Customer Reviews for U-Haul Moving & Storage at National Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

When it rained it flooded in my unit

Rating:

5.0

Very clean well kept and in friendly people, I would recommend the storage faculty to all my friends

Rating:

5.0

My original unit was flooded from the pipe bursting. The staff let me know immediately and were very helpful and accommodating. They were able to quickly find me a unit in a nearby building. I appreciated their concern and support through the situation.

Rating:

5.0

Thank you for all of your help. Staff is very friendly and helpful. Would recommend to anyone.

Rating:

5.0

Staff was great. I had to make changes to rental and they had great attitudes and were very accommodating. They were great to work with.

Rating:

5.0

I rented a storage unit in Richmond convenient for when I run errands in the city I love the ease and security of the Uhaul swipe card and the double check in Very pleased 😃

Rating:

4.0

I would have gave excellent but the check in and out process I had drive across town to the main office

Rating:

5.0

Thank you for the easiest moving experience. I used the storage units for nearly four months until my apartment was ready.

Rating:

5.0

Actually did ALL of my correspondence on line and never spoke to an actual person . Actually made for very smooth transitions both incoming and leaving . Thank You Very Much ! Office Hours and Staff questions should allow for N/A since everything was online .

Rating:

3.0

Huge tear in garage door, inside lining had insulation hanging out. I feel like it could have been repaired with some duct tape or something before renting it out. However we were crunched for time and accepted it as it was. Owner of facility is aware and was shown a picture.

Rating:

5.0

Thank you, it was stress free.

Rating:

5.0

Very expensive compared to others for small unots

Rating:

4.0

No complaints about the storage unit. The application was irritatingly easy to use to manage our account. All staff we interacted with in Richmond were very helpful and friendly.

Rating:

5.0

Outrageously expensive but no issues.

Rating:

5.0

Some clarification for using the disarm box first would have been helpful, but we figured it out

Rating:

5.0

Sarah you were great you made the experience very warm,the few times I spoke to you on the phone you put my mind to ease at our move there, as I was having doubts about our decision. Thank you for being warm and kind and if everyone is as warm as you our decision to move there is going to be a great one. Keep up the good work you never know who you might impact. Thank you! Sally and William Wheeler

Rating:

4.0

Roll up door is rusty needs to be serviced or replaced need someone with muscle to come with me to open roll-up

Rating:

5.0

I couldn't be more satisfied with the thoughtful , professional attitude and above average knowledge of the General Manager , Sarah Taylor on a very cold 🥶 early morning ., Thank you once again ! Highly recommend U-Haul moving and self storage of Richmond Indiana

Rating:

5.0

Richmond east side lady in office and Greg first class

Rating:

5.0

Truck was clean and drove well. Service was excellent.

Rating:

3.0

I hurried and got back at 4:50 pm, and they had already closed. The mileage was 20 miles off when I left. They said it couldn’t be fixed until the truck was returned which is why I tried getting back before they closed. I guess I’ll find out if I get charged for their mistake or not.

Rating:

5.0

The guy in there with the beautiful young woman was kind of rude and mean to her. But she was amazing and quite the eye catcher

Rating:

5.0

problem with my reservation was handled easily , with explanation that I understood .got the storage I need .

Rating:

5.0

Great service as always fantastic people to work with

Rating:

5.0

Appreciated the good service

Rating:

5.0

The drive’s seat had significant rips in its covering. The knob for the headlights is not set well in the dashboard. It’s a big hassle to use.

Rating:

5.0

So easy and convenient to rent a van from this location. The staff is also lovely.

Rating:

5.0

Very accomidating.

Rating:

1.0

Tell them too stop stealing peoples money and wallets. Crissendra too be exact. And the manager tae helped her do it.

Rating:

5.0

Nothing.

Rating:

4.0

No one there at the time was able to help me adjust the mirrors. However, I would like to say that getting the truck was a very easy process.

Rating:

1.0

I was going to get the van for 19.95@$.59 per mile they talked me into getting the 10ft which is $.79 per mile. I didn’t need the space and they told me I would. I could have saved $.20 per mile. I am a single mother of 6 doing EVERYTHING Alone so saving money is a must and they just cost me extra for no reason so disappointed!

Rating:

5.0

Everything was exactly what we needed it to be. Thank you.

Rating:

5.0

Have broom, dust pan and Trash can to clean out trucks available.

Rating:

5.0

Nice job to the Richmond team

Rating:

1.0

Meter was wrong odometer was right. I drove 11 miles estimated 15. I put $2 in gas in for 11 miles they say I still owe $6. How in the hell am I paying $8 to drive 11 miles on a 9ft van.

Rating:

4.0

My only suggestion is that when we picked up the truck it had 1/8 tank of gas. It would have been nice to have had at least 1/4-1/2 tank so that we didn’t have to fill up before we started…having no idea how much we would use. Other than this, great customer service. Easy process. Very pleased.

Rating:

4.0

Waiting time was a little long

Rating:

4.0

There was a human tooth under the passenger seat.

Rating:

5.0

Good job

Rating:

3.0

The store clerk seemed off - could not find my reservation and the interior of the truck could have been cleaner [I cleaned it] but overall the truck performed well.

Rating:

5.0

Lubricate moving parts on equipment, check for missing lug nuts, rear tie down chain on trailer was too short with not enough places to hook free end.

Rating:

5.0

The manager was great in returning calls and accommodating request.

Rating:

5.0

Excellent service, friendly when picking up trailer. Will definitely use again!

Rating:

3.0

Closing time and only one person working? Spent an hour waiting.

Rating:

5.0

Well run company. Easy process.

Rating:

5.0

Absolutely the best storage experience! Great staff, extra clean facility.

Rating:

1.0

It was not my original pickup location. I had to go 60 miles out of my way to get the truck.

Rating:

3.0

I drove a total of 19 miles. I added 1.5 gallons as truck said it was 16 miles per gallon. The meter was at the same level of gas but the man who read it entered a lower volume so I was charged 9 dollars even though contract said 6 dollars. I have photos of it.

Rating:

5.0

The manager and staff were very helpful, answering any questions I had. There were no surprises when the final accounting was made. I would enthusiastically recommend this location.

Rating:

5.0

Saw condiments from a previous renter.Gas cap was missing.

Rating:

5.0

It's a pleasure to do business with you.

Rating:

5.0

The older gentleman was a pleasure to work with. He was a Veteran of the Air Force and was quite a but older. He said he was working due to his Social Security not paying all his bills! Everyone ought to hire older workers!

Rating:

5.0

Great experience

Rating:

5.0

Excellent customer service and assistance from man who helped us. Would highly recommend.

Rating:

3.0

Keep the equipment in good working order

Rating:

5.0

Great customer service!

Rating:

5.0

Keep fasteners well oiled so they operate freely.

Rating:

5.0

Johnte was great to work with.

Rating:

1.0

We had to turn the trailer into another uhaul a few hours into the trip due to a severely warped tire that was not noticed during pickup. When talking to the manager, he blamed us for the tire. However no other ties were affected, not even on our vehicle.

Rating:

3.0

The tail lights on the trailer didn't work and the UHaul employee (a nice guy) didn't know how to fix them. I got my tools out of my vehicle and repairs the broken wires and plugs. This took me an extra 20-30 minutes and I was already behind schedule.

Rating:

4.0

My rental was not there. I reserved a 10 foot van, but when I arrived there were no 10s available.

Rating:

5.0

Staff was friendly and fun to deal with. They answered any questions I had and got me on my way.

Rating:

5.0

Nothing! Fast, friendly, and professional service.

Rating:

5.0

I was very happy with the experience and would recommend this service to everyone!! Keep up the great work!!

Rating:

5.0

Have used this U-Haul location twice and have had a great experience both times. I highly recommend this U-haul facility.

Rating:

3.0

Truck I rented run ruff, oil light stayed on, was all over the road at highway speed, a@ it made a noise when you turned it off. This truck should not be on the road.

Rating:

5.0

Very good trailer rental experience ,quick and easy for my in town need.

Rating:

3.0

Not certain what happens at this store. Seems to be turnover of employees each time I've visited there & I run into some "issue" that's NEVER their fault. I had to park across the street to drop off a trailer & then park it where they wanted it. Not my job to arrange their inventory. The young lady they sent to assist me was new (again... turnover) & wasn't experienced on the trailer. Manager helped her. But it appears that for some reason there are issues at this store each time I've gone there. No more.

Rating:

4.0

We did everything online and that seemed to have worked out well. The man who answered the phone was able to answer my questions.

Rating:

3.0

Quite expensive for 24 hours,

Rating:

5.0

Great customer service

Rating:

4.0

Great selection of supplies.

Rating:

2.0

Bathroom always locked. Not cool. When I was a day or two late, U-Haul starts sending letters to me and my family. NOT COOL. Customers smoking inside. No smokin NOT enforced. Johnte not very friendly. Won't rent again.

Rating:

3.0

Bathroom inaccessible.

Rating:

5.0

It was everything we needed it to be.

Rating:

5.0

All promises kept All security measures in place and met All data requested by me available to me

Rating:

3.0

The original contact with Kim was great. There was a problem at the end of the agreement were Dave and another individual were very rude and uncooperative in handling the close out of the agreement. They both hung ip on me while trying to understand why U-Haul was trying to bill me for another month when I knew that the unit had been moved out of at the end of August.

Rating:

5.0

Had no issues renting a truck. They offered me 1 month free storage for renting the truck. Customer service was quick and helpful.

