Customer Reviews for U-Haul Moving & Storage at Regency

Rating:

5.0

Awesome customer service and staff. Thank you.

Rating:

5.0

I love this location because of the friendliness, personable, and hospitality. I have never run into a rude or impatient person at this location regardless of the bookings and how many people they deal or have dealt with during the day. The online accessibility makes the transition easier as well. Thank you all and keep up the great work.

Rating:

5.0

None extremely great service and people!!

Rating:

3.0

I rented a tow car dolly from the Regency location. The parking and drive is very tight with no room to turn around. I have discovered this to be true at many u-haul locations. The wheel straps were not put on well. Part way through my journey one came off the wheel. Thank God we saw it before something awful happened. The chain on the tow dolly was wrapped around the frame and the employees were not able to release it. They sent me to another location to have it fixed.

Rating:

5.0

A bigger sign and improve the area around the buildings with bigger drive areas.

Rating:

1.0

When a client pays for a rental of equipment ( I.e. a dolly, furniture pads etc.), it's a good idea to make sure that they are in the truck. When I got my rental there was absolutely none of my equipment in the truck that caused a serious delay on my move and I will have to spend MORE money to rent a truck and equipment at another business. I have never had this problem at any other of the U-Haul locations in Jacksonville and I can safely say that I will never be using this one again.

Rating:

1.0

Over charged me , slow service , poor job overall

Rating:

5.0

Thank you

Rating:

1.0

The 1st time I used U haul I was treated fairly. But when I used the location Jax Fla on 9411 Atlantic Blvd both times i was overcharged. I really feel like the people who run that location are crooks and cannot be trusted I was taken advantage by them 2 times. I should have learned the first time. That location will never ever get my business again. They are theives..

Rating:

5.0

Great

Rating:

5.0

Get updated vehicles

Rating:

5.0

The staff at Uhaul storage was friendly and helpful. They answered any questions I had and were willing to help with anything I needed. I rented my storage for 1.5 years and I never experienced any issues. I’d highly recommend using Uhaul on Atlantic.

Rating:

5.0

Excellent customer service

Rating:

1.0

Y'all stole my fucking money lied and said I used a Dolly and furniture pads when neither were included in my rental ...

Rating:

4.0

I reserved a ground floor unit online but when I got to the facility the next morning they didn’t have any available. They have an issue with the online system allowing people to reserve units that are not available. However, the associate Jonathan made it correct and did his best to try to resolve the situation in a very professional and friendly manner.

Rating:

5.0

I would like to commend Jonathan for being extremely helpful and professional today. He handled my reservation so well despite some mixups with the online reservation. I couldn't be more grateful for his help and patience during such a stressful time as moving.

Rating:

5.0

Everything was outstanding

Rating:

1.0

I will not recommend UHaul PERIOD after the experience I just had today, and that is unfortunate. I used to love Uhaul but not after today. You all have a LOT of making up to do

Rating:

2.0

The furniture that I stored got ruined due to Mold even though they were stored in a Climate Controlled Unit. When I contacted the Office I was advised that I should file a Claim against my Homeowner's Policy, but my policy would not cover something stored at Uhaul

Rating:

5.0

Excellent service and truck was clean and ran good

Rating:

5.0

I was totally impressed with everything. I called maybe hour and a half before I needed the truck. I was able to pick up the truck with no problems. I also like the new return process when no one in the office. I had to call for a little help, but that was on me. Great service!

Rating:

5.0

Excellent service, front desk agent gives you all detailed information you should know.

Rating:

4.0

Charging cleaning fee. The van was returned in same condition.

Rating:

1.0

Was told 1 price. Charged over double the price

Rating:

4.0

The option to process a return online after hours was not friendly and I was so scared at night and couldn't get out the gate..

Rating:

4.0

The truck I rented had a very strong odor of cigarette smoke. As a former smoker, this is one of the most annoying smells know to mankind. This is the second truck that I have rented for U-Haul with this odor. U-Haul: PLEASE find a deodorant that can be sprayed into your equipment to eliminate cigarette odor. Charge a Large fee for those who think they must smoke while inside your equipment. It could be YOUR employees!

Rating:

5.0

Joshua was very helpful!

Rating:

5.0

Everything was great.

Rating:

5.0

Really helpful and friendly

Rating:

5.0

No hassles in getting vehicle our returning on time which made for a smooth transition.

Rating:

1.0

Call me because it's way to much to type. All in all it shouldn't take almost an hour to rent equipment. I can be reached at (912)225-2030 from 1pm-2pm or after 5. Thank you.

Rating:

2.0

The elevator has been broken for weeks - and of course our unit is at one end of building B and the the broken elevator was at our end so we had to walk the entire length of the building to use a functional elevator - i was told for weeks "the part has been ordered" - i called AHEAD OF TIME and I asked how high the clearance was on canopied area - was told the wrong height/ 1 truck had to back all the way around the building 2x

Rating:

3.0

I was charged to a dolly and when I got to the house there was no dolly. Disappointed in that. The correction was not acted upon. I do not have a $7.00 deduction on my final bill. Also was charged extra money for extra miles that we did not use. $34.95. What was this additional fee attached to my credit card. Please let me know,. Thank you for your prompt response to me.

Rating:

1.0

The man was awesome but that woman was the devil. Never again!! Because of her.

Rating:

1.0

I removed all of my items out of storage because I had a couple of boxes of glassware that was broken when I went back to my storage and alot of these items that are now garbage can't be replaced and I tried to file a claim since I had insurance and I was was never notified back. For that reason I will NEVER recommend your storages to anyone!!! I have never had this problem before with U-haul storages, but I've never had to file a claim either!!!

Rating:

4.0

Thank you!

Rating:

5.0

Excellent Customer Service Thanks!

Rating:

4.0

There's not much I can say because I was there only a short period of time but overall everything was above average

Rating:

5.0

The property managers were great and very helpful!!!

Rating:

4.0

Easy process.

Rating:

1.0

I was there at 2:15. And couldn't start storing my things till 5. The customer service was horrible. I wasnt given all the information regarding sign in at the time of my reservation. He kept making run to my car and I kept losing my spot I. Line. I had a car port and was never told I needed the 20 in cash to remove it. Again another 3 and have hours and still could not store my stuff. Before he removed the car port I had to go find and Atm which has caused me over $5.00 in fees to get the 20. I arrive back at 4:50 to give him the cash. At 5 I finally got to store my things. Then he forgot to give my the code and I had to go back to get it. Because it was near closings time. Then I finally wme to go back to finish. All in all a simple 2 hour move in took me 5 hours. Very unsatisfied. My things are there but I will be moving them as soon as It can

Rating:

5.0

Guy at the front desk was very nice and helpful.

Rating:

5.0

Staff is excellent

Rating:

3.0

The U-Haul was parked up on a curb and unaccessible due to location and people placing stuff in their storage locker. The U-Haul employee ended up helping after I went to inquire about it. After having a HORRIBLE experience with my guaranteed truck not being available at my previous location, this was just an extra annoyance. Helper was nice though.

Rating:

5.0

a baby roach was roaming the van. exterminate your trucks/vans.

Rating:

3.0

Renting was easy. The attendant was friendly, helpful, caring and attentive. He wore a face mask and used innovative techniques to protect us both from COVID. He was everything I would want. The return was after hours so I came in the next morning to ask to have the actual mileage recalculated. This Monday morning attendant was RUDE, unfriendly, NO MASK, and everything negative. HadcI known she would be there I would have stayed away. No MASK.

Rating:

5.0

No place to park that is secured while you are renting trucks, cargo vans, trailers, etc. Really need to secure parking area somewhere close. Great employee service!!

Rating:

5.0

It was a thoroughly pleasant experience and all the personnel we encountered were pleasant and efficient!

Rating:

5.0

VERY PROFESSIONAL

Rating:

2.0

NEED TRAINING EMPLOYS

Rating:

1.0

Absolutely horrible from getting the uhual to returning it.

Rating:

5.0

The guy that helped me was real cool and helpful

Rating:

1.0

Was charged for fuel when i returned with the same level it was picked up

Rating:

1.0

Driver side dirty full of sand Return procedure is terrible Never informed gate would not open after hours No live person to answer my call Never again will I rent from this location

Rating:

3.0

Service seems fine but the facility itself is small and cluttered with to many trucks hard to manuver a bigger truck when all the other trucks on property are blocking the storages outside. This location needs to be moved to a bigger parking lot but other than that so far no issues

Rating:

4.0

would be better if they put things in the truck for you like blankets and dolly, also have it up front waiting for you and not have to carry everything to the back of the property. But the gentleman behind the counter was excellent when i picked up the vehicle and made it smooth

Rating:

4.0

Great customer service during the rental. JT (maybe it was JR) was exceptionally competent and professional. My only critique was on the return, there was already a van parked under the green awning. Can't blame that renter—he followed the instructions. I parked behind him. If I'd been third, I'd have blocked the gate for any other returns or people trying to access the storage area. You probably want to change the instructions to have folks pull through after hours and park along the side, because otherwise, you can only have maybe two returns before things get jammed up. Otherwise, totally smooth experience.

Rating:

4.0

Not super appreciative of the employee barely wearing a mask and coughing. Nose and mouth exposed. Nothing against the Equipment or the company just a pretty peeve.

Rating:

1.0

I only reason I say that is because I had to wait 15 to 20 minutes every time I walked into that office for someone to come up front there was Harley never anybody up front when I came through the front door

Rating:

2.0

There's never no one at the front desk you literally have to stay in there at least 15 to 20 minutes before somebody comes to the front desk and then I was Miss cold about a situation I had

Rating:

5.0

Excellent!!!!!!!!

Rating:

5.0

This location is always very crowded. Not much they can do about it but it has always been that way. They seem very short staffed as well.

Rating:

1.0

Was damage and I'm call uhual for help no body help

Rating:

3.0

No suggestions for improvement. I appreciate the precautions they took to protect us from COVID. A lot of precautions in place from the time I entered the location.

Rating:

2.0

Needs To improve the customer service. First and last time using UHaul

Rating:

3.0

Facility is difficult to maneuver in and out of with a truck. Don't like that partial months with advanced notice could not be prorated.Had to pay a full month for two extra days. Late fee charged when I thought I had set up automatic payments. These are not customer friendly. Staff was helpful in getting rental set up. No interaction past that.

Rating:

5.0

The man do not know his name was very helpful. He Has very excellent customer service skills

Rating:

5.0

No problem 100% satisfied

Rating:

2.0

I was very disappointed w/ the facility when I arrived to collect my belongings after two years in storage. I was paying for “climate controlled” storage and I found many of my items covered w/ mold and mildew. In Florida I do not consider 82 degrees adequate to fully protect items in storage. You are perpetrating a hoax on the public by maintaining an 82 degree climate controlled storage unit. I paid almost $4800.00 for proper climate control and still had to have much of my stuff sanitized. I will not be doing business w/ Uhaul again-a sizable portion of my money should be refunded.

Rating:

4.0

I gave the rating an above average because there was a misunderstanding with my storage unit. Customer service took care of it and straightened things. Despite that I would still recommend Uhaul to friends or family.

Rating:

1.0

I was not allowed access to my items stored on the property. The property manager blocked my card and mentioned it would still be blocked even though the account was paid thru to second week of August. After I moved out, no money was refunded back to me for the days paid on the account.

Rating:

2.0

BEWARE: We moved out May 30, paid in full. And the manager said she cancelled autopay. BUT We were billed again. I contacted her 2 times and she told me she took care of it. But she did not and an automatic Bad Credit Report has ruined my credit!

Rating:

4.0

Staff member was friendly and helpful.

Rating:

5.0

thank you for everything. Great services. Friendly workers. Experts

Rating:

4.0

The staff was very helpful and professional!!!!

Rating:

4.0

The staff was friendly and professional

Rating:

3.0

Very tight. Hard to get in/out.

Rating:

2.0

Customer service was very poor. Worker had no clue what they were doing and very inefficient. Reservation was given away and I was forced to pay more for a unit that wasn't wanted. Very unsatisfied and will not be using service again.

Rating:

3.0

To many u-haul truck parked in the front of your storage unit.

Rating:

2.0

I think the stories that I have is a little too high because it's not holding all the things that I wanted to put in there put a price that I'm paying for that storage is ridiculous

Rating:

2.0

I know you say outside you store at own risk but had no idea it would leak non stop and ruin all my furniture.

Rating:

2.0

Access to unit constantly blocked by trailers on display

Rating:

5.0

Great pricing too!

Rating:

2.0

Poor customer service

Rating:

5.0

Very clean facility.very helpful employees

Rating:

5.0

Some of the nicest most honest people I've ever had the pleasure of working with! Very professional, smooth and friendly transaction!

Rating:

2.0

The price to store is extremely high. Please do not promise your customers in the future a lower price and then make them get a climate controlled unit for a high price.

Rating:

4.0

None don't have any critiques

Rating:

4.0

Friendly service

Rating:

5.0

The staff was very friendly and welcoming

Rating:

5.0

very good professional people, great frendly experience. thank you everyone.

Rating:

5.0

The Husband and Wife facility are an awesome couple and very professional. I would recommend this U-Haul Storage facility to a friend or family!

Rating:

5.0

Excellent customer service clean facilities top rated experience

Rating:

5.0

The attendant was very helpful and even recommended the perfect size upgrade for the amount I had to store. I am very satisfied with my experience.

Rating:

5.0

It was a pleasure meeting Mr. Smith! I will recommend this U-Haul location to all my friends and family.

Rating:

4.0

other than hard to move around it was great

Rating:

5.0

Great people, great storage unit

Rating:

5.0

Antonio runs a tight business.

Rating:

5.0

Thanks for a much needed service and the opportunity to store my things safely and securely

Rating:

5.0

Super friendly and helpful! Antonio Smith runs a tight ship.

Rating:

5.0

Antonio is best at it! Valued employee you have!

Rating:

5.0

Excellent Service and kindness second to NONE from the manager and his wife. Thank You for offering and providing storage units free of charge during Hurricane Dorian.

Rating:

5.0

They found the perfect unit for my motorcycle.

Rating:

5.0

The owner registered me quickly, he was very professional and polite and answered all my questions. He gave me my one month free as advertised.

Rating:

5.0

I am very proud of you guys for being so kind in doing business. I will recommend people to you any time. you offer excellent service. thank you very much.

Rating:

5.0

Antonio and his wife were very friendly and helpful. Definitely helped make our transition easier. We would highly recommend using their services to others. Facility is clean and safe environment.

Rating:

5.0

They really worked with us on our very difficult move thanks so much guys

Rating:

5.0

The manager was very helpful and friendly. He showed me several units based on my needs. It was a clean and organized office and enclosure.

Rating:

5.0

Josephine & Antonio Smith are the best! We always have excellent service when the Uhaul Moving and Storage on Atlantic Blvd.

Rating:

1.0

Service was terrible customer service was rude and I got double charged for everything

Rating:

4.0

Julius was very professional and helpful my experience was smooth and hassle free

Rating:

5.0

Antonio and Josephine are the best! Enough said!

Rating:

5.0

I've truly had a great experience with this location. I am grateful for Miss Josephine, and Antonio, who really made the experience worthwhile. 7 years, and it's like I'm leaving home. Thank you

Rating:

5.0

I would like you to recognize 2 of the best employees that I have ever dealt with when renting a uhaul and storage. Antonio and Julius went above and beyond to help me. I wish could give them a raise.

Rating:

5.0

Excellent facility. The only challenge is the very tight traffic pattern. You are constantly competing with the U-Haul trucks for access and parking space to access your storage unit.

Rating:

5.0

Great staff friendly and helpful.

