U-Haul Moving & Storage at National Rd

1387 reviews

5900 National Rd   Richmond, IN 47374
(S Of I-70)

(765) 935-4434

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(765) 935-4434

5900 National Rd
Richmond, IN 47374

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

toni J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
5.0

Customer did not leave a comment.

JADA N. 
Rating:
5.0

Very kind and accommodating.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

Well I have to pay extra because the gentleman put round trip only 35. We told him it was 35 miles one way. Other than the extra charge it was PERFECT.......

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

geneva g.  |  Overall Experience 
Rating:
5.0

No improvements needed.

WANDA S. 
Rating:
5.0

Fantastic service

Michael C. 
Rating:
5.0

This storage was great. Very friendly staff. Well lit storage unit and outside.

saundra z.  |  Overall Experience 
Rating:
4.0

Check the oil level BEFORE renting the truck. I had to stop and add 2 qts. of oil when the low oil light came on!

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Manuel A. 
Rating:
5.0

Nope

Jared W. 
Rating:
5.0

Great place and experience!

KATIE D. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Nerresa C. 
Rating:
4.0

When a customer reserves. A truck st a particular location a week in advance make sure the truck is available. I had to go to another location which was out if my way and time consuming when I needed that time to be moving.

Shelly B. 
Rating:
2.0

Be sure to make sure its clean and not dirty and look truck over for damage.. I had to look over it my self and found a hand full of things that was not even looked at.. That I would have been charged for if I had not said something.. And the whole back was a mess with mud and dirt..

April B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Mary Ann P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

carlos C. 
Rating:
5.0

Hey Christian, Thank You for all your help and explaining everything. Just waiting on the Access Card.

linda B.  |  First Impressions 
Rating:
2.0

I went to get my stuff out of storage and all my stuff was covered in green mold ruined my reclining sofa and love seat home made hutch and shelves and alot of other stuff im very disappointed in the customer service when i told them about it and told them there was a leak and mold was on all walls.

Kim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

They was good to me both times this week when getting a uhaul

cherish N. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Great service fair pricing nice friendly and knowledgeable! Thank you!

judy S. 
Rating:
1.0

I had a reservation to pick up a trailer at 9:00 a.m. When I got there the place was closed. I called the number, no answer, I left a voice mail message, no return call. After waiting until 10:00 a.m. I called the Uhaul located on the east side of Richmond IN along us 40. Sarah graciously helped me resolve my issue. I was able to take the trailer, however it was full of roofing debris.

Jeffery S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Staff was wonderful, very helpful and went the extra mile to help us unload a a very heavy item.

Donna e.  |  First Impressions 
Rating:
5.0

The National Road East people in Richmond IN (Sara in particular) went above and beyond after I had a horrible experience with the Pardo's uhaul location in Richmond IN.

VICKI DIANE P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA G. 
Rating:
5.0

Nothing. The service was outstanding!

Donald T. 
Rating:
5.0

Very friendly and attentive. Great people.

Kris W. 
Rating:
5.0

Customer did not leave a comment.

WANDA B. 
Rating:
4.0

Customer did not leave a comment.

GARTH J. 
Rating:
5.0

Good job

DEBRA G. 
Rating:
5.0

Brandon was very knowledgeable and very helpful & nice. Greeted me when I came in and thank me when I left & told me to have a Blessed Day. Much appreciated 😊

rita c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheyenne L. 
Rating:
5.0

Uhaul also contracted Rags to Riches moving men. I was very well pleased with the two gentlemen that came to move us. The only problem we had was getting the Payment Code for the movers to get paid. Everytbing else was great, thanks.

janet R. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Angelia G. 
Rating:
5.0

Everything went great! I took advantage of online reservation and check in...made picking up truck a snap! No complaints.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

KAREN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Drop off was quick and easy.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

JUDY H. 
Rating:
5.0

Nothing service was great will definitely use again and recommend...Thank you

denise S. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Great, friendly service. No complaints, only complements.

Jesse S. 
Rating:
4.0

Have always used Uhaul and referred family and friends to do the same. Great job Richmond In Uhaul

Staci S. 
Rating:
5.0

Just keep doing what your doing. Great staff and follow up.

DARYL H. 
Rating:
5.0

Sarah and the entire Uhaul team was fantastic to work with. Thanks!

