Customer Reviews for U-Haul Moving & Storage at Oakwood

Stay courteous.

N/A , everyone was so helpful

AWESOME

The Uhaul team was courteous and efficient.

The staff was outstanding. I had an excellent experience. I hope there will be some recognition for them. Mance Tutt, Sr.

I didn't see improvement at the moment

The only complaint I have is that I ordered a furniture dolly to rent for my move and wasn't told until I arrived at the uhaul site that there weren't any in stock even though there was a stack of them sitting right next to the counter. After expressing my confusion, I was informed there were none in stock to rent but I could buy one. Huh? The dolly could have been rented three times and paid for itself. I must admit, this felt like extortion and very bad business practice. This really needs to be addressed.

Only one lady was working the desk and she did an excellent job of handling things and she had a pleasant attitude in the process of it! I was very happy with the service.

Just need to explain after hours return

I didn't get a receipt right away so I had to go inside to make sure they had me returning the trailer. I got the email after checking with the 2nd person.

My last 2 reservations were not available at the time of my reservation. One was 3 hours late and a larger truck and the other was a day late. What about the $50 guarantee. When i asked the front desk she states you only qualify if we didnt get you a truck.

Pay more attention. My vehicle was late; the dolly I paid extra for was not in the vehicle and when I specifically asked the attendant if it was in the van, he said "it should be". Really? After checking in I had to search for the attendant, after checking out, I had to search for the attendant.

N/A

The first truck I was given was dirty— during COVID times no less. The guy working was really nice and tried to rectify the situation by giving me a new truck, but then, without explaining it to me beforehand, charged my card again and told me the blankets and dolly would be complimentary. So while I'm waiting on my refund for the first truck, my bank account has $120 less than it should, which is a lot of money when you're in the middle of a move and in the end, I was still charged for the blankets and dolly anyway. Not a great experience. I need to rent another truck soon and it likely won't be from this location.

I've used this U-Haul location a few times now & Never had a problem! Always fast professional service!

Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart

Uploading pictures of the vehicle condition via cell phone is very slow.

everything was fine but counter person could have been more friendly/ personable, but overall was a good experience

Picked truck up on Saturday morning at Oakwood location, the customer service lady was having a bad day at 7am. She acted like we were bothering her with all our questions, we know we had a long day ahead of us but to start the day we wanted to make sure we did all that was expected when renting your equipment . If customers aren't familiar with your policies your service people should be more patient and willing to help out instead of just dismissing them. There was noone in your store at that time they should've been more willing to help. Instead she was curt and couldn't wait to get us out if there, so no I won't be returning to that location.

The sales associates I interacted with were very polite and explained everything to me very thoroughly. Good experience!!!!

Awesome gentlemen!!!

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

The gentleman who checked me in upon my return was excellent. He was friendly and helpful. You need more people like him.

I would recommend this location to another company.

Although undermanned your device man was excellent

Very awesome place, left phone in rental truck and operator got in contact with me right away to come and pick it up

Trailer had not been cleaned from previous use. Wrong trailer was forced on me. I need and ordered and reserved a 6x12 without a ramp. Got there only to be told that I was going to take the one with the ramp or nothing. They did not have the one without the ramp. They did not call to tell me a thing about not having the one I ordered. They could have contacted me earlier so that I could have picked up the trailer without the ramp at a different location. I pick up near closing because I need to. I rent the trailer for two days. The ramp gets in the way. A fork lift loads my material. With the ramp IN THE WAY, 2000 pounds must be loaded by hand. This makes my experience much more difficult. I was also charged for the trailer with the ramp. This is not a minor inconvenience. This is MAJOR! It is a major pain in the neck to have to move 2000 pounds by hand when the plan is to load and unload a pallet with a forklift! I want the piece of equipment that I reserved. I want the services provided. No one called as they should have. No one cares if the customer gets the proper piece of equipment they rented. No one even cares if there are no 6x12 RAMPLESS trailers available on the Westbank of the Crescent City. Uhaul has been going downhill in the past 2 years. I have been renting from the Lapalco and Brooklyn store for over 10 years. In the past 2 years they have not had a 6x12 trailer available without a ramp. I am forced to go way across the river and to a dangerous part of town to get the trailer they say has no ramp. We will see if the Tulane store has the trailer without the ramp as they said they will for my rental tomorrow. I will do a review on them upon my return. The Oakwood store is terrible. It has a terrible manager, the trailer was full of trash and was the wrong trailer. I did not reserve a 6x12 with a ramp! I will NEVER GO TO THE OAKWOOD LOCATION FOR ANYTHING, EVER! THE MANAGER WAS RUDE AND COULD NOT HAVE CARED LESS IF HIS CUSTOMERS GOT WHAT THEY RESERVED. HE DID NOT BOTHER TO INFORM ME THAT THERE WAS A TRAILER AT ANOTHER LOCATION WITHOUT A RAMP. HE DOSE NOT CARE! This rental was in May of 2020.

They need to communicate better to let the customers know more

everything was smooth right from the start to finishwd

Nothing

The service was excellent

Dropped equipment off early. Location did not send receipt for several days and is claiming equipment was turned in late. Location had equipment return signage but then requests you to move equipment to a different area.

The unit I rented has a mechanical issue. It sounds like the rear end is about to fall out.

They need more customer service reps in the stores so they don't have a long line to wait, and before you say oh they can use the mobile app... But y'all have to keep in mind everyone is not computer savvy. So that's why I would like to see more than one customer service representative in the store to assist the customers checking in the vehicle checking out a vehicle.

I have used this location on several occasions. Always top knotched...

Keep doing what you're doing.real good service

Moved quickly and very helpful

This location didn't have any furniture pads in truck or at location. I requested an extra dolly and three dozen pads and they couldn't accommodate.

Everything was amazing. Quick and easy. The employee who help me was amazing and very professional. The only thing that I didn't like was the self damage assessment. I just think that someone should come out to the vehicle and assess the damage with the customer. It just seems that doing the self assessment leave lots of room for potential legal issues concerning what was damaged and what wasn't prior to the vehicle leaving the premises. There was lots of damaged areas that weren't marked with the “x” sticker that I had to take pics of. An employee should come out and verify this unmarked damaged BEFORE the customer takes the vehicle.

The two associates that worked outside can be better helpful during my pickup time.

This location refunded my money on the appliance dolly and failed to tell me. Just said I paid too much. They lied and said they didn't have any appliance dollies. I called the location on Laplaco Blvd. He lied over the phone and said that location didn't have any but they had a utility dolly. That location said I could use the utility dolly. Upon arrival of the Laplaco location, I parked the equipment and went in. When entering I seen there was not only utility dollies but also appliance dollies. So, I told the worker I had just spoke to him and I seen they have utility dollies. I was asked if I was going one way, when I said, no, he replied by saying that's way. So, the locations workers don't rent the equipment if you're not going one way. The Gretna location said it's not guaranteed to receive a dolly. Well, It shouldn't be on there rental if it's not guaranteed. The worker at the Laplaco location felt bad for lying so he did let me use the appliance dolly. I was able to return that equipment back to that location. This was an awful experience. The lies and disrespect. You shouldn't even ask a customer where they would like to pickup equipment if you don't try to at least make an effort to accommodate the customer. Gretna location was out of my way to begin with.

I believe the gentleman working the counters name was Kenny, and as I waited for 17 minutes behind a person he was working with he did not acknowledge my presence once. He was telling her about 15 different options she could go with and she left without spending one dollar. I had a reservation set 4 days prior that I could not confirm online even with my reservation number. what really got me is that another female walked in five minutes into our interaction and he immediately asked her is there anything he can do to help her out. Then while doing my transaction he did her transaction at the same time slowing up my process. That's not how you do business. On the good side the gentleman hooking up the trailer I believe his name was Curtis was super friendly and kind of took a little bit of the sting out of what happened inside the store. I thought setting my reservation on Thursday and picking up the trailer on Sunday would be a 10 to 15 minute ordeal but wound up taking 45 minutes. And there was only one person at the counter in front of me when I got there.

I rented a Uhaul and returned it because Rooms to Go didn't have any power. So I was charged for services, but the next day I received an additional bill and I contacted the manager Mr. VJ and stopped by the location. He called me a liar and said I did keep the truck. He told me that I shouldn't contact corporate office because he makes the decision and not corporate. He said he was going to review the video footage and get back to me I never heard from him again. I am going to my bank to today and file a dispute. Then I will contact my local news station if I don't get any results. I have never been made to feel so disrespected in my life. He is rude and flat out told me I was stupid and couldn't read. I have rented Uhauls before and I will NEVER rent again.

Milage rates could be lower

Not say that you close at 1 time and leave early. The store hours on the door said it closed at 8, online website and on the phone said they were still open at 7:15 pm but it was already closed before 8.

No comment

Please have vehicle that was place on reservation. We reserved a 17 inch and had to settle for a Van to move merchandise from one location to another. This is unacceptable. Also, when you see someone reserving a vehicle for 1 week and you can only give it to them for a day, the proper courtesy is to call them. We have a corporate account for Jefferson Parish District Attorney's Office. Feel free to contact me @ (504) 361-2522. We were not accommodated for inconvenience and had to extend the rental due to the size difference.

Every time I use Uhaul the truck I reserved at a specific time is NEVER available. I reserved a truck on 10/31/20 for 8am. I was told that my truck is not there and that it will be arriving at 12 noon coming from Texas!! Moving is stressful enough without having Uhaul adding to the stress. This is the second time this has happened to me. AWFUL!!!

Thanks

The equipment, I reserved was not there and the customer service was the worst service I received

They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

Thank you! Personnel always helpful and professional!

Outstanding overall with everything. They was kind and had patience with every question I had.

Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

It was a bad experience my storage was broken into and very personal things were stolen.

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Need loyal customer incentives.

Great staff and location loved my experience

Great job

Great service

The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

Very professional, helpful, and courteous staff!!

I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.

The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon

The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.

My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.