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Jerry W | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Regency
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place great staff
Donna S | Overall ExperienceI had issues with a break up and my ex is an ex if a manager if the beach blvd loc and this has caused issues with my rental and should be addressed accordingly the name of the employee that has caused to much turmoil is Dakoda I do not know his last name... but he should not be working there at all...
JOHN C | Overall ExperienceWill I receive a pro rated refund for the past billing?
Tom T | Overall ExperienceI can’t express enough how great the staff was at this facility. Their professionalism, customer service and kindness is unmatched to any Uhaul storage employee I have met. Thank you to the whole crew!
MAREY S | First ImpressionsRate is way too high for any value. Rate hikes every year. Smart storage does it better.
Stepan I | Overall ExperienceOur overall experience is based on if you have a problem, how that problem is handled. Our leather couch was damaged by a water leak in the unit, not caused by us. We filed a claim and was told we didn't buy insurance, so it wasn't covered. NOT taking responsibility for maintaining your property and putting your customers health at risk is not a good experience. The couch had mold and mildew.
JESSE M | Overall ExperienceVery personable staff. Opening my account, as well as closing, was friendly and efficient. Pricing is why I chose this location, but the service made it worth more. Cleaning staff should be commended for high quality work and friendly interactions with customers. hated to cancel my account even though I had numerous positive interactions with the various office and custodial employees I encountered.
WILLIAM B | Overall ExperienceLa capacidad no fue la esperada, nunca pensé que 10 pies serian de altura y no de largo, por lo que para almacenar muebles no me servía. Desde luego el error fue mio. Sugiero que además de mencionar las medidas, se indique un croquis.
Yordanis c | Overall ExperienceThe Manager was amazing and made the process so easy for me
JOSE M | First ImpressionsThe Gm Misty was awesome for allowing me to recover my items without them going to auction.. but everything in my storage unit was covered in MOLD everything… every item. Furniture clothes toys shoes completely everything.
Latrice M | Overall ExperienceI came in with a transport attached to a truck and Rochelle (I am sorry I misspelled her name) she drove the truck and car transport through the tight space for me. It has been a trying move without a permanent place to live. This part is done thanks to everyone. The move in was great but we got started too late to get finished. Thanks again for everything. Happy New Year to all of you from me and my Mother!!!
Anita H | First ImpressionsExperience was awesome. Best customer service.
Elizabeth S | Online Move InThe locker was the right size and competively priced. The bathrooms were as clean as a hotel room and had plenty of soap and toilet paper. A cleaning staff member helped me find my locker on th map to the building.
Daniel S | First ImpressionsI was a customer for many years and am only moving out because I am relocating to another state. The staff was always helpful, and I felt safe going to my storage unit regardless of the time of day. The AC was set just right. None of my possessions were damaged due to dampness or other factors.
SANDRA K | Overall ExperienceI have been having money issues the past couple of months, each time I went to u-haul to explain, they were always very helpful.
Wayne R | Overall ExperienceAll I can say is it was a great help.
Latesia W | Overall ExperienceBeen a customer since 2006
VALARIE J | First ImpressionsI had a great experience with U-Haul for the third time . The manager Misty and Marc are both very friendly and went above and beyond to help me when I needed the help the most. The manager and team members all were incredibly helpful and efficient.
Sheyvonne B | Overall ExperienceWonderful customer service. Would recommend the climate control units.
LYNN H | Overall ExperienceOverall, awesome experience from both Misty and Gina.
Brendsan M | Overall ExperienceGreat job
Henry B | First ImpressionsI rented a larger unit here for 2 years, and always felt secure and was well cared for as a customer whenever I had a question or need. I also rented moving vehicles from here and never had a problem or concern. The one time a vehicle was not available, I was notified of an alternate location just a couple miles away and received great service there as well. I would highly recommend this U-Haul location for any of your needs!!
Mark H | Overall ExperienceBecouse when I got there this lady did not look our let me look at one off the union
Venicia D | First ImpressionsYall gave my truck to someone else and yall let me reserve a unit that wasn't available. I had to search high and low for 2 hours another truck. Thanks to miss Allison may I was able to get one from another facility. The only unit for storage was smaller than I requested and worker said rent 2 but there was issue because first month to be free. By end of day it said I owed over 300.00. A nightmare this company is becoming. I cancelled storage u it and I need a truck at end of month but am going to use penske instead. Sorry I'm not sorry.
Christina R | Overall ExperienceI love the customer service and how the property was kept very clean
Lynette B | Overall ExperienceThis was the best 👌
Bobby B | Overall ExperienceReserve storage climate, On the day to moved in, I was shown a unit with AC not working.. The staff was not even aware of the nonworking storage. I canceled my reservation… Wasted my whole day
Jimmy C | Overall ExperienceIf I ever needed storage again in Jacksonville fl I would do business with this company they where awesome and very upstanding.
