The process was smooth and fast…. No change needed
Wanda S.Customer Reviews for U-Haul Moving & Storage at Oakwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There where two workers having a altercation while customers where standing outside waiting to be served we where asked to wait outside for over 30 minutes.There was screaming and yelling coming out of the building it was very unprofessional how it went down and how it was handled customer service had an attitude
alana G.Even though they were extremely busy, the staff remained patient, attentive, and engaged.
Jo Ann C.The ladies who helped me was very nice & helpful!
Kishell B. | Online Move InVery efficient staff
Matthew R.I reserved an appliance dolly but wasn't told until I arrived that onevwas not available and no effort was made to locate one at another store. It resulted in us leaving our refrigerator and some furniture behind and having to make arrangements another day. It would have been helpful if I knew the evening before. We could have made other plans and wouldn't have rented the larger truck.
PHILIP S.Outstanding
Norman B.Everyone was great and the experience was smooth
Joseph S.My experience at the pickup center was great. The staff was very nice and knowledgeable.
John K.Team members were knowledgeable and customer service focused.
Mark M.First, I wanna say, Got Stopped By A Police Officer BECAUSE The Truck Was Going From One Side Then The Other Side Like I Was A Drunk Driver, And That Was Far From The Truth. So It Was Not A Good Day AT ALL. I Was Not Happy About This At All. so No I Would n Will Not RECOMMEND U-HAUL.
edith L.Friendly and over and beyond
suzette k. | First ImpressionsThe vehicle was clean enough but the battery died while moving my things so we had to contact roadside assistance to come replace it while we were in the middle of the move.
Marcus S.The staff was professional and knowledgeable. Excellent customer service.
Michael M.Make reservations but did not have equipment to deliver it was two days late disrupt my schedule
Odell L.Uhaul app was not working for after hours drop off. Tried on 2 different phones, both would get stuck after step 2. On site staff closed my ticket the next morning. I thank them!
RONALD T.All good
Bud M.To have a phone holder or gps screen to help navigate a long road trip
Tan N.The older gentleman that's helped me today goes above and beyond what's needed. It's obvious he likes his job. The young guy just slow. I don't think he likes his job.
Clarice J.From pick up to drop off , my experience with everyone there was very pleasant. I extended my drop off three days in a row and they were very courteous and professional ! Will definitely use them again in the future , if needed
Lisa C.nice truck ty
william S.Had to go to two locations to pick up trailer. The place I was told to go to didn't have my trailer.
Bud M.None at this time.
Julius L.Staff was very helpful and friendly. Set me up quickly.
Thom N.I know most vehicles don't come with CD players, but it would be nice to have for those who like to listen to them.
russell R.Friendly employees
BLAINE T.I received a phone call the day before I was scheduled to get storage stating that my reserved storage unit was no longer. I had a one-way uhaul truck to New Orleans, louisiana so last minute changes mean I would have to change everything else. We finally decided on a different day. When I call to check on everything, I was told that my unit was only a 10x10x8 instead of the 10x15. I was was unloading a 20foot truck. I had to search other storage companies to fit my needs. This was definitely a huge inconvenience, waste of time and money!
Oasis S.Very clean and efficient
Jefferson R.Service was excellent.
Gail H.Great service. No need for improvement.
Helene B.i made a mistake and the staff was very accommodating to fix the problem
Georgia B.The price quoted at rental and the price I paid when I turned in the van were different. They charged me 132.52 over the quote Over charging is not the way to do business. . The van rode bad . I felt ever rock in the road.
Richard S.Customer service was great! I was provided a utility dolly instead of the appliance dolly I reserved. Nonetheless, they made up for it by giving us furniture pads to use. Thanks!
Heather O.Car smelled of marijuana smoke
Tommy J.Service was above excellent!!! Last minute, just before closing, and was treated like family. Thank you, Steve
Steven W.I was given a truck that was infested with roaches. I called customer service and have yet to receive a call back. When I returned the vehicle and informed them that the truck is infested, there was no surprise. I was told that they had previously bombed the back of the truck due to the roach infestation. I informed them that the roaches are now in the front of the vehicle and they are coming from the red box stationed on the floor in between the seats. I did not notice the roaches during the initial inspection because they didn't start to scatter until about half way through the trip after driving down a bumpy road. This was an extremely disturbing experience and I've never had a bad experience with this company so I'm very disappointed. A roach crawled on my leg as I drove back to the u-haul location, waiting on the line for a customer service manager. The roaches were running around while I was getting the run around from customer service. I was transferred multiple times and still over a week later absolutely no follow up but you want my feedback? Sure. I'll be happy to share my videos and experience with everyone, warning them to never rent a u-haul because the customer service is horrible!
Tiffany U.Fantastic job!
Maytiana D.The Team at the Gretna location was terrific. Friendly and helpful!
Norman S.They charge me $100 when I took everything out the truck myself no trash can
Angela C.Advise that a major credit card is needed to rent. It's never mentioned until you're at the counter.
Landon W.Everything was great. No problems were encountered during my visit.
PATRICIA D.None
Cynthia D.The van was definately unsafe. Oil/ engine light on. Smelled like oil. Rugged ride. Definately a disappointment. Felt uneasy driving.
Summer S.Passenger side brake light was out. Customer service was excellent.
William A.The first truck I was given was backfiring so bad it could hardly move. I was given a second truck and it was about the same. I will not use u-haul anymore and I will not recommend do. This truck drove so bad that I brought it back sooner than expected.
Paul S.The manager and everyone else gave excellent customer service above and beyond
Shauunda M.Nothing everything was good
Antioniette W.I was overcharge. Waiting on a refund.
TIFFANY S.Great Service! The young man who greeted me at 7Pm tonight when I turned in my 12x6 Uhaul was very professional, kind and courteous! He made my day! Thanks again!!!
Chad D.Kim and everyone were very kind and helpful.
Daniel A. | Overall ExperienceManager Aisha was the best, very helpful.
Dominic b. | First ImpressionsThe lady who checked me in was very help
lakeesha j. | First ImpressionsTh staff was amazing the best the that helped me was the best in the business I love this staff
Reginald W. | First ImpressionsVery poor customer service experience at at another location
Shanell C. | Overall ExperienceThis place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn’t need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn’t happen. However, these ladies need to be on undercover boss,that’s how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn’t try people you know nothing about. That’s making a long story short
Pamela M. | Overall ExperienceTemperature in the 4th floor was 80 degrees.
Ann D. | First ImpressionsI had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.
Cierra h. | Overall ExperienceMold grew on my couch.
MIA F. | Overall ExperienceThe internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.
Maya D. | Online Move InWe appreciated the helpful and accurate staff and especially liked the first month being free.
Timothy P. | Overall ExperienceThe website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away
Patricia S. | First ImpressionsThe manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.
william r. | Overall Experiencestaff was amazing
ayan p. | First ImpressionsHopefully move out will be just as good of an experience as moving in was.
Timothy P. | First ImpressionsAisha were very professional and polite
DARRYL R. | Overall ExperienceClimate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart
monty a. | Overall ExperienceMove in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions
Byron R. | Online Move InThey Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!
tawana b. | Overall ExperienceThank you! Personnel always helpful and professional!
Kim D. | Overall ExperienceOutstanding overall with everything. They was kind and had patience with every question I had.
Sulynn L. | First ImpressionsOverall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.
Tonia B. | Overall ExperienceCustomer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.
Kathryn R. | First ImpressionsI reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible
Danielle H. | First ImpressionsIt was a bad experience my storage was broken into and very personal things were stolen.
SIMONE A. | Overall ExperienceVery professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.
Kim D. | First ImpressionsNeed loyal customer incentives.
Charon S. | Overall ExperienceGreat staff and location loved my experience
Miquel A. | Overall ExperienceGreat job
michele b. | Overall ExperienceGreat service
John V. | First ImpressionsThe GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.
Cameron H. | Overall ExperienceNot very happy i wasn't supposed to be charge but yet y'all two transactions outta my account
TRACY S. | First ImpressionsI have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.
MICHELE R. | Overall ExperienceDidn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.
sandra d. | Overall ExperienceVery professional, helpful, and courteous staff!!
Lamarilus J. | ReservationI truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.
Denise F. | ReservationThe lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon
LEON G. | Overall ExperienceThe agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.
Deric J. | Overall ExperienceMy only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.
CAROLINE M. | Overall Experience