Customer Reviews for U-Haul Moving & Storage at Palmdale Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Palmdale Rd
Shaindra S. on
Lena the manager was so polite and courteous to me. My experience was good.
Manuel S. on
Ask for Sean. Sean will improve your experience each time you speak with him. Sean should have a position training staff on customer service experience. Sean is 5 stars. I’ve rented for the past 14 years with UHaul.
AUDREY D. on
The experience was pleasant would rent a storage space from here again if need.
DURWIN F. on
Very good facility
Antonio C. on
You folks are doing a terrific job. Please keep doing the same. Thanks Antonio Cabrera
Susan E. on
VERY BAD EXPERIENCE. OUR RV HAD BEEN VANDALIZED TWICE. FIRST, THE WINDOW GLASS OF OUR RV WAS BROCKEN AND THE STAFF SAID, 'THE ONLY THING WE CAN SAY IS SORRY'. NOW, OUR CATALYTIC CONVERTER WAS STOLEN.
Steven S. on
Cordial, attentive, fast. How can you beat that?
Andrea P. on
The customer service was great and welcoming.
Norberto V. on
I was unable to find the truck I needed in my area so I checked on this place which I had used before and they had the truck I need
Marcos L. on
I don't remember the gentleman that helps but he was really a great worker. It was Sunday morning and he was the only employee working, he did the greatest job trying to rush and help everyone. Kudos youngman you deserve a raise.
David G. on
Keep on doing what you do. This place will always get my business
Edward W. on
The manager was very knowledgeable and courteous.
Manuel R. on
None Person at counter was nice, inagiod mood and very helpfull.
David G. on
Just keep up the great level of service
Yves V. on
Nena was amazing, accommodating, friendly, and professional
Mark V. on
Unit 1003 leaks but still great experience
Tammy B. on
Friendly, fast, efficient customer service!
Fernando C. on
When I asked the CSR if I can return the rental 6 hours later.... I wish I was told I was gonna get charged an arm an a leg. Better communication would help.
VICTOR R. on
Truck drove like a champ but drank a ton of gas. 2400mi, spent over $800 in fuel. Had to purchase and replace the wipers but was later reimburse by U-Haul. A little weak on the hills but got us home.
helen m. on
Quick and easy
Carmen A. on
I reserved a pickup truck online but when I arrived at the facility I was told that since I had an out of driver's license that I had to rent a 10ft box truck instead. Not only did the box truck have a .20 cents per mile increase it also gets worse gas mileage. I am a local business owner that maintains a residence in california and a residence in arizona and to be treated like riff raff off the street because your facility has had a vehicle stolen by someone with an out of state driver's license is ridiculous. I own a marketing agency and have no problem letting everyone I know how I was stereotyped and subjected to your profit bump scheme..
Aretha A. on
Thanks great customer service.
Ruben A. on
Thanks
Michelle a. on
I felt very comfortable with my stuff being stored in your facility thank you and I will always recommend you. Michelle Aguilera
Cabrina W. on
I was very happy with me renting a truck from long beach uhaul and was able to drive it to victorville and leave it there. Thank Uhaul.
Portia A. on
Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.
Thomas D. on
Manager is terrific, always friendly
Tamara S. on
Moving is a stressful experience, but our u-haul rental, pickup, and then final drop off all went off without any problems. I’m taking this moment to thank all involved in transactions there. Thanks for the kind concerned knowledgable help with your products, and doing everything you guys could every step.
James J. on
I have received nothing but top notch service from this location. AAA+++. Staff is very helpful and up front.
Lorena H. on
Excellent customer service !!! I will definitely be coming back . !!
Ashley R. on
The manager was so nice the staff was nice people friendly patient and kind
Valinda G. on
Nothing everyone was so very nice and helpful
Jeanette K. on
Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.
AUDREY D. on
Staff was friendly and helpful
Nsenga H. on
The staffing & manager was very helpful very warm & accommodating which was nice for a change Thanks
Bryunique M. on
They tried to get me for 130 dollars so make sure you check your receipt
liz F. on
Everything went good. The customer service was coming great.
david w. on
It is becoming more & more dangerous INSIDE the gate because of others renting there. People sleeping & living in their units as well as the dregs of society renting there. It's Victorville not UHaul.
EBONY C. on
The staff was amazing and welcoming. They made my moving experience fast and easy. I would definitely utilize this U-Haul/storage facility in the future and recommend it to friends and family.
David B. on
Nothing very pleased.
Tammy M. on
Great service. Clean facility
Jeremy H. on
Both of the people that helped me were awesome. Give them both a raise since it’s so hard to find good customer service oriented employees these days.
Alan T. on
Keep up the good work!
Michael D. on
the young lady that was working Sunday at 4:30 was very nice and helpful. thank you
Monica S. on
Uhaul helped my emergency move go smoothly.
Matthew M. on
I've used this location 3 times aready never a issue......and night girl was fun to talk to
Rosario C. on
THE STAFF IS FRIENDLY AND GREAT CUSTOMER SERVICE, WITH EXCELLENT COMMUNICATION SKILL. ORGANIZED, CLEAN FACILITY.
