Customer Reviews for U-Haul Moving & Storage at N Chaparral

Rating:

1.0

Worst customer service I have dealt with spoke with 3 different people. Got the run around 3 different places and finally the last guy at the last place had the nerve to tell me that I was lucky he had a truck for me and that I should count my self lucky as apparently he did his best to give me “customer service” truck was dirty. Filled with a quarter tank of gas.

Rating:

4.0

I had a great experience even after getting lost looking for the alternate U-Haul return location since my original drop off location was full customer service operator Stephanie went above and beyond.. 5🌟 experience from start to finish.

Rating:

4.0

The staff was very helpful and knowledgeable. Made renting very easy

Rating:

5.0

Robert is outstanding when it comes to Customer Service. Efficient, fast and with the right attitude.

Rating:

5.0

Robert G did an outstanding job in providing assistance and answering all questions we had.

Rating:

2.0

Somehow he knew I was two gallons short and ended up charging me $17.00, I brought it back 3 days early and it was no change on the rental rate, and he seemed very judgmental and rude. Not what I am used too here in Texas.

Rating:

5.0

excellent and friendly service

Rating:

5.0

Outstanding support throughout entire process

Rating:

5.0

As a former truck driver I wanted to see the actual fluid levels and I was not familiar with U-Hauls work station to test tire pressure and to check fluids, and Michelle got her hands dirty to show me all fluid levels that were in good standing except the windshield wiper fluid which again Michelle got her hands dirty to get the fluid level to its proper measurement and she checked every tire with the gauge to show proper pressure for a long 1300 mile trip that was a great journey by the way and the truck preformed beautifully perfect , and I would like to recommend Michelle for a promotion or some sort of way that rewards Michelle for going that extra mile to give confidence that the truck is in proper mathematics of tire pressure and all fluid levels and Michelle did every thing that was needed to give me the confidence that I had the best moving service going U-Haul.

Rating:

5.0

Everything was great ..easy pick up people I talked to where super helpful.. Was my first time renting a UH ...was so easy...thanxs

Rating:

5.0

Very friendly, fast, and helpful service. Thank you!

Rating:

5.0

Great and easy way to move a motorcycle

Rating:

5.0

Everything went perfectly. The employee that helped me when I picked up was very helpful and kind. Thank you.

Rating:

5.0

Don't really know, have used this location several times in the past, have always had a good experience.

Rating:

4.0

Services excellent ! Building has mice smells moldy Ate my 500 comforter !!!!’

Rating:

3.0

When we arrived at our destination and began the contents, we quickly discovered that some of the architectural drawing tubes and family momentos were wet. We drove through a rainstorm, but certainly the truck should have been waterproof. I have fild an insurance claim.

Rating:

1.0

Not book a truck for one location and then have the customer find out the day of that the location doesn’t even rent trucks and then have to drive 30 miles in the opposite direction for a truck!!!

Rating:

2.0

I was charged 3 times, then a utility folly I reserved was not available when I went to go pick it up, it’s been days and still waiting for my refund.

Rating:

2.0

Make sure the equipment that is reserved is available before the day of pickup. Didn’t have an appliance dolly like requested. Did not find out til 20 minutes before pickup.

Rating:

5.0

Had a great experience once again at this location. No changes needed for improvement.

Rating:

3.0

it was just ok, nothing exceptional, but it wasn't bad either

Rating:

1.0

If a i brings a truck back with less Gas i pay more but when I bring the truck more tha a half a tank then the specified amount I get nothing

Rating:

5.0

Original U-Haul had a bad tire, very helpful once I pointed it out, but should be caught by inspections.

Rating:

5.0

the Guys were friendly courteous and very knowledgeable of our hitch installation.

Rating:

4.0

As a suggestion it would be nice to Replenish gas once unless necessary to refuel during use. Receiving the van with just under a quarter tank was inconvenient, considering we were loading the van for an event that we had that evening. The van was not as clean and leaked in the cargo area

Rating:

4.0

The staff was very helpful and knowledgeable. Made renting easier.

Rating:

5.0

The manager and staff went above and beyond to help me get my hitch installed and on my way.

Rating:

5.0

Roberto is the best Customer Service representative I have had the pleasure to deal with. He goes out of his way to make sure everything is taken care of and his attention to detail is remarkable.

Rating:

3.0

I took the truck with tank, back the truck with the same quantity and Uhaul charged me $10 for 2 gallons of gasoline. I put more gasoline than I supposed. Why the company do it. I want my $10 back!

Rating:

5.0

Robert was great! Also understanding about keeping the trailer an extra day due to the weather

Rating:

3.0

Mal olor a ratón descompuesto y muy sucio

Rating:

5.0

Employees were very helpful and ready to take care of me. Was greated with a smile and they went the extra mile to make sure I was taken care of. The General manager was very polite and made sure I was good to go.

