Customer Reviews for U-Haul Moving & Storage at Panama Lane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Panama Lane

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Alma C. on

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Miguel G. on

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Kelly K. on

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Brandon M. on

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Explain that you get charged for mileage on top of the rental charge. Why ask for estimated mileage if you get charged the same rate for all of the mileage, not just if you go over what you estimate. Better train your employees on the process. Everyone I encountered had something different to say. Return employee told me the mileage charge was for the gas, "what do you think you can drive it for free?" Even though I returned it with the same amount of gasoline? Not a great experience with "hidden" fees, but van was great.

Steve C. on

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Joanna F. on

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Great customer service.. fast and friendly!

Rhonda P. on

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Judith J. on

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let us know where it is ok to park.

NELDA F. on

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Thank you

Richard R. on

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Demetria was very pleasant and helpful. I would highly recommend this facility.

Myrtle J. on

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Friendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family

Elaine G. on

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Great customer service

Maria G. on

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JESSICA S. on

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I had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.

Myrtle J. on

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Definitely will recommend

Pacifico L. on

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Leah M. on

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Customer service was great. Luis Cruz had a few customer in office at one time and was very polite and handled it very well,

micheal D. on

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Joel Y. on

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Very good service ??

Fidel G. on

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Anthony P. on

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Sherrel A. on

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Journey and Brandy are so friendly and get you on your way quickly.

Paramjitsingh K. on

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Maria G. on

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Its pretty easy ur in n out, but what sucks is they ususalku only have one person so if they have to go to the back n bring ur truck u have to wait cuz they help everyone in the office before they gonout back. But besides that its pretty good

francisco G. on

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You've done it all ??

Francisco P. on

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Bernardo M. on

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Muchas quejas que no podía dejar ahi el camión. y llamando alas 7 de la mañana diciendo que estaba en in lugar equivocado y que me iban a cobrar cargos por llevarlo ahi Si no tuviera un papel que decia que que ahi lo iba a dejar no lo ibieradejado ahi que no sean p.......

Remi V. on

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Robert A. on

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Great people

NELDA F. on

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Office manager was really helpful

Kim M. on

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Equiptment was not available as expected, had been moved to a different location. Poor communication between locations

JESSICA H. on

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Charged for damage we didn't do

LAWRENCE M. on

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Service couldn't. be any better than what I got. Thank so much.

Lisa M. on

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MARIA G. on

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Brandi was excellent. She was very knowledgeable & friendly. She made sure you got everything you need for your move. Also she was very very busy she was helping several customers at once, since the other employee was on break.

mario C. on

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Really great and nice employees super easy to get what I needed and drop everything off

Elena P. on

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This location is convenient and I would recommend it to a friend...but, I would also warn them that the customer service leaves a lot to be desired.

Edward L. on

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Vernendia R. on

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My truck was 1.5 hrs late which put me very behind. The lady in charged comp me 10 miles and a free dolly usage for my wait which I thought was acceptable.

MICHELLE F. on

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Customer service is really good there

jesus g. on

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Found scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.

mary l. on

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I. Appreciate your service thankyou.

Hermila T. on

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Good service

STEPHANIE K. on

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thank you

Adan c. on

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the only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.

ofelia t. on

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We were very happy with U Haul Storage.

Joy y. on

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Excellent service, and facility!! Overall, a great experience.

Antionette C. on

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The young lady who helped me was amazing

Eliabeth W. on

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Mimi was very helpful.

De Sheala D. on

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I love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.

yessenia r. on

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The only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment

Felina Evette W. on

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Their locks are expensive and I wasn’t always able to go thru the entrance because my 24hr access clicker wasn’t opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.

ELIZABETH G. on

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Damon S. on

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IT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.

Jerry S. on

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The professionalism at the Panama location is always excellent.

justice b. on

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Couldn’t ask for better service or more helpful, and informative service! Panama Uhaul is the Best!

david b. on

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Kristina was a blessing! A -Z the service and support was great. THANK YOU!

aaron h. on

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Amazing staff, if any one I know needs storage I will recommend they only go here.

holly p. on

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Very accommodating!

Jose N. on

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Highly recommend to my friends and relatuves.

Kimberly B. on

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Great to work with “insight” manager. Very impressed with the cleanliness of the storage units.

john h. on

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I felt very comfortable with my equipment there and other items

Benjamin G. on

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Heather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.

Nancy C. on

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Heather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them. DISLIKED: is my bill increased 3 in 1 yr