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Sabtina H. | Online Move InCustomer Reviews for U-Haul Moving & Storage at Regency
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service and staff. Thank you.
veronica M. | Overall ExperienceI love this location because of the friendliness, personable, and hospitality. I have never run into a rude or impatient person at this location regardless of the bookings and how many people they deal or have dealt with during the day. The online accessibility makes the transition easier as well. Thank you all and keep up the great work.
Marinda B.None extremely great service and people!!
John A.I rented a tow car dolly from the Regency location. The parking and drive is very tight with no room to turn around. I have discovered this to be true at many u-haul locations. The wheel straps were not put on well. Part way through my journey one came off the wheel. Thank God we saw it before something awful happened. The chain on the tow dolly was wrapped around the frame and the employees were not able to release it. They sent me to another location to have it fixed.
Cheryl S.A bigger sign and improve the area around the buildings with bigger drive areas.
Blake L.When a client pays for a rental of equipment ( I.e. a dolly, furniture pads etc.), it's a good idea to make sure that they are in the truck. When I got my rental there was absolutely none of my equipment in the truck that caused a serious delay on my move and I will have to spend MORE money to rent a truck and equipment at another business. I have never had this problem at any other of the U-Haul locations in Jacksonville and I can safely say that I will never be using this one again.
CAMERON V.Over charged me , slow service , poor job overall
CHRISTOPHER P.Thank you
TYLER K.The 1st time I used U haul I was treated fairly. But when I used the location Jax Fla on 9411 Atlantic Blvd both times i was overcharged. I really feel like the people who run that location are crooks and cannot be trusted I was taken advantage by them 2 times. I should have learned the first time. That location will never ever get my business again. They are theives..
Patrick N.Great
Sheronda W.Get updated vehicles
Annette W.The staff at Uhaul storage was friendly and helpful. They answered any questions I had and were willing to help with anything I needed. I rented my storage for 1.5 years and I never experienced any issues. I’d highly recommend using Uhaul on Atlantic.
Shaneta O. | Overall ExperienceExcellent customer service
Fernando T.Y'all stole my fucking money lied and said I used a Dolly and furniture pads when neither were included in my rental ...
JAH'FORIA T.I reserved a ground floor unit online but when I got to the facility the next morning they didn’t have any available. They have an issue with the online system allowing people to reserve units that are not available. However, the associate Jonathan made it correct and did his best to try to resolve the situation in a very professional and friendly manner.
Anita P. | First ImpressionsI would like to commend Jonathan for being extremely helpful and professional today. He handled my reservation so well despite some mixups with the online reservation. I couldn't be more grateful for his help and patience during such a stressful time as moving.
Anita P.Everything was outstanding
Leo W.I will not recommend UHaul PERIOD after the experience I just had today, and that is unfortunate. I used to love Uhaul but not after today. You all have a LOT of making up to do
JOSHUA W.The furniture that I stored got ruined due to Mold even though they were stored in a Climate Controlled Unit. When I contacted the Office I was advised that I should file a Claim against my Homeowner's Policy, but my policy would not cover something stored at Uhaul
JEFF K. | Overall ExperienceExcellent service and truck was clean and ran good
Roger S.I was totally impressed with everything. I called maybe hour and a half before I needed the truck. I was able to pick up the truck with no problems. I also like the new return process when no one in the office. I had to call for a little help, but that was on me. Great service!
Debra S.Excellent service, front desk agent gives you all detailed information you should know.
YOAN G.Charging cleaning fee. The van was returned in same condition.
Delaine A.Was told 1 price. Charged over double the price
SHIRLEY B.The option to process a return online after hours was not friendly and I was so scared at night and couldn't get out the gate..
MELISSA K.The truck I rented had a very strong odor of cigarette smoke. As a former smoker, this is one of the most annoying smells know to mankind. This is the second truck that I have rented for U-Haul with this odor. U-Haul: PLEASE find a deodorant that can be sprayed into your equipment to eliminate cigarette odor. Charge a Large fee for those who think they must smoke while inside your equipment. It could be YOUR employees!
Gary D.Joshua was very helpful!
Kevin B.Everything was great.
kuwananh P.Really helpful and friendly
Marlenny G.No hassles in getting vehicle our returning on time which made for a smooth transition.