Rating:

5.0

You all don’t need improvement, all went excellent.we want to thank you all for everything.

Rating:

5.0

Perfect as is.

Rating:

1.0

Every single location I had problems at, first i was told to pick up evertthing at one location uet thr day if i get a call saying they are at different locations, soni had to spend $30 on a fucken uber then I was charges for equipment you did even have, thrn inwas quoted $1440 for the truck, insurance, and taxes, uet somehow I was charged like $1600, then thr asshole at the last location told Mr he can't accept the truck and I need to take it to another location after I already had a Uber coming for me . I will never use uhaul again, and I might just put a stop payment through my credit card for services not rendered

Rating:

3.0

Have reserved vehicle available. I was given a smaller vehicle after reserved one was not available

Rating:

5.0

All was well.

Rating:

5.0

We have been costumers of this U-Haul store for many years and we are very pleased with their service. The las time we returned a 5X8 trailer and the employee did an excellent job guiding us and solving the problem. I didn't ask his name, he was very kind... Thank you,

Rating:

5.0

1st off the employees represent you well. Professional, efficient, knowledgable and polite. Other than that explain where to drop the trailer when returning when picking it up.

Rating:

5.0

Will definitely use them again in the future

Rating:

4.0

The staff was friendly and professional!!

Rating:

4.0

Cleanliness. The interior was not clean, the passenger seat was full of dog hair and there were cookie scraps around the driver seat. It took a good while to remove the dog hair with tape. Also the exterior of the van was not washed, the windshield was dirty and was told that the units are not washed upon return and that it is up to the renter to wash the unit if they desire to do so. Very disappointed. Also after having loaded the van and ready for our trip, I received a phone call from U-haul, inquiring if I could return the van and exchange it for another unit because this van had been reported stolen. I mentioned that the van was completely loaded for the trip and that it would be too much work to completely unload and load up again, plus delay our travel schedule. I was told that it would be OK to use the van and that U-haul would take care of the situation. I inquired about if I were to be stopped for any reason on the road by a trooper and was told to just explain the situation and provide them with the rental agreement. Upon return, I inquired about the theft and was told that there had been a mistake and that the stolen van was not our rental. We were never informed about the mistake during the rental time and this was on our minds during the entire trip. No communication. Again, very disappointed.

Rating:

5.0

Nothing gentlemen that checked me in was quick. Was back on the road fast.

Rating:

5.0

The only thing left that we weren't sure of was whether or not to lock the doors on the truck after we dropped it off. No other trucks were locked.

Rating:

5.0

Convenient location and helpful staff. Thank you!

Rating:

5.0

The gentleman was very kind I appreciate his customer Service

Rating:

3.0

I first asked for a 10x15 storage space coming from Houston on spid and Kostorys On the ground floor because I have issues with my leg I was sent to downtown instead which is not good for me that is why I asked for Kostorys location. I was put in a second floor 10x10 which wasn't enough space I could see daylight coming through the ceiling so I had to go get some caulking just so my sofa and recliner and everything else didn't get ruined then had to jam everything into this tiny little 10x10 space needless to say when I got my stuff out 3 years later everything in there was covered in roaches not the best experience I've ever had at the stores facility and I've been to a bunch I've ran two in my time. The new staff is very friendly and helpful fortunately I was locked down on the very last day because they changed everyone's hours to office hours and didn't tell anyone so I went at 8:00 at night and I couldn't get in. Had to go back the next day and get another truck to go finish getting some of my stuff out.

Rating:

5.0

Spray some WD 40 on the tie down strap and ramp latches on the auto transport dollys.. They will work much better.

Rating:

5.0

The manager or assistant manager was great. He takes care if his customers! Thank you

Rating:

4.0

My first appointment was to pick up an auto transport at Aransas Pass on a Sunday. I checked with them on Thursday and my pickup was scheduled at this Corpus Christi location. No notification, at all. They had received a tow dolly that they didn't need, as far as they knew. Aransas Pass called the Corpus Christi manager and he said he would bring them one from some other town. Yay him! Yay them! Yay Uhaul! On Thursday afternoon I had to drop my truck off at the Ford dealer due to to a new noise. They called Friday morning and said it was a u-joint in the front end and should be able to fix it by Monday night. Aransas Pass was closed that Friday. I left them a message that I would be delayed until Wednesday. I contacted Uhaul and rescheduled for Aransas Pass. Aransas Pass calls me Monday and says they rented out the trailer, so I'll have to get it from Corpus Christi. That was according to the Corpus Christi manager, they said. I drove the 50 mile round trip, as required, on time for my appointment. The manager was a nice guy and took care of getting me connected. No words were interchanged about my heartburn.

