Customer Reviews for U-Haul Moving & Storage at Oakwood

4,683 reviews

No 4 Westbank Exp   Gretna, LA 70053
(By Oakwood Mall)

(504) 368-1965

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(504) 368-1965

No 4 Westbank Exp
Gretna, LA 70053
(By Oakwood Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CHATAWA M.  |  Overall Experience 
Rating:
5.0

Information customers about hidden fees beforehand

Porsha P. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

LAKESHA J. 
Rating:
5.0

Very accomodating when we had to extend our time. Staff was helpful and professional.

Tyrone W. 
Rating:
5.0

Continue the excellent customer service. The staff is wonderful and the new manager is awesome, don't change. Thanks for the amazing service.

Darlene C. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Every part of the experience had issues. No way to contact anyone that was willing to do anything to convenience the customer. Long wait lines on the phone, store, etc. Nothing about the experience was easy except paying them. Will never use them again.

Kelly M. 
Rating:
3.0

The 10 ft truck smelled bad and the ac was malfunctioned. The truck rattled while driving down a smooth road

Jefrey W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
5.0

Customer did not leave a comment.

Terrie S. 
Rating:
1.0

I have spoken to customer representative's in-store requesting that my number be removed from whom ever is using it to rent vehicles from your agency. I DON'TLEAVE IN NEW ORLEANS, I DID NOT AUTHORIZE USE IF MY NUMBER (504) 256-6668, THIS NUMBER TO WHOEVER KEEPS USING IT AND FRANKLY I AM TIRED OF EXPLAINING THAT TO THIS AGENCY. WHAT WILL IT TAKE TO HAVE MY BUMBER REMOVED FROM YOUR SYSTEM OR AT LEAST HAVE THIS NUMBER FLAGGED. I DO NOT WISH TO KEEP RECEIVING TEXT MESSAGES THAT ARE NOT MINE. THANK YOU

henry W. 
Rating:
4.0

Over all customer service is great and there's nothing that needs to be changed

Nadia M. 
Rating:
1.0

They didn't know how many trailer they had I had to tell them because they don't keep up the inventory of trailer they have in stock very poor bad for business very bad

Ronnie R. 
Rating:
5.0

The Uhaul personnel were friendly and extremely helpful.

BART C. 
Rating:
5.0

Have truck ready and pulled up infront of store at reservation time

JONATHAN F. 
Rating:
3.0

Last minute change in pick-up location. Kind of frustrating. The truck had a front tire that seemed to be out of balance so rough ride over 60 mph. But otherwise good truck and good service.

James K. 
Rating:
5.0

Great staff, very cordial and speedy.

James C. 
Rating:
4.0

Everything went well. The one slight negative is the young lady that checked me in. Although she seemed competent in her position, I wish she had slowed down when explaining some of the information. I also wish she had smiled and been a little more personable.

MARSHA T. 
Rating:
5.0

Customer did not leave a comment.

KENDRICK S. 
Rating:
4.0

Customer did not leave a comment.

MARGARET Z. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Complimentary coffee would be nice.

John B. 
Rating:
5.0

Kim was great!

LATUNGIA M. 
Rating:
1.0

Customer did not leave a comment.

Keyaira F. 
Rating:
5.0

Workers were wonderful and very helpful……You guys don't get enough good reviews for the wonderful job y'all are doing……Thanks for your services

Dominique M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

Milton W. 
Rating:
4.0

Customer did not leave a comment.

Christine T. 
Rating:
1.0

The young lady who assist me when I rented the U-haul was very helpful. I forgot what her name was but she has on a General Manager tag. But when I returned the truck the same day I rented it because I only needed it for a few hours to move. I was met with by this woman with grayish hair. She was unbelievable rude over talked me and had an attitude. I never in my life had someone be that rude to me especially when I'm trying my best to be respectful. Just off I wouldn't use this place to rent anymore trucks for my catering again.

Zahair M. 
Rating:
2.0

I had email confirmation for a reservation for a cargo van for intown use for one day. When I arrived for pickup, for some reason the system was showing me renting a 15 ft truck for 4 days to go to Indianapolis. Because there were no cargo vans left, I was given a 10-ft truck and offered a $10 refund when I returned it. I never received the refund.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

CREYON M.  |  Overall Experience 
Rating:
4.0

Have more Dolly/Hand trucks Available, had to rent one from Home Depot. Thanks.

