Jason was absolutely great as the manager and the representative who checked me in was also superbJohn B. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Rockrimmon
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service friendly staff Even the guy hooking up the trailer was awesomeDONALD F.
The BEST customer service I have ever received. Jason turned a horrible moving experience into a success and I left feeling great about the experience and the company. I HIGHLY recommend this facility and its services.Angela H. | First Impressions
Customer did not leave a comment.RAYMOND C.
The cab smelled strongly of tobacco and marijuana smoke, as a non-smoker it was difficult to stomach. The process of reserving the truck online was cumbersome and complicated to such an extent that I won't be doing it again. Having rented trucks as recently as a year ago without having this degree of harassment, it's my recommendation to everyone reading this that they consider other options.David H.
Great Job! It was a very satisfying transaction.KEITH K.
Chris was a great help...I ran into some issues and was late for my return and he acted professional about it...this is a very nice place to pick up equipment...the only thing that was confusing was there was no real directions to the actual office I ended up walking almost around the whole building before finding itMylan F.
Customer did not leave a comment.KATE S.
AWESOME PLACE TO WORK WITH!!!Christopher K.
Customer did not leave a comment.JARED B.
Transmission bad, tab on dolly broken when we received truck, check out manager very curt and almost rudeBONNIE O.
Chris was friendly and efficient. He did everything to meet my needs. After driving from NC, Chris was a welcomed help. Most of the agents in NC were very unhelpful and wasted almost a whole moving day.Yvette G. | First Impressions
Customer did not leave a comment.Shawn C.
After providing my drivers' license number, then the rep took pictures of my License. After all that, then she needed to take a picture of me without my mask. If that wasn't bad enough, she needed an alternate phone number, no problem there, but then at 7:20 am, she had to call my wife and take her up. Trust me, if something were to happen to me, UHaul wouldn't be on anyone's call list. The tech could not provide any rationale on those ridiculous requirements. Her only response was that â€œIt was a new requirement.â€ The local staff was friendly and helpful, but I've already devided that UHaul will never get another penny from me.Kenneth M.
Girl who checked in my auto transporter on Sunday was fabulous. Guy who checked in my truck on Monday morning was a grouch.Lori C.
Customer did not leave a comment.SEAN P.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Richard G.
Couldn't do on line pock up. App not working on my phone. Keys and truck were not there. Could not.pick up truck in Moniment. Had to go 40 mins out of my was to get truck. Cost extra in milage. Guys at counter were basically calling me an idiot because I could kot get the app to work. Check in guy when finished with rental was great. Gas dropped down from full to 3/4 tank within 10 miles of driving.CINDY W.
Customer did not leave a comment.Berta C.
Make sure you are sending customer to the right location. I wasn't in their system, showing I had no reservation but I did. Then I finally got a call from somewhere else across town saying my truck was ready over there.Jeffrey B.
Customer did not leave a comment.Lyle S.
The problem with U-Haul are the reservation people. This was a miserable messed up process. They don't call you back when they say they're going to. You have a reservation, but they're chasing trucks around not knowing where they are or where they are going to be. They say you have a truck and then they say you don't and then they say you might. It's so unprofessional and ridiculous. Instead of me telling Uhaul when I'm going to move, Uhaul is telling me when I'm going to move!!!!!!!!! I had to reschedule my movers. We moved in the middle of the night.Laurie R.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.RODNEY S.
Jason Carr, the facility manager, is very professional and was very helpful in making reservations for a trailer and endpoint storage.Christopher M. | Overall Experience
Phenomenal service! Jason and his team were great, as always. The storage facility is very clean and well secured.ALEXANDRIA T.
I had an offer for a free month of storage but it still charged me but I like the place so I'm ok with thatRobert P. | Online Move In
The changes in dollies had not been communicated.Wes B.
Easiest Rental for me so far!! Friendly Staff. I will use this location all the timeRobert H.
Very courteous and a tentative and well manneredFRANKLIN W.
Team was very polite and professional. I'm glad I chose this location.PAMELA R.
good service / nice employees most willing to recommend to anyoneJack S.
Jason was phenomenalPatricia P. | First Impressions
Customer did not leave a comment.STEVEN J.
Customer did not leave a comment.SHAWN M.
Customer did not leave a comment.STEVEN B.
Jason couldn't have been more accomodating, so much so that we booked our next truck already! Steve BaroneStephen B. | First Impressions
I used the mobile app for the first time and it was fantastic! Had an awesome experience.Stephen F.
Everyone here is super friendly and helpful! I felt safe going to my storage unit alone and will recommend this location to friends!megan d. | Overall Experience
Nothing. Place and GM Jason were terrificStephen B.
Jason is the man nice guy very helpful if I ever need a storage again I'll be back thanke!!Mark A. | Overall Experience
Put direction sign.ANIS M.
Customer did not leave a comment.Richard L. | Online Move In
Customer did not leave a comment.LUCA Z.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.BRUCE P.
truck was dirty, the staff was very, very rude, and not helpful at all, they also threatened to call the cops on me for returning the truck at 12pm, when i paid to keep it, the worst Uhaul experience i have ever had....... I will never go back to that location... p.s. after i returned the truck, 2 days later they tried to charge me $680 for Everything they could think of charging me.... i calculated what it should have cost me, and the total was $112.....Daniel G.
Everyone was great price was awsome. Thank you all.WAYNE F.
Customer did not leave a comment.Jason E.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Crystal B. | First Impressions
Customer did not leave a comment.MICHAEL M.
Great customer service!!Tevyn B.
Thank you for being so kind and helpful.David F. | First Impressions
Putting a dolly in the bed of the truck with a zip tie won't keep the moving help from pulling it out of the way and charging the renter an additional $7.Sky H.
keep office manned at all times.ROBERT M.
Customer did not leave a comment.Brett B.
Nothing. Always friendly and easy.Julie C.
Customer did not leave a comment.Morgan Y.
My experience with your location at 455 E Woodmen Rd was superb! The employees were very nice, the process was efficient and the truck was sparkling clean. I rented another truck from a location on Nevada Ave in Nov and I did NOT have the same experience. When I need another truck in the future, I will 100% come back to 455 E Woodmen Rd.JEREMY C.
Customer did not leave a comment.LEISA J.
Keep up the good workRAYMOND R.
Online reservation and checkin was cumbersome so after making the reservation, I just deal directly with staff who were very helpful.Brent W.
Customer did not leave a comment.Donovan M.
Customer did not leave a comment.GARY H.
Purchased my moving boxes and supplies here. Crew was great to work with. Moving truck was ready to go on pickup. Would easily recommend this office your moving needs.Mark T.
Customer did not leave a comment.Masia J.
Jason Carr went above and beyond to make I was taken care of! It was an absolute pleasure! Thank you!JOHN B. | First Impressions
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Ibrahim A.
Customer did not leave a comment.Jerry L.
Employees were rude during my return process.Mitchell P.
Good price for local move.RONALD T.
I had to call to find out how to obtain the key. The process of contactless renting us very confusing.Christine M.
Customer did not leave a comment.Brenda T.
Customer did not leave a comment.Thomas S. | First Impressions
I used your truck for 2 hours i was charged 32 dollars you kept that plus 80 dollars and deposit. I am disappointed.Virginia A.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.Derek H.
the person that helped me hook up my trailer and check me out was professional courteous and kind, great and friendly will rent again from this locationAaron H.
Customer did not leave a comment.Ricky F.
Customer did not leave a comment.David S.
Returning the truck was a seriously terrible process. It says to park the car, we parked, then had to walk to the front of the store to scan a code, then walk back to the truck to take pictures, then walk back to the store front again to drop off the key. It should tell you to park, take pictures, then scan the code and drop off key. It was really tedious. Other then that it was fine.Michelle E.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.NORMA A.
Due to weather trailer was a little dirty. It was a non issue.Jack V.
None come to mind---we enjoyed excellent service and assistance form both locations. Thanks you!JAMES B.
The drop off of both the tow dolly and truck went smoothly.DEBRAH S.
I have used Uhaul over a dozen times over the years and I have to say the two guys at this location are the most professional Uhaul agents I have ever dealt with. Friendly, helpful, and courteous. I would recommend this location to anyone looking for equipment.Leonard T.
I would recommend this facility to anyone who wants a helpful staff (especially Jason), spotlessly clean everywhere and a very convenient location in Colorado Springs!Sherry H. | Overall Experience
No improvements. The location was the best I have seen. The staff was very friendly and the wait time pretty much there was none at all. The place was spotless (very clean). I will be coming back to this location in the future. I will be recommending this location to anyone. Thanks for the helpShannon C.
You are a bunch of thieves. You say 14.95 for a motorcycle trailer rental. It's always for 24 hours. Now you thieves changed it to 6 hours. You charged me $34.37 for less than 8 hours. You are a bunch of thieves. I have rented from you for years. No more and I will tell everyone. You will pay for this a thousand times.HERB L.
Fantastic service and clean facility. Helped us with all our moving needs.Jeff H. | Overall Experience
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Shane J.
