Customer Reviews for U-Haul Moving & Storage at Montgomery St
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

778 reviews

499 Montgomery St   Chicopee, MA 01020
(Exit 5 of 90 take left after toll booth)

(413) 535-3037

Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(413) 535-3037

499 Montgomery St
Chicopee, MA 01020
(Exit 5 of 90 take left after toll booth)

Services at this Location:

Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Charged extra fees with no warning and really fast. Was set up on automatic payment and they kept screwing it up charging me an extra 50 every time after 3 days without a call saying something was wrong. Way too expensive now. Won't rent there ever again.

Jonathan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruthie maria m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  First Impressions 
Rating:
1.0

Very unprofessional! I was assigned a storage unit that belonged to someone else and had to wait 3 hours for someone to fix that mistake! Once I paid for my storage unit 2 weeks later I was told because I wasn’t charged 2$ I had to pay a 32$ fee! Would never do business with uhaul again!

SEAN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frederick M.  |  Overall Experience 
Rating:
5.0

Mr.Cotto was super helpful with everything I asked for. Overall great service thanks to mr.cotto

eloy a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GAYLE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
1.0

The general manager is rude and disrespectful he should not be in his position he should be fired. He knows he will get all complaints about his district so he does not care who complains about him and it shows alot!

Mimi S.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful. Accommodating when needed. Never had a bad experience with staff. My unit wasn’t the best lit but it wasn’t a big issue because I wasn’t going in and out often.

erin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz T.  |  Overall Experience 
Rating:
5.0

They were very professional but most importantly helpful!!!

reinaldo g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD M.  |  Overall Experience 
Rating:
4.0

I was surprised to see the mouse poison in a room. I hope there is no problem with mouse in the closet.

Mariko R.  |  First Impressions 
Rating:
5.0

Rep was very friendly and helpful. She I got the unit that fit my needs.

Eti E.  |  First Impressions 
Rating:
1.0

The customer service personnel were very rude and unhelpful. Unit had rust on handle which rusted my lock internally and couldnt open it. Way too expensive for the service and quality of everything!

Kimberly m.  |  Overall Experience 
Rating:
1.0

mice chewed up stuff. Spiders infested books. Moved out be4 renewal. Notified office. Charged another month anyway. Agent LAUGHED @ my frustration. I now had 2 open case 2 get $ back! VERY BAD SERVICE

KAREN L.  |  Overall Experience 
Rating:
5.0

Very polite and i feel really comfortable.

Carmen T.  |  First Impressions 
Rating:
5.0

The manger at this store is amazing really took the time to help me out and very understanding. He definitely needs to be promote

kay l.  |  First Impressions 
Rating:
1.0

Trying to charge me for a storage unit that I never used. I turned unit 1110 back to them 24 hours later, since I had been I'll advised. The unit would not hold the 26 ft truck contents!

Kathleen B.  |  Overall Experience 
Rating:
5.0

worked with Nic Martin for years and it was my pleasure to meet him and thankful for his attention to any issue I had.

RICHARD P.  |  Overall Experience 
Rating:
5.0

didnt have any problems or issues thank you

Jessica O.  |  Overall Experience 
Rating:
4.0

Access was not 24 hours. I couldn’t access the building at 2am.

KRYSTAL B.  |  Overall Experience 
Rating:
5.0

Great facility

PATRICIA K.  |  Overall Experience 
Rating:
5.0

n/a

beth s.  |  Overall Experience 
Rating:
3.0

Too much confusion when arriving from out of state with a full trailer then having to haul it to one place to pay for the storage, then to another to access unit then back to first spot to turn it in.

KAREN L.  |  First Impressions 
Rating:
3.0

Had issues with the storage door rusting and therefor not unlocking. Had issues with my lock because it also rusted. I wasnt told it would rust or if I could prevent rusting.

Ashley D.  |  Overall Experience 
Rating:
1.0

The storage has a rat bait trap in it - creepy. So I’m coming back to get my stuff out. I wrote an email -got no response and I called but was on hold with annoying marketing messages for 20 minutes

lori ann s.  |  First Impressions 
Rating:
4.0

The storage building was great, very neat. The courtesy carts and give/take section were very helpful! The staff was good, though they could better explain the check-in process at the unit.

Nicole T.  |  Overall Experience 
Rating:
5.0

It was a good experience overall

Micheal R.  |  Overall Experience 
Rating:
5.0

The only issue I have is pricing. Comparable units other than UHaul are so much cheaper. UHaul should be aFortune 500 Company. I paid $86 a month for outside storage at a different facility.

