Customer Reviews for U-Haul Moving & Storage at Palmdale Rd

Very friendly and helpful

Nothing

Unfortunately due to circumstances beyond my control, I had not paid my bill for sometime. A lien letter was sent, where I then immediately reached out to them. Throughly embarrassed while explaining my plight, they graciously allotted me a settlement if I came and picked things up same day. I am so grateful to them for working with me so I did not loose my belongs as that storage was the last bit of everything I owned. I know my account still holds a balance but I’m hoping to pay that off sooner than later so as to be in good standing with a company that demonstrates empathy—a trait all too rare in today’s society.

The staff performed a remarkable service and provided a great help to me. They are awsome team.

Every person I've met in the different facilities I went through were great. Thanks

Nothing at this time, under the circumstances you're working under. 🌹

The staff was always friendly and helpful; however the property was not well maintained and there was always trash, debris around my unit each time I would visit. Needs improvement on clean up.

The service was so great and remarkable.

Nothing was excellent

Helped set up auto pay

I always have a good experience here. I even have a storage here

the place was perfect

Customer service was great

This is a U-Haul company location has only 1 truck to rent. So one block away at another storage unit they have 10 U-Haul vehicles for rent and trailers plus another half mile down at a tire store they have three vehicles. The truck was cleanish but the windows were bad and I had to try cleaning them myself to drive at night home when I rented it at 7 PM The Uhaul app sucks. I had originally wanted to pick up the truck from the Lucerne Avenue location in Victorville but it changed somehow and I wanted it more than one day I had to call Lynn at 2:30 in the morning the day after I rented it because I couldn't get through on your phone lines. Too much trouble to rent a truck

As far as I'm concerned your employees in Victorville at the location on Palmdale Rd. are GREAT! Professional, very helpful and pleasant to deal with. I'm not sure if this is helpful with improving the next customers experience but a definite thumbs up to Nena Johnson and Iesha Guyot for making my day a goods one.

They took my dispute about a missing dolly I had originally tried to rent and gave me my refund early the next morning ! Super happy with their service and I recommend this location 100% !

Excellent facility and excellent staff. Had a great experience with the storage unit at this location, as well as when we rented a U-Haul truck on a couple of different occasions. Thank you!

U-Haul needs to update their security cameras. Cameras pointing directly at license plates driving in and out. I had my toy hauler stolen during business hours. This is the second bad experience I've had at U-Haul. The first experience someone broke into my trailer and stole my TV Xbox plus games and all my riding gear. I do not recommend keeping anything worth value at this place. But the staff is very professional. It's just a bad town anyway you look at it high crime.

Men’s was great!!! Great customer service and very helpful.

Nena was very friendly and helpful Thank you Nena.

Irene was wonderful big thumbs up

The manager lady was outstanding and on my check out the guy was as awesome as the lady

Ms. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.

I would recommend this location only. You all need to do better with informing your customers when issues arise instead of making them wait for long periods of time.

This was a nice U-Haul.

The service was totally great and remarkable.

Parking lot was small

Was happy with the service

After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.

Great customer service

Excellent staff. Very friendly, knowledgeable and helpful. Facilities are clean. Office clean. I like that there are gates, cameras, and an alarm system for each unit. Only 2 small issues: 1. Website and email both told me first month was free and a lock was provided free with unit rental, but when I came in person there was a $20 charge. There was a "service fee" for having the staff member do his job rather than doing it online and a fee for the lock. I would have gladly done it online, but I could not since it would give me the free lock, but charge me for the first month or give me the first month, but charge me for the lock. It felt like false advertising to me, the staff member seemed a little confused by it as well, but I don't think the facilities have any part in those deals. 2. The clicker for the gate doesn't work very well. I have to click it several times to open the gate and sometimes it does not work at all.

The staff at the Palmdale location were very friendly and accommodating. We decided to rent a storage unit at this location and Bradley did a great job communicating the process. What was expected of us as renters and what we should expect from them. He was very clear and thorough with instructions on when and where to return the truck and trailer as well. Though I did not get to meet the general manager she left a note in the storage unit thanking us for our business and telling us that we should call her if we ever have any questions or concerns. This small thing was a great touch to make us feel more welcomed and cared about. The people at this location are outliers and setting a great standard not just for U-Haul, but for all companies. If they ever needed their store windows cleaned or their trucks powerwashed, I'd make sure my company "Scrub-a-dub Doug" gave them a great deal!

Great customer service.

Nothing, I thought service was excellent and the people were great. Very pleased about the service.

The online process...everything should be preapproved before picking up not while on site

Lady at counter was excellent

Friendly and professional

Out of all the storage facilities that I have rented/seen the unit that was rented to me was very clean, smell nice and convenient. Most of all I had the pleasure of conversing with the onsite manager Nena and she was very nice and pleasant. This is the kind of customer service that I look forward to experiencing when walking into a business. The overall experience was just excellent. Thank you so very much for your time, consideration and pleasantry. You all definitely get five stars!! :)

Nina at the Uhaul in Victorville CA was the greatest very helpful and nice Everytime I talked to her.

Nena and her staff was amazing. Thank you for your time and support while we moved out stuff to your facility.

Your facility SUCKS!!!!! My trailer got broken into twice. The last time which was recent is going to cost me a lot of money. People I talk I tell them what happened to me and not to use your facility. Victimville !!!!!

Many thanks for every detail covered as I am a deaf senior

I appreciated all interactions every individual that attended or assisted me, it was a very pleasant experience all were professional caring and considerate, thank you all I appreciate all you do, God bless and keep it up, proud to have had this experience.

Everything was excellent and best customer service I would not complain I'll definitely come back again.

Lena the manager was so polite and courteous to me. My experience was good.

Ask for Sean. Sean will improve your experience each time you speak with him. Sean should have a position training staff on customer service experience. Sean is 5 stars. I've rented for the past 14 years with UHaul.

The experience was pleasant would rent a storage space from here again if need.

Very good facility

You folks are doing a terrific job. Please keep doing the same. Thanks Antonio Cabrera

VERY BAD EXPERIENCE. OUR RV HAD BEEN VANDALIZED TWICE. FIRST, THE WINDOW GLASS OF OUR RV WAS BROCKEN AND THE STAFF SAID, 'THE ONLY THING WE CAN SAY IS SORRY'. NOW, OUR CATALYTIC CONVERTER WAS STOLEN.

Cordial, attentive, fast. How can you beat that?

The customer service was great and welcoming.

I was unable to find the truck I needed in my area so I checked on this place which I had used before and they had the truck I need

I don't remember the gentleman that helps but he was really a great worker. It was Sunday morning and he was the only employee working, he did the greatest job trying to rush and help everyone. Kudos youngman you deserve a raise.

Keep on doing what you do. This place will always get my business

The manager was very knowledgeable and courteous.

None Person at counter was nice, inagiod mood and very helpfull.

Just keep up the great level of service

Nena was amazing, accommodating, friendly, and professional

Unit 1003 leaks but still great experience

Friendly, fast, efficient customer service!

When I asked the CSR if I can return the rental 6 hours later.... I wish I was told I was gonna get charged an arm an a leg. Better communication would help.

Truck drove like a champ but drank a ton of gas. 2400mi, spent over $800 in fuel. Had to purchase and replace the wipers but was later reimburse by U-Haul. A little weak on the hills but got us home.

Quick and easy

I reserved a pickup truck online but when I arrived at the facility I was told that since I had an out of driver's license that I had to rent a 10ft box truck instead. Not only did the box truck have a .20 cents per mile increase it also gets worse gas mileage. I am a local business owner that maintains a residence in california and a residence in arizona and to be treated like riff raff off the street because your facility has had a vehicle stolen by someone with an out of state driver's license is ridiculous. I own a marketing agency and have no problem letting everyone I know how I was stereotyped and subjected to your profit bump scheme..

Thanks great customer service.

Thanks

I felt very comfortable with my stuff being stored in your facility thank you and I will always recommend you. Michelle Aguilera

I was very happy with me renting a truck from long beach uhaul and was able to drive it to victorville and leave it there. Thank Uhaul.

Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.

Manager is terrific, always friendly

Moving is a stressful experience, but our u-haul rental, pickup, and then final drop off all went off without any problems. I'm taking this moment to thank all involved in transactions there. Thanks for the kind concerned knowledgable help with your products, and doing everything you guys could every step.

I have received nothing but top notch service from this location. AAA+++. Staff is very helpful and up front.

Excellent customer service !!! I will definitely be coming back . !!

The manager was so nice the staff was nice people friendly patient and kind

Nothing everyone was so very nice and helpful

Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.

Staff was friendly and helpful

The staffing & manager was very helpful very warm & accommodating which was nice for a change Thanks

They tried to get me for 130 dollars so make sure you check your receipt

Everything went good. The customer service was coming great.

It is becoming more & more dangerous INSIDE the gate because of others renting there. People sleeping & living in their units as well as the dregs of society renting there. It's Victorville not UHaul.

The staff was amazing and welcoming. They made my moving experience fast and easy. I would definitely utilize this U-Haul/storage facility in the future and recommend it to friends and family.

Nothing very pleased.

Great service. Clean facility

Both of the people that helped me were awesome. Give them both a raise since it's so hard to find good customer service oriented employees these days.

Keep up the good work!

the young lady that was working Sunday at 4:30 was very nice and helpful. thank you

Uhaul helped my emergency move go smoothly.

THE STAFF IS FRIENDLY AND GREAT CUSTOMER SERVICE, WITH EXCELLENT COMMUNICATION SKILL. ORGANIZED, CLEAN FACILITY.

Great place I would recommend

Great service.

My storage including several others were vandalized. I spent about 10 good months utilizing this facility so yes they are awesome.

Helpful, courteous, prompt staff. In the climate-controlled area, however, there is a problem with the lights going out in only 20 minutes inside. It is PITCH BLACK then, I was told so I had a light.

Very efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!

attendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open

Thank U 👍

I was very pleased with the way employees treated us and the way the area was maintained.

Thank you for helping me out in fixing what i needed

I wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.

Some friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too

customer service represented, gave excellent service, and was very nice, & helpful.

Very professional

I was and always have been very satisfied with my rental with hual whether it space or mobile equipment

very good service

Everything is great especially the rates.

Great service. Super staff.

The staff was extremely friendly and helpful at every interaction. I will definitely recommend.

There was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.

Thank you

A little pricey that’s all

Very secure place love it

Everything was great as usual

Good service

Very happy with customer service

I am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.

Thay really did a great job 😜

I liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.

I appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!

The staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.

The staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.

The staff is always very nice and helpful. Nina is the best.

It's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago