Customer Reviews for U-Haul Moving & Storage at Page Ave

6,452 reviews

9820 Page Ave   Overland, MO 63132
(Corner of Page and Dielman)

(314) 423-5151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(314) 423-5151

9820 Page Ave
Overland, MO 63132
(Corner of Page and Dielman)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Peggy H. 
Rating:
5.0

Customer did not leave a comment.

Adrienne D. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Customer did not leave a comment.

Ajit P. 
Rating:
5.0

Everyone was very helpful. I can't think of anything that needs improvement.

MATHEW B. 
Rating:
5.0

Very nice employees also extremely efficient

Molly P. 
Rating:
5.0

We use this location quite often, we've had good experiences. We've had some issues (for our job, nothing that's uhaul fault) with juggling trucks and time and the staff have always tried to work with us. Very helpful and nice. Really appreciate everyone there.

kimmie B. 
Rating:
4.0

Customer did not leave a comment.

RAKESH KUMAR B. 
Rating:
4.0

Customer did not leave a comment.

pamela V. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

Customer did not leave a comment.

Marcos B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

In my opinion everything is good, excellent attention.

Abraham Q. 
Rating:
5.0

Great customer service!

Wood M. 
Rating:
5.0

Customer did not leave a comment.

DOXIE F. 
Rating:
5.0

This move for us went so smoothly bc of the great customer care from uhaul. From order to delivering the box, picking it up and relocating our things, everyone at uhaul worked toward the goal of making this transaction easy for us. Best prices too!

Patricia S. 
Rating:
3.0

I did not appreciate the gas meter experience. "The contract states to fill it up back to the line" - Uhaul staff stated. Its very vague I drove 62 miles and ended up filling $38.36 not knowing how much "Fill it up back to the line" would be. Would be much easier if the the tank is always FULL and bring it back FULL rather renting out a vehicle that is NOT FULL. Additionally, inside of the Van smelled like Cigarette's. There should be NO SMOKING.

George K. 
Rating:
4.0

The Denver location can take lessons from the Page Ave location in how to conduct business. Once our boxes left St. Louis, it was next to impossible to find out what was going on. The website was useless as it wasn't functional; the fact that it wasn't working for over a month) was verified by a U-Haul employee. FIX IT, U-HAUL!

KATHLEEN M. 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

The staff at this location is a while vibe, they're friendly and will make you laugh.

san_juan C. 
Rating:
5.0

Customer did not leave a comment.

ROSCHELL S. 
Rating:
4.0

Customer did not leave a comment.

daniel N. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

VYACHESLAV B. 
Rating:
4.0

Customer did not leave a comment.

Majesty M. 
Rating:
2.0

They gave me the key to someone else truck and that person the truck I should have had so in the end charged $150 on my card for that person when my bill was only $30 now they say have to wait 7-10 days before money put back on my card Not cool very disappointed

Terryzena W. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
3.0

Customer did not leave a comment.

Bruno B. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

I was very impressed with the 15' Truck that I rented. It was newer with less than 10,000 miles and drove great and was easy to load. I had no problem driving in the Colorado mountains. Overall, I was extremely satisfied. I had rented a truck from a different location, Maryland Heights, MO, several years ago for local use and I was expecting the truck to be older and a bit more run down. However I was very happy with the truck I received this time and thought the location where I picked it up was a much more impressive store and experience. Thank you!!

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Rose L. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Staff was always helpful.

Sandra V. 
Rating:
5.0

Process was very easy and staff was helpful.

Jamey M. 
Rating:
5.0

Customer did not leave a comment.

Brandie J. 
Rating:
5.0

Keep up the great work.

GREG K. 
Rating:
1.0

The trailer size was not the right one for my s10 pick up which in the computer management put king cab in which it was not The trailer almost caused a accident because the ball broke off

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Ivan A. 
Rating:
5.0

Very easy, friendly staff, nothing to improve

Stan T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Pick up was difficult, instructions on website did not match up with store. For example website said to put key in orange lock box. This location did not have one and it took 20 minutes to find the little window on the door for the keys . The truck was very jerky and struggled to drive at times. Interior lights kept turning off

Patrick T. 
Rating:
5.0

Nothing I can think of. All the guys where very friendly and helpful. Thank you all for the great service.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Lucy A. 
Rating:
4.0

A frequent user program would be nice; discounts for loyal customers

Keith M. 
Rating:
2.0

Information.

Brett B. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Jarrod J. 
Rating:
5.0

Check-in and Check-out were extremely fast and convenient. Truck was a little dirty inside but wasn't an issue.

Ryan S. 
Rating:
5.0

The guy who helped me both times was really nice, quick, and friendly.

Christine K. 
Rating:
3.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Duane O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
3.0

Don't make there own reservations. The people that do mess it up.

James T. 
Rating:
4.0

Customer did not leave a comment.

Tatyana T. 
Rating:
2.0

It took days and many hours to change the shipping date. One day it took 3 hours with customer service and I still had to reach out again and again to get things changed. My order arrived early, this was nice in a way. It was not at the location I originally requested. It was not at the location listed on my order information. I called to get the location and I was sent to the wrong location. After finally getting to the right location for my Ubox order I had to drive an extra hour for my key, I was not told I would need my key for the UBox. It would have been helpful to know my lock would have been transferred to my Ubox. There was no office or phone number for the location my box was at. I overpaid for my order and I have not been refunded. I am going through the long process of contacting the right customer service for this.

ANGELA C. 
Rating:
4.0

I had issues with the online return portal. Simplify the return process online.

William M. 
Rating:
5.0

Thank you!!!

lawanda P. 
Rating:
2.0

The location was locked and I did not receive a code for gate access. Lucky someone happened to be in the area and opened the gate to drop off the truck and there was no key drop box and no one in the office to accept the turn in.

BENJAMIN Y. 
Rating:
5.0

Everyone was great no complaints

Dorreatha Y. 
Rating:
1.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Door to the trailer needs attention. Very difficult to close fully. Other than that the trailer was fine. Great help from the U Haul in Chantilly VA on highway 50. Let me store the trailer over night and the person there was a great help.

John B. 
Rating:
5.0

Very friendly staff, they provided exactly what I reserved and the rental truck return was effortless. Would definitely visit this location again.

Gerard B. 
Rating:
5.0

Great job!

EDMOND S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN W. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

App had issues uploading a picture, it was so bad I couldn't use the app.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

katie C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

I would not change a thing. The rental process was very easy and efficient. I will definitely be back for future moving needs.

James E. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Rented from this location several times and always satisfied

John B. 
Rating:
5.0

Good job and good customer service.

JAMES H. 
Rating:
3.0

This was a horrible experience. The page location was fine but I booked online to another location, was never informed that it was moved and then after calling 4 times they still couldn't sort anything out or let me rent the truck that was right in front of me. This wasted 2 hours of my time and cost me even more money because you all forced me to drive further. Very bad customer experience.

Timothy W. 
Rating:
5.0

The employee that helped us was very helpful and professional when we arrived at UHaul and when we returned the truck.

James M. 
Rating:
5.0

You're very lucky to have the guy that works for you at that location. He makes every visit I make there seamless and easy. I buy a lot of boxes and packing material from you all at that location as well. The cargo vans yoy provide are excellent! The only complaint I have is that they are difficult to drive on the freeways. It feels like your driving a boat and are co Stan yum veering you the right or left as you drive. I have renting many and thought it was an age issue on the vans, but this one only had 21 miles on ot when I rented it. Thank you, Brett Vore

brett V. 
Rating:
5.0

Customer did not leave a comment.

Wanda P. 
Rating:
5.0

thorough customer service-very helpful

STACEY M. 
Rating:
5.0

The giys are always very friendly and servisable no matter how busy the plase is!

SERGIO F. 
Rating:
5.0

Customer did not leave a comment.

Suzanne N. 
Rating:
5.0

The box had a big crack on one side, under the weather cover, which was very concerning, but we didn't feel we had time to exchange it. The contents of the move ended up in great shape anyway so it was a non-issue.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Curt K. 
Rating:
5.0

Best service, prices, and equipment as usual! They make it easy!

CHARLES N. 
Rating:
4.0

Customer did not leave a comment.

Anna T. 
Rating:
5.0

Customer did not leave a comment.

Loretta F. 
Rating:
4.0

Only had one little issue. Which the gas Gage was not where the first representative stated it was so I put it back where he stated which I put extra gas in but it's cool cuz everything else really was fabulous I really do appreciate you being there and everything being clean and well very well maintained thank you

ReginaAnn M. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

We appreciate the good customer service and friendly people. Very helpful!

Kim B. 
Rating:
5.0

NONE

AlanD G. 
Rating:
5.0

Was happy with the size of the truck bed, with the prompt, efficient service and the reasonable cost!

Marjorie P. 
Rating:
5.0

Customer did not leave a comment.

Alexzandria W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

joyce K. 
Rating:
5.0

Nothing. Everything was fine.

HELEN P. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
5.0

I was very pleased with the staff and services received.

Preston T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Great experience.

Shirley A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laqueece H.  |  Overall Experience 
Rating:
5.0

SO helpful with locating a convenient unit!

Pamela W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

aisha p.  |  First Impressions 
Rating:
5.0

More expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger

Abraham R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE S.  |  Overall Experience 
Rating:
1.0

People living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.

Lisa O.  |  Overall Experience 
Rating:
5.0

Couldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.

Steven W.  |  Overall Experience 
Rating:
5.0

The storage facility and personnel were excellent. I would use again.

Beverly B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILLIE P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy C.  |  Overall Experience 
Rating:
5.0

Great management and staff!!

Tony L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oche O.  |  First Impressions 
Rating:
5.0

Excellent

Carol D.  |  First Impressions 
Rating:
5.0

Excellent professional management and staff!

TONY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Ann W.  |  Overall Experience 
Rating:
5.0

Very quickly found me a space and got me signed up.

WILLIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakim C.  |  Overall Experience 
Rating:
5.0

This company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.

Deborah M.  |  Overall Experience 
Rating:
5.0

One comment - I had to wait until the office was open to find my unit. The facility map on the website will not open

Nancy W.  |  Online Move In 
Rating:
5.0

We were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.

Connie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc V.  |  First Impressions 
Rating:
5.0

The facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.

Andrew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie B.  |  First Impressions 
Rating:
5.0

Very kind & helpful staff. I'm very happy with my choice to use U-Haul storage.

Kathy H.  |  First Impressions 
Rating:
4.0

They were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!

Dominique S.  |  Overall Experience 
Rating:
5.0

Kenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again

TAMMY P.  |  Overall Experience 
Rating:
5.0

None other.

TONY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun G.  |  Overall Experience 
Rating:
5.0

Kenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.

kevin r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David k.  |  First Impressions 
Rating:
5.0

I’ve moved from one store room to one in the new building behind the office. I’m not officially gone.

DAVID K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent G.  |  First Impressions 
Rating:
5.0

very happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY G.  |  First Impressions 
Rating:
5.0

Great staff, convenient location. We were very pleased with our experience with U-Haul.

Tonia A.  |  Overall Experience 
Rating:
4.0

The regular storage rate is excessive.

KEVIN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA C.  |  Overall Experience 
Rating:
5.0

👍

Londell L H.  |  Overall Experience 
Rating:
5.0

The storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.

Alexander T.  |  Overall Experience 
Rating:
5.0

Always helpful. Rented a trailer and got a free month of rent on the storage unit.

Shiree W.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff!!!!

