Customer Reviews for U-Haul Moving & Storage at Pleasant Hill Rd

4471 reviews

1290 Pleasant Hill Rd   Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

(770) 381-9793

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 381-9793

1290 Pleasant Hill Rd
Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always excellent customer service

Anthony H. 
Rating:
5.0

They went out of their way to make sure I had the Uhaul I needed.

Milissa D. 
Rating:
5.0

I think the mirrors were power mirrors but I couldn't find the adjustment switch Correct mirror adjustments on large vehicles is extremely important.

Gavin F. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

CHARISSE B. 
Rating:
4.0

Customer did not leave a comment.

Tony W. 
Rating:
2.0

Get better workers

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

HENRY Z. 
Rating:
5.0

Customer did not leave a comment.

Dawn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

D'ANGELA C. 
Rating:
1.0

No recomiendo familiares ni amigos unidades sin mantenimiento, PESIMO servicio fui atendido x el propio manager store con un servicio inoportuno muy desatento personal de mantenimiento pésimo con les importa las necesidades del cliente.

Rusbel M. 
Rating:
5.0

Customer did not leave a comment.

Merci L. 
Rating:
5.0

Customer did not leave a comment.

EDGARDO B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL T. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Allasa B. 
Rating:
2.0

Customer did not leave a comment.

SALINA L. 
Rating:
5.0

Nothing at present service attendees were very helpful and professional. Also important they followed CDC guidelines .

CHARLES R. 
Rating:
3.0

To have your team follow up regarding online purchases that a customer used to buy moving materials. I purchased mattress covers, shrink wrap and tape and showed proof of purchase and was still denied items

CHARESE C. 
Rating:
5.0

Customer did not leave a comment.

ANGELIKA C. 
Rating:
5.0

Customer did not leave a comment.

beverly J. 
Rating:
5.0

I would like to say I was very pleased with the customer service provided by Robert Wiggins . He was very pleasant and friendly . He assisted me with a check in after I was told by another employee to go online and do the check in. His kindness and assistance was GREATLY appreciated!!!

ELSJE Y. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
3.0

The truck's interior was dirty including the dash and smelled like smoke. The service light was on, the vehicle hesitated when I pressed the gas and I didn't feel safe in it. Thank God I only had to transport the furniture a short distance. They had an ample supply of vehicles available but chose to rent that one which says a lot about how much they don't value their customers.

CATHY D. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO L. 
Rating:
5.0

Excellent attention

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

The light was out

CHRISTI R. 
Rating:
1.0

I called the day of pickup to talk about our horrible experience and was told I'd get a call in a couple days. I got a $50 credit the next day. I do not feel like uhaul wants my business ever again.

Austin F. 
Rating:
4.0

Customer did not leave a comment.

PING W. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

TILDON C. 
Rating:
5.0

You should offer a small discount or even a few boxes to your repeat customers.

MOHAMMED I. 
Rating:
5.0

Nothing is needed Atchison tome. Everything was great

Gwendolyn W. 
Rating:
5.0

The store was clean. Staff was friendly. Very large free standing store.

MICHELLET L. 
Rating:
5.0

Staff and equipment top notch!

FRANK Z. 
Rating:
5.0

Great Location & Great People!

REVA B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
5.0

Customer did not leave a comment.

ETHEL R. 
Rating:
4.0

I had varying experiences with staff some so helpful..some not..but Manager was so nice and hrlpful!

Paula C.  |  Overall Experience 
Rating:
5.0

The manager is excellent and always go out of her way to help

MICHAEL J.  |  Overall Experience 
Rating:
5.0

I had a great experience it was quick and efficient with no waiting time. The return was just the same. The guys there were helpful and nice.

PATRICIALOUISE F. 
Rating:
5.0

Customer did not leave a comment.

LENNY K. 
Rating:
1.0

Bad customer service I arrived at the location they had the wrong truck that I requested and then dolly that I ask for they told me after I did all the paper work they didn't have I really needed that also waited like 10 min for my truck the guy pulled the wrong truck the guy that was checking up was really rude.

SHARNELLE T. 
Rating:
1.0

Those people are horrid and didnt try to work with me for a payment plan...there was nothing but my personal items that were sentimental to me in that unit and those got rid of it and still got zero dollars for it. I will tell everyone to stay away from Uhaul because of their shady business practices,Public storage is a lot better and cares about their customers.

Annett C.  |  Overall Experience 
Rating:
5.0

Great service. The only challenge we had is when we returned the truck. We had to go online and follow the directions. The first one tell you to lock the truck and drop the key in the key box. We did exactly that. It later instructed us to get the mileage. The truck was locked, so we could not. Therefore, the system wouldn't allow us to bypass that information and complete the questions. Uhaul need to change up the checkout questionnaires to reflect the order that you need to properly complete it. Otherwise, we had great service from this location.

Willie L. 
Rating:
1.0

Over charges they charge me late $30 more

PEDRO A. 
Rating:
3.0

I rented a pick up truck and a appliance dolly. The doll was not in working order so I had to return to uhaul to exchange the equipment. Upon returning the truck the representative at the front desk told me I wouldn't be reimbursed for the extra mileage on the truck.

FITZROY J. 
Rating:
5.0

This is the best U-Haul experience. I ever had💯💯💯

LUTHER W. 
Rating:
5.0

The staff there are very courteous and helpful.

Chris L. 
Rating:
4.0

Customer did not leave a comment.

DANE B. 
Rating:
5.0

Customer did not leave a comment.

TRENITA P. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

However, I would not recommend anyone use Uhaul. My scheduled reservations was for 7am, I arrived at 7:30am had issues and was suppose to receive a call for customers service. I NEVER received a call... I call the 24 hour number and was on hold until the location office open at 9am. I will pray that I will NEVER have to us Uhaul again!

james B. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Thumbs up

ANDRE D. 
Rating:
2.0

Stay away from this location. They did not enter the mileage on the truck then charged me for driving 1000 miles . We drove the truck 17 miles! They didn't go over anything about the truck or made sure it was equipped upon leaving. Truck barely had gas. Find a company that isn't ripping you off to make money.

Lewon T. 
Rating:
5.0

Customer did not leave a comment.

SPASOJE G. 
Rating:
4.0

Be ready when the scheduled customer shows up.

LUTHER H. 
Rating:
1.0

I told u-haul before that I never rented a u-haul equipment.please check the home address of the person who rented a u-haul equipment through this e-mail which is same as my e-mail address. Please don't make me confuse anymore that is agony to me and irrational!!!

KEUN S. 
Rating:
5.0

Customer did not leave a comment.

ALBERT M. 
Rating:
5.0

They were helpful and efficient on the pick up. I messed up the remote return, and they kindly fixed it.

TAMARA S. 
Rating:
5.0

Customer did not leave a comment.

RAENETTA C. 
Rating:
5.0

Customer did not leave a comment.

KESIENA O. 
Rating:
5.0

We rented car dolly. The first two, in the front of the line were defective. Maybe they should have been somewhere else especially because the guy hooking the dolly up knew they were defective.

CHRISSIE S. 
Rating:
5.0

Nothing at all… Robert was an awesome help when I dropped off the trailer

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Lisette R. 
Rating:
1.0

I have An LG 60 inch stolen from mu unit with the first month, I had insurance on the unit. I was never compensation for my. TV. It was stolen by one of worker that work at this facility. This place i would not refer my dog there.

Clara W.  |  Overall Experience 
Rating:
1.0

The truck was awful. Oil light on, brakes making noise. felt like it was going to break down the entire time. Also, I was charged for 2 days when I only used the truck for 12 hours. Awful experience.

Chris J. 
Rating:
5.0

Everyone was great. Everything that was agreed to online was as stated. Called when installation was complete and picked up car.

Gary S. 
Rating:
5.0

Fear very helpful and friendly

roosevelt C. 
Rating:
5.0

Customer did not leave a comment.

OLINGA A. 
Rating:
5.0

I always go to this location because of Yesica, I like how her crew and her always are looking out for the customers.

cesar P. 
Rating:
4.0

Van was clean. Check engine light on as well as oil changé required on van.

Willie R. 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE G. 
Rating:
5.0

Customer did not leave a comment.

SARAH C. 
Rating:
5.0

Better waiting area. But they did great job and in a very timely fashion. Thanks so much.

Harold R. 
Rating:
5.0

Excellent customer service.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ADONIS H. 
Rating:
5.0

The customer service representatives were patient, helpful, and knowledgeable. Both, Mr. Edger and Steven were extremely helpful. Great overall rental experience.

