Customer did not leave a comment.Paul O.
Customer Reviews for U-Haul Moving & Storage at Rio Rancho
Rio Rancho, NM 87124
(N of Sara)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RONALD U.
They are always friendly.... We will always come back to this location.Charles A.
Customer did not leave a comment.Noah C.
Customer did not leave a comment.Stan M.
The gentleman that checked us out when we returned the uhaul was extremely nice and got us taken care of without a long waitMarci H.
The person I worked with at the Rio Rancho store was Debbie. She was professional, efficient, knowledgeable and friendly. Thank you, U-Haul, for employing people like Debbie, and that you, Debbie!PHILIP R.
Friendly stuff, fast service. In and out. Definitely recommend and rent again here.Arnoldo F.
Unfortunately my move became a very stressful when the â€œcheck engineâ€ light came in a few miles down the road. The entire time I was moving I was concerned that the engine was out of oil or was going to start to overheat! I knew this was the only truck available in all of Albuquerque this weekend and so I continued the packing and unloading but I put off driving the truck to the other side of town to pick up a dining set and now I will need to rent another truck another day.Adam A.
Great experience. Will rent from you again. Thanks!Scott K.
Customer did not leave a comment.FRANCES T T.
Don't do anything different, staff was very courteous and knowledgeable.Eric S.
Customer did not leave a comment.TODD B.
Customer did not leave a comment.brandon b. | First Impressions
Customer did not leave a comment.James L.
Customer did not leave a comment.Brandon B.
The service there is of the utmost quality!!! It's fast, effective, done in a very respectful way. I will definitely be back.Celine W.
Nothing. No improvements needed at all. The team member, Racer was extremely professional, patient with me and he definitely can be rhe perfect mentor and role model to others in the business. I will definitely use this location again in the future if ever necessary. Great Job Racer and U-haul!!ðŸ˜ŠðŸ˜ŠðŸŒŸðŸŒŸðŸŒžðŸŒžðŸ‘ðŸ‘EMMA G.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Patricia N.
I reserved a 20' truck which said it was available on your website (after calling to inquire if there was a 26' truck available) and the associate told me the inventory online is what is available for renting but then someone called me after I reserved to let me know that a 20' truck was not available and so that I'd be getting a 17' truck. Overall through, all the agents were extremely friendly and professional and I had a good experience working with all of them!ANTONETTE P.
Awesome staff. Very knowledgeable and extremely helpful. Equipment in perfect shape.Scott F.
Customer service was great! Friendly staff!!Travis S. | Overall Experience
Customer did not leave a comment.Jerilyn P.
Customer did not leave a comment.YANIDA G. | First Impressions
Please explain charges better. Van says on the side $19.97/day and my total charge for about 5 hrs. was $43.00SUSAN Z.
Customer did not leave a comment.Nicole L.
First thing is if a customer needs to extend a rental and they quick it online and it says that another family is waiting for the rental and they need to call the location they should still have the option to extend it or do something about it instead of having to call in. Second thing is they should have more people to answer the phone at the location or the 1-800 call center. I waited on hold over 30 minute 2 times that I tried calling to inform the store that I needed the rental longer. Third thing is the location to train their employees better to fully explain all the rules of the rental when you pick it up. I slowly learned the rules through different people because not one person gave me all the information. Even though these are criticisms and things didn't flow smoothly. I do have to admit that when I explained everything to Starcraft when I return my rental they did a great job on understanding and making it right.Andrew A.
Great customer serviceFRANK G.
Customer did not leave a comment.Greg H.
Customer did not leave a comment.GREGORY E.
Customer did not leave a comment.Christine L.
Customer did not leave a comment.Robert H. | First Impressions
Everything was professional and quick service in and out. Just breeze.JAMES S.
Excellent service.MARY H.
Awesome customer service!! Very friendly people and so helpful, highly recommend and will use again just because of the staff, thankschristine G.
Customer did not leave a comment.Rich R. | Overall Experience
Customer did not leave a comment.Timothy H. | First Impressions
Our rental pickup location was changed from what we choseWilliam L.
Customer did not leave a comment.Joel S.
Customer did not leave a comment.David S.
Very efficient, knew what I needed, and had me on my way quick. Thank youKIRK H.
Customer did not leave a comment.Dolores J.
Could not ask for anything better.John M. | Overall Experience
Customer did not leave a comment.Larry M.
Customer did not leave a comment.MICHAEL P W.
Well the ladies in the morning were chipper and pleasant and this guy was so quick and smiled the whole time people you rockMary M.
Hidden fees, trick (gimmick) fuel policy.. I wouldn't rent from here.. I live 8.6 miles from this location.. I made maybe 6 round-trip travels.. thats 81 miles? they charged me for approx 81 miles round-trip.. so double what my mileage should have been... Sure.. gimmick.. next time I'll go to a competitor.. From my overall experience here in Albuquerque, it certainly fits the image of trashy Albuquerque and I would have expected no less.. Thanks.Jeffrey W.
Customer did not leave a comment.CONRAD M.
Customer did not leave a comment.GAYLE K.
Customer did not leave a comment.KIT F.
Customer did not leave a comment.Henry M.
fix the reservation system, if I reserve a truck ahead of time I expect to be able to pick up the truck at that location on reversion day. it was especially difficult as I was the only one moving so I had to load and unload the car transport to get to the location 40mi away whereas the location I reserved it at I could have walked to and been able to load the truck and go back and get the auto transport and load the vehicleRichard R.
Everyone was nice and very helpful.Samuel N.
Customer did not leave a comment.Irving B.
I called to try to clear up a mistake. Instead I was lied to and attacked. Received a call from the actual manager who just made excuses for this employee, sugar coated everything, and never actually addressed the problem or was an adult and admitted that her employee was VERY WEONG. Place is a bunch of convicts or thugs all working together, covering for each other and killing the Uhaul name. I WILL NEVER BE BACK TO THIS LOCATION, AND WILL THINK LOOOONG AND HARD BEFORE ever renting or using Uhaul again. Don't appreciate doing business with people who lie and steal from me!!!!Marcy K.
Zach was one of the most professional, straight forward, and helpful employees I've ever encountered. He made my rental experience easy, answered all my questions and got me on the road within minutes. Big high-five to him and the team here at this location.. Thank you!Myron C.
This is the best uhaul provider that I have used. That is why I have used them multiple times.Robert B.
Customer did not leave a comment.TRAVIS W F.
Thank you for great serviceJennifer C.
Thank you.Arik H.
Just keep up the great workROBERT W.
Great experienceTERESA C.
Customer did not leave a comment.Craig L.
Customer did not leave a comment.Jose P.
This U-Haul has really changed for the better. New Management new people all with positive attitudes and very easy to deal with.Steven S.
Customer did not leave a comment.BRIAN B.
No improvements needed. I consistently use this location because everything is always great. The employees roll with problems that occur outside of their control, such as when the system goes down or the hardware doesn't work. I wanted a smaller trailer to rent but it wasn't available at this location, so I chose a bigger size that they did have available just because I always have a positive experience at this location, so wanted to always go back, rather than where the smaller trailer was available about 5 minutes drive further.John C.
Customer did not leave a comment.Terri G.
Customer did not leave a comment.Leticia R.
Trailer did have some mud on it, but it did not interfere with operation. The team working at this location are absolutely top notch! I was assisted at all times by both of the clerks. Turn it was a breeze. All paperwork I needed was emailed to me, which is very convenient.James B M.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.JOHN G.
I'd the 20-foot plug-in cable with your brake lights left and right as a signal what is City this is a cityTROY S.
No recommendations. Overall experience was great.Ivan B.
very nice peoples and understanding of my needs. Thank You and be safe. Shuford Jackson.Shuford J.
Pricing is a little over board. Thought it would be cheaper using u-haul to tow my vehicle but turned out to be more expensive than going with a tow service. Would recommend better pricing or bundle deals to save people money.MARCOS L.
Customer did not leave a comment.Joe L.
Customer did not leave a comment.DAVID C D.
Very courteous serviceEloy A.
Customer did not leave a comment.Joseph P. | Overall Experience
Customer did not leave a comment.Brandon K.
I would almost say nothing. They are as friendly, and helpful as anyone could want.MAURY H.
Keep up the good work and the superb customer servicePatrick W.
Customer did not leave a comment.Joshua U.
Customer did not leave a comment.GREGORY L.
The management at this location is great! Everyone is always professional and very helpful.Sidney M.
Customer did not leave a comment.andrea y. | Overall Experience
Customer did not leave a comment.Shannon T.
Moving is never fun but this experience went very well, will rent again.Cynthia W.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.Timothy B.
The employees messed up my contract so badly that I'm being charged over $1800. I will never recommend you haul to any friend or family member for a move.Stasia H.
Customer did not leave a comment.Mike R D.
Customer did not leave a comment.KAREN C.
I originally thought I'd be getting trailer from the San Mateo location. Nevertheless, it worked out ok. Thanks.Paula B.
Thank you for all your help!Scott M.
Customer did not leave a comment.CHRISTINA L.
Always friendly. Always fair priced!Ralph A.
Customer did not leave a comment.DONNA E.
The female employee we returned the truck to was VERY Rude to us because we were late bringing the truck back. We did called to let them know we going to be late and apologized because it took a little longer than we expected. She charged us for another day so I don't know why she thought she had to be so rude.Marilyn R.
Customer did not leave a comment.jim C.
Customer did not leave a comment.Martin G.
Lower prices, can't fix the staff there because they are the bestTIMOTHY M.
Customer did not leave a comment.Frances W.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.James S.
Truck was clean and did what is supposed to. Checkout/check in fast and easy Reason for two star is shady business practice: dolly and furniture blankets where left inside. Owner stated "you only get charged if you used them/break the seal". I had already declined dolly and blankets numerous times during check out, and both dolly and blanket take up space. Unacceptable/unethical practiceJose C.
Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.Ellis W. | Overall Experience
Customer did not leave a comment.Joseph P. | First Impressions
Customer did not leave a comment.DONALD T. | Overall Experience
All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.julisa g. | Overall Experience
Customer did not leave a comment.Tenille A. | Overall Experience
It was very stressful using uhaul for our move. Wouldn't recommendPamela E. | First Impressions
Customer did not leave a comment.ralph b. | Overall Experience
very pleased!!!kathleen b. | Overall Experience
We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.Louise C. | Overall Experience
Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.Kam B. | Overall Experience
Don’t know the name of the kid that helped us but he was freaking awesomeJoseph P. | First Impressions
Customer did not leave a comment.Michael T. | First Impressions
I didn’t realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn’t helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.Marc S. | Online Move In
Customer did not leave a comment.Kara R. | Overall Experience
Customer did not leave a comment.Orren F. | First Impressions
Customer did not leave a comment.gwen h. | Overall Experience
Customer did not leave a comment.michael K. | First Impressions
Customer did not leave a comment.Judith S. | Overall Experience
Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.Esther B. | Overall Experience
great, everything great.Esther B. | First Impressions
Customer did not leave a comment.levi a. | Overall Experience
Didn’t want to give me a break when I was laid off so I moved to a cheaper storagejoseph s. | Overall Experience
Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.Richard F. | Overall Experience
Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.scott h. | First Impressions
Customer did not leave a comment.CARMELLA R. | First Impressions
Customer did not leave a comment.Stephen M. | First Impressions
This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.Alicia F. | Overall Experience
Great customer service!AARON R. | Overall Experience
Very well run gived MISS Chelsie manager a raiseruth h. | Overall Experience
Customer did not leave a comment.miriam f. | Overall Experience
Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.Michael V. | First Impressions
The GM made it very easy to move in. The guy who was on was also very helpfulMarc S. | First Impressions
Customer did not leave a comment.Juan C. | Overall Experience
Customer did not leave a comment.scott m. | Overall Experience
Helpful employees.Vicki Jo T. | First Impressions
Customer did not leave a comment.PAUL B. | Overall Experience
Very satisfied with facility.Robert F. | Overall Experience
Always helpful!RICHARD H. | Overall Experience
Great service fast and friendlycory t. | First Impressions
Thanks!Amanda P. | Overall Experience
Okterry o. | Overall Experience
The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.Cindy L. | Overall Experience
Very pleased with the facility.Eric S. | Overall Experience
Staff was great and the facility was very clean. Units were in great shape.Joshua M. | Overall Experience
The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.Tobias B. | First Impressions
Friendly and helpfulCelia P. | Overall Experience
Great servicePAUL B. | First Impressions
Wonderful Experience!!!Daniel W. | First Impressions
This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.terri k. | Overall Experience
Always have a good experience when using them!! All there very friendly and courteous.Christine F. | Overall Experience
The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.Miguel L. | Overall Experience
Wish you had a veteran appreciationterry o. | First Impressions
Was just right for our storage needs.nancy d. | Overall Experience
They are always awesome....would definitely recommend!!karen lee d. | Overall Experience
Excellent service, freindly staff very pleasedThomas N. | Overall Experience
Easy and affordableMiguel L. | First Impressions
NaKirk H. | Overall Experience
Thanks!scott m. | Overall Experience
Very pleased with service!belda a. | Overall Experience
This was a very nice and well maintained storage facility! The staff was great and helpful!john g. | Overall Experience
Staff was very friendly and accommodating to our needs. Very reasonable rates and no concerns with security of our valuables.Aaron V. | Overall Experience
A quick and smooth process. Friendly and efficient staff. Clean storage unit. Very happy with our choice of facilitySean R. | First Impressions
Responsibility to load vehicle on the auto hauler was trust upon me they didn’t want to be liable??? Was penalized for drop off at wrong location I clearly told them where I was going. Not good!JOSEPH H. | First Impressions
Great customer service, very friendly and helpful staff.alfred p. | Overall Experience
Efficient place would recommendJon C. | Overall Experience
very helpful and friendlyCindy H. | Overall Experience
I needed storage until I could find a place to live and they had many selections that suited my needs. Thanks U-Haul!alfred p. | First Impressions
the staff was very helpful and the unit was clean.alyssa m G. | Overall Experience
very friendly and effecientCindy H. | First Impressions
The young lady that helped me was very sweet and pleasant to work with, everything went well. Thanks RichRich R. | First Impressions
Staff was very friendly.ELSIE B. | Overall Experience
The staff at this facility were always sweet and helpful. Really far above average customer service. The facility was clean, safe, and well lit. Quite satisfied.elizabeth w. | Overall Experience
I'm not just saying this.....the staff was really friendly, helpful and professional. George MaxwellGeroge M. | Overall Experience
Great staff! 😊 Thank you!Wayne H. | Reservation
Awesome customer service!ronald m. | Reservation
Customer service seems like a lost art, but not here. These people rock! They have the best people working at U-Haul! Hands down.Mary G. | Overall Experience
Good placeJeffrey M. | Overall Experience
All was good.Jeffrey M. | Reservation
Staff was professional and courteous. They were great!Janice B. | Reservation
Good people and very professional. Highly recommend both storage and truck rental from this location!Joe J. | Overall Experience
Nice place. Never had any problems.Gregory M. | Overall Experience
It was a great experience. Very helpful and friendly staff!Jennifer B. | Reservation
Highly responsive and efficient. Professional and courteous.Frank S A. | Reservation
no comment.matt w. | Overall Experience
As Marked above==EXCELLENTWalter F. | Overall Experience
Courtney (?) gave me a courtesy reminder call 48 hours ahead of the day and time I was due to pick up a truck and auto transport dollie, which was greatly appreciated!!anna lund m. | Overall Experience
greatDominic G. | Reservation
The manager Josh went above and beyond to help me out with anything I needed and his employees were exceptional also, I will recommend this U-Haul rental and storage unit to anyone ☺Shelley S. | Overall Experience
Nice place.Justin W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!