Customer Reviews for U-Haul Moving & Storage at Parsons Ave

3499 reviews

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ernest L. 
Rating:
4.0

Customer did not leave a comment.

Danielle W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Very easy drop off. Had to do after hours. The most confusing part of this transaction was that we had trouble with the online links. And because it was after hours there was nobody to ask if we were doing things correctly. That said...everything went smoothly and worked great! Thank you!!!

debbie C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Check in was very easy, Mr Barnes was super nice and pointed to where all the supplies I had also ordered were, very professional!! Bringing back the vehicle was easy also, that gentleman was very nice and took a few minutes. Would use U-Haul and this particular one again if I need a truck!

VICTORIA D. 
Rating:
5.0

Customer did not leave a comment.

VIKI C. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
3.0

The people are very friendly & helpful but the truck was very dirty & smelled of cigarettes.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

SIR CHARLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Fast and friendly

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CESAR C. 
Rating:
4.0

Customer did not leave a comment.

Kerstin P. 
Rating:
5.0

Customer did not leave a comment.

SKYLER L. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE W. 
Rating:
1.0

Everything about The Uhaul Parsons Columbus OH was very shady. The employees that were there were clearly stoned they wreaked of marijuana. Everything was done very unprofessionally. The employee that we felt with claimed he was the owner and said if we didn't like how they operated go somewhere else. For some reason he took pictures of our drivers licenses with his personal cellphone. When I asked why he did that he said it was “standard procedure”. When we went to pay the credit card machine “didn't work” and I was told he had to enter my card manually. I will be keeping an eye on both my debit and credit card for suspicious activity. Oh, I was also told that I couldn't leave my vehicle in the parking lot and that I could park on the street on in a gravel lot behind the building where there aren't cameras. Something needs to be done about this location IMMEDIATELY!

JOSEPH E. 
Rating:
5.0

M

Shaunna S. 
Rating:
5.0

Customer did not leave a comment.

Justina W. 
Rating:
5.0

The men working behind the desk was very helpful

VALERIE H. 
Rating:
5.0

Nothing. Pete, who works at this location makes things simple, both when picking up and dropping off and I really appreiate that.

STEVE S. 
Rating:
5.0

Rent from this location a regular basis. They are always on point and get me in and out quickly plus have a great attitude. A pleasure to deal with.

BRIAN N. 
Rating:
5.0

Wonderful service

JEANINE L. 
Rating:
4.0

Everything was great, especially since I was in a pinch when Penske didn't provide the truck that they had promised. It was a quite a bit more expensive than I had paid with Penske but overall I am very pleased with the experience and we got the job done!

KURTIS M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

LEONEL G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Allene M. 
Rating:
3.0

It is not clear where the drop box is if you return a truck after hours. I dropped the truck off around midnight. I was able to use the website to checkin however could not find the drop box for the key return. I left the truck and took key with me which caused me to return the key im the morning. This was an uneccsary return trip.

Terrence B. 
Rating:
3.0

Customer did not leave a comment.

YNDYA T. 
Rating:
5.0

I rent trucks 1 or 2 times a week, and the General Manager was really accommodating when I walked in to return the truck and there were 2-3 people ahead of me at the counter. He looked at me and just said "We'll email you your invoice." which is all I needed since he knew I dropped the truck off. That kind of server is really appreciated.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

DENISE J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Lower rates on the mileage

CHRISTOPHER W. 
Rating:
4.0

A piece of the door in the Uhaul was loose and it fell on me as I was driving.

MARISSA W. 
Rating:
5.0

Great team of guys

HENRY B. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Tim was very helpful with our trailer. He helped us make sure we were all setup and good to go. Thanks Tim keep up the great service. Promote this guy.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

CIERA W. 
Rating:
4.0

.....

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
4.0

Friendly and extremely efficient

PETER F. 
Rating:
5.0

The staff here is excellent! I am a Wireless Engineer by profession. The server for your mobile app is extremely slow. I suggest that you increase your bandwidth and upgrade your equipment for faster speed. The lag/latency in uploading a file or waiting on a return from your server is close to speeds for mobility back in 2002. I would expect more from a larger company such as Uhaul; that could see t he value in as minimal face to face contact as possible. ...and for your Tech savvy responders, yes I have uploaded numberous and larger files from my mobile to different clouds, so "no ths is not a device or mobile provider problem". This is a slow Uhaul platform problem.

Melvyn H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The manager and employee were very courteous and professional.

ROBERT L. 
Rating:
3.0

The truck was pulling to the right. The steering wheel was not set correctly. Caused me to have an accident.

ALLEN W. 
Rating:
1.0

Customer did not leave a comment.

CORTAYVIAN L. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
4.0

Screen you sub contractors better. I used FHL moving. At first everything was going okay. After the move I found a pistol and a watch missing. They were no help in answering what happened. I filed a police report. So far none of these items have shown up.

JOHN C. 
Rating:
3.0

Timothy was very helpful and persistent getting my VIP coupon applied correctly. The only issue I had with this location was its actual location the parking lot is a little tight to manuever in and out of.

JOCELYN D. 
Rating:
5.0

Great experience!

DAVID F. 
Rating:
4.0

The rep who set up my rental and hooked up the trailer was excellent and should get a raise. He did a great job and was friendly and personable. He was also the one who took care of me on the return of the trailer. Very good customer service.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

JILL W. 
Rating:
5.0

Customers should be able to purchase cargo vans and pickup trucks with a debit card. The gentleman who helped me was very nice and understanding as well.

JANAE R. 
Rating:
5.0

Awesome service. Log in didn't work for after hours but everything else was great

JOHN A. 
Rating:
5.0

Employee did an excellent job. It was busy and he was working the entire location alone. He was friendly and efficient taking care of people lined up waiting. He was also wearing a mask.

Patty G. 
Rating:
3.0

I showed the pictures of the trucks condition to an employee who then assured me I would not be charged a cleaning fee. The drop off process was very easy.

Rachel M. 
Rating:
5.0

Everything was great and the staff was awesome!!! I will be renting there again.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

Branko P. 
Rating:
5.0

Continue to give good service

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Ce trop chère mais ce bon je vous souhaite une bonne soirée merci beaucoup u haul

MAMADOU G. 
Rating:
4.0

All the guys working there that I had contact with were friendly, and professional. They met all my moving needs.

ARNOLD D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Great experience

VERONICA W. 
Rating:
5.0

Customer did not leave a comment.

ALICE L. 
Rating:
5.0

Very nice people and the van was immaculate.

LEWIS G. 
Rating:
5.0

Customer did not leave a comment.

KEISHA H. 
Rating:
3.0

I requested a van could not rent it for an un explain reason that I needed a major credit card . This is inconvenience.That rule needs to be revised.

MICHAEL J. 
Rating:
5.0

Very good experience using a U-Haul truck and we'll definitely do it again

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

angelia M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

🙏🙏💪💪😘

DONETTA R. 
Rating:
4.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Timothy was very helpful and had a good attitude.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

All workers were professional and friendly. This is the second time I have used this location. And I'd be happy to use it again. Have a safe and focused 2021.

paulo B. 
Rating:
3.0

Customer did not leave a comment.

CAELYAN H. 
Rating:
5.0

Customer did not leave a comment.

MARLIN K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

I've used this location many times and they are the absolute best.

PATRICK D. 
Rating:
1.0

Customer did not leave a comment.

Lolita J. 
Rating:
1.0

rude staff! unclear directions!

Kiara J. 
Rating:
4.0

Customer did not leave a comment.

Jesse G. 
Rating:
1.0

Poor customer service. Had to walk around to find the truck myself.

Kyla N. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

TERESA C. 
Rating:
5.0

All was good except the truck I rented smelled from cigarette smoke. I know your crew can't prevent people from smoking in the trucks, so so having air fresheners in the trucks would be a good touch. Thx

STEVE S. 
Rating:
5.0

trucks are ragged. other locations have newer trucks in better condition.

MARIA G. 
Rating:
5.0

Tim was awesome !!

JAMES M. 
Rating:
1.0

You guys charge me twice on my account and cause a lot of issue on my acct since I had limited cash on the acct

SHANI M. 
Rating:
4.0

all was goid

Vickie L. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Been doing business with this location for years. True pros.

JOHN R. 
Rating:
3.0

Had good customer service when first renting the truck, everyone was very helpful. When returning the truck, need more training to explain the charges. I didn't think the charges were right and asked questions about it, the guys response was that its what the computer is telling me. They should be able to explain the additional charges and don't have a response of that is what the computer tells me. Thank you!

TRENA H. 
Rating:
5.0

The trailer was in good shape and relatively clean - there was some top soil in it. We also found a metal tool that appeared to be a crack spoon in it as well. But overall clean and good condition. The gentleman who took care of us was very pleasant and helpful and did a great job as there was a rush of customers when we picked up.

michael D. 
Rating:
4.0

I didn't have time to go over truck condition, before time run out. Didn't have my phone on me. But other than that. If I have to move again. ITS UHAUL ON PARSONS AVE. THANK YOU.

CHARLES J. 
Rating:
5.0

Pete and staff were excellent!

Benjamin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

althea s.  |  Overall Experience 
Rating:
5.0

Great staff, good people

Jerome j.  |  Overall Experience 
Rating:
1.0

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

Cameron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria r.  |  Overall Experience 
Rating:
5.0

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

Jerrie W.  |  Overall Experience 
Rating:
3.0

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Robert H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

travis h.  |  Overall Experience 
Rating:
5.0

Just I really like the place

Kelly w.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

April M.  |  Overall Experience 
Rating:
4.0

Really helpful

Kelly w.  |  First Impressions 
Rating:
4.0

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Jami P.  |  First Impressions 
Rating:
5.0

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

PRISCILLA R.  |  Overall Experience 
Rating:
5.0

All of the employees were very friendly and helpful.

kimberly s.  |  Overall Experience 
Rating:
5.0

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

GARREN D.  |  First Impressions 
Rating:
5.0

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

dean p.  |  Overall Experience 
Rating:
5.0

They was really helpful and nice

catrina j.  |  Overall Experience 
Rating:
5.0

Facility was great but had to jump truck twice

Jacquelyn G.  |  Reservation 
Rating:
5.0

its prefect to keep my stuff things unitl i get my own apartmetn

Timothy S.  |  Reservation 
Rating:
4.0

Recommend extended hrs at least to 10pm

DANA R.  |  Overall Experience 
Rating:
1.0

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag

robbie r.  |  Overall Experience 
No reviews have been submitted for this location.

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