Customer Reviews for U-Haul Moving & Storage at Regency

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Regency

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Alexzandra M. on

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ED R. on

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Tony & Josephine always do a great job. They raise the bar for all other Uhaul staff members.

Mark S. on

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Some of the nicest most honest people I've ever had the pleasure of working with! Very professional, smooth and friendly transaction!

peyton b. on

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The price to store is extremely high. Please do not promise your customers in the future a lower price and then make them get a climate controlled unit for a high price.

monique m. on

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None don't have any critiques

anthony v. on

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Friendly service

James K. on

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I had an excellent experience renting my car hauler couldn't have gone any smoother thank you

Brittany S. on

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The staff was very friendly and welcoming

Jorge G. on

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WILLIAM P. on

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Donald L. on

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Xochitl M. on

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The atlantic blvd location yes all very good soutside location not recomended they not friendly not good service

terry d. on

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very good professional people, great frendly experience. thank you everyone.

Erin D. on

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This was the worst experience I have ever been through when trying to rent a truck to move on an already stressful situation. Uhaul made it worse! I actually cried in line because of how awful the entire situation was, that could have been avoided and caused me ZERO embarrassment in front of other customers. I will never use Uhaul again!!!!!!

Lisa W. on

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Charlotte C. on

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Carla M. on

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The Husband and Wife facility are an awesome couple and very professional. I would recommend this U-Haul Storage facility to a friend or family!

John M. on

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Thomas C K. on

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Nothing , your doing great.

Kris N. on

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Both uhaul on Atlantic Blvd and Southside and Beach were very helpful. I had a fuse blown on my vehicle and Thomas at BeCh and Southside took his time to help me resolve the issue instead of as easily say well we can’t help you you have to go to the dealership. I will definitely use the guys again

Mark H. on

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Credit card machine was not working, so it took a long time to check in. Staff was good and helpful.

otis n. on

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Excellent customer service clean facilities top rated experience

Damien B. on

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The attendant was very helpful and even recommended the perfect size upgrade for the amount I had to store. I am very satisfied with my experience.

Amy P. on

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The dolly and tarps took up space in truck.

Levorner M. on

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Keep doing that you’re doing!! AMAZING staff at this location

donna s. on

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It was a pleasure meeting Mr. Smith! I will recommend this U-Haul location to all my friends and family.

PETER( H. on

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other than hard to move around it was great

greg B. on

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Mr. Smith is very helpful and accommodating . The truck was ready at the time we agreed upon. Great customer service. Checkout was very quick when turning in truck.

David H. on

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The husband and wife team were excellent!

David E. on

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shanese D. on

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Excellent customer service

Keishaun R. on

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Heath P. on

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Amazing customer service!! Extremely friendly and helpful!!

tommy L. on

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Great customer service!

Anthony P. on

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At this 9411 Atlantic location they was real considerate concern about our situation treated us with kindness Antonio Smith good employee I never saw no one like him ..he always smiling even though we was having a bad time.. insured us that everything will be alright and it was.. great thanks to you all for serving us.. special thanks to Antonio Smith. 9411 Atlantic location...

Parker C. on

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Great people, great storage unit

Ernest C. on

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Julius was great. Very helpful.

Greg I. on

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Antonio runs a tight business.

Charlene R. on

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Thanks for a much needed service and the opportunity to store my things safely and securely

Greg I. on

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Super friendly and helpful! Antonio Smith runs a tight ship.

Bailey S. on

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Antonio is best at it! Valued employee you have!

duane f. on

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Excellent Service and kindness second to NONE from the manager and his wife. Thank You for offering and providing storage units free of charge during Hurricane Dorian.

Lawrence T. on

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Only complaint was dealing with Julius. He was rude and didn't seem to care about us as customers as well as puffing down a cigarette right next to my back hatch while open with my child in car. I have worked with owners before and found them very pleasant and professional which is why I returned to this location. Working with Julius would not encourage me to want to come back.

Paul N. on

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AHMED A. on

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David K. on

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CANDACE L. on

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Christy P. on

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Pamela A. on

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We were in and out quickly. The staff that we had brief contact with were all pleasant. Especially the guy who accepted our rental back. He was the tops. It all happened so quickly that I didn't get his name but he is on his stuff out there!

SHION N. on

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Antonio and Josephine are wonder people. Excellent customer service. They will truly be missed

ennis M. on

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This was by far the best experience that I’ve had. The customer service was outstanding and I was extremely impressed with the cleanliness of the vehicle. I recently moved from Detroit and can honestly say this experience helped me feel right at home!!!

Patricia J. on

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Very good customer service

Maria M. on

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Very bad experience I was robbed I drove about 25 mile and they changed me 42. I need the corporation to investigate this facility.

Michael R. on

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marcus M. on

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They found the perfect unit for my motorcycle.

leander P. on

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N/A

Cameron M. on

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Michael T. on

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Excellent service.

Rapheal J. on

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Jason R. on

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Julius provided excellent customer service despite being very busy.

Sherma S. on

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I have used the location several times for my rental needs and every time I have had a good experience.

cheryl L. on

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The service provided was awesome. Great team work even after 5years since I used them still offering excellent service. Another satisfied customer. Thanks! Antonio & Josephine.

Joseph M. on

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tyree P. on

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the processes for pick up were good, the managers were most helpful and friendly.

MIKE F. on

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victoria P. on

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Jean L. on

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Very friendly and professional!

Keith F. on

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David A. on

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The owners were very friendly and had us on our way when picking up the truck and dropping it off. Very pleasant experience for a busy moving day!

Charito A. on

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Front office is tight, need more space for some customers waiting in line. Excelent customer service.

Katrina L. on

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Ines O. on

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Nothing.. Everything is OK

angeal K. on

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Excellent customer service. He was amazing

Audreya H. on

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steven S. on

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Danny G. on

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I have used the services of U-Haul a few time over the last three decades. This was the most organized, clean and pleasant location I have been to! Mr. & Mrs. Smith were exceptionally friendly and helpful. Anytime I have to use U-Haul again during my stay in Jacksonville, I will go out of my way to do business with them.

Joseph O. on

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becky p. on

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The owner registered me quickly, he was very professional and polite and answered all my questions. He gave me my one month free as advertised.

Antonio V. on

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Excellent Service

delicia P. on

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herode j. on

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I am very proud of you guys for being so kind in doing business. I will recommend people to you any time. you offer excellent service. thank you very much.

Victor M. on

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Antonio and his wife were very friendly and helpful. Definitely helped make our transition easier. We would highly recommend using their services to others. Facility is clean and safe environment.

Tina R. on

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Everyone was helpful and friendly - thanks so much. I will recommend this location...

Gwedolyn L. on

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They really worked with us on our very difficult move thanks so much guys

Ali G. on

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James M. on

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We rent a 26 foot truck once a month. The Smiths are the best, efficient, courteous, friendly and totally accommodating Jim

Valerie W. on

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tracy G. on

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Harry F. on

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Great Service, Great People..

Justin T. on

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Nothing to improve. Service was excellent!

Ilyssa W. on

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LaVon J. on

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Great place used them before, thanks.

Kenneth R. on

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The mobile vehicle pick up needs a lot of work. I got a message saying my reservation was pending approval on the morning I was supposed to pick it up. I wasn’t able to get in touch with anyone via chat and was on hold to speak with a representative for a long time while at the location. I ended up canceling my reservation and making a new one with the agent at the location.

ramon G. on

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Outstanding, exceptional personnel, good equipment. Nuff said??

Richard R. on

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Thank You again

Joshua B. on

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Edward M. on

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I was double charged

Lilliana P. on

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The lady in the picture with Antonio was rude when she call me.

Christain H. on

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BOBBY G. on

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mark D. on

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Location and staff great. Uhaul is issue. Drop off location 10 miles away, alternate location 2 miles away would not accept unit. Will effort to find alternate next month

ERIN W. on

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The people working her very welcoming and pleasant. As soon as my father and I pulled up to the gate, Antonio was already out there directing us on where to go and what we need to do. This was very helpful because my father and I aren’t from that area and had been driving for 12 hours. Antonio showed me to my storage unit and made sure I was all set up for my monthly auto payments. Overall, my experience with UHAUL was better than I ever could have imagined and I am ever so grateful! THANK YOU!

Melody F. on

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The manager was very helpful and friendly. He showed me several units based on my needs. It was a clean and organized office and enclosure.

Alferd B. on

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Humberto M. on

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Very tight driving around building and only had one entrance and exit.

Yunaidy V. on

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Excelente servicio

Lillian R. on

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Drop off location which was pre- planned at first said they did not take open trailers until I showed them the contract that this was the planned drop off location.

Chiquitta S. on

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fullando J. on

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JOHN V. on

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Can't think of anything. Great people to work with. ??

Charles E. on

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Extremely professional, courteous, and friendly

Marie Jessica K. on

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Reginald S. on

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Josephine & Antonio Smith are the best! We always have excellent service when the Uhaul Moving and Storage on Atlantic Blvd.

Antonio V. on

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Kayla N. on

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Service was terrible customer service was rude and I got double charged for everything

BRYAN D. on

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My only recommendation is to add people on to shift the. At the particular time is caos for the one gentleman on shift. But I will say he was friendly and inviting. If I had time to, I would have stayed to help him.

Charles E. on

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Nothing more can be done

james W. on

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Yessica C. on

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trina A. on

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No complains I was satisfied with it

Patricia A. on

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The van was extremely clean. The staff was extremely friendly and efficient. It was everything I needed. I originally signed up for the 24/7 truck share thing but I struggled with it. So, the kind gentleman at this location came to save me. I would absolutely use this location again.

James M. on

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SIMPLY THE BEST MONTH IN AND MONTH OUT

sabrina w. on

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Julius was very professional and helpful my experience was smooth and hassle free

Shaneta O. on

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The staff at this Uhaul location was exceptionally helpful and friendly. The employee walked me to my storage unit to ensure I knew where it was located. In addition, when I realized the unit was too small to accommodate my items the employee helped me upgrade to a bigger unit.

KEVIN P. on

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Antonio and Josephine are the best! Enough said!

DAVID M. on

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Equipment very clean but the van shook all the way. Unable to realize this until I was on motorway. By then I had no time to return vehicle. The wheels definitely need realigning. It was not a comfortable experience. However the staff are wonderful and I will be back for sure.

melissa D. on

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Everything was GREAT ....

EDGAR W. on

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I've truly had a great experience with this location. I am grateful for Miss Josephine, and Antonio, who really made the experience worthwhile. 7 years, and it's like I'm leaving home. Thank you

Katherine J. on

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I would like you to recognize 2 of the best employees that I have ever dealt with when renting a uhaul and storage. Antonio and Julius went above and beyond to help me. I wish could give them a raise.

Michael J. on

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Excellent facility. The only challenge is the very tight traffic pattern. You are constantly competing with the U-Haul trucks for access and parking space to access your storage unit.

robert l. on

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Great staff friendly and helpful.

Bailey S. on

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I truly enjoyed my experience with this facility. I would recommend it to my friends and family.

rajym v. on

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Took forever was lied to and honestly i might not use the service

juel t. on

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I was very pleased with the unit and the office staff was very professional and friendly. Thank you so much.

Remona T. on

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Very nice people, they kept the place in good shape. Even the bathroom was always clean.

RAVEN S. on

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Never had a single problem here, always great people to help

PATRICIA T. on

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Both the General Manager Tony and UHAUL Customer Service Representative Julius was professional and courteous. Answered all my questions and conerns about my reservation! Thank you!

Sharon R. on

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Antonio and his wife were so helpful. My situation was not good but I found both of them most helpful

CRAIG E. on

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Josephine and Anthony are awesome. If I need storage in Jacksonville I only rent from them because of the great service and attitude they have

ANGIRE C. on

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Very satisfied

Madeleine C. on

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good service and friendly staff. Thank you.

SUSAN D. on

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Antonio and Josephine are the best. I had a unit at this facility for many years and had complete confidence in their managerial abilities. Very personable and easy to work with. Clean facility.

cheryl g. on

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Will return as a customer if necessary.

Christopher B. on

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Nice facility! Owners and staff are helpful and friendly and work very hard to make your experience a good one. Five stars are not enough!!

Kimberly J. on

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Very helpful and accommodating.

Ronda L. on

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The staff was so helpful, especially for someone who is disabled like myself. They were extremely accommodating. Thank you so much.

Claudette H. on

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I had absolutely no problem with the personnel at 9411 Atlantic Blvd. In fact I wish to commend them for the excellent service and recommendations. My beef is with the corporate office. You are greedy

Olivia A. on

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I truly appreciate the owners of the storage. They treat me with the utmost respect and we eager to help me with all my needs

ahkiah a. on

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Very helpful and respectful

chantel t. on

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Thanks for having me again. I seriously appreciate everything. Hopefully we will steak together intill i find a perfect place to stay. One again, many thanks and may the living God bless you all.

marissa m. on

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The staff are excellent and very very helpful fr--- couldn't have found a better storage place

Jon E. on

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I think you should prorate. I paid 229 dollars for a month but was out of there in 2 weeks so I basically plssed away 114 dollars because of your company policy which is out dated.

Antonia B. on

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Awesome

Adrian S. on

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They were perfect

Son c. on

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thank you! keep up the good work!

rachel j. on

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A great place that gave me the comfort that my belongings were safe!

Mark M. on

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Friendly staff and great rates! This property is well cared for.

Robert S. on

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Not happy at all

CHELSEA S. on

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Lots of mold and bugs on my furniture. Being told the difference between a climate control unit and a regular unit would have changed my purchase choice had I known about the damage it would cause.

TERREVIO N. on

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Great staff! Mr. Antonio & Ms. Josephine were awesome and helpful.

pauline f. on

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Would recommend to a friend.

patricia f. on

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I have used this storage facility a few times. The managers are very helpful and courteous. I highly recommend this facility.

NIKKI B. on

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Everything was good.

Lopez J. on

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I'm happy with the service

angela j. on

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Thanks

andrea s. on

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Overall great experience

karen g. on

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Mr Smith was the Best and appreciate everything he did for me.

CEZANNE C. on

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the changed the location of the truck pickup with out advising me ahead of time. they did not call until late the day before

BOBBY B. on

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My rental at this facility was great until my last day. I was planning just to downsize but instead I completely left becuz of the new manager. He is not knowledgeable of the rules and no compassion.

tytoya r. on

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Mrs Josephine and husband are the best, They were very helpful and every way and they accommodated any proposed questions or situation. They went up and beyond all measures.

MARY G. on

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Tony and Josephine always go above and beyond. Thanks Guys

SHARON S. on

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Excellent service enjoyed staff professional staff very helpful!

JAMES P. on

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Excellent Storage Facility, since I was there for an extended period of time, I communicated with several staff groups over the years, all staff were the best, very helpful and friendly. Excellent!

Amy D. on

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Very easy to use and staff was extremely helpful