Customer Reviews for U-Haul Moving & Storage at Page Ave

6,146 reviews

9820 Page Ave   Overland, MO 63132
(Corner of Page and Dielman)

(314) 423-5151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(314) 423-5151

9820 Page Ave
Overland, MO 63132
(Corner of Page and Dielman)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I initially tried to use the Uhaul in Hazelwood on Dunn rd. However, after 3 months they were unresponsive and never received the alleged ordered hitch. Therefore I bought the hitch, wiring, and tow package from another vendor, who got me those items in just 1 day. Then I went to the Uhaul on Page in Olivett. They were very accommodating and got my 3rd party hitch and wiring installed very timely. I will also rent my cross country trailer from them. Same company - much different service!!

MICHAEL M. 
Rating:
5.0

almost impossible to call the location itself. call was always sent to call center where wait time was usually ten minutes. Once at the location everything was great.

JEFF M. 
Rating:
5.0

Reserving and organizing your pod for delivery was one of the most frustrating things i've done in years. Everyone I spoke to was very nice and agreed that your system is terrible. I spent approximately 9 hours on the computer and on the phone on hold trying to make corrections. At the end everything worked out but there's no way I'd use uhaul again unless your system for pods is overhauled.

ALAN W. 
Rating:
5.0

Great !!! Mr . Williams who checked me in true Gentleman, professional!!!

CRAIG D. 
Rating:
5.0

Pick up and drop off of the cargo van we rented was a piece of cake. The van must have been new OR the staff does a really bang-up job of cleaning all of the U-Haul vehicles! Would recommend that others use this Page Avenue location, too.

STEPHEN L. 
Rating:
3.0

The truck was the roughest drive we have ever been in. Maintenance of the truck was likely required. Make for concern with damaging cargo.

MICHAEL P. 
Rating:
1.0

We were dicked around to three different locations and it took us an extra 30 minutes away from our destination.

LANE V. 
Rating:
5.0

Couldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.

Steven W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

carlton S. 
Rating:
5.0

They made the process EZ. A+

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Staff was wonderful!

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Overall, this experience in me receiving my 1 of 2 containers has been frustrating. 1) I didn't get my containers at the same time, like I was informed I was going to. 2) I didn't get my 1st container on the date the shipping manager said I would get it. 3) I didn't receive my 1st container for a full week after the fact and the shipping facility kept removing me from the drop off date. 4) the facility never contacted me about coordinating the arrival of my UBox, I was always the one initiating the contact. 5) once the Ubox finally arrived, the UBox didn't get picked up as prescr

Sarrah R. 
Rating:
5.0

Provide more clear drop off location instructions since there are two UHaul facilities within 2 blocks of each other.

John M. 
Rating:
5.0

Customer did not leave a comment.

Venkatram V. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

i moved in recently and have been using this uhaul for daily van/truck rentals to pick up local items i've bought. staff is always pleasant.

M D. 
Rating:
5.0

experience was good until i needed the empty containers picked up. they didnt pick them up and then charged me 412.00 to let them set in my driveway

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Well done -- would use again !

Michael K. 
Rating:
4.0

Need more people to care for

CHUNYUAN C. 
Rating:
5.0

fluid leak from truck when it was parked in my driveway.

JAMES O. 
Rating:
5.0

Everything was great!

Courtney T. 
Rating:
5.0

Thank you

AA'SHIA J. 
Rating:
5.0

Customer did not leave a comment.

SOON K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Overall disappointing experience. Online reservation tool kept changing delivery date. Boxes were picked up in St. Louis on 9/9/21 and we did not receive in FL until 9/26/21. THIS WAS NOT THE TERMS AGREED TO WHEN WE PAID OVER $3,000 FOR YOU SERVICES. Every time we called to discuss our issues, every rep explained it was not their responsibility and transferred us to some else. Unless we receive some sort of refund due to the extended time we were without our boxes, we will not be using Uhaul again. We paid for services assuming less than 10 days without boxes and it ended up being 17 days. We understand you are experiencing staff shortages, but that does not mean I am going to pay full price for almost double delivery time.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Lincoln A. 
Rating:
5.0

Great experience. Will be back if I need anything again!

SHEILA W. 
Rating:
5.0

Excellent service and very professional staff.

MICHAEL M. 
Rating:
5.0

Mobil App is NOT easier - took more time to do mobil, had to wait, and still had to go inside the store, so not faster or easier than just going inside. Drop was Excellent :)

WARREN M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Stop over charging people after they drop off truck and keave..

ALVERTIS C. 
Rating:
5.0

Usually the paperwork is the great delayer in service. This time it went quickly and smoothly.

LAWRENCE W. 
Rating:
4.0

Customer did not leave a comment.

Prashanth Reddy P. 
Rating:
5.0

The only thing is you did not tell me about the app to return the truck. I hope I did it correctly.

GWENDOLYN T. 
Rating:
5.0

No complaints, everything was good

Edward D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
4.0

Off hand all I can think of is pricing to have special.

ada D. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

The Customer Service agent who made my reservation, Let him go !!!

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

Shelby E. 
Rating:
5.0

Customer did not leave a comment.

JUDITH G. 
Rating:
5.0

Customer did not leave a comment.

Mattie P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Good deal

Samantha B. 
Rating:
5.0

This location gets 5 + stars of out of 5. I have used them for the last 5 years and have never had an issue.

Paul M. 
Rating:
5.0

Great customer service not always seen today!

Terry M. 
Rating:
5.0

Shorter timeframe for drop off and pick up.

