Customer Reviews for U-Haul Moving & Storage at Rockrimmon

2,351 reviews

455 E Woodmen Rd   Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

(719) 722-2296

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(719) 722-2296

455 E Woodmen Rd
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cori G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

AMY V. 
Rating:
5.0

Great service; efficient and friendly. Our first uhaul experience and they made it seamless. If I ever need a uhaul again, I will definitely be back to this location.

Madeline Z. 
Rating:
5.0

Devin was great

Eric D. 
Rating:
5.0

The entrance was not very well marked. An additional sign may be helpful.

Katelyn D. 
Rating:
5.0

Customer did not leave a comment.

Kris S. 
Rating:
3.0

Truck lights kept breaking falling through dash. Light would not turn on at times so I couldn't drive it Other times couldn't turn off lights Battery died. Stranded. Unexceptable

CINNAMON L. 
Rating:
5.0

Dump the time wasting sales pages for on-line reservations. Annoying and inefficient.

Larry W. 
Rating:
5.0

They were busy on a Sunday morning. But I was in and out and on my way with my reserved car hauler in no time.

Tale K. 
Rating:
5.0

This is the ONLY location I would recommend. Also your 800 numbers are worse than worthless !!!!

Lonnie K. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

Teddy R. 
Rating:
3.0

It was reported to them as having no air conditioning and no reparations were made to compensate for the extreme discomfort.

phillip M. 
Rating:
5.0

I have dealt with many U-Haul locations over the years. This was the most professional, friendly, and efficient group I have ever encountered. I will be going back to this location again soon for my cross-country move.

Jason G. 
Rating:
5.0

The employee who helped me, Jake, was fantastic and made the process easy, fast and professional. It was the easiest part of my moving trip.

Tyler L. 
Rating:
5.0

Great attention to detail. Good clarifications of the rules and regs.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

From the 1 800 reservation, pick up, and drop off, everything went super smooth and it was the most quick and easy process I've done in in years. I've used uhaul many times with military PCS moves. Special thanks to to the guys who helped hook me up and disconnect the trailer. They spent extra time fixing a busted fuse and don't and knew exactly what to do. For corporate,I strongly recommend sending a note to the team that helped me. that includes the 1 800 service agent that made the reservation in 7 minutes. Please contact me for further kudos. Happy customer Dave 210-896-1731

David W. 
Rating:
1.0

I made a reservation on their website, entering all information, and being approved, with equipment waiting for me. Stood in line for twenty minutes behind one customer, while the agent chatted with him, and the other agent did nothing. When it was my turn, the agent asked me all of the questions I had answered on the website. Tried to sell me overpriced insurance, even though I had declined it already. I was in a hurry, yet it still took fifteen minutes to check in. I'll never go back to this place.

Joseph M. 
Rating:
5.0

The representative was great and Victor the check in representative was awesome on return

charles N. 
Rating:
5.0

Thanks

Antonio S. 
Rating:
5.0

Great experience, above and beyond service!

Greg Z. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Excellent customer service easy rental experience

Anthony I. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

Customer did not leave a comment.

Raul V. 
Rating:
5.0

Good Customer service

Garry J. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

You have made the rental process so easy I can't think of another thing you could do. Thinking way outside the box, valet service maybe. 😉

Jackson W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
3.0

the rent via app was VERY slow and used the agent instead.

Gregg A. 
Rating:
5.0

This location is great. The young man that wrote me up was efficient, down to earth and just cool. The truck had 120,000 miles on it but still ran great and was a “clean” unit. U Haul everywhere is overall a good place to rent trucks.

John H. 
Rating:
5.0

Customer did not leave a comment.

Caleb P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

Overall good experience, staff were helpful and everything worked. The truck had a lot of miles and when the truck was empty, the sound of the rear door/truck bed was super loud and disconcerting, but they warned of this so it was ok

blake P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Thank you, great service!

JOE G. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
5.0

Very efficient and quick. Made drop off very easy.

Neil M. 
Rating:
4.0

The 15 ft van was pretty beat up but it got the job done. Check in and out was quick.

Austin L. 
Rating:
5.0

I cant think of anything. I called and 15 minutes later I was there and they had the pick up ready for me. Very efficient check out and check in process

DANIEL S. 
Rating:
5.0

Customer drop off excellent and quick

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

The staff at this U-Haul facility were totally professional and very friendly - both for the pick-up and drop-off.

Joseph B. 
Rating:
5.0

Very convenient transaction. Friendly & helpful staff.

Howard W. 
Rating:
5.0

Thank you for being there on an Easter Sunday. Thank you for being pleasant on a holiday morning. Thank you for the efficient rental process. The place was clean and well organized. The cargo van was perfect for my needs. The cab and the van body were clean and I felt comfortable putting the mattresses that we needed to move in the back. The van ran well and was surprisingly good on gas. The check-in was quick and I was on my way with plenty of afternoon left. GO TEAM 866… STAY EPIC!!!

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Davis G. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Not a thing.

John P. 
Rating:
5.0

Customer did not leave a comment.

Fred U. 
Rating:
4.0

Customer did not leave a comment.

Sandra G. 
Rating:
4.0

Truck was clean and ready. The self-guided pick-up and return was handy. Rented equipment was not in the truck as the employee told me it was - had to drive back to pick up.

MARC K. 
Rating:
5.0

Customer did not leave a comment.

tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Amazing location and customer service. Thank you

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Yigal S. 
Rating:
5.0

Customer did not leave a comment.

Claudia V. 
Rating:
5.0

Friendly staff! Had a great check in and return experience. Uhaul is great and we've used them for multiple moves, but this location is especially convenient and helpful. Nice facility, too. Recently updated & very clean.

Julie L. 
Rating:
3.0

maybe. your price. you add to many fees

Melina B. 
Rating:
5.0

Easy process!

Jason S. 
Rating:
5.0

Every single one of the employees did an amazing job!

Alysia N. 
Rating:
2.0

When someone smokes in the car you guys have to do a scent bomb. I got a migraine from the smell. It was so bad. The people at the front were very rude and clearly did not want my dad an i to be there and would rather be doing anything else. If you don't want to work in customer service then just don't because I felt very unwanted. I would have rather given my business to Home Depot and paid there deposit fees than be nickel and dined for everything. Overall this was a poor experience and I'm sad to say uhaul at woodmen had lost me as a customer. I should have spoken up and said I'm not paying for a truck that smells of smoke.

David L. 
Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
4.0

great service, great truck. great experience!

TARA B. 
Rating:
4.0

The online service doesn't work well, and in light of that, I want to comment at the very helpful attitude of the storage security guard that was on the night of pick-up for the truck. He was extremely helpful when I could not get the online service working. His assistance was very appreciated. For whatever reason, my location feature was not working although my location was on - not on the pick up night, nor the return night. Again, I thank this guard for his assistance.

CLAIRENE M. 
Rating:
5.0

The only place I'll use in Colorado Springs.

Robert C. 
Rating:
5.0

I can't tell you enough how wonderful this staff was. They went way above and beyond several times from my time storing here, to moving out. I had personal security issues that Jason took care of, no questions asked. Timing constraints that Curtis, helped with by calling multiple other locations to help get me the trailer and hitch I needed and then picked up the equipment from one location and took it to another. And Victor who stayed after his shift to help me with some larger objects and made my move out process less painful by continuously checking on me. I never take the time to write reviews, but I wanted to make sure credit was given, because this is hands down one of the best customer service experiences I ever had. I can not thank you guys enough.

Kourtni G. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

Customer did not leave a comment.

HARRY F. 
Rating:
5.0

They were very nice and helpful

Virgil H.  |  First Impressions 
Rating:
5.0

Every time we have used this location they are timely, helpful, and so kind. We have nothing but rave things to say about this location and its services. It made our move the easiest its ever been.

Cooper D. 
Rating:
5.0

The only thing I would suggest is that patrons be made aware that after hours the large sliding door is not available.

Glynese N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE B. 
Rating:
5.0

Customer did not leave a comment.

Randal C. 
Rating:
5.0

No suggestions an employee there even helped find a pair of glasses in the truck after it was turned in above and beyond job description Thank You UHaul

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Good experience.

Cherie B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrienne R. 
Rating:
5.0

I don't blame the folks in the store, but I've never had an experience where I was constantly being pestered about the return especially after being told that no one is waiting on the equipment. I returned a truck a day early after being pestered about it so I needed to keep the trailer longer, but Uhaul corporate kept insisting that the local store call over and over even after having clearly communicated about the time needed. It makes no sense that uhaul would intentionally try to avoid making more money on an additional day's rental. The last thing I need when moving is some company calling to rush me. I will never rent from uhaul again. It's Penske from here on.

brandon P. 
Rating:
5.0

Very professional service. Was checked in and unhitched in no time.

BRIAN J. 
Rating:
5.0

I walked into your facility real upset everything that could go wrong did. Jordan and Chris made the difference, I was given wrong info, the gas they quoted was wrong they scheduled me for the wrong location this all came from your store at 3105 N Nevada. But again Jordan and Chris at Woodmen corrected everything and I left a happy person Kudos for these two employees. They saved me a call to Corporate.

Victoria S.  |  First Impressions 
Rating:
5.0

The two guys working were extremely helpful and friendly. Got me out quickly and with no issues!

Jeffery Y. 
Rating:
5.0

Great service!

michael B. 
Rating:
5.0

Customer did not leave a comment.

christine c.  |  First Impressions 
Rating:
5.0

I love the friendly, responsive, helpful manner in which my u-haul representatives related with me. When I found that I needed to extend my rental time a little longer they quickly stated that they would work with me!!! When I returned the trailer in the rain/snow/ wet evening - the representative came out in the cold conditions and unhitched the trailer from my truck and easily gave me a fair rate for the hours I had extended past the rental time. Thank you for a wonderful/easy/no-hassel rental experience!!!

GARY L. 
Rating:
5.0

Great customer service. Friendly and helpful staff. The truck worked well and I didn't have any issues with pickup or return.

patrick B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE ANN S. 
Rating:
5.0

Chris was amazing and helped us out in so many ways when our scheduled house closing kept changing. He was great to work with and is one of the main reasons I am going to recommend this location to others. Thank you, Chris!!!

Justin D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS K. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Rustie R. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

amina J. 
Rating:
1.0

Place is under construction.Its mess.But the most important part, the people do a great job!

Danny Z. 
Rating:
1.0

They charged me for equipment that I requested, but did not get when I collected the truck. They do not check if everything is on the truck before they rent it out to customers. When I complained about the additional charges for equipment they did not provide, they did not respond back, they just sent me the invoice and charged my card. Absolutely horrendous service!

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

Billie C.  |  Overall Experience 
Rating:
5.0

All the staff was wonderful The facility was very orderly and clean

Virginia C.  |  Overall Experience 
Rating:
3.0

Having never been to this location before, I found the directions for checking out the van to be confusing; I couldn't find the outside barcode and the language of what's needed for the checkout was not clear (i.e. it implied that an emergency contact wasn't needed as long as two of the other items on the list were provided, but apparently that isn't the case)

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Chris was super nice and helpful

Jean T. 
Rating:
5.0

Nothing had a wonderful experience renting from this location.

Carmelo E. 
Rating:
5.0

Customer did not leave a comment.

Aurisola R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachael R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

I like the security this facility provides and the ease of parking and moving stuff into/out of unit. Highly recommend.

emily p.  |  First Impressions 
Rating:
5.0

The facility was excellent. Staff was always friendly and helpful.

Kathy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis C.  |  Overall Experience 
Rating:
5.0

Excellent service, friendly and helpful, great facility, great experience, Managers were outstanding.

Holly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle M.  |  Overall Experience 
Rating:
4.0

Smell if mold - carpets? Otherwise excellent!

