Customer Reviews for U-Haul Moving & Storage at Parsons Ave

4,023 reviews

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

They didn't have all the equipment that we originally ordered.

Kurtis R. 
Rating:
5.0

Large lot * easy process

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
5.0

Customer did not leave a comment.

Dirk A. 
Rating:
5.0

They have exceptional service because of their staff.

DOROTHY H. 
Rating:
2.0

I stopped into this location (1211 Parsons Ave) to rent a pickup truck. The gentleman behind the counter told me they did not have any available without a reservation and to call 1-800 U-HAUL and they would tell me a location where a truck was available. I instead called the next closest U-Haul location. The rep took my reservation and said someone would call me within a half hour or so to tell me where to go for pickup. They called and sent me back to 1211 Parsons Ave! The gentleman at the Parsons Ave location demonstrated very poor customer service. He should have taken my reservation instead of telling me to call a 1-800 number. He surely could have done what the rep did at the other location. He chose not to. This wasted my time, ultimately his time, and the rep's time I who took my reservation at a different location.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Not suggest the moving company you offered for me to use.

Richard C. 
Rating:
5.0

Everything was fantastic and straightforward. Extremely thankful for this location because the location I had reserved a truck at didn't have my truck and today was moving day, so thank goodness for saving the day, y'all. :)

Charlie M. 
Rating:
5.0

Everyone does a nice job at this close and busy location. Thank you.

Kevin L. 
Rating:
3.0

I reserved a 20' truck weeks beforehand but they only had 26' and 15' on the day of my move.

Drew N. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

We use this location often. Pete is the best

sidney S. 
Rating:
5.0

Customer did not leave a comment.

brice B. 
Rating:
3.0

I would have liked to know that the dolly I reserved and paid for was not available on my move day.

Caitlyn W. 
Rating:
3.0

Was charged for extra day when trailer was returned. Contacted customer service and they was supposed to credit $100 back to my card and didn't.

Todd E. 
Rating:
4.0

very nice people that work there. They seemed like they need more people to work there though. They were swamped!! but still provided great customer service

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Great customer service

ANGEL A. 
Rating:
5.0

Customer did not leave a comment.

Jesse V. 
Rating:
5.0

Customer did not leave a comment.

linda K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

Customer did not leave a comment.

Wesley J. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

scott D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Nothing

Eleanor N. 
Rating:
3.0

Many issues with the uhaul website when I tried to create an account and then when I tried to return the vehicle. The uhaul.com/share link was not working, I had to call and wait for a rep on the phone to finally return the vehicle. From start to finish, it took about an hour to return the vehicle which was too long. When I initially went to the location to pick up the rental, I was given a key, but when I got out to the rental; the key wouldn't turn in the ignition. I got a uhaul rep and she was not able to turn the key. We got another uhaul rep and he was finally able to turn the key after awhile. They gave me another rental; which was helpful. It just was a lengthier process than I was expecting to pick up my vehicle.

Macy M. 
Rating:
5.0

Very helpful, fast service. Got my move off to a great start.

Mary C. 
Rating:
3.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

louis C. 
Rating:
5.0

Keep doing what you are doing. Pete checked the vehicle out to me. He was through, professional, and friendly. Camille is a gem. One of the nicest people I have met in quite some time. After interacting with her, she conveyed genuine care and concern about my satisfaction with UHaul. Great Job!

Norwood T. 
Rating:
4.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

matthew L. 
Rating:
5.0

Nothing, everything was great

LISA G. 
Rating:
5.0

Keep up the good work

ZACK P. 
Rating:
4.0

Smile

PAULA C. 
Rating:
5.0

The truck ran well. Very quick return process.

Gregory S. 
Rating:
2.0

Staff was not helpful. The associate kept saying she didn't know the answers when asked basic questions. Wouldn't go ask another coworker, finally another associate overheard and offered help.

Jillian B. 
Rating:
5.0

Amazing!! All I had to do was pull in and he took it from there!! WONDERFUL!!

Alicia M. 
Rating:
5.0

Customer service was wonderful fast service in and out

Hazel M. 
Rating:
5.0

The truck needs looked at by a trained mechanic. The check engine came on, the transmission seemed off and the wheels need an alignment.

Paul E P. 
Rating:
5.0

Fast and friendly first time customer but would come back

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Nothing at all..I called a different location on Performance Dr., The representative suggested the ease of the website.. My son logged in while on the call and made the reservation.. Upon arrival at the Parsons location I was in and out within 10mins .UNBELIEVABLE..THANK YOU..UHAUL for GREAT SERVICE and A USER FRIENDLY WEBSITE. EXTREMELY HAPPY CUSTOMER, K. PERRY

Kristyna P. 
Rating:
5.0

Very helpful staff and quick processing. Excellent experience.

karl M. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Mr. P is the best, he goes above an beyond to assist you!!

JILL W. 
Rating:
5.0

The guys are Always great here at this location (Parsons Ave.) Thank you for always being so helpful!

Ramya W. 
Rating:
5.0

Pete and his staff is always courteous and efficient

John F. 
Rating:
4.0

I had a great experience the weekend before but the truck I got should have never been given to me. The key barely worked to unlock the doors and then we got stranded for 15 minutes trying to turn the truck on because the key wouldn't turn. The driver's seat's seatbelt did not work and the seat did not adjust either.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Maureen S. 
Rating:
5.0

Customer did not leave a comment.

