I rented a space that was supposed to be 5x7x7. When I arrived it was after hours and when I unlocked the door, I found the space was a corner unit that was a triangle in shape. It was falsely advertised. I needed to unload a 5x8 uhaul trailer and had to work with customer service after hours to get a new space in the same rental location at a higher price. There was no follow up with management despite crediting the unused rental space. I hope they do not continue to try to rent this unusable space (space 2200). Moving is stressful enough to have this type of unwanted surprise
Amanda O | Overall ExperienceSelf Storage Units in Colorado Springs, CO, 80919
U-Haul Moving & Storage of Woodmen Rd
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Clean. Friendly employee. (Could have more. There was a line.) Glad you had dollies. You have several for mattresses & pictures. Would like more regular dolilies without the bars.
ALLISON A | First ImpressionsReally fast and friendly. Very knowledgeable and professional. I will continue to use these guys.
Joe L | First ImpressionsThe place is a maze! Needs better orientation. Sure, the employees know their way around. Maybe some color coding would help. Besides that, I do appreciate the offer of a free month…which I didn’t use.
Dave R | Overall ExperienceI cleaned out my storage within 5 days of paying the monthly rent and the gal on the phone refused to refund any amount remaining that I won’t be using. If this is really the policy, it’s antiquated. I shouldn’t pay $109.95 for 5 days.
AMANDA D | Overall ExperienceVery good storage experience, with the exception of 1 thing: Annoying LOUD alarms that would be triggered when I unlocked/opened the doors to my 2 storage units. Alarms didn't always trigger, but USUALLY did. Otherwise, good facility, thanks.
PAUL K | Overall ExperienceThis was a great storage facility. Only complaint we had is that there was a leak that got some of our stuff wet.
ADAM S | Overall ExperienceStaff was friendly and helpful when I wanted to change the code that was assigned to me. Online process was super easy. Facility is huge, temperature is perfect, and everything is clean, including the bathrooms.
Brooke Z | Online Move InWould be nice to get a refund if you leave the unit early.
Vanessa m | Overall ExperienceThe customer service is excellent! Nicole was kind and very helpful!
SUSAN G | First ImpressionsWent to use “reserved” 10x10 unit. There were none. General manager stated first come first served. Why bother reserving units, if it means nothing? Tried to put us in 2 5x10 , with wouldn’t have worked. Rented 10 x 15 we didn’t need as only option.
James C | First ImpressionsAdam was professional and helpful. I appreciate the service. Excellent service, friendly staff. Thank you.
Dana H | First ImpressionsGreat Customer Service
Arnulfo G | Overall ExperienceEverybody was Awesome!!
JOHN W | First ImpressionsThe young lady that helped us was the best. Great job taking care of us and training two others at the same time. With a room full of customers she was still very pleasant... No stress!!! You need more like her!
JACK H | First Impressions