HELEN W. G.  |  Overall Experience 
Rating:
5.0

Jaron was great. Very friendly and professional. He even taught me how to back up a trailer which I really did not know how to do. All in all, a great experience. Thank you!

William H.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. He made it easy. Thanks.

DAVID C.  |  First Impressions 
Rating:
4.0

Kyle was very helpful with explaining all details pertaining to our storage rental.

michelle b.  |  First Impressions 
Rating:
5.0

Employees and Management went above and beyond to make sure I was happy. Their storage units were very well maintained and secured. I always felt safe no matter when I went to their location

Kailee D.  |  Overall Experience 
Rating:
5.0

I received amazing service at this location! I worked with Jaron in store and spoke to manager Kyle on phone. They went above and beyond and made sure I left the store happy. Will be going back again

Kailee D.  |  First Impressions 
Rating:
3.0

I didn't really have much interaction with staff so difficult to say how helpful and courteous they were. I rented from one and closed from another, and had no dealings with anyone else in between.

JOANN G.  |  Overall Experience 
Rating:
4.0

great service

janell b.  |  First Impressions 
Rating:
5.0

Thank you for your help add under standing

BLANCH M.  |  Reservation 
Rating:
5.0

My stuff was in storage for 2yrs while I was out of state. My stuff was secured and the staff was great. I will do business again with U-HAUL

Betty J.  |  Overall Experience 
Rating:
1.0

Ever since Jerry decided to operate the facility remotely our experience went from 5 to 1. Service became non-existent. Deliveries were misplaced. Just poor customer service.

JOHN S.  |  Overall Experience 
Rating:
4.0

Everyone was very helpful. The only reason I am not giving an excellent rating is the was no lift or elevator at the location. Even though it’s only 2 levels it would have been helpful.

Deborah M.  |  Reservation 
Rating:
1.0

When I went to the frontdesk to request my storage they had assigned a wrong one which they were aware after they bill me. They did a “refund” and next day they billed me twice. Still waiting for refu

dalie d.  |  Reservation 
Rating:
4.0

Thank you

PATRICK C.  |  Overall Experience 
Rating:
5.0

Clean and safe place to store items.

Theresa M.  |  Overall Experience 
Rating:
5.0

Everyone is very knowledgeable about all the facts and info about the moving process. The staff are great.

Jean H.  |  Reservation 
Rating:
5.0

The facility was clean and accessible, staff was friendly and helpful. Would, and probably would use again.

Aaron S.  |  Overall Experience 
Rating:
5.0

Very professional

joseph f.  |  Reservation 
Rating:
5.0

Christina was amazing took the time to show me all facilities and got me the right storage room and price was amazing better then u-haul👍😃

Candida M.  |  Overall Experience 
Rating:
5.0

Nick was very helpful and polite. He would address you like a friend. Nick is a very nice young man.

LAUREL L.  |  Overall Experience 
Rating:
5.0

All good-everything went well-Nick was excellent!

Donald O. 
Rating:
5.0

Everyone I dealt with was friendly and helpful. My rental experience was great

Therese S. 
Rating:
3.0

No improvement needed, I prefer utiling this office because the people that work there make you feel comfortable.

miranda S. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo C. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo C. 
Rating:
1.0

I was told I could return unused boxes, and the location refused to accept them. So I left them. Won't use Uhaul again.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

I had a great experience renting a trailer at this location. I've recently installed a hitch on my Jeep and when I went to rent the trailer it wound fit.. my hitch it's to close to the tire, so this nice young gentlemen let me borrow his hitch receiver! I was extreamly appreciative of his kindness! Thank you so much for having great people working at this location.

elis G. 
Rating:
5.0

Nick (your employee) is fantastic. He is very experienced with his job and is very responsible and knowledgeable. Uhaul should be proud to have Nick as a part of the team at U-Haul!

gretchen V. 
Rating:
3.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Dropped off after hours.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

denise S. 
Rating:
5.0

Customer did not leave a comment.

JAMIN B. 
Rating:
4.0

Customer did not leave a comment.

