Nothing bad to say, everyone was helpful and nice all the time. Keep up the good job.
eduardo g. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Palmdale Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nela and Staff provided excellent service and assistance it was a seamless experience and I'll be back asap.
Stephen Louis H. | Overall ExperienceWe love ninna
LAPRESSIOUS A. | Overall ExperienceAwesome experience, very friendly staff
jessica t. | Overall ExperienceVery friendly staff who was easy to work with and had plenty of smiles to share.
Joshua B. | First ImpressionsNena the manager at that location is absolutely phenomenal ! Covid destroyed our business & turned our would upside down. Her accommodating manner through us having to go to AZ & then returning to CA was horrible, however Nena was a real blessing & a joy to deal with in providing 4 different storage spaces & trucks. She was a light in a major storm. My wife has a mental illness that is cyclical & and was peaking because of the stress & Nena & her staff were exceptionally kind to her where other have been less than compassionate when engaging with my wife. Not only my experience but I witnessed her deal with some very undesirable & unreasonable people when entering the office & she stood her ground while maintaining her professional composure far beyond what patience level would have allowed. I am 63 & have been self employed since I was 17 & can look back & say why was I not so fortuned to have had employee's with such a heart & dedication to their cause? I have been renting & packing U-haul trucks since I was 15 & have done so more than I care to admit, So consider the fact that I have had many experiences with many U-haul locations over the years with some very negative experiences to compare. This is defiantly an U-haul team player & should that should be considered for advancement into a regional position the next time an opening comes available. She is a cool cookie with an unwavering heart of gold & it is very rare & you can not train it into an individual through a cooperate manual. Douglas S. Boyd, CEO, Factory Home Development, 760-877-8724
Douglas B. | Overall Experiencemanager was very nice and helpful
JIMMIE R. | First ImpressionsThank you for being convenient and accessible
Erika W. | First ImpressionsStaff Neena was very nice and professional
Jacquelyn (Jackie) P. | First ImpressionsThe staff at this location are absolutely the BEST!!!! Nene is fantastic! They worked with me through this COVID-19 pandemic and were very understanding and supportive in allowing to keep my items. Tatiana even found some old photographs and valuable documents I had not seen so they would nit be destroyed. By far the best storage facility. They deserve high praise and a raise.
John S. | Overall ExperienceThe staff was wonderful and took care of all our needs.
Karen V. | Overall ExperienceThat staff was extremely helpful at any time. They would go the extra mile to help me unlock my unit if I was having problems with my hands. Super friendly and willing to answer any questions I may have. I'd give them a 10 out of 10.
Doreen D. | Overall ExperienceVery friendly staff, efficient, and very knowledgeable. Thank you
Juan B. | First ImpressionsVery professional and Courteous
Damain M. | Online Move InGreat sociable manager, Nena.
Leo T. | First ImpressionsGreat place, easy access, competitive pricing, and great customer service, Nena was very friendly, and helpful, and quik
Karen R. | First ImpressionsAll 3 employees that I encountered and helped me were excellent, and made the entire process very easy
jeremiah w. | First ImpressionsNena was great. She went out of her way to find me what i needed. Called me back when she said she would. Just over all great service and great staff.
theresa m. | First ImpressionsStaff was extremely helpful and friendly. I am not happy with my online experience. I have tried off & for the past several years to try to set up so I pay for my unit online. I have been unable to get my card entered into the system. That has been my only issue.
Robin A. | First ImpressionsThe ladies I spoke with we’re very nice and really wanted to help!
Jacob R. | First ImpressionsStaff was very helpful and friendly Atmosphere was inviting clean outstanding customer Service Best Pl., I’ve been in years
Cynthia H. | First ImpressionsNone at this time 😃
joyce P. | First ImpressionsNena and Iesa were very helpful, friendly, professional and excellent communication skills.
Jason P. | First ImpressionsThe manager has always been extremely helpful.
candace l. | First ImpressionsNena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.
Ailene P. | First ImpressionsHelped set up auto pay
Daralee k. | First ImpressionsCustomer service was great
LaSondria W. | First ImpressionsMs. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.
elaina k. | First ImpressionsNana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.
Portia A. | First ImpressionsGreat customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.
Jeanette K. | First ImpressionsGreat service. Clean facility
Tammy M. | First Impressionscustomer service represented, gave excellent service, and was very nice, & helpful.
Mary M. | First ImpressionsThay really did a great job 😜
Debbie S. | Reservation