Customer did not leave a comment.
Elia H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Centennial
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, service, attention to details and friendliness is the best!!!
MICHAEL HVery friendly people
Ruth K | First ImpressionsVery clean, quiet, and safe facility.
brad r | First ImpressionsMars was great!
Alaina HI reserved a 20’ truck a month ago because my belongings at THIS location. You are now sending me to Nevada a DIFFERENT,farther location, charging me MILEAGE to go back to Centennial blvd pick up my stuff! This will take LONGER,harder to meet timeline and COST ME MORE! You should NOT charge me ANY MILEAGE to send me OUT IF MY WAY WHICH USES MORE TIME,MILES & GAS
Mia KNothing! Give these people a raise!!
Ruth KI paid for a second day and told it needs to be back by 8:00 am Sunday as someone needs to rent the trailer. The second day I paid for should have let me have it until 3:00pm. I am extremely upset i had to wake up at 5 am after getting home at 2 am to go drop off my car alone in the rain to get it there on time. JUST TO SEE 2 trailers ready to go for the dude with a reservation. I want my second day refunded.
SAMUEL KSuper accommodating and helpful. Clean, secure facility. Would absolutely use again.
KAREN S | Overall ExperienceWhen we needed to go from our small unit to a larger one, we thought the size that we rented on the site was one large unit. When we went to look at it, it was two units' side by side. Not what we wanted or expected, but we didn't have a choice. Also, when we went on line to rent a trailer last year, we were able to rent it on this locations site. But when we went to pick it up, they said we had to go somewhere else to get it. They didn't have one there. As far as customer service goes, this was not customer service! If we rented a trailer from this locations site and they didn't have one, they should have gone to where it was and picked it up so that when we got there, it was there to hook up. Such a lame process!!! Speaks to us of laziness!!!
Richard G | Overall ExperienceFirst rate
Michael W | Overall ExperienceDylan is great, always very helpful. Second year using them for storage. Excellent facility.
MATTHEW D | First ImpressionsPlease inform people ahead of time that the check in and check out process will take about 1/2 hour if you’ve never done it before and at least 15 mins if you’ve have.
Brent PExcellent Customer Service!!!! Mars acceptor ally polite and helpful! Thank you!!
KAREN W | First ImpressionsEmployee was very helpful. The facility was very clean. I would definitely use this location for my storage needs again.
BRIAN S | First ImpressionsThe elevators weren’t working for several days or a week when badly needed. I appreciate that the rates were never raised during the year I rented space. I liked the giveaway area where I could leave or take items. Thank you!
Carol B | Overall ExperienceMars was an extremely helpful agent. Very knowledgeable and genuinely interested in ensuring I had the exact right equipment for my needs. Thank you, Mars! I will be using this location again!
JOHN SGreat. Thank you
GARY PIt was great to work with Dylan! Everything was ready when I arrived and he was helpful.
ANGELA HMars was super helpful. Made the process quick and easy.
KAREN S | First ImpressionsThe manager Ricardo and staff were always courteous, efficient and old school kind to their fellow man in every way! I would highly recommend this clean facility to others!
SANDY P | Overall ExperienceDylan Rhodes in Colorado Springs was topnotch at his job. He was extremely efficient. In no time at all, he had the paperwork done and the trailer all hooked up for us. Our cross-country move was hectic and chaotic, in general, but Dylan’s part in it went so smoothly it was almost a joke. His office was a calm, orderly oasis, and we would highly recommend him to anyone. Please thank him, on our behalf, for his excellent work.
PEGGY BWill come here again when I move or need storage!
Hillary H | Overall ExperiencePeople at location are great and personable
ronald g | Overall ExperienceVery well run location.
Larry TEverything was always clean and perfect. An excellent facility to store anything that is important to you.
steve r | Overall ExperienceGreat facility, run well.
Larry T | Online Move InThe Uhaul people that sét me up with a trailer were great.