Alejandro R. 
Rating:
5.0

Customer did not leave a comment.

NOBLE G. 
Rating:
4.0

Trailer size was perfect for our needs. The rear door hinges, lock bar and lock handle were very hard to operate and needed lubrications. We lubed all points with WD40 prior to return

Paul B. 
Rating:
1.0

Charged me multiple times for the same services, I request U haul to review my bills and refund unjustified charges asap. I am ready to discuss with U haul about it.

Yong L. 
Rating:
5.0

I like how quick and easy it is to pick up and drop off

HEIDI L. 
Rating:
5.0

The customer service agent when I check in for my reservation was very friendly, very professional, courteous, and very nice and helpful. He made me very comfortable and welcome. This was my first time renting a cargo van with uhaul and with the moving company service. Thank you for everything and for making my move easy and hustle free. I would definitely rent from uhaul and recommend it to my family and friends. Thank you again.

RAMON L. 
Rating:
5.0

Staff was very friendly. Only bummer is stay someone cleaned out pad rentals, so i couldn't use any during move. Should have policy to hold back certain number for other rentals.

GREGORY C. 
Rating:
5.0

The young gentleman that helped me checking in and out (same) gentleman was awesome and very friendly very knowledgeable about my needs. Customer service was excellent. Thank you for a wonderful experience today

MICHELLE H. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Very nice ladies connected the heavy trailer to my SUV. Was very hot & heavy 6 x 12 trailer. They never complained. Great experience. Would recommend!

CHARLES H. 
Rating:
3.0

Very rude and not helpful.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

ANN-RENEE H. 
Rating:
5.0

Customer did not leave a comment.

KATIE M. 
Rating:
5.0

Customer did not leave a comment.

GRANT W. 
Rating:
5.0

Customer did not leave a comment.

CECILEY R. 
Rating:
3.0

Driver side tail light out/blinker not functioning

J T. 
Rating:
5.0

Customer did not leave a comment.

Maria K. 
Rating:
1.0

Ubox did not arrive on specified date. I was not notified by uhaul that it would arrive the following day. I called late in the day to confirm deliver and was promised it would show up. I had to check in the following to day confirm drop off

Erin D. 
Rating:
5.0

Customer did not leave a comment.

LUCY W. 
Rating:
5.0

The employees were great the only two that I came in contact with this last time was Ken and Mike and I gave him twenty bucks for lunch if it was up to me they should have a raise

Mark M. 
Rating:
5.0

Wonderful customer service, super easy to drop off!

Allison B. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
3.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

The storage facility and personnel were excellent. I would use again.

Beverly B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Everything was fast and easy! No complaints whatsoever!

TARA R. 
Rating:
3.0

Storage unit I rented had U-Haul service on premises but customer service wouldn't let me return truck there. Because someone else needed a 26 Drove to another location which added miles and then was charged for over mileage of $11.

MARTHA H. 
Rating:
5.0

Customer did not leave a comment.

SEAN T. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
3.0

Over a week late with no update from UHAUL. This was after we allowed for some leeway on the 10day shipping guarantee. I shipped 27th of July and asked for delivery date of Aug. 18th. Didn't arrive until 28th. Had to go shopping to get things I had already owned and were on the way. Some essential like clothes were needed to be purchased. I would call the call center who would give me an ETA then reroute to local call center (FL) who would give me a different ETA, then call the actual store would would give me a different ETA. I was kept on hold for about 20 min every time I would call. Once arrived some things were broken. The website tracker didn't update to say where my things were. Overall frustrating experience.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

The guy loading my car on the trailer was very thorough. When your towing a vehicle 800 miles it is reassuring to know it was done correctly.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
1.0

The destination UHaul location turned away the movers due to my order appearing “canceled” in their system. However, it never showed canceled when I looked it up and I never received notice of any cancelation. This caused delay in receiving my boxes.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR L. 
Rating:
3.0

Customer did not leave a comment.

WILLIE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Claudia B. 
Rating:
5.0

Plenty of room at the location to be dropped off and maneuver the truck around to leave.

Larry W. 
Rating:
2.0

The air conditioner in my truck did not work. I had to drive 6 hours in 90 degree heat. I would appreciate some sort of refund for this. This should have been checked out before giving me the truck.

James P. 
Rating:
1.0

Customer did not leave a comment.

AKIL BABU Y. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Customer did not leave a comment.

Lisa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy C.  |  Overall Experience 
Rating:
5.0

Great management and staff!!

Tony L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oche O.  |  First Impressions 
Rating:
5.0

Excellent

Carol D.  |  First Impressions 
Rating:
5.0

Excellent professional management and staff!

TONY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Ann W.  |  Overall Experience 
Rating:
5.0

Very quickly found me a space and got me signed up.

WILLIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakim C.  |  Overall Experience 
Rating:
5.0

One comment - I had to wait until the office was open to find my unit. The facility map on the website will not open

Nancy W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marc V.  |  First Impressions 
Rating:
5.0

Very kind & helpful staff. I'm very happy with my choice to use U-Haul storage.

Kathy H.  |  First Impressions 
Rating:
5.0

None other.

TONY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent G.  |  First Impressions 
Rating:
4.0

Very pleasant and informative

jacqueline d.  |  First Impressions 
Rating:
5.0

I had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!

Tiffany K.  |  First Impressions 
Rating:
5.0

Fantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !

Matthew M.  |  First Impressions 
No reviews have been submitted for this location.

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