GABRIEL F. 
Rating:
5.0

Nothing. Excellent customer service!

Frank C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

SHIDERIA K. 
Rating:
5.0

Customer did not leave a comment.

Jorge L. 
Rating:
5.0

Excellent service for both the pick-up and drop off

Allan L. 
Rating:
5.0

The app check-in didn't work so I had to go inside. They were nice and helped me quickly.

DAVID W. 
Rating:
1.0

They ripped me off just because I didn't take a picture of the miles when I told them 30 to 60 miles I was going but somehow I doubled that according to them so now the budget I had for my rent got fucked just because of an 87 dollar charge that i had nothing to do with I now know to just go as far as i want then return and make sure i got a reserve of hundreds of dollars

MICHAEL N. 
Rating:
5.0

Very good

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

ALICIA M. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

I have rented from haul on many occasions. My experience at this location exceeded every expectation. I arrived about fifteen minutes prior to opening and customers were lined up 15 deep. The team of associates inside and outside were able to move us quickly through the check in process and received a clean, air conditioned, filled with gas 20 ft truck. The best service ever at uhaul.

Jack E. 
Rating:
3.0

The truck I got was raggedy. It keep not wanting to crank. Drove horrible and some kind of service light was on.

Moneka P. 
Rating:
5.0

Customer did not leave a comment.

Gieselle T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Roadside assistance is TERRIBLEEEEE. Uhaul needs to improve that. I had a blown tire and when I called the 1800 number I was on hold for over an hour and they finally just disconnected the call, that's the most frustrating thing. After a long while someone finally showed up to help and I was on my way. This incident happened around 5:00pm and I was home by 10:00pm. What really upset me is that someone called me at 1:00am saying he was on his way to help me but when I explained him that I had already been helped he was very upset and demanded that I tell him who had helped me and what was the name of the company etc etc etc so I just hang up. This department needs some serious attention. Jessica the GM was very helpful thru this ordeal and thanks to her I was home relatively early otherwise I would've been stranded until 2am.

VICTOR S. 
Rating:
3.0

The truck has steering problem i was not given a receipt

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Ernesto G. 
Rating:
5.0

Great and friendly service!

ANGELA S.  |  Overall Experience 
Rating:
5.0

The staff here were really friendly and welcoming! I appreciate everyone's help, I got the help I needed during a really difficult time, thank you all for the great service!

karla A. 
Rating:
5.0

Customer did not leave a comment.

EBONY B. 
Rating:
5.0

Customer did not leave a comment.

MILTON G. 
Rating:
5.0

The employees were very helpful

Andrae N. 
Rating:
5.0

From online check in, to vehicle pick up to vehicle return it was a great experience. Everyone who I came in contact with actually helped. I really appreciate it. Would definitely recommend!

Jamee F. 
Rating:
1.0

I went to clóse my storage on saturday 17,,,the front desk employee does not close my account and even they Charged me the Montly Having no money on my bank account

mirna s.  |  Overall Experience 
Rating:
2.0

I reserved a storage unit 2 weeks ago. Got there you all didn't have the size I reserved. Never offered any complimentary anything.

Tiffany P.  |  First Impressions 
Rating:
5.0

The Location Manager Jessica is why I ALWAYS use this location,her customer service skills ARE PHENOMENAL!

CHARLTON M.  |  First Impressions 
Rating:
1.0

I paid my rental from a reoccurring auto banking check from my bank from the first payment to the last, roughly a year and a half. Every three or four months I received a late payment notices. The first time, I called the facility to correct it. Then I would go to the facility to impress upon them the need to correct the problems causing me to receive the notices. I continued to receive late payment notices after I was told it wouldn't happen again. The straw that broke the camel's back was a "Pre-Lien Notice". I moved out and will never do business at this facility again!

David W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erika G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nicole N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angelena W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

The manager was amazing

Shimarith W.  |  Online Move In 
Rating:
3.0

Staff was very slow. I understand some staff members were being trained but the pace of work was excruciating - I had to wait an hour to get moved into my storage unit after having made a reservation online with all necessary information. This was with no line and only 2-3 other customers for the entire time, and then was sold a lock that cost $15 that was not the typical lock used. Other lock and key locks only cost $5 or less by the front desk worker recommended the most expensive one that wasn't even secure.