Lillian S | Overall ExperienceAm happy for excellent relationship and thanks again.
Glenroy S | Overall ExperienceStaff was friendly and storage was clean.
Kendra S | Overall ExperienceI overly love this location Marcus was awesome I didn't have to ask for anything. He helped with everything
VONDERLYN J | Overall ExperienceI never accepted the unit and have been charged 3 times for nothing. I have called the office and said I want to give up the unit and I was still charged.
Matthew W | Overall ExperienceRats in the unit
Edward W | Overall ExperienceThe girls there were phenomenal
Aidaliz R | First ImpressionsThe Mgr. at this location (Mark Morrissette) was very knowledgeable and helpful in assisting me in a storage unit.
tom k | First ImpressionsIt is to expensive and you are raising prices again.
Delena D | Overall ExperienceWebsite description of the actual unit level location was confusing. Indicated street level and third floor simultaneously. Unit was located on the third floor.
David S | Online Move InEverything was great.
ALFRED K | First ImpressionsThe staff, facility and location met all of my specific and particular needs exactly. I am extremely happy with my experience
James S | Overall ExperienceI was looking for an inexpensive, small storage space and this particular location had matched every criteria I had while being inexpensive.
James S | Online Move InHorrible especially the U-Haul service
Anastasia S | Overall ExperienceI felt I was well taken care of.
Clarissa K | Overall ExperienceNever had any problems love the stuff
Bertha T | Overall ExperienceThe gentleman and lady who operate this location on Atlantic Blvd. are the nicest, most helpful people you would ever want to meet. This storage location is a notch above others I have had experience with.
Linda I | Overall ExperienceThe staff was amazing
Kinita K | Overall ExperienceVery nice staff
Allyson W | Overall ExperienceI’m so glad you were there when I needed the help!! If needed again I’ll let y’all know
Wanda L | Overall ExperienceGreat team of Mgrs. I will never forget them!!!
Willie T | Overall ExperienceRegency u-haul Atlantic Avenue Jacksonville Florida is the bes👌 👍 😍 🥰 ☺️ 💖
KAZIAH B | Overall ExperienceNice place
Juan P | Overall ExperienceIt would have been nice to have later facility hours
Melissa M | Overall ExperienceGreat customer service
Keshawn D | Overall ExperienceThere, are very friendly and helpful!! I would definitely recommend to a family or friend.
tarvis s | Overall ExperienceNo problems with this facility. Current office personnel were polite and helpful.
Sharon B | Overall ExperienceThanks, for everything. I would HIGHLY r recommend this team to anyone nationwide. Once again thanks #B007
Ernest T | Overall ExperienceJosephine was very courteous, helpful and cordial. Would recommend U-Haul for storage and truck rentals!!
Deborah d | First ImpressionsI’ve been at this facility since 1997, however, it was time for me to move out.
Christopher D | Overall ExperienceGreat people
Sheila H | Overall ExperienceAntonio and his crew were excellent. I only needed storage for a few weeks to get moved into my new place, but if I ever need storage again, it'll be from him. The place is clean and well lit, move in and move out were a breeze, and he even helped me load something. Thank you!
ANTONIO H | Overall ExperienceI would like to see the gate access hours to be extended until at least 12am.
ANGELO C | First ImpressionsThese people are the best..
Billy L | Overall ExperienceThe staff here is excellent. I have used this facility several times & it is always a great experience. They had plenty of flat beds for moving your items & I even had to move from a larger unit to a smaller unit & the staff was very helpful in my securing the smaller unit.
Michael D | Overall ExperienceI loved that the unit was already set up with the lock ready inside. I was able to move in without having to go into the office as I reserved and paid for it ahead of time on the website. GREAT CONVENIENCE that was very appreciated!
Clarissa K | Online Move InIf and when I ever need a storage space again I will use this facility Again . I GIVE YOU A AAAA RATING. RJL.
Robert l | Overall ExperienceAs well as checking in , information should be sent on how to check out
Tierrar L | Overall ExperienceIt's a fine facility, I'm not sure if the climate was maintained well enough, a couple of items of mine seemed to have heat damage. Also, there were some roaches in my unit
Matthew W | Overall ExperienceExcellent staff!! Pleasant, punctual and courteous! Jacqueline and Antonio get 5 🤩 STARS ACROSS THE BOARD! They made my storage, truck & van rentals SUPER EASY!! Their pleasant personalities and customer service skills made my 4 month problem ALOT EASIER to deal with. I TOLD EVERYONE TO GO TO THIS LOCATION ONLY!!🤓 😃😁 THANK YOU FOR EVERYTHING 🤠👍🏾
shahinah b | Overall ExperienceGreat place. Awesome customer service experience.