Rating:

5.0

I truly enjoyed my experience with this facility. I would recommend it to my friends and family.

Rating:

1.0

Took forever was lied to and honestly i might not use the service

Rating:

5.0

I was very pleased with the unit and the office staff was very professional and friendly. Thank you so much.

Rating:

5.0

Very nice people, they kept the place in good shape. Even the bathroom was always clean.

Rating:

5.0

Never had a single problem here, always great people to help

Rating:

5.0

Both the General Manager Tony and UHAUL Customer Service Representative Julius was professional and courteous. Answered all my questions and conerns about my reservation! Thank you!

Rating:

5.0

Antonio and his wife were so helpful. My situation was not good but I found both of them most helpful

Rating:

5.0

Josephine and Anthony are awesome. If I need storage in Jacksonville I only rent from them because of the great service and attitude they have

Rating:

5.0

Very satisfied

Rating:

5.0

good service and friendly staff. Thank you.

Rating:

5.0

Antonio and Josephine are the best. I had a unit at this facility for many years and had complete confidence in their managerial abilities. Very personable and easy to work with. Clean facility.

Rating:

5.0

Will return as a customer if necessary.

Rating:

5.0

Nice facility! Owners and staff are helpful and friendly and work very hard to make your experience a good one. Five stars are not enough!!

Rating:

5.0

Very helpful and accommodating.

Rating:

5.0

The staff was so helpful, especially for someone who is disabled like myself. They were extremely accommodating. Thank you so much.

Rating:

4.0

I had absolutely no problem with the personnel at 9411 Atlantic Blvd. In fact I wish to commend them for the excellent service and recommendations. My beef is with the corporate office. You are greedy

Rating:

5.0

I truly appreciate the owners of the storage. They treat me with the utmost respect and we eager to help me with all my needs

Rating:

5.0

Very helpful and respectful

Rating:

5.0

Thanks for having me again. I seriously appreciate everything. Hopefully we will steak together intill i find a perfect place to stay. One again, many thanks and may the living God bless you all.

Rating:

5.0

The staff are excellent and very very helpful fr--- couldn't have found a better storage place

Rating:

4.0

I think you should prorate. I paid 229 dollars for a month but was out of there in 2 weeks so I basically plssed away 114 dollars because of your company policy which is out dated.

Rating:

5.0

Awesome

Rating:

5.0

They were perfect

Rating:

5.0

thank you! keep up the good work!

Rating:

5.0

A great place that gave me the comfort that my belongings were safe!

Rating:

5.0

Friendly staff and great rates! This property is well cared for.

Rating:

1.0

Not happy at all

Rating:

3.0

Lots of mold and bugs on my furniture. Being told the difference between a climate control unit and a regular unit would have changed my purchase choice had I known about the damage it would cause.

Rating:

5.0

Great staff! Mr. Antonio & Ms. Josephine were awesome and helpful.

Rating:

5.0

Would recommend to a friend.

Rating:

5.0

I have used this storage facility a few times. The managers are very helpful and courteous. I highly recommend this facility.

Rating:

4.0

Everything was good.

Rating:

5.0

I'm happy with the service

Rating:

5.0

Thanks

Rating:

5.0

Overall great experience

Rating:

5.0

Mr Smith was the Best and appreciate everything he did for me.

Rating:

4.0

the changed the location of the truck pickup with out advising me ahead of time. they did not call until late the day before

Rating:

4.0

My rental at this facility was great until my last day. I was planning just to downsize but instead I completely left becuz of the new manager. He is not knowledgeable of the rules and no compassion.

Rating:

4.0

Mrs Josephine and husband are the best, They were very helpful and every way and they accommodated any proposed questions or situation. They went up and beyond all measures.

Rating:

5.0

Tony and Josephine always go above and beyond. Thanks Guys

Rating:

5.0

Excellent service enjoyed staff professional staff very helpful!

Rating:

5.0

Excellent Storage Facility, since I was there for an extended period of time, I communicated with several staff groups over the years, all staff were the best, very helpful and friendly. Excellent!