Customer Reviews for U-Haul Moving & Storage at Oakwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Oakwood
alfred K. on
You'll have chance it iis not the same
CYNTHIA L. on
Need more customers service workers. Wait about 20 minutes .
TYLER H. on
The site is tiny, and the layout confusing. Entrance is hard to find, and trailer hookup can easily put you in traffic. Staff did not communicate very well.
marjorie B. on
I requested a 10 ft. truck only to arrive & given a 15 ft. truck w/o my knowledge. Therefore when I assessed the truck to learn it was not what I ordered. I was told the manager the night before may have changed the truck. There was a 10 ft. truck on the lot but was informed it was reserved---which I reserved the day before as well. This resulted in a waste of my entire day as well as there was no other trucks at any of their other sites as well. I was appalled that I was not given the 10 ft. truck that was sitting on the lot seeing as I was there to receive the one I reserved. It must have been for A VIP. I will never do business w/this company again. The truck they tried to give me was loaded w/"X"--scratches/marks, etc.& some abnormalities was not ,marked that should have been. The cab interior had a large area, including the door, w/a splash-like stained of dark dried matter--very insulting & totally unacceptable.
NABHAN M. on
Waiting time it was too long and then they asked for too many things it’s like you buying the whole company and that’s I don’t like
Janell M. on
Everything Was Ok and the move was quick and Simple....we only had problems getting the door back down because it Got Stuck when we opened it so that was our only Problem!!
jennifer E. on
Keep doing what you're doing!!
Christina C. on
Keep up the good work
ivory B. on
Try to give the customer special rate, and time frame, for their service,
myron L. on
Everything was excellent no complaints great service!
Nicholas M. on
The person who I drop off to outside named john was very rude and upon my arrival not knowing anything about this place as it was my first time here john gave me attitude because I didn't park it in the right spot. Then he gets more upset at the fact that I didnt leave the key in the ignition. How do I know what to do if nothing is said. After I said something about his attitude he didnt even try to apologize or make amends I would not recommend this uhaul place to anyone as long as john is there. However the inside part was very polite
Jacqueline J. on
GIVE customer an opportunity to see the problem and fix it if i can before im charged for extra things
Brad M. on
Quick, Smooth, and Expert Service !!!!
Andrea S. on
I had a good experience but it looks like they are charging my card two time. Please look into this.
clozell S. on
The staff was great and real friendly. Once I got the van everything went smoothly.
Vonsulla G. on
Now this was great customer service and I loved everything about this location and crew workers! All 10’s they where great !
ERIC R. on
My son only drove the car, I made the reservation and then they changed everything. On top of that they have someone Elise tacked to my reservation. I'm calling my bank stopping payment on this payment until I get satisfaction. I will not play the wait game, not on my watch.
Aaron S. on
Maybe just be a little more interactive or personable with the customer.
Warnicia D. on
I rented the uhaul to bring my items to a nearby storage which wasn’t a block away and they wanted me to go put more gas in it when the gas meter had never moved because it wasn’t even a full block.. it’s a complete rip off.... so please do better and stop tryna get over on people! It’s not fair or right
Denise L. on
Find someone that can check in equipment and that can read the gas needle
Sunsiray L. on
The computer system was running slowly
James M. on
The mileage charged was incorrect
michele b. on
Great job
John V. on
Great service
Cameron H. on
The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.
TRACY S. on
Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account
MICHELE R. on
I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.
sandra d. on
Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.
Lamarilus J. on
Very professional, helpful, and courteous staff!!
Denise F. on
I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.
LEON G. on
The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon
Deric J. on
The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.
CAROLINE M. on
My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.