Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean utility trailers
Units were green zip-tied with locks inside. We couldn’t access them. Had to wait for rep. One unit door came off the track, rep fixed with a pair of scissors but now the latch won’t slide far enough to allow for securing with a lock. Was too late once this was discovered to get assistance. Will hope no one notices and try to resolve on next visit. Rep was friendly and helpful. Facilities were clean.
The truck given to me had issues with the AC/Heather system since the first day.
Make all equipment with one way option.
Easy to access and friendly staff!
Service was incredibly fast, personnel awesome customer service
Trailer was dirty on outside which I can deal with... it inside was super dirty...I had to sweep it out and then lay tarps down before filling ot!
Large space, friendly employees.
Ya'll are awesome, came thru for me with no wait time.
Service was great! Joseph the employee was very insightful very helpful on helping me with the trailer would highly recommend anyone to go there and I would go there again.
Great store and love the card entry system. Beautiful facility and very clean. The door alarm system images me feel my stuff is safe.
Everything was great. And the cost was far cheaper than competitors.
Great customer service , the Representatitve was very attentive and helpful , great hours also , will definitely rent from this uhaul store again
I was very happy I went with uhaul vs another company.
Everything was good, great service.
Excellent service
We needed the biggest trailer and had a reservation for it yet when it was time to pick it up...it wasn't available because previous renter didn't bring it back. We are now having to make a second trip to SA to pick up what didn't fit. Very inconvenient!
Great customer service
I would like to say that I do not like to be lied to about the cleaning the inside the U-Haul and the passenger seat and the driver seat was filthy with this COVID-19 that is going on I am a trust any U-Haul there is no meeting or cleaning properly so I had to go home and clean everything thoroughly and I've asked the employees if if it was cleaned and their answer was yes The U-Haul was clean and that's when I went to check and it was not cleaned it Was not maintained.
The General Manager Joseph Finger was professional and amazing customer service.
Staff was super super helpful and friendly!!!!!😁
The trailer that I had reserved was not available when I came to pick it up because it had not been returned from the previous renter. So the U Haul representative upgraded my trailer to a truck and gave me a discount. It worked out great in the end.
You should definitely explain all the charges . It's very misleading . I probably won't use a uhaul again
The associates were all very helpful, especially the one, unfortunately I don't remember his name. It would be nice if the storage area opened at 6 instead of 7.
Everything was awsome
like all the services
I need my 50.00 guarantee refund due to my reservation having to be moved to another location. Because of this overall experience I was put back about two hours not only was my reservation moved because the trailer was not able to get me hooked up due to mud my truck was stuck in the mud when I was told to park there so that it can be hooked up. I tried to contact somebody at the U-Haul central station
The place is nice and clean, the van was almost new, and the people were very friendly and helpful. Highly recommend.
Manager joseph finger was very professional and curteous..would surley go back again
Guy gave me a great price because i had called other local Uhaul certified places and they shot me with some high priced quotes. The guy was honest and straightforward of the prices that i needed for the move i made.
Person who helped us was a young lady , very nice and her customer service and the way she explained to us was amazing thank you
Freaking super good and fast service
I believe it was Mathew who was the one that helped me. After the storage facility at Ed Carey offered two 5x10 units as a 10x10 unit, I came to the Uhaul store on Morgan. Mathew went above and beyond to accommodate me. I have since recommend this store to multiple coworkers and friends.
Staff is very knowledgeable and friendly, always willing to help. Very good rates compared to competitors. 10/10 recommend!
More workers to assist customers waiting in line
Clean facilities & very helpful/friendly employee!
Love the convenience of having this facility so close to home and surrounding areas. The truck is so easy to drive and I was able to accomplish my task that had been put off for years. Clean out garage. I highly recommend this to anyone. Staff is always courteous and feels like family.
Staff was very helpful and made sure everything was ready and safe.
No recommendations, great service and friendly customer service.
This location is wonderful! The general manager went above and beyond to ensure that a first time uhaul driver like myself could make the 12 hour journey and move a successful one! From orienting me to the truck, getting the car transport on, and providing everything i needed to know for my move, he was there every step of the way! Would give this place 100 stars if I could!
Quick drive up service! Friendly staff.
Dont charge random stuff
Joseph and team were EXCELLENT across the board from hitch installation, to thorough explanation, to reservation, rental, and return early. Thank you and STAY healthy and safe! Jeff
Excellent customer service!! Thank you. The wait time was extremely minimal!
Reservation process is easy and associates are friendly and helpful. Return process and drop off via internet was convenient. Great overall experience!
Excellent customer service. Honest & kind. My family member lost some credit cards and other personal belonging in the store. They called us and let us know it would be ok.
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I had a good experience today.The employee was very polite and helpful. I used U- haul in the past and was very satisfied.
Need cruise control in U-hauls!!!!!
no complaints. quick and easy. professional service
They did what they could to secure a customer and after did same to retain said customer. Treated me with respect and friendly.
I had a mileage issue with my rental. It had 26700 miles on my contract but the truck had 27000 miles. I had to get it squared away at my drop off location.
Excellent customer service all my questions were answered and the rep listened Attentively
After moving my things in the storage unit I see a few roaches down the halls. I am uneasy about my things here but will be trying my best to get my things out of there as soon as possible. The representative that assisted me was very very friendly and had it not been for those roaches I would have given 5 stars.
I go to this location every time trust no one else
Incredible customer satisfaction and service
Great service.
Very prompt and professional. The facility is very clean. The security system is state of the art. I felt secure. Mr Finger went above and beyond to meet our moving needs. It is awesome to have a location that is centralized in our community.
Wish you had a larger unit. We ended up needing two of your largest units, which is what is needed for a household move.
From move in to move out, ease of service was outstanding. The UHaul reps there were eager to help, and since I was new to the area, they pointed me to best locations for other services.
Beyond helpful and willing to help
Great hospitality with customer service....!!!
Excellent customer service Pleasant personnel Thanks
Best place for all your storage need Best staff Clean facility
Clean, spacious storage with a friendly, knowledgeable manager and super staff! Thanks!
Explained well and took care of all needs.
Very satisfied with the facility, with the staff and also with the equipment, thank you for your help.
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I'm happy
The girl that helped us was kind and courteous and helpful she made sure the unit was cleaned out and showed us where or how to use the back door to get into the unit so I was very happy with the serv
Joseph was an excellent person, listened attentively and helped me through the rental process !
Everything timely managed
