Customer Reviews for U-Haul Moving & Storage at Oakwood

good company

everything was good

First of all, I had ordered my uhaul a month in advance to be picked up in Metairie. Got a call the day before that I had to go to Gretna. Then get there and their system is down and had to go all the way back gone then back. Then no store had a furniture dolly that I had ordered as well. Very frustrating when the website allows me to pick things at a store that doesn't have the right size truck AND when the equipment they offer isn't available. Probably not as much the gretna location as their employees were pretty helpful but still a very frustrating process.

Very seamless pick up and drop off. Would have preferred to rent moving blankets (as reserved) and was disappointed they were not available on the day but not that big a deal.

Floor and one wall Was covered in Old nasty cooking Grease!!!!! Smelled horrible. Before I could use it, I had to steam clean it.

Everything went well; from driving up to uhaul until dropping the vehicle off. Customer service was GREAT!!! Fast and Flawless

BJ (the manager)and my return attendant (I believe his name was Kendrick) were so sweet prompt and informative! I'd definitely recommend them! They made a stressful day just a little less stressful and I was extremely grateful

customer service rep. was outstanding

Great customer service 👏

The staff is amazing! The store is clean and well stocked. The vehicle however, had a lot to be desired. The truck had a loose rubber gasket on the passenger door and an exhaust leak. The exhaust leak was possibly from loose rubber gasket on the console. There was a front running light out. There was a high pitched sound while driving. Also, the after hour check in is extreme. People should be told in advance all of the steps involved.

Nothing! They operate like a well ouled machine. Know exactly what they were doing and were super nice!

I had no problems & everything went smoothly

Wonderful and fast service

I'm really disappointed the store don't answer the phone and they over charged me for the second time charged me a cleaning fee for an open Motorcycle trailer that already clean and the online app didn't check me in and charged a 20 something dollar fee very very disappointed also the associate charged me another 8 upon getting the rental and he didn't know how to take it off 63 dollar when the rental suppose be 16 dollars

My only complaint is that, although I tried on three separate occasions, I was never able To speak to anyone or to make the reservation over the phone. I had the physically go to the location to reserve the truck. Other than that, it was easy, the young lady was professional, and the truck functioned well.

Overall great and fast experience

EXCELLENT CUSTOMER SERVICE

I rent from you all a lot I never have a problem with the exception of this time. The manager attached two fees to my bill that I don't agree with. 90.00 worth of extra fees. I am very angry about it .

Nothing really. Just keep customer service above par. All was excellent

Listen to the customer don't assume he/she doesn't know what they're talking about!

The employee from last night 9/10 explained the details very fast and blamed the scanner for the ID not working on my phone and had an unnecessary attitude. The employee from this morning 9/11 did not greet us as we walked in and also had an unnecessary attitude. We will not be using this location again nor would we recommend it to friends and family.

No thing everything was great. Thanks a million.Was completely satisfied. You met all my needs at this location. Thanks valued customer.

Horrible customer service. Dirty run trucks !

everything was awesome .

Lesser milage rates Should be charged by the hour if returned 1hr later

I don't now why they charge me extra

a/c on my unit did not blow out the vents, no prior damage paperwork to show renter, unit needed some mechanical repairs ran poorly, check engine light on

A+ on everything!

Turned the rental in early and was charged an after hour fee. What a rip off money grab!

I was charged $21.84 for after hours return but I did the return online as instructed.

They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

One person working, took a very long time to be waited on, picking up and dropping off truck.

When equipment is returned, make sure to give customer a receipt before they leave! Thanks

Great service. Friendly personnel.

Just stay friendly and polite. Was a pleasure doing business with u-haul

Need to speak to someone about this location soon!!

Thank you! Personnel always helpful and professional!

To not change my *scheduled* truck that I had from 4:00, and push it to 7:00. Huge delay, and huge inconvenience on myself, family, and friends that were helping.

Slightly more friendly customer service

Outstanding overall with everything. They was kind and had patience with every question I had.

Outstanding assistance overall. Kind and patience with every question.

This is to let you know that the employee by the name of VJ is a real professional. He does a great job

N/A/ everything was outstanding

first rental they changed last minute to pick up at new orleans east. I went back to ask why? young man said, i can't do anything about it. you have to cancel or pick up. so i cancelled. went back next day spoke to another person. she re did my reservation for 26' truck pick up at that location. No one ever answered telephone calls. your employees seemed stressed and overwhelmed. possibly understaffed or inexperienced. there was always a line of about 5 deep outside in this heat.

we waited outside in the scorching heat for over 20 minutes waiting for someone to come to the door. I was able to complete the process on the app before anyone even came to assist.

Service representative was extremely impersonal. The staff seemed disconnected and just unhappy to be working. The employee made us wait while he cleaned out a truck from prior customer,

the personnel where cold and indifferent about any question or concern I had. they even said if I bought a proper trailers hitch ball to match the trailer rented they wouldn't change the ball to my receiver of my vehicle. I picked up a trailer at 11:15 and indicated that I would return at about 5 the following day . I specifically asked would there be an extra charge if I did that or would it be same cost if I return early on the 14th. The girl said exactly that if I returned before closing it would be considered a one day rental. When I received the invoice I was charge for two days. So basically the counter person lied to me or she wasn't competent enough to understand the question.

It was clean but the tires were bad! And I got a flat !

Everything was great

Reserved a 17 foot truck, but received a 15 feet truck. Staff did not inform me that the 17 foot truck was not available until after I received the keys and inspected the vehicle.

We rented the U-Haul and because we were not told if we did not pick @ the time, we lost the rental. The associate customer service skills needs more training. The vehicle we did rent, the wheels were out of line. It was a scary drive once we started driving.

The truck had an exhaust leak and it was very loud.

Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

It was a bad experience my storage was broken into and very personal things were stolen.

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Need loyal customer incentives.

Great staff and location loved my experience

Great job

Great service

The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

Very professional, helpful, and courteous staff!!

I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.

The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon

The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.

My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.