Frances S.Call me because it's way to much to type. All in all it shouldn't take almost an hour to rent equipment. I can be reached at (912)225-2030 from 1pm-2pm or after 5. Thank you.
Tamiko H.The elevator has been broken for weeks - and of course our unit is at one end of building B and the the broken elevator was at our end so we had to walk the entire length of the building to use a functional elevator - i was told for weeks "the part has been ordered" - i called AHEAD OF TIME and I asked how high the clearance was on canopied area - was told the wrong height/ 1 truck had to back all the way around the building 2x
RADIUS S. | Overall ExperienceI was charged to a dolly and when I got to the house there was no dolly. Disappointed in that. The correction was not acted upon. I do not have a $7.00 deduction on my final bill. Also was charged extra money for extra miles that we did not use. $34.95. What was this additional fee attached to my credit card. Please let me know,. Thank you for your prompt response to me.
Mildred S.The man was awesome but that woman was the devil. Never again!! Because of her.
Tamesia W. | Overall ExperienceI removed all of my items out of storage because I had a couple of boxes of glassware that was broken when I went back to my storage and alot of these items that are now garbage can't be replaced and I tried to file a claim since I had insurance and I was was never notified back. For that reason I will NEVER recommend your storages to anyone!!! I have never had this problem before with U-haul storages, but I've never had to file a claim either!!!
Althea G. | Overall ExperienceThank you!
Jean K.Excellent Customer Service Thanks!
Richard W.There's not much I can say because I was there only a short period of time but overall everything was above average
Herbert V.The property managers were great and very helpful!!!
Kirt F.Easy process.
Jack G.I was there at 2:15. And couldn't start storing my things till 5. The customer service was horrible. I wasnt given all the information regarding sign in at the time of my reservation. He kept making run to my car and I kept losing my spot I. Line. I had a car port and was never told I needed the 20 in cash to remove it. Again another 3 and have hours and still could not store my stuff. Before he removed the car port I had to go find and Atm which has caused me over $5.00 in fees to get the 20. I arrive back at 4:50 to give him the cash. At 5 I finally got to store my things. Then he forgot to give my the code and I had to go back to get it. Because it was near closings time. Then I finally wme to go back to finish. All in all a simple 2 hour move in took me 5 hours. Very unsatisfied. My things are there but I will be moving them as soon as It can
Aida D. | First ImpressionsGuy at the front desk was very nice and helpful.
Ana C.Staff is excellent
Pedro g. | Overall ExperienceThe U-Haul was parked up on a curb and unaccessible due to location and people placing stuff in their storage locker. The U-Haul employee ended up helping after I went to inquire about it. After having a HORRIBLE experience with my guaranteed truck not being available at my previous location, this was just an extra annoyance. Helper was nice though.
Skyler H.a baby roach was roaming the van. exterminate your trucks/vans.
Dawn S.Renting was easy. The attendant was friendly, helpful, caring and attentive. He wore a face mask and used innovative techniques to protect us both from COVID. He was everything I would want. The return was after hours so I came in the next morning to ask to have the actual mileage recalculated. This Monday morning attendant was RUDE, unfriendly, NO MASK, and everything negative. HadcI known she would be there I would have stayed away. No MASK.
D.C. P.No place to park that is secured while you are renting trucks, cargo vans, trailers, etc. Really need to secure parking area somewhere close. Great employee service!!
Linda C.It was a thoroughly pleasant experience and all the personnel we encountered were pleasant and efficient!
Randy M.VERY PROFESSIONAL
Alan D.NEED TRAINING EMPLOYS
Samuel A. | Overall ExperienceAbsolutely horrible from getting the uhual to returning it.
