Customer Reviews for U-Haul Moving & Storage at Parsons Ave

Rating:

1.0

Extreme bad service . Never using that location again

Rating:

1.0

I rented a trailer for the first time and it was dirty when I received. it had broken glass. The service was not good. The worker did not hook up the trailer properly to the hitch which caused the trailer to unhook when i went over a speedbump. it must be due to he was talking on his cell while he was hooking up the trailer. It was my first time going to that location since my go-to location did not have the trailer available, but i am sure i will not go again.

Rating:

5.0

Maybe schedule each person that has a reservation to pick up a truck, a time to be there so everyone isn't showing up all at once and making people wait to get the truck and start moving. Other than that it went well.

Rating:

3.0

See comments above

Rating:

2.0

couldn’t find the key drop off

Rating:

4.0

Yall need more space !!!!

Rating:

1.0

The windshield was cracked and the gas gauge was sticking and I ended up putting a 1/2 a tank of gas more than when I picked up the truck so I lost out of an extra $40 with no refund or discount on the 20 miles I went over. Probably won’t use again after this experience.

Rating:

5.0

The online reservation seemed to make the process quicker

Rating:

4.0

Service was great and truck drove well.

Rating:

5.0

Very clean and well maintained vehicle. Good staff

Rating:

2.0

Keep your equipment maintained and cleaned out. The cable for the door spring was broke on the trailer I received to rent. I told the gentlemen that took care of me about it, he said, yeah, we need to fix that. The same gentlemen did not help me hook the trailer up to my truck. The hitch was pretty heavy he should have helped me. I brought the trailer back the same day, Sat. at 8pm and the rental agreement was until the next day by 9am because I pick it up at 9am They tried to charge me for two days, but I was smart enough to take a picture of the trailer with the date on it. U-Haul customer support had to refund me my money. I will never ever return to this U-Haul on Parsons Ave Columbus Ohio.

Rating:

5.0

Give this place more shit I’ve tried other uhauls they aren’t as good as parsons

Rating:

2.0

Not damage their bumper and put in all bolts. Damaged my bumper and lied that they did it.

Rating:

5.0

Great customer service drop off in less 10 mins

Rating:

5.0

Fantastic customer service! Great team and fantastic installer. I would recommend them to everyone.

Rating:

4.0

I reserved a truck and auto trailer. Somebody called to tell me the auto trailer would be on the other side of town. And if i wanted to haul my car i had the inconvenience of going somewhere else to get it. Thats BS! Yall had my reservation a month. Why should i have to do the running. Thats yalls job

Rating:

5.0

The man who assisted me was kind and helpful, the store was clean, my van was well taken care of and drove smoothly and the check in process was easy. Overall, I had an 10/10 experience!

Rating:

5.0

Cargo van had several dashlights blinking. Molding around driver window was loud with wind. Glove box latch was broken and van was really dirty on outside.

Rating:

4.0

Check in and check out was easiest I have had. truck needed maintenance done, steering was not great and had to keep it straight and had no power going uphill. still not able to get an appliance dolly even when it was confirmed that I would get one (makes 3rd time that this has happened).

Rating:

3.0

Overall the truck was good it ran a bit rough the only issue was the drivers side windshield wiper did not work luckily it did not rain that much.

Rating:

5.0

u Haul is an excellent companyss

Rating:

5.0

Guys were very friendly and helpful would definitely recommend this place

Rating:

5.0

I had a great experience - courteous and helpful staff and nice van. Will definitely use this location in future.

Rating:

5.0

We operate a food pantry monthly and this location is always accommodating to our needs. The young man is always prompt in being open and very welcoming. Even the gentleman in the evening upon our return is very kind and helpful. This location is close to home and we love and appreciate the convenience. We have never been disappointed.

Rating:

4.0

Everyone was friendly and knowledgeable which made everything go fast and easy.

Rating:

5.0

Chuck is the MAN!

Rating:

5.0

Staff was very courteous and knowledgeable.

