Great customer service
RICHARD F | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Palmdale Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect
Tiffany H | First ImpressionsNice and clean place, very professional staff especially the manager Nena, I know this facility for long time. I would recommend this place to anyone.
ROXANNE R | First ImpressionsAll good perfect. Service
JUAN H | Overall ExperienceNina was very nice and helpful on such short notice.
STEVEN SN/A
CONNIE C | Overall ExperienceGreat service overall .
ANTONIO G | Overall ExperienceMrs.Nena was a very pleasant person to work with for the time I was in the storage and she made sure everything I needed was taken care of thank you Mrs. Nena!!!❤️❤️❤️
NATALIE H | Overall ExperienceThe service was great and kept clean.
JOHN M | Overall ExperienceKeep Being Courteous and Hospitable I always enjoy coming back everyone is Awesome. Mina is Always A Blessing
SANDRA COur attendant "Jessie" was extremely professional and knowledgeable for a young person. His attention to detail and superb customer service exceeded our expectations. Definitely a "Manager in training!"
EDDIE P | First ImpressionsGreat service.
CARMEN PThanks for everything. We appreciate all of your hard work!
DARRIESE W | Overall ExperienceLooooooooooove the old truck storage containers. Staff is incredible - super clean facility.
DEE S | First ImpressionsI tried to return the vehicle after hours but the app would not allow me to take the necessary return photos even though my camera was active. My brother was with me and he is an IT technician and he could not fix this issue. Then I was charged for an improper check out.
STEVEN HThe front desk lady went above and beyond to accommodate me during my rental
RANDY TNena made it easy for me Like family
CATHERINE M | Overall ExperienceI’ve used this business for a full two years Ms. Nina and her staff was helpful and friendly. If I had to recommend a Uhaul storages place in Victorville, Ca if will definitely be this facility. Thank you Nina and to all your staff for a great experience at Palmdale Rd. Uhaul. May God bless you all.
ELIZABETH H | Overall ExperienceVery friendly staff. Awesome customer service.
ERNEST Z | First ImpressionsNena was helpful and she took us see where are storage was for the first time so we would know where to find it. She answered all are questions.
Clinton D | First ImpressionsEmployees was always nice and helpful!!
LEEANN W | Overall ExperienceVery nice people
DAVID D | Overall ExperienceGreat customer service! Thank you’
KATHRYN SI never moved in nor did I visit the facility so I cannot answer these questions
KRISTY S | Overall ExperienceFriendly customer service Physically helpful I’m crippled
SHARON G | First ImpressionsStaff was very helpful and friendy. They answered all my questions and the whole moving process from truck pick up to drop off and storage went smoothly. Would recommend them.
DEBORAH M | First ImpressionsEverything was fine. I have no problems with anything.
LISA CVery good experience.
Dawn HNina awesome
JERMAINE B | First ImpressionsIn a world where customer satisfaction generally takes a backseat to profit margins, U-Haul has taken a leap backwards to a time of congeniality, gratefulness and a good ol' "Customer is King" mentality. When picking up my 20' moving truck I was greeted by an energetic young women whose smile was enchanting and informative nature honed to perfection. The vehicle was waiting and I was on the road in minutes. Upon my return I was greeted by a wonderful woman, the site U-haul manager, Nena Johnson. Again, I was greeted with a kind smile and attentive ear. I was processed in minutes, my questions were answered and I was on my way. This had been a heavy time in my life and Nena, her staff and U-haul had made it a bit lighter. I can't be more thankful and clear.
THOMAS KKeep up the good job
JOYCE WThank you
KATRINA B | Overall ExperienceNena is a gem! Helpful and even laughed at my bad jokes. Definitely would recommend this place!
JASON H | First ImpressionsThe manager and staff worked very well during my time there and were extremely helpful in times of need. Communication was excellent as far as Communication and online access. Moving out of state during Covid 19 was difficult but I was able to trust my belongings to this facility. Thank you so much U- haul!
Shenae S | Overall ExperienceAdd some more furniture or display products in the HUGE empty front office rooms Serious though amazing job staff
CHARLES EThanks Nina. I appreciate your wonderful customer service and support with courtesy that you have shown me for the four years I had my storage. Thank you
Monique C | Overall ExperienceAmazing customer service and support definitely would recommend this place
MIGUEL H | Overall ExperienceI would suggest they not take off for lunch and leave the office closed during business hours. You need to have staffing at this particular location or any location or buy it open the hours that it states.
JOSEPH LVery helpful and accommodating! Among the best staff at U HAUL I have ever seen! Nena is awesome!
TYLER BJust keep up what you do
Nancy EI have found that this location is the best in every way. Most of my rentals are available within a time frame that fits my needs. Staff is always friendly, professional and ready to help.
PERRY BNena is the best
Jim B | Overall ExperienceWe were supposed to drop off the truck & car hauler in Helendale Ca but ended up having to drop off in Victorville Ca.The gentlemen there was very helpful & was able to make the drop off happen. Thank you.
TERRENCE WVery nice and fun to talk to. Can not remember her name But is super nice to do business with
dennis m | First ImpressionsNo improvement necessary.
QUINTIN PWill recommend, clean well lit. Good customer service.
Clementina M | Overall ExperienceNone.
Francisco S | First ImpressionsThe only issue was back up camera was not working other than that everything was great.
Jason SEveryone I have dealt with at this location has been friendly, helpful, and attentive.
Robert GThank you for everything
Steven J | Overall ExperienceNina is amazing!! What a sweet lady! Ty
SHERRY L | Overall Experience10/10!
Tyreanna D | Overall ExperienceCame rented a uhaul charge my card went to my storages started loading up notes no dolly was in the truck. Asked why there’s no dolly in the truck for moving / transport and can I pls get on and was told there wasn’t one available. 15 min later I was told there was a truck with dolly available and I had to change trucks in order to use the truck with the dolly on it. I just returned the truck requested my money back. Was never refunded
CALVINSIA S | Overall ExperienceNot sure
EMMA TThey was friends
DYMITE COur sale rep was so helpful and friendly! Total satisfacted
VALERIE GNena was a great help she took a lot of the stress of moving right off thank you!!
Latierra SThey were a big help. No nonsense. No problem. Friendly
DAVID SGreat Customer service thank you
NATALIE HTHE BEST OF THE BEST A+++++++
Jose Q | Overall ExperienceGood service
Sonia AGreat Customer Service
GUILLERMO HThis experience at this location was very good with no surprises. Everyone from the manager on down was professional, informative and friendly. The contract was exactly as explained and all charges were accurate. The equipment and location were clean and well maintained. Thanks Everyone!!
Richard EJust continue the excellent service.
Norma MThe check in was quick and we got the truck right away. The service is excellent and I would recommend it.
ANALLELY PI appreciate the help I received.
ROBIN B | First ImpressionsVery friendly staff, had what I needed, efficient process
Rachel GLove it
Deidre W | Overall ExperienceIve been using UHaul several times now and my experiences have been great...Keep up the good work...Thank you
Ricardo RThe representative was very knowledgeable, helpful, and personable which made the experience even more enjoyable.
Kenneth H | First ImpressionsStorage facility was easily located,easy access,liked gate opener,no code,staff very friendly
Diane M | First ImpressionsNice manager AND employee
lavada w | Online Move InNena Johnson was very courteous and nice and address all my needs.I will highly recommend this u-haul to family and friends.
Joanna BIt's a very good place and staffing is very nice to you 😊
JERMAINE A | Overall ExperienceAbsolutely fantastic
GLENN Z | Overall ExperienceThanks so much
Kourtney w | First ImpressionsYou had everything I needed and more thank you for your service
nikki ANene is an excellent manager.
TAMERA W | Overall ExperienceCan’t think of anything! Was very satisfied!
Randall GThanks U-Haul staff Excellent service. Ms,Parker
Theresa P | First ImpressionsThe manager was awesome. She did EVERYTHING she could to accomodate me... but they did not have the hand truck I had reserved. She called around to other local U-hauls to try to find one for me. She found an appliance dolly at a U-Haul down the street. I went there and picked it up. She gets an A+++ for initiative and CARING about my dilemma. I can't hold her responsible for the U-haul website's flaw that allowed me to RESERVE equipment that wasn't available.
William BJesse was really helpful
DIANA Y | First ImpressionsThe staff is very helpful and friendly they go out their way too make sure everything is right for you.
Marla J | First ImpressionsNena is awesome :)
MEAGIN B | Overall ExperienceHave the coffee area more inviting to a cup of coffee. Thanks, to the 2 ladies that help me. They were very helpful. I believe one of them her name was Nena J. Much appreciate you.
JOSE BI've used these services 3 times since moving to the High Desert in 2022. Every time I have, Jocelyn was the customer service rep I worked with. Each time she has been absolutely kind, professional, accommodating, and knowledgeable. She is so friendly, and I am so glad to see her for my moving needs (I don't expect her to remember each time, but I for certain remember her!) She is great. I also am a loyal customer to UHaul, and will only use this company if I need to move or transport belongings. Thank you, Jocelyn and Uhaul!
MICHELLE FThe representative at that location, Joscelyn showed complete willingness and knowledge of customer satisfaction. the employee was well-educated in company policies and procedures. She also demonstrated hands-on equipment inspection, connection, and disconnection procedures. My Uhaul expert experience was everything I need to complete my mission.
JESSE TAwesome customer service
Glenda jNone, Always Excellent and Courteous. Blessings
SANDRA CVery pleasant and extremely help. The manager was awesome and assisted me when I had issues.
STEVE S | First ImpressionsU haul meat all my needs thank you.
SEBRENDA A | Overall ExperienceThe only thing I recommend is that they check their trucks for power . The truck I rented drove really slow it didn’t have much power . I’m so glad I didn’t need to go on the freeway. Also , I forgotten my storage unit number . I tried to find it in my paper work for truck rental it wasn’t there . It would have been nice if I had it there as references to look at in case I forget. Customer service is amazing though and the location and storage units clean . I am really happy for uhaul and recommend it to anyone looking to rent a truck or need a storage unit.
Carolyn VI love the whole staff!!!
Roseann L | Overall ExperienceVery pleased and clean
JULIANA M | First ImpressionsJocelyn Ortiz has great Customer Service. I will use this location again based on her Awesome Customer Service. I appreciate it.
Tiffany MExcellent service.
VANESSA QNothing. Keep doing what you do.
Francine GCustomer service was amazing. Easy and fast check in and out for rental truck. I would definitely say this rental place is a must for your moving and storage needs.
Stacy BEveryone at this facility was so nice and welcoming and helpful, I will always be grateful for all the help we received!
Linda O | Overall ExperienceNena was so helpful!!!! With the craziness of moving from one city to another she was such a positive light and breathe of fresh air.
Clifford A | First ImpressionsThe site manager Nena I think her name was. Was EXTREMELY helpful and accommodating to both me and my wife and is the reason why we actually rented storage from that location 14598 Palmdale Rd, Victorville, CA 92392. She was delightful to work with.
Clifford AThe staff at this U-Haul were professional and friendly!
Terri U | Overall ExperienceGreat place to keep my property safe . reasonable prise.to rent......
SEBRENDA A | First ImpressionsAdd a dollie
Elizabeth OThe manager and her staff goes the extra mile to give a professional and friendly service. I appreciate the comfort and attention they give for each of their customers. Well done and I will forever refer your store to everyone of my customers and friends. Taz
Darvin GEvery one who helped me here had excellent customer service skills and were very friendly and helpful.
ANDREA B | First ImpressionsNo problems at all. Great customer service from both guys. Professional and friendly attitude towards every customer.
Perry BHize el check in en línea y la entrega muy rápida, el personal muy amable y al entregarla fue igual de rápido
Sergio MI love the whole staff they were very helpful and awesome!! I totally recommend anyone that needs storage space here! Whenever I will need them I will absolutely come back!!
ANA E | Overall ExperienceFriendly folks! Prompt assistance. Thanks.
BRENDA CVery nice really happy with there help
lydia rNena, Jocelyn and Jesse are absolutely phenomenal and customer service!!!
SHARLITA B | Overall ExperienceI was very impressed, especially how friendly the staff were with me
CARLOS R | Overall ExperienceThe staff and facility was very professional and helpful
CHARLES T | First ImpressionsThe District Mgr Dan went above + beyond quickly to satisfy my needs/complaints ! He did the footwork and pulled me out of the misunderstanding's / confusion's I was going through with UHaul! Thank you so much Dan for your Excellent Customer Service! Because of you I will use UHaul again! Jill Lippincott 🙂
JILL L | First ImpressionsGreat job. Thank you for securing our items for 1.5 years.
TINA C | Overall ExperienceVery nice place
Laniquea G | First ImpressionsI'd like to give a special thanks and appreciation to Nena Johnson, who went above and beyond to help me when I closed my account. She really stepped up with a difficult situation when emptying my storage unit and loading a very heavy motorcycle onto a trailer. It wouldn't have been accomplished without her assistance and I'm immensely grateful. She's a credit to the company.
JOE F | Overall ExperienceNena was a great help very kind and upbeat
CATHERINE M | First ImpressionsExcellent Service. Nina has always provided excellent customer service. The facility is clean, accessible and the staff is always helpful. Feel safe while accessing my unit.
VANESSA M | First ImpressionsTo whom this may concern, This U-haul location was by far one of the absolute best experiences I’ve ever had. Coming from The Seneca Village to The Northport Apartments in Victorville, was a great challenge during the Covid-19 pandemic. Although this location was busy, they always found time to assist me and my family. With that being said, I would most definitely recommend any U-haul storage service to discover the key to happiness. The uplifting staff was just super-friendly and supportive. I love love love the way the storage area was clean and neat. Like, I’ve always experienced pure joy when going to this Palmdale location and the hours were very convenient. With the well lit area, I was always able to find my belongings with ease. I really appreciate you guys for helping me unlock a world of happiness. Thanks a lot guys!
