Customer Reviews for U-Haul Moving & Storage at Orangethorpe Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Orangethorpe Ave

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Brenda Q. | Overall Experience |
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Customer did not leave a comment.

Mercy L. | Overall Experience |
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Customer did not leave a comment.

JAIME M. | First Impressions |
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Customer did not leave a comment.

richard H. | First Impressions |
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Customer did not leave a comment.

Cemelia C. | Online Move In |
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I have been trying to reach a staff member at this location for a week to discuss obtaining a larger unit. No one has returned my calls, although customer service has promised a return call. In addition, I am not moved in yet and I am being charged from the reservation date. I am scheduled to move on February 3rd and I am extremely worried.

Jeff M. | Overall Experience |
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Customer did not leave a comment.

elizabeth c. | Overall Experience |
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I paid my Bill on 1-14 2021 auto pay and moved out on 1-16-2021 , will I be refunded for the month ????

JORGE M. | Overall Experience |
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Fue una Buena experiencia

Mike M. | First Impressions |
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Tara, Nathan and crew are always great to work with - Professional and efficient. I am a small business owner and truly rely on them

DONALD W. | First Impressions |
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Outstanding staff and manager provided quality service for a great price. The manager Tara is wonderful and caring to all customers. The property unit was in outstanding shape. The grounds and bathroom were very clean. The price is very reasonable. I highly recommend this facility to anyone. I give the manager, staff and property unit a 5 star review

Judith R. | First Impressions |
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When I realized the unit I asked for was too small, the staff immediately got me a bigger one. I was so grateful for their help.

Andrew P. | First Impressions |
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Customer did not leave a comment.

Scott F. | First Impressions |
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The CS individual I worked with, Edgar was rude and called me an expletive. Requested to speak and deal with the Manager Tara who was pleasant and helpful. The gate opener and card would not work after 5 attempts going back and forth between the storage facility and the main office. Nelson worked diligently on the problem and got the situation fixed. My hat is off to both Tara and Nelson, but Edgar should be reprimanded.

Tracy G. | Online Move In |
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Customer did not leave a comment.

Robert M. | Overall Experience |
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People are living in the storage units. In the second row notice a white van that is always there. They live in the storage unit. Tons of druggies walking inside the storage area.

Tracy G. | Overall Experience |
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Customer did not leave a comment.

Syndi T. | First Impressions |
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Hours say 24/7 access but was in formed by star they are 5am-10pm. Then the "night watchman told be more like 6-7am till maybe 10pm. Had to go to a totally different location for paperwork as no staff just a wastchman at the storage location. Then I was scheduled for 1st month free and pay second month. The staff tried telling me I pay 1st month and get second month free. In the end I got the first month and insurance free. These people suck!-- never again will in work with Uhaul. My over all experience has been so stressful!!!

Olivia C. | Overall Experience |
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Tara is amazing and a great manager! Her team is strong as well.. Thank you for all the fantastic customer support, for making a difficult experience easier to deal with (Moved my parents and my belongings from their home after my Mother's death) and for keeping my items safe all these years! GOD Bless you all!

Cynthia A. | Overall Experience |
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Only problem i encountered was probably my own fault but billing seems alittle bit off.i moved in on 24 rent was due the 24 th i pay bills at begining of month thru 10th or so then everything is done. I looked at app it showed due aug 24 2020 $0.00.so i thought like the first month free was because i rented a uhaul truck within last 2 yrs and i rented one the day we move into unit so i didnt questiin it unril i fir email saying i owed eent on uhaul.. but really thank toodness for that email.. thank u for all thw help u did provided me and my son 24 202

Jose D. | Overall Experience |
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Just the access hours not convenient but other then that good service!

Tracy G. | First Impressions |
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Easy to use love drive up plus easy access

RONALD D. | Overall Experience |
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Excellent storage facilities and fantastic customer service. Always a pleasure working with Tara and the rest of the U-Haul staff!

Amanda C. | First Impressions |
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I was told the access hours were until 10pm and it was closed at 8:50pm after loading everything up in the truck. It wasted approx 2 hrs, and gas mileage. The staff helping was not trained well.

Delbert L. | Overall Experience |
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Customer did not leave a comment.

PAULINE K. | Overall Experience |
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Prices could be better, otherwise good experience.

