Customer Reviews for U-Haul Moving & Storage at Parsons Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Parsons Ave
Paige P. on
Smooth process and friendly owner. Very convenient location approximate to downtown!
mateo w. on
The Uhaul smelled like cigarrettes and faintly like marijuana.
jarrett m. on
Combined with the "free" storage unit, false advertising of 24 hour access, being threatened that the vehicle was going to be reported as stolen, and being forced to buy an expensive lock, it was not a great experience.
Erin T. on
Excellent customer service and space!
Lucas L. on
Did great!
Brendan R. on
The packing blankets I requested and paid for were not in the back of my truck.
momar d. on
On of the best locations. In columbus
Joe B. on
Having motorcycle trailer to rent is great. However, wouldn’t it benefit your business to have a one way trailer rental? One which doesn’t cost as much, or more, than round trip would. Charge a little more than daily fee, but not what 5 days would be. We rented a motorcycle trailer for 9days and only used it for four. Two days down and two days back.
Stephanie F. on
Customer service was great! They really knew what they were doing.
Michelle T. on
Very nice people
Marty P. on
nice friendly folks
Elizabeth B. on
I attempted to use the mobile pick up option because there was a long line already inside the store when we arrived. After a while, this service still was not working so we went to the counter to continue the process of picking up the van I had reserved. The person working with us told me to cancel the mobile pick up I had begun, but no such option was available. Once we finally got this issue resolved, the entire process took an incredibly long time- simple information had to be constantly reiterated, additional products were continually pushed despite my request to not make any additional purchases, and the final price was nearly double what the online quote had been. After spending almost an hour trying to pick up the van I had rented, we finally checked out and were given the wrong keys. I do not plan to use U-Haul, especially at this location, again in the future.
Richard G. on
I had a valid State Driver's License and a major US Credit Card. I rented several U-Hauls in the past and have always turned them in on time, clean, and with the correct amount of fuel. I should not be treated like a thief who won't return it by requiring the name and phone number of someone who knows me.
Brett C. on
Other than finding out the trucks AC not working and it shaking once at 60mph the pickup was good. Now dropping off and charges after rental was over for gas level is a different story.
Tone M. on
Courteous and easy drop off.
Lethichia P. on
Mr. Pete brought my refund to my car. He was pleasant and reminded me of my loving uncles. Also, the other african american male who served me was pleasant and very helpful. Thank you.
Fritz J. on
Excellent customer service!
Dwayne H. on
Worst service in the world. MAKE SURE you check the milage the vehicle and the little details as they are scam artists at this location.
Steve S. on
Equipment was fine however I did mobile check-in and once we went to pick up the keys, the vehicle was rented to someone else. They were able to fix the issue however after we returned the vehicle, I noticed we were charged and extra $30 for renting mats. WE DID NOT in fact rent any mats which leads be to believe the mix up with them renting our truck to someone else caused us to be charged more than we should have. The receipt gave an email of someone to contact and after many email to the address I have not received any email back or correction on the charge. TERRIBLE CUSTOMER SERVICE.
TIMOTHY N. on
All employees were friendly and very nice
Juan M. on
The process to drop off the truck was very efficient and easy for us.
DARRELL S. on
N/A
Valerie M. on
WONDERFUL!
Joshua K. on
The manager was very accommodating and helped change my reservation quickly and easily. Really appreciated the customer service.
Don C. on
Pete is great!
Don B. on
Highly recommended. I've done business here several times and will be back.
Brant T. on
I used the online method to schedule a time for Saturday at 9:00am. Lots of times were available so chose that time. I was looking for the closest location to me and this was the only one that had a time the next day so I picked it. I went and did all the online purchase and got confirmation of time. Later that evening I get a phone call from an unknown number that told be that time could not be done. I asked for some other times and he said they didn’t have any. So picked Sunday and found the day. Now I get there and they seem to be working on another car but it looked like it was an employed car because they took it down from rack and pulled mine up. Then after all this scheduled issues they come and tell me they don’t have the hitch even in stock. They called and had to go get one from another place. So I had to sit and wait for all this to happen. He then got back and started the work. Told 20 min. So after all this I was there for over 2 hours for a scheduled 11:00 install. Again, scheduled Twice! Will never recommend this location. Maybe make sure they actually use their online tools so people don’t get screwed thinking they can rely on those schedules.
shane m. on
Vehicle started shaking above 45mph, tires had deep gouges and cuts in them
Micheal N. on
The owner and staff were excellent and I will make sure to use them again when I need a Uhaul truck or trailer for sure around here.
Xasaanow X. on
Nothing everything is good
Jami P. on
They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.
James N. on
Dude who helped me was fantastic. It's a bad neighborhood. I was impressed with the easy service and helpfulness.
