I accidentally dropped my house keys in the after hours key drop and the staff there was incredible with returning them to me. Excellent customer service!!!!
john jarrellCustomer Reviews for U-Haul Moving & Storage at Parsons Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall a very good experience, truck was ready on time and operated well. Fuel report was inaccurate, truck had less than 1/4 tank at pick up. Employee checking me in at drop off sat in the cab with a lit cigarette while doing his checks.
Adam HumphreyRon and especially Chuck were awesome! Young man who helped me park the trailer was great also!
Brad BasilThey were rude about replacing my key card and half the time denied me access through the main doors.
Jonah Kigge | Overall ExperienceMake sure that the engine light doesn’t come on and make sure that the gas is at a 1/4 tank it cost me more than $30 to get it to a 1/4 tank
ricky cornettCustomer service seemed gruff and unwelcoming. The truck worked for the purpose but rattled around and felt like it would fall apart at any moment.
Jessica ChristineThey told me the fuel was low, and it had more than when I pi ked it up. The man accepted a 20 dollar bill to make it go away
Richard HilderbrandThe only issue was the check in was backed up. The lot isn’t big enough to check in more than 2 trucks at a time. I sat out on a busy street with hazards on for over 10 mins but other than that it was good
Steven LeeThe Customer service was awesome and everything was great..
Melissa LAUDERDALEThe guys were very friendly and helpful.
Karisa ReidNothing excellant Custermer service that’s why I return often
Shelia BreckenridgeThe guys were great and so helpful! I'll be using this location again in a few weeks.
Kelly NucklesMake sure you don’t have a engine light on
ricky cornettThis is not specific to this location, but the vehicle that I rented smelled like smoke, felt sticky, and had a check engine light. I've rented several times from Uhaul and the vehicles have not been well maintained.
Megan HolterInside of the uhaul truck smelled cigarettes and cigars. I had to drive with my window down.
Adrian MayoVery friendly
Jamie BigelowStaff was extremely friendly. Easy pickup and return.
Sierra HoodTruck was great but the inside had food left in it from the previous person. Overall great experience though!
Amy StiakEveryone I dealt with was polite, efficient and helpful. My day had not been the best, and the men at U-Haul were a bright spot in it! Thank you everyone!
Cecily PerryThe personnel at this location were very helpful. in fact, I got the impression that my pick-up experience would have been better if I had simply done it at the counter. Instead I tried out the 24/7 app pickup on my phone and the whole process got drug out due to signal issues and needing to retake photos again and again until i finally went inside, talked to the staff and got onto the free wi-fi.
Ian AndersenThe guys were very nice and handled our transaction speedily.
Patti BussingerMaking sure customer is giving receipt upon completion of truck being inspected by personnel.
LaRonia Jonesi would check this u-haul for bed bugs. i have found 4 on the things i had in this u-haul. my new apartment was well inspected and passed inspection before move in.
deanah fieldsCheck the trucks better. The actual running, steering, etc. This last truck sounded like a playing card clipped to a bike to flap on the spokes. And the was some play in the steering.
Valerie BeekmanStaff customer service is EXCELLENT
Kim HairstonThoroughly train the employees of new services that is being provided. Also, if things changed with the use of payment please provided that information online before pickup date.
jannifer dukesEveryone was very friendly and helpful.
Jennifer JaynesGood job - Thank You
vctoria VilailackWe were treated and shown units by a friendly woman who walked us to the units and showed us the size. The gentlemen at the counter was efficient and quick. It’s nice to walk into a facility and receive good customer service.
Michelle Madosky | First ImpressionsSecure parking & more of it would be nice
Stephan BoggsThe employees at this location are super!! Efficient, friendly, and accurate.
George MazzaroNo excuse to send a truck out with a dead battery
Mark JohnstonExcellent service
Darsy AmayaEverything was excellent. The vehicle was ready for rental and full of gas. Upon return I was met outside by a smiling employee and cleared to leave without any problems. Great personality by all employees.
william alversonWell run place of business. Polite, helpful, clean. When I told the gentleman I would be back to pick up a truck, needed to find a restroom for a child…he told me they had one. It was clean too! I really appreciated all the help!
david BellomyFriendly, courteous and knowledgeable staff. Will definitely use them in the future!
James McGuirefriendly felt like friendly
james taylorCustomer service was amazing
MISTY DOTSONVery nice Dodge Ram
Todd AltizerI have worked with several U-Haul locations around Columbus. The Parsons Ave. location continues to be my favorite.