George A. | Online Move In |
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This is the second unit i rent. 1st unit , when i got there , it was rented to someone else. Had to drive to the main office and cancel that unit, credit my card, rent another unit, ect. Thie second unit,, was adjacent to a unit WHERE THE LADY LIVES THERE. HER STUFF IS IN THE HALLWAY, THE ALLEY, TRASH EVERYWHERE.I COULD NOT GET TO THE DOOR,. BACK O THE MAIN OFFICE, CANCEL MY CARD, GET ANOTHER UNIT.

Scott C. | Overall Experience |
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Customer did not leave a comment.

Mike o. | First Impressions |
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Alright !!

Tina L. | Overall Experience |
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Very good customer service

George W A. | Online Move In |
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AFTER, My on line experience that double booked my unit, the staff at a satelite location , finally got it right.

Norman P. | First Impressions |
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Wonderful experience I would tell all-my family members and friends about the experience with U-Haul storage facility And to make sure they go to the Placentia location Tara Mathewson Excellent .

Rosalind A. | Overall Experience |
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Professional and courteous transaction

TOM W. | Overall Experience |
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I rented two spaces 5x10 and 10x10 both perfect for three months. Thank you Tom & Sonia W.

Audrey M. | Overall Experience |
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It was a pleasure storing my stuff there I know it was safe. And I also like the auto bill pay that's a great feature to have if I ever need to rent a storage unit you will be the first ones I would c

JOHN Z. | Overall Experience |
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Unprofessional. A Male staff member stole my parking space and ran inside, no apology. The female employee wasn’t very warm to me when I asked about partial refund to move out early. Manager was nice.

latasha b. | First Impressions |
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You guys are great

mark b. | Overall Experience |
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The alarm system really works! I like the remote and card access feature. Bathrooms is a plus.

TOM W. | First Impressions |
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Always helpful,, Thank you for being so quick to service us. Tom

Urbano Carlos A. | First Impressions |
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Fast and efficient!!!

elizabeth d. | First Impressions |
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The young man that did my intake was very nice and had excellent customer service skills.

jeffrey f. | First Impressions |
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Good so far.

Glennon W. | First Impressions |
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We were very impressed with Misty, she was very nice, great attitude, Thank You Misty.

KEN CHEN H. | Overall Experience |
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No

KATE P. | First Impressions |
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The office is located 1/2 mile away from the storage. Instruction wasn't clear and the phone line was busy for a long time. I ended up missing my flight for this confusing situation. Be aware!

JAYNE P. | Overall Experience |
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Easy access. Always felt safe and secure. Staff helpful. I would use these facilities again if ever needed!

CYNTHIA M. | Overall Experience |
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I will miss Tara🙂

Matthew N. | Overall Experience |
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Rad

sandra h. | First Impressions |
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We r sorry for the trouble we may have caused but it wasnt intentionally in our do to the reason that as well as we where on our payments we are trying our best to have the money we thought had given

Amy V. | Overall Experience |
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Great storage facility

Viviana M. | Overall Experience |
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Great experience!

KEN CHEN H. | First Impressions |
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Nope

John M. | First Impressions |
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Smooth process moving in using my phone right at the facility. Straight forward, step by step. All necessary information is sent right to phone.

Rosalind A. | First Impressions |
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Smooth and efficient transaction

mark b. | First Impressions |
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I have been renting storages all over OC. I am very impressed with this facility and customer service. I like the gate access features, cleanliness, security and bathrooms.

Mike M. | First Impressions |
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Dan and crew have always been helpful and professional with every rental I've needed. Good people. MIke M

Christopher R. | First Impressions |
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Number one

Gay C. | First Impressions |
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Tara, Daniel & staff were a great help at the Placentia U-Haul. I will definitely be renting a moving van from them in July.

Jeff R. | Overall Experience |
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Very convenient...no issues.

MARYLEE M. | First Impressions |
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The group of people in this office assisted me with the upmost courtesy and grace. Each in his / her own way helped to make a very difficult situation as smooth as possible.

Tony G. | First Impressions |
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Excellent service, Excellent location... You guy's are the best....

