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Javante B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Oakwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent. Especially the guys who take the returns to check them back in.
Eric TCheck in
VALARIE KAwesome customer service
larry l | First ImpressionsVery nice
MUNEER EIt went smoothly quickly and with great friendly service
Jamie NThe unit that was rented to me had a leak in the cargo area, when the rain started one of my televisions had gotten wet from the rain inside the compartment of the truck storage area.
REGINALD GThe reservation was easy and the drop off was easier! My move went great. I used Bebe moving company that was recommended by Uhaul and they were amazing! A family owned and operated company. They stayed in communication the entre time! They were extremely cautious and careful. If I move again I will be using Uhaul and Bebe movers!
LAUREN NThe manager was very professional and listen to me explain the situation. I've rented 2- 20ft trucks from there never had a problem. It's the professionalism for me.
Joycelynn LI would recommend that all U-Haul hubs should accept drop offs. I went to one area and they told me they did not accept drop offs so I had to travel 20 miles for the nearest drop off.
Jack SProfessional, knowledgeable. Excellent customer service
SAMUEL SThere was a bit of a hiccup with my original U-Haul reservation—turns out their entire system was down nationwide, which understandably threw a wrench in the process. Thankfully, once everything came back online, a U-Haul rep gave me a call to confirm that my rental was ready and waiting. I was a little bummed to find out that the truck and the auto transport were located at two separate facilities. That wasn't ideal, but considering it was a one-way rental, I get that logistics can be tricky. On the bright side, the team at the second location absolutely came through. They were incredibly helpful and even assisted me in hooking up the auto transport to the truck—something I definitely couldn’t have done on my own. Huge shoutout to them for making the process smoother than it started!
Melinda LThe price was too high
Kawana S | Overall ExperienceService was great. No hassle.
PAUL PStaffing managers, always friendly
TAMARA RThe 3 staff who worked with me were excellent. They were friendly and professional and got me on the road quickly.
RANDOLPH JStaff is nice, pleasant and very respectful
NECHELLE CEverything was perfect. People were very friendly. Excellent service.
EMERY Rall good
HAROLD BNo comment
DAVID GThe auto transport I used was fine, except the wheel strap tighteners did not work very well to release the straps. I have used an auto transport before and did not have this issue.
HINES RProfessional, willing to meet the needs and courteous. Price was well explained. Second rental in the past month of the same trailer.
IVO RHire more workers.There were only one worker available and many customers were waiting to get assisted.
Dave BNone everything was good
ALFRED MThe lady checking people in did a great job on a Sunday. Took care of people in a timely manner.my truck and car trailer was hooked up quickly and was on my way . I would recommend this u haul in Gretna to my friends.
Alden MGreat Service
MIA TThe windshield wipers nearly killed me. They need toe be replaced.
JEFFREY JGreat Location
CHRISTOPHER HI was pleased with my experience.
CURTIS PProfessional and prompt service.
MARLON DService was impeccable overall!!!
ERICA GNA
LUIS MThis location was very helpful with meeting my needs as a customer. I was turned away at the location in marrero due to not having a “504 area code phone number”. I have a valid out of state driver’s license and a military I.D. It was a local move. However this location said that was no problem and gave me the truck and paperwork.
TRAMPAS WThis rental experience was the most inconvenient and disappointing rental experience I have ever had!!! Firstly, the website would have me go through the process of reserving the truck early.. I had nothing but problems attempting to set up an account with uhaul, and finally after 11/2 hours I was able to get the code to verify my account. THEN I got all the way to the end of picking up the truck and it says I have to go inside anyways. Since I wasted so much time trying to check in online, I missed .my bus to get to the store to get the truck, I got a text message saying I needed to contact uhaul to verify that I was still coming. I was on hold for 23 minutes, I told the woman on the phone that I was on the city bus and would arrive shortly. She said she was going to make. Note on my reservation. To my frustration when I get to the counter, I am informed that whoever I spoke to on my way to the rental company DID NOT make any notation saying I had called and do my reservation was cancelled. THEN I am informed that instead of the 10' truck I wanted, the only options available was the 26' truck, at 49.95. not only was the truck too big to drive, but cost was much higher. I was also forced to prepay for 30 miles . All I wanted was the 10' truck. Also, your advertising is extremely deceptive, as it only quotes the daily rate before taxes. NEVER is it mentioned about having to pay per mile, and definitely doesn't say anything about being prorated when renting I regret renting with you because I had to pay 100 bucks and didn't even get to do what I needed to do
John HVery Satisfied !!!
Venessa JNothing
MICHAEL COutstanding service!
WILLIAM EExcellent customer service. Sales reps were very professional and attentive. Pick up and return was handled in a timely manner. I will continue to use this location.
PHYLLIS EVery professional and courteous person handling return
ROGER KAll the staff were great. Easy and fast.
TIMOTHY EFriendly and sweet staff…
JAVONDA RExcellent staff is all I can say
TROY S | First ImpressionsManager had very good customer Service Skills
CANDICE J | First ImpressionsI have rented several trucks recently and I cannot say enough about Aisha Smith and her staff ( I APOLOGIZE FOR NOT GETTING THEIR NAMES!!). They are helpful, efficient, and VERY kind!! I will go out of my way every time to give my business to an establishment such as this!!
BARBARA BMy personal items were stolen while moving my funiture, staff did not want to view the cameras. My family member was stuck inside uhual elevator for an Hour! It was frustrating and terrifying and the business was very unprofessional! I never received my uhual truck deposit back and I am still waiting for a response for my police report. Do Better Uhual (Gretna)
LILA D | Overall ExperienceThe truck was clean when I picked it up and I returned it clean. The customer service when I picked up the truck was good and I believe it was the manager, friendly and professional. But when I returned the truck, I walked into the building because I thought I would get the receipt while I’m there and the person who was working was very rude to the point that I won’t even use this location again. Unprofessional especially how I her attitude with the person before me and when I walked to the counter
EMAD HVehicle smelled of cigarettes, and the windshield had a film on the inside from the smoke. Not Uhauls fault perse, but an ozone generator in the vehicle for a few hours ands windshield detailing would take care of this. It should also be noted that the Customer service was great.
Kevin PI use the retina location by the Oakwood Mall often. The manager is fantastic and she does a great job each time. I’m in the location..
MARK SThank you!
Jacob PAiesha the manager is super!!! She has been there for a long time. I have had that storage since July of 2010 and she was there since then. She is an asset to your company!!!!
STEPHANIE C | Overall ExperienceNone
TIMOTHY TEvery time i rent from here its a smooth and easy transaction.
Brandon LCustomer service did not seem willing to explain difference between online quote and estimate given at pickup. Figured it out eventually but would have been helpful to have some feedback.
MARITZA SGreat staff.
MARJORIE JTake some money off due to freeze
JARRETTE PThe employees have an excellent attitude
helena a | Overall ExperienceOnly issue was the ramp pin was left out and when I got on interstate it went down and drug on the concrete until I was able to safely exit and pull over to install the pin.
TIMOTHY GHelpful polite and quick service.
MARJORIE JMs Aisha Smith went above and beyond for my Uhaul rental. She was so quick with my rental I had to ask her name and she really deserves a promotion or raise or something for the way she makes customers like me feel. Really special.
QUINCY M👍
CHLOE AEveryone was friendly and helpful
Michael WThe Uhaul van I rented smelled very badly of smoke. When you opened the door the smell hit you in the face. I tried putting the windows down to air it out; however, the driver's side window got stuck in the down position and I had to push the glass to get it to go back up. Also, the left blinker light was out. I reported all of these issues to the representative upon return.
PAULA DThe employee was very friendly and gave us all the information that we needed The service was excelente
helena a | First ImpressionsI didn't have any problems. My storage was clean . I took my things out I didn't see no rodents etc
Quiana M | Overall ExperienceIt was a quick and seamless checkin .. Thank you!
Sceon R | First ImpressionsThe supervisor does a out standing job
Calvin C | Overall ExperienceMy experience with U-Haul storage was bad only because of the elevator was down for over three months and I was charged knowing that the elevator was going to be down. I had to buy and purchase items that I didn’t need because I had them in storage and the only way you can go to get anything out of storage, but through the fire escape, which was a chance I was able to take once it was too high for me to be up there and unsafe mentally for me. Such a bad experience financially, emotionally and physically. Although I know it was not the employees of U-Haul responsibility to have a working elevator is on the company U-Haul corporate and the elevator company however I would like to be compensated for my inconvenience.
Ellis P | Overall ExperienceCustomer Service was the best yet… I would like to say Thank For Your Service.
Ellis P | First ImpressionsI woulda went somewhere else a big no for me and this UHAUL is higher than any Uhaul I ever been to. The place also had an elevator, which we had to wait. The workers was asking me to keep my truck there and come back in the morning because it was 7pm. Mind you I been patiently waiting to use the elevator because two people was in the unloading station and only two truck can go in. The storage is smaller and higher and this wasn’t the best service at all but I don’t know because the air was broken and I woulda got aggravated too!! The guys was awesome also.
Brandie L | First ImpressionsEvery time I used the freight elevator it wouldn't work or move with me inside of the elevator that's a safety hazard
MELODY R | Overall ExperienceExcellent
TROY M | Overall ExperienceStorage units are tiny. I was forced to get two units because of size. Both units were corner units where part of the wall was blocked off taking up the actual space. Making it smaller. I guess its the shape of the building but it doesnt make sense to pay for space that youre not using. Also the access hours are horrible. Being able to only access your unit during office is HORRIBLE
ALYCE D | Overall ExperienceThe manager were professional and a delightful person to work with, love her personality
Calvin C | First ImpressionsThe Freight Elevator is fun to ride. Top Security features with Cameras, sound and motion detectors. Could use Large Ventalation Fans because it gets too hot during hot days. Good rate for an indoors unit.
Ted S | Overall ExperienceThe service hours suck. The sizing is way too small. I ended up having to purchase two units. On top of some the storage space is taken up by the wall. So I’m not getting my full space. Definitely won’t be getting a unit here ever again.
ALYCE D | First ImpressionsIt would have been an Excellent rating,however the elevator needs to be updated. It's an old freight elevator.
Valeta F | Overall ExperienceEveryone was very friendly, nice and helpful .
IESHA L | First ImpressionsFriendly and helpful staff. Very tolerant with other customers as I overheard their professionalism with a testy customer. Great team
Taronda H | First ImpressionsStaff was great!
Elizabeth B | Overall ExperienceThe Sales Rep that worked on 01/30/2024 was VERY KNOWLEDGEABLE,HELPFUL and PROFESSIONAL!!!
JOANIE R | First ImpressionsKeep up the great service!
Anastasia F | Overall ExperienceJust simple and so easy to access units using freight elevator.
Ted S | Online Move InOverall every one of the employees was more than helpful
sandra j | Overall ExperienceThis uHaul is the best run uHaul facility I have experienced. The staff is friendly and helpful. The manager Aisha runs a tight ship, and everyone there is very professional. I wish more facilities around the country were run by managers like Aisha. She gets FIVE STARS! I would definitely recommend this location!
LOUIS N | Overall ExperienceMs. Aisha and Stephon were the people who helped me and showed me respect and were very courteous. I just couldn't afford the price when you kept raising the monthly fee.
ELAINE B | Overall ExperienceThe elevator stopped working while we were in it but the staff got it fixed and running again.
Charistell G | First ImpressionsThe manager was sweet at all time,
Calvin C | Overall ExperienceYour staff is ALWAYS FRIENDLY,HELPFUL and PROFESSIONAL!!!
Joanie r | Overall ExperienceThanks for your service
Glenys S | First ImpressionsTotally professional group.
JAMES C | First ImpressionsVery well keep up. Two dumbs up
Carlos R | Overall ExperienceI have rented from U-Haul multiple times and this was by far the worst experience I’ve ever had. Prior to moving in I received the traditional email with my unit number, access code, and storage hours which are listed as 6am - 10pm. Once I arrived to the storage I tried entering my access code and I received an error message saying invalid code. I informed the manager and she said “o you don’t need a code because your storage is on this side.” I didn’t think anything of it and said ok thank you. After moving in I went to my storage after the office was closed but during storage access hours to retrieve something and to my surprise I was faced with the same message access denied invalid code. At this point I’m totally confused so I call the 800 number to see what’s going on to only be told they can’t issue me code I would have to speak with the property manager. I was scheduled to go out of the country the next morning and needed to access my storage then and there. After misssing my trip I called the property manager as soon as they opened to get an access code so I can gain access to my belongings and she informed me “we don’t give codes here you can only get in your storage when the office is open.” I was at a total lost for words as I have never heard of anything like this especially since I have an email stating other wise and again this was not my first time renting from U-Haul but it was most definitely my last. Ms. Aleisha Smith is a crook and she is robbing people out of their money. Due to her customer service I will never rent from U-Haul again nor will I recommend anyone to rent from them either.
Brittany S | Overall ExperienceWhen will I receive my my deposit refund?
Regena Y | Online Move InManager was fantastic
Calvin C | First ImpressionsI had no issues with my storage unit. I would recommend them for their excellent service.
Avia M | Overall Experience👍👍👍👍👍
Leon W | Overall ExperienceI would like to thank Ms. Aisha Smith and her associate for assisting me and saving what was up to that point a horrible U Haul experience. Ms. Smith was very professional and very adept, assisting several customers at the same time and dealing with a rather annoying vendor. Ms Smith and her staff should be commended for their patience and willingness to resolve customer issues. She gets 5 stars from me.
Lamont B | Online Move InEverything was good for Tha most part only we couldn’t get in our storage after 9:00 Pm Because our swipe card and code was invalid for some reason after talking to the representative 4 times…
deeantas h | Overall ExperienceMs. Smith is a great asset to her staff and this company. Her store is hiring but every question that the gentlemen may have needed assistance, she answered her phone. I am thankful for the help because I reserved the wrong size storage and they help correct it.
Valeta F | First ImpressionsAisha smith was excellent. Very friendly and knowledgeable. Thank you!
COLIN B | First ImpressionsWhen I got there yesterday the employee told me the storage was close and it was only 6:00 pm. The email I got and also the customer service rep I called that same day said the storage close at 10 pm. So I was not able to get into my storage on the day I was supposed to move into it and also I had to use gas to drive 2 hours to where I stay at and 2 hours back to the storage place the next morning. The employees didn’t help at all. All the employees need training on how to deal with customers or be fire or something. This was the worst customer service experience I ever experienced.
EUGENE C | Online Move InAisha was extremely nice and an asset to the company. Thank you.
Gracibel R | Overall ExperienceStaff was very unprofessional and not helpful. The staff needs more training on public relations skills doesn't follow protocol.
sharon w | Overall ExperienceThe employees were so helpful, perfesonal, and even went out of there way too make sure I was happy,, I walked out of there with a smile 😃 😊 on my face,, especially whit Mrs. Aisha she is an excellent person...
shelia s | First ImpressionsThe Store Manager was very helpful. My experience with her was greatly appreciated.
Fay C | Overall ExperienceAisha was very helpful, kind and patient. I didn't want to move in right away. I wanted to wait until I found someone to help me unload the van. Also, I wanted to wait to.move in after my check is deposited into the bank. Thanks for letting me wait to move in after all of that. The only thing that could be better were if I could have access to my unit until 9 or 10p.m. without costing me $10.00 more per month. Thank you, Elaine Bijou
ELAINE B | First ImpressionsStorage unit has pre-existing damage. Damage was reported to staff and am awaiting repairs or some resolution.
REANNA T | First ImpressionsThe people on st Claud was very very rude not helpful
Reginald W | Overall ExperienceThe ladies who helped me was very nice & helpful!
Kishell B | Online Move InFriendly and over and beyond
suzette k | First ImpressionsKim and everyone were very kind and helpful.
Daniel A | Overall ExperienceManager Aisha was the best, very helpful.
Dominic b | First ImpressionsThe lady who checked me in was very help
lakeesha j | First ImpressionsTh staff was amazing the best the that helped me was the best in the business I love this staff
Reginald W | First ImpressionsVery poor customer service experience at at another location
Shanell C | Overall ExperienceThis place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn’t need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn’t happen. However, these ladies need to be on undercover boss,that’s how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn’t try people you know nothing about. That’s making a long story short
Pamela M | Overall ExperienceTemperature in the 4th floor was 80 degrees.
Ann D | First ImpressionsI had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.
Cierra h | Overall ExperienceMold grew on my couch.
MIA F | Overall ExperienceThe internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.
Maya D | Online Move InWe appreciated the helpful and accurate staff and especially liked the first month being free.
Timothy P | Overall ExperienceThe website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away
Patricia S | First ImpressionsThe manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.
william r | Overall Experiencestaff was amazing
ayan p | First ImpressionsHopefully move out will be just as good of an experience as moving in was.
Timothy P | First ImpressionsAisha were very professional and polite
DARRYL R | Overall ExperienceClimate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart
monty a | Overall ExperienceMove in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions
Byron R | Online Move InThey Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!
tawana b | Overall ExperienceThank you! Personnel always helpful and professional!
Kim D | Overall ExperienceOutstanding overall with everything. They was kind and had patience with every question I had.
Sulynn L | First ImpressionsOverall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.
Tonia B | Overall ExperienceCustomer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.
Kathryn R | First ImpressionsI reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible
Danielle H | First ImpressionsIt was a bad experience my storage was broken into and very personal things were stolen.
SIMONE A | Overall ExperienceVery professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.
Kim D | First ImpressionsNeed loyal customer incentives.
Charon S | Overall ExperienceGreat staff and location loved my experience
Miquel A | Overall ExperienceGreat job
michele b | Overall ExperienceGreat service
John V | First ImpressionsThe GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.
Cameron H | Overall ExperienceNot very happy i wasn't supposed to be charge but yet y'all two transactions outta my account
TRACY S | First ImpressionsI have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.
MICHELE R | Overall ExperienceDidn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.
sandra d | Overall ExperienceVery professional, helpful, and courteous staff!!
Lamarilus J | ReservationI truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.
Denise F | ReservationThe lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon
LEON G | Overall ExperienceThe agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.
Deric J | Overall ExperienceMy only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.
CAROLINE M | Overall Experience