Employees was friendly and service was fast!James J.
I was double booked apparently so there were multiple calls from other locations about return times ets. I am not sure how that happened.Sandra J.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.Jeffrey W.
Customer did not leave a comment.David W.
Customer did not leave a comment.TAYLOR P. | First Impressions
Customer did not leave a comment.Sherry B. | Overall Experience
Customer did not leave a comment.Dinesh T.
Customer did not leave a comment.John P.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Ricky B.
Continue with the good job serving the customersElton L.
Customer did not leave a comment.Michael L.
I found them very helpful I would give them a A+. Keep up the good work,RAYMOND R.
Please make sure all employees wear masks.Charles G.
Super friendly, fast and I appreciate it!Randy S.
The staff member (I can't recall his name I'm very sorry) already had my can pulled around and cleaned before I even arrived. So talk about easy to find my truck. Over the phone was also a cinch to get my vehicle with minimum contact.Michael C.
Great staff, professional, polite and patient.Carmen A.
Customer did not leave a comment.Justin S. | Overall Experience
I found this U-Haul Moving & Storage facility at Tiffany Square here in Colorado Springs not only clean and easily accessible (several dedicated loading/unloading parking spaces at the entrance) but GM Jason Carr to be very friendly & helpful -- as was Don, one of the other U-Haul employees who helped me on move-in day. Further, the rental rates are surprisingly reasonable, especially considering this is a climate-controlled facility in fairly expensive Colorado Springs. As I told Jason when I was "checking out," his Tiffany Square facility would be my FIRST choice should I ever need another storage room in the future.John C D. | Overall Experience
Jason Carr was exceptionally helpful and professional. He made recommendation for truck size, which was of great benefit in moving our two storage units. When I called him he was available and professional. Excellent employee!Carlos L. | Overall Experience
This place is fantastic! Friendly, professional staff, super clean. Brand new!!!Christopher K. | First Impressions
This is the best storage facility I’ve ever seen and used. I’ve had several storage units in my time and this was far and away the best. Nothing compares to it!! Jason Carr is an excellent GM who is an excellent asset to have.Christopher W. | Overall Experience
Customer did not leave a comment.sabrina S. | Overall Experience
The storage facility was so clean! I stored my items for a year and a half. When I emptied out my unit my stored items were as clean as when I put them in the unit! No dust. Thank you!Susan S. | Overall Experience
Jason was very helpful and friendly, he helped me through the whole process!Carrie D. | First Impressions
Customer did not leave a comment.Paul D. | First Impressions
.Jenny R. | Overall Experience
Eddie Clubs' staff provided the best service experience I've received from any provider in recent memory - Eddie personally extended a level of individual service that clearly exceeded expectationsDonald C. | Overall Experience
Amazing service here, the GM Eddy was awesome as well as the rest of the staffJeremy R. | Overall Experience
Ease of access is great in a climate controlled and carpeted facility.Sharon E. | Overall Experience
Excellent storage facility, ample space, and equipment availiable to move your stuff from loading dock to unit. Thanks guys!John H. | Overall Experience
The entire operation was impressive - from arranging storage through Eddie, to the young lady that performed inspection/checkout, each step was efficient, fast, and completed by friendly people. 5 ☆s!Donald C. | First Impressions
The process to move in and then move out were each very easy. The staff at this storage facility are very friendly and helpful!Diane J. | Overall Experience
The storage units are climate controlled and have convenient access for unloading large and heavy items. The customer service is professional and efficient.Sharon E. | First Impressions
Thank you. Everything was great.Taner G. | Overall Experience
I especially liked your "share" room where persons were able to pass along items no longer needed for a time.Alexandra F. | Overall Experience
Eddie and Jennifer were extremely professional and fantastic. There was also the gentleman who checked us in back in September, I think his name was Matthew? Also awesome and very knowledgeable.michael e. | Overall Experience
Thank you quick and friendly service.John K. | Reservation
At first it was a really bad experience the truck I received had a hole on top of the roof and I have a lot of electronic equipment and it was raining and I got delayed. However I got taken care of.Colton A. | Reservation
Brittany was amazing and extremely helpfulCindy W. | Reservation
Best staff I have ever worked withGEORGE K. | Overall Experience
Great staffgeorge k. | Overall Experience
Two days after I stored my property at this facility my storage unit was burglarized. Everything inside was taken. The bottom line is that this facility is not secure.David H. | Overall Experience
Well done job. Everyone I deal with was VERY prosstional and very helpful Thank YouJohn A. | Reservation
Very helpful staff and perfect location!rick g. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!