Rating:

1.0

I made my reservation online yesterday morning and included an appliance dolly. After picking up my rental it didn't have the dolly in the truck. I had to delay my move because of the lack of a dolly. I called the same location the next morning at 7 am. I was told they do not have any in the area and I wasn't charged for it not showing up on my reservation at checkout. I was then forwarded to the Alum Creek location but I called before I went she said she did not know another location inventory so he LIED. Alum Creek said they didn't have any appliance dollys either. I was forced to purchase one from Lowes for $100 bucks.

Rating:

3.0

I can tell the truck needed some maintenance and upkeep because it accelerated slowly and ran pretty rough. The staff at this location was pretty helpful and friendly but the trucks needs to be updated.

Rating:

5.0

Great location. Friendly, helpful, and knowledgeable staff. I have used this location several times previously also with excellent experiences. Highly recommended! Thank you.

Rating:

2.0

Most of the employees don't care about business. They allow people to sleep in their units and don't really do anything about it. Employees park right at the access point for the door which makes it difficult. I was able to find a much larger place for a fraction of the price. I will miss the convenience of this place though.

Rating:

5.0

I was helped very quickly and had no questions or concerns. After returning the van I also received my adjusted receipt quickly as I did not use as many miles as anticipated. Excellent service and value all around.

Rating:

5.0

Could have used some help hitching up the trailer..chains was frozen in the ice and I am 54 years old trailer was kinda heavy for me to pick up to the hitch..could have used help with that..but still love dependable uhaul trailers ..my choice every time I need a trailer or car hauler

Rating:

5.0

These employees are simply the best. Rental after rental, their natural customer service skills, wonderful and refreshing lighthearted banter with each other combined with exemplary job knowledge are second only to their politeness and customer respect. They are excellent at their jobs. A true rarity these days.

Rating:

5.0

Happy new year

Rating:

5.0

Super convenient location. Very fast processing and courteous people. Professional and on point. Highly recommended.

Rating:

5.0

Loose linkage in the steering. Wandering all over the road.

Rating:

4.0

My experience was fast the intake person was very friendly and fast he answered all my questions he made me laugh Thank you

Rating:

5.0

The customer service here is excellent. The thing that really caught my attention was the teamwork and willingness to help each other

Rating:

4.0

The guys are really nice and professional. They listen to your needs and will try and work with you.

Rating:

5.0

The gas was low for a 2hr haul move, unable to make the full drive on the initial tank

Rating:

5.0

Everyone was polite and professional and I need th storages again ,I will use it ..

Rating:

3.0

I rented a 10' truck. The truck was in rough shape. The back door got stuck because a wheel came off the track. I switched trucks. While driving down the freeway I noticed air & rain coming in. I rolled down the window a bit & it started to fall off the truck. I pulled over and got the window back on track enough to hold it. When I returned the truck they said, "yeah, that keeps happening " !!!

Rating:

5.0

Had what I needed, gave me a discounted price

Rating:

5.0

They are good job

Rating:

5.0

They did a great job. Very nice staff.

Rating:

5.0

Everyone was professional and helpful

Rating:

5.0

Great experience! Staff was helpful and friendly and made my experience very smooth and easy. I rented a 10' truck. It was ready and clean when I arrived.

Rating:

5.0

pretty flawless, professional staff and knowledgeable

Rating:

5.0

The guys working there were very kind very sweet very helpful. Thanks for everything.

Rating:

5.0

Inspite of a computer glitch, the U-Haul representative ( Chuck ) completed the appropriate rental forms and made it possible to complete our move. Thank you very, very much, Clayton Rhodes

Rating:

2.0

My rental experience with U-Haul was good until I had a financial situation where I missed a payment and I had taken my account into a status that when I went into the office wasn't explained to me in a manner that gave me a clear understanding so I ended up paying a lot of extra money to U-Haul unnecessarily

Rating:

5.0

Love the staff here

Rating:

3.0

Location is not great, and there have been some interesting people in the area (one of which tried to steal from me). Nothing bad about the staff, but the neighborhood has some problems.