Anthonio F. | First ImpressionsThe guy that helped me was real cool and helpful
Bryan S. | Overall ExperienceWas charged for fuel when i returned with the same level it was picked up
Sander D.Driver side dirty full of sand Return procedure is terrible Never informed gate would not open after hours No live person to answer my call Never again will I rent from this location
Michael S.Service seems fine but the facility itself is small and cluttered with to many trucks hard to manuver a bigger truck when all the other trucks on property are blocking the storages outside. This location needs to be moved to a bigger parking lot but other than that so far no issues
Kristina W. | First Impressionswould be better if they put things in the truck for you like blankets and dolly, also have it up front waiting for you and not have to carry everything to the back of the property. But the gentleman behind the counter was excellent when i picked up the vehicle and made it smooth
Robert N.Great customer service during the rental. JT (maybe it was JR) was exceptionally competent and professional. My only critique was on the return, there was already a van parked under the green awning. Can't blame that renter—he followed the instructions. I parked behind him. If I'd been third, I'd have blocked the gate for any other returns or people trying to access the storage area. You probably want to change the instructions to have folks pull through after hours and park along the side, because otherwise, you can only have maybe two returns before things get jammed up. Otherwise, totally smooth experience.
Christopher B.Not super appreciative of the employee barely wearing a mask and coughing. Nose and mouth exposed. Nothing against the Equipment or the company just a pretty peeve.
PHILIP P.I only reason I say that is because I had to wait 15 to 20 minutes every time I walked into that office for someone to come up front there was Harley never anybody up front when I came through the front door
April A. | First ImpressionsThere's never no one at the front desk you literally have to stay in there at least 15 to 20 minutes before somebody comes to the front desk and then I was Miss cold about a situation I had
April A.Excellent!!!!!!!!
Jeffrey N.This location is always very crowded. Not much they can do about it but it has always been that way. They seem very short staffed as well.
Arthur G.Was damage and I'm call uhual for help no body help
Brayhan M.No suggestions for improvement. I appreciate the precautions they took to protect us from COVID. A lot of precautions in place from the time I entered the location.
Latrina P.Needs To improve the customer service. First and last time using UHaul
Silvio L.Facility is difficult to maneuver in and out of with a truck. Don't like that partial months with advanced notice could not be prorated.Had to pay a full month for two extra days. Late fee charged when I thought I had set up automatic payments. These are not customer friendly. Staff was helpful in getting rental set up. No interaction past that.
Tiffany S. | Overall ExperienceThe man do not know his name was very helpful. He Has very excellent customer service skills
Aslam B. | Overall ExperienceNo problem 100% satisfied
Maurice W. | Overall ExperienceI was very disappointed w/ the facility when I arrived to collect my belongings after two years in storage. I was paying for “climate controlled” storage and I found many of my items covered w/ mold and mildew. In Florida I do not consider 82 degrees adequate to fully protect items in storage. You are perpetrating a hoax on the public by maintaining an 82 degree climate controlled storage unit. I paid almost $4800.00 for proper climate control and still had to have much of my stuff sanitized. I will not be doing business w/ Uhaul again-a sizable portion of my money should be refunded.
PAUL S. | Overall ExperienceI gave the rating an above average because there was a misunderstanding with my storage unit. Customer service took care of it and straightened things. Despite that I would still recommend Uhaul to friends or family.
Shaneca R. | Overall ExperienceI was not allowed access to my items stored on the property. The property manager blocked my card and mentioned it would still be blocked even though the account was paid thru to second week of August. After I moved out, no money was refunded back to me for the days paid on the account.
Johnny F. | Overall ExperienceBEWARE: We moved out May 30, paid in full. And the manager said she cancelled autopay. BUT We were billed again. I contacted her 2 times and she told me she took care of it. But she did not and an automatic Bad Credit Report has ruined my credit!
Mary K. | Overall ExperienceStaff member was friendly and helpful.
Gary D. | Overall Experiencethank you for everything. Great services. Friendly workers. Experts
jasper o. | First ImpressionsThe staff was very helpful and professional!!!!
Jenkins W. | First ImpressionsThe staff was friendly and professional
Ernest T. | First ImpressionsVery tight. Hard to get in/out.
erica l. | Overall ExperienceCustomer service was very poor. Worker had no clue what they were doing and very inefficient. Reservation was given away and I was forced to pay more for a unit that wasn't wanted. Very unsatisfied and will not be using service again.
Lia R. | First ImpressionsTo many u-haul truck parked in the front of your storage unit.
Deloris B. | Overall ExperienceI think the stories that I have is a little too high because it's not holding all the things that I wanted to put in there put a price that I'm paying for that storage is ridiculous
Sandra J. | First ImpressionsI know you say outside you store at own risk but had no idea it would leak non stop and ruin all my furniture.
Randall P. | Overall ExperienceAccess to unit constantly blocked by trailers on display
JULIA V. | Overall ExperienceGreat pricing too!
Hollis R. | Overall ExperiencePoor customer service
Ellen C. | Overall ExperienceVery clean facility.very helpful employees
PETER( H. | Overall ExperienceSome of the nicest most honest people I've ever had the pleasure of working with! Very professional, smooth and friendly transaction!
Mark S. | First ImpressionsThe price to store is extremely high. Please do not promise your customers in the future a lower price and then make them get a climate controlled unit for a high price.
peyton b. | Overall ExperienceNone don't have any critiques
monique m. | First ImpressionsFriendly service
anthony v. | First ImpressionsThe staff was very friendly and welcoming
Brittany S. | Overall Experiencevery good professional people, great frendly experience. thank you everyone.
terry d. | First ImpressionsThe Husband and Wife facility are an awesome couple and very professional. I would recommend this U-Haul Storage facility to a friend or family!
Carla M. | Overall ExperienceExcellent customer service clean facilities top rated experience
otis n. | First ImpressionsThe attendant was very helpful and even recommended the perfect size upgrade for the amount I had to store. I am very satisfied with my experience.
Damien B. | First ImpressionsIt was a pleasure meeting Mr. Smith! I will recommend this U-Haul location to all my friends and family.
donna s. | Overall Experienceother than hard to move around it was great
PETER( H. | First ImpressionsGreat people, great storage unit
Parker C. | Overall ExperienceAntonio runs a tight business.
Greg I. | Overall ExperienceThanks for a much needed service and the opportunity to store my things safely and securely
Charlene R. | Overall ExperienceSuper friendly and helpful! Antonio Smith runs a tight ship.
Greg I. | First ImpressionsAntonio is best at it! Valued employee you have!
Bailey S. | First ImpressionsExcellent Service and kindness second to NONE from the manager and his wife. Thank You for offering and providing storage units free of charge during Hurricane Dorian.
duane f. | Overall ExperienceThey found the perfect unit for my motorcycle.
marcus M. | First ImpressionsThe owner registered me quickly, he was very professional and polite and answered all my questions. He gave me my one month free as advertised.
becky p. | First ImpressionsI am very proud of you guys for being so kind in doing business. I will recommend people to you any time. you offer excellent service. thank you very much.
herode j. | Overall ExperienceAntonio and his wife were very friendly and helpful. Definitely helped make our transition easier. We would highly recommend using their services to others. Facility is clean and safe environment.
Victor M. | First ImpressionsThey really worked with us on our very difficult move thanks so much guys
Gwedolyn L. | First ImpressionsThe manager was very helpful and friendly. He showed me several units based on my needs. It was a clean and organized office and enclosure.
Melody F. | First ImpressionsJosephine & Antonio Smith are the best! We always have excellent service when the Uhaul Moving and Storage on Atlantic Blvd.
Reginald S. | First ImpressionsService was terrible customer service was rude and I got double charged for everything
Kayla N. | First ImpressionsJulius was very professional and helpful my experience was smooth and hassle free
sabrina w. | First ImpressionsAntonio and Josephine are the best! Enough said!
KEVIN P. | First ImpressionsI've truly had a great experience with this location. I am grateful for Miss Josephine, and Antonio, who really made the experience worthwhile. 7 years, and it's like I'm leaving home. Thank you
EDGAR W. | Overall ExperienceI would like you to recognize 2 of the best employees that I have ever dealt with when renting a uhaul and storage. Antonio and Julius went above and beyond to help me. I wish could give them a raise.
Katherine J. | First ImpressionsExcellent facility. The only challenge is the very tight traffic pattern. You are constantly competing with the U-Haul trucks for access and parking space to access your storage unit.
Michael J. | Overall ExperienceGreat staff friendly and helpful.
robert l. | Overall ExperienceI truly enjoyed my experience with this facility. I would recommend it to my friends and family.
Bailey S. | Overall ExperienceTook forever was lied to and honestly i might not use the service
rajym v. | First ImpressionsI was very pleased with the unit and the office staff was very professional and friendly. Thank you so much.
juel t. | Overall ExperienceVery nice people, they kept the place in good shape. Even the bathroom was always clean.
Remona T. | Overall ExperienceNever had a single problem here, always great people to help
RAVEN S. | Overall ExperienceBoth the General Manager Tony and UHAUL Customer Service Representative Julius was professional and courteous. Answered all my questions and conerns about my reservation! Thank you!
PATRICIA T. | Overall ExperienceAntonio and his wife were so helpful. My situation was not good but I found both of them most helpful
Sharon R. | First ImpressionsJosephine and Anthony are awesome. If I need storage in Jacksonville I only rent from them because of the great service and attitude they have
CRAIG E. | Overall ExperienceVery satisfied
ANGIRE C. | Overall Experiencegood service and friendly staff. Thank you.
Madeleine C. | Overall ExperienceAntonio and Josephine are the best. I had a unit at this facility for many years and had complete confidence in their managerial abilities. Very personable and easy to work with. Clean facility.
SUSAN D. | Overall ExperienceWill return as a customer if necessary.
cheryl g. | Overall ExperienceNice facility! Owners and staff are helpful and friendly and work very hard to make your experience a good one. Five stars are not enough!!
Christopher B. | Overall ExperienceVery helpful and accommodating.
Kimberly J. | First ImpressionsThe staff was so helpful, especially for someone who is disabled like myself. They were extremely accommodating. Thank you so much.
Ronda L. | Overall ExperienceI had absolutely no problem with the personnel at 9411 Atlantic Blvd. In fact I wish to commend them for the excellent service and recommendations. My beef is with the corporate office. You are greedy
Claudette H. | Overall ExperienceI truly appreciate the owners of the storage. They treat me with the utmost respect and we eager to help me with all my needs
Olivia A. | ReservationVery helpful and respectful
ahkiah a. | ReservationThanks for having me again. I seriously appreciate everything. Hopefully we will steak together intill i find a perfect place to stay. One again, many thanks and may the living God bless you all.
chantale t. | ReservationThe staff are excellent and very very helpful fr--- couldn't have found a better storage place
marissa m. | Overall ExperienceI think you should prorate. I paid 229 dollars for a month but was out of there in 2 weeks so I basically plssed away 114 dollars because of your company policy which is out dated.
Jon E. | Overall ExperienceAwesome
Antonia B. | Overall ExperienceThey were perfect
Adrian S. | Overall Experiencethank you! keep up the good work!
Son c. | Overall ExperienceA great place that gave me the comfort that my belongings were safe!
rachel j. | Overall ExperienceFriendly staff and great rates! This property is well cared for.
Mark M. | Overall ExperienceNot happy at all
Robert S. | ReservationLots of mold and bugs on my furniture. Being told the difference between a climate control unit and a regular unit would have changed my purchase choice had I known about the damage it would cause.
CHELSEA S. | Overall ExperienceGreat staff! Mr. Antonio & Ms. Josephine were awesome and helpful.
TERREVIO N. | Overall ExperienceWould recommend to a friend.
pauline f. | Overall ExperienceI have used this storage facility a few times. The managers are very helpful and courteous. I highly recommend this facility.
patricia f. | Overall ExperienceEverything was good.
NIKKI B. | Overall ExperienceI'm happy with the service
Lopez J. | Overall ExperienceThanks
angela j. | Overall ExperienceOverall great experience
andrea s. | Overall ExperienceMr Smith was the Best and appreciate everything he did for me.
karen g. | Overall Experiencethe changed the location of the truck pickup with out advising me ahead of time. they did not call until late the day before
CEZANNE C. | Overall ExperienceMy rental at this facility was great until my last day. I was planning just to downsize but instead I completely left becuz of the new manager. He is not knowledgeable of the rules and no compassion.
BOBBY B. | Overall ExperienceMrs Josephine and husband are the best, They were very helpful and every way and they accommodated any proposed questions or situation. They went up and beyond all measures.
tytoya r. | Overall ExperienceTony and Josephine always go above and beyond. Thanks Guys
MARY G. | Overall ExperienceExcellent service enjoyed staff professional staff very helpful!
SHARON S. | Overall ExperienceExcellent Storage Facility, since I was there for an extended period of time, I communicated with several staff groups over the years, all staff were the best, very helpful and friendly. Excellent!
JAMES P. | Overall ExperienceVery easy to use and staff was extremely helpful
Amy D. | Overall Experience