JACQUELINE J.  |  First Impressions 
Rating:
4.0

Very pleasant and informative

jacqueline d.  |  First Impressions 
Rating:
5.0

great job

ADAM P.  |  Overall Experience 
Rating:
5.0

Perfectly satisfied!

Paul S.  |  Overall Experience 
Rating:
4.0

I trust this location, it's the only one I've used for years.

Sonia G.  |  Overall Experience 
Rating:
5.0

very nice

robert j.  |  First Impressions 
Rating:
5.0

All questions answered upfront. Very friendly service and personnel

Paul S.  |  First Impressions 
Rating:
5.0

I had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!

Tiffany K.  |  First Impressions 
Rating:
5.0

No comments

crystal p.  |  Overall Experience 
Rating:
5.0

Love it

Lapriesha M.  |  First Impressions 
Rating:
5.0

Kenny at Overland location is fantastic to work with!

Monroe G.  |  Overall Experience 
Rating:
5.0

Thank you for all your assistance & friendly staff.

MATTHEW L.  |  Overall Experience 
Rating:
5.0

Staff is friendly and knowledgeable. This is a great place to rent a truck or van.

Alexander T.  |  First Impressions 
Rating:
5.0

Excellent & safe place to store your belongings. Thank you

Lamanda G.  |  Overall Experience 
Rating:
5.0

The service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.

Rosie H.  |  First Impressions 
Rating:
5.0

Steven was excellent.

kenneth j.  |  Overall Experience 
Rating:
4.0

Good place to go

Erika E.  |  Overall Experience 
Rating:
5.0

Most satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet

thomas b.  |  Overall Experience 
Rating:
5.0

EXCELLENT experience. Thank you.

lisa h.  |  Overall Experience 
Rating:
5.0

If I need u haul service I would go back to this facility

Espinoza S.  |  Overall Experience 
Rating:
4.0

Overall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience

CHRIS K.  |  Overall Experience 
Rating:
5.0

Fantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !

Matthew M.  |  First Impressions 
Rating:
5.0

Good customer service

Kim O.  |  Overall Experience 
Rating:
5.0

Clean, dry and perfect!

MELANIE D.  |  Overall Experience 
Rating:
5.0

Love it!

Br. W.  |  Overall Experience 
Rating:
5.0

There I-haul team got the job done in a timely manner.

faiz f.  |  Overall Experience 
Rating:
5.0

even though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy

Darryl C.  |  Overall Experience 
Rating:
2.0

I got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move

alonzo r.  |  Reservation 
Rating:
4.0

no problems with the facility

Rich F.  |  Overall Experience 
Rating:
5.0

The entire staff was great to work with. They were efficient, accommodating and friendly.

Sue T.  |  Reservation 
Rating:
5.0

I used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!

Melissa L.  |  Overall Experience 
Rating:
4.0

Did not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.

Michael K.  |  Overall Experience 
Rating:
5.0

From the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds

Kevin B.  |  Overall Experience 
Rating:
5.0

Whenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will

vivian w.  |  Overall Experience 
Rating:
3.0

I had to call 5 times to get someone to answer the phone. Once connected, service was as expected.

Samuel H.  |  Overall Experience 
Rating:
4.0

Your prices are to high for the space you rent . Otherwise it fine.

Lisa N.  |  Overall Experience 
Rating:
5.0

All has gone well. The staff was helpful.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Great!

Douglas D.  |  Overall Experience 
Rating:
5.0

Clean

Laquitta J.  |  Overall Experience 
Rating:
3.0

Ok experience

Tashalee B.  |  Overall Experience 
Rating:
5.0

I didn’t really see the facility but everything was great!

Sandra P.  |  Overall Experience 
Rating:
5.0

I never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.

Pamela M E.  |  Overall Experience 
Rating:
5.0

All good. No dramas. Would use again.

Paul H.  |  Overall Experience 
No reviews have been submitted for this location.

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