Customer Reviews for U-Haul Moving & Storage at Rio Rancho

6209 reviews

1463 Rio Rancho Blvd   Rio Rancho, NM 87124
(N of Sara)

(505) 892-1344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(505) 892-1344

1463 Rio Rancho Blvd
Rio Rancho, NM 87124
(N of Sara)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Giacomo M. 
Rating:
4.0

Wonderful staff...very good value.

Robert B. 
Rating:
5.0

Not a thing..very satisfied will use again

GLADYS C. 
Rating:
4.0

This location where we were able to pick up the truck saved our move because it was nearly ruined by the man working at the location 412 FRONTAGE RD NE STE A rented our truck to someone else 1.5 hrs after our scheduled pick up time. John, the man at this location, then proceeded to blame me for not being at his location right on time. He lied and said that uhaul reservations must be met exactly at the pick up time. I think he is unprofessional and misrepresents uhaul.

ALLARIE C. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Your staff is by far the best I've dealt with at any uhaul location. Keep up the good work!

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

BRAD M. 
Rating:
5.0

Customer did not leave a comment.

Chiquita Y. 
Rating:
5.0

Clean exterior of truck

James V. 
Rating:
5.0

Service was friendly, fast, and thorough. This U-Haul location is excellent and I highly recommend it!

thomas S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Equipment was ready for me, team was helpful, and I was in and out extremely quickly. Appreciate it.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

EMILY D. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Arthur Y. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Marilyn R. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE V. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Lower the cost of rental. I rented a 20 foot van last year for $613. I rented the same size this year and it was 1170 dollars almost double in less than a year

THOMAS C. 
Rating:
5.0

nothing all good

Genaro L. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F. 
Rating:
3.0

Customer did not leave a comment.

WAYNE B. 
Rating:
4.0

Thank you for supporting our BSA Scouts Troop 417

OSCAR S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

Great experience

FRY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele D. 
Rating:
5.0

I always get good service

Gonzalo C. 
Rating:
5.0

Customer did not leave a comment.

LANA SMITH P. 
Rating:
5.0

Manager and employees were very helpful.i was in and out in 5 minutes both times when I picked up the trailer I rented and returned it.

RYAN H. 
Rating:
4.0

misleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was gross

linda v.  |  Overall Experience 
Rating:
1.0

The service was horrendous. The man helping me didn't want to take my driver's license because it said "drivers authorization card", and he couldn't understand that it meant I was authorized to drive...?! And was not, in fact, and ID card. So, he had to call somebody to ask them. Then, my debit card was ran for $11+ dollars for moving boxes... But, for some reason he insisted that it was not showing on his end, and after calling somebody again, and checking online, he said it's going to be returned...?! So, I never did get my boxes.. and he didn't even ask me if I needed them, after all! And it's still pending with my bank. Nobody was very polite to begin with... But, even after the ridiculous service, he never apologized, just said "Thanks for your patience." It was a very awkward and frustrating experience.

Jessica T. 
Rating:
5.0

Debbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. 💪Made it so easy for us! Thank you!!

kimberly c.  |  First Impressions 
Rating:
5.0

Not a thing. Employees were very knowledgeable and friendly. Service was excellent.

Robert L. 
Rating:
5.0

Manager is great

BRUCE N. 
Rating:
5.0

The staff was outstanding at this location. Very knowledgeable and helpful.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Karin M. 
Rating:
5.0

Customer did not leave a comment.

RODGER P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

More information

COLLEEN M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

This is the best Uhaul location. Customer service is always excellent.

JILL G. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

DANETTE H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

Customer did not leave a comment.

Loletta E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great staff

RUBEN C. 
Rating:
5.0

Very sweet young lady took in the return and it was speedy and efficient.

Robyn H. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Customer did not leave a comment.

Joanna J. 
Rating:
5.0

Customer did not leave a comment.

Vipawan L. 
Rating:
5.0

Great customer service.

RALPH S. 
Rating:
4.0

Should buy panel trucks like Amazon or UPS has. Hard to load/unload cargo vans as you have to bend over constantly to keep from hitting your head

DONALD N. 
Rating:
5.0

Customer did not leave a comment.

Dena B. 
Rating:
5.0

Customer did not leave a comment.

Guy J. 
Rating:
4.0

Customer did not leave a comment.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Great service and quick response. I was checked in less than 5 minutes and was sent on my way. The check in system is great with the hand held devices. Assistant was very quick, helpful, professional, and performed a great job for the company. Thank you.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

GRACE S. 
Rating:
5.0

Everything went very well. The young lady who was there was very professional and pleasant.

allan B. 
Rating:
5.0

Customer did not leave a comment.

Zabrina J. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Customer did not leave a comment.

RONALD U. 
Rating:
5.0

They are always friendly.... We will always come back to this location.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Noah C. 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
4.0

The gentleman that checked us out when we returned the uhaul was extremely nice and got us taken care of without a long wait

Marci H. 
Rating:
5.0

The person I worked with at the Rio Rancho store was Debbie. She was professional, efficient, knowledgeable and friendly. Thank you, U-Haul, for employing people like Debbie, and that you, Debbie!

PHILIP R. 
Rating:
5.0

Friendly stuff, fast service. In and out. Definitely recommend and rent again here.

Arnoldo F. 
Rating:
5.0

Unfortunately my move became a very stressful when the “check engine” light came in a few miles down the road. The entire time I was moving I was concerned that the engine was out of oil or was going to start to overheat! I knew this was the only truck available in all of Albuquerque this weekend and so I continued the packing and unloading but I put off driving the truck to the other side of town to pick up a dining set and now I will need to rent another truck another day.

Adam A. 
Rating:
5.0

Great experience. Will rent from you again. Thanks!

Scott K. 
Rating:
5.0

Customer did not leave a comment.

FRANCES T T. 
Rating:
5.0

Don't do anything different, staff was very courteous and knowledgeable.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

brandon b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

The service there is of the utmost quality!!! It's fast, effective, done in a very respectful way. I will definitely be back.

Celine W. 
Rating:
5.0

Nothing. No improvements needed at all. The team member, Racer was extremely professional, patient with me and he definitely can be rhe perfect mentor and role model to others in the business. I will definitely use this location again in the future if ever necessary. Great Job Racer and U-haul!!😊😊🌟🌟🌞🌞👍👍

EMMA G. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
4.0

I reserved a 20' truck which said it was available on your website (after calling to inquire if there was a 26' truck available) and the associate told me the inventory online is what is available for renting but then someone called me after I reserved to let me know that a 20' truck was not available and so that I'd be getting a 17' truck. Overall through, all the agents were extremely friendly and professional and I had a good experience working with all of them!

ANTONETTE P. 
Rating:
5.0

Awesome staff. Very knowledgeable and extremely helpful. Equipment in perfect shape.

Scott F. 
Rating:
5.0

Customer service was great! Friendly staff!!

Travis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerilyn P. 
Rating:
5.0

Customer did not leave a comment.

YANIDA G.  |  First Impressions 
Rating:
5.0

Please explain charges better. Van says on the side $19.97/day and my total charge for about 5 hrs. was $43.00

SUSAN Z. 
Rating:
4.0

Customer did not leave a comment.

Nicole L. 
Rating:
4.0

First thing is if a customer needs to extend a rental and they quick it online and it says that another family is waiting for the rental and they need to call the location they should still have the option to extend it or do something about it instead of having to call in. Second thing is they should have more people to answer the phone at the location or the 1-800 call center. I waited on hold over 30 minute 2 times that I tried calling to inform the store that I needed the rental longer. Third thing is the location to train their employees better to fully explain all the rules of the rental when you pick it up. I slowly learned the rules through different people because not one person gave me all the information. Even though these are criticisms and things didn't flow smoothly. I do have to admit that when I explained everything to Starcraft when I return my rental they did a great job on understanding and making it right.

Andrew A. 
Rating:
5.0

Great customer service

FRANK G. 
Rating:
4.0

Well other than the delays on parts and having to reschedule for the managers meeting. It was good. The work appears to be done well.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Everything was professional and quick service in and out. Just breeze.

JAMES S. 
Rating:
5.0

Excellent service.

MARY H. 
Rating:
5.0

Awesome customer service!! Very friendly people and so helpful, highly recommend and will use again just because of the staff, thanks

christine G. 
Rating:
5.0

Customer did not leave a comment.

Rich R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy H.  |  First Impressions 
Rating:
5.0

Our rental pickup location was changed from what we chose

William L. 
Rating:
5.0

Could not ask for anything better.

John M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea y.  |  Overall Experience 
Rating:
2.0

Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.

Ellis W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD T.  |  Overall Experience 
Rating:
5.0

All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.

julisa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenille A.  |  Overall Experience 
Rating:
1.0

It was very stressful using uhaul for our move. Wouldn't recommend

Pamela E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph b.  |  Overall Experience 
Rating:
5.0

very pleased!!!

kathleen b.  |  Overall Experience 
Rating:
5.0

We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.

Louise C.  |  Overall Experience 
Rating:
5.0

Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.

Kam B.  |  Overall Experience 
Rating:
5.0

Don’t know the name of the kid that helped us but he was freaking awesome

Joseph P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
3.0

I didn’t realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn’t helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.

Marc S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orren F.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

gwen h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith S.  |  Overall Experience 
Rating:
5.0

Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.

Esther B.  |  Overall Experience 
Rating:
5.0

great, everything great.

Esther B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

levi a.  |  Overall Experience 
Rating:
1.0

Didn’t want to give me a break when I was laid off so I moved to a cheaper storage

joseph s.  |  Overall Experience 
Rating:
5.0

Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.

Richard F.  |  Overall Experience 
Rating:
5.0

Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.

scott h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMELLA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.

Alicia F.  |  Overall Experience 
Rating:
5.0

Great customer service!

AARON R.  |  Overall Experience 
Rating:
5.0

Very well run gived MISS Chelsie manager a raise

ruth h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miriam f.  |  Overall Experience 
Rating:
2.0

Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.

Michael V.  |  First Impressions 
Rating:
5.0

The GM made it very easy to move in. The guy who was on was also very helpful

Corrado R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott m.  |  Overall Experience 
Rating:
5.0

Helpful employees.

Vicki Jo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL B.  |  Overall Experience 
Rating:
5.0

Very satisfied with facility.

Robert F.  |  Overall Experience 
Rating:
5.0

Always helpful!

RICHARD H.  |  Overall Experience 
Rating:
5.0

Great service fast and friendly

cory t.  |  First Impressions 
Rating:
5.0

Thanks!

Amanda P.  |  Overall Experience 
Rating:
5.0

Ok

terry o.  |  Overall Experience 
Rating:
5.0

The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.

Cindy L.  |  Overall Experience 
Rating:
4.0

Very pleased with the facility.

Eric S.  |  Overall Experience 
Rating:
5.0

Staff was great and the facility was very clean. Units were in great shape.

Joshua M.  |  Overall Experience 
Rating:
5.0

The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.

Tobias B.  |  First Impressions 
Rating:
5.0

Friendly and helpful

Celia P.  |  Overall Experience 
Rating:
5.0

Great service

PAUL B.  |  First Impressions 
Rating:
5.0

Wonderful Experience!!!

Daniel W.  |  First Impressions 
Rating:
5.0

This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.

terri k.  |  Overall Experience 
Rating:
4.0

Wish you had a veteran appreciation

terry o.  |  First Impressions 
Rating:
5.0

Great staff! 😊 Thank you!

Wayne H.  |  Reservation 
No reviews have been submitted for this location.

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