Customer Reviews for U-Haul Moving & Storage at Regency

2315 reviews

9411 Atlantic Blvd   Jacksonville, FL 32225
(Located right across the street from the TGI Fridays or right beside the So)

(904) 720-1932

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 720-1932

9411 Atlantic Blvd
Jacksonville, FL 32225
(Located right across the street from the TGI Fridays or right beside the So)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No problems with the rental nor facility however the website is confusing with the return process. Some instructions we left off the paper that was attached to the rental paperwork.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

I'm satisfied

JACQUELYN H. 
Rating:
5.0

Customer did not leave a comment.

Christopher D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MALEKA B.  |  Online Move In 
Rating:
5.0

Cassie and Joshua, Very friendly, courteous, professional service. Moreover, your questionaire app is not an essay read.

Alan D. 
Rating:
5.0

Great friendly place

PHILLIP M. 
Rating:
4.0

The only issues that I had was the drive space around the facility. My last day there was horrible as far as getting out. Big uhaul truck blocking the way and other people behind me blocking me in.

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

No comments at this time!!

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Great.

JOHN S.  |  Online Move In 
Rating:
5.0

Great

JOHN S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Staff was very helpful and provided excellent service.

robert s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edie E. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE M. 
Rating:
4.0

My initial reservation was canceled without notifying me. Luckily, I received a text indicating that I needed to pay for the unit 2 days early to reserve it. Fortunately, I had the funds to do so. The process was very easy, I just didn't like how it happened.

Terrance M.  |  Online Move In 
Rating:
5.0

The staff was great. The truck was ready and the engagement during the pickup process was by far one of the best I've had at Uhaul. I'd definitely return to this location.

Oliver G. 
Rating:
1.0

He stole my money here an called the police when I asked for my money back.....

Mason R.  |  Overall Experience 
Rating:
5.0

Perfect great customer service 👍

KRISTA M. 
Rating:
3.0

Gas charge. We took picture before leaving when picking up and when returning. Gas Guage was a 1/4 picking up and upon return. Was charged a gas fee. Tried calling location and was reverted to Corp. Corp then told me we would have to wait for the location. Seem like a run around. My next step will be to contact my credit card co and hold payment. Maybe then I will hear from location.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Lorrie F. 
Rating:
5.0

Online process was pretty self explanatory. When I went to check-in, Cassie was very helpful and answered all my questions. Well done!

Brian C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Never received confirmation that my move out request was processed and had to reach out twice to the GM for it. Otherwise, everything else was satisfactory.

Anita P.  |  Overall Experience 
Rating:
5.0

Everything was great and I'm happy with the service and product. Thank you.

ANITA P. 
Rating:
4.0

Although dusty inside and the windshield could use a good cleaning, the truck was great. Some attention is needed as it sounds like it has a power steering pump bearing on the way out. But the truck performed the function I needed well. Owner / staff at this location was very professional and helpful.

John K. 
Rating:
3.0

Customer did not leave a comment.

Rosannie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER R. 
Rating:
5.0

Customer did not leave a comment.

BRYAN D. 
Rating:
3.0

The self check out didn't work well for me but the staff more than made up for it. Very helpful and courteous.

Cheryl B. 
Rating:
4.0

Customer did not leave a comment.

Glynn T. 
Rating:
2.0

This location is way too small. I had other customers asking me to move out of the way so they could exit. You cannot drive a truck in there to access your unit because there is not enough room. It is a one way narrow driveway and you can't drive out because there are trucks parked in the return aisle waiting to be checked-in, blocking the way. it is impossible to turn a moving truck around in this small facility. You cannot contact anyone at this facility over the phone because their calls are automatically forwarded to the 800#. They do not offer one month free storage with a truck rental. As an added bonus I was overcharged. Definitely would not recommend unless you are moving into a storage unit via your own personal vehicle. Had I been familiar with the area, I would have rented elsewhere.

Jacqueline F.  |  First Impressions 
Rating:
2.0

There wasn’t enough space between the automatic gates and the key scanner machine so when the gate opened it scratched the front grill of my car. That was completely uhaul’s fault and I’m debating whether or not to sue the location to get damages for my car.

Kushal P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  First Impressions 
Rating:
5.0

Very easy and great set up thx

Zainab S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JENNIFER M.  |  Overall Experience 
Rating:
5.0

I was excellent that’s why I could believe that alots of my furniture clothes shoes and appliance was thrown away because Mode

Vivian M.  |  Overall Experience 
Rating:
2.0

Had I been familiar with this area, I would have rented from another location. The truck I rented sounded like the engine was going to fall out of it at any minute. I had to park the truck overnight in a shopping center because the facility is so small. When I rented a unit to put some excess items into storage, they had the nerve to charge me for another day when the truck was at the location and never left the facility. It's impossible to drive a truck in to reach your rental unit and when you do, you can't turn the truck around because there is no room. It's supposedly one way but you can't get out because there are trucks parked in the return lane blocking you access. Just awful. And it's really annoying that you cannot reach someone on the phone at the local location. All calls are directed to the main 800 number. I have rented from many U-Haul locations, but I would not recommend this one.

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

Dalissa B.  |  Overall Experience 
Rating:
5.0

The facility is clean, comfortable surroundings, very nice staff. Hours are great. I would definitely use and recommend.

Tonya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenkins W.  |  Overall Experience 
Rating:
5.0

Fast and efficient service in and out.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

CECELIA S. 
Rating:
5.0

Customer did not leave a comment.

Keyon G.  |  First Impressions 
Rating:
5.0

Excellent customer service!!! Despite COVID-19 happening, people need a smile or laughter and they did just that. Pleasant experience.

shanique B. 
Rating:
3.0

Misbilled, wrong truck, very loud engine noise had to find, full ash tray and drink spill, second gear sounds rough (even when truck is empty.)

Kelli B. 
Rating:
2.0

Well I only went 17.5 miles on the truck drop back off didn't get explained what too do when bring back so I went inside and the guy said he will take care of it so I got over charge and some hidden fees I was not told about so the lady rented me the truck never told me how to open the gate. I'm just vary disappointed that I got overcharged. And I have profe on my phone so this is not vary perfeshenal. And I put the gas back in into it too.i only made two trips that where 7.9 miles each way and 1.5 miles to the gastation

JEFFERY M. 
Rating:
5.0

The customer service was excellent. I enjoyed Ms. Cassie and my friends. We were able to laugh smile & joke as we handled my first storage unit. I highly recommend others to come here for their storage needs. Plus the facility has plenty of moving dollies to make my move easier. Ms. Cassie is very helpful polite & friendly. I am at peace knowing my things are safe & secured.

shanique b.  |  First Impressions 
Rating:
3.0

Good had some difficulties but would use them again.

Elinor B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cole S. 
Rating:
3.0

Customer did not leave a comment.

griselda j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zadymon M.  |  Online Move In 
Rating:
5.0

Member at pick up location was very friendly and provided outstanding customer service.

RAY S. 
Rating:
5.0

Customer did not leave a comment.

Marissa P. 
Rating:
3.0

Provide customer parking for more than 30 minutes.

HOPE L. 
Rating:
4.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

Sabtina H.  |  Online Move In 
Rating:
5.0

Awesome customer service and staff. Thank you.

veronica M.  |  Overall Experience 
Rating:
5.0

I love this location because of the friendliness, personable, and hospitality. I have never run into a rude or impatient person at this location regardless of the bookings and how many people they deal or have dealt with during the day. The online accessibility makes the transition easier as well. Thank you all and keep up the great work.

Marinda B. 
Rating:
5.0

None extremely great service and people!!

John A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

I rented a tow car dolly from the Regency location. The parking and drive is very tight with no room to turn around. I have discovered this to be true at many u-haul locations. The wheel straps were not put on well. Part way through my journey one came off the wheel. Thank God we saw it before something awful happened. The chain on the tow dolly was wrapped around the frame and the employees were not able to release it. They sent me to another location to have it fixed.

Cheryl S. 
Rating:
5.0

A bigger sign and improve the area around the buildings with bigger drive areas.

Blake L. 
Rating:
1.0

When a client pays for a rental of equipment ( I.e. a dolly, furniture pads etc.), it's a good idea to make sure that they are in the truck. When I got my rental there was absolutely none of my equipment in the truck that caused a serious delay on my move and I will have to spend MORE money to rent a truck and equipment at another business. I have never had this problem at any other of the U-Haul locations in Jacksonville and I can safely say that I will never be using this one again.

CAMERON V. 
Rating:
1.0

Over charged me , slow service , poor job overall

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
2.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irvin R. 
Rating:
5.0

Customer did not leave a comment.

Talley M. 
Rating:
5.0

Thank you

TYLER K. 
Rating:
1.0

The 1st time I used U haul I was treated fairly. But when I used the location Jax Fla on 9411 Atlantic Blvd both times i was overcharged. I really feel like the people who run that location are crooks and cannot be trusted I was taken advantage by them 2 times. I should have learned the first time. That location will never ever get my business again. They are theives..

Patrick N. 
Rating:
5.0

Great

Sheronda W. 
Rating:
5.0

Get updated vehicles

Annette W. 
Rating:
5.0

The staff at Uhaul storage was friendly and helpful. They answered any questions I had and were willing to help with anything I needed. I rented my storage for 1.5 years and I never experienced any issues. I’d highly recommend using Uhaul on Atlantic.

Shaneta O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela L.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Fernando T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN C. 
Rating:
1.0

Y'all stole my fucking money lied and said I used a Dolly and furniture pads when neither were included in my rental ...

JAH'FORIA T. 
Rating:
4.0

I reserved a ground floor unit online but when I got to the facility the next morning they didn’t have any available. They have an issue with the online system allowing people to reserve units that are not available. However, the associate Jonathan made it correct and did his best to try to resolve the situation in a very professional and friendly manner.

Anita P.  |  First Impressions 
Rating:
5.0

I would like to commend Jonathan for being extremely helpful and professional today. He handled my reservation so well despite some mixups with the online reservation. I couldn't be more grateful for his help and patience during such a stressful time as moving.

Anita P. 
Rating:
5.0

Everything was outstanding

Leo W. 
Rating:
1.0

I will not recommend UHaul PERIOD after the experience I just had today, and that is unfortunate. I used to love Uhaul but not after today. You all have a LOT of making up to do

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

Logan B. 
Rating:
2.0

The furniture that I stored got ruined due to Mold even though they were stored in a Climate Controlled Unit. When I contacted the Office I was advised that I should file a Claim against my Homeowner's Policy, but my policy would not cover something stored at Uhaul

JEFF K.  |  Overall Experience 
Rating:
5.0

Excellent service and truck was clean and ran good

Roger S. 
Rating:
5.0

I was totally impressed with everything. I called maybe hour and a half before I needed the truck. I was able to pick up the truck with no problems. I also like the new return process when no one in the office. I had to call for a little help, but that was on me. Great service!

Debra S. 
Rating:
3.0

Customer did not leave a comment.

TALITHA S. 
Rating:
2.0

Customer did not leave a comment.

marianella g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Excellent service, front desk agent gives you all detailed information you should know.

YOAN G. 
Rating:
4.0

Charging cleaning fee. The van was returned in same condition.

Delaine A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Was told 1 price. Charged over double the price

SHIRLEY B. 
Rating:
5.0

Customer did not leave a comment.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

LaToya M. 
Rating:
4.0

The option to process a return online after hours was not friendly and I was so scared at night and couldn't get out the gate..

MELISSA K. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

The truck I rented had a very strong odor of cigarette smoke. As a former smoker, this is one of the most annoying smells know to mankind. This is the second truck that I have rented for U-Haul with this odor. U-Haul: PLEASE find a deodorant that can be sprayed into your equipment to eliminate cigarette odor. Charge a Large fee for those who think they must smoke while inside your equipment. It could be YOUR employees!

Gary D. 
Rating:
5.0

Joshua was very helpful!

