Customer Reviews for U-Haul Moving & Storage at Panama Lane

697 reviews

4500 Panama Ln   Bakersfield, CA 93313
(1 block east of New Stine Rd)

(661) 834-4500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(661) 834-4500

4500 Panama Ln
Bakersfield, CA 93313
(1 block east of New Stine Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Margaret S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rocio H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
5.0

The wonderful person who greeted me and set me up with the van was absolutely perfect!!!

Russell B. 
Rating:
5.0

Customer did not leave a comment.

JACKIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana b.  |  First Impressions 
Rating:
5.0

Great people at this location. I enjoyed the experience with the staff.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Nina B. 
Rating:
5.0

The two ladies that helped me were exceptional! They explained the paperwork, answered any questions that I had, and they were both very professional. Thank you!

Jennifer C.  |  First Impressions 
Rating:
5.0

Always fast & easy!! Trucks are always clean!! Love going there!!

Amy S. 
Rating:
5.0

Mejor ni podía ser. Brandi hizo un trabajo excelente Muchas gracias

ROSARIO A.  |  First Impressions 
Rating:
5.0

Everything about the location, truck and customer service was great!

Inga M. 
Rating:
5.0

Continue providing excellent service!

RHONDA P. 
Rating:
5.0

Customer did not leave a comment.

Myeong N. 
Rating:
5.0

Quick & easy & the truck was immaculate!!

Amy S. 
Rating:
5.0

Very helpful and friendly employees. The cargo van was very clean and in great condition. No changes needed! Great service overall!

Carol P. 
Rating:
5.0

Customer did not leave a comment.

Margaret S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Akira S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENNIS M.  |  First Impressions 
Rating:
5.0

Best uhaul location in Bakersfield! Awesome staff and the van was extremely well taken care of.

Savannah A. 
Rating:
5.0

Customer did not leave a comment.

ricky w.  |  Overall Experience 
Rating:
5.0

Easy, fast, friendly.

Duane K. 
Rating:
5.0

Destiny was Outstanding

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Sheila Marie S.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

MICHELLE D.  |  First Impressions 
Rating:
5.0

It was the easiest and most friendly process ever. Thank you.

Angel D.  |  First Impressions 
Rating:
1.0

Not one employe had a mask on there's a sign that says to wear mask they don't have to ? kinda odd to me and I calling an hour before location closed and no answer called like 5 times no answer just ringing and the service stability track light came on 4 times and they didn't seem to care and the rear door didn't close or open properly the management lives up satirs from what the employe said and she's always late just thought you should know

Rodrigo D. 
Rating:
5.0

They are very nice. Special contact. U haul the best

Ahmed A. 
Rating:
5.0

Agent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.

julie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Farhad K. 
Rating:
3.0

Well, I moved in on 10/26/2020 and was out on 11/26/2020 and you want to charge me $149 for 11/26/2020 to 12/26/2020 not going to happen once the charge hits my card I am reversing it. Totally disgusting that you offer 1 free month and if the person stops using the storage at the 1 month mark you charge them for another month. That along with the insane prices you charge for a rental truck to move is disgusting.

Ben G.  |  Overall Experience 
Rating:
5.0

Woman who assisted me was very nice. Truck wasn't there yet for my appointment time customer was late returning. Woman was very apologetic, called me as soon as truck was returned

Gabriela R. 
Rating:
5.0

The staff were friendly and professional.

Rellon P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

In side clean and very good service

gurpreet s.  |  Overall Experience 
Rating:
5.0

todo perfecto,me encanta el sistema de aire acondicionado

PRIMAVERA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor M. 
Rating:
3.0

The 2-person staff were very efficient but not too amiable; they kept conversation with me to a minimum, even when I tried to engage them. I would still recommend this location because its location is convenient.

Anthony R. 
Rating:
5.0

The representative at the desk was very helpful and friendly. They provided all information needed for a 1st time customer to feel confident in the business and vehicles.

Nolan D. 
Rating:
5.0

Excelente

Corina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James j.  |  First Impressions 
Rating:
5.0

Renting was easy, move out was easy, woman at the front desk was very helpful and very friendly. Such a positive experience!

Eryka C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rudolph C. 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  Overall Experience 
Rating:
5.0

Representative present in the morning was so great and quick and efficient! I didn't have a reservation, and the truck was reserved for 11, but she allowed me to utilize the vehicle as long as I had it back by 11am. I needed it for a quick move, so grateful for her kindness. The vehicle was clean, the facility itself was clean and safe (COVID). This was my second time there and it's been great both times.

