Customer Reviews for U-Haul Moving & Storage at Regency

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Regency

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Timothy T. on

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natasha P. on

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Cleveland F. on

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The use of the app was very helpful. The staff was courteous and professional. The loading equipment was in excellent condition and made the move easy.

William M. on

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Rebecca D. on

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Everything was explained very well and the step by step process was made very simple. The only thing is when I rented the truck I was the original paperwork showed my mileage to be $.79. When I brought the truck back I was charged $.99 per mile. I went 16 miles. I’m sure that’s a UHAUL thing and a refund for the difference needs to made.

Sandra J. on

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I think the stories that I have is a little too high because it's not holding all the things that I wanted to put in there put a price that I'm paying for that storage is ridiculous

Tuan N. on

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Randall P. on

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I know you say outside you store at own risk but had no idea it would leak non stop and ruin all my furniture.

Xochitl M. on

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Todo está perfecto es amigable cada vez que yo rentó truck y muy amable el equipo perfecto para mi mudanza los recomiendo 100%

Jamilah R. on

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Hans T. on

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Long wait time while the staff (2) assisted another customer. Would have been nice if one of them could have broke away to assist me.

Ray H. on

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JULIA V. on

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Access to unit constantly blocked by trailers on display

Carla J. on

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They were very courteous and understanding with me.. Thank you for your service's...

Shawndra G. on

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It was busy when I came into the facility. There was only 1 person working. She seemed to have a minor attitude as more customers entered into the location. Also difficult to pull out of the front parking lot. There are only a couple of spots available to park

Mark L. on

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Alan D. on

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Your staff and location are outstanding.

Julia K. on

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Melissa M. on

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It was nice to have someone to put the hitch and trailer on for us. I brought my son to do this. He was glad as well. Staff was great. Very courteous and helpful Thanks!

Alexander M. on

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Christopher K. on

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Nikeasha G. on

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Hollis R. on

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Great pricing too!

Md Mahedi R. on

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Ellen C. on

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Poor customer service

Kelly L. on

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Hope D. on

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The windshield whippers are in poor repair

Lonny W. on

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Very nice. Great service.

Tara S. on

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Chelsea M. on

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The staff who were working on Sunday 12/15 at around 3:00pm were phenomenal. It was a gentlemen and a young woman. I cannot remember their names, but they were beyond helpful , friendly, professional, and accommodating. The contract process was explained very clearly and efficiently. Both employees helped us with the process of connecting trailer to our vehicle. We had never driven with a trailer before, so having the gentlemen help us hook up the wires was super helpful. Also, they let my boyfriend and I take our time to maneuver a 180g fish tank from the roof of our van, safely into the trailer. It took us a bit. I wish I knew what the employees names were, so I could thank them personally. Best rental experience I have ever had. Honestly one of the best customer service experiences I have ever had too. Please give these two a raise!

Sergio O. on

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Andrell M. on

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Jie L. on

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Pawn W. on

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Went to person to reserve 20 ft truck over week in advance, called 7 am the day of pick up to confirm and show to pick up truck but no truck and changed by local site 20 minutes before pick up to 26 ft that can't fit in neighborhood. Worst experience. No parking, over 7 people waiting in line with one worker, horrible experience. Cost me extra money for 3 extra runs over $100 in miles due to tiny truck given. Reporting to BBB. Using personal cellphone to take pictures of my driver's license and others, PII violations.

Patricia A. on

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The service was seamless. Thank you so much!

PETER( H. on

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Very clean facility.very helpful employees

PETER H. on

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Area is a little tight with all the equipment.

Jazmine P. on

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Great customer service from my over the phone appointment, to pick up, and return! Always smiling and didn’t seem agitated by customers.

Jacob D. on

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Greg F. on

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Nice professional staff. Did the hook up and thanked me! A first for Uhaul

Thelma S. on

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Michael K. on

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Nothing.

Carlos C. on

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ROGER R. on

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Joshua was a pleasure to deal with and extremely understanding about my situation. My mom passed away on thanksgiving day and it obviously delayed my initial reservation for my uhaul truck rental and Joshua was very accommodating and professional. Thank you again Josh!

Shalaila B. on

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nancy J. on

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Nothing. I was very pleased with this location.

Annette C. on

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The area is too congested and unable to get out from area with your car. It's way too small.

Suzanne G. on

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Helped with cancelling a storage unit. Big smile on the staffs faces. Very nice.

Alexzandra M. on

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ED R. on

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Tony & Josephine always do a great job. They raise the bar for all other Uhaul staff members.

Mark S. on

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Some of the nicest most honest people I've ever had the pleasure of working with! Very professional, smooth and friendly transaction!

Thomas S. on

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Alan D. on

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This location provides outstanding customer support. Excellent location.

Xochitl M. on

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MARILYN A. on

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Antonio And the team are the best ..!

anthony G. on

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Easy process for pickup and drop off.

Thomas H. on

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David D. on

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Parking lot is too small

Edgar V. on

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Had to wait a little while upon arriving due to one person working and two people in front of us but the overall experience was good. Personnel friendly, equipment in good working order, easy drop off.

daniel F. on

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Jim M. on

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Keep doing what you're doing... friendly and professional staff!!!

Kati R. on

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valerie F. on

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Cecylia R. on

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Great service and was easy to return :) very clean storage unit also nice to have options and the assist manger help me understand more about climate control I Forgot I’m in the sunshine state now :) thank you thank you fir all your help

Tawanda J. on

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Omar S. on

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Diana M. on

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Excellent Service form the beginning to the end.

CECILIA I. on

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The customer service representative was very professional.

Vincent A. on

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would use again

peyton b. on

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The price to store is extremely high. Please do not promise your customers in the future a lower price and then make them get a climate controlled unit for a high price.

Carlton W. on

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In a pinch, uhsul came through! Last minute mover no show. Able to get a same day reservation in an hour! Process so quick easy and smooth. Highly recommend.

DIANA M. on

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monique m. on

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None don't have any critiques

Johnny G. on

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Just keep up the good work!

ted S. on

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Julius and Antonio did a great job. very friendly and helpful

Tracey L. on

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Everything was perfect! Truck looked great and this was the 1st time I've used U- Haul since full paperless and I have 2 say... it went off without any issues. The owner was the agent who did our contract and he was awesome. Really awesome experience!

anthony v. on

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Friendly service

James K. on

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I had an excellent experience renting my car hauler couldn't have gone any smoother thank you

Brittany S. on

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The staff was very friendly and welcoming

Jorge G. on

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WILLIAM P. on

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Donald L. on

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Xochitl M. on

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The atlantic blvd location yes all very good soutside location not recomended they not friendly not good service

terry d. on

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very good professional people, great frendly experience. thank you everyone.

Erin D. on

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This was the worst experience I have ever been through when trying to rent a truck to move on an already stressful situation. Uhaul made it worse! I actually cried in line because of how awful the entire situation was, that could have been avoided and caused me ZERO embarrassment in front of other customers. I will never use Uhaul again!!!!!!

Lisa W. on

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Charlotte C. on

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Carla M. on

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The Husband and Wife facility are an awesome couple and very professional. I would recommend this U-Haul Storage facility to a friend or family!

John M. on

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Thomas C K. on

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Nothing , your doing great.

Kris N. on

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Both uhaul on Atlantic Blvd and Southside and Beach were very helpful. I had a fuse blown on my vehicle and Thomas at BeCh and Southside took his time to help me resolve the issue instead of as easily say well we can’t help you you have to go to the dealership. I will definitely use the guys again

Mark H. on

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Credit card machine was not working, so it took a long time to check in. Staff was good and helpful.

otis n. on

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Excellent customer service clean facilities top rated experience

Damien B. on

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The attendant was very helpful and even recommended the perfect size upgrade for the amount I had to store. I am very satisfied with my experience.

Amy P. on

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The dolly and tarps took up space in truck.

Levorner M. on

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Keep doing that you’re doing!! AMAZING staff at this location

donna s. on

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It was a pleasure meeting Mr. Smith! I will recommend this U-Haul location to all my friends and family.

PETER( H. on

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other than hard to move around it was great

greg B. on

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Mr. Smith is very helpful and accommodating . The truck was ready at the time we agreed upon. Great customer service. Checkout was very quick when turning in truck.

David H. on

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The husband and wife team were excellent!

David E. on

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shanese D. on

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Excellent customer service

Keishaun R. on

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Heath P. on

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Amazing customer service!! Extremely friendly and helpful!!

tommy L. on

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Great customer service!

Anthony P. on

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At this 9411 Atlantic location they was real considerate concern about our situation treated us with kindness Antonio Smith good employee I never saw no one like him ..he always smiling even though we was having a bad time.. insured us that everything will be alright and it was.. great thanks to you all for serving us.. special thanks to Antonio Smith. 9411 Atlantic location...

Parker C. on

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Great people, great storage unit

Ernest C. on

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Julius was great. Very helpful.

Greg I. on

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Antonio runs a tight business.

Charlene R. on

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Thanks for a much needed service and the opportunity to store my things safely and securely

Greg I. on

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Super friendly and helpful! Antonio Smith runs a tight ship.

Bailey S. on

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Antonio is best at it! Valued employee you have!

duane f. on

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Excellent Service and kindness second to NONE from the manager and his wife. Thank You for offering and providing storage units free of charge during Hurricane Dorian.

Lawrence T. on

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Only complaint was dealing with Julius. He was rude and didn't seem to care about us as customers as well as puffing down a cigarette right next to my back hatch while open with my child in car. I have worked with owners before and found them very pleasant and professional which is why I returned to this location. Working with Julius would not encourage me to want to come back.

Paul N. on

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AHMED A. on

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David K. on

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CANDACE L. on

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Christy P. on

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Pamela A. on

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We were in and out quickly. The staff that we had brief contact with were all pleasant. Especially the guy who accepted our rental back. He was the tops. It all happened so quickly that I didn't get his name but he is on his stuff out there!

SHION N. on

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Antonio and Josephine are wonder people. Excellent customer service. They will truly be missed

ennis M. on

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This was by far the best experience that I’ve had. The customer service was outstanding and I was extremely impressed with the cleanliness of the vehicle. I recently moved from Detroit and can honestly say this experience helped me feel right at home!!!

Patricia J. on

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Very good customer service

marcus M. on

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They found the perfect unit for my motorcycle.

becky p. on

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The owner registered me quickly, he was very professional and polite and answered all my questions. He gave me my one month free as advertised.

herode j. on

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I am very proud of you guys for being so kind in doing business. I will recommend people to you any time. you offer excellent service. thank you very much.

Victor M. on

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Antonio and his wife were very friendly and helpful. Definitely helped make our transition easier. We would highly recommend using their services to others. Facility is clean and safe environment.

Gwedolyn L. on

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They really worked with us on our very difficult move thanks so much guys

Melody F. on

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The manager was very helpful and friendly. He showed me several units based on my needs. It was a clean and organized office and enclosure.

Reginald S. on

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Josephine & Antonio Smith are the best! We always have excellent service when the Uhaul Moving and Storage on Atlantic Blvd.

Kayla N. on

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Service was terrible customer service was rude and I got double charged for everything

sabrina w. on

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Julius was very professional and helpful my experience was smooth and hassle free

KEVIN P. on

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Antonio and Josephine are the best! Enough said!

EDGAR W. on

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I've truly had a great experience with this location. I am grateful for Miss Josephine, and Antonio, who really made the experience worthwhile. 7 years, and it's like I'm leaving home. Thank you

Katherine J. on

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I would like you to recognize 2 of the best employees that I have ever dealt with when renting a uhaul and storage. Antonio and Julius went above and beyond to help me. I wish could give them a raise.

Michael J. on

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Excellent facility. The only challenge is the very tight traffic pattern. You are constantly competing with the U-Haul trucks for access and parking space to access your storage unit.

robert l. on

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Great staff friendly and helpful.

