This location refunded my money on the appliance dolly and failed to tell me. Just said I paid too much. They lied and said they didn't have any appliance dollies. I called the location on Laplaco Blvd. He lied over the phone and said that location didn't have any but they had a utility dolly. That location said I could use the utility dolly. Upon arrival of the Laplaco location, I parked the equipment and went in. When entering I seen there was not only utility dollies but also appliance dollies. So, I told the worker I had just spoke to him and I seen they have utility dollies. I was asked if I was going one way, when I said, no, he replied by saying that's way. So, the locations workers don't rent the equipment if you're not going one way. The Gretna location said it's not guaranteed to receive a dolly. Well, It shouldn't be on there rental if it's not guaranteed. The worker at the Laplaco location felt bad for lying so he did let me use the appliance dolly. I was able to return that equipment back to that location. This was an awful experience. The lies and disrespect. You shouldn't even ask a customer where they would like to pickup equipment if you don't try to at least make an effort to accommodate the customer. Gretna location was out of my way to begin with.
Moving Truck Rental in Gretna, LA at U-Haul Moving & Storage at Oakwood
Moving to or from Gretna, LA 70053? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Oakwood.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Oakwood
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Gretna, LA.
Cargo vans and pickup truck rentals in Gretna, LA
U-Haul cargo van rentals and pickup trucks in Gretna, LA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Gretna, LA 70053. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I believe the gentleman working the counters name was Kenny, and as I waited for 17 minutes behind a person he was working with he did not acknowledge my presence once. He was telling her about 15 different options she could go with and she left without spending one dollar. I had a reservation set 4 days prior that I could not confirm online even with my reservation number. what really got me is that another female walked in five minutes into our interaction and he immediately asked her is there anything he can do to help her out. Then while doing my transaction he did her transaction at the same time slowing up my process. That's not how you do business. On the good side the gentleman hooking up the trailer I believe his name was Curtis was super friendly and kind of took a little bit of the sting out of what happened inside the store. I thought setting my reservation on Thursday and picking up the trailer on Sunday would be a 10 to 15 minute ordeal but wound up taking 45 minutes. And there was only one person at the counter in front of me when I got there.
I rented a Uhaul and returned it because Rooms to Go didn't have any power. So I was charged for services, but the next day I received an additional bill and I contacted the manager Mr. VJ and stopped by the location. He called me a liar and said I did keep the truck. He told me that I shouldn't contact corporate office because he makes the decision and not corporate. He said he was going to review the video footage and get back to me I never heard from him again. I am going to my bank to today and file a dispute. Then I will contact my local news station if I don't get any results. I have never been made to feel so disrespected in my life. He is rude and flat out told me I was stupid and couldn't read. I have rented Uhauls before and I will NEVER rent again.
Milage rates could be lower
Not say that you close at 1 time and leave early. The store hours on the door said it closed at 8, online website and on the phone said they were still open at 7:15 pm but it was already closed before 8.
Please have vehicle that was place on reservation. We reserved a 17 inch and had to settle for a Van to move merchandise from one location to another. This is unacceptable. Also, when you see someone reserving a vehicle for 1 week and you can only give it to them for a day, the proper courtesy is to call them. We have a corporate account for Jefferson Parish District Attorney's Office. Feel free to contact me @ (504) 361-2522. We were not accommodated for inconvenience and had to extend the rental due to the size difference.
Every time I use Uhaul the truck I reserved at a specific time is NEVER available. I reserved a truck on 10/31/20 for 8am. I was told that my truck is not there and that it will be arriving at 12 noon coming from Texas!! Moving is stressful enough without having Uhaul adding to the stress. This is the second time this has happened to me. AWFUL!!!
The equipment, I reserved was not there and the customer service was the worst service I received
everything was good
First of all, I had ordered my uhaul a month in advance to be picked up in Metairie. Got a call the day before that I had to go to Gretna. Then get there and their system is down and had to go all the way back gone then back. Then no store had a furniture dolly that I had ordered as well. Very frustrating when the website allows me to pick things at a store that doesn't have the right size truck AND when the equipment they offer isn't available. Probably not as much the gretna location as their employees were pretty helpful but still a very frustrating process.
Very seamless pick up and drop off. Would have preferred to rent moving blankets (as reserved) and was disappointed they were not available on the day but not that big a deal.
Floor and one wall Was covered in Old nasty cooking Grease!!!!! Smelled horrible. Before I could use it, I had to steam clean it.
Everything went well; from driving up to uhaul until dropping the vehicle off. Customer service was GREAT!!! Fast and Flawless
BJ (the manager)and my return attendant (I believe his name was Kendrick) were so sweet prompt and informative! I'd definitely recommend them! They made a stressful day just a little less stressful and I was extremely grateful
customer service rep. was outstanding
Great customer service ðŸ‘
The staff is amazing! The store is clean and well stocked. The vehicle however, had a lot to be desired. The truck had a loose rubber gasket on the passenger door and an exhaust leak. The exhaust leak was possibly from loose rubber gasket on the console. There was a front running light out. There was a high pitched sound while driving. Also, the after hour check in is extreme. People should be told in advance all of the steps involved.
Nothing! They operate like a well ouled machine. Know exactly what they were doing and were super nice!
I had no problems & everything went smoothly
Wonderful and fast service
I'm really disappointed the store don't answer the phone and they over charged me for the second time charged me a cleaning fee for an open Motorcycle trailer that already clean and the online app didn't check me in and charged a 20 something dollar fee very very disappointed also the associate charged me another 8 upon getting the rental and he didn't know how to take it off 63 dollar when the rental suppose be 16 dollars
My only complaint is that, although I tried on three separate occasions, I was never able To speak to anyone or to make the reservation over the phone. I had the physically go to the location to reserve the truck. Other than that, it was easy, the young lady was professional, and the truck functioned well.