Gregory E. 
Rating:
4.0

Customer did not leave a comment.

vincent R. 
Rating:
5.0

Customer did not leave a comment.

Peggy L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Cille D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix B.  |  Overall Experience 
Rating:
5.0

We citizens that are required via job promotions, downsizing, moves to be closer to family and for both temporary and long-term storage of furnishings, are so fortunate to have the U-Haul Storage and truck organization, Inc in convenient locations in the states that I and my family have needed....always true to their word in all the many aspects of our moves. Vehicles are always in good and clean condition... stores always amply supplied, clean, safe with staffs that are pleasant, concerned, smart and reassuring us that they will do all they can to make our needs met. A GREAT, DEPENDABLE, PROFESSIONAL, CARING business that has for YEARS taken EXCELLENT care of my belongings while in your storage. Never a complaint from me or my immediate family....and I am still using your services! THANK YOU U-HAUL!!!

PATRICIA D.  |  First Impressions 
Rating:
4.0

It was very difficult to get a ballpark pick up and delivery time for my UHaul U Box. Staff and Customer Serivce was helpful, but it's gotta get better and providing a ballpark delivery time. Even if it's as simple as morning or afternoon. The only thing broken was one picture. The glass cracked. Also, quite a few stink bugs which weren't in there when I packed the UBox

Philip Q. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Tamela H. 
Rating:
4.0

The last staff I had was great! The young man showed me the unit (trailer) and made sure everything was hooked up right. - This time, the older woman says, "It's out in the back lot.. just match the numbers.." Same for the return. It had an appl. dolly and a big bag of blankets in it which I didn't use but returned. It also had a tail light out. I'm still moving so, not only would I NOT recommend, I really don't want that poor of service for myself. You really need to make the kid manager if you want customers.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

mekhi H. 
Rating:
5.0

Customer did not leave a comment.

rob W. 
Rating:
5.0

Unbelievable customer service

Jesse M. 
Rating:
4.0

Check cleanliness of cabin after rental return.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

No improvement necessary. My experience was great, and it was an easy transaction to do. 👍🏻👍🏻

David E. 
Rating:
5.0

Customer did not leave a comment.

JOEL F. 
Rating:
1.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

SARAH was such a pleasant surprise as my family was having a sudden crisis and had to move quickly; she was very informative about uhaul options. We were very stressed and Im sure we weren't an easy group to help;but she made the experience less stressful as I could feel her empathy for our situation. I was very thankful for her help and smile that day. THANK YOU

Relinda M. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
1.0

Still waiting on a call from the manager after being told i’d receive a call back twice now. Our brand new appliances & furniture were covered with mouse droppings and there were mouse traps placed throughout so they very well knew they had a problem. We did not receive one phone call stating there was ever an issue. They also got our move out date incorrect because we moved out well over a month ago & the lady from customer service said “I’ll take care of it & let them know you are Moved out.” A whole mess.

Brooke C.  |  Overall Experience 
Rating:
5.0

Trailer pulled easy, easy to hook up. Doing the check in online was quick and easy saving time and having spend time in the store.

James E. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

This site is always helpful and goes overboard to take care of the customer. I've had a hitch installed here, I've rented trucks, Trailers, trucks and trailers. Go here they will take care of you!!

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Everyone was helpful friendly and pleasant

AUSTIN Y. 
Rating:
3.0

The cab was nasty. The cup holders were very nasty, the inside of the windows were filthy. The steering wheel was sticky also.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Sarah was awesome!

LOIS D. 
Rating:
3.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Very good service, quick n easy

Everett S. 
Rating:
5.0

Na

Mark B.  |  Overall Experience 
Rating:
1.0

I paid 87.00 For a truck and estimated 40 miles (and did not even go the 40 miles and ended up paying over the amount I originally paid!

Shannon T. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Nothing

John R. 
Rating:
5.0

Customer did not leave a comment.

Marlin W. 
Rating:
5.0

Dropped off after hours

scott W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS FRANK K. 
Rating:
5.0

Customer did not leave a comment.

Aron M. 
Rating:
5.0

Customer did not leave a comment.

Darwin H. 
Rating:
5.0

It's not fair that your location in Oxford can refuse my drop off, because they could not fix my son's car this spring, but were willing to send him on a 300 mile journey knowing that the repair was not right. Even though they had the car for almost two weeks. Yet they expected to get paid for the lousy work. I had to have the car towed to Dayton after their fiasco, at my expense. In addition my rental costs went up because I had to drop the truck off in Richmond. I have been a loyal customer for over 10 years, doing 2 - 3 rentals a year. Your treatment of me is not fair.

Edward B. 
Rating:
4.0

I did not have the furniture dolly I ordered. There was an appliance dolly on the truck but not the furniture dolly.

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

Ralynn I. 
Rating:
4.0

Customer service be more customer centric and friendly. Boxes stacked so high you can see the device counter. Understand COVID and social distancing but the boxes are too much. Returns was a long process and no one wanted to assist us with getting our rental returned. Took over 15 minutes. All we needed to do was unhook a open trailer. Not enough space once you are behind someone to go around. If someone comes in behind you then you are stuck.

Angie B. 
Rating:
3.0

When we picked up the truck the rep told us the utility dolly was already in the truck. When we got all the way home - NO DOLLY! I called customer service and they noted our account. Otherwise it was quick and easy!

Keith R. 
Rating:
5.0

Size we reserved wasn't available. Got upgraded to larger plus a furniture dolley for the inconvenience

Kimberly W. 
Rating:
4.0

Mice pellets were all over my belongings in the storage facility despite there being rodent traps.

Sam B.  |  Overall Experience 
Rating:
3.0

The staff at this facility were always helpful and friendly. My only reason for the average rating is because both units leaked and had some water in it. I only found it as I was moving out. When I told the staff, they were extremely helpful and said they would notify other renters affected. In all fairness, they had no way of knowing until the unit was opened.

joann h.  |  Overall Experience 
Rating:
5.0

I loved the three day bundle. Free milage and free month of storage. All I wanted was a truck. U-Haul gave me a deal tho. Thank you.

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W.  |  Overall Experience 
Rating:
4.0

The associates inside were very helpful both times, moving in and out. Great place for supplies.

Angela a.  |  Overall Experience 
Rating:
5.0

Chris had always treated us right and very friendly and professional.

golda d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammie S.  |  Overall Experience 
Rating:
5.0

took some time to approve move out but everything took care of after calling...Thanks :)

Carol W.  |  Overall Experience 
Rating:
5.0

nothing

douglas l.  |  Overall Experience 
Rating:
5.0

Professional service from beginning to the end..above and beyond..recommend uhaul to customers 100% THANK YOU..

richard b.  |  First Impressions 
Rating:
5.0

Christin always takes care of us when we need a truck. We do alot of business with him

Pamela B.  |  First Impressions 
Rating:
5.0

everything I expected and great service

Carmela K.  |  First Impressions 
Rating:
5.0

Everything was great

demond d.  |  Overall Experience 
Rating:
5.0

Pleased

donald m.  |  Overall Experience 
Rating:
5.0

Everything went well. Service was great

demond d.  |  First Impressions 
Rating:
5.0

Great service

gesue c.  |  Overall Experience 
Rating:
5.0

Best facility ever used. Staff was top notch, hope we can find one close to being as great as they were👍x 10

TONYA P.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help me. I was very happy with my experience.

Jim H.  |  Overall Experience 
Rating:
5.0

Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!

cherry h.  |  Overall Experience 
Rating:
5.0

I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Thank you.

Bari S.  |  First Impressions 
Rating:
4.0

Thank you for being so kind.

Cheryl L.  |  Overall Experience 
Rating:
5.0

I found the staff to be very helpful and courteous.

anne m.  |  Overall Experience 
Rating:
5.0

The guy there was wonderful to me.

janet s.  |  First Impressions 
Rating:
5.0

Thank You for the services you offer!

rebecca c.  |  Overall Experience 
Rating:
5.0

None

Michelle A.  |  Overall Experience 
Rating:
5.0

Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck

Rex H.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.

Kevin O.  |  Reservation 
Rating:
5.0

We were very happy with the storage facility and the excellent customer service.

jill p.  |  Overall Experience 
Rating:
5.0

Very helpful staff and convenient access

DANIEL P.  |  Overall Experience 
Rating:
4.0

I would definitely recommend to family and friends!

linda b.  |  Overall Experience 
Rating:
5.0

This place was GREAT to me.

Brian W.  |  Overall Experience 
No reviews have been submitted for this location.

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