Bailey S. on

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I truly enjoyed my experience with this facility. I would recommend it to my friends and family.

rajym v. on

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Took forever was lied to and honestly i might not use the service

juel t. on

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I was very pleased with the unit and the office staff was very professional and friendly. Thank you so much.

Remona T. on

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Very nice people, they kept the place in good shape. Even the bathroom was always clean.

RAVEN S. on

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Never had a single problem here, always great people to help

PATRICIA T. on

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Both the General Manager Tony and UHAUL Customer Service Representative Julius was professional and courteous. Answered all my questions and conerns about my reservation! Thank you!

Sharon R. on

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Antonio and his wife were so helpful. My situation was not good but I found both of them most helpful

CRAIG E. on

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Josephine and Anthony are awesome. If I need storage in Jacksonville I only rent from them because of the great service and attitude they have

ANGIRE C. on

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Very satisfied

Madeleine C. on

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good service and friendly staff. Thank you.

SUSAN D. on

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Antonio and Josephine are the best. I had a unit at this facility for many years and had complete confidence in their managerial abilities. Very personable and easy to work with. Clean facility.

cheryl g. on

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Will return as a customer if necessary.

Christopher B. on

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Nice facility! Owners and staff are helpful and friendly and work very hard to make your experience a good one. Five stars are not enough!!

Kimberly J. on

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Very helpful and accommodating.

Ronda L. on

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The staff was so helpful, especially for someone who is disabled like myself. They were extremely accommodating. Thank you so much.

Claudette H. on

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I had absolutely no problem with the personnel at 9411 Atlantic Blvd. In fact I wish to commend them for the excellent service and recommendations. My beef is with the corporate office. You are greedy

Olivia A. on

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I truly appreciate the owners of the storage. They treat me with the utmost respect and we eager to help me with all my needs

ahkiah a. on

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Very helpful and respectful

chantale t. on

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Thanks for having me again. I seriously appreciate everything. Hopefully we will steak together intill i find a perfect place to stay. One again, many thanks and may the living God bless you all.

marissa m. on

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The staff are excellent and very very helpful fr--- couldn't have found a better storage place

Jon E. on

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I think you should prorate. I paid 229 dollars for a month but was out of there in 2 weeks so I basically plssed away 114 dollars because of your company policy which is out dated.

Antonia B. on

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Awesome

Adrian S. on

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They were perfect

Son c. on

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thank you! keep up the good work!

rachel j. on

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A great place that gave me the comfort that my belongings were safe!

Mark M. on

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Friendly staff and great rates! This property is well cared for.

Robert S. on

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Not happy at all

CHELSEA S. on

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Lots of mold and bugs on my furniture. Being told the difference between a climate control unit and a regular unit would have changed my purchase choice had I known about the damage it would cause.

TERREVIO N. on

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Great staff! Mr. Antonio & Ms. Josephine were awesome and helpful.

pauline f. on

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Would recommend to a friend.

patricia f. on

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I have used this storage facility a few times. The managers are very helpful and courteous. I highly recommend this facility.

NIKKI B. on

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Everything was good.

Lopez J. on

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I'm happy with the service

angela j. on

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Thanks

andrea s. on

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Overall great experience

karen g. on

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Mr Smith was the Best and appreciate everything he did for me.

CEZANNE C. on

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the changed the location of the truck pickup with out advising me ahead of time. they did not call until late the day before

BOBBY B. on

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My rental at this facility was great until my last day. I was planning just to downsize but instead I completely left becuz of the new manager. He is not knowledgeable of the rules and no compassion.

tytoya r. on

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Mrs Josephine and husband are the best, They were very helpful and every way and they accommodated any proposed questions or situation. They went up and beyond all measures.

MARY G. on

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Tony and Josephine always go above and beyond. Thanks Guys

SHARON S. on

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Excellent service enjoyed staff professional staff very helpful!

JAMES P. on

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Excellent Storage Facility, since I was there for an extended period of time, I communicated with several staff groups over the years, all staff were the best, very helpful and friendly. Excellent!

Amy D. on

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Very easy to use and staff was extremely helpful