Asa P. 
Rating:
1.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
5.0

I placed a reservation on line for the first time. It was a little confusing but worked out in the end. Luis Olivo could not have been more welcoming, patient, professional and maybe best of all, kind. Thank you.

Norwood T. 
Rating:
2.0

More help, have equipment avail.

Micheal H. 
Rating:
5.0

Person working was amazing! He was super nice and flexible at check in when I wanted to upgrade to a larger truck and was friendly again at the end of the day when I dropped it off.

Sarah D. 
Rating:
5.0

How long does it take to receive deposit refund

Kathleen B. 
Rating:
5.0

No specific comments. It was a great rental.

Brian G. 
Rating:
5.0

Let them know about how many miles they get per gallon. Because I had no idea it would cost me $65 in gas replacement when I only went 130 miles, one way in the 10' truck. That's a lot to me.

Daphne G. 
Rating:
5.0

Customer did not leave a comment.

Tawfiq S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Is an excellent place, friendly employees and extremely helpful staff

Francesca V. 
Rating:
1.0

Truck was filthy and the staff was rude….

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kemi A. 
Rating:
5.0

Dashboard indicated that two tires were low. Mentioned to attendant. He input some air, but dashboard still indicated pressure was still low. Poor maintenance and customer service. Otherwise, great location to rent from.

Robin L. 
Rating:
5.0

Everything was smooth

David M. 
Rating:
5.0

Quick and easy less than 10mins got what I needed the representative was helpful.

Joyce M. 
Rating:
5.0

Everyone was very friendly and helpful.

Darlene A. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
2.0

Truck has broken features to vehicle after I picked up the truck. The window wipers and radio did not work.

Candace M. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Great staff

Nick G. 
Rating:
3.0

Ther is an unauthorized charge on my account for $13.98. Please reverse this.

Matthew A. 
Rating:
5.0

We've used this location several times and have always had a great experience. Pete knows how to run a business!

Harold N. 
Rating:
5.0

Staff was great and friendly.very helpful.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

alfonza C. 
Rating:
5.0

Customer did not leave a comment.

Dev O. 
Rating:
5.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

Great costumer service.

Geoff C.  |  Overall Experience 
Rating:
4.0

nothing, very good experience

William K. 
Rating:
5.0

Customer did not leave a comment.

Da'Lsa B. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
4.0

It's frustrating that damage notes prior to rental need to be documented online and nobody at the store can witness it. It was a sunny day and difficult to complete form online outside while taking pics of previous damage.

Staci M. 
Rating:
5.0

Having visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don’t know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.

Noah J H.  |  Overall Experience 
Rating:
5.0

Nothing. All staff were right on top of everything and friendly.

NoahJ H. 
Rating:
5.0

Thanks

rich V. 
Rating:
5.0

Customer did not leave a comment.

tom W. 
Rating:
4.0

Customer did not leave a comment.

don C. 
Rating:
4.0

Great customer service!!!

JERRY F. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

daria W. 
Rating:
5.0

Customer did not leave a comment.

Norm S. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Collin M. 
Rating:
5.0

Customer did not leave a comment.

Hans O.  |  Online Move In 
Rating:
5.0

Safe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!

CYNTHIA F.  |  First Impressions 
Rating:
5.0

I am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!

Royalle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONDREA B.  |  Overall Experience 
Rating:
3.0

The men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day

Kellie R.  |  Online Move In 
Rating:
5.0

Staff was great. Very happy that I chose that location.

Jaye L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karina N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam A.  |  Overall Experience 
Rating:
3.0

The unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.

FELICIA B.  |  Overall Experience 
Rating:
5.0

I was always treated with respect the location was always clean

SANDRA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIR CHARLES S.  |  Overall Experience 
Rating:
5.0

Pete and staff were excellent!

Benjamin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

althea s.  |  Overall Experience 
Rating:
5.0

Great staff, good people

Jerome j.  |  Overall Experience 
Rating:
1.0

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

Cameron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria r.  |  Overall Experience 
Rating:
5.0

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

Jerrie W.  |  Overall Experience 
Rating:
3.0

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Robert H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

travis h.  |  Overall Experience 
Rating:
5.0

Just I really like the place

Kelly w.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

April M.  |  Overall Experience 
Rating:
4.0

Really helpful

Kelly w.  |  First Impressions 
Rating:
4.0

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Jami P.  |  First Impressions 
Rating:
5.0

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

PRISCILLA R.  |  Overall Experience 
Rating:
5.0

All of the employees were very friendly and helpful.

kimberly s.  |  Overall Experience 
Rating:
5.0

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

GARREN D.  |  First Impressions 
Rating:
5.0

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

dean p.  |  Overall Experience 
Rating:
5.0

They was really helpful and nice

catrina j.  |  Overall Experience 
Rating:
5.0

Facility was great but had to jump truck twice

Jacquelyn G.  |  Reservation 
Rating:
5.0

its prefect to keep my stuff things unitl i get my own apartmetn

Timothy S.  |  Reservation 
Rating:
4.0

Recommend extended hrs at least to 10pm

DANA R.  |  Overall Experience 
Rating:
1.0

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag

robbie r.  |  Overall Experience 
No reviews have been submitted for this location.

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