Heiress W | Overall ExperienceVery nice place to keep your storage
Eddie I | Online Move InNena is the best..... She showed us nothing but A1 Customer service. If needed again we will choose your facilities. Thank you again Nena for all of your help.
Audrey F | Overall ExperienceThank you
tommy S | Overall ExperienceThe girls that helped me was very friendly and fast they got me in and out very quickly great place very clean
EUGENIA P | First ImpressionsThis hS been a great facility! I stored my whole life's belongs there for over 5 years with no issues. Staff has been super friendly and accommodating. Move in and move out was easy.I would highly recommend this facility to others.
Robin A | Overall ExperienceJocelyn was just sweetest ever!!! She really made it less stressful for me. And little thing is very strong & mighty. My other storage facility is just as good as you guys, I say that because I’ve been with them for a couple of years now. Thank you for making my money worth it.
Roseann L | Online Move InAfter having a MISERABLE UHaul experience and leaving me EXTREMELY unhappy with Uhaul as a whole the people at U-Haul Moving & Storage At Palmdale Rd Made me feel welcoming and made their part of my experience pleasant!
Peter G | First ImpressionsThe storage I rented was confusing and unaccessable.Was not able to reach anyone when I got to the storage. It was a big waste of time . There was not much available to rent in these areas.I need to cancel this storage I will be using another company!!
ANNETTE V | Overall ExperienceNena Johnson is the greatest person. She is intelligent and very knowledgeable
Patrick C | Overall ExperienceMy experience with this unit was amazing thanks for keep my family belongings safe...
Daton H | Overall ExperienceExactly what I needed.uhaul had everything I wanted.. excellent!..
SEBRENDA A | Overall ExperienceI Will Always Use This Service “Excellent”
SANDRA C | First ImpressionsNo comment at this time
DAVID M | First ImpressionsThe staffing was incredible! Albeit, I'm a Senior Citizen and am astute in using my iPhone..the staff still wanted to help with taking the image of my driver's license and completing the remaining items. I just let them do it since they were so willing to help. I smiled to myself as they thought they were expediting the process. Whatever U-Haul is doing with your hiring and training process...keep up the great work!!!!
TYRAIN E | First ImpressionsThe people they are so friendly and sufficient. Very professional. Kind, and considered m
MARJORIE J | First ImpressionsGreat staff
RICHARD M | Overall ExperienceNena is the best!!! I would recommend U-haul to anyone!!!
Gregory H | Overall ExperienceNina does a great job!
maria s | Overall ExperienceI can honestly say I never had any doubts that my stuff was safe, will use again if ever needed
Adrian M | Overall ExperienceJust fine will always use this facility for storage
KYMLA M | Overall ExperienceThanks 🙏🏾
JUANITA C | Overall ExperienceThe staff was always friendly and always helpful
esther g | Overall ExperienceEveryone is so nice! I will be back if I move again!
Heidi A | Overall ExperienceNena Johnson and her team are the best I was get my Uhaul form them thank you
Jaquline J | Overall ExperienceI was 2 days late after my payment was supposed to be paid for my storage unit. And the staff was absolutely understanding and let me get all my stuff out 2 days after my storage payment was due and they didn't charge me for the month! I'm so grateful for there understanding and compassion! Thank you so much guys
CHRISTOPHER F | Overall Experiencea very positive experience. staff are very helpful and friendly. professional demeanor.
David A | Overall ExperienceThe staff is great and understanding Best Storage in the High Desert
Joseph D | First ImpressionsThe manager is awesome and nice ! Was with this place about 7 years and no complaints.
Lauren O | Overall ExperienceMade my move smooth and convenient
Beverly H | First ImpressionsAfter having my unit broken into, the people there were no help. Said they would give the video to the police, that never happened. Police said when they asked for the video, they told them there was no video. I was told they had video So, did they lie to police or the one renting the unit? After paying for storage for over a year, I end up with most of my stuff stolen.
JASON S | Overall ExperienceGood staff on both sides of the trip from pick up to drop off.
Norman M | First ImpressionsGreat experience!
MARK T | Overall ExperienceEveryone was awesome!
Heidi A | First ImpressionsStaff is awesome, very helpful
Farrel P | Overall ExperienceUhaul has the cleanest facilities and they maintain their trucks very well, I feel very safe driving their trucks. The staff is always very helpful, friendly.
Linda O | First ImpressionsNena Johnson was very helpful and informative. She was polite and thoughtful
Geraldine N | First ImpressionsNo complaints! The staff was great, very positive experience.
Ann G | Overall ExperienceAppreciate it 🙏🏿
Tameekca B | Overall ExperienceThey were patient and helpful when I was behind on my rental fees. Always respectful and willing to assist. The staff is amazing
Richardson C | Overall ExperienceThe only complaint is the rustiness (as expected) of the locking mechanism on the door to the outdoor unit! A major reason to remove belongings from outdoor unit aside from hiking prices.