Stephan S | Overall Experiencethe staff was amazing 10/10
Trinity B | Overall ExperienceThis Team is the best!! Friendly, knowledgeable, very professional. And go out their way to treat you like family. Kudos to Antonio & Josephine!!
cheryl l | First ImpressionsThank you, Lauren so much
TONYA H | First ImpressionsI was offered a storage unit and wasn’t provided the storage unit information when I arrived I was told that I would had access up til 10PM when I arrived. But when I arrived in my destination the staff didn’t not answer the phones, I reached out to customer service and they too couldn’t get in touch with the staff members at drop off. I wasted gas and miles, The next day I returned the truck rental and was told that the truck rental was not the same comparison to storage. I would like to file a complaint
Whitney H | First ImpressionsThe staff was very friendly and very understanding! I am very happy with unit! Thank you. Many Blessings, Harold.
HAROLD D | First ImpressionsThe clerk that helped me was extremely helpful she did not mind taking me to see multiple units. She understood what I was trying to do.
LaTaijh H | First ImpressionsI am so glad I selected U-Hual Moving and Storage at Regency. All of the personnel treated me like family. They helped me way beyond the usual including helping me to jump start my van that had been transported using an auto transport. (some how all the interior lights were on for the four day journey). The facility is super clean and well lit. The online reservation and move in process are simple and effective.
Sheryl D | Online Move InThe owners are very courteous and friendly, ready to help their customers. The facility is clean and well kept, the security is also on point. I am very pleased with this location.
Angela W | Online Move InLoved the people who operated it! Very helpful and efficient(:
Payton J | Overall ExperienceI love doing business with mr. and Mrs. Smith they make you feel so at home and comfortable throughout the whole process they are the best I’ve seen in the business yet thank you again for all your help
Claudette F | Overall ExperienceRent was increased without any notice
Desree C | Overall ExperienceMoving is exhausting. So a person might not move as fast as they thought. Loading and unloading could take longer than expected especially if it's just one or two people. Need longer hours.
Tomeshe B | First ImpressionsThis was my second time using this u-haul location and I recommended to anyone that need a storage unit.Excellent staff thank you Antonio and Josephine.
patricia h | Overall ExperienceVery good customer service with the office staff
Debra F | Overall ExperienceAntonio was outstanding
Daniel M | First ImpressionsThe representative was very professional and helpful. I would gladly refer this service to anyone in need of a storage space
Oliver W | First ImpressionsSent 1hr moving furniture that didn't fit the space assigned. Rep sold wrong space.
Freeman S | Overall ExperienceMy unit was right infested and covered with my items were covered with feces
Kathy W | Overall ExperienceThis store was fine and super helpful. My order was picked up from a location where the manager called harassing me hours after a return due to him not knowing something. He was so rude and yelling at me and his own coworker I bridged in. Just unprofessional and should not represent anything with uhaul. I will never use you guys again due to the location and this interaction last night. Atlantic location was so great nice clean. The bad mgr and location are at 1920 parental home road
Addison B | First ImpressionsI stored items from an inherited estate at this facility for eight years, and am highly satisfied with my experience there. The roadways, elevators, and hallways are always clean and feel 100% safe. The managers (Josephine and Antonio) are available to answer questions and are unfailingly pleasant. The process of loading and unloading the items to and from the third floor unit was easy, and the items were in perfect condition when I moved them out last week. This is a very well-managed facility, and I highly recommend it for its convenience and security.
SUSAN M | Overall ExperienceEveryone was super friendly and great to work with
PATRICK C | Overall Experience1. I didn't get the unit size that I signed up for. 2. I asked for climate control, didn't get it. 3. The lights were always out on my hall. And, there was no lighting in the unit itself. 4. Do y'all not spray for bugs? Because every time I went to that creepy azz unit, I was bitten up. 5. I should be reimbursed for the days not used. But why would you do that, right?
Chanita G | Overall ExperienceOver and beyond greatness
Deanthony M | Overall ExperienceThe management team was top notch and a pleasure to work with! I forget their names but they were a married couple and great employees and representatives of your company! 10 Stars out of 5
CRAIG A | Overall ExperienceVery nice people 👍 at facility
Idael P | Online Move InAntonio Smith (staff) was delightful, and made my moving experience much easier with his advice and suggestions.