STEPHEN CI would highly recommend very professional very clean and the price was good.Thank you
JAKE H | First ImpressionsMars is so helpful! We got great service.
Peggy APerson was not courteous was like I should know better and it's my fault I didn't have an issue last time I rented and drop off at the Nevada location in Colorado Springs I. December the Centennial location was the opposite.
SAMUEL VDylan was fantastic…great customer service and insured I had everything I needed to make a safe move… thanks Dylan.. trip went wonderful and the extra blankets were perfect. Everything made it nicely ..☺️
BARBARA VDylan and his team were always exceptionally helpful with all my storage needs. The place is always clean. Even the janitor would check to see if I needed anything and make sure everything was ok. I highly recommend them!
ANNE L | Overall ExperienceProfessional and knowledgeable. Extremely responsive to my needs.
PHILLIP BEXCELLENT SERVICE and RATES. My van was CLEAN and LARGE 🤩 The store is WELL SUPPLIED and ORGANIZED 🤓 The new manager … for the last two weeks … is VERY KNOWLEDGEABLE and VERY PROFESSIONAL 🤓 EXCELLENT VALUE 🤓 THANK YOU 😊
PAULA LEveryone was so helpful and our family's moving experience was smooth because y'all are so very helpful
AELAINA C | Overall ExperienceMars was very helpful and patient
AELAINA C | First ImpressionsRicardo Bustos checked us in. He is a very professional employee. Very nice facility.
LAURA D | Overall ExperienceFriendly staff. Excellent facilities and a great location.
Daniel EWe were received in a very kind and professional manner at the counter. The check out and check in process was very simple and customer friendly. The equipment was great. We rented out a 10 f truck, it was clean and worked well. No issues. I highly recommend this place! It was the first time my daughter and I rented a UHAUL truck to move my mom to a different house and the process was very simple. It was my first time driving a UHAUL truck; it was easy and it all went great. The price was very affordable. Kind and nice people at this place. Thank you.
GABRIELA EGreat team, very professional and a fantastic customer service.
Hessen M | Overall ExperienceEasy dropoff and friendly staff
Brandon CAwesome service and a smooth check in and out process. Thank you again!
PEGGY AThe staff was all great. Very helpful and friendly. I will use this facility again when I go to rent a truck too because they were so helpful.
Tiffany H | Overall ExperienceSuper clean. Friendly. Helpful. Efficient with all processes. Did not ever try to nickel and dime me.
DANIEL H | Overall ExperienceEveryone at the storage unit facility was very helpful & kind. They made everything simple for me. I akso had to rent an extra storage unit while out of town and they handled it easily. I highly recommend this facility. They also helped me decide what type of boxes and how many I needed. They did a great job with that, too!
CHRIS J | Overall ExperienceMy rental was easy and uneventful. I have no comments for you. Mars helped out with hooking and unhooking the trailer and offered directions for placing the car on the trailer. The directions were not needed and the rental worked out perfectly.
Jason DSales agent was awesome. Very friendly and helpful
KEVIN TService was excellent.
Joel TGreat service.
Christopher BI would tell my friends that $19.95 is false advertising. That the total price for the rental was 8 times $19.95.
Sally BKeep up the good work.
Phillip NFurniture blankets were filthy yet they wanted to charge me $25 for not folding them on return, at least one employee was consistently extremely unhelpful every time I visited and couldn’t seem to make even the most cursory attempt to pretend as if he cares about his job. I was not made aware until the morning of my truck reservation that the truck had to be returned to the same location, which was incredibly stressful as I was moving an hour and a half away. The entire experience has made me never want to go through u-haul for a move ever again.
Mackenna GThe staff were friendly and very helpful with all our needs.
Solomon G | Overall ExperienceN/a
EVAN KRicardo and Mars were incredibly supportive and made my challenging military transition so much smoother. They were very warm and incredibly helpful.
Lauren W | Overall ExperienceThis was a very well run and maintained facility. The staff is on top of any issues and kept me well informed of things that could affect my access and someone was available at all times to answer questions or concerns of mine . Great job Richardo!