Rating:

2.0

When I first moved into the storage a few years ago it was great under the management of Christian. Last week the restroom overflowed and leaked into both my units. The new manager, Jonte Williams notified after the plumber and he had already left. I was told that once he left he couldn't be reached. So my property say in toilet water over night. The next morning I went back and all he did was give me was claims number. I moved to other location yesterday. On other side of town. He wouldn't even get me a mop to try to mop up some of the water in my units. Very mad and upset. And management in my opinion. I will and already am much happier at the 3150 National road West location

Rating:

5.0

Absolutely wonderful in the almost two years that I used the facility and I definitely would recommend to anyone I know. THANK YOU.

Rating:

4.0

Good place to rent from. They got us what we needed even though the expected vehicle hadn returned. They still got us a truck for our needs. Good job!!!!

Rating:

5.0

Your questions seem to relate to the indoor storage facility, while I had the unheated outdoor 25' x 8' unit. But the people were always available and friendly. I rented for 5 months as I was transferring home items from Pa. to Indiana. Would use this location again without hesitation.

Rating:

5.0

This storage was great. Very friendly staff. Well lit storage unit and outside.

Rating:

5.0

Hey Christian, Thank You for all your help and explaining everything. Just waiting on the Access Card.

Rating:

2.0

I went to get my stuff out of storage and all my stuff was covered in green mold ruined my reclining sofa and love seat home made hutch and shelves and alot of other stuff im very disappointed in the customer service when i told them about it and told them there was a leak and mold was on all walls.

Rating:

5.0

Staff was wonderful, very helpful and went the extra mile to help us unload a a very heavy item.

Rating:

5.0

Brandon was very knowledgeable and very helpful & nice. Greeted me when I came in and thank me when I left & told me to have a Blessed Day. Much appreciated 😊

Rating:

5.0

We citizens that are required via job promotions, downsizing, moves to be closer to family and for both temporary and long-term storage of furnishings, are so fortunate to have the U-Haul Storage and truck organization, Inc in convenient locations in the states that I and my family have needed....always true to their word in all the many aspects of our moves. Vehicles are always in good and clean condition... stores always amply supplied, clean, safe with staffs that are pleasant, concerned, smart and reassuring us that they will do all they can to make our needs met. A GREAT, DEPENDABLE, PROFESSIONAL, CARING business that has for YEARS taken EXCELLENT care of my belongings while in your storage. Never a complaint from me or my immediate family....and I am still using your services! THANK YOU U-HAUL!!!

Rating:

1.0

Still waiting on a call from the manager after being told i’d receive a call back twice now. Our brand new appliances & furniture were covered with mouse droppings and there were mouse traps placed throughout so they very well knew they had a problem. We did not receive one phone call stating there was ever an issue. They also got our move out date incorrect because we moved out well over a month ago & the lady from customer service said “I’ll take care of it & let them know you are Moved out.” A whole mess.

Rating:

5.0

Na

Rating:

4.0

Mice pellets were all over my belongings in the storage facility despite there being rodent traps.

Rating:

3.0

The staff at this facility were always helpful and friendly. My only reason for the average rating is because both units leaked and had some water in it. I only found it as I was moving out. When I told the staff, they were extremely helpful and said they would notify other renters affected. In all fairness, they had no way of knowing until the unit was opened.

Rating:

5.0

I loved the three day bundle. Free milage and free month of storage. All I wanted was a truck. U-Haul gave me a deal tho. Thank you.

Rating:

4.0

The associates inside were very helpful both times, moving in and out. Great place for supplies.

Rating:

5.0

Chris had always treated us right and very friendly and professional.

Rating:

5.0

took some time to approve move out but everything took care of after calling...Thanks :)

Rating:

5.0

nothing

Rating:

5.0

Professional service from beginning to the end..above and beyond..recommend uhaul to customers 100% THANK YOU..

Rating:

5.0

Christin always takes care of us when we need a truck. We do alot of business with him

Rating:

5.0

everything I expected and great service

Rating:

5.0

Everything was great

Rating:

5.0

Pleased

Rating:

5.0

Everything went well. Service was great

Rating:

5.0

Great service

Rating:

5.0

Best facility ever used. Staff was top notch, hope we can find one close to being as great as they were👍x 10

Rating:

5.0

Staff went above and beyond to help me. I was very happy with my experience.

Rating:

5.0

Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!

Rating:

5.0

I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Thank you.

Rating:

4.0

Thank you for being so kind.

Rating:

5.0

I found the staff to be very helpful and courteous.

Rating:

5.0

The guy there was wonderful to me.

Rating:

5.0

Thank You for the services you offer!

Rating:

5.0

None

Rating:

5.0

Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck

Rating:

5.0

The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.

Rating:

5.0

We were very happy with the storage facility and the excellent customer service.

Rating:

5.0

Very helpful staff and convenient access

Rating:

4.0

I would definitely recommend to family and friends!