Customer Reviews for U-Haul Moving & Storage at Oakwood

4,917 reviews

No 4 Westbank Exp   Gretna, LA 70053
(By Oakwood Mall)

(504) 368-1965

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 368-1965

No 4 Westbank Exp
Gretna, LA 70053
(By Oakwood Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Muhanad O. 
Rating:
3.0

Customer did not leave a comment.

Muhan O. 
Rating:
5.0

Service was excellent.

Gail H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Great service. No need for improvement.

Helene B. 
Rating:
5.0

Customer did not leave a comment.

erica R. 
Rating:
5.0

Customer did not leave a comment.

koshy C. 
Rating:
5.0

Customer did not leave a comment.

Aloma J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

i made a mistake and the staff was very accommodating to fix the problem

Georgia B. 
Rating:
3.0

Customer did not leave a comment.

Megan G. 
Rating:
4.0

Customer did not leave a comment.

ISREAL J. 
Rating:
1.0

The price quoted at rental and the price I paid when I turned in the van were different. They charged me 132.52 over the quote Over charging is not the way to do business. . The van rode bad . I felt ever rock in the road.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

lauren R. 
Rating:
5.0

Customer did not leave a comment.

Shatiera S. 
Rating:
4.0

Customer service was great! I was provided a utility dolly instead of the appliance dolly I reserved. Nonetheless, they made up for it by giving us furniture pads to use. Thanks!

Heather O. 
Rating:
3.0

Car smelled of marijuana smoke

Tommy J. 
Rating:
5.0

Service was above excellent!!! Last minute, just before closing, and was treated like family. Thank you, Steve

Steven W. 
Rating:
1.0

I was given a truck that was infested with roaches. I called customer service and have yet to receive a call back. When I returned the vehicle and informed them that the truck is infested, there was no surprise. I was told that they had previously bombed the back of the truck due to the roach infestation. I informed them that the roaches are now in the front of the vehicle and they are coming from the red box stationed on the floor in between the seats. I did not notice the roaches during the initial inspection because they didn't start to scatter until about half way through the trip after driving down a bumpy road. This was an extremely disturbing experience and I've never had a bad experience with this company so I'm very disappointed. A roach crawled on my leg as I drove back to the u-haul location, waiting on the line for a customer service manager. The roaches were running around while I was getting the run around from customer service. I was transferred multiple times and still over a week later absolutely no follow up but you want my feedback? Sure. I'll be happy to share my videos and experience with everyone, warning them to never rent a u-haul because the customer service is horrible!

Tiffany U. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Fantastic job!

Maytiana D. 
Rating:
5.0

Customer did not leave a comment.

Lorraine F. 
Rating:
5.0

Customer did not leave a comment.

Olinda L. 
Rating:
5.0

Customer did not leave a comment.

Olinda L. 
Rating:
5.0

The Team at the Gretna location was terrific. Friendly and helpful!

Norman S. 
Rating:
3.0

They charge me $100 when I took everything out the truck myself no trash can

Angela C. 
Rating:
1.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Advise that a major credit card is needed to rent. It's never mentioned until you're at the counter.

Landon W. 
Rating:
5.0

Everything was great. No problems were encountered during my visit.

PATRICIA D. 
Rating:
4.0

None

Cynthia D. 
Rating:
4.0

Customer did not leave a comment.

ROSALIND M. 
Rating:
2.0

The van was definately unsafe. Oil/ engine light on. Smelled like oil. Rugged ride. Definately a disappointment. Felt uneasy driving.

Summer S. 
Rating:
5.0

Customer did not leave a comment.

vincent T. 
Rating:
4.0

Customer did not leave a comment.

FREDDIE D. 
Rating:
5.0

Passenger side brake light was out. Customer service was excellent.

William A. 
Rating:
1.0

The first truck I was given was backfiring so bad it could hardly move. I was given a second truck and it was about the same. I will not use u-haul anymore and I will not recommend do. This truck drove so bad that I brought it back sooner than expected.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

WILFORD W. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The manager and everyone else gave excellent customer service above and beyond

Shauunda M. 
Rating:
5.0

Nothing everything was good

Antioniette W. 
Rating:
4.0

I was overcharge. Waiting on a refund.

TIFFANY S. 
Rating:
5.0

Customer did not leave a comment.

Willie P. 
Rating:
5.0

Great Service! The young man who greeted me at 7Pm tonight when I turned in my 12x6 Uhaul was very professional, kind and courteous! He made my day! Thanks again!!!

Chad D. 
Rating:
4.0

Customer did not leave a comment.

marc T. 
Rating:
5.0

Customer did not leave a comment.

Renata S. 
Rating:
4.0

Customer did not leave a comment.

Keith C. 
Rating:
1.0

The truck engine light was on!! When I inquired about it, I was told to: “ignore it” The truck obviously was old cause it rattled constantly leaving me uncomfortable that it would break-down at any moment! Though it my sound as though I'm embellishing the experience trust me I'm NOT!! After looking at my email receipt I noticed several charges. One of which is for fuel. Which puzzles me since I stopped for fuel minutes before I returned the truck. I can easily prove I returned the fuel to it's pick-up level. NOT a happy customer about this bullshit at ALL!!

James N. 
Rating:
5.0

No improvements needed, everything was perfect. I was in and out and there was no hassle. The facilities were clean, the truck was perfect, and the price was just right. Thanks again for the wonderful experience!

Derrick D. 
Rating:
5.0

The truck sounds really bad. And I had to press down really hard on the brakes. To get it to stop. And when doing so you could hear and feel air coming from them.

Nikita R. 
Rating:
1.0

Was miss informed

Lance G. 
Rating:
5.0

Customer did not leave a comment.

Marquis J. 
Rating:
3.0

Always fast service and knowledgeable about all transactions

Tiffany L. 
Rating:
5.0

Fast and helpful employees

Lori H. 
Rating:
5.0

Thank you

jim B. 
Rating:
3.0

Customer did not leave a comment.

Trey C. 
Rating:
4.0

I reserved a truck. I arrived on time and I was in and out with no problems. Very satisfied with my visit.

Bernard C. 
Rating:
5.0

That van was a death trap. It needs new brakes, and the alignment was way off. I fought the van for several hours today to keep it on the road. It had less than 20,000 miles but I've never experienced a more scary rental. The gretna location staff on the other hand are the exact opposite. I will always trust them with anything I need. Storage, trailer hitches, etc. They have always done so. The rental equipment does not match how good they are. Positive reviews on the staff, bad marks on the equipment I rented. Please fix that van! And give the employees my best! They were the stars!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

akan E. 
Rating:
5.0

Customer did not leave a comment.

Marzettet B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
3.0

Customer did not leave a comment.

Jingoog K. 
Rating:
5.0

The service was very time good no problem with the truck or employee. Thank you all for good service.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

vincent T. 
Rating:
1.0

It motherfucking ripples

Charles B. 
Rating:
5.0

Customer did not leave a comment.

COREY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Very efficient and easy Customer service

Paula B. 
Rating:
5.0

Everyone there made it easy.

Rico D. 
Rating:
4.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Everyone was great and made the process very easy!

Roshawn S. 
Rating:
5.0

Customer did not leave a comment.

Alaa A. 
Rating:
5.0

Customer did not leave a comment.

Tessa A. 
Rating:
2.0

For a mobile pickup and had to go in. I waited in line for 35 minutes listen to one cashier complain about the other workers and the other not knowing what she was doing. After finally getting to the register and checked in, she couldn't find the key. I lost out on 35 minutes of my rental time. I called the regional office to be compensated and was told by Nia ( with an ghetto attitude) you can't be compensated for waiting in line. I asked for a manager and she said "I am the Regional manager and MY NAME IS NIA ( as if you say call and report me)!"

Trevon H. 
Rating:
4.0

The vehicle was worn and tattered. Cracked windshield and air leaks in windows. Smelled like cigarette smoke inside.It bounced a lot on the littlest bumps

Jeffrey W. 
Rating:
3.0

Customer did not leave a comment.

Denise B. 
Rating:
2.0

I was on ghost hunt to find the truck

Perrylynn W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

Teaaka S. 
Rating:
5.0

Customer did not leave a comment.

Michaelene S. 
Rating:
2.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Abdallah S. 
Rating:
4.0

Customer did not leave a comment.

Dustin M.  |  First Impressions 
Rating:
5.0

No drop off key box found . I did find an overnight slot but instead walked to the counter to drop it off . Counter lady wasn't aware of the U-Haul app drop off procedure and just took the keys

Khanh B. 
Rating:
1.0

Overall experience was horrible. I scheduled a month in advance for a 20 in truck & two furniture dollys with online check in. The day of I was happy I had online check in because it was a very cold and rainy morning. Well I still ended up having to go inside of location twice. The first time because the lock box for key wouldn't open. Second time while checking the uhaul to insure everything was correct I realized the furniture dollys weren't in there. One of the ladies told me they didn't have any. That's something I wish they would've called and told me or at least told me when I went in there for the key. Then as a substitution they said you have a dolly in the truck you can use that would be $4 cheaper. I didn't understand how i could be charged for a substitution I didn't even want or ask for. I was forced to use because what I actually wanted and needed wasn't available

Quanae' J. 
Rating:
5.0

Great customer service. I forgot her name but she was pleasant to me and all the customers. Process was easy and truck was clean and in good condition.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Kim and everyone were very kind and helpful.

Daniel A.  |  Overall Experience 
Rating:
5.0

Quick and easy

Richard R. 
Rating:
5.0

Everyone was very friendly and helpful.

Louis C. 
Rating:
5.0

Excellent customer service!! I would highly recommend the Oakwood location! Nice and friendly staff! They were courteous and Dominique, behind the counter, explained everything very clearly and professional. Their equipment was nice and clean! I definitely will be back!!!

Melanie J. 
Rating:
4.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Have additional managers like this lady.

Morris R. 
Rating:
5.0

Customer did not leave a comment.

LORI C. 
Rating:
5.0

Customer did not leave a comment.

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Manager Aisha was the best, very helpful.

Dominic b.  |  First Impressions 
Rating:
5.0

The lady who checked me in was very help

lakeesha j.  |  First Impressions 
Rating:
5.0

Th staff was amazing the best the that helped me was the best in the business I love this staff

Reginald W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Debra B.  |  Overall Experience 
Rating:
1.0

Very poor customer service experience at at another location

Shanell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kysha S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darren H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHATAWA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CREYON M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GREGORINISHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keywana R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Donjana F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kemelashona R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAMEEKEE M.  |  First Impressions 
Rating:
1.0

This place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn’t need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn’t happen. However, these ladies need to be on undercover boss,that’s how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn’t try people you know nothing about. That’s making a long story short

Pamela M.  |  Overall Experience 
Rating:
4.0

Temperature in the 4th floor was 80 degrees.

Ann D.  |  First Impressions 
Rating:
2.0

I had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.

Cierra h.  |  Overall Experience 
Rating:
3.0

Mold grew on my couch.

MIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherese J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Toya B.  |  Online Move In 
Rating:
1.0

The internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.

Maya D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AURORA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOUVINA S.  |  Overall Experience 
Rating:
5.0

We appreciated the helpful and accurate staff and especially liked the first month being free.

Timothy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  First Impressions 
Rating:
3.0

The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away

Patricia S.  |  First Impressions 
Rating:
5.0

The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.

william r.  |  Overall Experience 
Rating:
5.0

staff was amazing

ayan p.  |  First Impressions 
Rating:
5.0

Hopefully move out will be just as good of an experience as moving in was.

Timothy P.  |  First Impressions 
Rating:
5.0

Aisha were very professional and polite

DARRYL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyshon T.  |  Overall Experience 
Rating:
1.0

Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart

monty a.  |  Overall Experience 
Rating:
5.0

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

Byron R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bonnie G.  |  Overall Experience 
Rating:
1.0

They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

tawana b.  |  Overall Experience 
Rating:
5.0

Thank you! Personnel always helpful and professional!

Kim D.  |  Overall Experience 
Rating:
5.0

Outstanding overall with everything. They was kind and had patience with every question I had.

Sulynn L.  |  First Impressions 
Rating:
4.0

Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Tonia B.  |  Overall Experience 
Rating:
2.0

Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

Kathryn R.  |  First Impressions 
Rating:
3.0

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

Danielle H.  |  First Impressions 
Rating:
3.0

It was a bad experience my storage was broken into and very personal things were stolen.

SIMONE A.  |  Overall Experience 
Rating:
5.0

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Kim D.  |  First Impressions 
Rating:
3.0

Need loyal customer incentives.

Charon S.  |  Overall Experience 
Rating:
5.0

Great staff and location loved my experience

Miquel A.  |  Overall Experience 
Rating:
5.0

Great job

michele b.  |  Overall Experience 
Rating:
5.0

Great service

John V.  |  First Impressions 
Rating:
5.0

The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

Cameron H.  |  Overall Experience 
Rating:
3.0

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

TRACY S.  |  First Impressions 
Rating:
4.0

I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

MICHELE R.  |  Overall Experience 
Rating:
4.0

Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

sandra d.  |  Overall Experience 
Rating:
5.0

Very professional, helpful, and courteous staff!!

Lamarilus J.  |  Reservation 
Rating:
4.0

I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.

Denise F.  |  Reservation 
Rating:
5.0

The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon

LEON G.  |  Overall Experience 
Rating:
3.0

The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.

Deric J.  |  Overall Experience 
Rating:
3.0

My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.

CAROLINE M.  |  Overall Experience 
No reviews have been submitted for this location.

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