Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank U All, I greatly appreciate facilities like this
U-Haul that was always maintained and staffed with friendly personnel.
KENNETH C
|
Overall Experience
Rating:
5.0
none and thank you
David L
|
First Impressions
Rating:
5.0
Very quick and easy.
MARC V
Rating:
5.0
None
DAVID L
Rating:
5.0
Customer did not leave a comment.
KATHRYN S
Rating:
5.0
Customer did not leave a comment.
Andy H
|
Overall Experience
Rating:
1.0
It’s bullshit that I didn’t get my refund back
MATTHEW C
Rating:
5.0
Customer did not leave a comment.
Kaleb K
Rating:
5.0
null
James C
Rating:
5.0
null
JOSE H
Rating:
5.0
null
Eric B
Rating:
4.0
Truck would pull to left and shake. But once I gained speed it would stop. Belts would squeal also. Air conditioning wouldn't work at first but then would come in once I was in drive and driving. Employees there were very nice.
RODOLFO L
Rating:
3.0
We had rented the trailer at the Crosstown site but had to pick it up at the downtown location. Prefer Crosstown location because it is closer. No problems with trailer we rented.
Jerrold S
Rating:
5.0
So my work rents from Uhaul a lot. This location on Chaparral is the best one in Corpus. What helps make it the best the customer service. When I go to others they have a whatever attitude. At this location they are extremely helpful, honest and knowledgeable. When I returned the van yesterday, the GM helped me this time. I believe his name is George and he had great customer service during my check out. I appreciate this location.
JOAQUIN G
Rating:
5.0
null
Christopher H
Rating:
5.0
The woman who worked up front was very accommodating, I'm 8 months pregnant and she offered to get the dolly off for me upon return. She also allowed me to use the free Wi-Fi so I can call my Uber for the way back. She was very helpful and informative throughout the entire process. I had never rented a U-Haul before. She made the process very easy for me, breaking down each step of what I needed to do and explaining all of my options. I will definitely be renting again.
JENNIFER F
Rating:
5.0
Professional staff
maverick v
Rating:
5.0
null
Benjamin M
Rating:
4.0
The staff was friendly and helpful, the first trailer I was assigned had bad tires, and after bringing that to the attention of the staff, she reassigned me another trailer that I felt better about using. Completed moving my motorcycle with the trailer and returned to the same location to drop it off, very helpful and friendly staff and easy return.
Robert B
Rating:
5.0
Uhaul claims trailers fit for atv. 100 percent false. My rental yesterday cost me alotnofbgas and time. Due tonit being worthless. Plus no one way utility trailers was ridiculous. I hauled a empty trailer back and forth. Due to not being wide enough to hold a atc which states on web site.
John G
Rating:
5.0
always good service at this uhaul location
Crystal G
Rating:
5.0
Thank for yall service
Kenneth H
|
Overall Experience
Rating:
5.0
Easy and nice
EDILBERTO N
Rating:
5.0
Everyone was polite, kind and very helpful. 😊
Todd A
|
First Impressions
Rating:
5.0
always good service at this uhaul location
CRYSTAL G
Rating:
5.0
Uhaul claims trailers fit for atv. 100 percent false. My rental yesterday cost me alotnofbgas and time. Due tonit being worthless. Plus no one way utility trailers was ridiculous. I hauled a empty trailer back and forth. Due to not being wide enough to hold a atc which states on web site.
JOHN G
Rating:
4.0
The staff was friendly and helpful, the first trailer I was assigned had bad tires, and after bringing that to the attention of the staff, she reassigned me another trailer that I felt better about using. Completed moving my motorcycle with the trailer and returned to the same location to drop it off, very helpful and friendly staff and easy return.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
BENJAMIN M
Rating:
2.0
Customer did not leave a comment.
Maribel G
|
Overall Experience
Rating:
5.0
Nothing to improve that I can think of.
WILLIAM S
Rating:
5.0
Professional staff
MAVERICK V
Rating:
4.0
Customer did not leave a comment.
SHAMYRA O
Rating:
3.0
We had rented the trailer at the Crosstown site but had to pick it up at the downtown location. Prefer Crosstown location because it is closer. No problems with trailer we rented.
Jerrold S
Rating:
5.0
The woman who worked up front was very accommodating, I'm 8 months pregnant and she offered to get the dolly off for me upon return. She also allowed me to use the free Wi-Fi so I can call my Uber for the way back. She was very helpful and informative throughout the entire process. I had never rented a U-Haul before. She made the process very easy for me, breaking down each step of what I needed to do and explaining all of my options. I will definitely be renting again.
JENNIFER F
Rating:
4.0
Customer did not leave a comment.
Janeice g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris h
Rating:
5.0
So my work rents from Uhaul a lot. This location on Chaparral is the best one in Corpus. What helps make it the best the customer service. When I go to others they have a whatever attitude. At this location they are extremely helpful, honest and knowledgeable. When I returned the van yesterday, the GM helped me this time. I believe his name is George and he had great customer service during my check out. I appreciate this location.
JOAQUIN G
Rating:
4.0
Truck would pull to left and shake. But once I gained speed it would stop. Belts would squeal also. Air conditioning wouldn’t work at first but then would come in once I was in drive and driving. Employees there were very nice.
RODOLFO L
Rating:
4.0
Pick up and drop was seamless and the UhAul workers were quick, efficient and friendly. Highly recommend yet, would love a better discount for disabled vet.
LAURA C
Rating:
5.0
Customer did not leave a comment.
JOSE H
Rating:
5.0
Customer did not leave a comment.
ERIC B
Rating:
3.0
Customer did not leave a comment.
Brandie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FILIBERTO C
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
1.0
Obviously there is no maintenance or verification of vehicle condition. The tire fell off while we were driving our 26' U-Haul. Luckily no one was injured.
BRADY C
Rating:
3.0
Disappointed that we made our reservation for 9am but the truck wasn't ready until 9:30. Also we reserved a dolly and were told there were none available when we arrived.
No other problems but that was a bummer
RACHEL P
Rating:
5.0
I couldn’t think of anything, they took care of what I needed, personnel was very polite and made me feel like they knew me for ever, I ran into an issue with my electrical connection and they helped me without hesitation. Very pleased with this site. I would rate them over the top.
LUIS O
Rating:
1.0
Trailer unusable until I spent over an hour servicing it.
Christopher B
Rating:
1.0
Harassment not understanding worst customer service manager didn’t help me and didn’t even call me to understand the issue at hand
MIRANDA L
Rating:
3.0
Was told to hook up to a trailer by the porter. 30 miles down the road when I received a text to verify license plate number. It was the wrong trailer. Called the business. Was told to go back by customer service. Once I was back, I was told they had changed it in the system. Went back for no reason. Also, the trailer I used had a lot of oil on the floor, had to put blankets down to avoid staining my furniture. Other than that it was great.
BENITO L
Rating:
5.0
Customer did not leave a comment.
ERICA V
Rating:
5.0
Keep giving great service. Thank you. 😊
EDWARD G
Rating:
5.0
The people are respectful and professional
STEVEN D
Rating:
5.0
Customer did not leave a comment.
KIMBERLY B
Rating:
4.0
Pickup was smooth and drop off was quick and easy
DANIEL H
Rating:
3.0
The equipment was not maintained well. Tires on the tow dolly were under inflated and had uneven wear (I had a 450 mile trip and felt unsafe to tow with those tires). The tie down ratchets for the straps were seized, rusty and didn't operate smoothly (had to buy a can of WD-40) inorder to operate the ratchets to secure the straps. One of the straps(driver side) had multiple tears and are in a dire need to replacement.
LOKESWARA R
Rating:
5.0
The process to return the vehicle was very easy.
JAMES D
Rating:
5.0
Customer did not leave a comment.
isaiah c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JARED V
Rating:
5.0
Everything was perfect...Joseph Flores was very professional and nice. I needed the truck and extra day and he helped me and took care of my needs. The truck itself was new and very suitable for my needs.Because of Joseph and the quality of your vehicle i will definitely be a repeat customer and recommend Uhaul to all friends and family
RANDY S
Rating:
5.0
Nothing .. you guys were great everytime.
SCOTTIE H
Rating:
3.0
Difficult to find location
ISAAC E
Rating:
5.0
Customer did not leave a comment.
Timothy E
Rating:
5.0
The trailer I had was well worn on the gate's mesh. This caused my motorcycle to get stuck and the spring to the stand broke. This would have been prevented if the surface of the ramp was not as worn out as it was. This detail caused a repair way more costly than the cost of the rental of the trailer. Regardless, Robert, the site manager was as kind as it gets and profusely apologized for this incident.
JUAN M
Rating:
5.0
Customer did not leave a comment.
PAUL P
Rating:
4.0
Customer did not leave a comment.
Cynthia M
Rating:
5.0
Customer did not leave a comment.
STEVE B
Rating:
5.0
A great experience very helpful staff
crystal l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
Rating:
1.0
Worst customer service I have dealt with spoke with 3 different people. Got the run around 3 different places and finally the last guy at the last place had the nerve to tell me that I was lucky he had a truck for me and that I should count my self lucky as apparently he did his best to give me “customer service” truck was dirty. Filled with a quarter tank of gas.
Alejandro C
Rating:
4.0
I had a great experience even after getting lost looking for the alternate U-Haul return location since my original drop off location was full customer service operator Stephanie went above and beyond.. 5🌟 experience from start to finish.
STEPHANIE C
Rating:
5.0
Customer did not leave a comment.
ARLENA S
Rating:
4.0
The staff was very helpful and knowledgeable. Made renting very easy
GUY N
Rating:
5.0
Customer did not leave a comment.
Blake D
Rating:
5.0
Robert is outstanding when it comes to Customer Service. Efficient, fast and with the right attitude.
JUAN M
Rating:
5.0
Robert G did an outstanding job in providing assistance and answering all questions we had.
RUSSELL D
Rating:
2.0
Somehow he knew I was two gallons short and ended up charging me $17.00, I brought it back 3 days early and it was no change on the rental rate, and he seemed very judgmental and rude. Not what I am used too here in Texas.
Hugh I
Rating:
5.0
excellent and friendly service
LEONEL V
Rating:
5.0
Outstanding support throughout entire process
RUSSELL D
Rating:
5.0
Customer did not leave a comment.
JUAN Q
Rating:
5.0
Customer did not leave a comment.
COLTON S
Rating:
5.0
Customer did not leave a comment.
Nicole L
Rating:
5.0
As a former truck driver I wanted to see the actual fluid levels and I was not familiar with U-Hauls work station to test tire pressure and to check fluids, and Michelle got her hands dirty to show me all fluid levels that were in good standing except the windshield wiper fluid which again Michelle got her hands dirty to get the fluid level to its proper measurement and she checked every tire with the gauge to show proper pressure for a long 1300 mile trip that was a great journey by the way and the truck preformed beautifully perfect , and I would like to recommend Michelle for a promotion or some sort of way that rewards Michelle for going that extra mile to give confidence that the truck is in proper mathematics of tire pressure and all fluid levels and Michelle did every thing that was needed to give me the confidence that I had the best moving service going U-Haul.
David Y
Rating:
5.0
Everything was great ..easy pick up people I talked to where super helpful..
Was my first time renting a UH ...was so easy...thanxs
Rey M
Rating:
5.0
Very friendly, fast, and helpful service. Thank you!
John P
Rating:
3.0
Customer did not leave a comment.
Jason C
Rating:
5.0
Customer did not leave a comment.
RANDALL P
Rating:
5.0
Great and easy way to move a motorcycle
JAMES S
Rating:
5.0
Everything went perfectly. The employee that helped me when I picked up was very helpful and kind. Thank you.
JOSE V
Rating:
3.0
Customer did not leave a comment.
Gina L
Rating:
5.0
Customer did not leave a comment.
GLEN T
Rating:
5.0
Don't really know, have used this location several times in the past, have always had a good experience.
DAVID D
Rating:
4.0
Services excellent !
Building has mice smells moldy
Ate my 500 comforter !!!!’
martina m
|
Overall Experience
Rating:
3.0
When we arrived at our destination and began the contents, we quickly discovered that some of the architectural drawing tubes and family momentos were wet. We drove through a rainstorm, but certainly the truck should have been waterproof. I have fild an insurance claim.
MARCE W
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
Rating:
4.0
Customer did not leave a comment.
MICHAEL E
Rating:
1.0
Not book a truck for one location and then have the customer find out the day of that the location doesn’t even rent trucks and then have to drive 30 miles in the opposite direction for a truck!!!
JACOB M
Rating:
2.0
I was charged 3 times, then a utility folly I reserved was not available when I went to go pick it up, it’s been days and still waiting for my refund.
DIANA T
Rating:
5.0
Customer did not leave a comment.
GERMAN D
Rating:
5.0
Customer did not leave a comment.
RILEY C
Rating:
2.0
Make sure the equipment that is reserved is available before the day of pickup. Didn’t have an appliance dolly like requested. Did not find out til 20 minutes before pickup.
JOSHUA A
Rating:
5.0
Had a great experience once again at this location. No changes needed for improvement.
CATHERINE A
Rating:
3.0
it was just ok, nothing exceptional, but it wasn't bad either
LAURIE A
Rating:
1.0
If a i brings a truck back with less Gas i pay more but when I bring the truck more tha a half a tank then the specified amount I get nothing
ROBIN R
Rating:
4.0
Customer did not leave a comment.
Joseph L
Rating:
5.0
Original U-Haul had a bad tire, very helpful once I pointed it out, but should be caught by inspections.
Michael V
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
Steven H
Rating:
5.0
the Guys were friendly courteous and very knowledgeable of our hitch installation.
Vera p
Rating:
5.0
Customer did not leave a comment.
keith m
|
Overall Experience
Rating:
3.0
Mal olor a ratón descompuesto y muy sucio
Maribel G
|
First Impressions
Rating:
5.0
Will definitely use them again in the future
Natalie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher R
|
First Impressions
Rating:
5.0
Convenient location and helpful staff. Thank you!
Ken G
|
Overall Experience
Rating:
3.0
I first asked for a 10x15 storage space coming from Houston on spid and Kostorys
On the ground floor because I have issues with my leg I was sent to downtown instead which is not good for me that is why I asked for Kostorys location. I was put in a second floor 10x10 which wasn't enough space I could see daylight coming through the ceiling so I had to go get some caulking just so my sofa and recliner and everything else didn't get ruined then had to jam everything into this tiny little 10x10 space needless to say when I got my stuff out 3 years later everything in there was covered in roaches not the best experience I've ever had at the stores facility and I've been to a bunch I've ran two in my time. The new staff is very friendly and helpful fortunately I was locked down on the very last day because they changed everyone's hours to office hours and didn't tell anyone so I went at 8:00 at night and I couldn't get in. Had to go back the next day and get another truck to go finish getting some of my stuff out.
sean w
|
Overall Experience
Rating:
5.0
The gentleman who helped me move is was a great help. The whole process was wonderful. He made sure that my access card worked, and fixed all of the issues that we came across.
Jasmine M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DANISHA h
|
Overall Experience
Rating:
5.0
Great and very helpful staff.
Would highly recommend!
⭐️⭐️⭐️⭐️⭐️
Christopher B
|
First Impressions
Rating:
5.0
The staff is what made it a truly pleasant experience. They're Great.
David H
|
Overall Experience
Rating:
5.0
Great place and very curtious and polite
Bragg J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pat S
|
Overall Experience
Rating:
4.0
Facility is not humidity controlled. It’s inside but very humid. A little unclear with directions and map.
Shawna R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KENNETH S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hopie U
|
First Impressions
Rating:
5.0
Staff were always there and helpful at all times
Lead F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike T
|
First Impressions
Rating:
5.0
The csr that helped me was awesome. He did everything he could to help us out so we won't lose our stuff before an actual eviction of house.
Cindy J
|
First Impressions
Rating:
5.0
Easy to reserve ahead of time online. Then the move-in was quick and easy. Thanks!
Ken G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Loida A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarence R
|
First Impressions
Rating:
5.0
Great guys at this location. Very professional and helpful.