EDWARD MINERWe rented a car hauler. The ratcheting mechanisms attached to the front of the trailer were rusted and very hard to operate.
JOHN KUCZWARAThe store on Parsons is a great one: friendly staff, very knowledgeable (and willing to share their knowledge) and lots of meaningful experience. I really can’t the Parsons store a higher rating.
Robert FuhrmannI’m sure you’ll think of something
Josh CoeLocation was fast and courteous
Lawrence HarmsThe guys working there are wonderful. It was super busy and they did everything in their power to move the line with great customer service.
Misty LinnExcellent experience!
Nate ThompsonI like it when the lot worker said to me::welcome home ".
JOHN SmithermanPassenger side mirror was not positioned correctly and could not be moved (by customer or emplyee), which made driving on multi-lane roads or backing up pretty challenging. This should not happen--but otherwise it was a very smooth experience. We've used this location before, and always recommend it.
Robert CaswellYou have an amazing Staff at parsons. Every time I went they were kind, helpful and went out of their way to help me. I totally appreciate their kindness and hard work. It shows great leadership on the team!
Teryn Wolfe | Overall ExperienceFor the storage unit but with truck rental my experience was horrible
bryan weir | Overall ExperienceToo pricey for the smallest storage unit
Gerald Broady | Overall ExperienceThe staff was helpful and the facility was clean, but the location was difficult. Due to the size of the parking lot, it was not very convenient to maneuver a 20' truck around to back up to the lone load/unload area. Plus, employees had taken many of the available parking spots, including both of the ones near to load/unload (and including one that was marked handicapped, but the employee's car did not have a placard or license plate), so I had to walk across the lot in the pouring rain to move boxes that were not going into storage from the truck to my car.
Alekzandria Peugh | First ImpressionsThe staff there is very helpful
Susan Grey-Sterns | First ImpressionsThank you to Pete Barnes' team. everyone helped me out with my storage and moving questions. very friendly staff. Javier
Javier Espinoza | Overall Experiencevery friendly staff, Parson's location has a great team. if one didn't know the answer to a question, then the rest of the team was ready to help. moving can be stressful to some but when you come across a team like Parson's it eases things a bit. thank you!
Javier Espinoza | First ImpressionsI've had my storage unit with U-Haul Parsons location for over four years. This location had a habit of closing the front entrance of the storage early (i.e. 5 to 10 minutes early). And not everyone gets off work in time to make it to your location by 6:45pm on a weekday. The last experience I had at your location was with Luis Olivo, who locked the front entrance of the storage early, and demanded that I go around and use the side entrance of the storage, even though I arrived five minutes before 7:00pm. Well, the side entrance door has never opened with my card. And Luis' unwillingness to accommodate me by opening the front entrance was the last straw for me. For four years, I paid full price for a storage that I had restricted access to. And your assistant manager didn't even take care to offer good customer service. 👎🏽
MELODY CASTILE | Overall ExperienceGreat costumer service.
Geoff Collins | Overall ExperienceHaving visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don’t know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.
Noah J Heckmann Jr | Overall ExperienceSafe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!
CYNTHIA FRENCH | First ImpressionsI am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!
Royalle Munnerlyn | Overall ExperienceThe men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day
Kellie Richards | Online Move InStaff was great. Very happy that I chose that location.
Jaye Luckett | First ImpressionsThe unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.
FELICIA BROWN | Overall ExperienceI was always treated with respect the location was always clean
SANDRA CAREY | Overall ExperiencePete and staff were excellent!
Benjamin Moore | Overall ExperienceGreat staff, good people
Jerome jenkins | Overall ExperienceIT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN
Cameron Mcclure | Overall ExperienceI have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker
Jerrie Walker | Overall ExperienceThe unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.
Robert Houck | Overall ExperienceJust I really like the place
Kelly whitted | Overall ExperienceThe staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.
April Munn | Overall ExperienceReally helpful
Kelly whitted | First ImpressionsThey were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.
Jami Puryear | First ImpressionsCustomer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.
PRISCILLA ROGERS | Overall ExperienceAll of the employees were very friendly and helpful.
kimberly smith | Overall ExperienceFantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend
GARREN DENISON | First ImpressionsThe U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!
dean parham | Overall ExperienceThey was really helpful and nice
catrina jones | Overall ExperienceFacility was great but had to jump truck twice
Jacquelyn Gray | Reservationits prefect to keep my stuff things unitl i get my own apartmetn
Timothy Sweeney | ReservationRecommend extended hrs at least to 10pm
DANA ROGERS | Overall ExperienceMice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag
robbie russell | Overall Experience