JACKIE S. | Overall Experience |
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Once I was switched to have my account handled by 860 placenta I felt the customer service decline immediately. They were not professional and were not polite. There were other issues

rosemarie f. | Overall Experience |
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Great facility. The move in and move out was excellent. Thx for the great service

shelby s. | Reservation |
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I keep receiving an error message when trying to set up & pay for my storage ???!!!

kevin w. | Overall Experience |
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You people aer vultures and you sold my property when i was having a realky hard time. I had been laid off from my job, lost my cell phone service and in three months you sold my worldly Posessions a

Carol G. | Overall Experience |
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Facility was very clean and secured and yet was also very comfortable and content without feeling rushed or being watched.

antoinette b. | Overall Experience |
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Nice people and they are helpful

SHIRLEY B. | Overall Experience |
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I was with UHaul many years and was treated with professional and friendly staff at all times I would highly recommend U haul to all my friends and family

jourdan p. | Overall Experience |
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Good deal for what we got

KEVIN K. | Overall Experience |
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This branch of uhaul is by far the worst place in the business. The G.M.(general manager) is incompetent and is very unprofessional I'm his duties. I don't recommend this uhaul to anybody

Shelby S. | Reservation |
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Have not moved in yet thank you

kenchen h. | Overall Experience |
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I am a return customer. I will say this unit is best. It offered what I want and need. Not doubt. I will come back again.

Sean R. | Reservation |
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Outside of the lock not being in the storage unit; I appreciate the convenient location to CSUF and the 24 hour access.

Evon S. | Overall Experience |
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Uhaul has always been my choice for all my moves

Arturo V. | Overall Experience |
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will not be doing business here again.

Benjamin G. | Overall Experience |
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Very clean and the facility looks secure.

eric w. | Overall Experience |
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The local facility and staff was great but the National corporate was completely wrong on all aspects of all transactions. Would be on hold for extremely long periods of time for wrong info Get it?

Steven S. | Overall Experience |
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Everything was great. No complaints.

Ravi P. | Overall Experience |
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Assistance with actually physically locating your unit/check in (person on premise not present) and a quick run down of the premise would have changed my rating to excellent.

Stephen M. | Overall Experience |
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Very Professional, will be a repeat customer as needed.

william w. | Overall Experience |
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Thanks

Jazmin M. | Overall Experience |
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Great staff and easy move in!

Michael M.
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I did not like the rental process with out an attendant.

JERRY O.
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Wonderful experience. Tara explained everything to me clearly and completely.

JUSTIN O.
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Excellent quick service by agent. I did not have a reservation.

scott F.
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Customer did not leave a comment.

MONFRED K.
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Very Good,our Attendant John was Helpful & Tara was Terrific@U-Haul Storage Place,Fullerton,CA & EDDIE@U-Haul Trk Rentals,Anaheim,CA Treated Like VIP's when Renting a One-Way 20 foot Truck&Car Trlr today! Sincerely, Monfred"Monty"Keifer

VICTOR C.
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Customer did not leave a comment.

kya H.
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The people here were great! I came in here crying because the budget rental place down the street overbooked and told me there were no more trucks even though I had a confirmation email. I was so upset, and they were unable to help me get a truck from another location. I was in tears and frustrated because today was my only day to move and I didn't plan on spending more money to go elsewhere. I came to this uhaul location, and the woman was so kind and understanding and did her best to help me find a rental in my budget. When I came back later that day, the check in process was quick and easy and the man who helped me was very friendly and eager to help. Thank you Uhaul for saving the day! Your customer service was better than expected, the trucks were kept nice and well maintained and easy to drive! Awesome stuff.

JESENYA M.
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Customer did not leave a comment.

valorie M.
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Customer did not leave a comment.

Luis S.
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This was a new van, but the new car fumes from new rubber and plastic were nauseating. Need to air out the van and add a air freshener.

Maggie L.
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Threatening a customer that her rental was reported stolen by the computer and she would be pulled out of the vehicle in front of her kids by gun point because an email requesting an extension was not acknowledge?d is not how u treat rental customers. I will not rent from a uhaul again after that experience... And I will advise my friends not to do so either..

Kayla B.
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Customer did not leave a comment.

Keith H.
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Customer did not leave a comment.

EDITH G.
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your prices are creeping up too high but the place and the customer service is fantastic also you need to put back the lighting inside the storage units. that was one of the selling features for me when I first came there years ago the Storage Bends are too big to not have lighting inside of them.thank you

Tim W.
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Angela was a great help. I left some items in the back of the van & she was very quick in calling me to let me know I had left them.

Edmund B.
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Customer did not leave a comment.

Jonathan G.
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Customer did not leave a comment.

Rob S.
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Customer did not leave a comment.

charles M.
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Customer did not leave a comment.

BRIAN Y.
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Customer did not leave a comment.

Rob S.
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The staff at this location are extremely professional and capable! I accidentally locked the keys to my classroom in the truck, and they called me right away to notify me that they had them and that I could pick them up first thing in the morning. I am VERY grateful for their help and will certainly use this location again! Thanks so much!!!

wendy T.
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Fantastic customer service! Very efficient and accommodating to our needs. Best rental place I've ever used.

STEVEN R.
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Customer experience was horrible on my first time with Uhaul I'm a military Vet I have respect for people but it seemed I wasn't given the same back. I got charged for mileage even though I was going to return it on the the same place. Lady said insurance is mandatory, and just for moving 11 miles total I was charged $77. Money is not an issue it was just the experience was bad. I would not go back to Angela Behrendt. He said no AAA discount or Veterans discount. No unlimited in town miles. Never coming back to this location.

Roel P.
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My rental experience was flawless!!

DANIA C.
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The employee, wish I would have got her name , was very helpful and courteous,an asset to your company

Ryan W.
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Nothing, great van at a great price. Good mileage too.

Ron V.
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Friendly, quick and convenient.

GREGORY S.
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Customer did not leave a comment.

susie E.
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Clyde was super efficient, helpful, and courteous, and made this rental experience a positive one. For such reason, we'd definitely refer a friend! Thank you!

Mark B.
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I appreciate the great communication from uhaul. I was scheduled to pick up van at Placentia location and called me the day before to pick up at Orangethorpe location instead. Check out was fast and around the block. Van work well, no problems. Clean and not dented up, no window chips or broken cab equipment. Office area was clean and presentable. Staff very friendly and helpful. Will rent from Uhaul again.

Karen S.
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Staff was extreemly friendly and helpful

ALICIA R.
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Customer did not leave a comment.

GILBERTO S.
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Tara at this location is awesome.

EDITH G.
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pricing is a little high or at least a discount for renting multi units.just a few short years ago you had a few fantastic dollies to use for free you replace them with an average dolly bring back the fantastic dollies for free.I have 3 average dollies I don't need to rent one.the couple who run the storage units are absolutely fantastic people.

Maryanne M.
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Second rental this week. This vehicle was clean and new smelling! Great customer service. Thanks!

maryanne M.
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Everything was great, awesome customer service. Only problem is that van smelled like cigarettes and there were cigarette ashes in all of the crevices.

LOVEE H.
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Great Customer Service and very friendly!!

Frances D.
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Customer did not leave a comment.

kareen B.
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Customer did not leave a comment.

JOHN L.
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Customer did not leave a comment.

SEAN H.
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Customer did not leave a comment.

CHRISTOPHER V.
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This place has limited vehicles available for rent but with surrounding locations nearby that really isn't a huge concern. This place was great and Clyde was an exceptional attendant. He made my experience completely worry free and was a phenomenal help. =)

SUFFER ALEXIS D.
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Customer did not leave a comment.

NELSON R.
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Customer did not leave a comment.

CHERY S.
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The inside of the van had food grease all over the floor from a prior customer. Apparently this renter uses it for a catering business. The grease soaked into my new mattress, and now it can't be cleaned off

FELIPE D.
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Customer did not leave a comment.

david V.
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Customer did not leave a comment.

JAMES E.
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There was a problem with the contract software transferring preregistration info and the attendant had to reprocess the contract. She handled the reprocessing efficiently and graciously.

Michael M.
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Customer did not leave a comment.

Robert S.
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Angela was great.

ANN R.
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This crew is awesome, so friendly and helpful. Thank You

NICHOLAS G.
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Staff was very helpful and polite. Rental truck was clean and in good working condition. No problems.

VINCENT O.
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Customer did not leave a comment.

cephus W.
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Customer did not leave a comment.

JOhN G.
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Excellent. Clean truck. Friendly and helpful staff. Definitely would recommend.

Tara M.
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Your staff here always does an amazing job. They are very knowledgeable, friendly and courteous. Keep up the good work.

OSAMA N.
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Customer did not leave a comment.