Kevin B. 
Rating:
5.0

Everything was great.

kuwananh P. 
Rating:
5.0

Really helpful and friendly

Marlenny G. 
Rating:
5.0

Customer did not leave a comment.

Carlos T. 
Rating:
5.0

No hassles in getting vehicle our returning on time which made for a smooth transition.

Frances S. 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilda R. 
Rating:
1.0

Call me because it's way to much to type. All in all it shouldn't take almost an hour to rent equipment. I can be reached at (912)225-2030 from 1pm-2pm or after 5. Thank you.

Tamiko H. 
Rating:
5.0

Customer did not leave a comment.

Reece G. 
Rating:
4.0

Customer did not leave a comment.

Rozina B. 
Rating:
5.0

Customer did not leave a comment.

TAMMER I. 
Rating:
5.0

Customer did not leave a comment.

LaRonda H. 
Rating:
2.0

The elevator has been broken for weeks - and of course our unit is at one end of building B and the the broken elevator was at our end so we had to walk the entire length of the building to use a functional elevator - i was told for weeks "the part has been ordered" - i called AHEAD OF TIME and I asked how high the clearance was on canopied area - was told the wrong height/ 1 truck had to back all the way around the building 2x

RADIUS S.  |  Overall Experience 
Rating:
3.0

I was charged to a dolly and when I got to the house there was no dolly. Disappointed in that. The correction was not acted upon. I do not have a $7.00 deduction on my final bill. Also was charged extra money for extra miles that we did not use. $34.95. What was this additional fee attached to my credit card. Please let me know,. Thank you for your prompt response to me.

Mildred S. 
Rating:
1.0

The man was awesome but that woman was the devil. Never again!! Because of her.

Tamesia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ali m.  |  Overall Experience 
Rating:
1.0

I removed all of my items out of storage because I had a couple of boxes of glassware that was broken when I went back to my storage and alot of these items that are now garbage can't be replaced and I tried to file a claim since I had insurance and I was was never notified back. For that reason I will NEVER recommend your storages to anyone!!! I have never had this problem before with U-haul storages, but I've never had to file a claim either!!!

Althea G.  |  Overall Experience 
Rating:
4.0

Thank you!

Jean K. 
Rating:
5.0

Customer did not leave a comment.

Jimisha R.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service Thanks!

Richard W. 
Rating:
3.0

Customer did not leave a comment.

Taul W.  |  First Impressions 
Rating:
4.0

There's not much I can say because I was there only a short period of time but overall everything was above average

Herbert V. 
Rating:
4.0

Customer did not leave a comment.

Mabel S. 
Rating:
5.0

The property managers were great and very helpful!!!

Kirt F. 
Rating:
4.0

Easy process.

Jack G. 
Rating:
3.0

Customer did not leave a comment.

Deron S. 
Rating:
5.0

Customer did not leave a comment.

Angela L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
1.0

I was there at 2:15. And couldn't start storing my things till 5. The customer service was horrible. I wasnt given all the information regarding sign in at the time of my reservation. He kept making run to my car and I kept losing my spot I. Line. I had a car port and was never told I needed the 20 in cash to remove it. Again another 3 and have hours and still could not store my stuff. Before he removed the car port I had to go find and Atm which has caused me over $5.00 in fees to get the 20. I arrive back at 4:50 to give him the cash. At 5 I finally got to store my things. Then he forgot to give my the code and I had to go back to get it. Because it was near closings time. Then I finally wme to go back to finish. All in all a simple 2 hour move in took me 5 hours. Very unsatisfied. My things are there but I will be moving them as soon as It can

Aida D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha P. 
Rating:
5.0

Guy at the front desk was very nice and helpful.

Ana C. 
Rating:
5.0

Customer did not leave a comment.

Virgil H. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Staff is excellent

Pedro g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

The U-Haul was parked up on a curb and unaccessible due to location and people placing stuff in their storage locker. The U-Haul employee ended up helping after I went to inquire about it. After having a HORRIBLE experience with my guaranteed truck not being available at my previous location, this was just an extra annoyance. Helper was nice though.

Skyler H. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Melody F.  |  Overall Experience 
Rating:
5.0

a baby roach was roaming the van. exterminate your trucks/vans.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

WENDY N. 
Rating:
3.0

Renting was easy. The attendant was friendly, helpful, caring and attentive. He wore a face mask and used innovative techniques to protect us both from COVID. He was everything I would want. The return was after hours so I came in the next morning to ask to have the actual mileage recalculated. This Monday morning attendant was RUDE, unfriendly, NO MASK, and everything negative. HadcI known she would be there I would have stayed away. No MASK.

D.C. P. 
Rating:
2.0

NEED TRAINING EMPLOYS

Samuel A.  |  Overall Experience 
Rating:
1.0

Absolutely horrible from getting the uhual to returning it.

Anthonio F.  |  First Impressions 
Rating:
5.0

The guy that helped me was real cool and helpful

Bryan S.  |  Overall Experience 
Rating:
3.0

Service seems fine but the facility itself is small and cluttered with to many trucks hard to manuver a bigger truck when all the other trucks on property are blocking the storages outside. This location needs to be moved to a bigger parking lot but other than that so far no issues

Kristina W.  |  First Impressions 
Rating:
1.0

I only reason I say that is because I had to wait 15 to 20 minutes every time I walked into that office for someone to come up front there was Harley never anybody up front when I came through the front door

April A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne B.  |  First Impressions 
Rating:
3.0

Facility is difficult to maneuver in and out of with a truck. Don't like that partial months with advanced notice could not be prorated.Had to pay a full month for two extra days. Late fee charged when I thought I had set up automatic payments. These are not customer friendly. Staff was helpful in getting rental set up. No interaction past that.

Tiffany S.  |  Overall Experience 
Rating:
5.0

The man do not know his name was very helpful. He Has very excellent customer service skills

Aslam B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikayla C.  |  Overall Experience 
Rating:
5.0

No problem 100% satisfied

Maurice W.  |  Overall Experience 
Rating:
2.0

I was very disappointed w/ the facility when I arrived to collect my belongings after two years in storage. I was paying for “climate controlled” storage and I found many of my items covered w/ mold and mildew. In Florida I do not consider 82 degrees adequate to fully protect items in storage. You are perpetrating a hoax on the public by maintaining an 82 degree climate controlled storage unit. I paid almost $4800.00 for proper climate control and still had to have much of my stuff sanitized. I will not be doing business w/ Uhaul again-a sizable portion of my money should be refunded.

PAUL S.  |  Overall Experience 
Rating:
4.0

I gave the rating an above average because there was a misunderstanding with my storage unit. Customer service took care of it and straightened things. Despite that I would still recommend Uhaul to friends or family.

Shaneca R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michelle b.  |  Overall Experience 
Rating:
1.0

I was not allowed access to my items stored on the property. The property manager blocked my card and mentioned it would still be blocked even though the account was paid thru to second week of August. After I moved out, no money was refunded back to me for the days paid on the account.

Johnny F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen W.  |  Overall Experience 
Rating:
2.0

BEWARE: We moved out May 30, paid in full. And the manager said she cancelled autopay. BUT We were billed again. I contacted her 2 times and she told me she took care of it. But she did not and an automatic Bad Credit Report has ruined my credit!

Mary K.  |  Overall Experience 
Rating:
4.0

Staff member was friendly and helpful.

Gary D.  |  Overall Experience 
Rating:
5.0

thank you for everything. Great services. Friendly workers. Experts

jasper o.  |  First Impressions 
Rating:
4.0

The staff was very helpful and professional!!!!

Jenkins W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon T.  |  First Impressions 
Rating:
4.0

The staff was friendly and professional

Ernest T.  |  First Impressions 
Rating:
3.0

Very tight. Hard to get in/out.

erica l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

the house that love buit inc J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sabrina w.  |  Overall Experience 
Rating:
2.0

Customer service was very poor. Worker had no clue what they were doing and very inefficient. Reservation was given away and I was forced to pay more for a unit that wasn't wanted. Very unsatisfied and will not be using service again.

Lia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  Overall Experience 
Rating:
3.0

To many u-haul truck parked in the front of your storage unit.

Deloris B.  |  Overall Experience 
Rating:
2.0

I think the stories that I have is a little too high because it's not holding all the things that I wanted to put in there put a price that I'm paying for that storage is ridiculous

Sandra J.  |  First Impressions 
Rating:
2.0

I know you say outside you store at own risk but had no idea it would leak non stop and ruin all my furniture.

Randall P.  |  Overall Experience 
Rating:
2.0

Access to unit constantly blocked by trailers on display

JULIA V.  |  Overall Experience 
Rating:
5.0

Great pricing too!

Hollis R.  |  Overall Experience 
Rating:
2.0

Poor customer service

Ellen C.  |  Overall Experience 
Rating:
5.0

Very clean facility.very helpful employees

PETER( H.  |  Overall Experience 
Rating:
5.0

Some of the nicest most honest people I've ever had the pleasure of working with! Very professional, smooth and friendly transaction!

Mark S.  |  First Impressions 
Rating:
2.0

The price to store is extremely high. Please do not promise your customers in the future a lower price and then make them get a climate controlled unit for a high price.

peyton b.  |  Overall Experience 
Rating:
4.0

None don't have any critiques

monique m.  |  First Impressions 
Rating:
4.0

Friendly service

anthony v.  |  First Impressions 
Rating:
5.0

The staff was very friendly and welcoming

Brittany S.  |  Overall Experience 
Rating:
5.0

very good professional people, great frendly experience. thank you everyone.

terry d.  |  First Impressions 
Rating:
5.0

The Husband and Wife facility are an awesome couple and very professional. I would recommend this U-Haul Storage facility to a friend or family!

Carla M.  |  Overall Experience 
Rating:
5.0

Excellent customer service clean facilities top rated experience

otis n.  |  First Impressions 
Rating:
5.0

The attendant was very helpful and even recommended the perfect size upgrade for the amount I had to store. I am very satisfied with my experience.

Damien B.  |  First Impressions 
Rating:
5.0

It was a pleasure meeting Mr. Smith! I will recommend this U-Haul location to all my friends and family.

donna s.  |  Overall Experience 
Rating:
4.0

other than hard to move around it was great

PETER( H.  |  First Impressions 
Rating:
5.0

Great people, great storage unit

Parker C.  |  Overall Experience 
Rating:
5.0

Antonio runs a tight business.

Greg I.  |  Overall Experience 
Rating:
5.0

Thanks for a much needed service and the opportunity to store my things safely and securely

Charlene R.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful! Antonio Smith runs a tight ship.

Greg I.  |  First Impressions 
Rating:
5.0

Antonio is best at it! Valued employee you have!

Bailey S.  |  First Impressions 
Rating:
5.0

Excellent Service and kindness second to NONE from the manager and his wife. Thank You for offering and providing storage units free of charge during Hurricane Dorian.

duane f.  |  Overall Experience 
Rating:
5.0

They found the perfect unit for my motorcycle.

marcus M.  |  First Impressions 
Rating:
5.0

The owner registered me quickly, he was very professional and polite and answered all my questions. He gave me my one month free as advertised.

becky p.  |  First Impressions 
Rating:
5.0

I am very proud of you guys for being so kind in doing business. I will recommend people to you any time. you offer excellent service. thank you very much.

herode j.  |  Overall Experience 
Rating:
5.0

Antonio and his wife were very friendly and helpful. Definitely helped make our transition easier. We would highly recommend using their services to others. Facility is clean and safe environment.

Victor M.  |  First Impressions 
Rating:
5.0

They really worked with us on our very difficult move thanks so much guys

Gwedolyn L.  |  First Impressions 
Rating:
5.0

The manager was very helpful and friendly. He showed me several units based on my needs. It was a clean and organized office and enclosure.

Melody F.  |  First Impressions 
Rating:
5.0

Josephine & Antonio Smith are the best! We always have excellent service when the Uhaul Moving and Storage on Atlantic Blvd.

Reginald S.  |  First Impressions 
Rating:
1.0

Service was terrible customer service was rude and I got double charged for everything

Kayla N.  |  First Impressions 
Rating:
4.0

Julius was very professional and helpful my experience was smooth and hassle free

sabrina w.  |  First Impressions 
Rating:
5.0

Antonio and Josephine are the best! Enough said!

KEVIN P.  |  First Impressions 
Rating:
5.0

I've truly had a great experience with this location. I am grateful for Miss Josephine, and Antonio, who really made the experience worthwhile. 7 years, and it's like I'm leaving home. Thank you

EDGAR W.  |  Overall Experience 
Rating:
5.0

I would like you to recognize 2 of the best employees that I have ever dealt with when renting a uhaul and storage. Antonio and Julius went above and beyond to help me. I wish could give them a raise.

Katherine J.  |  First Impressions 
Rating:
5.0

Excellent facility. The only challenge is the very tight traffic pattern. You are constantly competing with the U-Haul trucks for access and parking space to access your storage unit.

Michael J.  |  Overall Experience 
Rating:
5.0

Great staff friendly and helpful.

robert l.  |  Overall Experience 
Rating:
5.0

I truly enjoyed my experience with this facility. I would recommend it to my friends and family.

Bailey S.  |  Overall Experience 
Rating:
1.0

Took forever was lied to and honestly i might not use the service

rajym v.  |  First Impressions 
Rating:
5.0

I was very pleased with the unit and the office staff was very professional and friendly. Thank you so much.

juel t.  |  Overall Experience 
Rating:
5.0

Very nice people, they kept the place in good shape. Even the bathroom was always clean.

Remona T.  |  Overall Experience 
Rating:
5.0

Never had a single problem here, always great people to help

RAVEN S.  |  Overall Experience 
Rating:
5.0

Both the General Manager Tony and UHAUL Customer Service Representative Julius was professional and courteous. Answered all my questions and conerns about my reservation! Thank you!

PATRICIA T.  |  Overall Experience 
Rating:
5.0

Antonio and his wife were so helpful. My situation was not good but I found both of them most helpful

Sharon R.  |  First Impressions 
Rating:
5.0

Josephine and Anthony are awesome. If I need storage in Jacksonville I only rent from them because of the great service and attitude they have

CRAIG E.  |  Overall Experience 
Rating:
5.0

Very satisfied

ANGIRE C.  |  Overall Experience 
Rating:
5.0

good service and friendly staff. Thank you.

Madeleine C.  |  Overall Experience 
Rating:
5.0

Antonio and Josephine are the best. I had a unit at this facility for many years and had complete confidence in their managerial abilities. Very personable and easy to work with. Clean facility.

SUSAN D.  |  Overall Experience 
Rating:
5.0

Will return as a customer if necessary.

cheryl g.  |  Overall Experience 
Rating:
5.0

Nice facility! Owners and staff are helpful and friendly and work very hard to make your experience a good one. Five stars are not enough!!

Christopher B.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating.

Kimberly J.  |  First Impressions 
Rating:
5.0

The staff was so helpful, especially for someone who is disabled like myself. They were extremely accommodating. Thank you so much.

Ronda L.  |  Overall Experience 
Rating:
4.0

I had absolutely no problem with the personnel at 9411 Atlantic Blvd. In fact I wish to commend them for the excellent service and recommendations. My beef is with the corporate office. You are greedy

Claudette H.  |  Overall Experience 
Rating:
5.0

I truly appreciate the owners of the storage. They treat me with the utmost respect and we eager to help me with all my needs

Olivia A.  |  Reservation 
Rating:
5.0

Very helpful and respectful

ahkiah a.  |  Reservation 
Rating:
5.0

Thanks for having me again. I seriously appreciate everything. Hopefully we will steak together intill i find a perfect place to stay. One again, many thanks and may the living God bless you all.

chantale t.  |  Reservation 
No reviews have been submitted for this location.

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