Elias R. 
Rating:
4.0

U-haul storage facility staff on Panama Lane in Bakersfield, CA took care of my accommodations in a friendly and professional manner. Any questions or concerns I had in my 4 month experience were promptly addressed. There were a few things that were irritating that I did not bring to their attention, but that did not reflect on their professionalism as they were either normal nuances or caused by other disrespectful renters. I paid an additional monthly fee for 24 hour access to my unit, which is why that portion was convenient, despite having to pay extra. My unit was of the smaller variety, so it's access was indoors. The indoor lighting was adequate, yet activated by motion sensors which became irritating when they would shut off while I was in the unit, forcing me to walk through the halls to make them turn back on. On my last day while moving out, there was another renter who was very rude and disrespectful. He had an outdoor unit near the entrance door where my unit was located. While I was inside, I heard a vehicle horn honking, so I went out to investigate. This guy was angry that I was parked in front of his unit which was because I had a U-haul trailer attached to my vehicle. I moved for him and carried on with emptying my unit, but he had another vehicle inside his unit which he started and left running for several minutes. The toxic exhaust fumes traveled through the enclosed building making it difficult to breathe. If that wasn't bad enough, he turned his stereo to max volume for about 20 minutes and the bass decibels caused the entire building to rattle and buzz adding to the stress level and headache caused by the toxic fumes. These issues aren't caused by the staff and I'm sure they would have dealt with the other renter, but I didn't address the situation because I was hurrying to move out before the office closed and figured the guy wouldn't be there long. On a positive note, U-haul has been a pleasurable company to do business with when I've needed to move and when I've had to store my belongings. I will continue to do business with and recommend them to family and friends for my future needs.

dewey t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marina P.  |  Overall Experience 
Rating:
5.0

The office lady was very helpful in my questions and needs

Fely F.  |  First Impressions 
Rating:
5.0

Very friendly personnel that will go the extra mile for you. I'm new to the area and they were so helpful. I would have hugged them if not for the COVID! 😷

MARYVIVIAN M. 
Rating:
5.0

Everything was great! Great accommodation, I called 1 day prior to rental and Demetrius save the day with an available truck.

Denise T. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Antoinette S. 
Rating:
5.0

They were friendly and so helpful.

ADAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma M. 
Rating:
5.0

Excellent move in experience. Easy to use and plenty of room to unload. Lots of communication which made it easier on us while moving. Well done.

Justin A.  |  Online Move In 
Rating:
3.0

For years I rented at this facility, it was always spotless... unbelievably so. The management could be very harsh(in an extremely unprofessional way) but VERY on top of the up keep and cleanliness of the entire property especially the restroom! Once the new management took over it is nothing short of being the complete opposite. Everything is filthy, the restroom is nasty, no toilet paper or paper towels on top of the filthiness it smells like an outhouse, literally. Very sad.

Kelly S.  |  Overall Experience 
Rating:
5.0

Seemed like all of the customers yesterday were having a bad day, but your employees were remarkably poised and helpful while they got us all back on track. Thanks you!

Jeanine K. 
Rating:
5.0

Even with social distancing in place, my pick up and drop off of the vehicle was still quick. I think I've rented at this location 3 or 4 times now. They've not given me a reason to not come back.

Grace M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Excellent Service Always

Derek E. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
1.0

Overcharged

Antonio C. 
Rating:
5.0

Awesome service.

Alejandra C.  |  First Impressions 
Rating:
5.0

Insurance price is extremely high,

Hussein E. 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
5.0

Destiny was amazing! She helped me out and took care of everything for me!

Mitchell M. 
Rating:
5.0

Facility was clean and staff was friendly and helpful.

Ruth L. 
Rating:
4.0

Customer did not leave a comment.

Charlyne O. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn T.  |  Overall Experience 
Rating:
5.0

Great customer service

Elaine G. 
Rating:
4.0

Customer did not leave a comment.

Mayra D. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
4.0

Customer did not leave a comment.

Veronica G. 
Rating:
3.0

I have returned the van 2 hours late however when picking it up l paid for 2 days rentals so technically l still had 15 hours paid for. During the dropoff clerk was very rude and was rolling her eyes at me and showing me the paperwork that's specified dropoff hour. I have found it extremely disrespectful. Poor customer service.

Joanna Z. 
Rating:
4.0

Very nice employed

Vienna Joiner F.  |  Overall Experience 
Rating:
5.0

Very effecient service..fast and pleasent.. I've always had a good experience at this particular location..

