Customer Reviews for U-Haul Moving & Storage at NAFB

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at NAFB

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Teresa M. | Overall Experience |
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You didnt have security there and my stuff was ruined by a fire. Then no insurance offered and i lost family heirlooms. So I am not happy with you. You need to make it mandatory for insurance.

Mark C. | Overall Experience |
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I had all my stuff lost in your fire. I paid for over 3 years not only did I loose my valuables I lost 3 years of payments and increases. You cut staff in that location and feel you jeopardized my belongings. Well I guess I was right. Very disappointed in Uhaul and the attitude of not your responsibility my stuff is gone. Even staff on hand day I inspected had attitude only 1 person apologized for my loss and he was the guy who helped take my pictures I salvaged back to truck. Management didn’t care.

geraldo g. | Overall Experience |
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Horrible service horible all the way around now you guys closed my storage after it burned down, I never closed or moved out I was told everything burned I went down there and was told it was a totle lost and got a email that I no longer had a storage or anyone was going to do something about my situation. I would like a copy of my contract ASAP and talk to upper management. 702-5637814

Alice P. | Overall Experience |
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Thank you for your service

LANISE F. | Overall Experience |
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Price for monthly storage kept increasing. I kept my unit for nearly 4 years it started at 34.95 a mo. Final charges were 49.90 same unit. The office manager was a complete nightmare. The office staff had a clerk who didn't keep records properly and didn't document my account when we discussed arrangements. I am grateful that I was able to sign a Zero Dollar Liability wavier in the end to avoid being continuously charged for that headache of a storage unit.

sherrie h. | First Impressions |
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Customer did not leave a comment.

alexis p. | First Impressions |
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Customer did not leave a comment.

ARMANDO P. | Overall Experience |
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I want to thank you to Brian Slack and he’s stuff members for the great customer service that they have, keep up the good work,

JAY SCOTT P. | First Impressions |
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Customer did not leave a comment.

Rowena R. | First Impressions |
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The staff are very friendly and fast service. We definitely recommend this branch 101% Mr & Mrs Reyes

Irene C. | Online Move In |
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Customer did not leave a comment.

Veda J. | Online Move In |
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Customer did not leave a comment.

Elizabeth H. | First Impressions |
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Customer did not leave a comment.

Carlos E. | First Impressions |
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the lady at the office very friendly .

Deidre P. | Overall Experience |
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It was great however, when I went that night after payung Uber to get there my access code wasnt active so waste of time and money had to spend more money to go home on Uber. Total spent for wasted time was $30. Customer service needs access to opemn the gate when they can clearly see that all is well with the account. I would hope for some kind of compensation for wasted money spent.

Jacquelyn J. | Overall Experience |
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I had no problems....Thanx Debbie for being so helpful....

Genner C. | Overall Experience |
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Customer did not leave a comment.

EDWARD J. | Overall Experience |
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The manager Brian is very rude and highly disrespectful at the Las Vegas Blvd and Civic center.

Teresa M. | First Impressions |
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Love this location. They have never done me wrong. The branch on Las Vegas and civic will always be the place I do business.

Dion G. | Online Move In |
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Customer did not leave a comment.

Tytiana W. | Overall Experience |
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I emptied out my storage on Dec. 27, location was closed that day, everything was processed in the system by the 28th. Debby called me again Jan. 25, 2020 & left a voicemail about the unit again. Why?

Rajeev S. | Overall Experience |
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The lady out there was extremely rude. She started yelling as i cut the boxes and put it near dumpster which was filled before & could even put anything in that dumpster. Charged 50$, will put online.

VIRGINIA J. | Overall Experience |
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If I need a storage unit in the future, I will consider using them again.

SAN MARTIN A. | Overall Experience |
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No comment

NICOLE T. M. | Overall Experience |
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Thank you for everything

Deshaya J. | Overall Experience |
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Great service

Christina R. | Overall Experience |
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Excellent staff committed to customer service and clean cars

mayra m. | Overall Experience |
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N/A

Deshaya J. | First Impressions |
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They got everything right

MARY J. | First Impressions |
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Brian Slack was very easy to deal with and made the process smooth and seamless. Everyone was nice and knew what they were doing.

Christine T. | Overall Experience |
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Everyone was very knowledgeable and helpful!!

Deidre P. | First Impressions |
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Searched website/I was specifically looking for a facility that would provide free truck for move-in. This facility stated they do. Your site said yes, Brian said no did not.