Eduardo R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beatrice P
|
Overall Experience
Rating:
5.0
Eric and the other staff were fantastic. They were more than helpful and had great customer service. It was refreshing and I would absolutely recommend this UHaul for storage or vehicle rental. Seriously Eric and the other staff did an amazing job and were very helpful.
Daniel C
|
Overall Experience
Rating:
5.0
Tony was very helpful!
Paula A
|
First Impressions
Rating:
4.0
U no longer have 24 hr access, therefore no need.
genaro h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
arturo m
|
Overall Experience
Rating:
4.0
Had issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette G
|
Overall Experience
Rating:
4.0
Had issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
billy B
|
Overall Experience
Rating:
1.0
Lock doesn’t work the manager Samantha doesn’t return calls leaves you outside waiting for hours. Poorly managed!
Brian L
|
Online Move In
Rating:
4.0
Put warning signs up for low concrete beams. Beam blends in with band color on storagebin doors. Leaves a pretty good lump.
John K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Helena G
|
Overall Experience
Rating:
1.0
had really bad impression of this place i rent an storage unit and got stolen a lot of items out of my unit because the roof was cover with a wire screen and can see thru and the main door that suppose to open with the key they provide never work and was free access thats why who knows who got in and climb to the roof to look at the belonnies si it was a waste of money for me, got stolen millwaukee tools, tv, motorcycle helmets, suicase and can figure out what else, so far $3000 loss.
JOSE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS L
|
First Impressions
Rating:
1.0
I made an online reservation, and nothing was reserved. The employees were decidedly rude and the storage unit was damp plywood with a hole in the ceiling. Avoid this place!
Amy R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jeffery p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Broderick S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Maria M
|
Overall Experience
Rating:
5.0
Its very old and serves our purpose but not sure I would recommend because there are newer places nearby and that’s more to everyones liking:/ Samantha was very helpful! thank you!
HEATHER L
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Ramon M
|
Overall Experience
Rating:
5.0
Hallways are a little narrow and couldn't fit the sofa in the room but other than that it was a great experience.
MICHAEL Y
|
Overall Experience
Rating:
1.0
The door was broken and the stairs winded us.
Oscar R
|
Overall Experience
Rating:
5.0
I've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.
Jason R
|
First Impressions
Rating:
5.0
I have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com
kevin r
|
First Impressions
Rating:
3.0
My things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..
Joann A
|
Overall Experience
Rating:
3.0
To begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!!
This is extremely inconvenient.
Amy G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Online Move In
Rating:
5.0
I cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.
Todd S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CRAIG T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcela B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andre c
|
Overall Experience
Rating:
5.0
Well maintained and staffed. Very useful for our move.
John H
|
Overall Experience
Rating:
5.0
The staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.
CONNIE M
|
Overall Experience
Rating:
5.0
Everything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.
Charles P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeff H
|
Overall Experience
Rating:
5.0
very smooth move-in. Representative most helpful, facility in good shape.
John H
|
First Impressions
Rating:
5.0
I always recieve excellent service from U-Haul. been using for years.
kevin r
|
Overall Experience
Rating:
5.0
EXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL
kevin r
|
First Impressions
Rating:
2.0
I paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!
Robert G
|
Overall Experience
Rating:
2.0
The security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Nothing
Edward K
|
Overall Experience
Rating:
5.0
We are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!
Keith R
|
First Impressions
Rating:
5.0
Staff up front very friendly.
WILLIAM H
|
Overall Experience
Rating:
5.0
Storage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.
Cesar M
|
First Impressions
Rating:
4.0
The staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.
Brenda E
|
Overall Experience
Rating:
4.0
Everything went smoothly and I couldn't be happier
kevin m
|
First Impressions
Rating:
5.0
Great staff and am still a customer for a long time
MArk F
|
Overall Experience
Rating:
5.0
Great service. Secure storage.
Ronald J
|
Overall Experience
Rating:
3.0
The large price increase without any additional benefit caused us to cancel our service. The "secure" door could just be pulled open without access card.hallways were just swept into rooms