorded to be sent to me. Which is offered at the beginning of the call by U-Haul. I never received that or the credit. Also in store I mentioned that and was told I'd get a credit in miles. That also didn't happen. Based on all this I am very displeased with the service.

Kyle L. 
Rating:
5.0

A very smooth process. Reservation had been made on line and van was waiting for me. A very professional organization.

Dianne P. 
Rating:
4.0

Customer did not leave a comment.

kevin M. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
4.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

irma R. 
Rating:
5.0

Customer did not leave a comment.

russell M. 
Rating:
1.0

Mileage on the truck must have been off from when I picked it up because I was charged an extra $50 after driving the exact distance I was scheduled for. I didn't notice this until I was about to drop the truck off, and was unable to contest the charge at that time. When I arrived to pick the truck up, there was only one person working, so there were about 10 people in line and it took 30+ minutes to pick up a truck that I had scheduled over a week in advance.

Michael G. 
Rating:
1.0

please do not tell customers on phone or on line that you have storage space available when you do not. Not helpful at all. Will never use UHAUL again. I am a very unhappy customer.

Tama V. 
Rating:
5.0

Both locations were great. But, Chicopee MA rep had something about her. She was super nice got us in and out very quickly. So pleasant. Definitely awesome customer service skills!

edward C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
3.0

I would have sent this email sooner, but we were very busy with our week long Brimfield Show, the reason we rent a truck 6 times a year to transport our inventory to our site to sell. This not the first time that U haul has messed us up with rentals and rental locations. This time however, was the most inconvenient and costly mess up yet. I went to my prefered pickup location only to find out that they had no truck for me. They had no record of my reservation either. I ended up talking with someone from Uhaul customer service and was told that somone had cancelled my reservation, saying that it was a duplicate. I had a truck reserved for Sept 1st, and one for the 11th. They cancelled my Sept 1st reservation. As I continued with customer service, I asked about surrounding areas where I could get a truck...they kept telling me that there was nothing in the greater Springfield area. It took me a long time to FINALLY get an answer to call the Chicopee location (In the Springfield area)....it was now 5:15 pm, and I had to drive way out to Chicopee before they closed at 6pm...AND I had a lot of extra mileage to pay for...never mind the stress I had to experience. I feel I should get a full refund for my Sept 1st reservation. This was unforgivable. I Certainly was NOT the one who cancelled my reservation...which cost me a lot if time and money losing a day in my setup. I will be awaiting your reply ASAP. I plan on posting publically on social media regarding my experiences with Uhaul. Outraged, Yvonne Gamache 413-544-1564 See the attachment for contract information.

Yvonne G. 
Rating:
5.0

Have more staff working

Tim J. 
Rating:
3.0

Faster service

Juan D. 
Rating:
5.0

Excellent experience.

Lynn W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Staff were helpful. Our experience was fine except we had to drive an extra hour to pick up the truck and wound up with one bigger than we needed. So there was extra for gas, tolls, and the driving around the city was trickier. It was move-in week but weren't notified of the changes until the day before and we reserved a couple of weeks in advance.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
1.0

I don't think I'll ever use you all again Mike drop off was supposed to be in North Hampton what I was saying all the way to Chicopee and they had no idea why I was even there

William G. 
Rating:
5.0

Customer did not leave a comment.

audra S. 
Rating:
3.0

It's frustrating that this location could not compensate us for the mistakes of the pick up location.

Sarah C. 
Rating:
5.0

Nicholas helped me out today and he was awesome. Great customer service. This was actually my second time renting from this location. Everything was top notch, and like I previously stated, Nicholas was the man!

Matthew W. 
Rating:
4.0

I would not recommend any U-Haul location to anyone. At the time of my reservation on 23 August, the Bensalem rep instructed me to return the truck to Keene, NH for a $125 discount because Keene needed trucks. While speaking with Complaints, I was informed that the Keene, NH, location was not accepting truck returns. As my delivery point was Rindge, I returned the truck to the Rindge, NH U-Haul location, easily accessible and accepting returns. The representative there told me that his U-Haul software program assigned me a $105 incorrect return location charge. After your representatives hit me with the Offer and Switch and the Run-Around Policy of Company Greed, please be certain that I will share my experience with your company; furthermore, if your company bills me an additional $105 for returning to the wrong location (Rindge, NH fewer than 10 miles from my delivery point) after promising at $125 discount for returning to Keene, NH (an inconvenient further distance and then declaring that location not accepting trucks), I will dispute your unethical, obviously greed-motivated actions vigorously. With customer treatment like this, news of your reputation is spreading.

annie H. 
Rating:
5.0

Customer did not leave a comment.

Manuel F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
1.0

Customer service sucks and you lie about your prices

malaysia M. 
Rating:
4.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia E. 
Rating:
5.0

Nothing it was great

MICHEAL L. 
Rating:
5.0

Customer did not leave a comment.

RICCARDO V. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Just try to have more than one car dolly at each location if possible the young lady who ran the location did a very good job and was very thorough on what she did I would recommend the Chicopee Mass location to anyone

paul S. 
Rating:
4.0

Customer did not leave a comment.

Morgan H. 
Rating:
3.0

Customer service person was not personable at all. Not pleasant. Very dismissive , when asked questions did not respond in a pleasant manner.

joe O. 
Rating:
5.0

Customer did not leave a comment.

anthony M. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

I don't think there's anything that you could improve about this location. Nick was very knowledgeable, courteous and extremely professional. Top notch service.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

SALVIDOR O. 
Rating:
3.0

Customer did not leave a comment.

marc B. 
Rating:
4.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Do some paperwork on line. Show up. Pay. Load up. Do the mission. Come back park trailer. Inspect. Get receipt. Leave

steven G. 
Rating:
5.0

Customer did not leave a comment.

Cliff M. 
Rating:
5.0

Nick was great! The door on the trailer stuck a bit and he went above and beyond to make sure I could open and close the back at my destination. And the 6-hour rate couldn't be beat. I would absolutely rent from U-Haul at this location again!

Catherine T. 
Rating:
5.0

All the staff was professional, courteous and helpful.

Kellen D. 
Rating:
5.0

Customer did not leave a comment.

Antonia M. 
Rating:
5.0

Customer did not leave a comment.

Lillian T. 
Rating:
5.0

Customer did not leave a comment.

FELIX G. 
Rating:
3.0

I wanted to extend my rental period and was told just turn it in when I want to. The turn in store didn't like that answer and said it should have been on the contract.

nathan R. 
Rating:
5.0

Staff could be alittle more friendly, especially dealing with the public.

alan T. 
Rating:
5.0

Manager and employees very helpful. I've used them last year and again now. I'd come back definitely and whish to thank you for a great experience.

JOhn M. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Very helpful and accommodating. Thanks again!

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Micheal C. 
Rating:
5.0

Customer did not leave a comment.

Catherine O. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The associates that checked us in were very friendly and fast, Saturday the 20th it was Nicolas he was great and the young lady the previous time was great also. True assets to your company.

Dorothy T. 
Rating:
4.0

Customer did not leave a comment.

RHODRIC G. 
Rating:
5.0

Customer did not leave a comment.

Bimalkumar P. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

allison B. 
Rating:
5.0

The staff was extremely friendly and remembered my name from a week prior I liked that

Dawn W. 
Rating:
5.0

The personnel were very attentive and courteous. Explained the process and detail sales information clearly and thoroughly. It was much appreciated.

David B. 
No reviews have been submitted for this location.

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