Heather A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rudy Z. 
Rating:
5.0

Getting a U-Haul was quick and easy. The staff was Incredible kind patient.

Takishia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irma R. 
Rating:
3.0

I was charged an entire day for truck and trailer for dropping it off 1hr late, when I was never told the drop time to begin with.

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Gerardo M. 
Rating:
5.0

Very clean compared to other facilities.

ROGER R.  |  Overall Experience 
Rating:
5.0

We brought it back early and they gave us a refund!!

sandy M. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

jose b.  |  First Impressions 
Rating:
5.0

Very polite and professional and clean.

PHILLIP F. 
Rating:
5.0

The girls there are awesome, very helpful and friendly and informative

Christopher A. 
Rating:
5.0

Don't charge people a $20 convenience fee when it's raining

Joshua W. 
Rating:
5.0

I have had good service with u-haul. Any problem I had they have been very responsive.

SONDRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael J. 
Rating:
5.0

Great customer service and very courteous.

richard D. 
Rating:
5.0

Everything was great, under the circumstances. Unloading a storage of my mother‘s belongings, Since she has passed, was hard to do. But the employees of U-Haul, were so understanding! Checking in,they made it easy. I just think they need to provide a box of Kleenex, in case you forgot yours??

Carol W. 
Rating:
1.0

Customer did not leave a comment.

Albert V. 
Rating:
5.0

Nice place-easy access

Steve N.  |  Overall Experience 
Rating:
4.0

Although i was a horrible customer, the staff was still very helpful. Thank you for your patience!

Maryann Y. 
Rating:
4.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

The lady there was very nice and awesome

Brenda C. 
Rating:
5.0

Great customer service!

Felipe R. 
Rating:
2.0

I rented for them and as first I thought they were really good place nice clean but then when it came time for me extending the time I had the Uhaul there customer service was really good about it but then I get a call from the girl at the front desk she was pissed off saying I wasn't supposed to call your main office to extend be some one else was g If it wasn't for the girl in the front desk at the Uhaul place i would had given them 5 ?? but because of her I say 2??

Tyler C. 
Rating:
5.0

Amazing location, salespeople were very helpful, fast with the service and professional. It was the best transaction I have ever had with U-Haul. I will use this location in the future and also recommend this location to others. Thank you again. Ruth Jones

Ruthie J. 
Rating:
5.0

Great

John F. 
Rating:
4.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Very nice and professional. Made my move in/move-out easy and simple.

Natasha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruntina M. 
Rating:
4.0

Customer did not leave a comment.

Janettee H. 
Rating:
5.0

Brandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great look

ora f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy U. 
Rating:
5.0

They’re the best. 😃

ADAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario V. 
Rating:
3.0

Need more utility dollies. There was a shortage of those

Monica D. 
Rating:
1.0

The published price is a lie. They get you because they take advantage of the need. Why do you charge $.99 for mileage if we have to fill up the tank again. It's robbery.

Juan V. 
Rating:
2.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

I rented an appliance dolly, The lady that was at the counter was very friendly and helpful. The check out process was very quick.The equipment was well maintained and I had no problems whatsoever with the dolly.

RON R. 
Rating:
5.0

I had great service.

GEORGE C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alma C. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
3.0

Customer did not leave a comment.

Kelly K. 
Rating:
2.0

Explain that you get charged for mileage on top of the rental charge. Why ask for estimated mileage if you get charged the same rate for all of the mileage, not just if you go over what you estimate. Better train your employees on the process. Everyone I encountered had something different to say. Return employee told me the mileage charge was for the gas, "what do you think you can drive it for free?" Even though I returned it with the same amount of gasoline? Not a great experience with "hidden" fees, but van was great.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Great customer service.. fast and friendly!

Joanna F. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
4.0

let us know where it is ok to park.

Judith J. 
Rating:
5.0

Thank you

NELDA F.  |  Overall Experience 
Rating:
5.0

Demetria was very pleasant and helpful. I would highly recommend this facility.

Juan M.  |  First Impressions 
Rating:
5.0

Friendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family

Myrtle J.  |  Overall Experience 
Rating:
5.0

Great customer service

Elaine G. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

I had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.

JESSICA S.  |  First Impressions 
Rating:
5.0

Definitely will recommend

Myrtle J. 
Rating:
4.0

Customer did not leave a comment.

Pacifico L. 
Rating:
5.0

Customer service was great. Luis Cruz had a few customer in office at one time and was very polite and handled it very well,

Leah M. 
Rating:
5.0

Customer did not leave a comment.

micheal D. 
Rating:
5.0

Very good service ??