Nestor Y. on
No comment
susan V. on
Great place I would recommend
Anthony A. on
Great service.
mike P. on
The people are nice and smooth to work with. Nice service.
Regina M. on
No improvement needed
Kurtis S. on
Interior of the truck was very dirty with food and garbage.
eshelle b. on
My storage including several others were vandalized. I spent about 10 good months utilizing this facility so yes they are awesome.
Joshua A. on
Bradly and Nena are awesome they always are helping me out
Rufus J. on
Nothing
Brian M. on
Customer service was great
Linda S. on
Helpful, courteous, prompt staff. In the climate-controlled area, however, there is a problem with the lights going out in only 20 minutes inside. It is PITCH BLACK then, I was told so I had a light.
Eddie C. on
Add more representatives to assist customers.
Dorris H. on
Would not recommend using because mileage rates are way too expensive. Also was 3 hrs later then when we picked up unit but a day ahead was was charged for a full day! Not nice.
Mina E. on
The van wasn’t clean a lot of dust on dashboard and I believe I was overpaid this van I pay for day rate and I still have to return the van after 6 hours !!!! The people at U-Haul location are friendly but they give bad feeling that u will stealing the van
Brian N. on
We really needed fast service and we got it! With good care.
BRENDA L. on
Your staff was very pleasant and efficient, I was truly impressed.
DAVID D. on
Wonderful customer service. Nena and Bradly were great they had everything ready on short notice and definitely took care of us.
Alejandro R. on
The operators of the Uhaul location assigned my rental to another patron, charged me for their millage. I have yet to check if my account was actually charged. The address listed on my account is not an address I associate with. I am still in possession of a 17' Uhaul truck. I don't understand the confusion.
carensa S. on
The staff are great
Caleb B. on
It wasn't her fault for not knowing but the only employee for the day didn't know how to set up a car on a hitch and I was also delayed in picking up my equipment.
Jeffery P. on
Have more than one person working
Anthonie E. on
The customer service was supreme. Was met with professionalism and down to earth conversation. Very pleased!
MARCO A. on
Everything just fine,thanks
Ingrid B. on
I was impressed when I walked into the office with the overall appearance. The clerk was very professional and greeted me as soon I opened the door, Later, I became very ill and the clerk gave me water, provided
BRENDA L. on
Very efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!
kenneth M. on
Was made to wait approximately 10 minutes for help. Picture of vehicle were not what I received, customer service must not be important to them because the guy was rude and not helpful in answering my questions.
Shannan P. on
This comment has nothing to do with locations but the costumer service agents online or at your call center. I had talked to several agents due to my move. The first person who made my initial reservation was great & friendly however when I received my confirmation email he used my mom’s last name not mine.(Both our names were on our storage unit.) minor but weird mistake. When I called customer service line the day before my “truck rental pick up†the lady couldn’t find my reservation, but when she does it’s for a completely different day, actually over a week after the day I reserved it for; which was so confusing & frustrating. The customer service lady was very nice & accommodating, however I ran out of time & had to end the call before I could reserve with a credit card & she emailed me what she reserved for me so far. This is the day before a big move! I was beside myself how this could of gone so wrong? After my meeting I called to reserve the new reservation with my credit card & this customer service agent was rude & again couldn’t find my reservation? Maybe it’s not the agent nor me but your “computer system.�?? Through my email she was finally able to find my “new†reservation & reserved it. Later I remembered the original reservation was under my first name & my mom’s last name & out of curiosity I called back using my moms last name & there popped up the original reservation. Canceled the “new†one & confirmed the original reservation, added a dolly & location drop off. Such a weird frustrating experience which was solved in the end but would of never happened if the original customer service agent used the appropriate name for me for my reservation.
WILLIS H. on
attendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open
Trina W. on
The staff providing me and my family with excellent customer service. They helped a difficult situation for us, for being kind and caring and making sure we had everything we needed. Great job everyone.
Selina V. on
Thank U 👍
rodney t. on
I was very pleased with the way employees treated us and the way the area was maintained.
Joshua A. on
Thank you for helping me out in fixing what i needed
Jim M. on
I wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.
Samuel E. on
Some friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too
Mary M. on
customer service represented, gave excellent service, and was very nice, & helpful.
valerie r. on
Very professional
marvin y. on
I was and always have been very satisfied with my rental with hual whether it space or mobile equipment
Ramon r. on
very good service
SEAN / WENDY S. on
Everything is great especially the rates.
Richard H. on
Great service. Super staff.
CARRIE MECHELLE C. on
The staff was extremely friendly and helpful at every interaction. I will definitely recommend.
David R. on
There was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.
FELITA G. on
Thank you
VALARIE V. on
A little pricey that’s all
Willene P. on
Very secure place love it
Mike W. on
Everything was great as usual
Sheila S. on
Good service
Lorraine A. on
Very happy with customer service
Claudia L. on
I am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.
Debbie S. on
Thay really did a great job 😜
LORRAINE P. on
I liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.
ALI A. on
I appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!
Thelma C. on
The staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.
Julie G. on
The staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.
Kenya G. on
The staff is always very nice and helpful. Nina is the best.
JOY E. on
It's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago
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