Rating:

1.0

Truck was run down. People were nice is the only good thing. No dolly’s availability should be illegal. I messed up my back and I pre ordered a dolly online and they were still no available for my reservation. Check in process was fast. Just the trucks old and run down. Hope they get better

Rating:

5.0

Had an issue with trailer module that turned out to be incorrectly installed by previous dealer. Joseph and Romeo got it fixed and got me a trailer that fit exactly what I needed. Excellent service!

Rating:

5.0

The gentleman who helped me move is was a great help. The whole process was wonderful. He made sure that my access card worked, and fixed all of the issues that we came across.

Rating:

4.0

This is my 4th or 5th time renting from this location and the staff has always been very good, professional and attentive... But the 10' rental truck was in bad shape. No cruise control, hard pull to the right and LOUD...probably needs to be retired from the fleet.

Rating:

5.0

Great Service. The staff were super friendly. They got the hitch installed quick and helped me to choose parts to save me money. Great people!

Rating:

5.0

The technician was awesome and did an outstanding job. I had a reservation to pick up a trailer earlier but noticed my hitch had malfunctioned. So I got a new one put on.

Rating:

5.0

The guys there were friendly, professional, and efficient.

Rating:

5.0

All good!

Rating:

5.0

Nothing, the installation went very smoothly..Joseph Flores was very nice, kind, helpful and professional..

Rating:

3.0

Have all trucks number accordingly correct instead of mismatch numbers

Rating:

5.0

The guy working was so great and friendly to deal with so happy with the service

Rating:

5.0

Very satisfied

Rating:

5.0

Great and very helpful staff. Would highly recommend! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

The staff is what made it a truly pleasant experience. They're Great.

Rating:

5.0

Great place and very curtious and polite

Rating:

4.0

Facility is not humidity controlled. It’s inside but very humid. A little unclear with directions and map.

Rating:

5.0

Staff were always there and helpful at all times

Rating:

5.0

The csr that helped me was awesome. He did everything he could to help us out so we won't lose our stuff before an actual eviction of house.

Rating:

5.0

Easy to reserve ahead of time online. Then the move-in was quick and easy. Thanks!

Rating:

5.0

Great guys at this location. Very professional and helpful.

Rating:

5.0

Eric and the other staff were fantastic. They were more than helpful and had great customer service. It was refreshing and I would absolutely recommend this UHaul for storage or vehicle rental. Seriously Eric and the other staff did an amazing job and were very helpful.

Rating:

5.0

Tony was very helpful!

Rating:

4.0

U no longer have 24 hr access, therefore no need.

Rating:

4.0

Had issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient

Rating:

4.0

Had issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient

Rating:

1.0

Lock doesn’t work the manager Samantha doesn’t return calls leaves you outside waiting for hours. Poorly managed!

Rating:

4.0

Put warning signs up for low concrete beams. Beam blends in with band color on storagebin doors. Leaves a pretty good lump.

Rating:

1.0

had really bad impression of this place i rent an storage unit and got stolen a lot of items out of my unit because the roof was cover with a wire screen and can see thru and the main door that suppose to open with the key they provide never work and was free access thats why who knows who got in and climb to the roof to look at the belonnies si it was a waste of money for me, got stolen millwaukee tools, tv, motorcycle helmets, suicase and can figure out what else, so far $3000 loss.

Rating:

1.0

I made an online reservation, and nothing was reserved. The employees were decidedly rude and the storage unit was damp plywood with a hole in the ceiling. Avoid this place!

Rating:

5.0

Its very old and serves our purpose but not sure I would recommend because there are newer places nearby and that’s more to everyones liking:/ Samantha was very helpful! thank you!

Rating:

5.0

Hallways are a little narrow and couldn't fit the sofa in the room but other than that it was a great experience.

Rating:

1.0

The door was broken and the stairs winded us.

Rating:

5.0

I've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.

Rating:

5.0

I have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com

Rating:

3.0

My things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..

Rating:

3.0

To begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!! This is extremely inconvenient.

Rating:

5.0

I cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.

Rating:

5.0

Well maintained and staffed. Very useful for our move.

Rating:

5.0

The staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.

Rating:

5.0

Everything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.

Rating:

5.0

very smooth move-in. Representative most helpful, facility in good shape.

Rating:

5.0

I always recieve excellent service from U-Haul. been using for years.

Rating:

5.0

EXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL

Rating:

2.0

I paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!

Rating:

2.0

The security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Nothing

Rating:

5.0

We are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!

Rating:

5.0

Staff up front very friendly.

Rating:

5.0

Storage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.

Rating:

4.0

The staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.

Rating:

4.0

Everything went smoothly and I couldn't be happier

Rating:

5.0

Great staff and am still a customer for a long time

Rating:

5.0

Great service. Secure storage.