CORY M | Overall ExperienceNew, clean, secure
ANGELINA W | First ImpressionsGreat customer service!
LARRY TVery pleased with set up, pick up, performance hauled a jeep 1000 miles, and drop off. Thank you for making so easy!!!!
STEVEN JEverything was perfect from the Representative, to him explaining the process and the return. Thank you!
MARK CThe transmission on the truck I was driving shifted very hard and made it challenging to drive for someone not accustomed to driving large trucks. Everything else was a very positive experience.
DAWN CAm being charged for damage I did not do. Would not recommend the scam artist that is this location
Chance MStaff was very friendly, and professional
DANIEL AThe electricity went out right before I checked out, however the general manager used his phone to execute the check-out process. Great job!
John KSimple and pleasant experience. Equipment worked great and was easy to pick up and drop off.
DANIEL HThank you!
Lyn SEverything went very smoothly and we will be using you again in the spring. Thank you.
MATTHEW D | Overall ExperienceI was well taken care of and the centennial location was the best
ALEXANDER GThe staff is respectful and courteous.
GLORY MMajor problems with the elevator . Could not get to the second floor storage units. As I had rented a vehicle and had to return on time, I and my moving helpers had to climb steps to move items. This is not the first time that this has happened in the las two weeks.
paul EMy company utilizes U-Haul quite frequently, all over town. Ricardo and his team have officially made Centennial our favorite location ever. Renting from Centennial will be our first priority going forward.
Wes VRicardo was a great guy, and cool under pressure! when i dropped off our rental he was really busy, but was very polite and professional.
MICHAEL S5 star efficient, clean, available, responsive. Thanks Richardo !
CORY M | First ImpressionsNothing keep the same staff
mike pThe app does not speed things up
Scott SI'm grateful for this sercive. There was a friendly staff member, I was able to get moved in the day of, and there were even carts available to move my things to my unit easily. The price is reasonable I think for how nice the facility is and it's awesome the lock is provided when you make the reservation online.
Gunnar A | Online Move InMars is so friendly & intuitive. They know exactly what you need before you even think of it & offer it without being pushy. Mars is an excellent part of your team & the best in customer service of any experience I have ever had. The location is clean, safe & easy to access. I had the help of friends who were also quite impressed with the facility. I utilized a storage unit, rented 2 trucks on different occasions & purchased so items from inside to help with the move. A+ across all fronts.
Mallory E | Overall ExperienceKeep up the good work. Thank you
Georgette LI move in on April 4 2024 Both Rico and Dillon excellent workers caring and very helpful. Very good customer service. I highly recommend this location. Thank you for such a wonderful experience
Andrea S | Overall ExperienceWonderful service from both the morning and evening staff.
Shelby MVery fast and friendly sign up.
TIFFANY F | First ImpressionsFantastic customer service!
James BVery helpful staff and assisted me with the vehicle loading
Chad SSuper experience with process, staff knowledge, and convenience.
DANIEL H | First ImpressionsHighly professional employee assistance
THOMAS EMars was super helpful. Friendly, accommodating and welcoming. The facility is extremely clean and the climate controlled storage is a major plus. Highly recommended.
Michael F | First ImpressionsThe person that checked me in and out was awesome!
SUSAN CRicardo and his staff are running a top notch facility - clean, well organized and maintained to a high standard. All thumbs up to the entire staff.
Michael W | Online Move InThey processed everything quickly. They explained storage unit access thoroughly & did a personal walk/thru with me. They also were able to quickly add an additional unit for me when I was standing in line to board an airplane!
CHRIS J | First ImpressionsNo notification about the requirements for a cell phone. Had to make a trip home, just to have a phone to check-in with. Not a user friendly situation. I been renting a cargo van every year for more than 15 years, and never had this requirement before, and I even rented a cargo-van from this store last year. I don't own a cell phone, so this was not acceptable, to me.
Leo RRude Staff, Rude Owner! They held the notice about my storage building being late until it was too late. I can prove when the notice was dated and when it was sent. My mother called them and explained law and that we would be contacting the courts. All of the sudden it went from not being able to do anything to move your stuff out and let’s settle this. Beware the owner is a scammer and just wants to make money off your stuff
Cain B | Overall ExperienceThank you it was a wonderful experience. Very easy access. Very clean.
ALAN G | Overall ExperienceIf I could give them 10 stars I would! Awesome ownership, staff, and facilities!
aimee g | Overall ExperienceRichard is extremely professional and kind....most best experience ever with his help....he deserves a raise and promoted.
Wayne R | Overall ExperienceEverything was above with no issues whatsoever.
Robert B | Overall ExperienceHe took his time with me and made sure I understood everything and the code boxes
PATRICIA D | First ImpressionsStaff and facilities are top notch!
NICHOLAS K | Overall ExperienceGreat overall experience for a storage facility, will certainly use them in the future as well.
Robert L | Overall ExperienceRicardo is HIGHLY MOTIVATED and the best customer service advisor I have ever dealt with. He is a 12 in my book. If there is any chance for him to move forward with the company, he is your man....AWESOME 👍 👌
Wayne R | First ImpressionsOwner is so kind - they really go above and beyond to make sure your stuff and the facility is taken care of. One of the nicest storage units in Colorado by a mile - and everyone from their maintenance man to the cashier at the desk is so helpful
HIYUCE W | Overall ExperienceThanx.
Eddie A | First ImpressionsRicardo was a great help as always! Thank you!
krystyn q | Overall ExperienceJust moved all my stuff to an apartment
Charles R | Overall ExperienceExcellent
Amanda L | First ImpressionsThe facility is chronically unsecure. Alarms are regularly set off without any response from the office. It is clear the surveillance is not being reviewed. There is a major homeless problem. Several people are living in trashed units doing drugs and avoiding management’s 6am walk through. I became an FBI informant after witnessing the plotting of an attack and the moving of weaponry two units over from mine staged as a few people sorting their storage belongings. The walkways and elevator were repeatedly filled with trash [disrespectul customers]. I had to join in the custodial efforts for my own peace of mind. The restroom was repeatedly being used in pairs for drug abuse. Sometimes two people in there at the same time. At other times, rotating while the door was blocked by the other person. I was the victim of a violent crime on the premises. My initial experience requesting the tapes for my case was positive because it did not involve Ricardo. However, the manager Ricardo [more than a week later] spoke harshly to me on the matter in the office demonstrating his opinion that I am not the victim of domestic violence as if scoffing at me. Ricardo told me specifically that he would not be watching the tapes [even though I was not requesting him to]. The comment was implying that they weren’t worth watching because there was nothing to see. His opinion is null and void when the video evidence demonstrates the physical assault. To be dehumanized by a professional as a customer with zero grounds for doing so crossed every ethical line. Ricardo placed my account on “Restricted Access” after he went and spoke to a marketing specialist while the General Manager was on vacation. He promised me on Wednesday that I would receive a call back from the General Manager on Monday of the following week [which never occurred] after wrongfully putting me on restricted access. Within minutes, I went from having 24 hour access and paying on time for three units [2 10x10, 1 8x10] kept meticulously clean and organized serving as someone caring for the facility above and beyond even after being subjected to a criminal and unkempt environment to being someone who was unable to access my stuff save for by the request of office staff and for only thirty minutes [obscene given the fact I have 30x10 feet worth of belongings]. Ricardo very wrongfully flung open our unit at 6am when we had been in there sorting and organizing all of our belongings for hours. He then prompted to start dishing out consequences of “removing 24 hour access” when we had done nothing wrong. We were not living out of the unit. Ricardo made it very clear he only cared about himself and would be willing to go over the top to ensure his hands were clean and he would face no fall out from anything he assumed. He already had formulated a poor opinion of me based on his assumptions about the domestic violence and it translated to dehumanizing treatment with him blocking my ability to seek or have fair resolution with upper management. He interfered with my capacity to speak to anyone beyond himself and forced an obscene measure upon a good person in a matter of seconds and upheld it for a week with zero attempts to make amends or find a fair resolution. The mal-treatment was so unprofessional and unwarranted that I moved all three units out with two weeks still paid. As I scrambled to load the carts with my stuff to clear all 30 ft of my belongings, I had staff there on Ricardo’s instruction trying to close up my units and prevent me from removing my legal property from their property. I was deprived of a humane move-out. Furthermore, after a decade of being a faithful U-Haul customer in multiple states and locations for truck rentals and storage, this defining experience has given me the inspiration to stop being a customer of U-Haul.
Claire F | Overall ExperienceThe management & staff were very helpful and efficient. I recently closed out a term of about 16 months at the location off of Centennial & Garden of the Gods. One employee in particular , named Ricardo, bent over backward to assist me on more than one occasion. He checked in with me as I was loading large, somewhat bulky items to see if he could be of help. On a particular day my loading path took me to a spot where the water hose for the departure/return of rented trucks made my loading difficult. He disconnected the hose, & waited until I was done before reconnecting, obviously for safety reasons. Ricardo is the model of an exemplary employee. He definitely had a positive impact on my experience with U-Haul storage.
Susie J | Overall ExperienceVery clean, nice facility. Great rates and nice staff. Very pleased.
beverly c | Overall ExperienceWe did however have mild water intrusion into our storage unit which dripped onto a bag of clothes which were full of mildew. But overall very happy with the entire facility. Extremely clean and comfortable.
matt s | Overall ExperienceThe only inconvenience was the 3rd bay door was not working and there were several people moving in.
Connie H | First ImpressionsThe staff was c extremely helpful c and kind
KAREN B | Overall ExperienceAt last an honest value. These people go above and beyond in any and all respects. And speaking of respect, they listen, and do what they say that they are going to do. My overall satisfaction with them is way beyond what my expectations were. I would recommend these people to anyone who wants a good solid value, and honest business dealings. Doug Wolfe.
DOUGLAS W | Overall ExperienceJason was super helpful and friendly. He went above and beyond to make my move-in experience easy and fast.
Amy M | Online Move InThis place is WONDERFUL! The staff are always helpful and the place feels safe and secure. The best is the drive in drop-off bays!
THERESA S | Overall ExperienceJason is amazing and so is his staff! I highly recommend this storage location! It’s the best place in COS. It’s so clean and convenient! And the new loading dock is amazing!
Sarah C | Overall ExperienceThe staff was very helpful and personable throughout the rental period.
ralph a | Overall ExperienceRicardo was awesome!
James T | First ImpressionsVery clean facilities, well maintained, friendly staff
Doug C | Overall ExperienceThis U-Haul location is so impressive. The business is absolutely spotless. Their office has everything you need and nicely arranged. The storage facilities are easy to access and super clean, secure, brightly lit, and temperature controlled. Can’t say enough good things about this place.
matt s | First ImpressionsJason, the owner of this facility, was very informative and very accommodating.
sandra e | First ImpressionsI was one of the first customers at this location and from the get-go, Jason made it a great experience. He’s one of the above and beyond types of people you rarely see these days. He helped me so much and treats the place like his own. I have had storage etc in many other cities but this one was by far the best experience. He knows his customers and it feels like someone you trust is always there watching over the place. Ricardo also deserves a shout out. He helped me a lot too. Even going into other U-Haul places in the Springs I felt like I’d just rather be doing business at this location (had to go to other locations bc they were out of trucks sometimes). I never leave reviews but Jason really deserves some recognition for the way he runs the place. I thank him a lot for all this continued help and support. IMO he should just run U-Haul altogether.
GREY V | Overall ExperienceCouldn't have been more helpful. I greatly appreciate the staff helping any way possible. Will definitely be using you in the future.
Edward B | First ImpressionsGreat location, great staff, great experience!! Super clean and well maintained
Marianna M | Overall ExperienceJason provides EXCEPTIONAL service! Super helpful! I’d give him 10 stars!
Rebecca A | First ImpressionsJason and his team was helpful and exemplary standard of customer service. Their know was impeccable of what would be needed for a move and storing!
Jamil R | Overall ExperienceJacob and Ricardo are top notch!!! Best team of guys I've ever worked with. And have worked with U-haul many times over the last couple of years. They've been very accommodating. And took the time to answer any questions I might have. The facility was in great condition and even the bathroom was extra clean!!! 5 stars
Sean T | First ImpressionsUsing in another state also
CHARLES T | First ImpressionsFairly priced and easy to work with.
Jamil R | First ImpressionsJason Carr and team provided us with top notch service and the experience was easy and straightforward!
Christopher K | First ImpressionsEveryone I interacted with was very pleasant and helpful. Since this was a new facility there were ALOT of kinks. From lots of miscommunication btwn U-Haul stores, being told to drive to a different location to pick up a van, getting there being told our van was at the other location we were just at, saying we had late night access but arriving to the place around 7 w a full van only to find out there was no 24 hour access, multiple charges to cards that shouldn’t have gone through, being given two small units rather than one that we requested, being told “free mileage” would be given if we got a cargo van verses a box van, reaching out to the manager, him telling me he would reimburse our storage unit but when I explained the situation and I asked for credit towards future U-Haul instead of credit towards our storage unit TWICE, both times I didn’t get a response. Over all I would say that my experience was very poor. The only thing that was good were the team members working. Everyone had a great attitude.
Kaitlyn H | Overall ExperienceSeems a little excessive to require three contacts.
beverly c | First ImpressionsBeyond happy with our experience at this location. The staff are extremely friendly and helpful. The store itself has everything you could ever need and more. Super straight, tidy and well arranged. The storage facility itself is spotless and well maintained and monitored. Great operation, well done!
matt s | Overall ExperienceJason Carr at the Mountain Shadows location was a tremendous help to me and my family during the whole process. Great guy and great customer service! First time using this location but from now on this will be my go to.
JAMES M | Online Move InJason (JC) is awesome and very helpful! I got rerouted to this location by Uhaul not having the reserved truck at another location and am glad it happened. The staff was very professional, honest, and friendly. When I need a truck again I’ll be going to Mountain Shadows and working with JC.
Ben S | First ImpressionsVery helpful and friendly! Great experience!!
Richard G | Online Move InExcellent staff - very friendly and helpful, with a great attitude. The facilities were always spotless.
Marion P | Overall ExperienceAll of the staff member were beyond helpful at this location. From drop off of equipment, to storage, and truck rentals they handled it all. Absolute rockstar team. The hours of the location were limited on weekends but that seems to be more of a staffing issue than a problem with the actual location. These guys are great and we will be back to them again!
Drew D | Overall ExperienceExpand access hours would be great.
Shadd K | First ImpressionsJason is excellent and the positive experience started with a phone call. His level of knowledge and willingness to help during the whole rental return/storage process is excellent. Thank you
David B | First ImpressionsI called on 3/14. Came in to complete paperwork on 3/16, move- in date will be Saturday, 3/19.
Susie J | First ImpressionsStaff was friendly, helpful, and courteous. Unit and facility clean. Carts at entrance to load storage items was a nice feature. Present access hours on weekend not convenient but were told this would change once work on facility is completed. We were able to work around the hours and move our storage items into our unit.
Katherine P | First ImpressionsJason was terrific. Staff was professional, knowledgeable and very helpful. Facility is bright, well-lighted and truly climate controlled. Lots of dollies and carts. Going to this facility will make a stressful move much easier.
MARJORIE L | First ImpressionsEasy move and very helpful staff
Margaret R | Overall ExperienceHelpful and courteous.
Gerry H | Overall ExperienceKathrine was awesome,professional and great
Daniel G | Overall Experience