Ann R.
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Give your memprotes praise for doing such a curtious and professional job. Everyone does better when they are acknowledged.

Arthur B.
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continue with what is being done now.

JOSEPH S.
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Uhaul need to review their employees very much.

NEIL S.
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Customer did not leave a comment.

SCOTT R.
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Customer did not leave a comment.

ADANNA A.
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great customer service.

WILLIAM M.
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i was charged doulbe the price of rental not cool. william manning

BRADLEY S.
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I called and spoke to Tara and she was great on the phone, gave me accurate directions and took care of me right away! Great job!

ROBERT S.
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Had a great experience. Girl who helped me at the front desk was AWESOME! The move itself was a bit of a nightmare but that's another story. It's over and done...thank you guys for the great service.

beatrice F.
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Every thing was great

ANN R.
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It is such a pleasure to have all of my questions answered about renting out a van. The whole staff is kind, curtious and very helpful. Thank You!!!!

CHERRI C.
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I had to go to two locations to pick up the van. Staff should be trained to hold the van for a reservation. This Fullerton location was very helpful and came through.

ADAM S.
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Lower your damn price per mile. 59 cents per mile? Really? That adds up when you're driving hundreds of miles. If you're anywhere that is not a big, populated city, your $5 lunch budget will quickly balloon to a 9-$12 overall cost. That's nuts.

in C.
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Customer did not leave a comment.

SAMIR M.
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Fantastic service, location seems small and plain compared to other locations.

HARRISON W.
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Went in Sunday at 11am and was out of these minutes later. Angela was very easy to work with and helped us with any questions we have. Keep providing the great same service!~

TIMOTHY R.
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We actually rented from Budget one block away and when we showed up they did not have a van. Came to your location and Angela was very helpful and courteous both in check out and checking back in. Thank you

JAMIE M.
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can't improve on this experience. We'll be using this location from now on.

Nicandro M.
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Customer did not leave a comment.

ERICA D.
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Nothing... everyone was friendly and helpful.

Mike H.
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Dashboard lights don't work! Was driving at night and couldn't see the speedometer!

PETER C.
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Tara in your office was very helpful. We will use this location again because she is knowledgeable and she seems trustworthy.

Manuel C.
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Good customer service

CORBETT G.
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Customer did not leave a comment.

THOMAS K.
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Cargo van clean with air cond and lots of power. Perfect service with moving supplies on hand. Clyde was very curtious and helpful. Will recommend to any friends and family.

skyler S.
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Take away that awful 30 dollar refuel fill and just charge for the gas missing.

LINDA W.
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As I commented on the phone to the salesperson, the vans air conditioner was very low and because of the bar between the cab and the back very little to no air made it back there. We deliver flowers so I had to have my driver make separate trips because the flowers could not stay in the back for very long. However the scheduling and pick up was very convenient and staff was easy to work with

Donald W.
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Great Service from Tara!

XINBEI Z.
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everything is perfect !

ALBERT S.
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Customer did not leave a comment.

Evie S.
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Customer did not leave a comment.

zane S.
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Never had any issues. Thanks for the many years of excellent customer service.

Erwin P.
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Customer did not leave a comment.

HENRY E.
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Very quick and efficient process, the staff values your time and money.

PHUONFG T.
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Customer did not leave a comment.

PHILIP L.
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I returned the truck after working hour, and the barking of a big dog (in door or next door of this office) sounded very intimidating.

MYRON S.
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The customer service that I received at this location was excellent.

ROSHONNA C.
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Customer did not leave a comment.

GARTH M.
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Friendly great people!

RYAN B.
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Initial interaction with Tara (the office lady) was okay, but she was a little rude. I suppose direct, but she certainly didnt make me feel like I was a valued customer.

Pat K.
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Might want to suggest a dolly. I thought there would be one in the truck but there wasn't.....my mistake. However, since one isn't automatically provided my suggestion would be to ask the customer if one is needed. Otherwise, the staff was most courteous & helpful:-).

Philip S.
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Customer did not leave a comment.

JENNIFER C.
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Whoever was supposed to open that morning did not show up, leaving us outside at 7 am in the cold but after calling twice, the Uhaul main office number called the manager and the manager came in and took care of things. He gave us a few extra hours on our rental and a $50 off coupon for next time and apologized. That was nice but hopefully it wont happen again because it put us way behind on our days schedule.

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