Truck was clean on the inside and outside; it just had a few scratches and tape residue.
Taela B.Customer Reviews for U-Haul Moving & Storage at Parsons Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trouble with the texted link - - did not present an issue with the day
DAVID O.We received immediate attention when we arrived and did not have to wait. Well managed!
Joel W.All good. Kind and friendly people working
JAMIE B.Good job
DONALD S.Everything was great! No improvement needed.
FREDRICKA R.Not one thing! Pete and his staff makes the renting experience an easy process. A shout out to his staff!
TIMOTHY L.Great overall experience. Nice and easy - hassle free. Tires needed calibrated. Store manager was great.
REWEL P.The folks at this location are great.
steven L.The truck overall run decent enough, but the inside was absolutely filthy.
JOSE J.Nice rental truck and clean! Great customer service. So personable and nice.
SELELISA R.These guys are the best deserve every award you could give them. This is how a store should be ran, Friendly and on top of there game.
SHANNON C.The owner was so polite and the truck was super clean and smelled lovely!
KATIE A.Asked for prepayment. I paid. Then my pickup was moved without advising me from London to springfield Ohio. I then asked for something closer. I received another pickup but had to pay again an still havnt been reimbursed for my first payment
Robert O.Haul prices hve gone up
ELIZABETH R.The gentleman who waited on me backed my trailer into the return spot. He was very courteous and handled my return quickly.
Gary K.Like the Parsons Ave location and since I rent a truck every weekend, Pete is always helpful and expedites the process both checking in and returning the truck.
STEVE S.Nothing at all the whole process of pick up the equipment and dropping back off was quick and easy
BILLY D.Very professional, friendly and helpful. Would recommend this location to anyone or anybody who is moving, hauling cars or trucks.
Garry W.Very easy drop off. Had to do after hours. The most confusing part of this transaction was that we had trouble with the online links. And because it was after hours there was nobody to ask if we were doing things correctly. That said...everything went smoothly and worked great! Thank you!!!
debbie C.Check in was very easy, Mr Barnes was super nice and pointed to where all the supplies I had also ordered were, very professional!! Bringing back the vehicle was easy also, that gentleman was very nice and took a few minutes. Would use U-Haul and this particular one again if I need a truck!
VICTORIA D.The people are very friendly & helpful but the truck was very dirty & smelled of cigarettes.
Shannon C.Fast and friendly
MICHAEL D.Everything about The Uhaul Parsons Columbus OH was very shady. The employees that were there were clearly stoned they wreaked of marijuana. Everything was done very unprofessionally. The employee that we felt with claimed he was the owner and said if we didn't like how they operated go somewhere else. For some reason he took pictures of our drivers licenses with his personal cellphone. When I asked why he did that he said it was “standard procedureâ€. When we went to pay the credit card machine “didn't work†and I was told he had to enter my card manually. I will be keeping an eye on both my debit and credit card for suspicious activity. Oh, I was also told that I couldn't leave my vehicle in the parking lot and that I could park on the street on in a gravel lot behind the building where there aren't cameras. Something needs to be done about this location IMMEDIATELY!
JOSEPH E.M
Shaunna S.The men working behind the desk was very helpful
VALERIE H.Nothing. Pete, who works at this location makes things simple, both when picking up and dropping off and I really appreiate that.
STEVE S.Rent from this location a regular basis. They are always on point and get me in and out quickly plus have a great attitude. A pleasure to deal with.
BRIAN N.Wonderful service
JEANINE L.Everything was great, especially since I was in a pinch when Penske didn't provide the truck that they had promised. It was a quite a bit more expensive than I had paid with Penske but overall I am very pleased with the experience and we got the job done!
KURTIS M.It is not clear where the drop box is if you return a truck after hours. I dropped the truck off around midnight. I was able to use the website to checkin however could not find the drop box for the key return. I left the truck and took key with me which caused me to return the key im the morning. This was an uneccsary return trip.
Terrence B.I rent trucks 1 or 2 times a week, and the General Manager was really accommodating when I walked in to return the truck and there were 2-3 people ahead of me at the counter. He looked at me and just said "We'll email you your invoice." which is all I needed since he knew I dropped the truck off. That kind of server is really appreciated.
STEVE S.Lower rates on the mileage
CHRISTOPHER W.A piece of the door in the Uhaul was loose and it fell on me as I was driving.
MARISSA W.Great team of guys
HENRY B.Tim was very helpful with our trailer. He helped us make sure we were all setup and good to go. Thanks Tim keep up the great service. Promote this guy.
TIMOTHY H......
JOHN S.Friendly and extremely efficient
PETER F.The staff here is excellent! I am a Wireless Engineer by profession. The server for your mobile app is extremely slow. I suggest that you increase your bandwidth and upgrade your equipment for faster speed. The lag/latency in uploading a file or waiting on a return from your server is close to speeds for mobility back in 2002. I would expect more from a larger company such as Uhaul; that could see t he value in as minimal face to face contact as possible. ...and for your Tech savvy responders, yes I have uploaded numberous and larger files from my mobile to different clouds, so "no ths is not a device or mobile provider problem". This is a slow Uhaul platform problem.
Melvyn H.The manager and employee were very courteous and professional.
ROBERT L.The truck was pulling to the right. The steering wheel was not set correctly. Caused me to have an accident.
ALLEN W.Screen you sub contractors better. I used FHL moving. At first everything was going okay. After the move I found a pistol and a watch missing. They were no help in answering what happened. I filed a police report. So far none of these items have shown up.
JOHN C.Timothy was very helpful and persistent getting my VIP coupon applied correctly. The only issue I had with this location was its actual location the parking lot is a little tight to manuever in and out of.
JOCELYN D.Great experience!
DAVID F.The rep who set up my rental and hooked up the trailer was excellent and should get a raise. He did a great job and was friendly and personable. He was also the one who took care of me on the return of the trailer. Very good customer service.
RONALD M.Customers should be able to purchase cargo vans and pickup trucks with a debit card. The gentleman who helped me was very nice and understanding as well.
JANAE R.Awesome service. Log in didn't work for after hours but everything else was great
JOHN A.Employee did an excellent job. It was busy and he was working the entire location alone. He was friendly and efficient taking care of people lined up waiting. He was also wearing a mask.
Patty G.Pete and staff were excellent!
Benjamin M. | Overall ExperienceGreat staff, good people
Jerome j. | Overall ExperienceIT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN
Cameron M. | Overall ExperienceI have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker
Jerrie W. | Overall ExperienceThe unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.
Robert H. | Overall ExperienceJust I really like the place
Kelly w. | Overall ExperienceThe staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.
April M. | Overall ExperienceReally helpful
Kelly w. | First ImpressionsThey were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.
Jami P. | First ImpressionsCustomer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.
PRISCILLA R. | Overall ExperienceAll of the employees were very friendly and helpful.
kimberly s. | Overall ExperienceFantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend
GARREN D. | First ImpressionsThe U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!
dean p. | Overall ExperienceThey was really helpful and nice
catrina j. | Overall ExperienceFacility was great but had to jump truck twice
Jacquelyn G. | Reservationits prefect to keep my stuff things unitl i get my own apartmetn
Timothy S. | ReservationRecommend extended hrs at least to 10pm
DANA R. | Overall ExperienceMice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag
robbie r. | Overall Experience