JoAnn M. 
Rating:
5.0

Customer did not leave a comment.

ANDRES C. 
Rating:
2.0

Customer did not leave a comment.

GREGORINISHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keywana R.  |  First Impressions 
Rating:
5.0

Excellent Customer Service!

Teresa L. 
Rating:
3.0

The lady at the front counter could at least be friendly and not act like I was bothering her when picking up the truck. When dropping off the vehicle, I pulled up to the drop off point and waited for someone to help with the return. Someone else pulled up behind me and that person was immediately taken care of. I decided to use the 24/7 app since apparently I was of no concern. Not using that location anymore.

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Yanchiell S. 
Rating:
3.0

Customer did not leave a comment.

FREDRICK M. 
Rating:
3.0

Changed my pick up time the evening before. if you reserve equipment you should be able to pick up at reserved time. Also tried getting a dolly from a different location but because I did't rent my vehicle from them I was unable to rent from them. I did't rent from them because they did't have size of vehicle i needed. I think you should be able to rent from any location the equipment needed.

DANA D. 
Rating:
1.0

Customer did not leave a comment.

Donjana F.  |  Overall Experience 
Rating:
5.0

Everything was excellent

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
4.0

CLEARLY explain ahead of time that $29.95 is NOT a daily rate (24hrs) as it has been the norm and still is for vehicles

JACK S. 
Rating:
2.0

Tire pressure was low as soon as I got in

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

brittany D. 
Rating:
5.0

Everyone was professional and most important had a great attitude towards their work and customers. I would definitely rent from this location again. - Steve Thompson

STEHEN T. 
Rating:
1.0

I was charged for equipment I didn't not use, the equipment wasn't even available on the truck to even use!!!!

Jamia B. 
Rating:
5.0

Keep doing what you doing

MARSHALL H. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
5.0

Customer did not leave a comment.

M AND C C. 
Rating:
4.0

Customer did not leave a comment.

Kemelashona R.  |  Overall Experience 
Rating:
4.0

The fuel gauge level was not correct when I received the vehicle. Called the customer service # and they made notes and said it wasn't a problem and the location still charged me additional fuel charge

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

Adriane W. 
Rating:
1.0

Everything was fine with the Uhaul vehicle. The people who work inside are rude. Everything you ask them for seems like a huge inconvenience. Makes you uncomfortable asking for anything or any questions. People who are outside cleaning the trucks and inspecting them are not on the same page as the people inside. Definitely am not going to recommend anyone here. Next time I'll try to find a location that has nicer employees so I feel comfortable with receiving my Uhaul.

MADISYN S. 
Rating:
5.0

Customer did not leave a comment.

Analisa M. 
Rating:
5.0

?

Dixie F. 
Rating:
5.0

Customer did not leave a comment.

CRAIG F. 
Rating:
4.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

TRAMEEKEE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Anya B. 
Rating:
5.0

Customer did not leave a comment.

Keshawn F. 
Rating:
3.0

Customer did not leave a comment.

RYAN P. 
Rating:
3.0

Customer did not leave a comment.

Dina R. 
Rating:
5.0

I arrived a little early. Store was not open yet. A u haul employee arrived at 8 o clock. I walk to the door. When the employee got out I said good morning. She did not reply.when she open the door i went to go in and she closed the door on me. She could have said I will be with you in a minute.but said nothing. I feel she was very rude.

Dennis G. 
Rating:
3.0

The lady that checked me in was not attentive at all. She stopped twice while helping me to help others that walked in after me. Literally stopped checking me in to help these two people. I felt like she discriminated against me. Not good business. When you start with one person continue with that person whiles others wait just like I waited when I first walked in.

DEBORAH R. 
Rating:
2.0

I reserved two dollys with the truck. The location had none. Made my move far more difficult than it should have been. You shouldn't be out of dollys at 10 am when you're U HAUL. But that pales in comparison to the fact that somebody definitely urinated in the cabin. Y'all don't lock the doors on the trucks and everybody knows it. It was probably Dirty Mike n The Boyz having a whole orgy in there. Sticky seats, just plain nasty. 1/10 GFY.