Susan P. 
Rating:
2.0

Everything was fine until the trailer was returned and the agent asked for it to be backed into a tight spot between two other trailers. With my mirrors covered in ice & salt and the parking lot being dark, I was going to park the trailer for him and take on the risk of bumping into a parked trailer. He then asked if he could drive my vehicle to park the trailer to which I refused and told him that I would drop the trailer off in the equipment return line. I told him that it wasn't my responsibility to park it where he wanted it on the lot....and he said it was. After telling him that I didn't have time to deal with this and that I would leave in front of the building, he developed a negative attitude and said to just leave it where it was in the middle of the parking lot.

Steve P. 
Rating:
3.0

Very easy process. Manager was very nice and helpful!

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Tail lights were not functioning proprly but personnel didn't care.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
5.0

Good service and price!! Thanks!!

Sharilyn T. 
Rating:
5.0

Very nice place and very nice people work there

mark L. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Everything was great.

Lynn W. 
Rating:
4.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Keep up the good work

HAYDEE G. 
Rating:
5.0

The online application needs a little work. I could not take the pictures with my phone when trying to go through that process. There was also no option to attach a picture. Happy that the employee was there to check us in and had us in and out in NO TIME!

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
3.0

I had 2 cancellations on a “guaranteed” reservation. The worst customer service I've ever gotten. Called and spoke to customer service Morgan and was told I'd be issued a $50 check for being cancelled on. After first cancellation I didn't believe I'd receive this credit so I asked for the phone call that was recorded to be sent to me. Which is offered at the beginning of the call by U-Haul. I never received that or the credit. Also in store I mentioned that and was told I'd get a credit in miles. That also didn't happen. Based on all this I am very displeased with the service.

Kyle L. 
Rating:
5.0

A very smooth process. Reservation had been made on line and van was waiting for me. A very professional organization.

Dianne P. 
Rating:
4.0

Customer did not leave a comment.

kevin M. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
4.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

irma R. 
Rating:
5.0

Customer did not leave a comment.

russell M. 
Rating:
1.0

Mileage on the truck must have been off from when I picked it up because I was charged an extra $50 after driving the exact distance I was scheduled for. I didn't notice this until I was about to drop the truck off, and was unable to contest the charge at that time. When I arrived to pick the truck up, there was only one person working, so there were about 10 people in line and it took 30+ minutes to pick up a truck that I had scheduled over a week in advance.

Michael G. 
Rating:
1.0

please do not tell customers on phone or on line that you have storage space available when you do not. Not helpful at all. Will never use UHAUL again. I am a very unhappy customer.

Tama V. 
Rating:
5.0

Both locations were great. But, Chicopee MA rep had something about her. She was super nice got us in and out very quickly. So pleasant. Definitely awesome customer service skills!

edward C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
3.0

I would have sent this email sooner, but we were very busy with our week long Brimfield Show, the reason we rent a truck 6 times a year to transport our inventory to our site to sell. This not the first time that U haul has messed us up with rentals and rental locations. This time however, was the most inconvenient and costly mess up yet. I went to my prefered pickup location only to find out that they had no truck for me. They had no record of my reservation either. I ended up talking with someone from Uhaul customer service and was told that somone had cancelled my reservation, saying that it was a duplicate. I had a truck reserved for Sept 1st, and one for the 11th. They cancelled my Sept 1st reservation. As I continued with customer service, I asked about surrounding areas where I could get a truck...they kept telling me that there was nothing in the greater Springfield area. It took me a long time to FINALLY get an answer to call the Chicopee location (In the Springfield area)....it was now 5:15 pm, and I had to drive way out to Chicopee before they closed at 6pm...AND I had a lot of extra mileage to pay for...never mind the stress I had to experience. I feel I should get a full refund for my Sept 1st reservation. This was unforgivable. I Certainly was NOT the one who cancelled my reservation...which cost me a lot if time and money losing a day in my setup. I will be awaiting your reply ASAP. I plan on posting publically on social media regarding my experiences with Uhaul. Outraged, Yvonne Gamache 413-544-1564 See the attachment for contract information.

Yvonne G. 
Rating:
5.0

Have more staff working

Tim J. 
Rating:
3.0

Faster service

Juan D. 
Rating:
5.0

Excellent experience.

Lynn W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Staff were helpful. Our experience was fine except we had to drive an extra hour to pick up the truck and wound up with one bigger than we needed. So there was extra for gas, tolls, and the driving around the city was trickier. It was move-in week but weren't notified of the changes until the day before and we reserved a couple of weeks in advance.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
1.0

I don't think I'll ever use you all again Mike drop off was supposed to be in North Hampton what I was saying all the way to Chicopee and they had no idea why I was even there

William G. 
Rating:
5.0

Customer did not leave a comment.

audra S. 
Rating:
3.0

It's frustrating that this location could not compensate us for the mistakes of the pick up location.