Alice C.  |  First Impressions 
Rating:
3.0

I was dissatisfied with the explanation of the card entry for every visit. The representative that showed us the unit did not explain the card entry very well until asked. She said to just swipe the card but did not mentioned we would be locked out if done incorrectly or not done at all on my second visit I was locked out of the facility. I called customer service to assist and of course they couldn’t help me get in because an on site manager had to be present. Because of this, I returned my uhaul truck late which I was charged extra and had to re load all my belongings I had un loaded on the dock. This was Sunday after hours and the office was closed. Customer service had called the onsite manager but she did not answer. The card entry process should have been better explained. I could have avoided the inconvenience of an extra trip and saved the extra fee I was charged for returning my uhaul late. I have yet to go back and get this resolved.

Aline G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce G.  |  First Impressions 
Rating:
5.0

Storage Manager Ms. Jamie provided EXCELLENT CUSTOMER CARE from the moment I walked into the store throughout the entire process. She was thorough and extremely knowledgeable in answering all of my questions both about storage and truck rental. Uhaul has a GREAT asset in Ms. Jamie. She made my experience with Uhaul pleasant and assuring!!! THANK YOU MS. JAMIE!!!

Lisa H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M.  |  First Impressions 
Rating:
1.0

Everything with the facility was fine. Up until my card was charged twice when I moved out. I get the $50 fee for them cutting the lock. But, I was told I didn't need to sign anything. I didn't have to take pictures, & I would be emailed my move out letter. I don't recall seeing that email, but was billed twice. I can't get in contact with no one at the facility. An email was sent by customer service,and yet I haven't heard anything back as it pertains to a refund. After two year, and about three months. One would think I would be treated a little better than what I was. I will never as long as I live ever use Uhaul again.

Robert N.  |  Overall Experience 
Rating:
1.0

Employee refused to help us find the moving carts and was no help what so ever!

ADRIAN R.  |  Online Move In 
Rating:
5.0

Excellent manager, she keeps everyone on their toes and they respect her.

MICHAEL J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Treco G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eduard g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

angenette m.  |  Overall Experience 
Rating:
5.0

Ms.Jamie is so amazing she was very helpful to me during my occupations of storage. I greatly appreciate everyone that works here. I highly recommend this Uhaul property to everyone. I know where to go if I ever need the service again. No matter how far I live I would definitely pass by so may others storage space to get back to this location.

Diamonique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAVEN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timisha R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

arkeen t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLE B.  |  First Impressions 
Rating:
5.0

Trato del personal muy profesional i amables

Christian O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NASIR O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alita K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ahmad H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASOTO R.  |  First Impressions 
Rating:
4.0

We paid for 24/7 access but repeatedly had trouble actually accessing the facility outside your normal hours. Security was substandard. It's impossible to reach anyone at that particular facility by phone.

Cynthia A.  |  Overall Experience 
Rating:
5.0

No complaints

Angela T.  |  First Impressions 
Rating:
5.0

Staff was extremely patient and helpful.

Mohamed B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon K.  |  First Impressions 
Rating:
5.0

Jaime made important papers ready every month to assist with my becoming qualify as a first time home owner. She would have it ready and neatly packed and ready to go monthly. She also offered beneficial and important information to me regarding truck size an packing information.Jamie goes above and beyond CSR . She is indeed an asset to the Uhaul company.

Jovonna H.  |  Overall Experience 
Rating:
5.0

Storage Manager Jamie Parris was awesome!! Easy to work with and understands the business and is very fair! If I need a storage unit in the future I will be back because of Jamie Parris. THANK YOU Jamie!!

Warren C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephanie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE L.  |  First Impressions 
Rating:
3.0

The movers was very helpful but see they wasn't there on time due to another job would have been behind if didn't have extra help. Forgiven but overall they did a good job.

shmeeka c.  |  First Impressions 
Rating:
5.0

Everyone was extremely nice and courteous! Thank you!

Chantel C.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and happy to assist with any questions. I will definitely recommend this location to my family and friends.

Patricia R.  |  First Impressions 
Rating:
5.0

Returning the truck went very smoothly. Getting the storage unit was nice and easy, for the most part. There was a little mix-up regarding which units were available, but that was quickly resolved.

Cynthia A.  |  Reservation 
No reviews have been submitted for this location.

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