Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was actually a bit difficult to know where to park the truck and where to drop off the keys. There was a sign on their door, but the key drop was way far away and hard to locate from where the sign was on their door.
Staff was very helpful, made pickup and drop off very easy.
Everything waz perfect!!! Staff was thorough & laughing & helped make my move...like a smoothie!!! Thank you...I"m grateful!!!
Friendly staff quick service.
Pete and staff were excellent!
The employees who have helped us this month have been wonderful! We used this Uhaul 3 times to get moved and the employees were helpful, friendly and a lot of fun. Kudos to them all!
For older customers, such as myself, it might help to inform us that we will receive the checklist for the condition of the vehicle via text or e-mail. Given my age and prior experience with U-Haul, I had been expecting a sheet of paper to mark down any nicks, dents, or scratches. I only found this checklist on my phone by accident.
Sales clerk was pleasant, efficient Very good experience
This is my go to spot for storage and moving trucks.
My experience went successfully to my surprise, as I am a very difficult and detailed customer to please. However, I must share why I am a U-haul customer. On 09/25/2020 the Akron Ohio W. Market St BUDGET TRUCK RENTAL botched up my entire move due to equipment damage to their trucks from multiple vandalism the night before (unforseen circumstances). The owner called me to explain but did not offer ANY kind of accommendation to ensure that I would be on the road. I was left hanging by a limb. My scheduled move to Columbus was canceled. The owner told me he had a truck in his fleet that was 35 miles away. When asked if he would have it brought to the Akron location, he said that they didn't have "truck hiking". I was devestated! I had movers who had rearranged their schedule to come load the truck, the apartment leasing for that day had to be canceled. So, this is why U-haul has become my number one hauler. Oh how I'd wished for a survey opportunity with BUDGET. KEEP UP THE GREAT WORK U-HAUL! Thanks for making your customers feel valued by offering this opportunity to express our experiences.
Thanks to Pete & Pierce. They directed me to Chuck Woolsey's store to get my trailer wiring done so I could get my job finished that day. The Columbus U-Haul Team at Parsons Avenue and on Broad Street really made me feel like I was a highly valued customer. Thanks!
easy as pie!
The staff is very friendly and helpful.
More workers
Pete Barnes was very polite, and I received quick customer service. I will always use that location for my uhaul rental needs.
Thank you very much for your great services!!!
My pickup location was changed causing me to drive additional miles. The allowable miles were adjusted a little, but I went over by 3 miles and was charged an additional small fee at drop-off. For an additional 3 miles and uhaul changing the location, it seems they could gave waived the fee.
No recommendations at this time. I love the great customer service and convenience of this location. A rental truck - no matter the size - is always available and the pick-up/drop-off service couldn't be easier!
Awesome...
Pete was very professional and helpful. Maybe incorporate a reward program for those of us that use U-Haul on a regular basis.
Employees were not pleasant
Someone else rented a truck under my contact information
Thank you so much for speedy and easy service!
The manager/owner of this store was THE BEST!
You advertise 19.95 to rent a small pickup. That's a front just to get people in the parking lot. Ended up being 200.00 dollars for only 2 days. With about a hundred miles. That did include 3.50 a gallon for fuel. Which is ludicrous. I will definitely make different plans somewhere else.
I can honestly say that this location was the BEST......I have dealt with a lot of u-haul moving companies and the parson location is the BEST.... Jeremy was amazing....and I would recommend.
Excellent customer service. Had an amazing experience with the General manager. Mr. Barnes is an asset to the U-Haul business and brand
I will say that dropping off the vehicle after business hours was not an easy task. Very frustrating; had to wait over an hour for Customer Service, while in a dark lot. But once I spoke to her she was very helpful and was able to assist me.
A couple lights was out and the floor was weak and I'll probably never go back to that location. The floor was weak enough it shouldn't be on the road
The wait time was too long when calling to book a rental. Waited over 45 min.
a little more speedy is only thing I see , maybe more staff . could help.
Nothing both of the gentalmen was very friendly and helpful at the place!!!!
The guy did not guide for anything. He attached the chains not by uhaul video guidelines of criss-cross. He did his job as formality completion and very poor customer interaction. Guys was smoking all time despite noticing I was with my 4 months old kid. Uhaul customer service did not respond except calling the facility where an elderly gentleman guided properly and helped in resolving issues.
Great drop off location!!
The reservation process was not easy. The system took a very long time to load each page and when i selected a specific place to pick up the truck the system put me to a different location. Frustrating to say the least. The site on Parsons was acceptable and the staff was very professional and friendly.
Was given a very bad van drives like it shouldn't have been allowed on the road had to drive the street way from a to b a customer shouldn't fear for they life while renting your equipment. Terrible service they need to get that together
Long hold time on phone to ask questions/make reservation. Otherwise - great experience
Pete, gave me excellent customer service.
One of the better U-Haul dealers
This is more an issue with having to use gas powered 26ft trucks . I was informed that deisel trucks were not available because folks had been filling them with gasoline. The f650 I rented with a v10 had very poor performance going uphill. I understand UHauls reasoning . It is a pity people don't pay attention.
I told drop off location about the ramp lock not working and when to show the guy I was dropping the trailer off to he seemed to not care but said it will be taken care of....it was late in the day almost closing
The cable to the truck battery was loose so I struggled to get the truck started a few times. They should do a more thorough walk around before renting a vehicle to someone!
I turned my trailer in after hours, the systems were very helpful, but an email with the drop-off location would have been helpful.
I was surprised that one the person who took care of me at the counter was not wearing a mask, and the person who checked my equipment back in was also not wearing a mask, both individuals caused me to feed extremely uncomfortable.
Nothing. This location is very well run.
My reservation was for a different location. Someone said they called but they didn't speak to me and changed my location for pick up and drop off. This caused confusion and delays. The location was great once we got there but it was farther, which caused more miles.
The truck air wasn't working
Everyone showed professionalism from rental to return!!! Thank you for a stress free experience!!!
Great staff, good people
IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN
I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker
The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.
Just I really like the place
The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.
Really helpful
They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.
Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.
All of the employees were very friendly and helpful.
Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend
The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!
They was really helpful and nice
Facility was great but had to jump truck twice
its prefect to keep my stuff things unitl i get my own apartmetn
Recommend extended hrs at least to 10pm
Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag
