Customer Reviews for U-Haul Moving & Storage at Oakwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Oakwood
Geoffrey R. on
Rented a 26’ van. AC never worked all day, 15 mins from the rental location on my way home the truck started to overheat and the steering wheel locked up
Blake C. on
Make sure the inside is a lil cleaner an they check all the scratches I point Eed d out stuff that wasn't on the paper an I had to thg ake to many missed damages thanks but very poor service
chase R. on
The after-hours return procedure was not satisfactory. I was unable to complete it on line and was on phone hold for 45 minutes.
GEVELLE H. on
Be more pacific with the new check-in and check-out the trick trucks because that was not explained in full detail it was Circle but didn't tell me I had to do before and after checking
carol B. on
No problem with the return
Cynthia B. on
Had a great experience with the staff at this location. Would rent here again when necessary.
Madisyn H. on
For starters, the uhaul we rented REAKED of cigarette smoke. It literally smelled like a cheap hotel room. The vehicle was in desperate need of a front-end alignment. The people that work there clearly hate their jobs. Then, when I was online filling out stuff to rent the uhaul, it said 0.29/mi but of course when we got to the store it was 0.79/mi. We used a total of 24 miles, got charged for almost 30 miles!!! We even did the math for the guy checking the uhaul and he still charged us. Uhaul is a complete scam and I will make sure to tell all of my friends as well as post on facebook to let everyone know to NEVER use uhaul.
Aaron D. on
Very poor service and I was overcharged!
Arlesha C. on
The truck was not clean. The service inside was very slow and computer kept going down during my transaction. I used to prefer this location however, this location is just as bad as the others. I truly hate having to rent a truck from U-haul.
Jennifer B. on
From reservation to pick up, to drop off. Great experience. I lost my keys when dropping off and they were quick to bring them to me when someone turned them in! I love this place! Fast and easy. Remember they serve the public and the "public" is not always easy to deal with;, watch and learn and and give them your business!
Tracey K. on
There was a mistake calculated mileage/cost factor adding an additional yet unexpected expense.
MICHAEL B. on
Nothing. Excellent customer service.
Robert C. on
Great customer service
Felecia S. on
The first truck's (JH4025AAD3785-AD) oil Iight was on and the representative indicated the truck would be OK to drive. I requested another truck. At first, the representative told me there wasn't another truck. After five minutes, the representative offered a different truck. After receiving a different truck (JH1679A), I had an extremely rough and loud ride. Moving is stressful and to be confronted with non maintain equipment and a representative stating the faulty equipment is okay to rent is unexceptable. As a paying customer, would uhaul give their rental truck to a customer whose payment method was decline. NO, they would not. I expect a quality functioning product on the initial communication with representative and not have to have a stand off to get a working vehicle. Maintenance of your vehicles is important and Oakwood UHaul failed!!
Logan F. on
The van we rented must have a fuel leak, the whole vehicle smelled of fuel the whole time we had it.
danielle L. on
The service was amazing from the time I picked up to the time I dropped off. The store manager was very professional and my sales clerk was very informative. I learned that this location operates as a team. They all communicated very well to help me with my rental.
HUEY W. on
3 things, (1) I reserved 2 furniture dollies, only 1 was availabke the morning of the rental, (2) when I returned the truck, your guy claimed the gas calculator says the gas should have been at 15/16 of a tank. I showed him a pick I took when I picked up the truck showing the gas at 7/8, (3) I went about 5 miles over the estimated miles which left a $3 and some change balance. He confirmed that. When I went into pay, the person inside said I owed $10 and some change. She went out to check, came back in and said that I was correct,an honest mistake. My reply was an honest mistake that cost customers money if they don't pay attention to things. 3 issues with one rental. Not satisfied with your operation.
michele b. on
Great job
John V. on
Great service
Cameron H. on
The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.
TRACY S. on
Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account
MICHELE R. on
I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.
sandra d. on
Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.
Lamarilus J. on
Very professional, helpful, and courteous staff!!
Denise F. on
I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.
LEON G. on
The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon
Deric J. on
The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.
CAROLINE M. on
My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.