Elizabeth H.  |  First Impressions 
Rating:
5.0

The staff are extremely courteous and awesome. I was extremely impressed the majority of the staff are men in the store is clean, organized, and has the highest level of teamwork I've ever seen.

Fanice R.  |  Overall Experience 
Rating:
1.0

The stress and inconvenience you guys have put me through are unacceptable! This was by far the worst experience i have had with any storage! The incompetence in your cooperate office are also very dissatisfactional!

PATRICIA K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie f.  |  Overall Experience 
Rating:
4.0

My move to a new unit went well, Tatem and Chris were a big help. Both very professional and curious, I really did little to help, the move took half the time I thought it would. Thank you so much, my woman and I appreciate all you have done. J.T.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
3.0

I wasn’t happy about having my storage unit moved. I was glad that I was able to stay at the same location. The movers were nice and very good at reorganizing but the move took 5 hours. Which was 2 hours longer than I was told that it would take. I was disappointed to have my furniture moved because inevitably there was some damage to the wood. Not sure when it happened, either when it was moved in or moved to new space. But every tim I move there is risk of damage, so I hope that I don’t have to do this again. I’m glad to have 2 free months, but I hope you don’t raise rates on me AGAIN before I move out completely.

Laura K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily H.  |  Overall Experience 
Rating:
5.0

The experience moving was a pleasure with Uhaul.

Donna B.  |  Overall Experience 
Rating:
5.0

Satisfied

NATOYA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH M.  |  Overall Experience 
Rating:
5.0

All of the staff were always helpful, and the facility is very nice being air conditioned and clean.

adrienne b.  |  Overall Experience 
Rating:
3.0

My uhaul truck was cancelled (due to lack of trucks available) so I couldnt move out before my month renewed. When I moved out 2 days later, I asked if I could get a prorated amount since uhaul cancelled my reservations. I was told to talk to the manager. So I called back several times and was never able to get ahold of Jen. I was told multiple times she would call me back, but never got any call from anyone. The facility was clean amd well kept but communication was non-existent from the manager when I needed help. All the other associates were nice and helpful. It was just frustrating to pay another month of storage when uhaul was the ones who cancelled my move in the first place.

Anna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
1.0

The fact that you won't guarantee a truck or made changes to u-box drop off locations at will was extremely inconvenient for me, especially since I was moving out of state. The U-Haul storage facility was all good but they don't pro-rate the rental so I basically paid $60+ for 1 week. There is zero reasons why they can't pro-rate. I also got different answers from different people about the equipment rentals and pro-rating the storage unit. I will never use U-Haul again (I went with Penske and had a much better experience).

Stephanie A.  |  Overall Experience 
Rating:
4.0

All things considered, it was fine. The 1-800 line, nor no phones should ring to the front desk staff. Handling in person customers should be priority. The parking lot needs to be cleaned, especially by the loading docks. The bathrooms are disgusting.

Don P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AMANDA D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  Overall Experience 
Rating:
4.0

N/a

Corinne D.  |  Overall Experience 
Rating:
1.0

The gentleman Shawn didn't know what he was doing, kept messing up the account and order, kept us at the facility for hours. I missed other appointments I had per that day, then having to go back and forth purchasing items, retrieving items because he did not know how to set up the account and save it, thus having to redo everything. He showed me the Storage and got plastic pieces stuck it in where it didn't want to lock had to contact someone to fix it. Then I received a phone call 8am to return a trailer I rented at 7pm for 24 hours stating it was over due, the lady that called me simply stated I will extend it and add stuff to my account that made no sense if Shawn and Chris told me the return time was 7pm the following day than to be harassed by someone not only calling my phone but my family members. Then I called back and asked her how did this make sense and she said for I told hold or that she would call me back because she had to assist other customers and never called back! Horrible service, horrible customer service, no military discounts available, waste of time, waste of taxing me everytime to purchase something additional after they forgot to mention a requirement of one item or another. I will not come back to this facility after this move. Disgusted.

REGINA S.  |  First Impressions 
Rating:
5.0

Anything and everything I needed for my move was right there. Jason and his staff were friendly and professional.

Mike C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cherlyn C.  |  First Impressions 
Rating:
5.0

The staff was friendly The new manger Jennifer got me sorted and moved in with no issues. Overall pleasant experience.

D'ARTHUR L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy L.  |  Overall Experience 
Rating:
5.0

The team here are amazing! They provide fast, accurate service, everyone is professional, they’re all nice and everything was on time! The storage and trucks are clean. It is so easy to rent from this place!

Donna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RHONDA B.  |  Overall Experience 
Rating:
5.0

Everyone at this facility was professional, knowledgeable, friendly and caring. Even during change in management didn’t prevent the staff from exhibiting a total teamwork mentality. When we were moving out Devin went out of his way to make sure the customer he was already helping had everything she needed and took the time to let us know he’d be with us to go over the move-out process and was available in record time so that we could be on our way. Excellent experience with your company via the team at Rockrimmon!

Sean E.  |  Overall Experience 
Rating:
5.0

The best customer service by far I’ve ever received being new to a state

dayahmad j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASEY Lynne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
1.0

I had 2 reservations for storage and the day I showed up they had nothing in the computer

MARK G.  |  First Impressions 
Rating:
5.0

Personnel were helpful

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  First Impressions 
Rating:
5.0

Easier than I thought! So convenient!

Raymond O.  |  Overall Experience 
Rating:
5.0

All the employees are very nice and very helpful. Nice clean indoor units and they offer dollies too for you to use at no charge. Great place to store your things!

RHONDA B.  |  Online Move In 
Rating:
5.0

Great customer service

MARC R.  |  First Impressions 
Rating:
4.0

Great facility! Will use again if needed.

Raymond O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna H.  |  First Impressions 
Rating:
5.0

Over the past month of using the storage facilities I’ve had occasion to request information or help from the staff numerous times. I’ve found the staff members I interacted with to be knowledgeable and thorough, while being pleased to help by providing all the pertinent information I needed. I was always greeted and acknowledged when I was waiting for them to finish up with a previous customer. I felt that the entire staff was there to make sure I had the most trouble-free experience. Customer service like I experienced with this U-haul staff is priceless. I wish more businesses and service providers were this well trained and committed to providing a top-notch customer experience.

Juan R.  |  Overall Experience 
Rating:
4.0

They were friendly and very helpful. The facility was well maintained and clean. Convenient location and hours. This is the first time I have ever rented a storage unit from Uhaul and I would definitely recommend them to anyone.

RHONDA B.  |  First Impressions 
Rating:
5.0

This is the BEST location I’ve ever dealt with. The team here was knowledgeable, courteous, patient and enjoyable while we were going through major moving drama.

Robyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachele A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocky S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
5.0

All staff members working in 455 E Woodmen Rd Colorado Springs, CO 80919 are truly professional and courteous. They will always look on how to help the customer and make them feel welcomed. Soldier moving from Alaska to Colorado.

Joseph R.  |  Overall Experience 
Rating:
5.0

Great staff!!! Thanks, U-Haul 😃

jonathan c.  |  First Impressions 
Rating:
5.0

Thank you

Peggy Sue M.  |  Overall Experience 
Rating:
5.0

Thanks.

Stephanie A.  |  First Impressions 
Rating:
5.0

Very friendly

Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
5.0

Very nice employees

Robert r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremy A.  |  Online Move In 
Rating:
5.0

This and the other staff were super friendly and so helpful with the process of storage rental and dropping off a truck rental.

Michael L.  |  First Impressions 
Rating:
5.0

Great facility, helpful staff.

Colin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cherly w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L.  |  First Impressions 
Rating:
5.0

Chris has excellent customer service. The facility is conveniently located, clean, temp controlled, and offers free carts to help move which made things easier.

Dean T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Trevor M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  First Impressions 
Rating:
5.0

Great customer service...really like that team. They so to really well together.

Donald H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oliver T.  |  Online Move In 
Rating:
3.0

Only thing is that it is 78 degrees in there and I was sweating my tail off! I think that is too hot for people moving in and out.

Kathy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis r.  |  Overall Experience 
Rating:
5.0

Competent, friendly, and very helpful staff. Very clean facility

Damian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aaron h.  |  Overall Experience 
Rating:
5.0

The staff was so friendly. The facility is wonderful.

Yvette G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audra B.  |  Overall Experience 
Rating:
1.0

They don’t watch anything they are rude and apparently let anyone in to break off your lock and put a new one on!

KIMBERLY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  First Impressions 
Rating:
5.0

I used the Academy Blvd facility in the past and they referred me to the Tiffany Square facility when they couldn't provide the storage size I needed. Very helpful and a much more convenient location for my current needs.

Jillian L.  |  First Impressions 
Rating:
5.0

Jason and Dre are amazing! They explained everything thoroughly and made sure we knew how to operate the system. They checked in on us a number of times as we were unloading to make sure we were doing okay. Jason even backed the trailer into the unload spot for us! Very happy with this Storage Center.

Sylvia K.  |  First Impressions 
Rating:
5.0

The man that checked me in was exstreamly helpful.

CLIFTON M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricky F.  |  First Impressions 
Rating:
5.0

The management and staff are friendly and professional. Jason helped me with a climate controlled storage unit that fit my needs perfectly. Moving carts provided by the facility made moving my things in easy. The building is secure and that makes me feel like my things are safe there. I would definitely recommend this U-Haul storage facility.

Mike C.  |  First Impressions 
Rating:
5.0

Great customer service!! The facility is very clean and we'll kept with easy access!! The staff were very helpful!

Amanda g.  |  First Impressions 
Rating:
5.0

Jason was absolutely great as the manager and the representative who checked me in was also superb

John B.  |  First Impressions 
Rating:
5.0

The BEST customer service I have ever received. Jason turned a horrible moving experience into a success and I left feeling great about the experience and the company. I HIGHLY recommend this facility and its services.

Angela H.  |  First Impressions 
Rating:
5.0

Chris was friendly and efficient. He did everything to meet my needs. After driving from NC, Chris was a welcomed help. Most of the agents in NC were very unhelpful and wasted almost a whole moving day.

Yvette G.  |  First Impressions 
Rating:
5.0

Jason Carr, the facility manager, is very professional and was very helpful in making reservations for a trailer and endpoint storage.

Christopher M.  |  Overall Experience 
Rating:
4.0

I had an offer for a free month of storage but it still charged me but I like the place so I'm ok with that

Robert P.  |  Online Move In 
Rating:
5.0

Jason was phenomenal

Patricia P.  |  First Impressions 
Rating:
5.0

Jason couldn't have been more accomodating, so much so that we booked our next truck already! Steve Barone

Stephen B.  |  First Impressions 
Rating:
5.0

Everyone here is super friendly and helpful! I felt safe going to my storage unit alone and will recommend this location to friends!

megan d.  |  Overall Experience 
Rating:
5.0

Jason is the man nice guy very helpful if I ever need a storage again I'll be back thanke!!

Mark A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  First Impressions 
Rating:
5.0

Thank you for being so kind and helpful.

David F.  |  First Impressions 
Rating:
5.0

Jason Carr went above and beyond to make I was taken care of! It was an absolute pleasure! Thank you!

JOHN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

I would recommend this facility to anyone who wants a helpful staff (especially Jason), spotlessly clean everywhere and a very convenient location in Colorado Springs!

Sherry H.  |  Overall Experience 
Rating:
5.0

Fantastic service and clean facility. Helped us with all our moving needs.

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYLOR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin S.  |  Overall Experience 
Rating:
5.0

I found this U-Haul Moving & Storage facility at Tiffany Square here in Colorado Springs not only clean and easily accessible (several dedicated loading/unloading parking spaces at the entrance) but GM Jason Carr to be very friendly & helpful -- as was Don, one of the other U-Haul employees who helped me on move-in day. Further, the rental rates are surprisingly reasonable, especially considering this is a climate-controlled facility in fairly expensive Colorado Springs. As I told Jason when I was "checking out," his Tiffany Square facility would be my FIRST choice should I ever need another storage room in the future.

John C D.  |  Overall Experience 
Rating:
5.0

Jason Carr was exceptionally helpful and professional. He made recommendation for truck size, which was of great benefit in moving our two storage units. When I called him he was available and professional. Excellent employee!

Carlos L.  |  Overall Experience 
Rating:
5.0

This place is fantastic! Friendly, professional staff, super clean. Brand new!!!

Christopher K.  |  First Impressions 
Rating:
5.0

This is the best storage facility I’ve ever seen and used. I’ve had several storage units in my time and this was far and away the best. Nothing compares to it!! Jason Carr is an excellent GM who is an excellent asset to have.

Christopher W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sabrina S.  |  Overall Experience 
Rating:
5.0

The storage facility was so clean! I stored my items for a year and a half. When I emptied out my unit my stored items were as clean as when I put them in the unit! No dust. Thank you!

Susan S.  |  Overall Experience 
Rating:
5.0

Jason was very helpful and friendly, he helped me through the whole process!

Carrie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  First Impressions 
Rating:
5.0

.

Jenny R.  |  Overall Experience 
Rating:
5.0

Eddie Clubs' staff provided the best service experience I've received from any provider in recent memory - Eddie personally extended a level of individual service that clearly exceeded expectations

Donald C.  |  Overall Experience 
Rating:
5.0

Amazing service here, the GM Eddy was awesome as well as the rest of the staff

Jeremy R.  |  Overall Experience 
Rating:
5.0

Ease of access is great in a climate controlled and carpeted facility.

Sharon E.  |  Overall Experience 
Rating:
5.0

Excellent storage facility, ample space, and equipment availiable to move your stuff from loading dock to unit. Thanks guys!

John H.  |  Overall Experience 
Rating:
5.0

The entire operation was impressive - from arranging storage through Eddie, to the young lady that performed inspection/checkout, each step was efficient, fast, and completed by friendly people. 5 ☆s!

Donald C.  |  First Impressions 
Rating:
5.0

The process to move in and then move out were each very easy. The staff at this storage facility are very friendly and helpful!

Diane J.  |  Overall Experience 
Rating:
5.0

The storage units are climate controlled and have convenient access for unloading large and heavy items. The customer service is professional and efficient.

Sharon E.  |  First Impressions 
Rating:
5.0

Thank you. Everything was great.

Taner G.  |  Overall Experience 
Rating:
5.0

I especially liked your "share" room where persons were able to pass along items no longer needed for a time.

Alexandra F.  |  Overall Experience 
Rating:
5.0

Eddie and Jennifer were extremely professional and fantastic. There was also the gentleman who checked us in back in September, I think his name was Matthew? Also awesome and very knowledgeable.

michael e.  |  Overall Experience 
Rating:
5.0

Thank you quick and friendly service.

John K.  |  Reservation 
Rating:
4.0

At first it was a really bad experience the truck I received had a hole on top of the roof and I have a lot of electronic equipment and it was raining and I got delayed. However I got taken care of.

Colton A.  |  Reservation 
Rating:
5.0

Brittany was amazing and extremely helpful

Cindy W.  |  Reservation 
Rating:
5.0

Best staff I have ever worked with

GEORGE K.  |  Overall Experience 
Rating:
5.0

Great staff

george k.  |  Overall Experience 
Rating:
2.0

Two days after I stored my property at this facility my storage unit was burglarized. Everything inside was taken. The bottom line is that this facility is not secure.

David H.  |  Overall Experience 
Rating:
5.0

Well done job. Everyone I deal with was VERY prosstional and very helpful Thank You

John A.  |  Reservation 
Rating:
5.0

Very helpful staff and perfect location!

rick g.  |  Overall Experience 
No reviews have been submitted for this location.

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