Customer Reviews for U-Haul Moving & Storage at Rio Rancho

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Rio Rancho

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Richard Craig G. on

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Karl S. on

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Ernest M. on

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The service was great, I would definitely recommend this location to anyone who is in need of renting anything or what they may need.

Walter C. on

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We would only rent if the truck was full of gas. It was 5/8 when we rented it and then only drove 50 miles and put in 3 gallons and were charged for another 1.5 gallons. It didn't make sense as we had done the same trip days before and it only used 2.3 gallons of gas. They need to fill the truck to FULL with gas.

Jennifer M. on

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Rogelio A. on

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Joseph M. on

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Patrick K. on

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Nicholas M. on

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None. Excellent service. Uhaul representative was extremely polite and knowledgeable.

Paul C. on

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Looks good to me

Jacqueline C. on

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Jacqueline C. on

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David B. on

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Just keep your teamwork going. That was impressive.

joseph m. on

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Miguel L. on

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The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.

Charles E. on

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robert m. on

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Stephen M. on

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RONALD E. on

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Great service and web site was awesome.

Patricia L. on

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Chellsie and everyone else were wonderful.

Michelle F. on

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Stephen K. on

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DAVE S. on

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Nothing

Kathryn T. on

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Carol H. on

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The Rio Rancho location was clean and the staff professional. I've used UHaul in Houston and the Rio Rancho store puts the other locations to shame! You guys are top notch and Susan was super helpful!

terry o. on

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Wish you had a veteran appreciation

Wayne B. on

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Brian V. on

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Friendly and efficient staff.

Heath M. on

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Lisa C. on

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Raymond B. on

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colleen m. on

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Cynthia J. on

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Csr, Jason Montgomery, was cussing and complaining to customer in line ahead of me telling him how much he hates his f***ING job, telling him he was going to apply at an aquatic center Monday morning. When I got to the counter he was extremely short with me. Then, I requested the truck for a day, but instead a hold for $1337.97 was put on my bank account, resulting in aN extremely large overdraft in my account. It took me two hours to get the hold reversed so I can pay necessary bills. The representative and supervisor at the 800 number were very helpful and extremely patient. But the entire rest of my experience was a nightmare. I will probably never use your service again.

Charles J. on

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CHARLES J. on

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Jay S. on

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Ray A. on

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The customers should be held in high regard as with any business. They can make you or break you. If a customer asks about a truck all efforts should be made to give him the opportunity to rent a truck to suit his needs even if one is being returned from another customer.

Brian S. on

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Awesome set up for equipment drop off. Very good service

Mandy D. on

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nancy d. on

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Was just right for our storage needs.

Jose M. on

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eliza s. on

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Donald D. on

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Gary G. on

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Easy peasy

Michael S. on

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Kristil C. on

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Very friendly staff. The check in was simple.

Thelma P. on

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Paul C. on

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Leroy G. on

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Great customer service!

John G. on

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Outstanding service enough Personnel so we did not have to wait there were five of us there at one time. Excellent service

Heather H. on

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The only issue I had was that I was trying to call the location several times before arriving. They didn’t answer so it rolls over to contacting the nationwide customer service where you’re on hold forever.

Christine F. on

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martin d. on

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I have no improvements to recommend. The operation was smooth and efficient.

karen lee d. on

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They are always awesome....would definitely recommend!!

John L. on

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Sub-par customer service. Poor explanation of fees/costs. Otherwise convenient.

tatyana N. on

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Jose M. on

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Gary S. on

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Janet B. on

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Morgan M. on

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Christopher F. on

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It is all good!!

Michael W J. on

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John S. on

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Did not have all the information needed upfront.. for hauling with my truck so I had to go home and come back. Took possesion of the trailer and the tire was flat..had to return again to have it replaced. No discount was offered .

Russ M. on

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Duane T. on

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I always hated renting a trailer and the U-Haul experience was never one to look forward to. This was by far the exception. The product was there, was in good condition and the people were not only helpful but friendly and cheerful. I'd gladly use them again and recommend this location/experience to anyone.

Jose A. on

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kimberly f. on

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Uhaul needs to let people know they don't accept prepaid cards for payment. I made my reservation with a prepaid card and there was no mention that that card would not be taken for payment! I have rented from Penske before and they take prepaid cards. It made it really difficult to complete the rental and time was wasted because of it!

Printice M. on

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Awesome/quick service today

Donald M. on

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It would be hard to get better than this store. Equipment is solid well maintained and clean. The personnel are hard charging and get it do both at check out and check in top rate.

Jason E. on

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cheri p. on

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Best experience I have ever had renting a truck!

tana d. on

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Excellent thank you! Tana Dominguez

William B G. on

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I have worked with this location twice. Both times have been excellent. I will use them in the future if the need arises.

valerie m. on

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The fact that I was told my prepaid card wouldn't work to pay for my rental when in fact it did.

Jose B. on

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Staff very helpful. Excellent attitude amongst staff. These people make a difference. I am impressed.

Michael H. on

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Please contact me via email harrison.michaele@gmail.com or phone 901-498-4731 regarding my displeasing experience. I would like to discuss it with a Uhaul representative.

Boyd H. on

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Jeremiah A. on

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Mike B. on

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ROBERT D. on

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Staff had me in and out in minutes, both picking up the unit and dropping it off. They were courteous and knowledgeable which is a big improvement at this location compared to employees that have worked there in the past. Keep these guys around!

Darren P. on

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Clean windshield.

marvin c. on

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stephen a. on

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Jason was great getting the auto hauler hooked up and got me on my way quickly to respond to a friends transmission emergency. Kudos there. My daughter returned the auto hauler and the shop was open earlier than published. She had no idea how to unhook but she never had the chance to mention it because whoever helped her was AWESOME. She was on her way before they were even supposed to open. Wow, when the heck does that ever happen these days? The only area I could suggest for improvement deals with uHaul, not the local shop, it took far longer to complete the paperwork than anything else.

robert k. on

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Nothing, all was great. It was awesome that we were able to rent a truck with in an hour of our call. Please always have U-Hauls on your lot for customers when they too call to rent for their next move. The customer service person named Susan was friendly & very helpful! Thank you!!! : )

Donald M. on

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Gary V. on

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RICHARD R. on

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RICHARD R. on

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GERIANNE S. on

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Very friendly and helpful making our move easy and stress free.

Jennifer B. on

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Dennis S. on

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Peter B. on

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Mark A. on

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Everyone working was professional and a tentative to my needs will go back in the future

jennifer m. on

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Easiest check in and check out I’ve ever experienced. Super nice staff

marsha v. on

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Gary G. on

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there was only one person working and a lot of customers, the wait time was long

Howard C. on

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nathaniel B. on

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John F. on

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Lourdes T. on

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Daon D. on

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Leila J. on

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Make it clearer on what to do when no one is in the rental office. I waited about 10 minutes before someone came to help when I was renting the truck.

Kevin J. on

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Very fast, friendly and efficient.

Cheryl J. on

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The people working at this location were very helpful. Thank you

Blake M. on

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Being a repeat customer I have again been extremely happy with the entire process from reserving online to picking up inside store and returning. The lady with the dark turquoise nail polish, Debbie or Denise, who checked me out (the truck) and cracked me in was professional, friendly and fast.

Dominic D. on

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MICHAEL C. on

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Supposed to pick up trailer at 0715 on SUNDAY. Owner even called the day before to confirm. Didn't actually open until 0900. ALSO, didn't confirm size of hitch ball so we had to go buy another (when I had already been checked for express check out). Whole evolution took almost TWO hours which was unnecessary time wasted rather than getting on the road for out 675 mile trip! I know it was not necessary and a mistake, but to double check with them and then have this happen.......

linda e. on

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Thomas N. on

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Excellent service, freindly staff very pleased

Ron N. on

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Jerrod R. on

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Very professional and had everything ready to go for when I arrived. In and out in under 10 minutes.

Isabel P. on

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We have not had a credit card in 25 years. If we can't pay cash we feel we don't have the money to have extra possessions. We have had the same checking account for over 25 years and have never ran out on a bill. You might rethink seniors that have downsized and make a possibility for them not to have to be embarrassed and ask someone else to use their credit card for a lousy $150.

josephine olympi D. on

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Great service

Ronald H. on

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This business is a superb place to do business with. I have rented here before and with the same exact results. EXCELLENT!!! Thanks to all the folks at this location for a super job and GREAT customer service!!!

Karen A. on

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Hakim D. on

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Very friendly and helpful agent!

Robert K. on

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Donald M. on

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Benjamin B. on

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ROBERT H. on

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friendly and helpful staff

Michael H. on

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scott p. on

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Very efficient and very quick checkout

Bill C. on

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l martin s. on

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The gas gage read in the middle between 3/4 and 7/8 yet the sheet showed 7/8 for dropoff in order to not have to pay for any gas. Also I kept saying that mileage allowed without having to pay for additional mileage was cutting it very tight. I did make it with lessthan10 miles to spare. When turning truck in I was told that I should have asked for 50 free miles in case needed short sidetrip. I was never told about this even after commenting multiple times about potential of overrunning miles given free of additional charge.

steven s. on

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Jason went up and above being friendly to his customers

randal m p. on

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Truck did not drive very well was very slow , lacked power.

patricia S. on

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Richard D. on

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Record mileage accurately when picking up rental. Mileage was recorded @ + 2 or $1.50. I know this maybe viewed as insignificant, but little overcharges like this can result in a loss to consumers of hundreds of thousand dollar per year. Otherwise, the service I received was excellent.

gary k. on

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I believe her name was Danny, she was awesome truck was ready to go when they pulled it around and I don’t think it took more than 5 minutes and when I brought it back they checked it out and I was done just as fast and they where very curtious as well no problems at all and that’s exstreamly rare for me for some odd reason. Always a hassle nowadays but not here with these good people

Miguel L. on

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Easy and affordable

Richard P S. on

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nancy d. on

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Nothing. Your staff at the Rio Rancho office are amazing, very professional and polite.

Miguel L. on

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ROBERT A. on

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tana d. on

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Excellent Thank You!

Thomas J. on

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timothy b. on

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dick g. on

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I can’t remember the last time I had such great service and met up with such wonderful people. It was an absolute joy working with Daniel!

Beverly N. on

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Got there about 10 minutes after the store closed everyone was already gone I would venture a guess that they close early. Had difficulty returning the trailer called Uhaul and was told first there must be a problem with my phone and was hung up on. Call back again and I was told trailers could not be returned what stores were closed it's appalling. The staff just doesn't seem to know Uhaul policies and procedures

Brian Z. on

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dallas v. on

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Great spacious van and reasonable price

Karl B. on

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Staff was great! Both on check out and return. Overall a great experience.

david b. on

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Arrived and took almost 45 minutes to get checked in then went to transport to find lights out and a flat tire. Was mostly disappointed in customer service. I was a manager for over a year in the early nineties in the 809 area and never would I refer to someone as Boss, homie or bro felt it was very unprofessional and the manager was doing the same just kinda shocked me.

Jeff C. on

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Outstanding customer service!

mike m. on

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Service was fast, efficient, capable and courteous. I was in and out of there in no time.

nancy d. on

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Richard G. on

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You need to give discounts to people who rent more then once per year

Marc A. on

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Richard P S. on

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Racheal s. on

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KATHY C. on

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Ashley C. on

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AMAZING !! The guys are so helpful and patient!

Leon J. on

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John R. on

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James W. on

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LAMONT G. on

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Eloy D. on

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anjeli d. on

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Technicians were excellent, very communicative and reassuring. My only complaint is that I called to reschedule my appointment and the message was apparently never relayed to the store resulting in me being double booked and having to return another time. Otherwise, excellent experience.

Matt P. on

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Ghetto experience

Larry S. on

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david w. on

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Jim R. on

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Kirk H. on

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Na

scott m. on

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Thanks!

belda a. on

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Very pleased with service!

john g. on

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This was a very nice and well maintained storage facility! The staff was great and helpful!

Aaron V. on

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Staff was very friendly and accommodating to our needs. Very reasonable rates and no concerns with security of our valuables.

Sean R. on

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A quick and smooth process. Friendly and efficient staff. Clean storage unit. Very happy with our choice of facility

JOSEPH H. on

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Responsibility to load vehicle on the auto hauler was trust upon me they didn’t want to be liable??? Was penalized for drop off at wrong location I clearly told them where I was going. Not good!

alfred p. on

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Great customer service, very friendly and helpful staff.

Jon C. on

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Efficient place would recommend

Cindy H. on

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very helpful and friendly

alfred p. on

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I needed storage until I could find a place to live and they had many selections that suited my needs. Thanks U-Haul!

alyssa m G. on

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the staff was very helpful and the unit was clean.

Cindy H. on

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very friendly and effecient

Rich R. on

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The young lady that helped me was very sweet and pleasant to work with, everything went well. Thanks Rich

ELSIE B. on

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Staff was very friendly.

elizabeth w. on

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The staff at this facility were always sweet and helpful. Really far above average customer service. The facility was clean, safe, and well lit. Quite satisfied.

Geroge M. on

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I'm not just saying this.....the staff was really friendly, helpful and professional. George Maxwell

Wayne H. on

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Great staff! 😊 Thank you!

ronald m. on

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Awesome customer service!

Mary G. on

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Customer service seems like a lost art, but not here. These people rock! They have the best people working at U-Haul! Hands down.

Jeffrey M. on

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Good place

Jeffrey M. on

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All was good.

Janice B. on

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Staff was professional and courteous. They were great!

Joe J. on

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Good people and very professional. Highly recommend both storage and truck rental from this location!

Gregory M. on

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Nice place. Never had any problems.

Jennifer B. on

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It was a great experience. Very helpful and friendly staff!

Frank S A. on

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Highly responsive and efficient. Professional and courteous.

matt w. on

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no comment.

Walter F. on

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As Marked above==EXCELLENT

anna lund m. on

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Courtney (?) gave me a courtesy reminder call 48 hours ahead of the day and time I was due to pick up a truck and auto transport dollie, which was greatly appreciated!!

Dominic G. on

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great

Shelley S. on

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The manager Josh went above and beyond to help me out with anything I needed and his employees were exceptional also, I will recommend this U-Haul rental and storage unit to anyone ☺

Justin W. on

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Nice place.

Steven R. on

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Very attentive staff and super helpful!!

beatriz g. on

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Staff was helpful and unit was immediately available.

elizabeth a. on

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Thank you for everything, the service is the best.

GWENDOLYN B. on

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I had this storage unit for 11 years. I moved to Phoenix in 2007 and didn't have room for a few things. The people at this Uhaul store were friendly and helpful, and always courteous!

ann christine N. on

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Very clean facility. I would definitely use them again.

James L J. on

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Did not realize it was not a sealed unit. Had sand all over everything in storage. Should have told customers about sand blowing in so you could cover all of what is stored.

kristina s. on

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I rented a storage unit for several months and I was very impressed with the staff and the awesome facility. I have also rented trucks and vans several time and was extremely pleased each time!

Tom/Judy H. on

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We moved out on the morning of the 1sy pf May and the charged us for a full extra month. What a disgrace. It is unconscionable to charge us one months rent because we could not get out until the next

pamela l. on

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