Clean and safe and friendly good priceMohamad a. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Orangethorpe Ave
U-Haul Truck Share 24/7© Location
Fullerton, CA 92831
(On Orangethorpe just West of State College across from Kelly tires)
Services at this Location:
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Card & alarm didn't work couldn't get in for about 30 minutesChristopher D. | First Impressions
Until now I don’t know if my Key Card and Clicker will work in the storage Facility. Time is the only thing that I dont have abundance, but calling for help, I wait , then we thought its ok, they ask me to come back to the main office, I really thought they fixed the problem but when I got back to the storage, its like I just a good half a day of my life trying to get inside my storage unit and get some very important stuff that is needed for my appeal to my visitation rights which the Mother tried to keep me from seeing my daughter, that resulted to a very difficult time in my life.MINANDRO B. | First Impressions
Tara has been so accommodating very professional with Excellent Customer Skills . Wish there were more employees like her . Thanks Tara Madeline Martinez Phone 747-227-9680Madeline M. | First Impressions
CriminalsKurtis D. | Overall Experience
I would rate excellent but I have been unable to move into my storage unit. The key fob I was given to access the storage site did not work. I went back to the center and I was informed there was a technical isssue about my info being transferred over so I can access the storage site. Was told I would be given a call once it has been corrected but have yet recorded that call, it has been about 24 hours now. I tried calling the center back but was transferred to customer support and was informed they would message the center to call me but still have not received that call back. Am I going to be paying for a unit that I cannot access?RUBEN R. | First Impressions
The staff is doing the best to help customers.maria r. | First Impressions
Customer did not leave a comment.Brenda Q. | Overall Experience
Customer did not leave a comment.Mercy L. | Overall Experience
Customer did not leave a comment.JAIME M. | First Impressions
Customer did not leave a comment.richard H. | First Impressions
I have been trying to reach a staff member at this location for a week to discuss obtaining a larger unit. No one has returned my calls, although customer service has promised a return call. In addition, I am not moved in yet and I am being charged from the reservation date. I am scheduled to move on February 3rd and I am extremely worried.Cemelia C. | Online Move In
Customer did not leave a comment.Jeff M. | Overall Experience
I paid my Bill on 1-14 2021 auto pay and moved out on 1-16-2021 , will I be refunded for the month ????elizabeth c. | Overall Experience
Fue una Buena experienciaJORGE M. | Overall Experience
Tara, Nathan and crew are always great to work with - Professional and efficient. I am a small business owner and truly rely on themMike M. | First Impressions
Outstanding staff and manager provided quality service for a great price. The manager Tara is wonderful and caring to all customers. The property unit was in outstanding shape. The grounds and bathroom were very clean. The price is very reasonable. I highly recommend this facility to anyone. I give the manager, staff and property unit a 5 star reviewDONALD W. | First Impressions
When I realized the unit I asked for was too small, the staff immediately got me a bigger one. I was so grateful for their help.Judith R. | First Impressions
Customer did not leave a comment.Andrew P. | First Impressions
The CS individual I worked with, Edgar was rude and called me an expletive. Requested to speak and deal with the Manager Tara who was pleasant and helpful. The gate opener and card would not work after 5 attempts going back and forth between the storage facility and the main office. Nelson worked diligently on the problem and got the situation fixed. My hat is off to both Tara and Nelson, but Edgar should be reprimanded.Scott F. | First Impressions
Customer did not leave a comment.Tracy G. | Online Move In
People are living in the storage units. In the second row notice a white van that is always there. They live in the storage unit. Tons of druggies walking inside the storage area.Robert M. | Overall Experience
Customer did not leave a comment.Tracy G. | Overall Experience
Hours say 24/7 access but was in formed by star they are 5am-10pm. Then the "night watchman told be more like 6-7am till maybe 10pm. Had to go to a totally different location for paperwork as no staff just a wastchman at the storage location. Then I was scheduled for 1st month free and pay second month. The staff tried telling me I pay 1st month and get second month free. In the end I got the first month and insurance free. These people suck!-- never again will in work with Uhaul. My over all experience has been so stressful!!!Syndi T. | First Impressions