Sarah C. 
Rating:
5.0

Nicholas helped me out today and he was awesome. Great customer service. This was actually my second time renting from this location. Everything was top notch, and like I previously stated, Nicholas was the man!

Matthew W. 
Rating:
4.0

I would not recommend any U-Haul location to anyone. At the time of my reservation on 23 August, the Bensalem rep instructed me to return the truck to Keene, NH for a $125 discount because Keene needed trucks. While speaking with Complaints, I was informed that the Keene, NH, location was not accepting truck returns. As my delivery point was Rindge, I returned the truck to the Rindge, NH U-Haul location, easily accessible and accepting returns. The representative there told me that his U-Haul software program assigned me a $105 incorrect return location charge. After your representatives hit me with the Offer and Switch and the Run-Around Policy of Company Greed, please be certain that I will share my experience with your company; furthermore, if your company bills me an additional $105 for returning to the wrong location (Rindge, NH fewer than 10 miles from my delivery point) after promising at $125 discount for returning to Keene, NH (an inconvenient further distance and then declaring that location not accepting trucks), I will dispute your unethical, obviously greed-motivated actions vigorously. With customer treatment like this, news of your reputation is spreading.

annie H. 
Rating:
5.0

Customer did not leave a comment.

Manuel F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
1.0

Customer service sucks and you lie about your prices

malaysia M. 
Rating:
4.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia E. 
Rating:
5.0

Nothing it was great

MICHEAL L. 
Rating:
5.0

Customer did not leave a comment.

RICCARDO V. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Just try to have more than one car dolly at each location if possible the young lady who ran the location did a very good job and was very thorough on what she did I would recommend the Chicopee Mass location to anyone

paul S. 
Rating:
4.0

Customer did not leave a comment.

Morgan H. 
Rating:
3.0

Customer service person was not personable at all. Not pleasant. Very dismissive , when asked questions did not respond in a pleasant manner.

joe O. 
Rating:
5.0

Customer did not leave a comment.

anthony M. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

I don't think there's anything that you could improve about this location. Nick was very knowledgeable, courteous and extremely professional. Top notch service.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

SALVIDOR O. 
Rating:
3.0

Customer did not leave a comment.

marc B. 
Rating:
4.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Do some paperwork on line. Show up. Pay. Load up. Do the mission. Come back park trailer. Inspect. Get receipt. Leave

steven G. 
Rating:
5.0

Customer did not leave a comment.

Cliff M. 
Rating:
5.0

Nick was great! The door on the trailer stuck a bit and he went above and beyond to make sure I could open and close the back at my destination. And the 6-hour rate couldn't be beat. I would absolutely rent from U-Haul at this location again!

Catherine T. 
Rating:
5.0

All the staff was professional, courteous and helpful.

Kellen D. 
Rating:
5.0

Customer did not leave a comment.

Antonia M. 
Rating:
5.0

Customer did not leave a comment.

Lillian T. 
Rating:
5.0

Customer did not leave a comment.

FELIX G. 
Rating:
3.0

I wanted to extend my rental period and was told just turn it in when I want to. The turn in store didn't like that answer and said it should have been on the contract.

nathan R. 
Rating:
5.0

Staff could be alittle more friendly, especially dealing with the public.

alan T. 
Rating:
5.0

Manager and employees very helpful. I've used them last year and again now. I'd come back definitely and whish to thank you for a great experience.

JOhn M. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Very helpful and accommodating. Thanks again!

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Micheal C. 
Rating:
5.0

Customer did not leave a comment.

Catherine O. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The associates that checked us in were very friendly and fast, Saturday the 20th it was Nicolas he was great and the young lady the previous time was great also. True assets to your company.

Dorothy T. 
Rating:
4.0

Customer did not leave a comment.

RHODRIC G. 
Rating:
5.0

Customer did not leave a comment.

Bimalkumar P. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

allison B. 
Rating:
5.0

The staff was extremely friendly and remembered my name from a week prior I liked that

Dawn W. 
Rating:
5.0

The personnel were very attentive and courteous. Explained the process and detail sales information clearly and thoroughly. It was much appreciated.

David B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Back
To Top