Joel Y. 
Rating:
5.0

Customer did not leave a comment.

Fidel G. 
Rating:
5.0

.

Anthony P.  |  Overall Experience 
Rating:
5.0

Journey and Brandy are so friendly and get you on your way quickly.

Sherrel A. 
Rating:
5.0

Customer did not leave a comment.

Paramjitsingh K. 
Rating:
5.0

Its pretty easy ur in n out, but what sucks is they ususalku only have one person so if they have to go to the back n bring ur truck u have to wait cuz they help everyone in the office before they gonout back. But besides that its pretty good

Maria G. 
Rating:
5.0

You've done it all ??

francisco G. 
Rating:
5.0

Customer did not leave a comment.

Francisco P. 
Rating:
2.0

Muchas quejas que no podía dejar ahi el camión. y llamando alas 7 de la mañana diciendo que estaba en in lugar equivocado y que me iban a cobrar cargos por llevarlo ahi Si no tuviera un papel que decia que que ahi lo iba a dejar no lo ibieradejado ahi que no sean p.......

Bernardo M. 
Rating:
4.0

Customer did not leave a comment.

Remi V. 
Rating:
5.0

Great people

Robert A. 
Rating:
5.0

Office manager was really helpful

NELDA F.  |  First Impressions 
Rating:
2.0

Equiptment was not available as expected, had been moved to a different location. Poor communication between locations

Kim M. 
Rating:
3.0

Charged for damage we didn't do

JESSICA H. 
Rating:
4.0

Service couldn't. be any better than what I got. Thank so much.

LAWRENCE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Brandi was excellent. She was very knowledgeable & friendly. She made sure you got everything you need for your move. Also she was very very busy she was helping several customers at once, since the other employee was on break.

MARIA G. 
Rating:
5.0

Customer service is really good there

MICHELLE F.  |  Overall Experience 
Rating:
4.0

Found scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.

jesus g.  |  Overall Experience 
Rating:
5.0

I. Appreciate your service thankyou.

mary l.  |  First Impressions 
Rating:
5.0

Good service

Hermila T.  |  First Impressions 
Rating:
5.0

thank you

STEPHANIE K.  |  Overall Experience 
Rating:
4.0

the only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.

Adan c.  |  Overall Experience 
Rating:
5.0

We were very happy with U Haul Storage.

ofelia t.  |  Overall Experience 
Rating:
5.0

Excellent service, and facility!! Overall, a great experience.

Joy y.  |  Overall Experience 
Rating:
5.0

The young lady who helped me was amazing

Antionette C.  |  First Impressions 
Rating:
5.0

Mimi was very helpful.

Eliabeth W.  |  Overall Experience 
Rating:
5.0

I love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.

De Sheala D.  |  Overall Experience 
Rating:
5.0

The only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment

yessenia r.  |  Overall Experience 
Rating:
4.0

Their locks are expensive and I wasn’t always able to go thru the entrance because my 24hr access clicker wasn’t opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.

Felina Evette W.  |  Overall Experience 
Rating:
5.0

None

ELIZABETH G.  |  Overall Experience 
Rating:
5.0

IT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.

Damon S.  |  Overall Experience 
Rating:
5.0

The professionalism at the Panama location is always excellent.

Jerry S.  |  Overall Experience 
Rating:
5.0

Couldn’t ask for better service or more helpful, and informative service! Panama Uhaul is the Best!

justice b.  |  Reservation 
Rating:
5.0

Kristina was a blessing! A -Z the service and support was great. THANK YOU!

CHARISSE W.  |  Reservation 
Rating:
5.0

Amazing staff, if any one I know needs storage I will recommend they only go here.

aaron h.  |  Overall Experience 
Rating:
5.0

Very accommodating!

holly p.  |  Reservation 
Rating:
5.0

Highly recommend to my friends and relatuves.

Jose N.  |  Overall Experience 
Rating:
5.0

Great to work with “insight” manager. Very impressed with the cleanliness of the storage units.

Kimberly B.  |  Reservation 
Rating:
5.0

I felt very comfortable with my equipment there and other items

john h.  |  Overall Experience 
Rating:
5.0

Heather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.

Benjamin G.  |  Overall Experience 
Rating:
5.0

Heather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them. DISLIKED: is my bill increased 3 in 1 yr

Nancy C.  |  Overall Experience 
No reviews have been submitted for this location.

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