Sterling W. 
Rating:
2.0

I rented a 15 foot truck stupidly thinking the 15 foot measurement was based on the floor space. When i tried to fit 14 foot boards in the back they would not fit. Come to find out the 15 feet is based on the ceiling measurement which includes the extra space over the cabin.

Matthew D. 
Rating:
1.0

I was given an extremely hard time with this location. I called 3 other locations to verify if i could use the card on file and they told me yes, the reason i called 3 other locations was because kimberly (thats what she said her name was) was very rude and i didnt feel comfortable asking for further assistance from her. when i spent MY money to lyft to the uhaul place to pick up my rental i was given a hassle by all the employees saying i could not use the card on file bc they did not have "access" and that i could not use my visa or mastercard debit card when i called ahead to other locations to verify that it was acceptable. my mom had to drive 30 minutes from work to get to me just to provide her card at the uhaul center which was a waste of time and she shouldn't have had to do that. kimberly additionally decided that it was a good idea to call me and tell me my card was declined when it in fact was not because i had already received a receipt from my order and a request for a review, that was VERY inappropriate and messy for her to do especially to a young adult, at her ripe age she should know much better, i advised her to call my mom and she asked for her name and number (even though her information was already on file and she gave it again when. we got to the uhaul center) but she never even ended up calling my mom. If i had a reputable and established business such as uhaul i definitely would NOT allow, hire, nor want an individual such as kimberley working for my company as i'm sure customer service is of value to this company and kimberly is far from being an excellent representation of that, she truly paints your company in a bad light and has made my first experience with uhaul misery. I now fear what kimberely may do with my mothers information as it was very odd of her to call and ask for it and her story behind it was pure BS. I'm unsure if i will ever use services from uhaul again because of the experience i've gone through.

Sydney P. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
1.0

This place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn’t need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn’t happen. However, these ladies need to be on undercover boss,that’s how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn’t try people you know nothing about. That’s making a long story short

Pamela M.  |  Overall Experience 
Rating:
1.0

Terrible customer service. When we arrived to the Uhaul store, we were met with extremely rude employees that did not want to help at all. We had called corporate earlier that morning (since we had been canceled on the prior day 15 mins before pickup time) just to confirm that we had a truck reserved for pickup that day. They confirmed with the reservation #, time and location. We got to the store just to be told they did not have a truck, and when we tried showing our confirmation email/# to them, they did not look and said “I don't know why they told you that because we don't have any trucks.” We tried to see if there were any other options available for that day, as Saturday & Sunday were our only days to move (we were already canceled on on Saturday) and after 10 minutes of asking them if they had any alternate options, they said “well since y'all are doing a one way, we don't have any trucks. But if you do a round trip, you can use one of our trucks for 24 hours, but we still don't have the size truck you booked.” So instead of taking responsibility that Uhaul was the one who messed up, they blamed it 100% on us. Please think about what moving company you use when planning a move.

Austin N. 
Rating:
4.0

Temperature in the 4th floor was 80 degrees.

Ann D.  |  First Impressions 
Rating:
1.0

The woman who checked me in, around 9:10am on Sunday August 15, she spoke to me like I wasn't even a human being. She clearly hated answering questions and working directly with customers. Ever question I asked was responded with one word answers. I suggest this specific Uhaul pay higher wages and get better people.

Abrina W. 
Rating:
5.0

Customer did not leave a comment.

Pamala D. 
Rating:
5.0

Caught a blow out but it worked out

Justin S. 
Rating:
4.0

They did not have the two furniture dolly's that I rented online. Please refund the cost of them for me. I have a letter from the manager stating that they did not have them.

ray D. 
Rating:
4.0

Truck was in decent condition, but needed an alignment and headlight replacements. Very difficult to see while driving at night.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Melanie N. 
Rating:
4.0

Customer did not leave a comment.

Eisha W. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE E. 
Rating:
5.0

Staff were extremely friendly and knowledgeable. Nothing was left to discuss and the return was pleasantly easy. I've rented from this location at least 9-12 times and was never disappointed. One other u- haul location is much closer to my home, but will “never” use them again.

FRANCIS H. 
Rating:
3.0

The truck I received shouldn't have been unsanitary inside the vehicle, especially during the pandemic. I found a brush and other pieces of rubbish. The A/C was not working well, which was unfortunate as we live in New Orleans, and the summers can be humid and hot. Other than that, my travels were safe and, I received what I wanted without any trouble.

LAKERCIA W. 
Rating:
1.0

The staff is beyond rude, wouldn't even get off of personal phone calls to assist me. I lost a whole hour of my rental bc I had trouble picking up and these people refused to help me. As I walked up to them, they literally turned their backs on me to continue talking on the phone. I will never be back to this Location and if i can help it no one else will either. There are uhauls on every corner, no reason to be treated like this ever again. I wish it let me give them zero stars.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Jarret O. 
Rating:
3.0

contract gas level showed full....actual on vehicle was 1/8th of a tank. this was supposed to have been fixed but when final receipt was emailed it charged for the cost of a full tank.

JUSTIN F. 
Rating:
5.0

Good jop

PHRAMAHA DECHATH Y. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Patrice C. 
Rating:
2.0

I had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.

Cierra h.  |  Overall Experience 
Rating:
3.0

Mold grew on my couch.

MIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

warren F. 
Rating:
5.0

Customer did not leave a comment.

Jasmyn B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Customer service was great.

Myiesha H. 
Rating:
5.0

Customer did not leave a comment.

MELVIN D. 
Rating:
3.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Everyone was very friendly and professional. The rental paperwork only took a few minutes to complete then went outside to get my trailer. The gentlemen outside was very nice, he got the equipment hooked up and I was on my way. The return was just as good, pulled right in he came out unhooked the trailer and I was on my way.

GARY N. 
Rating:
3.0

Friendlier customer service representatives would be nice.

KIMBERLY C. 
Rating:
5.0

Well managed facility.Staff was efficient and super courteous to customers.Will recommend to friends and family. Thanks for experience. Make u want to comeback.

Morris R. 
Rating:
4.0

My reservation was changed by both time and location with no warning. I wish UHaul had been more clear about this possibility. Also, you need to warn people that a credit card is required to reserve a van/pickup. I would have done things differently if I had known this.

SARAH P. 
Rating:
4.0

The sign in process is too time consuming and difficult. I answered all questions before arriving. But it takes forever to upload drivers license pictures. Simply taking a picture of license should be sufficient, especially if customer is a repeat, not some homeless person without good credit!

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Cherese J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
1.0

The truck was so filthy that when I wiped the steering wheel with a disinfecting wipe, it looked like it had wiped the bottom of a shoe. Also, the air conditioning didn't work. Why would anyone want to drive a big aluminum truck with no AC during a heatwave. Thank goodness I only needed a truck for a few hours.

Renee B. 
Rating:
5.0

Ensure proper information is provided. I was told to get 2 bags of the furniture covers but when I returned the uhaul to the location in hammond, they advised that I should've had a total of 4 bags to return.

Kati T. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
4.0

Customer did not leave a comment.

Toya B.  |  Online Move In 
Rating:
1.0

The internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.

Maya D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AURORA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOUVINA S.  |  Overall Experience 
Rating:
5.0

We appreciated the helpful and accurate staff and especially liked the first month being free.

Timothy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  First Impressions 
Rating:
3.0

The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away

Patricia S.  |  First Impressions 
Rating:
5.0

The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.

william r.  |  Overall Experience 
Rating:
5.0

staff was amazing

ayan p.  |  First Impressions 
Rating:
5.0

Hopefully move out will be just as good of an experience as moving in was.

Timothy P.  |  First Impressions 
Rating:
5.0

Aisha were very professional and polite

DARRYL R.  |  Overall Experience 
Rating:
5.0

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

Byron R.  |  Online Move In 
Rating:
5.0

Outstanding overall with everything. They was kind and had patience with every question I had.

Sulynn L.  |  First Impressions 
Rating:
3.0

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

TRACY S.  |  First Impressions 
No reviews have been submitted for this location.

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