Tara is amazing and a great manager! Her team is strong as well.. Thank you for all the fantastic customer support, for making a difficult experience easier to deal with (Moved my parents and my belongings from their home after my Mother's death) and for keeping my items safe all these years! GOD Bless you all!Olivia C. | Overall Experience
Only problem i encountered was probably my own fault but billing seems alittle bit off.i moved in on 24 rent was due the 24 th i pay bills at begining of month thru 10th or so then everything is done. I looked at app it showed due aug 24 2020 $0.00.so i thought like the first month free was because i rented a uhaul truck within last 2 yrs and i rented one the day we move into unit so i didnt questiin it unril i fir email saying i owed eent on uhaul.. but really thank toodness for that email.. thank u for all thw help u did provided me and my son 24 202Cynthia A. | Overall Experience
Just the access hours not convenient but other then that good service!Jose D. | Overall Experience
Easy to use love drive up plus easy accessTracy G. | First Impressions
Excellent storage facilities and fantastic customer service. Always a pleasure working with Tara and the rest of the U-Haul staff!RONALD D. | Overall Experience
I was told the access hours were until 10pm and it was closed at 8:50pm after loading everything up in the truck. It wasted approx 2 hrs, and gas mileage. The staff helping was not trained well.Amanda C. | First Impressions
Customer did not leave a comment.Delbert L. | Overall Experience
Prices could be better, otherwise good experience.PAULINE K. | Overall Experience
This is the second unit i rent. 1st unit , when i got there , it was rented to someone else. Had to drive to the main office and cancel that unit, credit my card, rent another unit, ect. Thie second unit,, was adjacent to a unit WHERE THE LADY LIVES THERE. HER STUFF IS IN THE HALLWAY, THE ALLEY, TRASH EVERYWHERE.I COULD NOT GET TO THE DOOR,. BACK O THE MAIN OFFICE, CANCEL MY CARD, GET ANOTHER UNIT.George A. | Online Move In
Customer did not leave a comment.Scott C. | Overall Experience
Alright !!Mike o. | First Impressions
Very good customer serviceTina L. | Overall Experience
AFTER, My on line experience that double booked my unit, the staff at a satelite location , finally got it right.George W A. | Online Move In
Wonderful experience I would tell all-my family members and friends about the experience with U-Haul storage facility And to make sure they go to the Placentia location Tara Mathewson Excellent .Norman P. | First Impressions
Professional and courteous transactionRosalind A. | Overall Experience
I rented two spaces 5x10 and 10x10 both perfect for three months. Thank you Tom & Sonia W.TOM W. | Overall Experience
It was a pleasure storing my stuff there I know it was safe. And I also like the auto bill pay that's a great feature to have if I ever need to rent a storage unit you will be the first ones I would cAudrey M. | Overall Experience
Unprofessional. A Male staff member stole my parking space and ran inside, no apology. The female employee wasn’t very warm to me when I asked about partial refund to move out early. Manager was nice.JOHN Z. | Overall Experience
You guys are greatlatasha b. | First Impressions
The alarm system really works! I like the remote and card access feature. Bathrooms is a plus.mark b. | Overall Experience
Always helpful,, Thank you for being so quick to service us. TomTOM W. | First Impressions
Fast and efficient!!!Urbano Carlos A. | First Impressions
The young man that did my intake was very nice and had excellent customer service skills.elizabeth d. | First Impressions
Good so far.jeffrey f. | First Impressions
We were very impressed with Misty, she was very nice, great attitude, Thank You Misty.Glennon W. | First Impressions
NoKEN CHEN H. | Overall Experience
The office is located 1/2 mile away from the storage. Instruction wasn't clear and the phone line was busy for a long time. I ended up missing my flight for this confusing situation. Be aware!KATE P. | First Impressions
Easy access. Always felt safe and secure. Staff helpful. I would use these facilities again if ever needed!JAYNE P. | Overall Experience
I will miss Tara🙂CYNTHIA M. | Overall Experience
RadMatthew N. | Overall Experience
We r sorry for the trouble we may have caused but it wasnt intentionally in our do to the reason that as well as we where on our payments we are trying our best to have the money we thought had givensandra h. | First Impressions
Great storage facilityAmy V. | Overall Experience
Great experience!Viviana M. | Overall Experience
NopeKEN CHEN H. | First Impressions
Smooth process moving in using my phone right at the facility. Straight forward, step by step. All necessary information is sent right to phone.John M. | First Impressions
Smooth and efficient transactionRosalind A. | First Impressions
I have been renting storages all over OC. I am very impressed with this facility and customer service. I like the gate access features, cleanliness, security and bathrooms.mark b. | First Impressions
Dan and crew have always been helpful and professional with every rental I've needed. Good people. MIke MMike M. | First Impressions
Number oneChristopher R. | First Impressions
Tara, Daniel & staff were a great help at the Placentia U-Haul. I will definitely be renting a moving van from them in July.Gay C. | First Impressions
Very convenient...no issues.Jeff R. | Overall Experience
The group of people in this office assisted me with the upmost courtesy and grace. Each in his / her own way helped to make a very difficult situation as smooth as possible.MARYLEE M. | First Impressions
Excellent service, Excellent location... You guy's are the best....Tony G. | First Impressions
Once I was switched to have my account handled by 860 placenta I felt the customer service decline immediately. They were not professional and were not polite. There were other issuesJACKIE S. | Overall Experience
Great facility. The move in and move out was excellent. Thx for the great servicerosemarie f. | Overall Experience
I keep receiving an error message when trying to set up & pay for my storage ???!!!shelby s. | Reservation
You people aer vultures and you sold my property when i was having a realky hard time. I had been laid off from my job, lost my cell phone service and in three months you sold my worldly Posessions akevin w. | Overall Experience
Facility was very clean and secured and yet was also very comfortable and content without feeling rushed or being watched.Carol G. | Overall Experience
Nice people and they are helpfulantoinette b. | Overall Experience
I was with UHaul many years and was treated with professional and friendly staff at all times I would highly recommend U haul to all my friends and familySHIRLEY B. | Overall Experience
Good deal for what we gotjourdan p. | Overall Experience
This branch of uhaul is by far the worst place in the business. The G.M.(general manager) is incompetent and is very unprofessional I'm his duties. I don't recommend this uhaul to anybodyKEVIN K. | Overall Experience
Have not moved in yet thank youShelby S. | Reservation
I am a return customer. I will say this unit is best. It offered what I want and need. Not doubt. I will come back again.kenchen h. | Overall Experience
Outside of the lock not being in the storage unit; I appreciate the convenient location to CSUF and the 24 hour access.Sean R. | Reservation
Uhaul has always been my choice for all my movesEvon S. | Overall Experience
will not be doing business here again.Arturo V. | Overall Experience
Very clean and the facility looks secure.Benjamin G. | Overall Experience
The local facility and staff was great but the National corporate was completely wrong on all aspects of all transactions. Would be on hold for extremely long periods of time for wrong info Get it?eric w. | Overall Experience
Everything was great. No complaints.Steven S. | Overall Experience
Assistance with actually physically locating your unit/check in (person on premise not present) and a quick run down of the premise would have changed my rating to excellent.Ravi P. | Overall Experience
Very Professional, will be a repeat customer as needed.Stephen M. | Overall Experience
Thankswilliam w. | Overall Experience
Great staff and easy move in!Jazmin M. | Overall Experience
I did not like the rental process with out an attendant.Michael M.
Wonderful experience. Tara explained everything to me clearly and completely.JERRY O.
Excellent quick service by agent. I did not have a reservation.JUSTIN O.
Customer did not leave a comment.scott F.
Very Good,our Attendant John was Helpful & Tara was Terrific@U-Haul Storage Place,Fullerton,CA & EDDIE@U-Haul Trk Rentals,Anaheim,CA Treated Like VIP's when Renting a One-Way 20 foot Truck&Car Trlr today! Sincerely, Monfred"Monty"KeiferMONFRED K.
Customer did not leave a comment.VICTOR C.
The people here were great! I came in here crying because the budget rental place down the street overbooked and told me there were no more trucks even though I had a confirmation email. I was so upset, and they were unable to help me get a truck from another location. I was in tears and frustrated because today was my only day to move and I didn't plan on spending more money to go elsewhere. I came to this uhaul location, and the woman was so kind and understanding and did her best to help me find a rental in my budget. When I came back later that day, the check in process was quick and easy and the man who helped me was very friendly and eager to help. Thank you Uhaul for saving the day! Your customer service was better than expected, the trucks were kept nice and well maintained and easy to drive! Awesome stuff.kya H.
Customer did not leave a comment.JESENYA M.
Customer did not leave a comment.valorie M.
This was a new van, but the new car fumes from new rubber and plastic were nauseating. Need to air out the van and add a air freshener.Luis S.
Threatening a customer that her rental was reported stolen by the computer and she would be pulled out of the vehicle in front of her kids by gun point because an email requesting an extension was not acknowledge?d is not how u treat rental customers. I will not rent from a uhaul again after that experience... And I will advise my friends not to do so either..Maggie L.
Customer did not leave a comment.Kayla B.
Customer did not leave a comment.Keith H.
your prices are creeping up too high but the place and the customer service is fantastic also you need to put back the lighting inside the storage units. that was one of the selling features for me when I first came there years ago the Storage Bends are too big to not have lighting inside of them.thank youEDITH G.
Angela was a great help. I left some items in the back of the van & she was very quick in calling me to let me know I had left them.Tim W.
Customer did not leave a comment.Edmund B.
Customer did not leave a comment.Jonathan G.
Customer did not leave a comment.Rob S.
Customer did not leave a comment.charles M.
Customer did not leave a comment.BRIAN Y.
The staff at this location are extremely professional and capable! I accidentally locked the keys to my classroom in the truck, and they called me right away to notify me that they had them and that I could pick them up first thing in the morning. I am VERY grateful for their help and will certainly use this location again! Thanks so much!!!Rob S.
Fantastic customer service! Very efficient and accommodating to our needs. Best rental place I've ever used.wendy T.
Customer experience was horrible on my first time with Uhaul I'm a military Vet I have respect for people but it seemed I wasn't given the same back. I got charged for mileage even though I was going to return it on the the same place. Lady said insurance is mandatory, and just for moving 11 miles total I was charged $77. Money is not an issue it was just the experience was bad. I would not go back to Angela Behrendt. He said no AAA discount or Veterans discount. No unlimited in town miles. Never coming back to this location.STEVEN R.
My rental experience was flawless!!Roel P.
The employee, wish I would have got her name , was very helpful and courteous,an asset to your companyDANIA C.
Nothing, great van at a great price. Good mileage too.Ryan W.
Friendly, quick and convenient.Ron V.
Customer did not leave a comment.GREGORY S.
Clyde was super efficient, helpful, and courteous, and made this rental experience a positive one. For such reason, we'd definitely refer a friend! Thank you!susie E.
I appreciate the great communication from uhaul. I was scheduled to pick up van at Placentia location and called me the day before to pick up at Orangethorpe location instead. Check out was fast and around the block. Van work well, no problems. Clean and not dented up, no window chips or broken cab equipment. Office area was clean and presentable. Staff very friendly and helpful. Will rent from Uhaul again.Mark B.
Staff was extreemly friendly and helpfulKaren S.
Customer did not leave a comment.ALICIA R.
Tara at this location is awesome.GILBERTO S.
pricing is a little high or at least a discount for renting multi units.just a few short years ago you had a few fantastic dollies to use for free you replace them with an average dolly bring back the fantastic dollies for free.I have 3 average dollies I don't need to rent one.the couple who run the storage units are absolutely fantastic people.EDITH G.
Second rental this week. This vehicle was clean and new smelling! Great customer service. Thanks!Maryanne M.
Everything was great, awesome customer service. Only problem is that van smelled like cigarettes and there were cigarette ashes in all of the crevices.maryanne M.
Great Customer Service and very friendly!!LOVEE H.
Customer did not leave a comment.Frances D.
Customer did not leave a comment.kareen B.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.SEAN H.
This place has limited vehicles available for rent but with surrounding locations nearby that really isn't a huge concern. This place was great and Clyde was an exceptional attendant. He made my experience completely worry free and was a phenomenal help. =)CHRISTOPHER V.
Customer did not leave a comment.SUFFER ALEXIS D.
Customer did not leave a comment.NELSON R.
The inside of the van had food grease all over the floor from a prior customer. Apparently this renter uses it for a catering business. The grease soaked into my new mattress, and now it can't be cleaned offCHERY S.
Customer did not leave a comment.FELIPE D.
Customer did not leave a comment.david V.
There was a problem with the contract software transferring preregistration info and the attendant had to reprocess the contract. She handled the reprocessing efficiently and graciously.JAMES E.
Customer did not leave a comment.Michael M.
Angela was great.Robert S.
This crew is awesome, so friendly and helpful. Thank YouANN R.
Staff was very helpful and polite. Rental truck was clean and in good working condition. No problems.NICHOLAS G.
Customer did not leave a comment.VINCENT O.
Customer did not leave a comment.cephus W.
Excellent. Clean truck. Friendly and helpful staff. Definitely would recommend.JOhN G.
Your staff here always does an amazing job. They are very knowledgeable, friendly and courteous. Keep up the good work.Tara M.
Customer did not leave a comment.OSAMA N.
Give your memprotes praise for doing such a curtious and professional job. Everyone does better when they are acknowledged.Ann R.
continue with what is being done now.Arthur B.
Uhaul need to review their employees very much.JOSEPH S.
Customer did not leave a comment.NEIL S.
Customer did not leave a comment.SCOTT R.
great customer service.ADANNA A.
i was charged doulbe the price of rental not cool. william manningWILLIAM M.
I called and spoke to Tara and she was great on the phone, gave me accurate directions and took care of me right away! Great job!BRADLEY S.
Had a great experience. Girl who helped me at the front desk was AWESOME! The move itself was a bit of a nightmare but that's another story. It's over and done...thank you guys for the great service.ROBERT S.
Every thing was greatbeatrice F.
It is such a pleasure to have all of my questions answered about renting out a van. The whole staff is kind, curtious and very helpful. Thank You!!!!ANN R.
I had to go to two locations to pick up the van. Staff should be trained to hold the van for a reservation. This Fullerton location was very helpful and came through.CHERRI C.
Lower your damn price per mile. 59 cents per mile? Really? That adds up when you're driving hundreds of miles. If you're anywhere that is not a big, populated city, your $5 lunch budget will quickly balloon to a 9-$12 overall cost. That's nuts.ADAM S.
Customer did not leave a comment.in C.
Fantastic service, location seems small and plain compared to other locations.SAMIR M.
Went in Sunday at 11am and was out of these minutes later. Angela was very easy to work with and helped us with any questions we have. Keep providing the great same service!~HARRISON W.
We actually rented from Budget one block away and when we showed up they did not have a van. Came to your location and Angela was very helpful and courteous both in check out and checking back in. Thank youTIMOTHY R.
can't improve on this experience. We'll be using this location from now on.JAMIE M.
Customer did not leave a comment.Nicandro M.
Nothing... everyone was friendly and helpful.ERICA D.
Dashboard lights don't work! Was driving at night and couldn't see the speedometer!Mike H.
Tara in your office was very helpful. We will use this location again because she is knowledgeable and she seems trustworthy.PETER C.
Good customer serviceManuel C.
Customer did not leave a comment.CORBETT G.
Cargo van clean with air cond and lots of power. Perfect service with moving supplies on hand. Clyde was very curtious and helpful. Will recommend to any friends and family.THOMAS K.
Take away that awful 30 dollar refuel fill and just charge for the gas missing.skyler S.
As I commented on the phone to the salesperson, the vans air conditioner was very low and because of the bar between the cab and the back very little to no air made it back there. We deliver flowers so I had to have my driver make separate trips because the flowers could not stay in the back for very long. However the scheduling and pick up was very convenient and staff was easy to work withLINDA W.
Great Service from Tara!Donald W.
everything is perfect !XINBEI Z.
Customer did not leave a comment.ALBERT S.
Customer did not leave a comment.Evie S.
Never had any issues. Thanks for the many years of excellent customer service.zane S.
Customer did not leave a comment.Erwin P.
Very quick and efficient process, the staff values your time and money.HENRY E.
Customer did not leave a comment.PHUONFG T.
I returned the truck after working hour, and the barking of a big dog (in door or next door of this office) sounded very intimidating.PHILIP L.
The customer service that I received at this location was excellent.MYRON S.
Customer did not leave a comment.ROSHONNA C.
Friendly great people!GARTH M.
Initial interaction with Tara (the office lady) was okay, but she was a little rude. I suppose direct, but she certainly didnt make me feel like I was a valued customer.RYAN B.
Might want to suggest a dolly. I thought there would be one in the truck but there wasn't.....my mistake. However, since one isn't automatically provided my suggestion would be to ask the customer if one is needed. Otherwise, the staff was most courteous & helpful:-).Pat K.
Customer did not leave a comment.Philip S.
Whoever was supposed to open that morning did not show up, leaving us outside at 7 am in the cold but after calling twice, the Uhaul main office number called the manager and the manager came in and took care of things. He gave us a few extra hours on our rental and a $50 off coupon for next time and apologized. That was nice but hopefully it wont happen again because it put us way behind on our days schedule.JENNIFER C.
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