Edward F | Overall ExperienceWould have been excellent if I could have got a retro
Lutanger L | Overall ExperienceI inherited 3 lg units. when my best friend / my loving sister passed away so suddenly. it took a few months to clean them out. they were always friendly and helpful no matter what came up. not having other family living close it was a struggle they always had a smile on their face and helpful information about were to get rid n what to do with her things and even helpful with someone getting to help me move stuff in n out after hours. iv never had a facility so friendly n helpful ever befor. Manager has her group of employes well manared and knowlageable with rules n regulations. they each went above and beyond to help me during the time of emptying these storages. in the ol days family operated companys were the best and this facility felt like the ol days. respectful loving like group like family. id suggest this facility to anyone i kno no matter the distance from home. thank you to all of them even for putting that extra lock on my unit when myself being so scatter brained didnt lock the unit properly. they had my back. and for all those smiles and friendly hello hows your day gestures when i needed them most. god bless you all. sincerely D. Simpson/Zizolfo
Denise S | Overall ExperienceI had a vehicle problem and needed to store my 5th wheel while I got truck fixed. Ms Johnson was great helping me, and I thanked her when I checked out. Jesse helped me with the checkin paperwork and please thank him for me. Very professional!
Kenton K | Overall ExperienceRV broken into twice, you tell me how my experience should be. Also lackadaisical response from staff regarding the incident left me wishing I had never heard of your establishment. Gary Eaker .
Gary E | Overall ExperienceCustomer service here is wonderful, I never forgot in 2018 when I used the storage how polite and friendly the front desk worker when I went inside and I had to go back because she was very convent and helpful. Thank you for serving the community.
Monique C | First ImpressionsVery convenient and nearby friendly staff easy to unload thanks
Ragina P | First ImpressionsWith the exception of a driveway light out, I have no complaints. Nena was very very good to me. Kinda sad to leave, but prices became too much
Melanie ( | Overall ExperienceEveryone at the two store I dealt with were great. Thank you
Kenton K | First ImpressionsHad a few bumps but Nena came in with a cap and smooth everything out and had us leaving with a smile. Thanks guys
Horseshue P | First ImpressionsHad a great experience
Joseff R | Overall ExperienceThank you 😊
YOLANDA B | Overall ExperienceEveryone is very polite,a plus for me. Thank you 😊.
YOLANDA B | First ImpressionsGreat staff! Would definitely store here again. Thank you!!
Joshua B | Overall ExperienceCustomer service has always been very nice and helpful.
TAMMY L | Overall Experiencethe staff was always helpful
Jim R | Overall ExperienceNice and professional personal,.👍
Rene J | Overall ExperienceAccess hours should be earlier than 7am and 9am (sunday). Access hours should be no later than 6am (sunrise) since most people, like myself, want to get an early start in moving items in or out. Especially, Sunday (weekend - opens at 9am) when most people do not have to go to work. The office is very well maintained, but the outside where the lockers are located need to be swept once in a while. Not once have I come into my storage bin without trash in front of it. Otherwise, everything is good to go. Nena is a great host.
Leo T | Overall ExperienceI did my reservation on my phone and I went in & Met Ms. Nene and she is a doll. Very helpful and very good attitude and she was cleaning & that let me know that I was in good hands. Restroom is available & CLEAN DID I SAY CLEAN.. SHOUTOUT Ms. Nene and crew
Tameekca B | First ImpressionsThanks
Sandra L | Overall ExperienceI appreciate you guys. I love your business. Thank you for everything. I'm so happy 😊
Sally L | Overall ExperienceStaff went above & beyond for us.
NIGEL R | First ImpressionsThis facility had the friendliest staff I ever experienced. Thank you for your service when I needed it.
Steven W | Overall ExperienceEverything was good except for the large units were not available. But the young man that help me did a great job thank you much
JERMEL J | First ImpressionsService was Excellent and Quick
VERA W | First ImpressionsWhen I was looking for an nice and clean place to have my belongings stored, I chosen U-Haul on Palmdale Rd in the city of Victorville. Staff Nena Johnson was friendly, helpful and professional . I knew my belongings were safe and secure.
Juanita M | Overall ExperienceNothing bad to say, everyone was helpful and nice all the time. Keep up the good job.
eduardo g | Overall ExperienceNela and Staff provided excellent service and assistance it was a seamless experience and I'll be back asap.
Stephen L | Overall ExperienceWe love ninna
LAPRESSIOUS A | Overall ExperienceAwesome experience, very friendly staff
jessica t | Overall ExperienceVery friendly staff who was easy to work with and had plenty of smiles to share.
Joshua B | First ImpressionsNena the manager at that location is absolutely phenomenal ! Covid destroyed our business & turned our would upside down. Her accommodating manner through us having to go to AZ & then returning to CA was horrible, however Nena was a real blessing & a joy to deal with in providing 4 different storage spaces & trucks. She was a light in a major storm. My wife has a mental illness that is cyclical & and was peaking because of the stress & Nena & her staff were exceptionally kind to her where other have been less than compassionate when engaging with my wife. Not only my experience but I witnessed her deal with some very undesirable & unreasonable people when entering the office & she stood her ground while maintaining her professional composure far beyond what patience level would have allowed. I am 63 & have been self employed since I was 17 & can look back & say why was I not so fortuned to have had employee's with such a heart & dedication to their cause? I have been renting & packing U-haul trucks since I was 15 & have done so more than I care to admit, So consider the fact that I have had many experiences with many U-haul locations over the years with some very negative experiences to compare. This is defiantly an U-haul team player & should that should be considered for advancement into a regional position the next time an opening comes available. She is a cool cookie with an unwavering heart of gold & it is very rare & you can not train it into an individual through a cooperate manual. Douglas S. Boyd, CEO, Factory Home Development, 760-877-8724
Douglas B | Overall Experiencemanager was very nice and helpful
Jim R | First ImpressionsThank you for being convenient and accessible
Erika W | First ImpressionsStaff Neena was very nice and professional
Eric W | First ImpressionsThe staff at this location are absolutely the BEST!!!! Nene is fantastic! They worked with me through this COVID-19 pandemic and were very understanding and supportive in allowing to keep my items. Tatiana even found some old photographs and valuable documents I had not seen so they would nit be destroyed. By far the best storage facility. They deserve high praise and a raise.
John S | Overall ExperienceThe staff was wonderful and took care of all our needs.
Karen V | Overall ExperienceThat staff was extremely helpful at any time. They would go the extra mile to help me unlock my unit if I was having problems with my hands. Super friendly and willing to answer any questions I may have. I'd give them a 10 out of 10.
Doreen D | Overall ExperienceVery friendly staff, efficient, and very knowledgeable. Thank you
Juan B | First ImpressionsProcess for checking in and now checking out was very quick. Appreciated using this facility.
Richard M | Overall ExperienceVery professional and Courteous
Damain M | Online Move InGreat sociable manager, Nena.
Leo T | First ImpressionsGreat place, easy access, competitive pricing, and great customer service, Nena was very friendly, and helpful, and quik
Karen R | First ImpressionsGreat experience! Got to the storage after having some major issues on the road, which made me late for do off. This facility heard about my troubles abs made adjustments for me so that I wouldn't incur any extra fees. I can't say enough about the staff! They were more than friendly. They're kind. They really work with you personally to accommodate you. No cookie cutter faculty/ company! Again, GREAT experience!
Nadine R | Overall ExperienceAll 3 employees that I encountered and helped me were excellent, and made the entire process very easy
jeremiah w | First ImpressionsNena was great. She went out of her way to find me what i needed. Called me back when she said she would. Just over all great service and great staff.
theresa m | First Impressionsstaff very professional most helpful and pleasant to work with made me feel comfortable, management always available to assist my needs, thank you.
Polito R | Overall ExperienceStaff was extremely helpful and friendly. I am not happy with my online experience. I have tried off & for the past several years to try to set up so I pay for my unit online. I have been unable to get my card entered into the system. That has been my only issue.
Robin A | First ImpressionsThe ladies I spoke with we’re very nice and really wanted to help!
Jacob R | First ImpressionsStaff was very helpful and friendly Atmosphere was inviting clean outstanding customer Service Best Pl., I’ve been in years
Cynthia H | First ImpressionsNone at this time 😃
Joyce P | First ImpressionsThe staff here is wonderful taking a staff member to help me was throwing and explaining everything very nice extremely efficient customer service skills up to par made me feel comfortable and welcome I would recommend this place to anyone. The only reason I say access hours are not convenient it's because I'm only able to access after work and I work all day other than that the representative that help me it was great so thank you for keep my experience a good one.
mark m | First ImpressionsI LOVE THE STAFF THEY WERE ALL PROFESSIONAL AND FRIENDLY AND TO BE HONEST THATS THE BEST STORAGE I HAVE EVER HAD
angela L | Overall ExperienceGreat place and people
Alton E | Overall ExperiencePrice was higher than I first thought.But Very good service.
fabian s | First ImpressionsThe price was a bit much and I had a hard time with my payments due to hardship during this pandemic.
Neyia W | Overall ExperienceWas not able to move in. Went to the unit, it was locked. Tried the code give to access gate to leave, did not work. On Wednesdays they close at 7, access to units also is over at 7. Ended up asking for a refund. Pending refund.
