Customer Reviews for U-Haul Moving & Storage at Palmdale Rd

1,548 reviews

14598 Palmdale Rd   Victorville, CA 92392
(East of El Evado Rd)

(760) 243-5100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(760) 243-5100

14598 Palmdale Rd
Victorville, CA 92392
(East of El Evado Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Ciro M.  |  Overall Experience 
Rating:
5.0

Everyone is very polite,a plus for me. Thank you 😊.

YOLANDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin P. 
Rating:
5.0

Customer did not leave a comment.

Jauvon A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

You good

HASAN A. 
Rating:
5.0

Actually I was taking care pretty well it was perfect 🤩 experience.

Luis D. 
Rating:
4.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Great customer service, explained everything. Fast service

Michael H. 
Rating:
5.0

Great customer service! Friendly, and efficient! I would highly recommend.

Kim L. 
Rating:
5.0

They where great!

Debbie P. 
Rating:
5.0

The staff is fantastic!!!!!!

Wilhelm F. 
Rating:
5.0

Customer did not leave a comment.

Viktor P. 
Rating:
5.0

Good staff

gerardo A. 
Rating:
5.0

Keep up the great work

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

perry L. 
Rating:
5.0

Have a light fixture in the box trailer one in the front corner the other at the opening of the door.

JEANETTE R. 
Rating:
3.0

Prices

Emmanuel G. 
Rating:
5.0

Customer did not leave a comment.

Diamond E. 
Rating:
5.0

Customer did not leave a comment.

Wilhelm F. 
Rating:
5.0

Customer did not leave a comment.

Gene A. 
Rating:
5.0

Great customer service. Quick check-out process. Nena was excellent

Kevin C. 
Rating:
5.0

Great staff! Would definitely store here again. Thank you!!

Joshua B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

Keisha B. 
Rating:
4.0

I thought the people were friendly and helpful. Van was clean comfortable. I would rent from them again and recommend the to friends.

judith B. 
Rating:
5.0

Excellent Customer Service

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA R.  |  First Impressions 
Rating:
5.0

Customer service has always been very nice and helpful.

TAMMY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davina M. 
Rating:
5.0

the staff was always helpful

Jim R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKESIA A. 
Rating:
5.0

Nice and professional personal,.👍

Rene J.  |  Overall Experience 
Rating:
4.0

Access hours should be earlier than 7am and 9am (sunday). Access hours should be no later than 6am (sunrise) since most people, like myself, want to get an early start in moving items in or out. Especially, Sunday (weekend - opens at 9am) when most people do not have to go to work. The office is very well maintained, but the outside where the lockers are located need to be swept once in a while. Not once have I come into my storage bin without trash in front of it. Otherwise, everything is good to go. Nena is a great host.

Leo T.  |  Overall Experience 
Rating:
5.0

Very Professional..

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

I did my reservation on my phone and I went in & Met Ms. Nene and she is a doll. Very helpful and very good attitude and she was cleaning & that let me know that I was in good hands. Restroom is available & CLEAN DID I SAY CLEAN.. SHOUTOUT Ms. Nene and crew

Tameekca B.  |  First Impressions 
Rating:
5.0

Thanks

RONDIE L.  |  Overall Experience 
Rating:
5.0

Great staff and friendly, curtiouse

Brenton M. 
Rating:
5.0

I appreciate you guys. I love your business. Thank you for everything. I'm so happy 😊

Sally L.  |  Overall Experience 
Rating:
5.0

Staff went above & beyond for us.

NIGEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario N. 
Rating:
5.0

Customer did not leave a comment.

INGRID Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray R. 
Rating:
4.0

Customer did not leave a comment.

Nardare R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diego L. 
Rating:
5.0

This facility had the friendliest staff I ever experienced. Thank you for your service when I needed it.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONDRE M.  |  First Impressions 
Rating:
1.0

Was way to overpriced. Never renting again!!

Javier L. 
Rating:
5.0

Customer did not leave a comment.

MONEET A. 
Rating:
5.0

Jesse was so helpful and amazing to be around. He is the best employee EVER! So sweet and adorable! I love Sundays when he works! Great job Jesse! U Da Best!

Tatianna F. 
Rating:
4.0

Everything was good except for the large units were not available. But the young man that help me did a great job thank you much

JERMEL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

MARIA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

bobby s.  |  Overall Experience 
Rating:
5.0

Great customer service.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Vary friendly ladys,lady's, helpful

Brenton M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Q. 
Rating:
5.0

Service was Excellent and Quick

VERA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kreon B. 
Rating:
3.0

Customer did not leave a comment.

Regina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

When I was looking for an nice and clean place to have my belongings stored, I chosen U-Haul on Palmdale Rd in the city of Victorville. Staff Nena Johnson was friendly, helpful and professional . I knew my belongings were safe and secure.

Juanita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Nothing bad to say, everyone was helpful and nice all the time. Keep up the good job.

eduardo g.  |  Overall Experience 
Rating:
5.0

Nela and Staff provided excellent service and assistance it was a seamless experience and I'll be back asap.

Stephen Louis H.  |  Overall Experience 
Rating:
5.0

We love ninna

LAPRESSIOUS A.  |  Overall Experience 
Rating:
5.0

Awesome experience, very friendly staff

jessica t.  |  Overall Experience 
Rating:
4.0

Explain more clearly that you will send a text to the customer to exam the truck before they take it, and if they return the truck after hours there's an on line check in system so they don't get charged a processing fee for the company checking the truck in

Katheryn W. 
Rating:
4.0

Customer did not leave a comment.

Dennis A.  |  Overall Experience 
Rating:
5.0

Great location, great staff

Wilhelm F. 
Rating:
5.0

Very friendly staff who was easy to work with and had plenty of smiles to share.

Joshua B.  |  First Impressions 
Rating:
5.0

Super friendly staff. Big smiles and a pleasure to work with.

Joshua B. 
Rating:
5.0

Nena the manager at that location is absolutely phenomenal ! Covid destroyed our business & turned our would upside down. Her accommodating manner through us having to go to AZ & then returning to CA was horrible, however Nena was a real blessing & a joy to deal with in providing 4 different storage spaces & trucks. She was a light in a major storm. My wife has a mental illness that is cyclical & and was peaking because of the stress & Nena & her staff were exceptionally kind to her where other have been less than compassionate when engaging with my wife. Not only my experience but I witnessed her deal with some very undesirable & unreasonable people when entering the office & she stood her ground while maintaining her professional composure far beyond what patience level would have allowed. I am 63 & have been self employed since I was 17 & can look back & say why was I not so fortuned to have had employee's with such a heart & dedication to their cause? I have been renting & packing U-haul trucks since I was 15 & have done so more than I care to admit, So consider the fact that I have had many experiences with many U-haul locations over the years with some very negative experiences to compare. This is defiantly an U-haul team player & should that should be considered for advancement into a regional position the next time an opening comes available. She is a cool cookie with an unwavering heart of gold & it is very rare & you can not train it into an individual through a cooperate manual. Douglas S. Boyd, CEO, Factory Home Development, 760-877-8724

Douglas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

The customer service at this location is 5 star!!!

Wilhelm F. 
Rating:
5.0

Customer did not leave a comment.

Karen V.  |  Overall Experience 
Rating:
5.0

Staff was great!!

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Krystal C.  |  Overall Experience 
Rating:
1.0

This was NOT the location we chose for pickup, and no courtesy call to let us know the location was changed, without our knowledge or consent. This added at least an hour to our pickup. Also, uHaul changed our drop off location as well. So, what good is it to make the arrangements/order online, when they make changes to your order without your knowledge. Print your initial order as soon as you have made your arrangements, because it's very possible uHaul will make changes to it.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Wilhelm F. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Feliza h.  |  Overall Experience 
Rating:
5.0

Nina is great!

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Phillip T. 
Rating:
5.0

manager was very nice and helpful

Jim R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mildred N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mildred N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYMLA M.  |  First Impressions 
Rating:
5.0

Thank you for being convenient and accessible

Erika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika W. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Dalton M. 
Rating:
5.0

Nothing

Rubio L. 
Rating:
5.0

KEEP UP WITH THE GOOD ATTITUDE & RESPECT 😊 WE FEEL COMFORTABLE WITH THE EMPLOYEES THERE👍 THIS IS OUR ONLY NUMBER #1 PLACE TO RENT A U-HAUL TRUCK 👏👏👏THANK YOU!