Lazaro B. | First Impressions |
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The experience was fast and easy and a friendly staff

Alice P. | First Impressions |
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Thank you for you all services and i also want to give a big thank you to Debbie she was a great help

Victoria M. | Overall Experience |
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Thank u

Arthur S.
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we returned our Uhaul where we picked up at.

Jacquelyn J. | First Impressions |
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Debbie is wonderful & understanding

robin s. | First Impressions |
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Hey everything’s went great Love the truck will come to you guys again

Courtney L. | Overall Experience |
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This facility is nice. It would be great if there was someone onsite instead of having to go to another location.

NATHANIEL G. | First Impressions |
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Upon arrival unit was dirty, floor full of oil. We had to use covering and plastic to cover the floor in order to put our belongings in. Very disappointed. Late and couldn't make other Arrangements😭

Takeisha B. | First Impressions |
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Everything was top-notch service from the time I pulled up in the driveway till the time I pulled out of the driveway clean facility excellent customer service phenomenal experience thank you so much

Patricia S. | Overall Experience |
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I love the ease of getting to my unit

donshea j. | First Impressions |
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I love how professional and how knowledgeable they were at this location. I was in & out made life easier. Thanks guys from Donshea Jones😘

SHAWN S. | Overall Experience |
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Was charged $350 less than 24 hours after moving out. Offered to come back and remove items that were left by garbage dumpster, but they said no, already gone. Should have at least 24 hours! to fix!

Marco F. | First Impressions |
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Good people fair prices

LEJEAN T. | First Impressions |
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The unit I rented has a problem with the roll up door. The door jams. The solution I was given was unsatisfactory. I complained to the General Manager Mr. Brian Slack.

LILLIE C. | Overall Experience |
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My only complaint is the dust coming in from the outside.

beautiful life A. | First Impressions |
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Debbie was great - super helpful

Cheryl T. | Overall Experience |
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Paid in advance until the 22of Jan and didn't get a rebate when I moved out on the 30th of December. Not happy about that.

Julie Ann B. | Overall Experience |
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I was quite happy overall.

CASSANDRA H. | Overall Experience |
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The manager was not very professional when it came to us accidently getting locked in after closing hours...

lynda c. | Overall Experience |
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I appreciate the good customer service with the customers.

Troy F. | Overall Experience |
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this rating applies to the uhaul storage only the uhaul truck rental on n las vegas blvd next to smiths has convinced me to never use uhaul again at all but the only good thing was the storage.

ROBERTO R. | Overall Experience |
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Good service thanks.

Eugene Y. | Reservation |
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Everything was good

Sheri S. | Overall Experience |
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staff great, but office was mostly closed

Arturo C. | Overall Experience |
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Unit is falsely advertised as climate controlled, when in fact only the hallway access to the unit is climate controlled. The storage unit itself was always nearly the same temperature as the outside.

Mariana L. | Overall Experience |
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Todo muy bien y excelente instalaciones....muy limpio todo. Gracias.

Benesha s. | Overall Experience |
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I been out the storage since Wednesday June 6th when your employee called the police on me when i was moving my things out and i gave him my gate card. Brian Slack still charged me.

EZE N. | Overall Experience |
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I liked the facility. The only situation for me was that I work late and could not gain access in late night hours. I did not realize that at first.

Miranda S. | Overall Experience |
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Wonderful thank you

LEANANI F. | Overall Experience |
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The place was nice and secure , easy process renting and paying rent every month . Rates where good . I liked the 24 hr access for a little more every month very convenient for me.

Kourtney M.
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Customer did not leave a comment.

DEATRICE R.
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Great service

shameka A.
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Customer did not leave a comment.

Monica H.
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Location was hard to find.

Freddy A.
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Customer did not leave a comment.

Kevin C.
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Customer did not leave a comment.

Aitzol A.
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Pick up was quick and easy. The same can be said about drop off. I got the type of vehicle that I had requested (a cargo van), which was easy to drive. Staff were nice and friendly.

Michelle B.
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Customer did not leave a comment.

KATHERINE L.
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Can't think of anything. Perfect

Craig B.
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First time customer at this location. Very good customer service, very informative. Definitely will use them again!!

John P.
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Customer did not leave a comment.

Larry B.
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We were received with a smile and helped when we needed it

lori S.
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n/a

Joseph D.
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Rented truck for a oneway move, also got furniture pads for the move, wasn't told I had to bring pads back to pick up location. I got charged for returning them to wrong location!! Nickel & dime nickel & dime

Juan R.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

REBECCA T.
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Customer did not leave a comment.

Shyann C.
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Jake was kind. Chill dude. Made getting my cargo van and storage unit easier. Even showed me and my little guy where it was and what to do. Thanks dude.

Orlando T.
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Good experience.

PAUL S.
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Customer did not leave a comment.

Kischa W.
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I am thoroughly satisfied with the attentive and speedy transaction. I am also appreciative of the staff with the information provided to me on behalf of the rental changes

Anita D.
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Customer did not leave a comment.

CATHLEEN B.
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Your representative was VERY patient, kind and informative. You are very lucky to have him represent your company. We enjoyed working with him. He made everything painless.

Phillip S.
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I loved the experience. No complaints.

Donald L.
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Very Courteous Manager of site Knowledgeable and helpful on non U-Haul issues Loading was a breeze with low bed and ramp .. Unloading was even easier Truck drove like a car and handled easily in tight streets of subdivision.

steve H.
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Excellent customer service, very pleased. Thank you for being so helpful

Dreamer J.
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Customer did not leave a comment.

SHEILA R.
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due to trying to over charging me a two day rental van.t

LINDA W.
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Customer service was great.

JAY B.
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Best driving vehicle ever.

LARA D.
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Customer did not leave a comment.

Trevor W.
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Customer did not leave a comment.

LATRON H.
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I love this location ...they are so helpful and they are willing to go the extra mile to make sure u have all that you need to make the move easy thank you AGAIN!!!!

CURTIS R.
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Customer service was great!

walter W.
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The lady working the front desk was a sweetheart.

Krista B.
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I was not satisfied with the uhaul I was given, especially, in regards to renting a uhaul to drive 1,400 miles away. The windshield wipers were not working efficiently, and this didn't help having to drive through rain and snow. Also, the uhaul had a leak at the top of the roof causing my mattresses to get wet and my belongings. We did not realize that it had a leak until 3 days later when we were moving our items into a storage.

anthony G.
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Customer did not leave a comment.

William C.
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The truck was great and i will be coming back if I ever nesd to move any time.also great service

belinda H.
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Customer did not leave a comment.

BELINDA H.
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Customer did not leave a comment.

Phillip O.
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Customer did not leave a comment.

SHONTE C.
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Management is very rude and not willing to solve a problem like a manager should.I never felt lower than dirt until i met the female manager here.I have mental issues and she made me feel so bad that day i tried 2 commit suicide..i hope shes happy with her customer service you never know what someone is going through.

Ace S.
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Customer did not leave a comment.

Stuart B.
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Customer did not leave a comment.

WANDA E.
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Customer did not leave a comment.

Kiandra S.
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Customer did not leave a comment.

Udo F.
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Customer did not leave a comment.

jason M.
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Customer did not leave a comment.

brenda M.
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The level of customer service I received was excellent. Debbie is the best, Charles was great too.

MICHAEL M.
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Great people

SHARON W.
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Debbie H is awesome and so is Charles. Keep them at your facility and that facility will be rated number one because they give excellent customer service. I was a customer for almost 4 years.

Kathy B.
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Customer did not leave a comment.

amber P.
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I will definitely be back the gentlemen by the name of charlie was awesome treated us well and great customer service skills i highly recommend this location

ELIZABETH R.
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The best customer service out of any uhaul branch i have done business with in 7yrs

JOHN O.
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Great place to rent from, Very friendly & helpful staff, would definitely rent from again & recommend !

ROBERT B.
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Had to pay $40 to be able to get to equipment, perhaps a pick-up or drop off service similar to Enterprise rent a car would be nice. Staff was great!

Lewis S.
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Customer did not leave a comment.

JOSHA B.
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Customer did not leave a comment.

DENISE T.
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The following comments have nothing to do with either the pick up or drop off location. Those locations were both excellent. This has to do with the rude way I was treated when I contacted Customer Service. Initially my confirmation email indicated a 10 ft truck - which is what I ordered. We changed the drop off location to make it more convenient and that somehow changed it to a 15 ft truck. Given the fact that I was taking this truck 1,300 miles, that would make the gas differential $168.00 -- when I called to discuss this with the rude customer service girl, she kept trying to interrupt me while I was trying to explain that 15 ft truck is way too much room - also the gas differential would be more than the $50 credit she was offering....she screamed "Oh My God" and hung up on me. This move was not just a run of the mill move for me. I was moving my Mother's belongings from Nevada to Nebraska and my mother had just passed away the week before. I was too emotional to deal with a rude customer service girl, so I let my son handle the rest of the phone calling to straighten this out. I got my 10ft truck however had to drive an additional 15 miles out of my way to North Las Vegas. The 2nd issue I would like to consider is that I was not given a credit back for returning the vehicle early. It was not due back until Monday 8-10-15 and I returned it on Saturday 8-8-15. Thank-you for your consideration in both of these matters. Looking forward to your response. --Denise Terwilleger

FLORENA B.
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Customer did not leave a comment.

DAWN S.
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Customer did not leave a comment.

BERTHA G.
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When I called to make the resavation I had to repeat myself so many times! it seemed that the employee didn't understand me. The next day I go in for pick up, she didn't even get my name correct. My whole info was wrong, Debbie seemed very careless, first of all The gas on the truck didn't match the paperwork! She didn't even walk me threw the truck she really just and hand me the keys and walked away. Thank goodness I took pictures. Still had to pay mony that I didnt suppose to. I had an awful experice. please people don't go to this location !!

LATOYA S.
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.89 a mile is just a little much. I have come across better rates, overall customer service was great.

WILLIAM K.
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Customer did not leave a comment.

Denise B.
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Need a larger office area for people waiting to rent. There were 2 groups of people at the same time and no place for everyone to sit so they were crowded up against the wall.

MACEO H.
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Customer did not leave a comment.

Dawn S.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

goerge H.
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Customer did not leave a comment.

BEATRIZ L.
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My experience was excellent ! Very happy with customer service , all the employees at that location always very friendly and professional , I storage at that place for over 3 year .definitely I will recommend to friends and family ..

RICHARD B.
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Customer did not leave a comment.

TAYLOR W.
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Lady working totally screwed up the reservation and deposit transaction and was repeating things over and over as well as wandering off into another conversation on different subjects. Being 62 myself, I was worried she might be in early dementia. But all in all we finally figured out what I owed and got it all paid when we returned the truck.

MICHAEL A.
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Customer did not leave a comment.

NEIL S.
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Customer did not leave a comment.

JEFFREY G.
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No problem with the rental, but i'm very upset that I got calls solicting mover helpers "for my future move". I clearly denied wanting to hire helpers when I made my online teservation and Uhaul should not have given my number out to soliciters.

CESAR O.
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U haul should be able to return them at any uhaul location.

ROWENA C.
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Nice people, they really take care the customer and treat us good.

EBONIE T.
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Charles is the bomb he got me in and out

DARWYN W.
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I would used this location again customer service was very up to par thanks

JASON P.
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The general manager was friendly and very helpful. Very great price. I will come back to get a truck if i ever need it again. Thank you.

JEFF E.
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The owner/manager went above and beyond. She stayed late to make sure all the paperwork was correct, even though the trailer numbers were written incorrectly. Great manager and store location.

NESTOR M.
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Great service a+++*

LAWRENCE C.
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Staff was friendly and very helpful. What an outstanding job!

PETER H.
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Love these ladies!

LONNIE E.
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Customer did not leave a comment.

Mike M.
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They are very nice ..? them all

MIKE G.
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Thank you for all your help while moving in. Outstanding customer service!

MIKE G.
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Customer service was excellent!!

susan M.
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Customer did not leave a comment.

CATHERINE J.
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A little short on knowledgable staff, but it all worked out. Unfortunately another customer came in and had a long wait.

AVAR T.
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Customer did not leave a comment.

GERALD D.
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Very nice employees. Helpfull and informative.

C LEONARD F.
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Always available to assist me whenever necessary. I cannot think of any way to improve their services at this time.

CLINTON W.
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Everything was just great, the uhaul representive explain everything to me and I was on my way.The vehicle was clean no dents and dependable. Thank you U haul, Clinton Wetherby.

MAX L.
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Customer did not leave a comment.

C LEONARD F.
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Don't change a thing! Perfect already!

shanetta C.
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i had a wonderful experience nothing to complain about.

Annuska B.
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everything was so quick and so easy.. I was very pleased with how I was treated, and if i need them again, i will definitely go back to this location!!

Charles Y.
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Can't think of anything to improve, but the gentleman at this location was fantastic... great customer service thank you

No reviews have been submitted for this location.

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