Customer Reviews for U-Haul Moving & Storage at Palmdale Rd

1,478 reviews

14598 Palmdale Rd   Victorville, CA 92392
(East of El Evado Rd)

(760) 243-5100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 243-5100

14598 Palmdale Rd
Victorville, CA 92392
(East of El Evado Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing bad to say, everyone was helpful and nice all the time. Keep up the good job.

eduardo g.  |  Overall Experience 
Rating:
5.0

Nela and Staff provided excellent service and assistance it was a seamless experience and I'll be back asap.

Stephen Louis H.  |  Overall Experience 
Rating:
5.0

We love ninna

LAPRESSIOUS A.  |  Overall Experience 
Rating:
5.0

Awesome experience, very friendly staff

jessica t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis A.  |  Overall Experience 
Rating:
5.0

Very friendly staff who was easy to work with and had plenty of smiles to share.

Joshua B.  |  First Impressions 
Rating:
5.0

Nena the manager at that location is absolutely phenomenal ! Covid destroyed our business & turned our would upside down. Her accommodating manner through us having to go to AZ & then returning to CA was horrible, however Nena was a real blessing & a joy to deal with in providing 4 different storage spaces & trucks. She was a light in a major storm. My wife has a mental illness that is cyclical & and was peaking because of the stress & Nena & her staff were exceptionally kind to her where other have been less than compassionate when engaging with my wife. Not only my experience but I witnessed her deal with some very undesirable & unreasonable people when entering the office & she stood her ground while maintaining her professional composure far beyond what patience level would have allowed. I am 63 & have been self employed since I was 17 & can look back & say why was I not so fortuned to have had employee's with such a heart & dedication to their cause? I have been renting & packing U-haul trucks since I was 15 & have done so more than I care to admit, So consider the fact that I have had many experiences with many U-haul locations over the years with some very negative experiences to compare. This is defiantly an U-haul team player & should that should be considered for advancement into a regional position the next time an opening comes available. She is a cool cookie with an unwavering heart of gold & it is very rare & you can not train it into an individual through a cooperate manual. Douglas S. Boyd, CEO, Factory Home Development, 760-877-8724

Douglas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Feliza h.  |  Overall Experience 
Rating:
5.0

manager was very nice and helpful

JIMMIE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mildred N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mildred N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYMLA M.  |  First Impressions 
Rating:
5.0

Thank you for being convenient and accessible

Erika W.  |  First Impressions 
Rating:
5.0

Staff Neena was very nice and professional

Jacquelyn (Jackie) P.  |  First Impressions 
Rating:
5.0

The staff at this location are absolutely the BEST!!!! Nene is fantastic! They worked with me through this COVID-19 pandemic and were very understanding and supportive in allowing to keep my items. Tatiana even found some old photographs and valuable documents I had not seen so they would nit be destroyed. By far the best storage facility. They deserve high praise and a raise.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen V.  |  First Impressions 
Rating:
5.0

The staff was wonderful and took care of all our needs.

Karen V.  |  Overall Experience 
Rating:
5.0

That staff was extremely helpful at any time. They would go the extra mile to help me unlock my unit if I was having problems with my hands. Super friendly and willing to answer any questions I may have. I'd give them a 10 out of 10.

Doreen D.  |  Overall Experience 
Rating:
5.0

Very friendly staff, efficient, and very knowledgeable. Thank you

Juan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
5.0

Very professional and Courteous

Damain M.  |  Online Move In 
Rating:
5.0

Great sociable manager, Nena.

Leo T.  |  First Impressions 
Rating:
5.0

Great place, easy access, competitive pricing, and great customer service, Nena was very friendly, and helpful, and quik

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

All 3 employees that I encountered and helped me were excellent, and made the entire process very easy

jeremiah w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  First Impressions 
Rating:
5.0

Nena was great. She went out of her way to find me what i needed. Called me back when she said she would. Just over all great service and great staff.

theresa m.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and friendly. I am not happy with my online experience. I have tried off & for the past several years to try to set up so I pay for my unit online. I have been unable to get my card entered into the system. That has been my only issue.

Robin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

august b.  |  First Impressions 
Rating:
5.0

The ladies I spoke with we’re very nice and really wanted to help!

Jacob R.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly Atmosphere was inviting clean outstanding customer Service Best Pl., I’ve been in years

Cynthia H.  |  First Impressions 
Rating:
5.0

None at this time 😃

joyce P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia V.  |  First Impressions 
Rating:
5.0

Nena and Iesa were very helpful, friendly, professional and excellent communication skills.

Jason P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

The manager has always been extremely helpful.

candace l.  |  First Impressions 
Rating:
5.0

Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.

Ailene P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mildred N.  |  First Impressions 
Rating:
5.0

Helped set up auto pay

Daralee k.  |  First Impressions 
Rating:
5.0

Customer service was great

LaSondria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  First Impressions 
Rating:
5.0

Ms. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.

elaina k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yessica A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
5.0

Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.

Portia A.  |  First Impressions 
Rating:
5.0

Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.

Jeanette K.  |  First Impressions 
Rating:
5.0

Great service. Clean facility

Tammy M.  |  First Impressions 
Rating:
5.0

customer service represented, gave excellent service, and was very nice, & helpful.

Mary M.  |  First Impressions 
Rating:
5.0

Thay really did a great job 😜

Debbie S.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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    Propane

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