Fernando P. 
Rating:
5.0

Customer did not leave a comment.

Blanca R. 
Rating:
5.0

Staff Neena was very nice and professional

Jacquelyn (Jackie) P.  |  First Impressions 
Rating:
5.0

The staff at this location are absolutely the BEST!!!! Nene is fantastic! They worked with me through this COVID-19 pandemic and were very understanding and supportive in allowing to keep my items. Tatiana even found some old photographs and valuable documents I had not seen so they would nit be destroyed. By far the best storage facility. They deserve high praise and a raise.

John S.  |  Overall Experience 
Rating:
5.0

Great customer service. Very efficient. Friendly. 👍🏽

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Karen V.  |  First Impressions 
Rating:
5.0

The staff was wonderful and took care of all our needs.

Karen V.  |  Overall Experience 
Rating:
5.0

That staff was extremely helpful at any time. They would go the extra mile to help me unlock my unit if I was having problems with my hands. Super friendly and willing to answer any questions I may have. I'd give them a 10 out of 10.

Doreen D.  |  Overall Experience 
Rating:
5.0

Nena is awesome and always helpful.

Lacandace L. 
Rating:
5.0

Very friendly staff, efficient, and very knowledgeable. Thank you

Juan B.  |  First Impressions 
Rating:
5.0

Didn't have the item I reserved but found a location near by for me to pick up and allowed me to return it to them thank you

RAYSHAWNDRA G. 
Rating:
5.0

Customer did not leave a comment.

victoria p.  |  First Impressions 
Rating:
1.0

I'll escalate my issue(s) to corporate

Lateisha H. 
Rating:
5.0

Process for checking in and now checking out was very quick. Appreciated using this facility.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
5.0

The Rental Truck Ran Beautiful! But The Only Thing Honestly The Inside Cab Needs To Be Wiped Down & And Clean. And The Service MRS. FLORES SHE TOOK OUR ORDER EXCELLENT!!!!!!!!! NO COMPLAINTS😊 I APOLOGIZE FOR LATE RESPONSE🙏

Fernando P. 
Rating:
5.0

Very professional and Courteous

Damain M.  |  Online Move In 
Rating:
5.0

Great sociable manager, Nena.

Leo T.  |  First Impressions 
Rating:
5.0

Great place, easy access, competitive pricing, and great customer service, Nena was very friendly, and helpful, and quik

Karen R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl O. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Oladayo O. 
Rating:
5.0

I have known the Manager "Nena" at this location now for 3 years. I owned a Mortgage company for 25 years. I asked myself why could I not find employees like her when I was in business ? She Is fabulous & should be considered for promotion to upper management within the U haul cooperate organization.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

krystal S. 
Rating:
5.0

Customer did not leave a comment.

Penny C.  |  Overall Experience 
Rating:
5.0

Great experience! Got to the storage after having some major issues on the road, which made me late for do off. This facility heard about my troubles abs made adjustments for me so that I wouldn't incur any extra fees. I can't say enough about the staff! They were more than friendly. They're kind. They really work with you personally to accommodate you. No cookie cutter faculty/ company! Again, GREAT experience!

Nadine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

All 3 employees that I encountered and helped me were excellent, and made the entire process very easy

jeremiah w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  First Impressions 
Rating:
5.0

Nena was great. She went out of her way to find me what i needed. Called me back when she said she would. Just over all great service and great staff.

theresa m.  |  First Impressions 
Rating:
5.0

staff very professional most helpful and pleasant to work with made me feel comfortable, management always available to assist my needs, thank you.

Polito R.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly. I am not happy with my online experience. I have tried off & for the past several years to try to set up so I pay for my unit online. I have been unable to get my card entered into the system. That has been my only issue.

Robin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda C. 
Rating:
1.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Check out and in was super fast and convenient. Staff was friendly and my 14 year old truck drove surprisingly well. This location is my go to when ever I need to move large or heavy objects. Pricing is also very fair while staying in town

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

august b.  |  First Impressions 
Rating:
5.0

The ladies I spoke with we’re very nice and really wanted to help!

Jacob R.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly Atmosphere was inviting clean outstanding customer Service Best Pl., I’ve been in years

Cynthia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Jauqise was super friendly and very helpful. I was in and out fast.

Wendy V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A.  |  Overall Experience 
Rating:
5.0

None at this time 😃

joyce P.  |  First Impressions 
Rating:
5.0

The staff here is wonderful taking a staff member to help me was throwing and explaining everything very nice extremely efficient customer service skills up to par made me feel comfortable and welcome I would recommend this place to anyone. The only reason I say access hours are not convenient it's because I'm only able to access after work and I work all day other than that the representative that help me it was great so thank you for keep my experience a good one.

mark m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Nadia V.  |  First Impressions 
Rating:
4.0

I LOVE THE STAFF THEY WERE ALL PROFESSIONAL AND FRIENDLY AND TO BE HONEST THATS THE BEST STORAGE I HAVE EVER HAD

angela L.  |  Overall Experience 
Rating:
5.0

Great place and people

Alton E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trini C. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Price was higher than I first thought.But Very good service.

fabian s.  |  First Impressions 
Rating:
5.0

Your staff was great. Excellent customer service. Thank you! 😊

Ana M. 
Rating:
3.0

The price was a bit much and I had a hard time with my payments due to hardship during this pandemic.

Neyia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SoCal furniture R.  |  First Impressions 
Rating:
5.0

Awesome customer service

CHENA C. 
Rating:
5.0

The ladies at this location were awesome!! I have had to rent many Uhaul's and I must say this experience was one of the top! The location was kept very clean and the truck was cleaned and sanitized before it was rented out to me.

Nicole S. 
Rating:
2.0

Was not able to move in. Went to the unit, it was locked. Tried the code give to access gate to leave, did not work. On Wednesdays they close at 7, access to units also is over at 7. Ended up asking for a refund. Pending refund.

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

retania b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ramona J.  |  First Impressions 
Rating:
5.0

Nena and Iesa were very helpful, friendly, professional and excellent communication skills.

Jason P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Truck was dirty when I picked it up I had to sweep it out.

Luis R. 
Rating:
5.0

The manager has always been extremely helpful.

candace l.  |  First Impressions 
Rating:
5.0

Manager was great. Helped any time with my questions and she had every time I had a question. She always was very friendly and always had a smile to Welcome me onto the storage lot. She was very helpful.

JAMES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca J. 
Rating:
5.0

I appreciate the professional and courteous staff that assisted my move in as well as my move out. Very smooth and easy. Thank you.

MARILYNN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
5.0

The manager, Nena, and her staff are the most helpful and friendly. She does an excellent job and goes over an above to help. Much appreciated!

darin l.  |  Overall Experience 
Rating:
5.0

Nice spot very clean

joshua o.  |  First Impressions 
Rating:
5.0

Wonderful Stafd

Arturo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.

Ailene P.  |  First Impressions 
Rating:
5.0

Everything was great. The movers I hired through u haul was excellent!

Christioun O. 
Rating:
5.0

Wonderful staff

Arturo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

El G. 
Rating:
5.0

nena is absolutely the best haul employee I have ever dealt with in my life she went more then above and beyond to help me she deserves a major raise!

Robert K.  |  Overall Experience 
Rating:
5.0

Renting from this location was a great experience! I will be renting again in the future!

Ariana H. 
Rating:
3.0

It started raining on our trip and windshield wipers were rotted.

Victor M. 
Rating:
3.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Great friendly service

byron h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quy V.  |  Overall Experience 
Rating:
4.0

Nena, is a great Manager, always helpful and friendly.

BRYAN K.  |  Overall Experience 
Rating:
5.0

My unit was always secure, there was no rat or rodent infestation and the area was always clean. Customer service was awesome.

CHRISTOPHER C.  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful BUT the facility wasn't a safe place to store my RV. Two times my RV was broken into and vandalized as well as my truck while it was stored there.

DAN S.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful

Mary P. 
Rating:
5.0

Nothing

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Sheila W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred N.  |  First Impressions 
Rating: