Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, I am very impressed with U-Box experience. This includes the service provided at my starting point in Orange County CA. Every point of contact, either by email, phone or in person has been simply amazing. Good job!
Close the location on 3120 N. Nevada...the service is horrible and requirement s like 2 reference calls is ridiculous and drive me to cancel my reservation there after standing in line for 45 mins and finding the calling references ridiculous. Fortunately I found a vehicle at the centennial location and the experience was fine
I picked up the van during off-hours. The process was not as simple as it is marketed to be. Many of those steps can be done in advance and verified ahead of time. I had no idea I would have to go through so many steps and have to wait between each step for someone to verify the information or, that they would call someone to verify that I am who I say I am. It took a lot longer than I thought it would.
Worse on-line check in process ever. After entering all information twice I get a message that the website was “down for maintenanceâ€. After calling the 800 number and being on hold for 15 minutes the response was that my Phone was the problem. Beyond frustrating.
Pricing is misleading. This is a corporate issue, not a local franchise level. Says one price on the side of the truck, that is never even applicable to the final amount charged. Uhaul should not be advertising a flat rate if everything is charged by mile! Or sending emails with a quoted price, if the price is only determined by mileage. Not happy with this experience.
First time using Ubox-it was a good experience start to finish as I was moving several states away, by myself. Everyone was great and my stuff got here in one piece!
Easy to schedule. Delivery in Oregon was poor; rescheduled when they failed to deliver. Picked up on time. This was a true cluster. I will use a different company next time. Shipping notice Received notice and told when it would be delivered Request for delivery instructions and then NOTHING. *Do not respond* email. No information on how to contact AH HA! Billing me for storage when you failed to deliver Friend took over because I was too angry to complete Delivery as replanned.
Remove The Right Move from list of movers. I was scammed.
Randi was friendly, knowledgeable, and very professional....top notch, highly recommend!
DO NOT DO ONLINE CHECK-IN: it is terribly tedious and takes 3 times as long to check in as working with a real person. I wish I would have opted for in-person check-in. On site staff was very Friendly and helpful!
The staff was extremely helpful, friendly, and knowledgeable!
Angie was AMAZING!
Excellent customer service no recommendations ar this time
I was really frazzled and stressed and Angela was amazing, she helped me every step of the way picking up and returning. She was so patient with me and kind, as well she helped me through the online app. It's rare you see someone care like that. great customer service! Thank you!
Great customer service and support. Thanks,
Super helpful, fast, clean! Best Uhaul experience ever. I will never rent from another location again. Thank you!
Angie is wonderful - friendly, smart, customer-focused.
Nothing. Jason (I believe) was great. Super helpful.
Keep smiling
very professional!
We worked with several members of your staff at this location and all of them provided excellent service. Thank you!
Great experience...easy and quick!
Thank you for storing our items. This account should now be closed. We returned the pod on 4/26/20.
I personally wasn't happy with a picture being taken on me. My license I understand, but the picture of me pissed me off. I don't like people taking photos and keeping them on any system. My license is proof. Due to this policy, I will not give the experience a great review.
Service here can't be beat!
Great customer service. Very helpful.
We were extremely satisfied with our service. Jason was helpful, flexible and very easy to work with. We would certainly recommend your products
Despite the COVID restrictions - great service and experience. Nothing broken, responsive service.
This location was very professional and had the best cleanest trucks available.
It was a quick and easy rental.
Staff was great to work with , they made modifications quickly , just very nice people and very professional
I reserved a dolly and moving blankets online. If uhaul is going to offer that as an option as well as offer mobile pickup - they need to make sure what is reserved is in the truck. Because of this we had to scramble to improvise on moving blankets and had to spend an hour getting a dolly from Home Depot.
No one, at any point in the process, could tell me definitively where my boxes were or when they'd be delivered. I won't use U-Haul again.
Nothing. Justin was great.
The agent was very helpful. He corrected my final bill to have the charges for the missing pads removed. Very friendly and knowledgeable.
Do you think 10min checking in and out is fast enough? I believe so! My new favorite UHAUL location!
Great service and friendly staff. Would definitely use again.
Sean was extremely helpful and courteous.
Friendly staff, expeditiously processed my online reservation, a lot faster to get a hold of my rental equipment! Definitely, my future preferred uhaul location!
Justin was very quick and knowledgeable about everything. I'll definitely be back if needed.
make the lobby area larger. barely enough room for two customers at a time.
Customer service guy did a great job handling a miscommunication about truck size and took care of it without a problem
Please do not require confidential information for online reservations! Loved the Uhaul van instead of having to rent a truck.
When I first got there a little bit early, the door was locked and said he would be back. He was actually on site but in the back picking up trash. When I returned the van, the same thing but this time I called him like he told me to do and he came and unlocked the door. Otherwise everything went very smoothly and Justin was very helpful and courteous.
The personnel at this location are most helpful, less harried than the Academy Blvd North location.
This location did not show up on U-Haul website, I have driven by this location so I knew a Where it was. Justin did a great job with every aspect of my trailer rental.
Easy move and very helpful staff
Helpful and courteous.
Kathrine was awesome,professional and great