Rating:

5.0

I’ve gone there numerous times and the staff there Mel, Pearce , Chuck, John and including the manager Luis. I know there is one more but I forgot the name of that man so I apologize for that. I’m Deaf and everyone there made efforts to communicate with me clearly and assisted me with things I need/answering my questions etc. Always friendly with me. Go and support Parson Ave location.

Rating:

4.0

Key pad for entry never worked for me, I always had to ask to be let in.

Rating:

5.0

The truck ran poorly and the included lock did not work

Rating:

5.0

Can’t think of anything.

Rating:

5.0

I was their mailman for 18 years and I knew that facility well. I wouldn’t have trusted my personal property to no one else. Thank you for my peace of mind.

Rating:

5.0

Storage was well kept and staff was very nice and considered in helping

Rating:

4.0

The prices were raised on me but the storage unit was what I needed. I recommend u haul and I am satisfied

Rating:

5.0

My last 15 years of service from u-haul have been great!

Rating:

1.0

They were rude about replacing my key card and half the time denied me access through the main doors.

Rating:

5.0

We were treated and shown units by a friendly woman who walked us to the units and showed us the size. The gentlemen at the counter was efficient and quick. It’s nice to walk into a facility and receive good customer service.

Rating:

5.0

You have an amazing Staff at parsons. Every time I went they were kind, helpful and went out of their way to help me. I totally appreciate their kindness and hard work. It shows great leadership on the team!

Rating:

5.0

For the storage unit but with truck rental my experience was horrible

Rating:

5.0

Too pricey for the smallest storage unit

Rating:

3.0

The staff was helpful and the facility was clean, but the location was difficult. Due to the size of the parking lot, it was not very convenient to maneuver a 20' truck around to back up to the lone load/unload area. Plus, employees had taken many of the available parking spots, including both of the ones near to load/unload (and including one that was marked handicapped, but the employee's car did not have a placard or license plate), so I had to walk across the lot in the pouring rain to move boxes that were not going into storage from the truck to my car.

Rating:

5.0

The staff there is very helpful

Rating:

4.0

Thank you to Pete Barnes' team. everyone helped me out with my storage and moving questions. very friendly staff. Javier

Rating:

5.0

very friendly staff, Parson's location has a great team. if one didn't know the answer to a question, then the rest of the team was ready to help. moving can be stressful to some but when you come across a team like Parson's it eases things a bit. thank you!

Rating:

3.0

I've had my storage unit with U-Haul Parsons location for over four years. This location had a habit of closing the front entrance of the storage early (i.e. 5 to 10 minutes early). And not everyone gets off work in time to make it to your location by 6:45pm on a weekday. The last experience I had at your location was with Luis Olivo, who locked the front entrance of the storage early, and demanded that I go around and use the side entrance of the storage, even though I arrived five minutes before 7:00pm. Well, the side entrance door has never opened with my card. And Luis' unwillingness to accommodate me by opening the front entrance was the last straw for me. For four years, I paid full price for a storage that I had restricted access to. And your assistant manager didn't even take care to offer good customer service. 👎🏽

Rating:

5.0

Great costumer service.

Rating:

5.0

Having visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don’t know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.

Rating:

5.0

Safe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!

Rating:

5.0

I am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!

Rating:

3.0

The men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day

Rating:

5.0

Staff was great. Very happy that I chose that location.

Rating:

3.0

The unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.

Rating:

5.0

I was always treated with respect the location was always clean

Rating:

5.0

Pete and staff were excellent!

Rating:

5.0

Great staff, good people

Rating:

1.0

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

Rating:

5.0

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

Rating:

3.0

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Rating:

5.0

Just I really like the place

Rating:

5.0

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

Rating:

4.0

Really helpful

Rating:

4.0

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Rating:

5.0

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

Rating:

5.0

All of the employees were very friendly and helpful.

Rating:

5.0

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

Rating:

5.0

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

Rating:

5.0

They was really helpful and nice

Rating:

5.0

Facility was great but had to jump truck twice

Rating:

5.0

its prefect to keep my stuff things unitl i get my own apartmetn

Rating:

4.0

Recommend extended hrs at least to 10pm