Barbara B | First ImpressionsNena and Iesa were very helpful, friendly, professional and excellent communication skills.
Jason P | First ImpressionsThe manager has always been extremely helpful.
candace l | First ImpressionsManager was great. Helped any time with my questions and she had every time I had a question. She always was very friendly and always had a smile to Welcome me onto the storage lot. She was very helpful.
JAMES D | Overall ExperienceI appreciate the professional and courteous staff that assisted my move in as well as my move out. Very smooth and easy. Thank you.
MARILYNN H | Overall ExperienceThe manager, Nena, and her staff are the most helpful and friendly. She does an excellent job and goes over an above to help. Much appreciated!
darin l | Overall ExperienceNice spot very clean
joshua o | First ImpressionsWonderful Stafd
Arturo G | Overall ExperienceNena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.
Ailene P | First ImpressionsWonderful staff
Arturo G | First Impressionsnena is absolutely the best haul employee I have ever dealt with in my life she went more then above and beyond to help me she deserves a major raise!
Robert K | Overall ExperienceGreat friendly service
Byron H | Overall ExperienceNena, is a great Manager, always helpful and friendly.
BRYAN K | Overall ExperienceMy unit was always secure, there was no rat or rodent infestation and the area was always clean. Customer service was awesome.
CHRISTOPHER C | Overall ExperienceThe staff was friendly and helpful BUT the facility wasn't a safe place to store my RV. Two times my RV was broken into and vandalized as well as my truck while it was stored there.
DAN S | Overall ExperienceUnfortunately due to circumstances beyond my control, I had not paid my bill for sometime. A lien letter was sent, where I then immediately reached out to them. Throughly embarrassed while explaining my plight, they graciously allotted me a settlement if I came and picked things up same day. I am so grateful to them for working with me so I did not loose my belongs as that storage was the last bit of everything I owned. I know my account still holds a balance but I’m hoping to pay that off sooner than later so as to be in good standing with a company that demonstrates empathy—a trait all too rare in today’s society.
Jaime D | Overall ExperienceThe staff performed a remarkable service and provided a great help to me. They are awsome team.
Hany G | Overall ExperienceEvery person I've met in the different facilities I went through were great. Thanks
Elvira B | First ImpressionsThe staff was always friendly and helpful; however the property was not well maintained and there was always trash, debris around my unit each time I would visit. Needs improvement on clean up.
Nicole M | Overall ExperienceHelped set up auto pay
Daralee k | First ImpressionsCustomer service was great
LaSondria W | First ImpressionsExcellent facility and excellent staff. Had a great experience with the storage unit at this location, as well as when we rented a U-Haul truck on a couple of different occasions. Thank you!
Edward D | Overall ExperienceU-Haul needs to update their security cameras. Cameras pointing directly at license plates driving in and out. I had my toy hauler stolen during business hours. This is the second bad experience I've had at U-Haul. The first experience someone broke into my trailer and stole my TV Xbox plus games and all my riding gear. I do not recommend keeping anything worth value at this place. But the staff is very professional. It's just a bad town anyway you look at it high crime.
PAUL R | Overall ExperienceMen’s was great!!! Great customer service and very helpful.
ZURIEL Q | Overall ExperienceNena was very friendly and helpful Thank you Nena.
Anthony G | First ImpressionsMs. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.
elaina k | First ImpressionsThis was a nice U-Haul.
DARRYL K | Overall ExperienceAfter much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.
Debessaye M | Overall ExperienceExcellent staff. Very friendly, knowledgeable and helpful. Facilities are clean. Office clean. I like that there are gates, cameras, and an alarm system for each unit. Only 2 small issues: 1. Website and email both told me first month was free and a lock was provided free with unit rental, but when I came in person there was a $20 charge. There was a "service fee" for having the staff member do his job rather than doing it online and a fee for the lock. I would have gladly done it online, but I could not since it would give me the free lock, but charge me for the first month or give me the first month, but charge me for the lock. It felt like false advertising to me, the staff member seemed a little confused by it as well, but I don't think the facilities have any part in those deals. 2. The clicker for the gate doesn't work very well. I have to click it several times to open the gate and sometimes it does not work at all.
Douglas M | First ImpressionsFriendly and professional
Irwin b | Overall ExperienceNina at the Uhaul in Victorville CA was the greatest very helpful and nice Everytime I talked to her.
Eddie M | Overall ExperienceNena and her staff was amazing. Thank you for your time and support while we moved out stuff to your facility.
Valerie R | First ImpressionsYour facility SUCKS!!!!! My trailer got broken into twice. The last time which was recent is going to cost me a lot of money. People I talk I tell them what happened to me and not to use your facility. Victimville !!!!!
RONNY H | Overall ExperienceMany thanks for every detail covered as I am a deaf senior
esther s | First ImpressionsI appreciated all interactions every individual that attended or assisted me, it was a very pleasant experience all were professional caring and considerate, thank you all I appreciate all you do, God bless and keep it up, proud to have had this experience.
LUIS P | Overall ExperienceThe experience was pleasant would rent a storage space from here again if need.
AUDREY D | Overall ExperienceVery good facility
DURWIN F | Overall ExperienceVERY BAD EXPERIENCE. OUR RV HAD BEEN VANDALIZED TWICE. FIRST, THE WINDOW GLASS OF OUR RV WAS BROCKEN AND THE STAFF SAID, 'THE ONLY THING WE CAN SAY IS SORRY'. NOW, OUR CATALYTIC CONVERTER WAS STOLEN.
Susan E | Overall ExperienceThe customer service was great and welcoming.
Andrea P | First ImpressionsUnit 1003 leaks but still great experience
Mark V | Overall ExperienceTruck drove like a champ but drank a ton of gas. 2400mi, spent over $800 in fuel. Had to purchase and replace the wipers but was later reimburse by U-Haul. A little weak on the hills but got us home.
VICTOR R | First ImpressionsQuick and easy
helen m | First ImpressionsI felt very comfortable with my stuff being stored in your facility thank you and I will always recommend you. Michelle Aguilera
Michelle a | Overall ExperienceI was very happy with me renting a truck from long beach uhaul and was able to drive it to victorville and leave it there. Thank Uhaul.
Cabrina W | Overall ExperienceNana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.
Portia A | First ImpressionsGreat customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.
Jeanette K | First ImpressionsStaff was friendly and helpful
AUDREY D | First ImpressionsThe staffing & manager was very helpful very warm & accommodating which was nice for a change Thanks
Nsenga H | Overall ExperienceIt is becoming more & more dangerous INSIDE the gate because of others renting there. People sleeping & living in their units as well as the dregs of society renting there. It's Victorville not UHaul.
david w | Overall ExperienceThe staff was amazing and welcoming. They made my moving experience fast and easy. I would definitely utilize this U-Haul/storage facility in the future and recommend it to friends and family.
EBONY C | Overall ExperienceGreat service. Clean facility
Tammy M | First ImpressionsUhaul helped my emergency move go smoothly.
Monica S | First ImpressionsTHE STAFF IS FRIENDLY AND GREAT CUSTOMER SERVICE, WITH EXCELLENT COMMUNICATION SKILL. ORGANIZED, CLEAN FACILITY.
Rosario C | First ImpressionsGreat place I would recommend
susan V | Overall ExperienceGreat service.
Anthony A | Overall ExperienceMy storage including several others were vandalized. I spent about 10 good months utilizing this facility so yes they are awesome.
eshelle b | Overall ExperienceHelpful, courteous, prompt staff. In the climate-controlled area, however, there is a problem with the lights going out in only 20 minutes inside. It is PITCH BLACK then, I was told so I had a light.
Linda S | First ImpressionsVery efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!
BRENDA L | First Impressionsattendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open
WILLIS H | Overall ExperienceThank U 👍
Selina V | Overall ExperienceI was very pleased with the way employees treated us and the way the area was maintained.
rodney t | Overall ExperienceThank you for helping me out in fixing what i needed
Joshua A | First ImpressionsI wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.
Jim M | Overall ExperienceSome friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too
Samuel E | Overall Experiencecustomer service represented, gave excellent service, and was very nice, & helpful.
Mary M | First ImpressionsVery professional
valerie r | First ImpressionsI was and always have been very satisfied with my rental with hual whether it space or mobile equipment
marvin y | Overall Experiencevery good service
Ramon r | Overall ExperienceEverything is great especially the rates.
SEAN / | Overall ExperienceGreat service. Super staff.
Richard H | Overall ExperienceThe staff was extremely friendly and helpful at every interaction. I will definitely recommend.
CARRIE M | Overall ExperienceThere was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.
David R | Overall ExperienceThank you
FELITA G | Overall ExperienceA little pricey that’s all
VALARIE V | Overall ExperienceVery secure place love it
Santarie P | Overall ExperienceEverything was great as usual
Mike W | ReservationGood service
Sheila S | Overall ExperienceVery happy with customer service
Lorraine A | ReservationI am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.
Claudia L | Overall ExperienceThay really did a great job 😜
Debbie S | ReservationI liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.
LORRAINE P | ReservationI appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!
ALI A | Overall ExperienceThe staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.
Thelma C | Overall ExperienceThe staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.
Julie G | Overall ExperienceThe staff is always very nice and helpful. Nina is the best.
Kenya G | Overall ExperienceIt's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago
JOY E | Overall Experience