Using my Uhaul app is how I learned of the 1 yr lock in price. But that was not an option.
TAHLIA H | First ImpressionsSelf Storage Units in Fullerton, CA, 92831
U-Haul Moving & Storage at Orangethorpe Ave
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I have rented my storage unit for 16+ years. Apparently, here was a female living in unit 773. She is homeless and according to her, she has been here longer than me and has a right to live in her unit, smoke, sleep while her van now covers the entryway to protect her. I have tolerated her hoarding mess all over the entryway every time I’ve been to my unit. She is rude and harassed me all these years because I have told her she cannot live there or block the entryway with her crap. This has been going on for many years, even the staff that lived at the facility did nothing to help a situation. Rather suspend me from entry to my unit after hours to allow the homeless hoarding woman (YADA) to stay in her unit(s). There were times she was smoking inside the unit and smoke came out from inside. She was also found a sleep inside her unit with all her filthycrap covering the entryway.I have to wait 10 to 15 minutes for her to move the entire entryway full of her junk. Every time I needed to access my storage unit. It was stressful, annoying, and sickening that I’ve had to deal with this for 16+ years. There were also other tenant living there, plugging in computers, etc. unfortunately they get offended and become verbally nastyif they are asked to move. Waiting to enter my home not caused me to be late for appointments and other events. This UHAUL location in Placentia CA, has allowed this to go on the entire 16 years. With fear of retaliation, I did not complain on social media or report to the authorities which now I will be exposing the truth. They have violated laws by allowing people to live there, and how to always worry if she would cause a fire from smoking & sleeping, breaking in my unit or cockroaches from all the filthy junk from hoarding. Customers currently paying rent at this location have a right to know how management has handled this problem for the last 16 years and the emotional damage it does to someone who’s paid rent on time every month for all these years and having to tolerate management’s inability to obey CA laws and secure the facility for storage only, not housing units.
KATHY S | Overall ExperienceIt was almost impossible to have good communications throughout my whole experience here.
Frank S | Overall ExperienceLights are needed in the individual units
Sandra P | Overall ExperienceI had made calls and payments and then I get a text with a picture saying I could pick my belongings free of charge and I had until Monday to get it out. I am in a different state which I made you guys aware of got stuck in Washington because of sever health conditions and in and out of the hospital. I suffered a stroke and require a lot of assistance now. So the Gm texting me on a Thursday night was cruel he apologized for the miscommunication because no one told me this when I made a payment the week prior. So this was handled very poorly. I did not receive emails or voicemails or even texts about this. I could’ve arranged things had it been made clear to me before.
Blanca V | Overall ExperienceKIERIN IN THE PLACENTIA OFF WAS PROFESSIONAL AND VERY PATIENT. GREAT CUSTOMER SERVICE I
ROSEMARIE F | First ImpressionsNow that Gary has brought in to manage this facility, it is even better. I have been doing business with the Placentia location for the past 3-4 years. The staff are very helpful. U haul helps to keep my business running smooth. Great company.
DEBRA V | Overall ExperienceUnits need some light. So hard to see and unpack properly.
Sandra P | First ImpressionsThe time I had a storage unit here was nothing but perfect. I never had an issue here. The place was secure. It never looked dirty or felt like it was dirty. I never had no insect issues. The furniture that I had in there never went bad it stayed the same condition.
Delia H | Overall ExperienceVery unprofessional specially when I had to go through many inconveniences to be assigned a proper storage. No staff memver acknowledged my frustration except the person I spoke to over Traffic Control, she assisted me very productive and professional.
WENDY N | First ImpressionsManager is always in a good manner and respectful and always helping the customers out. There never a big line there always helping out
JUSTIN M | First ImpressionsI was surprised there was no person in an office to speak to, that's how it was 20 yrs ago when I had storage at the facility. The times have changed I guess. I was able to speak on the phone with someone and the online move in process was easy to navigate. The facilities were clean, I was given a free lock and now I have safe accommodations for my stored goods.
George F | Online Move InThey go above and beyond the staff in office is wonderful and attentive I wouldn’t ask for no one else to serve me
TALIA M | First ImpressionsEverything worked out great. Easy online move in and move out. Thanks!
jodi o | Overall ExperienceMy only comment is that it is confusing at first when booking bc the office for the storage is off site - 1 mile away.
BRICE H | Overall ExperienceGreat service
Veronica L | Online Move InVery clean sage secure , amazing customer support and service
MONIQUE T | Overall Experience