Thomas S | Overall ExperienceI wish there wasn't a rat poison box in my unit
Roger H | Overall ExperienceMr. and Mrs. Smith and attendant workers were considerate of my needs. All requirements, obligations and incidentals were carefully explained so as to not incur any misunderstandings. The friendly, yet respectful nature of the staff was greatly appreciated. I was honored to have had the insight to choose this U Haul company, on Atlantic Ave.
jamiyu a | Overall ExperienceMs.Josephine and her husband were awesome!!
Kimberly A | Overall ExperienceA big thanks to the nation's largest public Fleet
David W | First ImpressionsYou fired the only people that help when we went by
selene c | Overall ExperienceI was very pleased with the location and convenience of hours. The staff was extremely helpful in answering any questions I had. The facility was clean and very well maintained. I will readily recommend this Uhaul store to anyone! Thanks
Lynn M | Overall ExperienceVery pleasant experience.Thank you!
Igor R | First ImpressionsThis was the best experience I had with UHaul
SANDRA C | Overall ExperienceThank all of those at this U-Haul location for there efforts during my time of illness with COVID, 2 heart attacks, back surgery from a car accident along with family & friends transitioning due to COVID. Let’s keep working together.
anthony r | First Impressionsgreat place clean and friendly no access after hours unfortunately
CRAIG A | First ImpressionsNeed a designated spot out front of gate for returned trucks
hannah w | Online Move InEasy to find the unit and check in was great
Payton J | First ImpressionsWhile the building was clean and the staff friendly, this location is a nightmare. There was not enough room for parking outside the gate to go into the office, there was not enough room to unload your vehicle outside the building, and there was not enough room to even drive around the building! People were having to move their vehicles just so people can get around the building!! It made no sense why this storage and return would be put here at all!! If I can help I will never store here again.
Bobby B | First ImpressionsJoshua was extremely helpful and very nice. He made sure I understood the terms and conditions of the rental. It was a pleasure to do business with him.
latrial h | First ImpressionsI soyould recommend
Malcolm S | Online Move InYou text this to the wrong number
T'Jah W | First ImpressionsThy did not take care of my moving out as they promised and tried to charge me even though my storage was empty
ALLISON M | Overall ExperienceI Rented A Uhaul Thursday a week ago and the tank was on 1/4 . When i returned it to where the tank was they charged me $30.00 because the tank wasn’t on 1/6 when they gave it to me on 1/4 ( I Have A Picture Of it ) also when i returned the truck i asked the man that works there could he check it before i go he stated that it will take 20mins before he get to . As i processed to leave it wasn’t even 5mins he checked the truck i would recommend getting a storage there but a uhaul Truck absolutely NOT . I’m still waiting on someone to contact me about the over charge .
Marell A | Overall ExperienceThis location always goes above and beyond... I love that they are very informative.
Francis B | First ImpressionsTheir genuine kindness and consistently wonderful customer service is why I look forward to continuing going to that particular location in the future as needed. Their customer service is identical to the outstanding service I experience literally each trip to Publix and Chick-Fil-A.
Jeffery D | First ImpressionsSuch kind, helpful staff. I appreciate the owners so much for their assistance.
Megan L | First ImpressionsVery happy , was out of town. So I didn’t need to go .. Would rent again
tammy e | Overall ExperienceThe Manager/owner was very polite and helpful. All staff members were very attentive and assisted people in a timely manner.
Matthew H | Overall ExperienceEverything was fine, aside from one issue that was a pain. When we moved in, the night of the 14th, and there was a car parked literally flush and in front of the hallway to access the rack, elevators, and all. We even took a photo of it. The car was in our way and we even had to hit it a few times to properly move in. There was no way to alert whoever the car belonged to or anything. It added way, way more time to a simple move in process because a car was parked for over an hour right in the access hallway after office hours.
ryan d | First ImpressionsThank U for assisting me in finding a climate controlled location to store my belongings.
Jonal B | First ImpressionsI had no issues
Latoya M | Overall ExperienceI rented the unit for a month and for some reason for the last year even though there's nothing in there and I told them when I moved out I have still been billed it's still hitting my credit and I'm still getting messages a year later saying that I owe money for a storage unit that I use for less than two days terrible customer service and the fact that they're even putting this on my credit when they've had the keys and an empty clean unit since 4 days after I rented it is ridiculous
Kamron T | Overall ExperienceStaff with attitude. Was told insurance was mandatory but brochure says optional. Was told that district manager makes rules in regards to service area. Was told they can do what they want in regards to policy and does not have to abide by corporate office guidelines and policy. Also staff left facility with no one on site during normal business hours. No note on door indicating no one on site and would return at a certain time. Also had vehicle left in return area which only allowed one way in and out. Had to drop trailer and turn all my equipment around. My worst experience with uhaul ever.
Donald H | Overall ExperienceI arrived at the facility at 7pm on 8/9 to gain access to the storage, which I thought would be a easy process since my payment was easily processed and the instructions online were simple when I noticed that the access code wasn’t working for the gate. I went to the door to get some quick assistance to see what was going on, while I was on hold with uhaul customer service just in case they could help quicker. the cleaning personnel knocked on the restroom door spoke with representative in the store, who didn’t even have the decency to at least come to the door to see if my issue could be resolved quickly. the cleaning personnel came back to the door and said the rep told him “they know what to do” with no other further instructions I was left sitting at the gate trying to figure it out myself. While still sitting on hold for a hour waiting on customer assistance rep I decided to email live rep which advised that I was denied access due to the secondary contact not being a different person. I wish I would’ve got a phone call letting me know that or a email so I could’ve fixed the issue before making a blank trip but by the time I got the response I was already heading back home to unload the truck which I had just loaded so I could put in storage. i wasted mileage coming out to the facility, I wasted time sitting at the facility with no guidance overall 2/10 experience and wouldn’t recommend as a first time customer .
Da'Sha G | Online Move InWhen I got my furniture out of storage it had milldow on it and there where roaches in my containers
darcie y | Overall ExperienceWhat a fantastic group of people. The gentleman who served me was so kind and attentive.
Megan L | Overall ExperienceI was not able to share insurance info But Insurance was added without notice or permission. Insurance is more than the value of the unit. The unit is not at all the size it states. The directions to find the unit are unclear, even to the workers. Access to the unit is unreasonably difficult
Neytha L | Online Move InNo light in storage it had blown other than that everything else was SUPER Thanks
Glendell M | Overall ExperienceStaff was always friendly and always accommadating
deberry s | Overall ExperienceThe storage had rats my furnitures had rat poop and smelled like rat pee and now I’m gonna need to get new furnitures pee. I will not recommend uhaul storage to anyone I know. Very bad experience with uhaul storage.
Stanley K | Overall ExperienceThe only issues that I had was the drive space around the facility. My last day there was horrible as far as getting out. Big uhaul truck blocking the way and other people behind me blocking me in.
John L | Overall ExperienceGreat.
JOHN S | Online Move InGreat
JOHN S | Online Move InStaff was very helpful and provided excellent service.
robert s | Overall ExperienceMy initial reservation was canceled without notifying me. Luckily, I received a text indicating that I needed to pay for the unit 2 days early to reserve it. Fortunately, I had the funds to do so. The process was very easy, I just didn't like how it happened.
Terrance M | Online Move InHe stole my money here an called the police when I asked for my money back.....
Mason R | Overall ExperienceOnline process was pretty self explanatory. When I went to check-in, Cassie was very helpful and answered all my questions. Well done!
Brian C | Online Move InNever received confirmation that my move out request was processed and had to reach out twice to the GM for it. Otherwise, everything else was satisfactory.
Anita P | Overall ExperienceThis location is way too small. I had other customers asking me to move out of the way so they could exit. You cannot drive a truck in there to access your unit because there is not enough room. It is a one way narrow driveway and you can't drive out because there are trucks parked in the return aisle waiting to be checked-in, blocking the way. it is impossible to turn a moving truck around in this small facility. You cannot contact anyone at this facility over the phone because their calls are automatically forwarded to the 800#. They do not offer one month free storage with a truck rental. As an added bonus I was overcharged. Definitely would not recommend unless you are moving into a storage unit via your own personal vehicle. Had I been familiar with the area, I would have rented elsewhere.
Jacqueline F | First ImpressionsThere wasn’t enough space between the automatic gates and the key scanner machine so when the gate opened it scratched the front grill of my car. That was completely uhaul’s fault and I’m debating whether or not to sue the location to get damages for my car.
Kushal P | First ImpressionsVery easy and great set up thx
Zainab S | Online Move InI was excellent that’s why I could believe that alots of my furniture clothes shoes and appliance was thrown away because Mode
Vivian M | Overall ExperienceThe facility is clean, comfortable surroundings, very nice staff. Hours are great. I would definitely use and recommend.
Tonya B | Overall ExperienceThe customer service was excellent. I enjoyed Ms. Cassie and my friends. We were able to laugh smile & joke as we handled my first storage unit. I highly recommend others to come here for their storage needs. Plus the facility has plenty of moving dollies to make my move easier. Ms. Cassie is very helpful polite & friendly. I am at peace knowing my things are safe & secured.
shanique b | First ImpressionsGood had some difficulties but would use them again.
Elinor B | Overall ExperienceAwesome customer service and staff. Thank you.
veronica M | Overall ExperienceThe staff at Uhaul storage was friendly and helpful. They answered any questions I had and were willing to help with anything I needed. I rented my storage for 1.5 years and I never experienced any issues. I’d highly recommend using Uhaul on Atlantic.
Shaneta O | Overall ExperienceI reserved a ground floor unit online but when I got to the facility the next morning they didn’t have any available. They have an issue with the online system allowing people to reserve units that are not available. However, the associate Jonathan made it correct and did his best to try to resolve the situation in a very professional and friendly manner.
Anita P | First ImpressionsThe furniture that I stored got ruined due to Mold even though they were stored in a Climate Controlled Unit. When I contacted the Office I was advised that I should file a Claim against my Homeowner's Policy, but my policy would not cover something stored at Uhaul
JEFF K | Overall ExperienceThe elevator has been broken for weeks - and of course our unit is at one end of building B and the the broken elevator was at our end so we had to walk the entire length of the building to use a functional elevator - i was told for weeks "the part has been ordered" - i called AHEAD OF TIME and I asked how high the clearance was on canopied area - was told the wrong height/ 1 truck had to back all the way around the building 2x
RADIUS S | Overall ExperienceThe man was awesome but that woman was the devil. Never again!! Because of her.
Tamesia W | Overall ExperienceI removed all of my items out of storage because I had a couple of boxes of glassware that was broken when I went back to my storage and alot of these items that are now garbage can't be replaced and I tried to file a claim since I had insurance and I was was never notified back. For that reason I will NEVER recommend your storages to anyone!!! I have never had this problem before with U-haul storages, but I've never had to file a claim either!!!
Althea G | Overall ExperienceI was there at 2:15. And couldn't start storing my things till 5. The customer service was horrible. I wasnt given all the information regarding sign in at the time of my reservation. He kept making run to my car and I kept losing my spot I. Line. I had a car port and was never told I needed the 20 in cash to remove it. Again another 3 and have hours and still could not store my stuff. Before he removed the car port I had to go find and Atm which has caused me over $5.00 in fees to get the 20. I arrive back at 4:50 to give him the cash. At 5 I finally got to store my things. Then he forgot to give my the code and I had to go back to get it. Because it was near closings time. Then I finally wme to go back to finish. All in all a simple 2 hour move in took me 5 hours. Very unsatisfied. My things are there but I will be moving them as soon as It can
Aida D | First ImpressionsStaff is excellent
Pedro g | Overall ExperienceNEED TRAINING EMPLOYS
Samuel A | Overall ExperienceAbsolutely horrible from getting the uhual to returning it.
Anthonio F | First ImpressionsThe guy that helped me was real cool and helpful
Bryan S | Overall ExperienceService seems fine but the facility itself is small and cluttered with to many trucks hard to manuver a bigger truck when all the other trucks on property are blocking the storages outside. This location needs to be moved to a bigger parking lot but other than that so far no issues
Kristina W | First ImpressionsI only reason I say that is because I had to wait 15 to 20 minutes every time I walked into that office for someone to come up front there was Harley never anybody up front when I came through the front door
April A | First ImpressionsFacility is difficult to maneuver in and out of with a truck. Don't like that partial months with advanced notice could not be prorated.Had to pay a full month for two extra days. Late fee charged when I thought I had set up automatic payments. These are not customer friendly. Staff was helpful in getting rental set up. No interaction past that.
Tiffany S | Overall ExperienceThe man do not know his name was very helpful. He Has very excellent customer service skills
Aslam B | Overall ExperienceNo problem 100% satisfied
Maurice W | Overall ExperienceI was very disappointed w/ the facility when I arrived to collect my belongings after two years in storage. I was paying for “climate controlled” storage and I found many of my items covered w/ mold and mildew. In Florida I do not consider 82 degrees adequate to fully protect items in storage. You are perpetrating a hoax on the public by maintaining an 82 degree climate controlled storage unit. I paid almost $4800.00 for proper climate control and still had to have much of my stuff sanitized. I will not be doing business w/ Uhaul again-a sizable portion of my money should be refunded.
PAUL S | Overall ExperienceI gave the rating an above average because there was a misunderstanding with my storage unit. Customer service took care of it and straightened things. Despite that I would still recommend Uhaul to friends or family.
Shaneca R | Overall ExperienceI was not allowed access to my items stored on the property. The property manager blocked my card and mentioned it would still be blocked even though the account was paid thru to second week of August. After I moved out, no money was refunded back to me for the days paid on the account.
Johnny F | Overall ExperienceBEWARE: We moved out May 30, paid in full. And the manager said she cancelled autopay. BUT We were billed again. I contacted her 2 times and she told me she took care of it. But she did not and an automatic Bad Credit Report has ruined my credit!
Mary K | Overall ExperienceStaff member was friendly and helpful.
Gary D | Overall Experiencethank you for everything. Great services. Friendly workers. Experts
jasper o | First ImpressionsThe staff was very helpful and professional!!!!
Jenkins W | First ImpressionsThe staff was friendly and professional
Ernest T | First ImpressionsVery tight. Hard to get in/out.
erica l | Overall ExperienceCustomer service was very poor. Worker had no clue what they were doing and very inefficient. Reservation was given away and I was forced to pay more for a unit that wasn't wanted. Very unsatisfied and will not be using service again.
Lia R | First ImpressionsTo many u-haul truck parked in the front of your storage unit.
Deloris B | Overall ExperienceI think the stories that I have is a little too high because it's not holding all the things that I wanted to put in there put a price that I'm paying for that storage is ridiculous
Sandra J | First ImpressionsI know you say outside you store at own risk but had no idea it would leak non stop and ruin all my furniture.
Randall P | Overall ExperienceAccess to unit constantly blocked by trailers on display
JULIA V | Overall ExperienceGreat pricing too!
Hollis R | Overall ExperiencePoor customer service
Ellen C | Overall ExperienceVery clean facility.very helpful employees
PETER( H | Overall ExperienceSome of the nicest most honest people I've ever had the pleasure of working with! Very professional, smooth and friendly transaction!
Mark S | First ImpressionsThe price to store is extremely high. Please do not promise your customers in the future a lower price and then make them get a climate controlled unit for a high price.
peyton b | Overall ExperienceNone don't have any critiques
monique m | First ImpressionsFriendly service
anthony v | First ImpressionsThe staff was very friendly and welcoming
Brittany S | Overall Experiencevery good professional people, great frendly experience. thank you everyone.
terry d | First ImpressionsThe Husband and Wife facility are an awesome couple and very professional. I would recommend this U-Haul Storage facility to a friend or family!
Carla M | Overall ExperienceExcellent customer service clean facilities top rated experience
otis n | First ImpressionsThe attendant was very helpful and even recommended the perfect size upgrade for the amount I had to store. I am very satisfied with my experience.
Damien B | First ImpressionsIt was a pleasure meeting Mr. Smith! I will recommend this U-Haul location to all my friends and family.
donna s | Overall Experienceother than hard to move around it was great
PETER( H | First ImpressionsGreat people, great storage unit
Parker C | Overall ExperienceAntonio runs a tight business.
Greg I | Overall ExperienceThanks for a much needed service and the opportunity to store my things safely and securely
Charlene R | Overall ExperienceSuper friendly and helpful! Antonio Smith runs a tight ship.
Greg I | First ImpressionsAntonio is best at it! Valued employee you have!
Bailey S | First ImpressionsExcellent Service and kindness second to NONE from the manager and his wife. Thank You for offering and providing storage units free of charge during Hurricane Dorian.
duane f | Overall ExperienceThey found the perfect unit for my motorcycle.
marcus M | First ImpressionsThe owner registered me quickly, he was very professional and polite and answered all my questions. He gave me my one month free as advertised.
becky p | First ImpressionsI am very proud of you guys for being so kind in doing business. I will recommend people to you any time. you offer excellent service. thank you very much.
herode j | Overall ExperienceAntonio and his wife were very friendly and helpful. Definitely helped make our transition easier. We would highly recommend using their services to others. Facility is clean and safe environment.
Victor M | First ImpressionsThey really worked with us on our very difficult move thanks so much guys
Gwendolyn L | First ImpressionsThe manager was very helpful and friendly. He showed me several units based on my needs. It was a clean and organized office and enclosure.
Melody F | First ImpressionsJosephine & Antonio Smith are the best! We always have excellent service when the Uhaul Moving and Storage on Atlantic Blvd.
Reginald S | First ImpressionsService was terrible customer service was rude and I got double charged for everything
Kayla N | First ImpressionsJulius was very professional and helpful my experience was smooth and hassle free
sabrina w | First ImpressionsAntonio and Josephine are the best! Enough said!
KEVIN P | First ImpressionsI've truly had a great experience with this location. I am grateful for Miss Josephine, and Antonio, who really made the experience worthwhile. 7 years, and it's like I'm leaving home. Thank you
EDGAR W | Overall ExperienceI would like you to recognize 2 of the best employees that I have ever dealt with when renting a uhaul and storage. Antonio and Julius went above and beyond to help me. I wish could give them a raise.
Katherine J | First ImpressionsExcellent facility. The only challenge is the very tight traffic pattern. You are constantly competing with the U-Haul trucks for access and parking space to access your storage unit.
Michael J | Overall ExperienceGreat staff friendly and helpful.
robert l | Overall ExperienceI truly enjoyed my experience with this facility. I would recommend it to my friends and family.
Bailey S | Overall ExperienceTook forever was lied to and honestly i might not use the service
rajym v | First ImpressionsI was very pleased with the unit and the office staff was very professional and friendly. Thank you so much.
juel t | Overall ExperienceVery nice people, they kept the place in good shape. Even the bathroom was always clean.
Remona T | Overall ExperienceNever had a single problem here, always great people to help
RAVEN S | Overall ExperienceBoth the General Manager Tony and UHAUL Customer Service Representative Julius was professional and courteous. Answered all my questions and conerns about my reservation! Thank you!
PATRICIA T | Overall ExperienceAntonio and his wife were so helpful. My situation was not good but I found both of them most helpful
Sharon R | First ImpressionsJosephine and Anthony are awesome. If I need storage in Jacksonville I only rent from them because of the great service and attitude they have
CRAIG E | Overall ExperienceVery satisfied
ANGIRE C | Overall Experiencegood service and friendly staff. Thank you.
Madeleine C | Overall ExperienceAntonio and Josephine are the best. I had a unit at this facility for many years and had complete confidence in their managerial abilities. Very personable and easy to work with. Clean facility.
SUSAN D | Overall ExperienceWill return as a customer if necessary.
cheryl g | Overall ExperienceNice facility! Owners and staff are helpful and friendly and work very hard to make your experience a good one. Five stars are not enough!!
Christopher B | Overall ExperienceVery helpful and accommodating.
Kimberly J | First ImpressionsThe staff was so helpful, especially for someone who is disabled like myself. They were extremely accommodating. Thank you so much.
Ronda L | Overall ExperienceI had absolutely no problem with the personnel at 9411 Atlantic Blvd. In fact I wish to commend them for the excellent service and recommendations. My beef is with the corporate office. You are greedy
Claudette H | Overall ExperienceI truly appreciate the owners of the storage. They treat me with the utmost respect and we eager to help me with all my needs
Olivia A | ReservationVery helpful and respectful
ahkiah a | ReservationThanks for having me again. I seriously appreciate everything. Hopefully we will steak together intill i find a perfect place to stay. One again, many thanks and may the living God bless you all.
Chantale T | ReservationThe staff are excellent and very very helpful fr--- couldn't have found a better storage place
marissa m | Overall ExperienceI think you should prorate. I paid 229 dollars for a month but was out of there in 2 weeks so I basically plssed away 114 dollars because of your company policy which is out dated.
Jon E | Overall ExperienceAwesome
Antonia B | Overall ExperienceThey were perfect
Adrian S | Overall Experiencethank you! keep up the good work!
Son c | Overall ExperienceA great place that gave me the comfort that my belongings were safe!
rachel j | Overall ExperienceFriendly staff and great rates! This property is well cared for.
Mark M | Overall ExperienceNot happy at all
Robert S | ReservationLots of mold and bugs on my furniture. Being told the difference between a climate control unit and a regular unit would have changed my purchase choice had I known about the damage it would cause.
CHELSEA S | Overall ExperienceGreat staff! Mr. Antonio & Ms. Josephine were awesome and helpful.
TERREVIO N | Overall ExperienceWould recommend to a friend.
pauline f | Overall ExperienceI have used this storage facility a few times. The managers are very helpful and courteous. I highly recommend this facility.
patricia f | Overall ExperienceEverything was good.
NIKKI B | Overall ExperienceI'm happy with the service
Lopez J | Overall ExperienceThanks
angela j | Overall ExperienceOverall great experience
andrea s | Overall ExperienceMr Smith was the Best and appreciate everything he did for me.
karen g | Overall Experiencethe changed the location of the truck pickup with out advising me ahead of time. they did not call until late the day before
CEZANNE C | Overall ExperienceMy rental at this facility was great until my last day. I was planning just to downsize but instead I completely left becuz of the new manager. He is not knowledgeable of the rules and no compassion.
BOBBY B | Overall ExperienceMrs Josephine and husband are the best, They were very helpful and every way and they accommodated any proposed questions or situation. They went up and beyond all measures.
tytoya r | Overall ExperienceTony and Josephine always go above and beyond. Thanks Guys
MARY G | Overall ExperienceExcellent service enjoyed staff professional staff very helpful!
SHARON S | Overall ExperienceExcellent Storage Facility, since I was there for an extended period of time, I communicated with several staff groups over the years, all staff were the best, very helpful and friendly. Excellent!
JAMES P | Overall ExperienceVery easy to use and staff was extremely helpful
Amy D | Overall Experience