Jacob S. on
The truck was terrible out of line and borderline unsafe to drive. Of course you don’t realize this until you get on the highway after having loaded the truck and when on a tight schedule just have to go. With the back left wheels over a foot out of alignment the truck must be better maintained. Overall the truck rode well but please don’t put unsafe trucks on the road. A toll collector even commented that the truck looked like it was coming sideways down the road
Samuel P. on
If you don’t have the size truck available were first ordered then send a truck to that location when you do an order a month In advance
joe f. on
Doesn't get any easier then this.
LEONDRA C. on
I was charged for Mileage that I should've never been charge for it I wouldn't use U-Haul if I didn't have to
Andrew R. on
Pickup experience was great - fast and easy. Drop off after-hours was also easy with the 24/7 option through the uhaul website. Very good experience.
Katharine M. on
The staff at the Parsons Rd location were wonderful! Nice gentleman and a valuable representative for U-HAUL. Great working you!
TIFFANY W. on
I had made an online reservation to make the process faster, but even then, the process was extremely slow. The employee had no sense of urgency, made several mistakes, and the credit card reader went down. I offered to pay in cash, but that process seemed to be taking even longer than paying with card, as the employee did not know how to process a cash payment and had to wait for another employee's assistance.
Patricia S. on
Great customer service!!
Brian H. on
I reserved a truck next to my daughters apartment and I got a phone call on Friday saying the truck size wasn’t available and I had to drive to a further facility and a 10’ truck wasn’t available and I would be upgraded to 15’ truck for the same price ($149) when I picked up the truck, he said I’m supposed to get a 15’ truck for ($249) and I never got an email to show the upgrade, so I paid it and called uhaul before I moved the truck and I was told today I would get a refund for the difference and I would get a phone call which neither happened yet. I also felt the 218 miles didn’t allow me to deliver the contents of the truck to my house and return it to the delivery destination and I dropped it off with 230 miles on it so I went about 12 miles over.
Samuel A. on
This was my first time in recent years for using U-Haul. I really enjoyed the service. I received value for money.
patricia d. on
The gentleman that took care of us was very professional kind will definitely do business with them again loved everything
marsha e. on
The van I used was very smelly
Rachel K. on
The uhaul representative wrote the wrong starting mileage. Causing our total price to be much higher than expected. We traveled no more than 15miles.
Linda S. on
The Attendant, Anthony was very friendly, helpful and efficient. It was a quick drop off with no complications. Thank you U-Haul Moving and Storage at Parsons Ave Columbus, OH for a great end to the start of a sad begining.
Matthew K. on
Check in process was fast and friendly, just the way I like it, and checkout was even better!
Gregory G. on
Good job to the gentlemen at the Parsons location. You guys get me in and out quickly, always have everything organized, and make me feel like I'm borrowing a trailer from a friend I can trust.
Erin B. on
Staff was great, minimal wait time, reasonably priced and overall an excellent experience.
chasity B. on
I'm very upset with U-Haul I have had nothing but bad experiences the last three times I have used you this equipment was reserved for me after driving 2 hours round-trip to come get my equipment they tell me the trailer is broken down you wasted my time and cost me a lot of money. I had to tear my lawnmower down in order to get it to fit on a smaller size trailer and a process it tore up my clutch and cost me $131 and repair cost I am not happy with U-Haul at all
jeffery e. on
Uhaul should have GPS on all long distance vehicles, we had a blow out on I 95 in South Carolina, an I call the service number given an the person that answered at uhaul could not find our location, an wanted me to drive eight miles on the berm,of freeway for eight miles to next exit,.Not acceptable ,could have caused a bad wreck,if my son hadn't been with me with GPS ,I don't know what we would have done,it's was rediculous what we had to go through just to get help,u need to change the policy on having ur customers drive with a flat tire on a busy freeway, it took about three hrs to get tire replaced,an the man who did it was very nice an quick after he got there,I understand that it takes a while to get some one there ,but the information I was given by uhaul after the blowout was terrible, u need to rethink what u tell customers with a breakdown on the side of a freeway at night,an get GPS, on ur vehicles.
Marietta S. on
N/A
PRISCILLA R. on
Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.
William T. on
Great staff. Helpful and obliging.**********
Vashon E. on
Parking for Customers
Danny K. on
Looks to be a smooth running place
HANIFAH I. on
The employees were very friendly
thad w. on
The staff is rude and very disrespectful
terry v. on
We had an excellent experience with U-Haul and will definitely refer this location to friends, family and for future needs. Thank you for the professional service!
Michael V. on
The gentlemen that helped us were awesome :)
kimberly s. on
All of the employees were very friendly and helpful.
GARREN D. on
Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend
dean p. on
The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!
catrina j. on
They was really helpful and nice
Jacquelyn G. on
Facility was great but had to jump truck twice
Timothy S. on
its prefect to keep my stuff things unitl i get my own apartmetn
DANA R. on
Recommend extended hrs at least to 10pm
robbie r. on
Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag